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HDFC Bank Complaints & Reviews

2.9
Updated: Apr 15, 2026
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B
Bhupendra Yadav1
from Indore, Madhya Pradesh
Oct 23, 2017
Resolved
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Address: Indore, Madhya Pradesh, 452001
Website: Hdfcbankltd.com

Dear, sir/mam
U offer me the pre approved credit card i say yes i want before 5 or 6 month but he send me the card of my previous company address me be 4 times than i call yur customer care lost of time and i told them pls send my card at my home he told me that yes sir i send yur card at yur home address now this days i have not received that card i am not satisfied yur bank and yur customer care and yur services...

Regards,
Bhupendra yadav
Nov 24, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your complete issue, Card application number and contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance
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    M
    manojkumar652
    from Chennai, Tamil Nadu
    Oct 23, 2017
    Resolved
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    Hi team

    I have done 2 fund transfer to bank transactions (5000 each). The amount got debited from payzapp wallet. But it didnt get credited to the beneficiary account. I have enquired with the bank customer care. They said no money is transferred to this account today (23/10). Please do the needful as soon as possible.

    Name : vigbesh
    Reg acc no : [protected]
    Reg mail id : [protected]@gmail.com
    Bank acc no :[protected]
    Ifsc code : icic0000016
    Bank : icici
    Date : 23/10/2017

    Thanks
    Manoj
    Dec 4, 2017
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 02, 2017
    HDFC Bank Customer Care's response
    Dear Customer,

    We see that the bank account transfer of Rs.5000/- twice initiated on 23rd October 2017 has failed, and the same will be refunded to your PayZapp wallet within 5 working days.

    Anay,
    HDFC Customer Service Assistance.
    Please find the screenshots
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      C
      channnu
      from Delhi, Delhi
      Oct 23, 2017
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      Address: 600077
      Website: payzapp

      I had transferred a payment of rs.5000 from payzap wallet on 20/10/2017 to my icici account number. By mistake i had entered a wrong account number. So i didn’t get the amount credited to my bank account. If the account holder name and account number is mismatch, how come they can transfer the payment to a different person.

      Now neither the icici bank or the payzapp team is not taking complaint for refund. Need a best support to get back money. If the name and account number and name is mismatch, they should restrict the payment transfer or provide an alternate solution to resolve the issue. But none of them is taking even a request to resolve.

      My icici account number:[protected]

      Account holder name : saranya

      Wrongly entered account number:[protected]
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        N
        Nizam Bakhshi
        from Noida, Uttar Pradesh
        Oct 23, 2017
        Resolved
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        Resolved

        Address: New Delhi, Delhi, 110062

        Hi,
        I have used my payzapp account with mobile number to transfer an amount of rs.13000/- on 23 october. The amount got deducted from my account. And when i called for the support they mentioned me that it is a failed transaction and the amount will be credited in my wallet within 5 working days. But still i didn't get any refund and there is no update at least to track. Hoping for the sooner response.
        Nov 26, 2017
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 24, 2017
        HDFC Bank Customer Care's response
        Dear Customer,

        That sounds concerning.​ For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW & with the ref ID PZ[protected] in the comment box for us to track it.

        Bejoy
        HDFC Bank Customer Assistance
        Oct 26, 2017
        Updated by Nizam Bakhshi
        I have shared the details in the link given above, pls respond.
        Verified Support
        Oct 26, 2017
        HDFC Bank Customer Care's response
        Dear Customer,

        We are yet to hear from your end, kindly share your experience using the below given link: http://bit.ly/2aJ9wGW

        Anay,
        HDFC Bank Customer Assistance
        Oct 26, 2017
        Updated by Nizam Bakhshi
        I have shared the details in the link given above, pls respond.
        I have shared the details in the link given above, pls respond.
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          V
          vik9u
          from Roorkee, Uttarakhand
          Oct 25, 2017
          Resolved
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          Resolved

          transaction failed but amount deducted

          Dear sir/mam. I have paid an amount of Rs. 298/. through HDFC debit card to recharge at Mobikwik on 13/9/2017. The amount was deducted from my account at that time but the transaction was not processed. Mobikwik says that Mobikwik did not get a confirmation from your respective bank for the said transaction Please do your best for return of my amount. My personal details are below. Name _ Vikas Kumar Saini. HDFC Bank account no.-[protected]...
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          S
          Siva Prasad Jammula
          from Vijayawada, Andhra Pradesh
          Oct 23, 2017
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          Address: Guntur, Andhra Pradesh, 522237

          Sir, on 23/10/2017 i transferred amount of rs5000 from payzapp to my bank. But it was failed. I didn't get money. Customer care people responded after continuous calls of 2 hours and said wait for 5 working days and ended the call.

          If your technical issues why my money is grabbed. Do i have to wait for 5 days.
          If you have technical issues stop the app services.

          Resolve my problem immediately
          Have you got your money ?? Because I am also suffering same issue
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            R
            Raghbir Bhambri
            from Mohali, Punjab
            Oct 23, 2017
            Resolved
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            Resolved

            Address: Ludhiana, Punjab, 141013

            Your feroz gandhi ludhiana branch has committed to
            (I) charge rate of interest (Roi) at 11.25% p. A. But on disbursement it was advised that it is sanctioned at 11.41 p. A. And branch has committed to reimbursed the difference. But till date difference in roi is not reimbursed.
            (Ii) branch has committed that we can close the account after 18 installments without prepayment penalty as the loan was sanctioned under promo code. We are following the branch and processing center from last three months but no body is granting us permission to close the account without prepayment penalty. Till date we have repaid the 21st installment.
            Nov 24, 2017
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Oct 23, 2017
            Updated by Raghbir Bhambri
            Complaint Submitted on 23.10.2017
            Verified Support
            Oct 24, 2017
            HDFC Bank Customer Care's response
            Dear Customer,

            Your email has been received vide ref id[protected]. We will investigate in the matter and respond to you in 5 working days.

            -Bejoy
            HDFC Bank Customer Assistance
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              N
              NishaPattem1987
              from Mumbai, Maharashtra
              Oct 23, 2017
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              Website: www.hdfcbank.com

              How dare you marked my complaint as resolved!!! Such a pathetic customer service!!! Yesterday also one
              A person (Mr shahid khan, employee id - s59964, mobile no - [protected]) who claims to be from hdfc loan verification dept met us and presented us some fake documents which are as follows:-

              Loan no :[protected] & [protected]

              Pan card - sign is edited and wrong not matching with original id
              Employment details - completely wrong not matching
              Bank details - completely wrong not matching
              Electricity bill - reliance electricity bill which is not applicable to residents residing in navi mumbai.
              Contact no - wrong no, which he didnt provide us

              We asked for the xerox copies of these above documents to raise fir in police station but he denied. We also with his manager (Mr mudassar i shaikh), sales manager, consumer durable & life stsyle products), j. B nagar, andheri (E) branch - (Visit card attached in mail)

              I want you guys to take action against these fraudelent people as they are using our name and address for claim product loan and not providing us details of the same. We are however taking this matter to consumer court and also raising fir.

              Kindly help in resolving above fraud case and close thsi matter as soon as possible to avoid legal battle

              Below are my complaints loged in this site with dates and without resolving you guys marked it as resolved on oct 21, 2017. This is how you operate??? Pathetic and ridiculous!!!

              Sep 18 2017

              Hello team,

              This is to inform you that from last month, around 3 people who states themselves as hdfc employees made a visit at our residential address for verification of some fake product loan from some store at worli. We are very clear that we haven't taken any loan from hdfc bank. On top of it, they are taking name of my father in law who has expired four years ago. Whenever those hdfc officials visits my place, they don't have any proof to justify their claim for verification. Three different people visited us and they are asking for our documents like adhar or pan card. My question is that when we have not taken any loan how can you ask us our private information. If you guys really want to do verification, brings all the documents which you have collected while providing loan and then match with our original id.

              We are very much irritated as these people visit us when only my mother in law who is an patient is present at home. If again and again you guys makes unnecessary visit, we have no option but to raise an fir against this. Also i will take this matter to consumer court as this is pure harassment as just because you guys have done some goo[censored]p while giving loan, why we should suffer.

              Kindly look into the matter and revert back asap. Never expected such big mistakes from big organisations like hdfc.

              Note:i do have information about official visited at our place. If you need any clarification of above matter please contact :[protected]

              Regards
              Nisha pattem

              Oct 11
              Again we got a call from person stating as hdfc official claiming that they we have taken loan and asking for our documents. This is too much. You guys not even courteous enough to investigate the matter and close this matter. This is pure harassment. I am going raise an fir against all these officials. Also i will lodge a complaint in consumer court against you guys for such big blunder you guys are doing. I will ensure this matter get escalate to higher end and will also claim compensation from you as now this is getting unbearable!!!
              HDFC Bank customer support has been notified about the posted complaint.
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                D
                Dina Bandhu Mitra
                from Kolkata, West Bengal
                Nov 17, 2017
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                Address: North 24 Parganas, West Bengal

                On 20/09/2017 I paid Rs 7000/-by card to Capital Electronics which transaction was failed to prosses though the amount was debited from my sb a/c.
                transaction details:-UTID :84230016 U. INVOICE : 000413 Rs- 7000/- Card No:- 528678xxxxxxxx4861at canara bank. It is noted that a ID number is given by HDFC Bank TTU[protected]. my cotact number:-[protected].
                HDFC Bank customer support has been notified about the posted complaint.
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                  P
                  Prashtiwari100
                  from Kolkata, West Bengal
                  Oct 23, 2017
                  Resolved
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                  Resolved

                  Address: Howrah, West Bengal, 711204

                  A hdfc liluah branch employee mr tapas ghosh has provided me all the wrong information till date about the charges and because of this i have faced several problems and i a extra charges of approx 1800 has been debited and that is not yet reversed after complaining as well.
                  Tapas ghosh, hdfc liluah branch has a very unprofessional behaviour is nothing but a # of hdfc liluah branch
                  Dec 8, 2017
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 24, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your account/customer Id, Branch Complete address, Date/time visited and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    P
                    pbhatia1983
                    from Noida, Uttar Pradesh
                    Oct 23, 2017
                    Resolved
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                    My policy no. Is 15008215 in the name of preeti manchanda, i want to get my surname update in the policy after marriage surname is preeti bhatia, i have aadhar card, pan card, driving license and bank statement as proofs but they are not accepting any proof. I have given same proofs to reliance life insurance and they have already done the changes. I don't understand why they are demanding other proofs. I made a complaint also regarding this and again they have sent me the letter stating that you have to provide so and so documents for surname change which they already told me in the branch. They say you have to give marriage certificate which is not mandatory now a days, even for passport marriage certificate is not mandatory, you make fool of people while selling policies don't tell these things after taking the policy you don't co-operate with people, i don't understand if anyone else can accept pan card, aadhar card why can't hdfc life do this. Reliance has done the changes with same documents. I don't want to continue with hdfc life, please do the needful. It is really cheating.
                    Nov 23, 2017
                    Complaint marked as Resolved 
                    HDFC Life customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 23, 2017
                    HDFC Life Customer Care's response
                    Hi, we have already replied to you via letter dated October 13, 2017 informing about the set of documents required for processing your request for correction in surname. Kindly provide the same for us to get your request processed ASAP.
                    Oct 28, 2017
                    Updated by pbhatia1983
                    I know i have already received reply from your end but why can't you people accept pan card and aadhar card and bank proof for name change... Please reply this question when passport authorities can accept these proofs, bank can accept anf Reliance life can accept so can't you people, i am not satisfied with your answer...
                    Oct 29, 2017
                    Updated by pbhatia1983
                    Pls reply... Hdfc life
                    I know i have already received reply from your end but why can't you people accept pan card and aadhar card and bank proof for name change... Please reply this question when passport authorities can accept these proofs, bank can accept anf Reliance life can accept so can't you people, i am not satisfied with your answer...
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                      S
                      sriuma143
                      from Hyderabad, Telangana
                      Oct 23, 2017
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                      Address: Hyderabad, Andhra Pradesh, 500048
                      Website: Payzapp

                      Hello payzapp team,

                      Today i have deposited 2000 into my payzapp account from my hdfc credit card before some time back and i tried to transfer it into my hdfc savings account but it got failed.

                      Henxe request you to reverse it into my credit card account as early as possible.

                      Regards,
                      Sitaram srinivas
                      +91 [protected]
                      HDFC Bank customer support has been notified about the posted complaint.
                      I am also facing Same Issue . My Issue also happend on 23rd Oct
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                        A
                        Ashif Iqbal Gayen
                        from Bengaluru, Karnataka
                        Oct 23, 2017
                        Resolved
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                        Resolved

                        I'm sheuli dey, my atm card no is [protected], its sbi atm card.

                        Yesterday, when i withdraw money from the atm machine (It located at mallathalli) at that time loadsheding was happened & when the electric was came, my money was not withdraw... But withdraw sms was came
                        Plzz help me... Till now i'm not get back my money.

                        Atm machine no - p1enba33

                        Date-22/10/17
                        Nov 25, 2017
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 24, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        With reference to your complaint regarding a debit placed on your SBI savings account in spite of non dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds: 1. Submit a complaint /dispute letter with the issuing bank [ i.e SBI branch where you hold the savings bank account. 2. The issuing Bank will then raise a charge back dispute / query on us (HDFC BANK) seeking the disputed transaction status. 3. If the transaction stands valid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank. Assuring you of our best services always.

                        -Anay
                        HDFC Bank Customer Assistance
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                          P
                          Panchal Priyadarshan
                          from Mumbai, Maharashtra
                          Oct 28, 2017
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                          Address: Thane, Maharashtra, 401208

                          I had done bank transfer from Payzapp to Axis Bank but yet i had not recevied amount.
                          Kindly refund or complete the transaction ASAP.
                          Transaction dated 22nd oct 2017.
                          i had waited for 5 working days yet no refund

                          I had got the details from the vasai road west branch that amount will be reversed to our HDFCPAYZAP within 5 working days but still i can't find any thing in that.

                          wrost thing is that customer is not contactable on any manner.

                          Bank Branch staff only replys that our back team is working, , god know how and were are they are working. HDFC bank Application is cheating and fraud

                          Thanks and Regards,
                          Priyadarshan panchal
                          [protected]
                          Dear Customer,

                          Request you to please provide us your registered contact details & transaction details on the below Link: bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. -

                          Anay
                          HDFC Bank Customer Assistance
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                            V
                            Vineet Nirwal
                            from Mumbai, Maharashtra
                            Oct 23, 2017
                            Sep 24, 2023
                            This thread was updated on Sep 24, 2023
                            Resolved
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                            Resolved

                            Address: Shamli, Uttar Pradesh, 247776
                            Website: WWW.HDFCBANK.COM

                            I would like to inform you and need your valuable time to resolve the issue as i am facing since last 10 months.

                            I am a customer of hdfc bank from last 10 years and had a good transaction with bank, but now i am totally disappointed with the services and charges which was applicable in my statements and accounts. Due to this i am not able to do a single transaction in hdfc bank account.
                            I have an account no. [protected] in shamli branch and a credit card i. E. [protected] from last 7-8 years. As per history sheet all the emi’s paid on time but due to major accident before few months, there was some delay on my emi’s. After that bank holds my account and maintain my balance in negative. We tried several times on phone banking to continue my both the accounts so that we can pay my emi’s through net banking and maintain my accounts also for future transactions, but nobody helped me out to resolve the issue. I am facing problem to paid my emi in cash for personal loan a/c no. 3640399 to hdfc representative and after that we are facing the bouncing charges with reflect in my account also.

                            As similar the total amount reflect in my credit card a/c i. E. Rs. 105666.00, and the finance charges is also reflect in my account. I paid regular emi’s from last few months as before, so why we are paying these financial charges.

                            Sir, my humble request to you please regularize my both the accounts so that we can transfer my emi’s direct from my account and use your services in future. Otherwise it will be more difficult to me to paid such kind of financial charges in future.

                            Looking forward for your kind attention and early response.

                            Hdfc bank saving a/c - [protected]
                            Hdfc bank c. Card no - [protected]

                            Regards
                            Vineet kumar
                            [protected]
                            Nov 26, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 24, 2017
                            HDFC Bank Customer Care's response
                            Dear Mr. Kumar,

                            We request you to elaborate your concerns in detail to [protected]@hdfcbank.com. Also confirm us whether your concern pertains to debit card, savings account or credit card to enable us to check and assist further.

                            -Manoj
                            HDFC Bank Customer Assistance
                            Can you please arrange a call from bank side to resolve the issue.

                            My contact number is [protected]
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                              D
                              dibya_dk
                              from Talcher, Odisha
                              Oct 23, 2017
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                              Resolved

                              transaction failed but amount deducted

                              Dear sir/mam,
                              I have paid an amount of rs. 489/- through hdfc bank net banking to purchase an item from healthkart on[protected]. The amount was deducted from my account at that time, but the transaction was not processed. Please do your best for return of my amount.
                              My personnel details as follows :
                              Name: — dibyajyoti kabi
                              Hdfc bank account no:- [protected]...
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                              Vignesh Sivakumar
                              from Mumbai, Maharashtra
                              Oct 23, 2017
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                              Address: Chennai, Tamil Nadu, 600063
                              Website: Payzapp

                              I have deposited RS.7000 from Indian bank debit card to payzapp account 22 nd Oct Sunday 7.30 am. Amount has been detected from bank but I didn't receive in my payzapp account. My phone number [protected]. No response from customer care. Please take necessary steps as I don't have enough 💰.please resolve as soon as possible.. how to resolve this.
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                                Solai Kannu
                                from Kottayam, Kerala
                                Oct 23, 2017
                                Resolved
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                                Resolved

                                Address: 600188

                                Myself holding a personal loan with hdfc bank (Loan no.3515432). I already informed to bank that i can able pay only next month. But executive come to my home using some bad words. Creates lot of problems to me. Whether it's legally right or not. How can i proceed with the me. That executive name is karunanethi. I need the support how to handle the issue
                                Dec 6, 2017
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 24, 2017
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have taken up the matter with concerned team and will respond to you on your registered email id in 5 working days. The reference number for your query is[protected].

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  R
                                  ravindira nathan
                                  from Chennimalai, Tamil Nadu
                                  Oct 22, 2017
                                  Resolved
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                                  Resolved

                                  Hi,
                                  I want to cancel the policy 19663969 within free lock period as i have travel plans and the policy not useful to me anymore. I didn't receive the policy document.
                                  Its already 25+ days from the policy issued. (Sep 26). I contacted hdfc life customer support regards policy cancellation 15 days before. They respond me that asked me to visit nearby branch with documents. Since i didn't receive the policy, they asked me too visit the branch with neft and policy cancellation forms with written request letter.
                                  I checked with the local hdfc life branch on policy cancellation with the neft and free look cancellation forms documents. They're not accepting the same without policy document.

                                  Let me know what can i do for the same??
                                  Its seems hdfc life don't have a proper customer support as well as don't have a proper workflow at all.
                                  I want quick and proper response for the same.

                                  Regards
                                  Ravindiranathan m
                                  Nov 23, 2017
                                  Complaint marked as Resolved 
                                  HDFC Life customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 23, 2017
                                  HDFC Life Customer Care's response
                                  Hi, kindly write your request for policy cancellation under freelook option to us at [protected]@hdfclife.com from the registered Id. It will be checked and accordingly, the response would be shared with you by us ASAP. Do share the interaction Id once the email is sent by you for us to track the same. Incase, you have already sent an email, kindly share the interaction Id.
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                                    CA,CS Anshul Jain
                                    from Bengaluru, Karnataka
                                    Oct 22, 2017
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                                    Address: Bangalore, Karnataka
                                    Website: Icai

                                    I have done 2 transaction to institute of chartered accountants on 29 sep 2017 for 1500 rs each but transaction declined.

                                    Then i completed the transaction with another bank.. However the transaction has not been reversed yet.

                                    Please help in this regard.

                                    Name anshul jain
                                    User i'd. 49410811

                                    Do let me know if you require any further information
                                    HDFC Bank customer support has been notified about the posted complaint.
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