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HDFC Bank Complaints & Reviews

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Updated: Feb 20, 2026
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S
shankhadeep
Dec 8, 2017
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account blocked despite documents submitted for rekyc

I have a nro account with hdfc (Customer id:[protected] and facing the same issues from last 3 weeks. I have received an email that my account is blocked due to rekyc non compliance. I have sent the documents several times to rm as well as the hdfc central team but no actions have been taken so far. I have spoken to customer support team who advised to change my address though my address proof of resident permit was allowed. I followed their...
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Aniket Sonsale
from Pune, Maharashtra
Dec 8, 2017
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Address: Pune, Maharashtra, 411014

I had a personal loan of 6 lakhs from hdfc bank. The hdfc bank agent had taken all the necessary documents from me. I was said that my monthly emi of 15592 will be automatically deducted from my citibank account via ecs. But i got a mail from citibank saying "ecs mandate not received".

My hdfc bank loan a/c no. Is 52610769

I don't want to pay any extra dues on my loan. Please resolve this problem.
Jan 12, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 12, 2017
HDFC Bank Customer Care's response
Dear Customer,

Please mail us at [protected]@hdfcbank.com with below details for further assistance. Loan Reference Number/ Application Number Name of the Applicant (as it appears on your Loan application form) HDFC bank account number ( In case you hold account with HDFC Bank) Your Address Your contact number(s) Type of Loan (e.g. Personal/Express Loan Plus/Auto ) Amount of Loan Name of the Direct Selling Associate/Sales person (if available) Contact Numbers of the DSA/Sales person (if available) Date on which Loan Application was collected List of other Documents Collected Any communication from the DSA Providing a quick update and satisfactory resolution is a matter of commitment for our Bank. We will revert very quickly once the information is provided in the given format.

-Manoj
HDFC Bank Customer Assistance
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    Swapniel Sapkaal
    from Surat, Gujarat
    Dec 7, 2017
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    Address: Aurangabad, Maharashtra, 431112

    After completing proper documentation at sillod branch, maharashtra, it took 90 whole days just to activate my savings a/c! To add to the menace, although intetnet banking is properly activated, i can't do a damn transaction online, (Like transferring the funds).. As if this wasn't enough, they're taking forever to activate my demat a/c. And i'm left wondering which bank takes this long to give basic services like activating a goddamned functioning a/c??
    Jan 12, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Dec 07, 2017
    Updated by Swapniel Sapkaal
    Hdfc Sillod branch won't issue me my account passbook yet because of a "nonfunctioning printer" excuse. I'm rating my first experience with HDFC sillod branch or overall as horrible ! The bank employees put on fake smiles and act as if they just don't care for customer complains or grievances ! So much for "priority banking" !
    Verified Support
    Dec 11, 2017
    HDFC Bank Customer Care's response
    Dear Customer,

    We have checked our records and confirm that your account & Third Party Fund Transfer facility is active. Request you to confirm us the error message, along with beneficiary details on [protected]@hdfcbank.com in order to assist you further.

    Anay,
    HDFC Customer Service Assistance.
    Dear Sir/Madam,

    I have forgot my Credit card PIN. So Please send me credit card PIN on my registered mobile no. or email ID.

    Thank you
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      Tejas.rupareliya
      from Ahmedabad, Gujarat
      Dec 7, 2017
      Resolved
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      Address: Ahmedabad, Gujarat, 380054

      Please note that i applied for HDFC Credit Card with application number :-
      CC34166575. Application number :- [protected]W3. I got verification done at my office and residence too. Even second time vertification also done just by just saying cross verification.

      Today I got an email saying :- My Credit Card Application Got Rejected. I was been said that IT return will be required 2.5 lacs, where I have submitted of 3.71 Lacs.

      I would like to draw your attention that I havnt took any loan or credit card, so absolutely there should not be any CIBIL Score issue.

      As per RBI GUIDELINE CIRCULAR NO - RBI/[protected]/100 BOD.FSD.BC.23/24.01.011/2008-09 I should know why it got rejected without any reason.

      Please let me know on next things and how these can be sorted out as this is some thing not fair.

      Hoping for your positive reply soon.

      Thanks
      Jan 12, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 11, 2017
      HDFC Bank Customer Care's response
      Hi Tejas,

      we are fully sensitized to the comments expressed with regard to your credit card application and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

      -Manoj
      HDFC Bank Customer Assistance
      Dec 12, 2017
      Updated by Tejas.rupareliya
      I havnt yet got the exact reason behind the same.

      Please call me on my registered mobile number.

      Thanks
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        J
        janu hg
        from Bengaluru, Karnataka
        Dec 7, 2017
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        Address: Bangalore, Karnataka

        ONLINE PYMT RECD-REF-LUTI5ONLINE This my payment detail
        I have done my payment on 1st Dec before due date only I need full information immediately and I want to change my mobile no

        .
        Jan 12, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 09, 2017
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your account/Card number and registered contact details with complete concern to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Manoj
        HDFC Bank Customer Assistance
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          S
          shravanreddy
          from Delhi, Delhi
          Dec 7, 2017
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          Address: 500080

          Sir,

          I've applied for home loan for 50 lakhs and its has been sanctioned by dilshuknagr branch, hyderbad, telangana.

          I've applied the loan with the help of one of the authrised hdfc sales person. I've also paid him 1lakhs registration amount for registering the property, but after crediting the amount to his account the concerned person mobile is switched off. I'm left alone in an ocean with no information about him. I request you to provide me concerned manger details so my loan is processed successfully.

          File #:[protected]
          Sale exec. Code: 44322/ srikanth reddy konapuram.
          Jan 8, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 08, 2017
          HDFC Bank Customer Care's response
          Dear Shravan Reddy,

          Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

          Regards,
          Team HDFC Home Loans
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            S
            stephen.anthony
            from New Delhi, Delhi
            Dec 7, 2017
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            Address: New Delhi, Delhi, 110059

            I have a personal loan with hdfc with the loan number 44556650. The executive who came to my office and explained all the information regarding the interest and the due date, he said the due date will be 7th of every month but somehow that executive changed the due date to 4th of every month. My salary get credited every 7th and i am unable to pay the emi amount on 4th because of which every time i have to pay the lpc and ecs presentation charges.

            I have emailed them so many time but no response they want me to visit some green park hdfc bank and change it. It's not feasible for me to physically visit the office i emailed them that i am the owner of the personal loan and i just want to change the due date please do it.

            Still its not change and its impacting my cibil score please help me to close this, my only concern is i want to change my due date from 4th to 7th.

            My contact number is [protected]
            HDFC Bank customer support has been notified about the posted complaint.
            Dec 11, 2017
            Updated by stephen.anthony
            No there was no notification from your end
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              kamala ssl
              from Mumbai, Maharashtra
              Dec 7, 2017
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              Address: Pune, Maharashtra

              I have applied for housing loan in above said bank with file no.[protected]. As they were asking for irrelavent documents i have asked to stop the loan process and i have received a mail form hdfc stating that loan was approved and they have deducted rs.11, 800 form my account as processing fess. Due to their internal miscommunication i have been penalized. When frequently asking to refund my money now they denay in refunding stating that the file was already processed.

              Request you to kindly look into the matter and help me in getting my money back.

              Note : i have already returned mails to the people.
              Jan 8, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 07, 2017
              HDFC Bank Customer Care's response
              Dear kamala ssl,

              Request you to post the details of your concern at http://bit.ly/1EiVKgb to help us address the same

              Regards,
              Team HDFC Home Loans
              Verified Support
              Dec 08, 2017
              HDFC Bank Customer Care's response
              Dear Customer,

              At the outset, our sincere apologies for the inconvenience caused to you. As we understand that the Home loan was sourced by HDFC Ltd; your query/complaint pertaining to the housing loan. You are henceforth requested to be in touch with HDFC LTD. At e-mail ID - [protected]@hdfc.com about a resolution of your query/complaint. Alternatively, please Click here (Link - https://www.hdfc.com/write-to-us/complaints?submode=HDB_WEBSITE ) for any Queries / Feedback / Complaints pertaining to HDFC LTD.

              -Anay
              HDFC Bank Customer Assistance
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                Bhavik maheshbhai dalwadi
                from Mumbai, Maharashtra
                Dec 7, 2017
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                Address: 400101

                My account in hdfc bank no - [protected] trupti art
                Ground floor, conwood house
                Yashodham, general ak vaidya marg
                Goregaon east-400083

                I got the letter from home branch, account has been unfreeze but still i can not do any tranzection
                Regarding this i meet rita vaz but she not responding
                I got unfreeze account letter, that i have attached below on 29/11/17 still can not operate account
                No one responding on customer care also
                Please revert me back as soon as possible

                Thank you
                Bhavik dalwadi
                Trupti art
                Jan 11, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 11, 2017
                HDFC Bank Customer Care's response
                Dear Customer,

                We understand that our Relationship Manager Mr. Vivek Tank has contacted you and addressed your query. For further assistance you may contact him on [protected].

                -Manoj
                HDFC Bank Customer Assistance
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                  S
                  Surjesh Kumar Kundu
                  from Dhanbad, Jharkhand
                  Dec 7, 2017
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                  excessive ach return charges debited from bank account

                  Address: Chennai, Tamil Nadu

                  I had registered for an sip in a mutual fund via ach that was supposed to get debited each month from my hdfc bank account but due to a job change i did have sufficient balance at the time of debit. This happened for 2 months. Now when i added some balance later all the money got debited stating. Ach debit return charges xxxx thrice in different dates and also there was no consistency in the amount that was debited. (Rs.413, rs.390.36 and...
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                  Rasmita160
                  from Delhi, Delhi
                  Dec 7, 2017
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                  I am a hdfc credit card holder.

                  One day i received a phone call from your customer executive named neha sukla. She called from phone number[protected].

                  She convinced me saying that the invested money towards one hdfc ergo health insurance policy will be return back to me after some verification process completion and the same verification has been done that day. But after a week a fire insurance policy has been activated in my account and rs.10199 has been debited from my credit card.

                  She has clearly told me that no money will be debited from my account after the verification process. She has also given the above contact number for further assistance. Now this number is always saying busy. Once someone picked my call also and kept me on hold after few minute they cut off the phone call.
                  I strongly object this fraudulent activity and request justice from you. Otherwise i shall close my hdfc cc a/c and will complaint to higher legal authority. More over i will share my experience in the social media to make aware everybody about this type of fraudulent activity done by hdfc credit card department.

                  Hope you will take necessary corrective measure and revert my money back.

                  Rasmita nayak
                  HDFC Bank customer support has been notified about the posted complaint.
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                    V
                    vasant kumbhar
                    from Nashik, Maharashtra
                    Dec 7, 2017
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                    Resolved

                    Address: 422003
                    Website: hdfc

                    Sir
                    I have paid premium online on 4.12.2017 rs.25564/- i have received message on mobile [protected] that premium payment of inr 25564.00 dtd. Dec 06, 2017 at 03.14 pm for hdfc life policy 14083020 was successful. For details, email [protected]@hdfclife.com
                    Pl. Help me for payment receipt.
                    How can i get it.

                    Regards from
                    Kalpana vasant kumbhar
                    Jan 9, 2018
                    Complaint marked as Resolved 
                    HDFC Life customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 08, 2017
                    HDFC Life Customer Care's response
                    Hi, please note that as the premium paid is yet not settled with the policy, hence, the receipt is yet not generated. Customer would be able to download the receipt via online mode from the My Account portal post the premium is settled on the due date.
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                      Premraju Selvaraj
                      from Karaikal, Puducherry
                      Dec 7, 2017
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                      Address: Bangalore, Karnataka, 560100
                      Website: fastag.hdfcbank.com/Login/Index

                      I'm surprised to see the hdfc fastag customer care is just not reachable even after giving numerous try. I have also contacted a media person to highlight this in news, as govt. At one side encourages the use of fastag and the other side hdfc is providing a worst service on this regard.

                      I had applied fastag through hdfc bank and i got the tag but did not receive any welcome emailer with details of the fastag even after a month. Because of this, i'm not able to recharge my fastag even after receiving my tag.

                      I wanted to bring another issue to your notice.in krishnagiri toll, the fastag deducted rs. 65 and separately the toll in-charge collected rs. 90 from me as cash as well.
                      Please encourage me to use the fastag as this is demotivating the use of fastag though govt. Is encouraging to use this.

                      The bar code number in the tag[protected].
                      Application number - hfr009061

                      Please help.
                      Dear Customer,

                      Kindly email at hdfc.[protected]@sahaj.co.in or reach the Fastag Team directly at [protected] & [protected] for any assistance/clarification with regard to your Fastag application.

                      -Anay
                      HDFC Bank Customer Assistance
                      Have applied for fast tag through HDFC bank on 14.12.2017. I have not received any communication from HDFC till now. When i was applied 2 application reference number issued one is HFR007788 and other is : HFR016862. I have sent both the things in order to facilitate. The cus care no not working it is saying always busy. This worst thing from HDFC
                      I received Fastag from HDFC. however, even before i could open it i get messages like your Fastag is used in Krishnagiri toll and amount got deducted whereas i had not travelled to that location. Not able to reach the Toll number provided and not able to create login as i have not received Welcome mailer with Wallet ID.
                      Not sure what to do in my case as someone else is using Fastag with my Car number
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                        A
                        from Manjeri, Kerala
                        Dec 7, 2017
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                        Resolved

                        Address: Ernakulam, Kerala, 683581
                        Website: Consumercomlaint.in

                        Sir
                        I have taken a personal loan from u r bank am fully satisfied with u r banking service in earlier but now i lost it because. From u r pl emi alert mgs is written as my emi is due on 4th. Ie i mean it the last date is 4th of the month before mid night. So i paid is on the day 4 of the month now i got the mgs from u r coustmor care u r loan is show insufficient fund problem.
                        Sir, is the same reason i face couple of the in last one year so i have to pay the fine to i can't allow this so pls make a clarity for me in my problem
                        Loan no[protected]
                        Jan 15, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Dec 07, 2017
                        Updated by [email protected]
                        My mob-[protected]
                        Verified Support
                        Dec 12, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We understand our bank official Mr. Ebin Prakash has contacted you and addressed your issues relating to Your loan Equated Monthly Installment (EMI) issue. Please feel free to write to us at: [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

                        -Manoj
                        HDFC Bank Customer Assistance
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                          sonu1982
                          from Mamit, Mizoram
                          Dec 7, 2017
                          Resolved
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                          Resolved

                          Address: 802301
                          Website: customer care

                          Your excellency sir,
                          Yesterday i inquired abt some investment, i was on the travelling one state to another state, in the mean time a employee forced me to deposit the said amount, i requested to give me the time for 3 or 4 hours, but they refued. And today, i m very sorry to tell you that from mob number-[protected], an employee send me a sms that' gdha ho kya jhuth kyu bolte ho ni karna to bola ni karna school me yhi padate ho kya'. What a rustic, vulgar word used by your customer care employee, therefore, i request you please take an action against your stupid employee otherwise i will rise my voice to consumer forum.
                          Awaiting for ur prompt response.
                          Ravi sahnkar prasad.
                          Jan 16, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 07, 2017
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I request you to share your account number, staff details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                          -Manoj
                          HDFC Bank Customer Assistance
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                            MaheshDhiman
                            from Delhi, Delhi
                            Dec 7, 2017
                            Resolved
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                            Resolved

                            Address: Ghaziabad, Uttar Pradesh, 201012

                            Dear sir,

                            As per hdfc credit team, they are not funding for individual floors in my area. But before applying for my loan bt, i have cleared my property details with namita sahoo (Sales manager) over phone and she said they provide me loan on that property.

                            As discussed with namita sahoo over phone, she mailed to credit team for refund my full amount rs. 11800. I have discussed with credit team (Sirisha) namita didn’t send any type of refund mail or call to sirisha.

                            I have applied for loan bt on 31st oct 2017.

                            Namita sahoo not reply on my mails and not picking call as well.

                            Totally fraud is going in this branch.

                            Namita sahoo (Sales manager) beu
                            Branch address:
                            G/f, plot no. 1, khasra no. 47,
                            Behind oxford school, budhella village,
                            Vikas puri, new delhi - 110018
                            Rim : +91 [protected]/[protected]
                            Email : namita. [protected]@hdfcbank.com

                            Regards,
                            Mahesh
                            Jan 17, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Dec 07, 2017
                            Updated by MaheshDhiman
                            HDFC Loan File No :[protected]
                            Verified Support
                            Dec 11, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We understand that you are referring to your loan application with HDFC Limited and not HDFC Bank. You are henceforth requested to be in touch with HDFC LIMITED at e-mail ID - [protected]@hdfc.com about the resolution of your query/complaint.

                            -Anay
                            HDFC Bank Customer Assistance
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                              Paras Mavani007
                              from Bengaluru, Karnataka
                              Dec 7, 2017
                              Resolved
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                              Resolved

                              Rs. 118 has been debited from my account in the name of adhoc stmt chgs incl st & cess 110417 on 5th dec 2017, without informing me or sending message about that transaction. I have never visited any branch of hdfc bank and never requested for any statement. I want to understand why this amount is taken from me. I tried calling the customer care number but did not receive any proper response. Please help.
                              Jan 9, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 08, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We are working on your concerns vide ref no:[protected] and will get back to you within 3 working days.

                              -Manoj
                              HDFC Bank Customer Assistance
                              why the hell was money deducted from my account...i tried calling your customer service but they were really unhelpful...please provide the details of the deduction or give me a refund...
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                                ronak barbhaya
                                from Mumbai, Maharashtra
                                Dec 7, 2017
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra

                                I was booking my flight details from goomo.com and the session got timed out but the amount got deducted from my credit card rs 72429. I had raised a dipute complain to hdfc bank. And i got message from hdfc bank saying that
                                Ur transaction on hdfc bank credit card ending 9759 for rs. 72479.00 has been credited/reversed by goomo holdings service on[protected]:17:13:05

                                Still the amount is not refunded back to me by hdfcbank.. I keep calling customer care and give me different answers
                                Jan 14, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 08, 2017
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We request you to share the transaction details along with the refund confirmation from the merchant to [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  Cp jain
                                  from Ahmedabad, Gujarat
                                  Dec 7, 2017
                                  Resolved
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                                  Resolved

                                  Address: 380050

                                  Dear hdfc,

                                  When it was time to open account your people was like sir ye ho jayega, wo bi ho jayega, isme bi discount karva denge, ye charges bi reverse karva denge but hadn't full filled any promises as they were talking about.

                                  I had filed the share transfer request a month before. Your executive had told that it would be done in a week. It's more than 40 days and process is still pending even after completing all the payment which was asked by your company. My account closure is delayed due to your such a pathetic service and they are charging me for low amb. I am planning to take you people to. The consumer court as this is fault of your people and you people asking me to pay for your delay.

                                  With regards,
                                  Chetanprakash jain
                                  Jan 15, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 07, 2017
                                  HDFC Bank Customer Care's response
                                  Hi Chetanprakash,

                                  I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    Shubham Udiwal
                                    Dec 6, 2017
                                    Resolved
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                                    Resolved

                                    Dear sir
                                    My name is shubham
                                    I have my debit card
                                    But today on 21:06 someone used my card at satyam cplex bahadu
                                    But at that time i have my card in my pocket
                                    And money is deducted from my account please let me know what is the problem and how can i overcome by this
                                    It is an serious issue
                                    My no. Is [protected] please reply me immediately
                                    And my mail me
                                    Jan 11, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 07, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We're sorry to hear that. Please share your Account No./Customer ID with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                    Anay,
                                    HDFC Customer Service Assistance.
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