HDFC Bank Complaints & Reviews

Address: Kolkata, West Bengal, 700135

Hi,
I am debojit sadhukhan writing from kolkata my email id [protected]@gmail.com mob [protected]. Since monday morning 10.30am i am getting constant missed calls from [protected]. I had a 1min talk on monday i remember her name was shrabani, i was not interested in buying her sales offers, till then i am getting constant missed calls from the above mentioned phone no. Please do the need full its being a frustrating situation i am a very busy person every time m getting missed calls whether i am ina meeting or promotion or any professional work i am getting distracted. Would request you to look into the matter else i will have to report it in consumer forum.

Jan 12, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2017

HDFC Life Customer Care's response Hi, we apologize for any inconvenience caused on account of the unsolicited communication received by you. We request you not to act on any such information received in the name of HDFC Life, IRDA and/ or anyone else as HDFC Life will not indulge in such unethical practices to solicit business. For further queries you may write to [protected]@hdfclife.com. Thanks

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Address: Jamnagar, Gujarat, 361005

Dear sir

I had applied a accounts close process for mine 4 accounts nre and nro at yours jamnagar branch on 11 april there staff told me do zero balance and i have done after that i went 4 rime to bank and ask update every time thy say different matter.
1... Thy say under process
2... Thy say still debit card are link so will take time
3... Still in 2 branch is under process
4.. Itz already process

So i ask them acknowledge also thy say no needs itz auto computer system so i trust them but unfortunately upto now thy not done any proceed and as i was out of india.
So i humbly request u to do closures proceed

Account i'd 9848068
Name amish kantilal udani

Awaiting 4 urs reply

Amish k udani

Jan 9, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2017

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, Complete address of Branch where the same was submitted as per website (Along with IFSC code) and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information.

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Dec 08, 2017

HDFC Bank Customer Care's response Dear Customer,

Our branch official Mr. Deepak Patel has contacted you and requested you to submit a fresh application for closure of account as they have not received any application earlier in this regard.

-Anay
HDFC Bank Customer Assistance

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My salary account (In hdfc bank) was created in my first company, in 2015 so once i left the company and joined somewhere else i had to open another salary account. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) in the month i had called customer care and told them about my problem they told m to contact to my branch. After that i never logged in to my account through net banking and i do not have a debit card. I logged into my account for some reason on and i see that i have rs -7500 in my account. I request you to please take action against this bank.. Thay have no right what so ever to do whatever they want without informing the customer.
I will not pay this amount at any how..

Jan 5, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 05, 2017

Updated by Litchisharma Please help m to close this account I'm frustrated ...

Verified Support

Dec 05, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: 122002

Website: www.hdfc.com

Hi

We deposited our credit card payment cheques on 01/12/2017 for two of our credit card payments in your hdfc branch in gurgaon. The cheques were of sbi and as on date our two amounts have not yet been processed from your bank to be credited in our respective accounts.

I am sure, hdfc is one of the banks which delays the payments of customers to levy more & more interest on the dues.

Would appreciate a written reply on why there has been a delay in our payment receipt by hdfc bank. One of your useless call center employees says that it takes 24 hours, another one says it takes 4 days.

We are decided to make full and final payments of all our credits cards and current accounts as well and close all transaction asap with hdfc.

In case there are only late payment or forced interest is levied in case of our two credit cards, we would be forced to write to ombudsman ([protected]@rbi.org.in) as well.

Thanks

Vijay k. Srivastava
[protected]@credenceglocal.com

Jan 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2017

HDFC Bank Customer Care's response Dear Customer,

we wish to inform that the cheque payment will require 3 to 4 working days to pro processed. We wish to confirm that cheque payment with SBI cheque number 326520 has been processed and the payment has been credited to your card account on 05/12/2017. we request you to share the other cheque details, so that we can check and do the needful.

-Manoj
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600095

Worst response by hdfc vanagaram branch and the customer relationship manager appointed for me is very irresponsible. I am a account holder past 4 years and do transaction less than 1 crore. Even though my problem is not solved past 20 days. My account is still frozen. My mail id [protected]@yahoo.com. Person to contact [protected]. Am currently not in india so contact the above number. Really regret for banking with hdfc.

Jan 19, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that your account has been activated. For any further assistance and for all your Banking needs, you may please contact your branch Manager Mr. Manoj Stephen on [protected].

-Natasha
HDFC Bank Customer Assistance

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Address: 122001

Dear hdfc team,

I'm holding an account in your bank and an amount of 6191 inr has been deducted from my account and i didn't receive any sms/notification for the same.

Since the amount deducted from my account is very important for me to survive. Kindly help me sort this out and please credit my amount back.

Thanks,
Sivakumarchowdary yalamati.
Phone - [protected]

Jan 9, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

HDFC Bank Customer Care's response Dear Customer,

we're sorry to hear that. Please share your Account No./Card No. with registered contact info & date and amount of the transaction.[protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

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A

arunkhtt

from Hyderabad, Telangana

Dec 5, 2017

Dear sir
Your requested is is forward my team 5 and 7 working day will be refunded so call it my number of HDFC Bank[protected] call now

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Address: Gurgaon, Haryana, 122001

Hi,

20000 amount withdraw from sector-4, gurgram atm but i received 8 no’s of two thousand note, 3 no's of five hundred & 6 nos of one hundred note,, but i receive only

Rs. 18100 but rs.20000 deduct from my account, i also inform to security gaurd and customer care but till date my issue not resolved. So please do need full

A/c-no-[protected]

Atm location :- sector-4, gurgram

Bank atm :- hdfc bank

Date & time :- 28th oct 2017 & 4.44pm

HDFC Bank customer support has been notified about the posted complaint.

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Address: Faridabad, Haryana, 121003

Hi my name is suyash minocha, i have taken personal loan this year for 4 lacs, my due date is 7th of every month.

I lost my job but still i was paying my installments, now my salary date has been changed to 10th of every month.

I have been trying to explain & provide proof to any one & everyone from hdfc bank who so ever calls me up.

Now since these people are in collections they are extremely rude not trying to listen & resolve the issue rather shout & just ask for money.

I visited hdfc bank not keep the account no one helps because my salary does not get credited in hdfc bank & they charge me for not keeping minimum account balance.

I just cant keep on paying everyone money for which i am after hdfc bank from long time now.

HDFC Bank customer support has been notified about the posted complaint.

May 11, 2018

Updated by Suyash007 Nothing has been done yet

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Hi this all is still happening. I have too received a call offering loan against policy. They were asking me to pay 10% of loan amount in advance. I said i need only 2lakh. They said you need to apply for min 3lakhs. They are quite smart. They will ask you for your pan card number and all. They will act like genuine, but you can doubt them through their irrelevant questions. Please be safe guys. I agreed with him on call and felt fishy when he transfered my call to finance department and when he asked weird questions. As i felt fishy i checked on google and here i am with u all posting and complaining about same incident

Jan 6, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2017

HDFC Life Customer Care's response Hi, we apologize for any inconvenience caused on account of the unsolicited communication received by you. We request you not to act on any such information received in the name of HDFC Life, IRDA and/ or anyone else as HDFC Life will not indulge in such unethical practices to solicit business. For further queries you may write to [protected]@hdfclife.com. Thanks

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V

vasant kumbhar

from Nashik, Maharashtra

Dec 7, 2017

I have paid Rs.25564/- against policy No. 14083020
I want printed receipt, how can get it? Can you help and send it by email add- [protected]@gmail.com

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We got e-mail about submitting kyc documents a month ago. All the documents are uploaded to website and emailed. No repose on receiving the documents or review of documents. 10 days later there is another e-mail to update kyc details, same again we uploaded documents to website and emailed them. 2 days our account is blocked with no explanation.
Their us toll free number is a joke no body lifts the phone. Hdfc bank is a scam try to avoid this bank. No service from these people, un believable.

Jan 17, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: 147001

I got my nee hdfc credit card.next month when i got my credit card statement.i saw one assist service applied on my card and1299rs debited from my card.its all fraud.i want to deactivate one assist service and refund my 1299rs as soon as possible.

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Dear Team,

I want to continue my HDFC account but bank imposes some kind of penalty due to non maintenance of minimum balance in saving account(converted from salary to saving account).
Request you to please waive off the penalty.

Account number- [protected]
Customer id[protected]

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Address: Dhenkanal, Odisha, 759001

I am hdfc credit card holder. Recently i received a message that my oneassist plan is activated. I am not interested in this plan and want my money back that is charged from my hdfc credit card.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it soon as it was charged without any consent.

Relationship no. : 3139990
Plan name: enhanced wa privilege single plan
Name : mohammed afzal

HDFC Bank customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh

I am a hdfc bank employee i left the company 2 months ago then today i received a mail stating that i should pay company 1 month salary as i have not served my notice period. And they call it as notice period recovery act. When i joined the company no one informed me that i should pay 1 month salary if i leave office with out serving notice period this is not there in any where and apart from that i haven't sign any bond with them. I feel cheated today as it stated if i wont pay to them they said they will take legal action against me i feel disgusting with that bank i curse the bank that it should exist only in memories.

Jan 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

HDFC Bank Customer Care's response Dear Sir,

Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

-Anay
HDFC Bank Customer Assistance

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Hi,

I had salary account created with hdfc bank 2 years ago by previous company. Recently i changed to new company, they are linked with hdfc salary accounts and have created new hdfc account for me, when i logged in to my net banking it shows the old account details with negative balance. As per rbi guidelines no bank account should be in negative balance and if the account is not in use for more than 6 months or a year, the bank must intimate the account holders and close it. Instead the bank is trying to create negative balance and creating burden to the account holders.

Earlier, i had good experience with hdfc banking, but now i am little panic after seeing the negative balance charges.

Kindly waive off the negative balance & close my old hdfc account at the earliest.

Please share me the email id, so that i will send the account and customer id details.

Please do the needful.

Thanks

Dec 14, 2017

Complaint marked as Resolved

1: Posted my request in Consumer complaints. 2: HDFC Bank Customer Assistance requested to share the account details to [email protected] . 3: After sharing my account details, got call from my account home branch. Requested to visit the branch. I went to the home branch on 8th December 2017 and submit the closure form. 4: Received acknowledgement that account will be closed within 8-10 days. Thanks All.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4789 without my concern on date:01/12/2017 for oneassist mfee. It shows in my unbilled amount.

I am not interested about this service and don't want this membership any more. So -
1) cancel the membership and -
2) refund this debited amount of rs.1399/-.

Oneassist relationship number : 3187613
Name :- ashwini a. S.
Mobile no. :- [protected]
Credit card number ending :- 4789

Jan 5, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed and you may look forward to receive a response to your e-mail id in 12 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

Dec 06, 2017

Updated by Ashwini Shrawage What is this ?

I am very much surprised viewing entries as follows:

04/12/2017 Dial an EMI 1399.00 Cr.
05/12/2017 EMI PROCESSING FEE SmartEMI LN[protected].00 Dr.

I have never opted for SmartEMI. You have once again done a mistake. You have converted my OneAssist MFee to SmartEMI.

You are kindly requested to:
1) STOP unauthorized debiting various charges.
2) Refund my OneAssist MFEE.
3) Cancel my Dial an EMI of Rs. 1399/-
4) Refund my SmartEMI Processing Fee Rs. 100/-

Thanking you.

Dec 06, 2017

Updated by Ashwini Shrawage Again when I checked my email, there was a surprise waiting for me. I got a mail from the Bank as follows:
[protected]-
Dear Customer,
Subject:SmartEMI Loan on your HDFC Bank Credit Card Number: 552365XXXXXX4789
We are pleased to grant you SmartEMI as per the details stated below.
Loan no.[protected]
Unsecured Loan Type SmartEMI
Amount Rs.1399.00
Fixed Interest Rate 1.50% p.m.
Tenure 3 Months
EMI Rs.480.39(Excluding GST @ 18%)*
Processing Fee Rs.100.00
Preclosure charges 3% (of principal outstanding at the time of closure) + GST @ 18%
[protected]-

I have never opted for SmartEMI. You have once again done a mistake. You have converted my OneAssist MFee to SmartEMI. This is again an unauthorized transaction.

You are kindly requested to:
1) STOP unauthorized debiting various charges.
2) Refund my OneAssist MFEE.
3) Cancel my Dial an EMI of Rs. 1399/-
4) Refund my SmartEMI Processing Fee Rs. 100/- along with Interest charged + Preclosure charges 3% + GST @ 18%.
5) Please do not give me any more shock that could cause me a Heart Attack...!

Thanking you.

View replies

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dec 5, 2017

Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2624739 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

Reply

Ashwini Shrawage's [Complaint's author] reply, Dec 6, 2017

What is this ?

I am very much surprised viewing entries as follows:

04/12/2017 Dial an EMI 1399.00 Cr.
05/12/2017 EMI PROCESSING FEE SmartEMI LN 3214836 100.00 Dr.

Again when I checked my email, there was a surprise waiting for me. I got a mail from the Bank as follows:
---------------------
Dear Customer,
Subject:SmartEMI Loan on your HDFC Bank Credit Card Number: 552365XXXXXX4789
We are pleased to grant you SmartEMI as per the details stated below.
Loan no. 0000000000032148364
Unsecured Loan Type SmartEMI
Amount Rs.1399.00
Fixed Interest Rate 1.50% p.m.
Tenure 3 Months
EMI Rs.480.39(Excluding GST @ 18%)*
Processing Fee Rs.100.00
Preclosure charges 3% (of principal outstanding at the time of closure) + GST @ 18%
---------------------

I have never opted for SmartEMI. You have once again done a mistake. You have converted my OneAssist MFee to SmartEMI. This is again an unauthorized transaction.

You are kindly requested to:
1) STOP unauthorized debiting various charges.
2) Refund my OneAssist MFEE.
3) Cancel my Dial an EMI of Rs. 1399/-
4) Refund my SmartEMI Processing Fee Rs. 100/- along with Interest charged + Preclosure charges 3% + GST @ 18%.
5) Please do not give me any more shock that could cause me a Heart Attack...!

Thanking you.

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Address: Jaipur, Rajasthan, 302015

Website: [email protected]

Hi i am mohit choudhary
My mobile no is [protected]

I had submitted the application online for hdfc fasttag on 28 november 2017.

My application reference number is : hfr013729
All the documents were uploaded online along with signed application.
Also, i had paid amount of rs300 online via credit card.

Since then i haven't been able to check the status of my application. Customer care number given by hdfc [[protected]]is really bad and nobody replies on that.

Also post submittal of application, neither i received any notification when i will be getting the fasttag or anything else needs to be done on my end.

Its sad to see that a good initiative by the govt of india is being wasted by banks. I am regular customer of hdfc from last decade but really have to say, the way fasttag initiative is being taken up by bank is not upto the mark.

Regards
Mohit choudhary

Jan 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

HDFC Bank Customer Care's response Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

-Bejoy
HDFC Bank Customer Assistance

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Address: Jaipur, Rajasthan, 302039

I am getting calls (Approx 10-15) daily for credit card security insurance plan. The series of there number starts from "1409". Sometimes they call from mobile number also. I have already denied for any type of insurance plans provided by hdfc. Still getting calls again and again. This is very bad. Kindly resolve this. User does not share his/her details to get torture by banks. Please look into this matter. I have applied for dnc also.

Jan 13, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

HDFC Bank Customer Care's response Dear Customer

We like to keep you updated on our products & services. This ensures you don't miss out anything new or exclusive. If you wish to stop receiving promotional calls/messages from us, you can register your No. for DNC here http://bit.ly/1TNT8UB.

-Anay
HDFC Bank Customer Assistance

Dec 07, 2017

Updated by Deepa Panwar Hello Sir,

Thanks for responding. I have already registered my number for HDFC DNC on 4th Dec only. I have received a sms for DNC request.
The lady that called me has no manners to talk and she was warning me that a charge will get deduct from my credit card if i will not get this insurance plan. She was calling me from different number with "1409" series. She also called me from different mobile number like +91 [protected] and +91 [protected].
I don't want a deduction of any of my money. Rather i will apply for closing of credit card. And I will apply from some other bank.

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R

RajanKumar0123

from Delhi, Delhi

Dec 4, 2017

MY credit card no [protected] has been settled but till now we will be closed from cibil clear of full blance payment so help.
my mobile no [protected]

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N

NAMBURU SAGAR

from Hyderabad, Telangana

Dec 4, 2017

Please provide my account number and customer id details mu name.:Namburu Sagar, Secunderabad vikramapuri branch hyd my email id [protected]@gmail.com and mobile number([protected])

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Address: 560082

Website: HDFC bank jayanagar 3rd block

My name is mohammed zafar residing in bangalore but working abroad, i have two nri joint accounts with my mom in hdfc bank, and i am trying to close one of my account and operate another from feb-2015 but the bank manager ms jyothi sudhindra is not allowing me to close, everytime i get different reasons once they say both the account holders should come & when we go together me & my mom they say ok dont close it or we will do check it etc etc..
Even today 04/12/2017 they said to pay the non maintenance amount of 7403 and they will close it but after paying the amount she said no we cant close it... Please please help me from this manager jyothi sudhindra... She is making me cry from past 2 years & 10 months.

Jan 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Nov 29, 2017

Ravindra fodse's response Pls reply me

Verified Support

Dec 04, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

Anay,
HDFC Bank Customer Assistance.

Dec 09, 2017

Updated by zafarsait1 Anay,
HDFC Bank Customer Assistance.

I have sent you the details

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R

Ravindra fodse

from Dhule, Maharashtra

Dec 4, 2017

Dear sir

My account adhar no. Not link im try 7 but not apadate so pls help me
My account no.[protected]
My co. [protected]
My email. [protected]@gmail.com

Reply

Z

zafarsait1

Dec 9, 2017

Mr Anay,
HDFC Bank Customer Assistance.

I have completed the instructions provided by you, now its your time to sort out this issue

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Address: 560010

I had applied fastag from hdfc bank on 3rd nov.
It was intimated by bank that i would be getting fastag within a week's time. Until now there is no information about the same (Whether processed, held, etc). The amount has been deducted from the account also.

When tried to reach customer care [protected], i always get a message stating "number busy". There is no e-mail address also to contact the customer care.

It is hard to believe that hdfc is getting such a bad reputation once it comes to fastag handling. Even bank representative through whom i applied the card is also unable to contact customer care in this regard or help me in following up.
Do let me know how do i check the status and if there are any other alternate number to contact customer care and to check the status.

If the process is held, i would like to cancel the application request.

Dec 04, 2017

Updated by Theju R Just to add on:
Application reference numbers: HFR008504 and HFR008538

View replies

HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 5, 2017

Verified Support

Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

-Bejoy
HDFC Bank Customer Assistance

Reply

Theju R's [Complaint's author] reply, Dec 5, 2017

Dear Bejoy,

Thank you for the response.
I have mailed even to [email protected] by checking the reply given to other complains.
Even i didnot get the response.

Regarding phone numbers, i called the numbers on 27th Nov. Below is the status:
9910410169 - The one who received the call informed me that he is not the concerned person.
9910410166 - No one answered the call.

Do let me know if you can arrange a call back from the CRM.

Thank you,
Theju R

B

bhargavreddykallam

from Hyderabad, Telangana

Dec 28, 2017

I had applied for the fastag from hdfc online on nov 15th december. But since then i have got no response from the hdfc fastag and i am also unable to reach their sales number:[protected],

My account has already been deducted .

i need to know whats the status and when will i receive my fasttag

HDFC Bank Complaints & Reviews

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HDFC Bank reviews & complaints page 1068

getting constant miss call in every 5 min

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nre nro account closure

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negative balance

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credit card payments through cheque

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nre banking chennai vanagaram branch

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money automatically deducted from my debit card

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wrong amount withdraw

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unethical behaviour

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loan against policy

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kyc not handled properly at bank

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activate one assist service on my credit card without any information

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waive off the penalty

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cancellation of one assist membership

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ex employee notice period recovery act

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wave off and closure of the old account.

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unauthorized credit card charges

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fastag

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calls regarding offer on credit card

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not allowing me to close my account from 2 years and 9 months

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sloppy customer service and no response. no info about the application status

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