| Address: New Delhi, Delhi, 110037 |
Hello,
My name is proloy das, holding the policy #:[protected]/1.
I applied for a credit card from hdfc. Soon after, i received my card, i got a call from hdfc ergo stating that i will have to buy an insurance from hdfc ergo, otherwise my card will get cancelled. I was told that it was a mandatory purchase, or else, my credit card will become invalid within 3 months. So even if i did not want to purchase the insurance, i was compelled to purchase it.
Also, the insurance agent said that i will get a call from some other 3rd party agency to verify if i want to purchase the insurance or not. I was specifically warned that if i do not say "yes", i will not get the insurance and my card will become invalid soon. So i did exactly as i was instructed. And i was informed that it will be a lifetime coverage.
Now, today, all of a sudden, when i was speaking to my relationship manager from hdfc, i came to know that it was not mandatory for my card. This is ridiculous. So to sell your worthless insurance, the marketing executive bluffed me and made me purchase the insurance.
So, i want immediate action on this. Please cancel this policy right away and reimburse me for whatever payment i have made so far, otherwise i will have to file a complaint against hdfc ergo.
Thanks & regards,
Proloy das
HDFC ERGO General Insurance customer support has been notified about the posted complaint.
Even if you have some concerns you can always intimate the client of Freezing ...
Also not a single SMS has come after Oct 25th till Dec 8th when account was made inactive
Let me be blunt you want to use the MONEY INTEREST FREE from gullible customers
Now recently our current account has been disabled on 8th Dec WITH NO INTIMATION
which has caused us immense hardships and pain as this credit balance which is primarily our working capital.
Further to this your Branch Manager, Relationship managers refuse to talk to us(not picking up calls)
I have call logs, email to support this. On 11th afternoon after being on hold the customer support for HDFC person for close to an hour told me that due to RE:KYC issue and ONLY CREDITS CAN HAPPEN and you cannot WITHDRAW.I told her that all KYC documents were submitted on Nov 10 and if there was an issue why did the bank wait till 8th Dec to freeze our account (as your bank waits for all money to credit)
We are not experts but all these we feel HDFC BANK uses fraudulent practices to keep the money(INTEREST FREE)
With our understanding this situation we need to be compensated on following :
For everyday of locked account we should be credited at the rate of Overdraft for entire current
account balance. Also We need to compensated for all our business liabilities that might occur
due this unplanned action from the HDFC bank's side. We as law abiding citizens are willing to furnish all
details that are required from your side as per RBI norms not as per HDFC request.
But we are NOT GOING TO ALLOW YOU TO USE OUR MONEY INTEREST FREE.
IF THE ABOVE CONDITION IS NOT ACCEPTABLE WE REQUEST YOU TO STOP THIS RE KYC and CLOSE OUR ACCOUNTSand GIVE US AN DEMAND DRAFT on NAME of F
IRM with immediate effect