10-jun-2017
I have purchased a computer from m/s carryzone, vapi gujurat,
For which i had opted payment thro credit card '
During 1st transition the payment was debited from my credit balance but was denied to merchant & i opted for 2nd time which was carried out successfully.
Total debited amount from my credit card was for total rupees 50000/- out of which only the payment made by me was rupees 25000.
Immediate i called customer care of hdfc for reversal of amount to my credit balance. They confirmed it will be done only after 90 days.
Since last 150 days i am following continuously to bank manager,, customer care. Credit card executives at our district place. But i am not getting any concrete result & only passing the ball game is going on in addition to this i am getting threatening call from bank for making payment for which i have not spent at all & today i have get a mail from advocate of bank that they are sending legal notice.
I think i have made a big mistake by going with hdfc bank for opening a account which is only advertising as no1 bank in india with no ethics & care about customer.
Please resolve the issue so that i will close my bank account from no1 bank of india.
Nov 27, 2017
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2017
HDFC Bank Customer Care's response Dear Customer,
I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.
-Manoj
HDFC Bank Customer Assistance