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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026
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P
Panchal Priyadarshan
from Mumbai, Maharashtra
Oct 28, 2017
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Address: Thane, Maharashtra, 401208

I had done bank transfer from Payzapp to Axis Bank but yet i had not recevied amount.
Kindly refund or complete the transaction ASAP.
Transaction dated 22nd oct 2017.
i had waited for 5 working days yet no refund

I had got the details from the vasai road west branch that amount will be reversed to our HDFCPAYZAP within 5 working days but still i can't find any thing in that.

wrost thing is that customer is not contactable on any manner.

Bank Branch staff only replys that our back team is working, , god know how and were are they are working. HDFC bank Application is cheating and fraud

Thanks and Regards,
Priyadarshan panchal
[protected]
Dear Customer,

Request you to please provide us your registered contact details & transaction details on the below Link: bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. -

Anay
HDFC Bank Customer Assistance
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    Vineet Nirwal
    from Mumbai, Maharashtra
    Oct 23, 2017
    Sep 24, 2023
    This thread was updated on Sep 24, 2023
    Resolved
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    Resolved

    Address: Shamli, Uttar Pradesh, 247776
    Website: WWW.HDFCBANK.COM

    I would like to inform you and need your valuable time to resolve the issue as i am facing since last 10 months.

    I am a customer of hdfc bank from last 10 years and had a good transaction with bank, but now i am totally disappointed with the services and charges which was applicable in my statements and accounts. Due to this i am not able to do a single transaction in hdfc bank account.
    I have an account no. [protected] in shamli branch and a credit card i. E. [protected] from last 7-8 years. As per history sheet all the emi’s paid on time but due to major accident before few months, there was some delay on my emi’s. After that bank holds my account and maintain my balance in negative. We tried several times on phone banking to continue my both the accounts so that we can pay my emi’s through net banking and maintain my accounts also for future transactions, but nobody helped me out to resolve the issue. I am facing problem to paid my emi in cash for personal loan a/c no. 3640399 to hdfc representative and after that we are facing the bouncing charges with reflect in my account also.

    As similar the total amount reflect in my credit card a/c i. E. Rs. 105666.00, and the finance charges is also reflect in my account. I paid regular emi’s from last few months as before, so why we are paying these financial charges.

    Sir, my humble request to you please regularize my both the accounts so that we can transfer my emi’s direct from my account and use your services in future. Otherwise it will be more difficult to me to paid such kind of financial charges in future.

    Looking forward for your kind attention and early response.

    Hdfc bank saving a/c - [protected]
    Hdfc bank c. Card no - [protected]

    Regards
    Vineet kumar
    [protected]
    Nov 26, 2017
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 24, 2017
    HDFC Bank Customer Care's response
    Dear Mr. Kumar,

    We request you to elaborate your concerns in detail to [protected]@hdfcbank.com. Also confirm us whether your concern pertains to debit card, savings account or credit card to enable us to check and assist further.

    -Manoj
    HDFC Bank Customer Assistance
    Can you please arrange a call from bank side to resolve the issue.

    My contact number is [protected]
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      D
      dibya_dk
      from Talcher, Odisha
      Oct 23, 2017
      Resolved
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      Resolved

      transaction failed but amount deducted

      Dear sir/mam,
      I have paid an amount of rs. 489/- through hdfc bank net banking to purchase an item from healthkart on[protected]. The amount was deducted from my account at that time, but the transaction was not processed. Please do your best for return of my amount.
      My personnel details as follows :
      Name: — dibyajyoti kabi
      Hdfc bank account no:- [protected]...
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      V
      Vignesh Sivakumar
      from Mumbai, Maharashtra
      Oct 23, 2017
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      Address: Chennai, Tamil Nadu, 600063
      Website: Payzapp

      I have deposited RS.7000 from Indian bank debit card to payzapp account 22 nd Oct Sunday 7.30 am. Amount has been detected from bank but I didn't receive in my payzapp account. My phone number [protected]. No response from customer care. Please take necessary steps as I don't have enough 💰.please resolve as soon as possible.. how to resolve this.
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        S
        Solai Kannu
        from Kottayam, Kerala
        Oct 23, 2017
        Resolved
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        Address: 600188

        Myself holding a personal loan with hdfc bank (Loan no.3515432). I already informed to bank that i can able pay only next month. But executive come to my home using some bad words. Creates lot of problems to me. Whether it's legally right or not. How can i proceed with the me. That executive name is karunanethi. I need the support how to handle the issue
        Dec 6, 2017
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 24, 2017
        HDFC Bank Customer Care's response
        Dear Customer,

        We have taken up the matter with concerned team and will respond to you on your registered email id in 5 working days. The reference number for your query is[protected].

        -Manoj
        HDFC Bank Customer Assistance
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          R
          ravindira nathan
          from Chennimalai, Tamil Nadu
          Oct 22, 2017
          Resolved
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          Resolved

          Hi,
          I want to cancel the policy 19663969 within free lock period as i have travel plans and the policy not useful to me anymore. I didn't receive the policy document.
          Its already 25+ days from the policy issued. (Sep 26). I contacted hdfc life customer support regards policy cancellation 15 days before. They respond me that asked me to visit nearby branch with documents. Since i didn't receive the policy, they asked me too visit the branch with neft and policy cancellation forms with written request letter.
          I checked with the local hdfc life branch on policy cancellation with the neft and free look cancellation forms documents. They're not accepting the same without policy document.

          Let me know what can i do for the same??
          Its seems hdfc life don't have a proper customer support as well as don't have a proper workflow at all.
          I want quick and proper response for the same.

          Regards
          Ravindiranathan m
          Nov 23, 2017
          Complaint marked as Resolved 
          HDFC Life customer support has been notified about the posted complaint.
          Verified Support
          Oct 23, 2017
          HDFC Life Customer Care's response
          Hi, kindly write your request for policy cancellation under freelook option to us at [protected]@hdfclife.com from the registered Id. It will be checked and accordingly, the response would be shared with you by us ASAP. Do share the interaction Id once the email is sent by you for us to track the same. Incase, you have already sent an email, kindly share the interaction Id.
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            C
            CA,CS Anshul Jain
            from Bengaluru, Karnataka
            Oct 22, 2017
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            Address: Bangalore, Karnataka
            Website: Icai

            I have done 2 transaction to institute of chartered accountants on 29 sep 2017 for 1500 rs each but transaction declined.

            Then i completed the transaction with another bank.. However the transaction has not been reversed yet.

            Please help in this regard.

            Name anshul jain
            User i'd. 49410811

            Do let me know if you require any further information
            HDFC Bank customer support has been notified about the posted complaint.
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              A
              Anita More
              from Mumbai, Maharashtra
              Oct 22, 2017
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              Address: 400086
              Website: One assist

              My self anita nilesh more want to inform you that i don't want this service of one assist. Some of amount were debited from my fdfc card no.7020 without my concern. Last year i took this service but not proper response of csr and senior. It was useless but this year they forcefully activated without informing. Amount debited and i called customercare then they respond me we will call u in 48-72 hrs. Still no calls from their side wrong commitment was given mr satish senior with whom i discussed all about my previous services and told him about csr wrong commitment and not proper response.
              So credit my amount and deactivate this useless service.
              My no. Is -[protected]
              HDFC Bank customer support has been notified about the posted complaint.
              Oct 17, 2017
              Gokulananda Panigrahi's response
              I have not received the details of transactions i.e. deposits and amount standing thereon of my credit card bearing no.[protected].
              HDFC bank, you have withdrew 177 Rs without my knowledge. The description says "3RD PARTY CASH TXN INC GST 091017-MIR[protected]". My account number is [protected]. I need to know why this amount has been deducted and why was I not intimated.
              I have not received details of transaction of my credit card bearing no.[protected].So please give me details of transactions of my credit card i.e. deposits and interests thereon.
              I had made the final payment of my credit card (5337 xxxx xxxx 0548) in Oct 2016. Still have'nt received the NOC of the same.

              Please suggest a way to get the same. Customer Care not responding.

              The card was registered with the undersigned name and phone number.

              Rashul Madan
              +91-[protected]
              I had HDFC children's double benefit plan few years ago. We moved to New Zealand and so now not able to continue to pay the policy amounts. So, emailed to HDFC @ [protected]@hdfclife.com. But not getting proper response from them to know the process to surrender and get a refund.

              Not happy at all.
              On 21st aug 2017 I have made the payment of RS 90300 RS to pay may HDFC credit CARD bill. By mistake I have paid some extra amount of rs 81, 000. I was making payment of RS 9300/- only.

              from last 3 months i am asking to HDFC credit card to refund my money. still they are not giving me the extra amount which i have paid.
              Please give us Statement or no dues as my Loan account No[protected], Because i have no any information about my Loan from HDFC Bank.
              So please help to solve my problem please...
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                B
                Bitra Jyothirmayee
                from Hyderabad, Telangana
                Oct 22, 2017
                Resolved
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                Resolved

                Address: Krishna, Andhra Pradesh

                I have received hdfc credit card but without my information the organization included smart emi and hegic-credit shld fl cvr services and they informed there will be no charges for smart pay service but they included that also, they made bill of nearly 1000 rupees to pay. How will i pay to those which i haven't asked them to include. Kindly take this into notice and please make refund of my amount from that organization
                Nov 22, 2017
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 22, 2017
                HDFC Bank Customer Care's response
                Dear Customer,
                Kindly mail us at [protected]@hdfcbank.com from registered email ID along with credit card number, issue details, charges details and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.
                -Manoj
                HDFC Bank Customer assistance
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                  S
                  sunitaavasare
                  from Mumbai, Maharashtra
                  Oct 22, 2017
                  Resolved
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                  Resolved

                  Address: 400063

                  Gentlmen
                  I had received offer mail on mail id from hdfc cards for 10%cash back if hotel booked on websight bookong.com. I booked hotel in march. Booking com id [protected]. Made payment on hdfc credit card on 30th april. I have made complaints telephonicaly as well as on customer care still not received cash backhotel name hotel royle heritage. I made coplaints however bank says the problem will get solved within 7 days. Now i made complaint on phone banking the mail box of my phone banking has stopped working. Please solve my complaint.
                  Nov 22, 2017
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Oct 16, 2017
                  Jayakeerthi hj's response
                  Dear sir
                  My
                  name is Jayakeerthi H J
                  I am close the HDFC bank credit card kindly give NOC my credit card number [protected].
                  Kindly send me e-mail & speed Post I am going to USA kindly send me immediately.

                  Thanks & Regards
                  Jayakeerthi H J
                  Verified Support
                  Oct 22, 2017
                  HDFC Bank Customer Care's response
                  Dear Sunita,

                  I request you to share your Card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Manoj
                  HDFC Bank Customer Assistance
                  Applied new credit card need to know status
                  I had made the final payment of my credit card (5337 xxxx xxxx 0548) in Oct 2016. Still have'nt received the NOC of the same.

                  Please suggest a way to get the same. Customer Care not responding.

                  The card was registered with the undersigned name and phone number.

                  Rashul Madan
                  +91-[protected]
                  I had HDFC children's double benefit plan few years ago. We moved to New Zealand and so now not able to continue to pay the policy amounts. So, emailed to HDFC @ [protected]@hdfclife.com. But not getting proper response from them to know the process to surrender and get a refund.

                  Not happy at all.
                  Hi
                  My account no is [protected]. Two time bank has deducted an ammount of 177 without any reason.I dont know what kind of facility they are providing. Also they are not provide a clear details of the reason of this deduction.my account is a salary account.
                  With out intimation HDFC bank defected the AMB CHRG INCL GST 177rs two times from my account, need a justification and refund the same value.

                  I associated with this bank for more than 3 year and my account type is salary account.

                  Worst behavior from the HDFC bank... I am feed-up..
                  Sir pls change the my mobile number your mistak my mobile number is [protected]
                  Respected all,
                  Sir/madam,
                  I have paid fees threw my creadit card but in filling of application form some mistake occurred, if any possibility to take payment return, please help me.
                  Thanks & regards,
                  Manish Kumar
                  [protected]
                  Dear sir
                  My
                  name is Jayakeerthi H J
                  I am close the HDFC bank credit card kindly give NOC my credit card number [protected].
                  Kindly send me e-mail & speed Post I am going to USA kindly send me immediately.

                  Thanks & Regards
                  Jayakeerthi H J
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                    B
                    Barat Srikanth
                    from Chennai, Tamil Nadu
                    Oct 22, 2017
                    Resolved
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                    Resolved

                    Address: Chennai, Tamil Nadu, 600033

                    Dear sir,
                    Today i got one in relevant sms on my reg mobile as shown below.in msg i am not dealing with any transaction with suryoday small finance bank ltd with rs 20000.

                    Dear customer mandate reference no: hdfc[protected] issued to suryoday small finance bank ltd limited with value rs. 20000.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.

                    Please look into matter and check if any frauds happen and stop transaction
                    Nov 22, 2017
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 22, 2017
                    HDFC Bank Customer Care's response
                    Dear Customer,
                    Kindly forward the message you received at [protected]@hdfcbank.com, mentioning reference Id TTU[protected] in the subject line. Our team will look into it.
                    -Manoj
                    HDFC Bank Customer assistance
                    What is “3RD PARTY CASH TXN INC GST 071017-MIR172 [protected]”.
                    How can you deduct the money without knowingly.!?
                    No other bank does the same.
                    Is this the way you deal with the customers?
                    How can you bluff them without being told anything about 3rd party cash txn
                    This is second time I’m facing with the issue
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                      K
                      Kanchan Bahidar
                      from Bengaluru, Karnataka
                      Oct 22, 2017
                      Resolved
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                      Resolved

                      Address: Bangalore, Karnataka

                      This is to inform you that there was a dispute on my bill generation and here once again i have provided the details.in the below provided screen shot you can see customer's name, card number last 4 digits as well as the date 23/12/16 where amount 4000 credited once and debited twice. Why this happened? Because there was a transaction failure. So it might be network issue from hdfc bank server side or that merchant's terminal issue. So you can see the mysore saree emporium took 4000 for the item i bought. One time it got failed and the same got debited then credited after end of day settlement which occurs every day.

                      In april month's card statement where the mysore saree emporium merchant name has been included with same amount and same date 23/12/2016. Could you explain me the logic of sending dec month transaction on april month's statement.

                      Now since its the fault from your end, why should i pay the same along with the gst, service charges and late fee which you are imposing every month's credit card bill. I am being tortured to pay the due amount every month by calling me & my parents again and again which i am not gonna do. Now my outstanding bill is showing some 9000+ which is not at all acceptable.

                      And now hdfc is sending me conciliation notice stating to pay 8736.
                      Dec 4, 2017
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 22, 2017
                      HDFC Bank Customer Care's response
                      Dear Customer,
                      Kindly mail us at [protected]@hdfcbank.com from registered email ID along with credit card number, issue details and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.
                      -Manoj
                      HDFC Bank Customer assistance
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                        S
                        sadangi
                        from Payyannur, Kerala
                        Oct 21, 2017
                        Resolved
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                        Resolved

                        Address: 585225

                        10-jun-2017
                        I have purchased a computer from m/s carryzone, vapi gujurat,
                        For which i had opted payment thro credit card '
                        During 1st transition the payment was debited from my credit balance but was denied to merchant & i opted for 2nd time which was carried out successfully.
                        Total debited amount from my credit card was for total rupees 50000/- out of which only the payment made by me was rupees 25000.
                        Immediate i called customer care of hdfc for reversal of amount to my credit balance. They confirmed it will be done only after 90 days.
                        Since last 150 days i am following continuously to bank manager,, customer care. Credit card executives at our district place. But i am not getting any concrete result & only passing the ball game is going on in addition to this i am getting threatening call from bank for making payment for which i have not spent at all & today i have get a mail from advocate of bank that they are sending legal notice.
                        I think i have made a big mistake by going with hdfc bank for opening a account which is only advertising as no1 bank in india with no ethics & care about customer.
                        Please resolve the issue so that i will close my bank account from no1 bank of india.
                        Nov 27, 2017
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 22, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                        -Manoj
                        HDFC Bank Customer Assistance
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                          P
                          Pooja Singh Negi
                          from Delhi, Delhi
                          Oct 21, 2017
                          Resolved
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                          Resolved

                          unnecessary hold amount

                          Address: Gurgaon, Haryana, 122001

                          Dear team,
                          I have a salary account from hdfc bank a/c no [protected] and i have some issue in my account for holding the fund without any reason. I want my amount back. I have seen the closing balance in my account 1413/- and available balance was 109/- only.
                          Kindly clarify and solve it as soon as possible.
                          Thanks
                          Pooja negi
                          Contact no [protected]...
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                          DrAshis
                          from Bhubaneshwar, Odisha
                          Oct 21, 2017
                          Resolved
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                          Resolved

                          I had applied for a regalia credit card from hdfc. Same has been provided to me. But i found that without my consent hdfc has initiated shield insurance against my credit card and that also through emi. I have informed both hdfc along with m/s hdfc ergo insurance to cancel the same. But they have not yet cancelled the same and issued me the insurance statement along with credit card bill to pay the amount. My credit card no is 8945. It is requested to cancel the insurance and return the amount deducted to my credit card immediately. Further a revised statement may be provided to me for payment.
                          Nov 21, 2017
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 21, 2017
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I'll ensure this is taken up promptly. Please share your complete concern, Card No. & registered contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                          -Anay
                          HDFC Bank Customer Assistance
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                            Red111
                            from Bengaluru, Karnataka
                            Oct 21, 2017
                            Resolved
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                            Resolved

                            My credit card was charged with 1623 rupees as finance charges and 885 (Incl. Gst) as late fee for 3 days of delayed payment, for a due amount of 11898 rupees which is so unjustifiable. Hdfc is charging around 21% of total due amount as extra which is really ridiculous.

                            Speaking to customer service is worst experience again, they were not even able to explain how the amount has been charged.

                            I am customer of hdfc since 5 years, never delayed the payments till now. I have never expected this kind of service with hdfc.

                            I want those extra charges should be waived off immediately. I request to consider this complaint and take the necessary action.

                            My registered mobile: [protected] and card ends with 4347.
                            Nov 29, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 21, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I request you to share your card and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                            -Bejoy
                            HDFC Bank Customer Assistance
                            Oct 25, 2017
                            Updated by Red111
                            No response received from HDFC, even after email has been sent to [protected]@hdfcbank.com along with ref ID/card number as mentioned in above comment. Too bad.
                            Verified Support
                            Oct 25, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Please let me know the email Id from where you have marked us an email or complaint/reference number you may have received for us to look into the matter.

                            -Anay
                            HDFC Bank Customer Assistance
                            Oct 25, 2017
                            Updated by Red111
                            Please find the attached Screenshot. I hope this will help.

                            Note: I have added 2 complaint ID's in the subject line - 1. Facebook Complaint ID
                            2. Consumer Complaint ID

                            No response received from HDFC, even after email has been sent to [protected]@hdfcbank.com along with ref ID as mentioned in above comment. Too bad.
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                              S
                              Surabhi Dhar
                              from Mumbai, Maharashtra
                              Oct 21, 2017
                              Resolved
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                              Resolved

                              I requested for a loan on my citi credit card for an amount of (Rs. 164000) and by mistake got it credited into my dormant account [protected].
                              Is there any way i can transfer that amount to my salary account that is with the same bank.
                              Or how does the dormant account work. If i do a transaction will that re-activate my account automatically.
                              Need that money urgently.
                              Nov 26, 2017
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Oct 21, 2017
                              Updated by Surabhi Dhar
                              I got a loan requested from citi bank and got the amount (Rs 164000) transferred by mistake into a dormant account [protected].
                              Need help in getting that amount transferred into my salary account.
                              Or will i be able to do it without visiting branch, or since the amount has already been credited into the account, will the account re-activate again automatically.

                              Please help as i need that amount urgently.
                              Verified Support
                              Oct 23, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,
                              The amount has been successfully credited to your Account and it is currently active. Please confirm the issue faced with accessing the account, for us to check and assist you further.
                              -Manoj
                              HDFC Bank Customer assistance
                              Verified Support
                              Oct 26, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              In this regard, We would like to inform you that your account is active and you can transfer the funds from your account. We value your support and look forward to the continued opportunity of serving you. we assure you best of our services. Please feel free to contact, Branch Manager Mr. Nitin Dangi of Sec 31, Gurgaon branch on his e-mail at nitin.dangi @hdfcbank.com for any further assistance. In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our senior management, Mr. Jasmeet Singh Anand at HDFC Bank Ltd., Vatika Atrium, Sector 53 A Block, Golf Course Road, Gurgaon or E-mail at Jasmeetsingh.[protected]@hdfcbank.com

                              Anay
                              HDFC Bank Customer Assistance
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                                J
                                Jeeva Eswaran
                                from Chennai, Tamil Nadu
                                Oct 21, 2017
                                Resolved
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                                Resolved

                                Address: 636303

                                2006 i am purchase, two wheeler herohonda splinder plus bike. Due on your hdfc bank salem divition mettur dam sub divition due complete on 2008 but till now no due certificate i am not received
                                Two wheeler no tn 30 s 0649
                                Owner name m. Eswaran
                                Contact number [protected]
                                I want noc when i am contact person name and phone number till now i am working coimbatore.

                                Regards
                                M. Eswaran.
                                [protected]
                                Dec 5, 2017
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 21, 2017
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                I request you to share your Loan account no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                -Bejoy
                                HDFC Bank Customer Assistance
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                                  A
                                  Abhijeet1212
                                  from Nagpur, Maharashtra
                                  Oct 21, 2017
                                  Resolved
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                                  Resolved

                                  Address: 412110

                                  I have applied for tpt in hdfc bank more than a month before. But still it is not activated. I have faced a lot of problems in making payments. Prime minister is insisting people for digital india and these third class banks are making people to suffer.
                                  I could not make payment to my clients. Faced a lot of problems due to the bank staff and management.
                                  The account is maintained at hdfc bank uruli kanchan pune.
                                  Account was opened in the month of june and still i cannot make fund transfers.
                                  The staff members keep on saying it will get activated soon, but still the problem remains.
                                  Nov 21, 2017
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 21, 2017
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  I request you to share your complete issue with account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    J
                                    Joseph Abraham Rodrigues
                                    from Bengaluru, Karnataka
                                    Oct 21, 2017
                                    Resolved
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                                    Resolved

                                    Address: Chennai, Tamil Nadu, 600014

                                    I had given a request (On august 28th 2017) to either upgrade my credit card limit to 2l or if its not possible to upgrade, to cancel the card. I received an sms saying "the written request could not be processed, details being sent". But i never received any details. I sent another written request along with my payslip. But till today, neither my card is upgraded nor is the card cancelled.

                                    Please cancel my credit card.

                                    Moneyback credit card: ending with -2748
                                    Name: joseph abraham rodrigues
                                    Nov 23, 2017
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 21, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    I request you to share your complete issue, along with card and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                                    -Bejoy
                                    HDFC Bank Customer Assistance
                                    Nov 23, 2017
                                    Updated by Joseph Abraham Rodrigues
                                    I've forwarded the signed letter along with the destroyed (diagonally cut) credit card to the address which you have mentioned.
                                    I've also received an SMS on Nov 14th 2017 with the below message
                                    " Your credit card has been processed for permanent closure, any loans availed on card will get preclosed with preclosure fee if applicable. HDFC Bank"

                                    Could you check on the status?
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