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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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HDFC Bank reviews & complaints page 1142

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K
Krishan kant sharma 1947
from Indore, Madhya Pradesh
Sep 19, 2017
Resolved
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Address: 110008

I am a customer of hdfc patel nagar branch (New delhi) i am trying to get a new password for my atm. As i am not suffering from brain stroke, i had sent my wife (She has the second name in my account) and i have also sent the authority letter but still they have not issued the pin no. When they want to open a new account, they will come running.

My email id is aartisharma. [protected]@gmail.com
Oct 21, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your complete issue, card number and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance
Sep 20, 2017
Updated by Krishan kant sharma 1947
Ok...sure. wil share all the details
Sep 25, 2017
Updated by Krishan kant sharma 1947
I am using a Airtel no in my utter pardesh district, facing a lot of issue in the network. Had also complaint about the same but no response is been received. Want Airtel to be more professional and pls havr a different IVR for network issues; as it is becoming common nowdays with the company.
Sep 30, 2017
Updated by Krishan kant sharma 1947
Dear Mr Bejoy,

According to your mail, I have mailed all my details since 10 days but still waiting for the support from the bank.

Regards
K k sharma
Oct 09, 2017
Updated by Krishan kant sharma 1947
My issue is still not solved, this shows the seriousness of the company. I would request the forum to mark it has a pending complaint.
Oct 13, 2017
Updated by Krishan kant sharma 1947
Dear Customer,

I request you to share your complete issue, card number and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

I have received this email and have send all the details but no action as been taken from the bank. Pls
Oct 17, 2017
Updated by Krishan kant sharma 1947
Mr Bejoy,

I have alread mailed my details and still waiting for the response.
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    S
    sairamm
    from Hyderabad, Telangana
    Sep 19, 2017
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    Address: Hyderabad, Andhra Pradesh, 500072
    Website: hdfc payzaap

    As i request transfer from payzaap to my bank account. By mistake i have entered my bank customer id instead of account number on 14th sep, 2017 at 10:17am. The amount was debited from my payzaap account ([protected]) but the amount not credited to my account or not returned to my payzaap account. So, please resolve my problem immediately it was emergency to me.

    Mobile no:[protected]
    Email id:[protected]@gmail.com
    HDFC Bank customer support has been notified about the posted complaint.
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      N
      Naren v
      from Ajra, Maharashtra
      Sep 19, 2017
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      Address: 410206

      I transfer rs. 500 on september 12, 2017 from hdfc bank to payzapp wallet. Amount is deducted from my hdfc bank account but it is not credited in payzapp account. I tried to contact customer care number but it always busy no any response is getting by email also. After completion of 7 day no any kind of help is getting from payzapp. For the same i contact to hdfc customer care executive they said no issue from the hdfc bank.
      HDFC Bank customer support has been notified about the posted complaint.

      HDFC Bank — regarding extra finance charges

      Dear sir
      With regards to inform you my credit card no is [protected] and September 2017 finance charges 1783 rs hai but I paid September will extra how is possible and deduct the finance charges from my Hdfc credit card account. Thanks

      Regards
      Rajendra singh
      Mob no [protected], [protected]
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        R
        Rushabh jain
        from Dhamtari, Chhattisgarh
        Sep 19, 2017
        Resolved
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        Resolved

        Address: 360001

        Hdfc credit card no. [protected] and [protected]

        The charges of rs. 1754.73 debited on 04.09.2017 pertaining to pp lounge fees 31052017 bom are wrongly debited and included in the statement. We have not used airport lounge on that day. Pl. Arrange to reverse the charges under advise to us. We have requested to toll free numbers so many times but the charges are yet not reversed. Pl. Look into the matter.

        Rushabh jain and kosha jain
        Oct 22, 2017
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Sep 19, 2017
        Updated by Rushabh jain
        The complaint is yet to resolved.
        Verified Support
        Sep 19, 2017
        HDFC Bank Customer Care's response
        Hi Rushabh,

        We wish to inform that All Domestic Lounge visits using priority pass will be charged at US $27 + GST as applicable w.e.f. 25th May 2017. Charges will be billed to your Credit Card statement within 90 days of Lounge visit. Any lounge visits out of priority pass network will be chargeable as per the discretion of the respective lounges. We observe that Rs 1, 754.73 has been leived on your card account for visiting the lounge at Mumbai Airport on 31/05/2017. Please use the below link to know the features of the credit card.
        https://www.hdfcbank.com/personal/credit_card/regalia-card?id=gts8miq2&path=regalia-card.

        -Abigail
        HDFC Bank Customer Assistant
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          V
          Vyanky Mishra
          from Chennai, Tamil Nadu
          Sep 19, 2017
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          Address: Mumbai City, Maharashtra, 400059
          Website: [email protected]

          Name :- vyankatesh mishra,

          Date :[protected]

          Agency phone no :- [protected]

          Loan 4 best team are literally abusing on call and that team handle by gurav kadge hdfc credit manger.

          I require personal loan, due to some address issue my file was rejected by mr gaurav kadge, i m follow up from last 2 week with loan 4 best team.

          My requirement is bt+ 3lacs fresh amt,

          But these just guys are blindly working, they don't know even what is the customers require.

          I m with hdfc from last 8 yrs.

          If hdfc reffering these types of agencies, then not good for hdfc.
          HDFC Bank customer support has been notified about the posted complaint.
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            G
            from Puducherry, Puducherry
            Sep 19, 2017
            Resolved
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            Resolved

            I have a made fund transfer of rs 5000 from payzapp app to my saving account on[protected] the transaction get failed and money didn't credited to my payzapp wallet. I have called on customer support no. [protected] and ask for clarification of refund they could not give a proper information, many a times the is in waiting, and when connected to executive they don't cooperate with me. (To. Sb a/c no.[protected], r. Saravanan, sbi bank ifsc code. Sbin0077064)
            Transferred on. Sun, sep 17, 17 10:09am
            Your txn id:[protected]mm94ix1

            Muthu murugan. G
            [protected]
            Oct 22, 2017
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 21, 2017
            HDFC Bank Customer Care's response
            Dear Customer,

            Apologies for the inconvenience caused. We would like to inform that the IMPS to Account transaction of Rs.5000/- initiated on date 17/09/2017 is successful from our end. Please find below the details for assistance & request you to get in touch with the respective bank

            Bank Transaction ID:[protected]
            Beneficiary Account number:[protected]
            IFSC Code:SBIN0011064
            BENF Bank Acc Name:R SARAVANAN

            Bejoy,
            HDFC Bank Customer Assistance
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              K
              Kishan Kumar Prajapati
              from Barddhaman, West Bengal
              Sep 19, 2017
              Resolved
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              Sir i have given my mandatory document for opening my salary account in your infosis branch bhubaneswar on friday but they are not taking any action on this i have to submit my relative document in my company as soon as my possible and today is fourth working day and they r not opening my account so i reqiest you to please look into this matter as soon as possible i have called them several times but they are just ignoring me i dont know why??? So please help.
              Oct 20, 2017
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 19, 2017
              HDFC Bank Customer Care's response
              Dear Customer,

              Request you to write to [protected]@hdfcbank.com along with your complete issue and contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail & assist you better.

              -Bejoy
              HDFC Bank Customer Assistance
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                N
                Nagesh Singh Thakur
                from Chennai, Tamil Nadu
                Sep 19, 2017
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                Address: Chennai, Tamil Nadu, 600094

                Hello i m nagesh singh one of tht guy he calls me he told he is my personal bankar and your r. D % has increased before u was getting 6.5 %and now it's 13 % i was happy and then i m ready to go with his instructions he told me u have to take all your money back in your account and after tht again u have to invest i followed all his instructions he told me 15000 minimum u can start i transferred my 15000 rs in your hdfc life account but finally when everything was done then they told me every year u have to pay 15 k every year
                HDFC Life customer support has been notified about the posted complaint.
                Sep 19, 2017
                Updated by Nagesh Singh Thakur
                I what my money back
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                  G
                  G Immanuel
                  from Bengaluru, Karnataka
                  Sep 18, 2017
                  Resolved
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                  Resolved

                  Address: 516269

                  I am gentem. Immanuel having current account [protected] in your bank.

                  I have requested you to close my hdfc current account but your management has not taken any action on that.

                  On top of that, i was charged an amount of 7300 rupees.

                  I am not willing to pay the amount if 7300 rupees because it is the mistake of your team.

                  So, kindly requesting you to close my current account without any charges.
                  Oct 20, 2017
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 19, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Please email us at [protected]@hdfcbank.com and share us the name and address of the branch where you have submitted your request for account closure and the scan of the acknowledgement copy (if available). Please note that your account is currently dormant. To close the account, you need to first activate the account and then submit request for closure of your account. You are requested to visit our nearest branch for any further clarification or assistance.

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    S
                    Soniya Johny
                    from Mumbai, Maharashtra
                    Sep 18, 2017
                    Resolved
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                    Resolved

                    I have personal loan[protected] amount rs. 1, 50, 000/- loan amount was got credited in my hdfc bank loan account in the month of sep 29th 2015 as top up rs 1, 47, 782/-. From nov onwards i am paying emi of rs.3568/- on regular basis.

                    But, till date i have not received any loan statement, sanction letter of loan from the bank. Now, i require the sanction letter as well as personal loan schedule statement at the earliest for some specific purpose.

                    My personal loan account no. Is 35349030. The tenure of loan is 5 years.

                    Please help and kindly forward the loan sanction letter as well as personal loan schedule statement through e-mail..

                    Regards

                    Soniya johny
                    Mail id : [protected]@gmail.com
                    Phone : [protected]
                    Oct 20, 2017
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 19, 2017
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We are working on your concerns vide ref no:[protected] and will get back to you in 3 working days.

                    -Bejoy
                    HDFC Bank Customer Assistance
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                      N
                      NishaPattem1987
                      from Mumbai, Maharashtra
                      Sep 18, 2017
                      Resolved
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                      Resolved

                      Hello team,

                      This is to inform you that from last month, around 3 people who states themselves as hdfc employees made a visit at our residential address for verification of some fake product loan from some store at worli. We are very clear that we haven't taken any loan from hdfc bank. On top of it, they are taking name of my father in law who has expired four years ago. Whenever those hdfc officials visits my place, they don't have any proof to justify their claim for verification. Three different people visited us and they are asking for our documents like adhar or pan card. My question is that when we have not taken any loan how can you ask us our private information. If you guys really want to do verification, brings all the documents which you have collected while providing loan and then match with our original id.

                      We are very much irritated as these people visit us when only my mother in law who is an patient is present at home. If again and again you guys makes unnecessary visit, we have no option but to raise an fir against this. Also i will take this matter to consumer court as this is pure harassment as just because you guys have done some goo[censored]p while giving loan, why we should suffer.

                      Kindly look into the matter and revert back asap. Never expected such big mistakes from big organisations like hdfc.

                      Note:i do have information about official visited at our place. If you need any clarification of above matter please contact :[protected]

                      Regards
                      Nisha pattem
                      Oct 21, 2017
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 19, 2017
                      HDFC Bank Customer Care's response
                      Dear Customer

                      Kindly write to us at [protected]@hdfcbank.com and share us the name and contact number of the Bank officials who have visited your place. Also, kindly reconfirm us your mobile number and city and state of residence.

                      -Bejoy
                      HDFC Bank Customer Assistance
                      Again we got a call from person stating as HDFC official claiming that they we have taken loan and asking for our documents. This is too much. You guys not even courteous enough to investigate the matter and close this matter. This is pure harassment. I am going raise an FIR against all these officials . Also I will lodge a complaint in consumer court against you guys for such big blunder you guys are doing. I will ensure this matter get escalate to higher end and will also claim compensation from you as now this is getting unbearable!!!
                      How dare you marked my complaint as Resolved!!! Such a pathetic customer service!!! Yesterday also one
                      a person (Mr Shahid Khan, Employee id -S59964, Mobile no - [protected] )who claims to be from HDFC loan verification dept met us and presented us some fake documents which are as follows:-

                      Loan no :[protected] & [protected]

                      Pan card- Sign is edited and wrong not matching with original id
                      Employment details- Completely wrong not matching
                      Bank details- Completely wrong not matching
                      Electricity bill- Reliance electricity bill which is not applicable to residents residing in Navi Mumbai.
                      Contact no- Wrong no, which he didnt provide us

                      We asked for the xerox copies of these above documents to raise FIR in police station but he denied. We also with his manager (Mr Mudassar I Shaikh), Sales Manager, Consumer Durable & Life stsyle Products), J.B Nagar, Andheri (E) Branch- (Visit card attached in mail)

                      I want you guys to take action against these fraudelent people as they are using our name and address for claim product loan and not providing us details of the same. We are however taking this matter to consumer court and also raising FIR.

                      Kindly help in resolving above fraud case and close thsi matter as soon as possible to avoid legal battle
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                        B
                        bedbagish
                        from Delhi, Delhi
                        Sep 18, 2017
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                        Address: Jaipur, Rajasthan, 302028

                        Dear sir,
                        With you reference that, there are no notifications form your side to me payment by card swaipe time. So i don't know that's limit is crossing, this time my card perfectly swaipe. But your office charges fine to me crossing the over limit. So, irequest you to reverse my over limit charges. I except for your positive response.
                        Thanking you
                        Biswanath
                        [protected]

                        Dear sir,
                        With you reference that, my self biswanath bedbagish, my registered mobile no [protected] and my credit card number is ([protected]). There are no notifications form your side to me payment by card swaipe time. So i don't know that's limit is crossing, this time my card perfectly swaipe. But your office charges fine to me crossing the over limit. So, irequest you to reverse my over limit charges. I except for your positive response.
                        Thanking you
                        Biswanath
                        [protected]

                        Show quoted text
                        HDFC Bank customer support has been notified about the posted complaint.
                        Sep 18, 2017
                        Updated by bedbagish
                        Dear sir,
                        With you reference that, your side charge to me used over limit charges. But i don't know card is limit crossing swipe time. Any limit crossing message is not to me my card time, card swipe perfectly but don't any message card swipe time. After this day your office is charges to me over limit crossing. So i request to you to please reverse my over limit charges. I will promise second time don't any mistakes.
                        Thanking you
                        Biswanath
                        [protected]
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                          V
                          Vijay Kumar Wahal
                          from Noida, Uttar Pradesh
                          Sep 18, 2017
                          Resolved
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                          Resolved

                          As per above cited information that we have not received any type of bill detail / expenditure information in any form either through e mail or hard copy. For payment the bill detail is must.

                          Kindly provide the detail of bill as requested above without any delay, the bill payment due date is 27th sept. 2017. We have to pay before three days so kindly provide the bill detail by 20th sept. 2017.

                          If the detail have already been send please send it again as we have not got it.

                          Prompt action is solicited.

                          Sudha wahal
                          Card no. 5459 xxx xxx 8747
                          Oct 20, 2017
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 19, 2017
                          HDFC Bank Customer Care's response
                          Hi Vijay,

                          We note that you have sought clarification with regard to your Credit Card account statement. In this regard, we request you to provide the last four digit of your Credit Card, registered mobile number and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

                          -Abigail
                          HDFC Bank Customer Assistant
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                            A
                            anil369
                            from Mohali, Punjab
                            Sep 18, 2017
                            Resolved
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                            Resolved

                            Address: 143001

                            Dear sir,
                            In my 15/09/2017 bill for the credit card i am debited withrs.4143.00 being the debit because of the usage of priority pass on 01/06/2017.
                            On contacting your customer care i was informed that if we use priority pass in india we will be levied with the charge of 1755.00 per person.
                            It was not at all informed by any one, rather your executive in amritsar mr. Naveet whose mobile no is [protected] had informed me at the time of giving this card that 6 (Six) accesses to the lounge is allowed with in one year.
                            Also at the time of the use i was not at all asked by the executive at igi that i will be cheated after three months by the credit card company hdfc.
                            You have to reverse these charges and get the same done as early as possible or i am left with no other option of seeking the legal help and all the expenses will be borne by the credit card company.
                            Oct 20, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 19, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Request you to write to [protected]@hdfcbank.com along with your complete issue, card details and registered contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail & assist you better.

                            -Bejoy
                            HDFC Bank Customer Assistance
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                              S
                              Srinivasa Rao Battula
                              from Thiruvarur, Tamil Nadu
                              Sep 18, 2017
                              Resolved
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                              Resolved

                              Address: 613005

                              My phone number - [protected] i have done a 5000/- transaction on 16th sep 2017 to my saving union bank account, money got detected from my payzapp wallet but the amount was not credited to bank account and still not refunded, the customer care is worst they are not responding properly, what kind of services are you providing and plz refund my amount back.
                              Oct 22, 2017
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 21, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We would like to inform you that the IMPS account transfer for Rs.5000/- initiated, on 16th September 2017 has failed due to technical error from the bank's end and the same will be refunded to the your PayZapp wallet within 5 working days.

                              Bejoy,
                              HDFC Bank Customer Assistance
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                                S
                                suraj76a
                                from Mumbai, Maharashtra
                                Sep 18, 2017
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                                Hi guys!

                                M suraj and residing in mumbai.

                                The hdfc finance persons asked me to take a policy of rs.1.0 lakh for a loan of rs.20 lakh on 0% interest. I purchased the policy in january 2016. Hdfc finance told me that the amount is returnable.

                                Again they told me to take policies of rs. 3.0 lakh as a tax amount against rs. 20 lakh i. E. 15% service tax against loan amount of rs.20 lakh.

                                This tax amount increased from 15% to 18% after implementation of gst. So in month of aug hdfc finance took another 3% from me in from of additional policies.

                                So in total i paid almost 4.6 lakh to take a loan of rs.20 lakh.

                                Now no reply from hdfc finance, delhi.

                                Guys involved from hdfc finance are...

                                1. Mr. Lalit mehta (+91 [protected] /[protected] / +91 [protected])

                                2. Mrs. Sakshi agarawal (+91 [protected] / + 91 [protected] / + 91 [protected] /[protected]

                                3. Neha sharma - +91 [protected] / +91 [protected])

                                4. Mr. Verma (+91 [protected])

                                5. Mr. Vijay / physical verification team - (+91 [protected])

                                All are from hdfc finance, delhi.

                                I would like to request hfdc finance to look into and resolve the issue.
                                Sep 18, 2017
                                Updated by suraj76a
                                Add some more points in the complaint...
                                1. HDFC finance told that the amount invested in INSURANCE POLICIES (in my case it is Rs. 4.60 LAKH) would be refunded after disbursing loan amount.

                                2. FILE NUMBER awarded to me by HDFC FINANCE is HDFC SF 2802F

                                3. HDFC Finance instructed to buy policies from HDFC LIFE, FUTURE GENERELLI and BHARATI AXA.
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                                  S
                                  satyendra kumar yadav yadav
                                  from Delhi, Delhi
                                  Sep 18, 2017
                                  Resolved
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                                  Resolved

                                  Dear sir
                                  Complain about charge deduction in my new credit card as one assist charge of 1299 without my knowledge

                                  Credit my cut charge as soon as possible other wise i will close all my family & company member account in your bank and also spread humour about your bank that make looss to your bank & employees.

                                  Because your bad policy one day will teach you...

                                  Satyendra kumar yadav
                                  [protected]
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  Greetings from OneAssist...!

                                  We deeply regret for the inconvenience caused to you.

                                  As per your request, plan has been cancelled vide Service Request number 2363772 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                                  Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                  Regards,

                                  Brijesh

                                  Team OneAssist.
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                                    A
                                    ayesha27
                                    from Bengaluru, Karnataka
                                    Sep 18, 2017
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                                    Address: Mumbai City, Maharashtra, 400071

                                    This is regarding my card no [protected]. I had closed my card after making the entire amount due on the card. Inspite of that i got a msg on teh 18th of july'17 that i owed some money to the bank which was reversed due to a mistake from your end. Ref # [protected]. The amount was reversed on teh 25th of july. Again today the 18th of sept'17 i received a msg saying i owed 1221 to the bank. I am really unhappy with the service provided and want this issue solved once and for all. Or i will be forced to take legal help on this matter.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Sep 18, 2017
                                    Updated by ayesha27
                                    HDFC Bank — credit card

                                    1 Review
                                    Ay ayesha27 on Sep 18, 2017 Mark as Resolved

                                    This is regarding my card no [protected]. I had closed my card after making the entire amount due on the card. Inspite of that i got a msg on teh 18th of July'17 that i owed some money to the bank which was reversed due to a mistake from your end. Ref # [protected]. The amount was reversed on teh 25th of July. Again today the 18th of Sept'17 i received a msg saying i owed 1221 to the bank. I am really unhappy with the service provided and want this issue solved once and for all. Or i will be forced to take legal help on this matter.
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                                      s kumar shiva
                                      from Chennai, Tamil Nadu
                                      Sep 18, 2017
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                                      Address: Hyderabad, Andhra Pradesh
                                      Website: PayZAPP

                                      Hi team,

                                      Almost writing to [protected]@payzapp.in. From my app for the transaction id[protected]yn98gy6, but no response received.

                                      As the amount transferred to the transport company has not been credited to them but my payzapp account has been debited by 5000.00 (Five thousand rupees)

                                      Amount loaded to payzapp wallet from my credit card, the amount 5000 has been claimed by payzapp merchant for which the transaction number is – [protected] given by my credit card company.

                                      So either transfer the money to the said account or credit back my payzapp wallet.

                                      Note : the email id [protected]@payzapp.in. And the customer numbers provided are not working how can a customer be confident/believe in using such wallets where customer service is very worst
                                      Kindly refund my money which is failed to transfer to bank
                                      txn id[protected]eL42xU5
                                      My registered number with payzapp is [protected]. I did a transaction with payzapp on the given date and it was a failed transaction.But the refund hasnt yet reflected in my payzapp account .They are not responding via mail and the helpline is never getting connected.
                                      Transaction id : 9OUVMY
                                      date : 9/08/17
                                      Booked a ticket on bookmyshow through Payzapp but didn't receive the 50% cashback and also there is no transaction history.
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                                        Pradeep Vaidya
                                        from Chennai, Tamil Nadu
                                        Sep 18, 2017
                                        Resolved
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                                        Address: Ahmedabad, Gujarat, 079
                                        Website: [email protected]

                                        In my cr. Card statementdt.16/07/2017 i had outstanding of rs10000/=, i was out of india for 4 months, i returned on 6 sept.2017 to india from canada. My son had already paid rs.10000/= in aug.2017, but in staement of aug 16, you charged interest & penalty of rs. 950=85, though he paid little late, but you must consider my past records. Since i am holding your card i never missed to pay, and i had paid full amount everytime, i did not opt to pay instalments. Kindly waive my charges otherwise i am not interested in your card facility.
                                        Pradeep p. Vaidya
                                        Oct 20, 2017
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 19, 2017
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We wish to clarify that, payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. We have reviewed your request and confirm having reversed the bank charges of Rs.930.87 billed to your card account in the month of August and September 2017 statement. This credit will reflect in your October 2017 statement.

                                        -Bejoy
                                        HDFC Bank Customer Assistance
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