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HDFC Bank Complaints & Reviews

2.9
Updated: Jan 28, 2026
Complaints 32943
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HDFC Bank reviews & complaints page 1114

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N
Nehaal
from Mumbai, Maharashtra
Oct 24, 2017
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Address: Ahmedabad, Gujarat, 380024

Hi,

I have transferred a rs. 5000 from payzapp wallet to my bank account and the amount will be transferred successfully show in payzapp transection details but still it's not received i. I have many time trying to call customer service but no response from them side.. This problem happened on 22 oct and i have also mailed to [protected]@payzapp.in but on mail also no. Reply.
Please you are requested my 5000 rs. Refunded in wallet or my bank account..

Txn i'd[protected]db92ta1
Oct 24, 2017
Updated by Nehaal
Hi,

I have transferred of rs. 5000 from payzapp wallet to bank account since the transection was showing completed success in payzapp transection history but amount not get credited to bank account. I have tried to continuously on your customer care number its allways comes busy and busy... I have also mailed to you your support team but still no response from them since last 24 hours. Kindly please check and revert us.

Txn i'd[protected]db92ta1
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    C
    chandan19811981
    from Delhi, Delhi
    Oct 24, 2017
    Resolved
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    Resolved

    Address: Hamirpur, Himachal Pradesh, 177001

    I am hdfc bank credit card holder. The bank has auto debited rs 1299/- from my credit card ending with 8335 without my concern on date 23/10/2017. I am not interested as of this service and don't want to this member ship any more. So cancel the membership and refund this debited amount of rs 1299/-

    One assist relationship number: 2969441
    Name : chandan kumar
    Credit card ending 8335
    Mobile: [protected]
    Oct 28, 2017
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 24, 2017
    HDFC Bank Customer Care's response
    Dear Customer,

    We understand from your mail that you wish to cancel One Assist program enrolled on your card account. We would like to inform you that due to security reasons we are unable to process your request through mail. Hence, we request you to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL : http://bit.ly/2fEZqtn. We also request you to contact the below mentioned numbers to cancel One Assist Program. India Toll Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in.

    -Anay
    HDFC Bank Customer Assistance
    Oct 24, 2017
    Updated by chandan19811981
    Please delete my complaint or remove my mobile number as i m receiving calls from hackers and by mistake i give cc number to them so i blocked my credit card
    Hello Payzap team.
    I have transferred the amount 500rs dated 19/10/2017 4:00 pm through Payzap wallet to my ICICI bank transaction shows successful but till now I have not credit to my bank account.
    It's almost 5days over.
    Dear Chandan,

    Greetings from OneAssist...!

    We deeply regret for the inconvenience caused to you.

    As per your request, plan has been cancelled vide Service Request number 2482040 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

    Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

    Regards,

    Brijesh

    Team OneAssist.
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      K
      Kalvinder_bains
      from Delhi, Delhi
      Oct 24, 2017
      Resolved
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      Resolved

      Policy number:15818154

      The above is a fraudulent policy which was commenced with out my consent or knowledge. We were alerted to this fraud when 1 lakh was taken out of tarsem kaur (My mother) hdfc bank account number: [protected]. I was not present in india on 12.2.2013. My signature was forged and my name was mispelt and i have never received any policy documentation.

      I had attended the phagwara hdfc life branch, i was shown a copy of the applocation form which was not in my name and was not my signature. I was not permitted to have a copy of this.

      I will be reporting the matter to the securities and exchange board of india and to the police.

      Please can any correspondence be sent to me at [protected]@hotmail.com

      I am contactable until the 30th of october 2017 on [protected].
      Nov 24, 2017
      Complaint marked as Resolved 
      HDFC Life customer support has been notified about the posted complaint.
      Oct 24, 2017
      Updated by Kalvinder_bains
      Please send any correspondence to the following email address; [protected]@hotmail.com
      Verified Support
      Oct 24, 2017
      HDFC Life Customer Care's response
      Hi, kindly inform the customer to write her issues to us at [protected]@hdfclife.com from the registered Id. It will be investigated by us and accordingly, post detailed investigation, the response would be shared with her.
      Please cancel my policy No[protected]. I digvijay singh sonu, working in a pretigious organisation i.e Indian air force and repeated contacted to customer care but not given a single positive response.
      HDFC Life Customer Care's response, Oct 27, 2017
      Hi, please note that the aforesaid policy reflects as withdrawn in our records. Further, the payout would be processed shortly by us.
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        A
        aarv1991
        from Mumbai, Maharashtra
        Oct 24, 2017
        Resolved
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        Address: Ujjain, Madhya Pradesh, 456331
        Website: www.HDFC.co.in

        Hi,
        My name arvind mourya i told a hdfc money back credit card [protected] since last 1year before. For your kind information when i was allotted this card i was informed by your employee that "this card is absolutely free and no charges to be paid to use this card"
        I can see an unbilled amount of rs. 590.00 on my hdfc credit card account. What is this? Why i am being charged this.

        Please remove it or let me know if you need any further information

        Regards,
        Arvind mourya
        Nov 24, 2017
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 24, 2017
        HDFC Bank Customer Care's response
        Dear Customer,

        we note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you

        -Bejoy
        HDFC Bank Customer Assistance
        Oct 29, 2017
        Updated by aarv1991
        card ending 6424
        mobile number [protected]
        email id: [protected]@gmail.com
        please waive membership renual charges Rs 500/- and GST RS:90 TOTTAL:-590/-
        Nov 14, 2017
        Updated by aarv1991
        my complain still pending please replay immideat
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          M
          Maniesh09
          from New Delhi, Delhi
          Oct 24, 2017
          Resolved
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          Address: New Delhi, Delhi, 110001

          I have been following up with over writing them 100 emails that the card benefits have not been received while i have made annual charges, and well made them updated in advance that i will stop the payment, however even after 4 months they are not able to confirm on time the late fee and finance charges they levied, while they sent the collction agency at my parents place. Right from top management, board, branch managers, service executies, sales manger are thiefs in this company and i have over 100 follow up mails / sms / calls but they are pathetice and hopeless, rather they should b sued in court
          Nov 24, 2017
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 24, 2017
          HDFC Bank Customer Care's response
          Dear Customer,

          I request you to share your Card details, charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

          -Bejoy
          HDFC Bank Customer Assistance
          I have forgot my Credit card PIN. So Please send me credit card PIN on my registered mobile no. or email ID.
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            M
            Mohammed Asrar
            from Chennai, Tamil Nadu
            Oct 23, 2017
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            Address: Chennai, Tamil Nadu

            Hi Team,

            I am tried to get update about my personal loan application status from my Relationship manager and Mr. Joel Christopher from last one week.

            i have applied Sep 29th through online HDFC websites. In Your Website advertisements reflects its a very quickly processing.

            As of my knowledge i didn't see anything fast processing. It will create a bad impression from your end.

            Request you have a look on this issue give me the update from your end. Daily i am emailing to Grievance.[protected]@hdfcbank.com for the solution but its not work.

            I have contact my Virtual relationship Manager Mr.Aravind and Loan Department manager Mr.Joel Christopher so many times i just ask how long you guys are processing my loan topup application from your end its was morethan 20 days.

            Customer ID: 41718034

            Kindly do the Needful.

            Regards,
            Mohammed Asrar
            HDFC Bank customer support has been notified about the posted complaint.
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              P
              Pshab
              from Mumbai, Maharashtra
              Oct 23, 2017
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              Money deducted from wallet and not credited
              This is to inform you that while transferring funds( Rs 5000 ) to my savings account, amount got debited from my payzapp account and it has not been credited into my savings account, due to session being timed out .The transaction id for the above mentioned transaction image is attached.Kindly look into the matter and resolve the issue on priority basis.kindly revert atleast as customer care is not reverting

              Thanks
              SHABNAM P KHAN
              HDFC Bank customer support has been notified about the posted complaint.
              Oct 23, 2017
              Updated by Pshab
              money deducted from wallet and not credited
              This is to inform you that while transferring funds( Rs 5000 ) to my icici bank savings account, amount got debited from my payzapp account and it has not been credited into my icici bank savings account, due to session being timed out .The transaction id for the above mentioned transaction image is attached Kindly look into the matter and resolve the issue on priority basis.kindly revert atleast as customer care is not reverting

              Thanks & Regards

              SHABNAMP KHAN

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                K
                Khan Nawaz
                from Bengaluru, Karnataka
                Oct 23, 2017
                Resolved
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                Resolved

                Address: 560066

                Hello payzap team.
                Today morning dated 23/10/2017 i have added money from my visa credit card 1500 rs amount to payzap wallet it's deducted from my card but not yet credit to payzap wallet.
                Whats wrong in this app last time also same thing happen with me dated 19/10/2017 500rupees transaction showing succefully but not yet credit to bank account now it's second time repeated.
                Total 2000 rupees need to refund ma account.
                Nov 26, 2017
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 24, 2017
                HDFC Bank Customer Care's response
                "Dear Customer,

                We are sorry for the unpleasant experience you had with us. We request you to provide us with your registered contact details and transaction details at the below given link. http://bit.ly/2aJ9wGW Mention Ref ID PZ[protected] so that we can check the issue & help you with the same.

                Anay
                HDFC Bank Customer Assistance"
                Verified Support
                Oct 26, 2017
                HDFC Bank Customer Care's response
                Dear Customer,

                We are yet to hear from your end, kindly share your experience using the below given link: http://bit.ly/2aJ9wGW

                Anay,
                HDFC Bank Customer Assistance
                Hi,

                i had tranfsred amount 2000 from my payzapp acount to axis bank savings acoount .the transaction is showing succesfull but no money was credited to my savings acoound .

                How can i get help for this .

                please contact me [protected]

                Thanks
                HDFC BANK have deducted 177 rs from my bank account
                I want to know the reason
                Please assist
                I take a two wheeler loan from hdfc bank in 2016 and their financer cheated me. He submitted less down payment and didn't given any detail about loan after that the bank dedected too much emi per month with high interest. When I didn't pay 2 or 3 emi then bank send a notice to my home to pay much balance without any detail
                What should I do??
                Money is added to mobiwik through rummycircle of 200rs, i want my moneyback.why the hell it has been redirected from netbanking to mobiwik i dont know.
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                  N
                  Narendra Kumar 07
                  from Hosur, Tamil Nadu
                  Oct 23, 2017
                  Resolved
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                  Address: Chennai, Tamil Nadu

                  Hi

                  My name is narendra kumar and i am living in chennai

                  In 2011 i have joined in a company and their salary account is with hdfc so i have opened an hdfc account and i have maintained till nov 2016 after that i have joined in next company and their salary account with axis bank so after that i used my hdfc account for my savings

                  One day suddenly rs 1380 deducted from my hdfc account due to non-maintenance of minimum balance i was shocked and asked my friend who is working as a collection agent in some other bank. He asked me to withdraw the rest of the amount and if it is zero than penalty charges is not applicable

                  So i transferred my rest of the balance in my hdfc account and it became zero

                  After that i am getting the statement every month and it shows closing balance as zero

                  Now in sep 2017 i have joined in a new company and their salary account is with hdfc so i gave the same account to the hr and i logged on to hdfc mobile app after a long time i was shocked now i have rs -6329.19 as negative balance

                  Hdfc not mentioned this in my monthly statement

                  Now if my salary got credited i will lose my money

                  I have approached to my home branch they asked me to come after my money deducted to fill my negative balance and then they will try to reimburse

                  I am not sure how much they will reimburse

                  Please help me what can be done

                  Thank you
                  Nov 23, 2017
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 23, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your account/customer Id and registered contact details with the complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Manoj
                  HDFC Bank Customer Assistance
                  The Trasaction made with respect to transaction id TXHC47414161 is invalid.
                  kindly revert it back.

                  The Transaction was made as part of HDFC Bank SmartPay to TATA DOCOMO Mobile GSM Postpaid

                  But the TATA DOCOMO account was settled and closed few days before.

                  Please have a look.
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                    B
                    babluadnan
                    from Delhi, Delhi
                    Oct 23, 2017
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 110020

                    I have transferred Rs. 5000/- & Rs. 1000/- to my hdfc bank on 23 Oct 2017 from Payzapp app. But amount not transferred to beneficiary account. Same day informed to Payzapp customer care and they said, transaction failed and money reverted to Payzapp in 5 days. To whom I have to contact?
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Oct 23, 2017
                    Updated by babluadnan
                    My payzapp mobile no [protected], i have transferred sum of rs. 5000/- & rs. 1000/- to my hdfc bank on 23 oct 2017 from payzapp app. But amount not transferred to beneficiary account. Same day informed to payzapp customer care by mail, they said, transaction failed and money reverted to payzapp in 5 days. To whom i have to contact? And the customer care no is not connecting, hole day i have tried to call, is there any perfect customer care no that i can call.
                    Oct 25, 2017
                    Updated by babluadnan
                    My user no is [protected], I had made transectionfrom payzapp to my bank account dated[protected], Amt : 5000+1000/-, but Transection Failed, they didn't transfer to wallet till now.I have some,  Please look into the same.emergency. So can you please transfer my money or refund as soon as possible
                    Dear Customer,

                    We are sorry for the unpleasant experience you had with us. We request you to provide us with your registered contact details and transaction details at the below given link. http://bit.ly/2aJ9wGW Mention Ref ID PZ[protected] so that we can check the issue & help you with the same.

                    Anay
                    HDFC Bank Customer Assistance
                    Dear Customer,

                    We are yet to hear from your end, kindly share your experience using the below given link: http://bit.ly/2aJ9wGW

                    Anay,
                    HDFC Bank Customer Assistance
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                      R
                      RahulRajan240785
                      from Delhi, Delhi
                      Oct 23, 2017
                      Resolved
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                      Resolved

                      Address: New Delhi, Delhi, 110018
                      Website: na

                      Today i did a tatkal train booking by my hdfc credit card-[protected] however, transaction id got generated-[protected] but without passenger details.

                      My family needs to travel tomorrow but i have no confirmation, hdfc and irctc customer service are good for nothing. I didn't get any response.

                      Please help.

                      Rahul rajan
                      [protected]
                      Nov 24, 2017
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 24, 2017
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

                      -Anay
                      HDFC Bank Customer Assistance
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                        A
                        aravindL
                        from Dindigul, Tamil Nadu
                        Oct 23, 2017
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                        Address: 641014
                        Website: leads.hdfcbank.com/applications/webforms/apply/Payzapp_Feedback/index.aspx

                        I have made a transaction of rs. 5000/- to my bank account on 23th oct 2017 from payzapp app. But amount not transferred to beneficiary account and neither credited back to my payzapp, i tried calling customer service no one is answering the call and every time it is saying busy.
                        Kindly requesting you to resolve this issue...
                        Pfa.

                        Regards,
                        Sundareswaran
                        [protected]
                        HDFC Bank customer support has been notified about the posted complaint.
                        I have made a transaction 2 Times of rs. 5000/- to my bank account on 23th oct 2017 from payzapp app. But amount not transferred to beneficiary account and neither credited back to my payzapp, i tried calling customer service no one is answering the call and every time it is saying busy.
                        Kindly requesting you to resolve this issue...
                        Pfa.

                        Regards,
                        Subhash More
                        Dhule (MH)
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                          A
                          Avanti Honawar
                          from Mumbai, Maharashtra
                          Oct 23, 2017
                          Resolved
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                          Resolved

                          #hdfc bank... Cheats of the first degree!!! Out to make money out of every single customer. They create mental torture and trauma especially for over 15 yrs loyal customers like me.
                          Biggest opportunists to find a reason to fool customers and fine them deliberately to make money.
                          They ensured that my credit card payment had technical issues in clearing my payment on time (Rather much before time), in spite of complaining to them that they need to fix their technical glitches and make note on their system, they conveniently harrowed me by making me keep re-paying (3 times) through multiple ways, then blocked my card and then the trauma created of continuously blaming me for being responsible for non-payment (And that too for a so-called one week delay on their system) and that hdfc cannot do jack # about it.
                          They do not even transfer the calls to managers to handle the case sensitively... These ridiculous unprofessional and full of attitude executives show they-know-it-all, are not even able to find solutions and then show attitude. They don't care two hoots for any customer, they get a customer stranded with a blocked card and then the stereo type statements to just calm a customer and sweet talk them to believe the customer is at fault.
                          Dec 19, 2017
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 24, 2017
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I request you to share your card details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                          -Bejoy
                          HDFC Bank Customer Assistance
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                            R
                            radhakrishn
                            from Bengaluru, Karnataka
                            Oct 23, 2017
                            Resolved
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                            Resolved

                            Website: www.hdfcbank.com

                            Fund transferred from sbi kayyur branch with the utr number and they have provided all the proper information in screenshot with correct information on 13th oct 2017. But the amount is not credited in hdfc bank account and the same i have informed to the hdfc bank via personal banker. Every time they have said that will get back to me and so far it is not happened and now a days personel banker is not responding back. Please let me know how to proceed further.
                            Nov 26, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 24, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected]in the subject line. Will assist you better.

                            -Bejoy
                            HDFC Bank Customer Assistance
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                              S
                              sanchit monga
                              from Amritsar, Punjab
                              Oct 23, 2017
                              Resolved
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                              Resolved

                              Address: 152021

                              I'm not satisfied with your services
                              Am visited on 18/10/2017 to branch mallanwala.. Ifsc code - hdfc0002966
                              For an urgent work but your employees celebrating birthday. No care about customers
                              No single person on there seat

                              Please check attached video
                              Very poor service

                              And check my accounts and turnover
                              Ac-[protected]
                              Ac-[protected]

                              Contact-[protected]
                              Nov 28, 2017
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 27, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We understand that our Branch Manager Mr. Simranjit Singh and Cluster Head Mr. Jatinder Pal Singh have contacted you on October 26, 2017 and address your concerns. For any assistance or clarification, please feel free to speak to Mr. Simranjit Singh on [protected].

                              -Anay
                              HDFC Bank Customer Assistance
                              Verified Support
                              Oct 27, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Kindly note that we have received TCC (Transaction Credit Confirmation) from the beneficiary bank on 23/10/2017 that the funds have been credited for the below transaction. You are requested to kindly recheck the same with your beneficiary or the beneficiary Bank.

                              -Anay
                              HDFC Bank Customer Assistance
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                                P
                                Phool Kumar Khandewal
                                from Varanasi, Uttar Pradesh
                                Oct 23, 2017
                                Resolved
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                                Resolved

                                I am a teacher, i am not able for a visit into bank in school time. Bank also in pai village and i am from village songs. After 3:00 they (Branch employees, security guard, peon etc.) refuse any time of maintain above work. Please take a needful action otherwise i am changing my bank. Also leaving a rti.
                                Thanks
                                Regards
                                Phool kumar
                                Oh. No. [protected]
                                Nov 29, 2017
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 24, 2017
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                I request you to share your complete issue, account details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                -Bejoy
                                HDFC Bank Customer Assistance
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                                  U
                                  udaykatikam
                                  from Pune, Maharashtra
                                  Oct 24, 2017
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                                  Address: 411062

                                  My transaction got failed due to bad internet, after that i saw my transaction failed and money also deducted. It happend twice means total 10, 000rs. after sometime i saw the status of failed transaction changed to success. I saw the same kind of complaint in the forum. Anyone of you help me to get my money back. I am not getting chance to talk to customer care, everyone it is busy. Can anyone please suggest me to get my money back..HDFC service is really worst no proper response to problems...
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  My transaction got failed but money deducted from my payzapp wallet...but showing status as success. But money was not credited to my axis bank account. Please help me. Transaction id from payzapp is
                                  [protected]jV13iV5.

                                  Thanks,
                                  Praneeth
                                  I am getting call from [protected]they say your selected in HDFC bank as executive bank officer
                                  And ask money 6900 Ru

                                  Bank-SBI
                                  A/c holder name-Mr.Ashish Pandey (PRM)
                                  A/c no-[protected]ifsc code- SBIN0015131
                                  Branch- Chhanbey-vijaypur(Mirzapur).


                                  Your PRM(Personal R
                                  Know ther mobile was switch off.
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                                    Bhupendra Yadav1
                                    from Indore, Madhya Pradesh
                                    Oct 23, 2017
                                    Resolved
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                                    Resolved

                                    Address: Indore, Madhya Pradesh, 452001
                                    Website: Hdfcbankltd.com

                                    Dear, sir/mam
                                    U offer me the pre approved credit card i say yes i want before 5 or 6 month but he send me the card of my previous company address me be 4 times than i call yur customer care lost of time and i told them pls send my card at my home he told me that yes sir i send yur card at yur home address now this days i have not received that card i am not satisfied yur bank and yur customer care and yur services...

                                    Regards,
                                    Bhupendra yadav
                                    Nov 24, 2017
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 24, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    I request you to share your complete issue, Card application number and contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                    -Bejoy
                                    HDFC Bank Customer Assistance
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                                      manojkumar652
                                      from Chennai, Tamil Nadu
                                      Oct 23, 2017
                                      Resolved
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                                      Hi team

                                      I have done 2 fund transfer to bank transactions (5000 each). The amount got debited from payzapp wallet. But it didnt get credited to the beneficiary account. I have enquired with the bank customer care. They said no money is transferred to this account today (23/10). Please do the needful as soon as possible.

                                      Name : vigbesh
                                      Reg acc no : [protected]
                                      Reg mail id : [protected]@gmail.com
                                      Bank acc no :[protected]
                                      Ifsc code : icic0000016
                                      Bank : icici
                                      Date : 23/10/2017

                                      Thanks
                                      Manoj
                                      Dec 4, 2017
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 02, 2017
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We see that the bank account transfer of Rs.5000/- twice initiated on 23rd October 2017 has failed, and the same will be refunded to your PayZapp wallet within 5 working days.

                                      Anay,
                                      HDFC Customer Service Assistance.
                                      Please find the screenshots
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                                        channnu
                                        from Delhi, Delhi
                                        Oct 23, 2017
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                                        Address: 600077
                                        Website: payzapp

                                        I had transferred a payment of rs.5000 from payzap wallet on 20/10/2017 to my icici account number. By mistake i had entered a wrong account number. So i didn’t get the amount credited to my bank account. If the account holder name and account number is mismatch, how come they can transfer the payment to a different person.

                                        Now neither the icici bank or the payzapp team is not taking complaint for refund. Need a best support to get back money. If the name and account number and name is mismatch, they should restrict the payment transfer or provide an alternate solution to resolve the issue. But none of them is taking even a request to resolve.

                                        My icici account number:[protected]

                                        Account holder name : saranya

                                        Wrongly entered account number:[protected]
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