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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026
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S
Shankha Sen
from Kolkata, West Bengal
Sep 20, 2017
Resolved
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Address: Kolkata, West Bengal, 700029

I got a call from[protected]. The person who called introduced himself as mr rajat das. Right now i am in chennai in a customer meeting. He said that he is offering me a special selected offer which is for 1200 customers name which has been referred by mumbai office. He started telling me a plan and i told him that i understood. That was my mistake. He said how can i understand and went on saying i did not understand anything. I told him that he needs training in communication in respect to customer. I asked him to be quiet and disconnect. But he went on stating that he is not talking anymore in behalf of hdfc life. He feels that i do have a lot of time. He is well trained and i can complain anywhere i feel like. He said he will call me again on monday to see whether my conplaint has any inpact. I am. Your customer. I am shocked to see this type of attitude and behaviour from a person representing hdfc life. Please see that the person is taken into task. I must get an apology call. Otherwise i will go for a complaint to the competent authorities. We as cystomers should get the minimum respect. Hope there is someone listening???
Oct 22, 2017
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2017
HDFC Life Customer Care's response
Hi Shankha, please write your concern to us at [protected]@hdfclife.com from your registered Email Id for us to have a look into it. Alternatively, you may also submit the complaint letter duly signed by you to any of your nearby HDFC Life branch for us to have the same actioned further.
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    P
    Paresh M Gaonkar Savant
    from Pune, Maharashtra
    Sep 20, 2017
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    Address: Pune, Maharashtra, 41058
    Website: Personal Loan

    I had a personal loan with hdfc bank. My loan account number is 29696940. The loan is already closed. But by sending several reminders bank not even sent the loan closure letter (Noc). If i called costumer care or email then no response from bank.
    I request here to all people don't ever go for any type of loan from hdfc bank. I have never seen such a waste and fraud service from bank.

    While giving loan bank calling many times. If loan is completed then no response from bank. Such a # service from bank.

    So please please don't go any type of loan from hdfc bank.

    Thanks
    Paresh gaonkar
    [protected]
    HDFC Bank customer support has been notified about the posted complaint.
    Bad Experience: I had the same experience as mentioned above in Paresh M Gaonkar Savant's post.

    I had force close the personal loan and they said you will get the closure letter (NOC) documents in mail or mailing address but it's now one month has been completed but there is no any documents received tried many times calling to customer care but they also responding wired.

    I would also suggest as per my experience that don't go with HDFC personal loan:
    - There is no any option for part payment
    - They have no good process to close the loan
    - you have to go bank and it takes around 3 hrs min.

    Other bank are good as compare to HDFC.
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      G
      Gagan Loyal
      from Pathankot, Punjab
      Sep 20, 2017
      Resolved
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      Address: Mansa, Punjab, 151505

      Hi sir/madam i made a balance certificate from hdfc branch for my immigration purpose but my file has rejected bcs of in certificate balance and acc no is mine but name and add is any another person i got a big lose for this. Now before i go in court i think i complain u abt this. There is my lose of money, time, character, my future. Reply as soon as. How do you play with anybody future you know i am ill after my file rejection i will go to court if you dont do any thing
      Oct 22, 2017
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 21, 2017
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your complete issue, account details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

      -Bejoy
      HDFC Bank Customer Assistance
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        R
        rajsarita80
        from Delhi, Delhi
        Sep 20, 2017
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        Address: Dehradun, Uttarakhand, 248195

        Dear sir
        With regards to inform you my credit card no is xxxxxxxxxxxx5310 and september 2017 finance charges 1783 rs hai but i have paid september amount extra how is possible and deduct the finance charges from my hdfc credit card account. Thanks

        Regards
        Rajendra singh
        Mob no [protected], [protected]
        HDFC Bank customer support has been notified about the posted complaint.
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          D
          D Kumawat
          from Gurgaon, Haryana
          Sep 20, 2017
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          Address: New Delhi, Delhi, 110030
          Website: Hdfc bill desk

          I paid my credit card bill on 01/09/2017 & 02/09/2017 but by mistake i had paid another person bill. I called to customer care and told the same but they refused to hold the credit limit of that person. Credit card no. Which i have paid by mistake is ([protected]). Reference no. Of bill payment of ₹ 23000 is jsbi[protected] and for 10000 payment is jsbi[protected]. My credit card no. Is [protected]

          Regards
          Deepak kumar
          [protected]
          Delhi metro rail corporation limited
          HDFC Bank customer support has been notified about the posted complaint.
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            G
            G. Geetha
            Sep 20, 2017
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            The bank has charged me rs 885 for depository charges for august on demat account which isn't used by me ever. Please refund the money or let me know if anything needs to be done from my side.
            Date of debit : 12sep, 2017
            Narration for the debit : depository charges aug[protected]
            I have attached the email of the statement which i received.
            And if possible close this demat account.
            HDFC Bank customer support has been notified about the posted complaint.
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              M
              Mallareddy537
              from Bengaluru, Karnataka
              Sep 20, 2017
              Resolved
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              Resolved

              Address: Bangalore, Karnataka, 560103

              Hi my name is malla reddy. Today at 12:58pm, i got a message from bank that inr 9, 850.69 dr to a/c xxx towards dc intl atm w/d markup gst 010917. Wherein i did not even go abroad. Seriously its a blunder from hdfc. How can they just deduct such money from customers account. When i called customer care they said that they logged in complaint and it will take 7 working days from complaints department to tell why it was deducted.
              Oct 25, 2017
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 23, 2017
              HDFC Bank Customer Care's response
              Hi,

              I'll do my best to help you. Please write to [protected]@hdfcbank.com with your Account No.or Customer ID, & contact details. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help me track your e-mail.

              Bejoy
              HDFC Bank Customer Assistance
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                D
                deepu487
                from Delhi, Delhi
                Sep 20, 2017
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                Address: Ghaziabad, Uttar Pradesh, 201206

                Dear sir,

                I would like to inform you that i have been apply document for cancellation of my policy no 15737753 as per consultation of your executive name mr. Ravi sharma sitting in your gurgaon office. And still i he sale me new policy sanchay plan and he committed me that he will be help to refund my running policy there was include agent amount that should not be pay becuse he did not give you proper services from date of issue and he processed all formalited form last 2 months and commited that i will get my refund amount till 15 sep 2017 that is 1, 83, 00/ inr

                And now m trying to connect with mr ravi sharma and he is not givening me response his mobile no is - [protected]

                Please look this matter.

                Regards.
                Deepak pal (Adv.)
                [protected]
                Oct 26, 2017
                Complaint marked as Resolved 
                HDFC Life customer support has been notified about the posted complaint.
                Verified Support
                Sep 22, 2017
                HDFC Life Customer Care's response
                Hi, kindly inform the customer to write his concern to us at [protected]@hdfclife.com from their registered Email Id. Alternatively, the complaint letter can also be submitted by the customer to any of his nearby HDFC Life branch. Once the complaint either from the registered Id or via letter is received by us, it will be investigated and accordingly, the response would be shared.
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                  P
                  PavithraR
                  from Bengaluru, Karnataka
                  Sep 20, 2017
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                  Address: Bangalore, Karnataka, 562106

                  Dear hdfc/ one assist,

                  This is regarding to the request for the cancellation & refund the amount of inr 1299/- towards one assist mfee debited on 13/sep/2017. I have reached one assist & hdfc customer care services both multiple times via phone & emails and till now it has not been resolved.

                  How can you people debit my account without my knowledge and moreover without my consent. And, now you people have converted it into 3 months emi option with 1.5% interest p. M + gst without my consent. This shows your unethical practice. How can you activate such things and create a relationship number without contacting me despite no requisition from my end to activate.

                  You do it for yourself and you then intimate us of creation of relationship number and deduct amount from account. It's unnecessary for me to have a one assist relationship, hence kindly resolve the issue and refund the debited amount with emi charges and never repeat it again without my consent.

                  @ hdfc bank,

                  What kind of security level you are providing to your customers. Feeling very unsecure to bank with you people. Completely unethical & unprofessional practices.

                  If you are not resolving this & refund my amount i seriously wish to close my savings + credit card accounts with hdfc and ensure will not have any kind of relationship with hdfc in future too. I will convey the same to all in my network.

                  Hope i will get back my money asap.

                  Name : pavithra r
                  One assist relationship num : 2773052
                  Email id : pavithra. [protected]@gmail.com
                  Phone no. : +91 [protected]
                  HDFC Bank customer support has been notified about the posted complaint.
                  Sep 14, 2017
                  jayajanaki's response
                  awaiting reply
                  Hi, My payzapp no is [protected]. On 14-sep-2017 I transfer Rs5000 from payzapp to bank that transfer failed but amount deducted from my payzapp.FYI I attached screenshot of transaction
                  Hdfc credit card NO.[protected] expired on 07/17 looking for auto renewal
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                    K
                    karnjaini
                    from Siliguri, West Bengal
                    Sep 20, 2017
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                    Address: Gurgaon, Haryana, 122015

                    This is regarding the relationship manager named mr. Shashank ([protected]) and mr. Anil kumar ([protected]).

                    I needed bank statement of my savings account on urgent basis.

                    These two continuously made a fool of me by delaying it.

                    All they were saying was our runner is just leaving, he is just leaving.

                    Full day passed, they did not send.

                    What the hell these relationship managers are meant for?

                    I am with hdfc bank for the past 8 years and not even once mr. Anil (Earlier rm) and now mr. Shashank (New rm) has helped me with anything.

                    All they gave is excuses.
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 23, 2017
                    HDFC Bank Customer Care's response
                    Hi,

                    I'm really sorry to hear that.Please share your Account No. with contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help me track your e-mail.

                    -Bejoy
                    HDFC Bank Customer Assistance
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                      M
                      maheshp25
                      from Chennai, Tamil Nadu
                      Sep 20, 2017
                      Resolved
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                      Resolved

                      Address: Pune, Maharashtra, 411014
                      Website: payzapp.biz.hdfcbank.com/HDFCPayZapp

                      I have done transactions through payzapp bharat qr code for irctc ticket, as train cancelled they refunded money to payzapp account but it was not refunded to wallet of payzapp, even payzapp transaction history shows amount refund but it is not credited to wallet of payzapp. Please help me in this matter.

                      Transaction details:
                      Payment through payzapp bharat qr
                      Booking date :[protected]
                      No of tickets: 2 nos
                      Fare : 415 rs
                      Total transaction : 415 +415 = 830 rs
                      Irctc pnr : [protected]
                      [protected]

                      My details:
                      Payzapp account: in[protected]
                      App version: 3.02.01.10 [3020110]
                      Phone make/model: coolpad cp8298_i00

                      Name: mahesh patil
                      Mobile no: [protected]

                      If any additional information required plz call on same mobile number.

                      I hereby attach transactions history for your reference, it shows amount credited but money was not added to wallet.

                      Regards,
                      Mahesh patil
                      [protected]
                      Oct 31, 2017
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 29, 2017
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We would like to inform you that the IRCTC refund amount of Rs.830/- (415+415) has been credited to your PayZapp account on[protected]. The refunded amount was utilized for further transactions.

                      -Bejoy
                      HDFC Bank Customer Assistance
                      Hi,
                      I made a transaction through BHARAT PAY QR at IRCTC website to book tickets, and due to some reason I cancelled my partial booking for the same refund has been paid by IRCTC but the refund amount is not credited yet.
                      Kindly check and confirm the details of refund amount of 2350 INR.
                      Refund reference no is - 74506211140000008475830
                      My referral mob no is - [protected]
                      Registered email add - [protected]@gmail.com
                      Kindly verify and process my refund as soon as possible
                      Thank you.
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                        S
                        Shaik78678
                        from Bengaluru, Karnataka
                        Sep 20, 2017
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                        Address: Mysore, Karnataka, 570019

                        Hello,

                        I did a transaction from payzapp on 10/09/2017, in which i tried to move money from payzapp account to my bank account, while doing so i entered wrong ifsc code, hence the transaction got failed, but the money was deducted from my account, which has not been refunded yet. On multiple queries, customer care support is not providing any satisfactory answers. It should have been refunded within 5 working days, please check.
                        Amount debited from my credit card(Kotak credit card) hile adding the money.. however not reflecting in Payzapp wallet.. Payzapp registered with [protected] number. Kindly help me refund the amount. transaction done on 14th Sep-2017 for 10000(5k each time)
                        Dear Customer,

                        That sounds concerning.​ For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

                        -Bejoy
                        HDFC Bank Customer Assistance
                        Mrinmoy Das 9991's reply, Nov 8, 2017
                        Why your customer care no. Does not work. I have tried many times and it shows you people are very busy attending other customers.

                        I have complain and send email to [email protected].

                        When I will get reply and my refund. My ticket no. Is 113-791
                        I got the refund yesterday, thanks for the support.
                        I done transaction 5000 rs 3 days back but still not refunded to my card nor payzapp please refund it asap by taking it high priority
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                          V
                          Vigneshdas07
                          from Chennai, Tamil Nadu
                          Sep 20, 2017
                          Resolved
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                          Resolved

                          Address: 638002

                          I have transferred rs.5000 from my personal savings account to my payzapp account but the transaction got failed. But the money was debited from my bank account. I have raised a complaint mail to payzapp immediately but i received only a system generated mail. It is 9 days since this happened i'm yet to receive refund or any proper reply from hdfc..
                          Oct 27, 2017
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 21, 2017
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          That sounds concerning.​ For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

                          -Bejoy
                          HDFC Bank Customer Assistance
                          Verified Support
                          Sep 21, 2017
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          That sounds concerning.​ For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

                          -Bejoy
                          HDFC Bank Customer Assistance
                          Verified Support
                          Sep 26, 2017
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are yet to hear from your end, kindly share your experience using the below given link: http://bit.ly/2aJ9wGW -

                          Anay
                          HDFC Bank Customer Assistance
                          The amount was deducted from my account but not showing in payzapp,
                          kindly resolve this issue ASAP because my 9600 RS got stuck in your this app issue
                          Rs. 826 has been debited from my salary account without any prior intimation. HDFC bank did not tell about this charges while opening Demat account and really they are looting from customer.

                          I want my money back to my account.
                          As I have very bad experience in HDFC kothrud branch 0149 . I want close my saving account & Demat account. Non cooperative nature & not accept the account closing form . Lot's of extra charge is add to account.Very pathetic way to close account & unwanted charge is applied.
                          We have a HDFC swipe machine in our restaurant. The same machine has been stopped due to non availability of GST number. We are continuously following up the same with Mr. Sudhir Kare from HDFC. We are not getting response from him. We are facing a lot of problem due to this.
                          I would request the seniors to please look into the matter and oblige
                          My hdfc credit card got expired. What is the procedure to get a new card?
                          My transaction id is :[protected]VD47hB6. I trnasfered 5000 money from app to bank. but its failed. i didn't get money to myapp and its not transfered to my account. how my money will come to my account. its urgent to me.
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                            J
                            jasbir likhari
                            from Chandigarh, Chandigarh
                            Sep 20, 2017
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                            Address: 160022
                            Website: Customer Care

                            I paid my tata sky bill amounting to rs 2000/- through my credit card on 17 sept 2017 at about 1.37 am. This amount has yet not been credited to my account of tatasky. On speaking to the customer care of tatasky, i was advised to obtain transaction number from my credit card bankers, which is hdfc. I have tried atleast 50 times between 1930h and 2340h today ie., 19 sept 2017. After being put on hold to wait for the executive, there was no response. This was very humiliating and reflects proffessional incompetancy. Kindly take strict disciplinary action against the concerned and intimate my transaction number at the earliest.
                            HDFC Bank customer support has been notified about the posted complaint.
                            My name is Rahul and HDFC is deducting ASD charges without my intimation. Last time they deducted 400 and today they hve deducted 708 /- as ASD charges which I am not aware of.
                            How can they deduct money without my prior intimation?
                            Even I am not aware of what is ASD charges
                            This amount don't credit Beneficiary account
                            Pleas Return my 50000/- amount in my account
                            and inform me.
                            My HDFC Account Number - [protected]

                            Beneficiary Account Number- [protected]
                            Allahabad Bank Haldwani Branch
                            Transaction date 11 September 2017

                            Transaction ID is[protected]vZ77kY1
                            Dear sir/Mam,
                            Before 2 weak your HDFC caller call me and request for credit card, so i take it, my card ENDING xxxx4316. without my permission cut off payment to ONE ASSIST and HDFC ERGO INSURANCE POLICY TO debit by my card .
                            KINDLY CANCEL THESE PAYMENT AND RETURN MY AMOUNT IN MY ACCOUNT.

                            MY NAME-SUNEEL KISHOR
                            MY MOB NO--[protected]
                            Dear sir i want my alto car loan account statement till now either my e mail id or at my residential address.
                            Thank you
                            I raised a DD on 11th September but still they did not reply back any thing still i did not get any Dispatch message but from my account the amount is deducted.
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                              A
                              Anik Saheb Chakraborty
                              from Guwahati, Assam
                              Sep 19, 2017
                              Resolved
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                              Resolved

                              Address: 712232

                              I pay to credit card rupees 2000 but it shows that the a availability is only increased of ruprees 1100.. I don't know why?
                              I check some places online but there shows that the only possible cause is i paid the last statement after the due date. But i know this clearly i paid the due on that very day of the last month. Or if this is the only cause they my bill was above 10000 so late fine will be 750 but extra 150 is debited.
                              Oct 22, 2017
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 21, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Request you to write to [protected]@hdfcbank.com along with your complete issue, card details if available and registered contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail & assist you better.

                              -Bejoy
                              HDFC Bank Customer Assistance
                              From my wallet I transfer 3000 it's failed on Saturday 8.28pm still now it not received to wallet or my account.
                              I am not teciving personal loan in 10sec offer. Because i am want money emergency...
                              Dear Sir
                              Today I received a call from your Chandigarh Credit card department office Phone number is [protected] Mr Tarun on call his behaviour is very rough and no manners to talk with customer very unprofessional behaviour talking like illiterate person very pooja customer services

                              Credit card last four digit is 1043

                              Thanks & Regard
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                                T
                                timelessmonks
                                from Mumbai, Maharashtra
                                Sep 19, 2017
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                                Address: 411046
                                Website: www.hdfcpayzapp.in

                                My transaction for rs.10, 000/- but the amount was debited from my bank account. As per their timelines and policy i waited for 5 business days and contacted my bank for a charge back. The bank asked me for a reference number.

                                For that i have been endlessly calling payzapp on their tollfree number and have dropped them 10+ emails.

                                Their toll free number is busy 24/7 and the e-mail i sent haven't been replied to.

                                Am worried as the amount is high and am late on rent due to this stupid customer service from them.

                                I want my money back right away. I've already provided a feedback on their web-site link as well but they're so thick skinned that they don't even care to respond.

                                Please fix this asap before i escalate further.
                                HDFC Bank customer support has been notified about the posted complaint.
                                The employee who is named Aniruddh Gangola in Hard[censored] Bank 2nd Branch Rudrapur does not talk to me rightly and I have not corrected my problem and the bank has stopped it from my 50000 / - Amount[protected] and he It is not returning it to my account. I do not call a call when I call.
                                Please help
                                I tried adding money to payzapp wallet and I got a confirmation also that my amount has been deducted and loaded to wallet but my wallet is showing no balance. I tried reaching out customer care many times but they didn't responded. This is very poor and ridiculous behaviours of your. I need my issue resolve at earliest.
                                My account has been debited with approx 855 r in regards of depository charges, i don't understand why this has been deducted. Please return my amount.
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                                  R
                                  rajasangi09
                                  from Coimbatore, Tamil Nadu
                                  Sep 19, 2017
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                                  Address: 560040

                                  Sir,
                                  I raju asangi did two transaction through bhim app on 7th of jan.2017.in one transaction i pad vodafone bill of rs.487.07/- & airtel dth recharge of rs.250.00/-. And one more transaction on 7th oapril 2017 towards vodafone bill of rs.370.76/-
                                  These transaction are not updated with in the time bond, i paid the above second time through online payment these transaction are credited to the company account.
                                  The transaction done through bhim later credited to the personal upi account namely, jatinkumarramanlal (Rs.487.07/-), gajendrakumar (Rs.250/-) and sanjayakumar dhar (Rs.370.76/-)
                                  I started raising the complaint on the same day that is on 7th of jan.2017 & 7th april 2017 through bhim app only. I started writing to hdfc support customer care, grievance. Redressal, recently from 1st sep.2017 toprincipal nodal officer, ombudsman. I received mere than 25 complaint nos. From the above said customer care.
                                  When i call to the respective customer care, they will give the numbers.
                                  But they never paid my extra payment done. So please do the needful to get my money back.

                                  Raju asangi
                                  [protected]
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    S
                                    Sudharsan S
                                    from Bengaluru, Karnataka
                                    Sep 19, 2017
                                    Resolved
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                                    Resolved

                                    Address: Chennai, Tamil Nadu, 600089

                                    I applied for moneyback credit card but i wrongly got diners club international (Rewardz) credit card. I want to know the reason.

                                    I posted the query regarding this issue. They explained me i am applied the credit online but i am not sure and something happened in backend.

                                    Now they deduct 1500 amount in the credit card and they advice to pay the amount in smart emi 3 months. For your information i am not apply the smartemi. Why these things are happening now days. I want free life time credit card other wise close the card and just leave me.

                                    If the credit card is not closed within 1 week. I am sure i will close my hdfc account.

                                    I have applied the money back credit card two weeks back reference is no [protected]s1. I tracked the credit card status its came to know it is in disapproved status. I don't know why it is rejected.

                                    I am not responsible for this issue. And i am sure and i didn't pay any single amount to cancel or replace this card. Its totally disappoint me a lot.

                                    Given diner club rewardz credit card details:

                                    Name : sudharsan s
                                    Credit card no :[protected]

                                    I posted the query in the hdfc credit card online (www.hdfcbank.com/query)and got the reference number [protected] for future tracking.
                                    Oct 5, 2017
                                    Complaint marked as Resolved 
                                    Thanks for the response. My query is resolved Thanks team.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 21, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We have reviewed your comments expressed and confirm having responded to your email id today(September 21, 2017). The reference number for this interaction is [protected].

                                    -Bejoy
                                    HDFC Bank Customer Assistance
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                                      K
                                      KASHEM SK
                                      from Patna, Bihar
                                      Sep 19, 2017
                                      Resolved
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                                      Resolved

                                      Address: Murshidabad, West Bengal, 742229

                                      I suffer to much problem regarding banking process. I have a account in hdfc bank. My account no is [protected]. I did not get atm otp number yet although i received my atm card on 14/09/2017. I face so many probleam like cash witdrwal. My home town is farakka but i live in jangipur for official purpose. I can not affored anythiing that we used daily.
                                      So, i requested you to please look in to this matter as soon as possible.


                                      Regards
                                      Kashem sk
                                      Mobile no-[protected]
                                      Oct 22, 2017
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 21, 2017
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Instant PIN change process for Debit Card is as below :
                                      Login in Netbanking and Click on Cards tab
                                      Go to Debit Card => Request section
                                      Click on Instant Pin Generation option
                                      From the Card No drop down select your card number
                                      Now enter new pin
                                      System will prompt for OTP validation, enter the OTP received
                                      On successful validation of OTP, success message will appear on the screen and with this Debit Card pin will be reset immediately
                                      Alternatively, you can apply for regeneration of your ATM / Debit PIN in following ways:

                                      1. Through NetBanking
                                      Login into NetBanking
                                      Click on cards
                                      Click on Request option under Debit Card status on the left hand side
                                      Click on Pin Regeneration
                                      Select the card number and click on continue.
                                      If you are eligible for Green pin, system will ask to verify the mobile number and if the number is correct, then One Time Password( Green PIN OTP ) is sent to the registered number instantly which you can use in HDFC Bank ATM to set a PIN of your choice.

                                      If not eligible for Green PIN, Physical PIN will be dispatched to your mailing address.

                                      Select the Reason, Check the mailing address, Confirm the address and click on the Terms and conditions and click on confirm Physical PIN will be dispatched to your mailing address.

                                      2. Through SMS

                                      You can generate Debit Card Green PIN through SMS banking by following below steps :

                                      Step 1 : Send SMS to 5676712 from your bank registered mobile number. ( SMS format : Type REPINLast four digit of Debit Card e.g REPIN XXXX )

                                      Step 2 : You will receive Green PIN ( 6 digit OTP ) on your mobile

                                      Step 3 : Visit any of nearest HDFC Bank ATM to set 4-digit PIN.

                                      You need to be registered for SMS banking to avail this facility. Incase you are not registered for SMS banking facility, send SMS to 5676712 (SMS format : 'REGISTER or Visit nearest ATM/Branch or login to Netbanking).

                                      Note : Kisan Savings Accounts and BSBDA small accounts are not eligible for Green PIN OTP.

                                      3. Through Branch

                                      Please submit the form at any of our branches - On receipt of the form & successful verification, we will process a new ATM PIN and send it to your mailing address. You may verify your address by logging into Netbanking through "My Contact Details".

                                      Please refer the below link for the Duplicate PIN Request Form .

                                      http://www.hdfcbank.com/assets/pdf/Duplicate_Pin_Request_pad.pdf

                                      Kindly visit the following URL to access information on our Branches.

                                      http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch?ifn=no&facility=all-facilities&id=gxissh3j

                                      4. Through phone banking

                                      Submit a request at PhoneBanking, post validation with your Telephone Identification Number (TIN).

                                      Kindly visit the following URL to access information on our PhoneBanking numbers:

                                      http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no

                                      Charge of Rs.50 + taxes towards PIN reissuance would be levied, as applicable.

                                      -Bejoy
                                      HDFC Bank Customer Assistance
                                      Please my atm repin resolve not otp receive
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                                        S
                                        Saranraj.d
                                        from Chennai, Tamil Nadu
                                        Sep 19, 2017
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                                        Address: 600017

                                        I am a hdfc bank credit card holder.

                                        The bank has auto debited rs. 1299/- from my credit card number ending with 4841 without my concern on date:18/09/2017.

                                        I am not interested about this service and don't want this membership any more.

                                        So cancel the membership and refund this debited amount of rs.1299/-

                                        Oneassist relationship number : 2790855
                                        Name :- d saranraj
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Sep 26, 2017
                                        Updated by Saranraj.d
                                        As discuss telecal

                                        pls refund the full amt and cancel the one assist card, pls do the needful
                                        Dear Customer

                                        Greetings from OneAssist...!

                                        We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2368712 & the refund will get processed in 7 working days.

                                        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                        Regards

                                        Sagar

                                        (Team OneAssist)
                                        As discuss telecall
                                        Pls refund the full amt and cancel the oneassist card .pls do the needful
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