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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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K
Karishma Bhatt
from Delhi, Delhi
Sep 21, 2017
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Address: Ghaziabad, Uttar Pradesh, 201012

Hello team hdfc (Credit card division)

Without my consent, hdfc deducted money some of rs 1299 for plan activation 'one assist service' for my new hdfc credit card. (3506)

I didn't get any call to activate this one assist membership, still automatically debited my hdfc credit card.

This is completely unethical, on what basis we should believe in hdfc, if they are deducting money without consent.

Please do needful to refund the charge, or else cancel my card without any delay

Karishma
[protected], [protected]
HDFC Bank customer support has been notified about the posted complaint.
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    R
    rahul kumar gaur
    from Chandigarh, Chandigarh
    Sep 21, 2017
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    Address: Chandigarh, Chandigarh
    Website: consumer complaints

    I am connecting with hdfc bank from a long time, i had withdrawn some amount through credit card but nobody helping for making payment. Please i want to make payment in emi. If they cannot arrange emi option for me so i cannot make more payment. I am paying amount since 1 year and six months. Kindly do full and final for me. They are eating my money and they are trying to stalk me over the phone.
    HDFC Bank customer support has been notified about the posted complaint.
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      P
      Priy0510
      from Bengaluru, Karnataka
      Sep 20, 2017
      Resolved
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      Resolved

      Hi,

      My name is priyanka shrivastava, i joined a company in the year 2015, and that company opened my salary account in hdfc bank but didn't gave any basic terms and conditions of salary account. I left that job after few month because of relocation. And without any prior notice my account was converted to saving account. And non maintenance charge 600 are deduted from my account. My account is now showing 9380 negative balence. I want to close this account

      Can you please suggest me any way that what should i do. Can it be waived or i will have to pay all these amount..

      My account no is: [protected]
      Email - [protected]@gmail.com
      Oct 26, 2017
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 25, 2017
      HDFC Bank Customer Care's response
      Dear Customer,

      We have taken up the matter with concerned branch and will respond to you on your registered email id vide ref id[protected] in 5 working days.

      -Bejoy
      HDFC Bank Customer Assistance
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        L
        lallan001
        from Lucknow, Uttar Pradesh
        Sep 20, 2017
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        Address: Lucknow, Uttar Pradesh, 226021

        Dear sir,
        I have a salary account in hdfc bank, this account is opened by company end where i was working (C. P. Milk food pvt. Ltd. Lucknow). Hdfc bank open my account with zero balance, i left the job now i m not using my account since 1.5 years approx. Hdfc bank converted my account type without prior information. Now apply penalty for minimum balance. I was going so many time to near my hdfc bank (Sahara state road, jankipuram) for closing my account but no one response me. Then i was going main branch of hdfc (Near harajaratganj) to talk about my account but bank manger said to me you have linked your adar card & pan card with your account then we closed your account, when i have submitted the document according to manager then he say to me, you paid the penalty then we proceed your request.
        Now hdfc is applied penalty every month for minimum balance and inform to me.
        Sir, i m lower middle class person how to pay this money. (Penalty money approx 10600 rupee)
        Please help me to close my account.

        Thanks & regards
        Pradeep kumar upadhyay
        HDFC Bank customer support has been notified about the posted complaint.
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          E
          eitu64
          from Mumbai, Maharashtra
          Sep 20, 2017
          Resolved
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          Resolved

          Address: 400097

          Sir/madam,
          I am a retired officers from airports authority of india, and retired from the
          Service in feb 2017. I was having two credit cards no [protected]
          Another[protected]Dinners club) which i have cancelled on the month of nov2016. As per the directive given by your customer care i have deposited all outstanding dues of date 17th nov2016 and both the card duly cut into four pices destroying cvv no posted to the manager hdfc card division chennai 60041. Sunddently as i rember from the month of march2017 onwards received sms of oustanding amout of my credit card ending 2297. Again tried to contact your customer care which is very painful juggling. I have paid rs 1800/- as per advise from your customer card. Some where in the month of may2017. Again same aug 2017 started getting sms of ourstanding dues of rs 600 now sept rs 800/-
          Basing on the above mention history i wanted to know how this happened.
          And request your goodself to resolve the issue so that i can have a peaceful
          Life without any burden.
          From
          S k roy [protected]
          Oct 22, 2017
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 21, 2017
          HDFC Bank Customer Care's response
          Dear Customer,

          We take this opportunity to clarify that, as you are aware payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. We observe that, as on date, there is an outstanding of Rs.4, 199.09 on your credit card number ending with 2297. We request you to effect payment towards the total amount due within the payment due date to avoid levy of charges. You may contact our debt management executive at[protected] / 33016802 for any further clarifications in this regard.

          -Bejoy
          HDFC Bank Customer Assistance
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            S
            Shayan7
            from Kolkata, West Bengal
            Sep 20, 2017
            Resolved
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            Resolved

            Address: Kolkata, West Bengal, 700047
            Website: www.consumercomplaints.in

            Respected sir,
            This is to inform you that myself shayan banerjee a customer of your central park branch, kolkata. Today when i withdrawl my money from atm counter ganguly bagan then suddenly came mr. Chiranjit paul and mr. Pradip paul from brinks and order to security guard mr. Nayeem dhali to pull down the sutter for upload money to atm machine. But when it happened before 10 to 15min standing over there and machine working slowly. Then i requested to please wait for 2-3 minutes for bcz we standing here but they behave roughly and order me to stay outside the atm. This is not right to this type of incidence happening many more here.
            So my humble request to you please cheke the matter bcz if we are not submitting money to hdfc bank then what will happend you will khow very well. Moreover my complain is mr. Chiranjit paul emp. Code. 7357 from brinks is hurt your customers emotion to give a better service. So if you are not getting action against mr. Paul then i will go to other consumer forum. Hopefully you can understand my emotion.

            Thanks & regards
            Shayan banerjee
            [protected]
            Nov 11, 2017
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 25, 2017
            HDFC Bank Customer Care's response
            Dear Customer,

            We understand that our bank official has contacted you and as per the conversation we understand that you have already raised complaint with concerned merchant service provider.

            For further clarification you may contact our bank official on [protected].

            -Bejoy
            HDFC Bank Customer Assistance
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              S
              Sudheer Chevuru
              from Hyderabad, Telangana
              Sep 20, 2017
              Resolved
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              Resolved

              Sir, i applied credit card and it is dispatched by blue dart service. But iam not available in given delivery address so i want to change my delivery address as follows with reference application no:[protected]s3
              Chevuru sudheer, s/o ch srinivasulu, lig 1-70 aphb colony, nellore rural, ak nagar post, nellore district-524004, andhra pradesh, india
              Nov 1, 2017
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Sep 20, 2017
              Updated by Sudheer Chevuru
              Chevuru Sudheer
              +[protected]
              Verified Support
              Sep 21, 2017
              HDFC Bank Customer Care's response
              Dear Customer,

              We have reviewed your comments and wish to inform you that, we would require a duly filled & signed MID ( Most Important Document ) seeking change in your address to enable us to do the needful. The application form is available in our web site under the following path:
              Forms Center > Credit Cards > Change of address, mobile number and email Ids
              The address for communication is:
              HDFC Bank Cards Division
              No.8, Lattice Bridge Road
              Thiruvanmiyur
              Chennai – 600 041

              -Bejoy
              HDFC Bank Customer Assistance
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                B
                bhormachindra
                from Mumbai, Maharashtra
                Sep 20, 2017
                Resolved
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                Resolved

                Address: 421306

                Hdfc bank personal loan guaranter sopan r. Patil & loan taker chandrakant a. Bhor had been not takan permission to use my property document and aprroed lone to hdfc bank personal loan department, hdfc bank had nothing verified to me but, same fake stuff of hdfc bank had been came many times to meet and said paid to me personally paid lone and this property had approved to loan, so paid this property had been sopan patil s property he had sold me 2015 and then loan approval 2015 so why and which bass i paid loan
                Oct 26, 2017
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 21, 2017
                HDFC Bank Customer Care's response
                Dear Customer,

                Request you to write to [protected]@hdfcbank.com along with your complete issue, loan details and contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail & assist you better.

                -Bejoy
                HDFC Bank Customer Assistance
                Oct 05, 2017
                Updated by bhormachindra
                I am complete your site but no one reply me can you not resolved it I am going rbi customer service site
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                  J
                  Jayant meena
                  from Delhi, Delhi
                  Sep 20, 2017
                  Resolved
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                  Resolved

                  Website: Payzapp

                  I have made fund transfer of rs 5000 from payzapp app to my saving account on[protected] the transaction get failed and money didn't credited to my payzapp wallet. I have called to customer care no [protected] many times but it is in waiting always i tried to mail my problem but didnt get any satisfactory reply pls refund my money as soon as possible.
                  Oct 24, 2017
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 21, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  That sounds concerning.​ For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    A
                    Akhila Mupparaju
                    from Bengaluru, Karnataka
                    Sep 20, 2017
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                    Hi
                    I want to cancel my subscription from one assist app which i didnt even know when i registered, and why it happening with every bank. Please deactivate my account and refund the money back to my account. It will be helpful i[censored] resolve soon. How can u guys do every process without any intimation or call, like directly u have registered and money got detected directly without any approval or acknowledgement from us. If any process have u keeping the acknowledgement please inform us when we selected so that we can be cautious.

                    My relationship number is 2795578
                    My name is akhila.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      S
                      Sobiya Andrews
                      from Chennai, Tamil Nadu
                      Sep 20, 2017
                      Resolved
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                      Resolved

                      Address: Chennai, Tamil Nadu
                      Website: HDFC

                      Hi,

                      I have lost my credit card in the month of sep'16 and also have applied it on the same month to get a new card. Its almost been a year but i haven't got any single update on my card then please let me know how can you expect me to pay the amount on time with out any details atleast for a courtesy you guys would have keep me posted on time. I have seen very bad approaches from the credit card team its very bad experience for me. They are forcing us to pay the full amount. They are treating us in bad manners with local languages please have a look into it. I have attached some screenshots of their messages if you need will share you the call recodings also.

                      Regards,
                      Sobiya andrews
                      Dec 3, 2017
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 21, 2017
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Request you to write to [protected]@hdfcbank.com along with your complete issue, card details if available and registered contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail & assist you better.

                      -Bejoy
                      HDFC Bank Customer Assistance
                      Verified Support
                      Sep 23, 2017
                      HDFC Bank Customer Care's response
                      Hi,

                      I'm really sorry to hear that.Please share your Card No. with contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help me track your e-mail.

                      -Bejoy
                      HDFC Bank Customer Assistance
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                        S
                        Shankha Sen
                        from Kolkata, West Bengal
                        Sep 20, 2017
                        Resolved
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                        Resolved

                        Address: Kolkata, West Bengal, 700029

                        I got a call from[protected]. The person who called introduced himself as mr rajat das. Right now i am in chennai in a customer meeting. He said that he is offering me a special selected offer which is for 1200 customers name which has been referred by mumbai office. He started telling me a plan and i told him that i understood. That was my mistake. He said how can i understand and went on saying i did not understand anything. I told him that he needs training in communication in respect to customer. I asked him to be quiet and disconnect. But he went on stating that he is not talking anymore in behalf of hdfc life. He feels that i do have a lot of time. He is well trained and i can complain anywhere i feel like. He said he will call me again on monday to see whether my conplaint has any inpact. I am. Your customer. I am shocked to see this type of attitude and behaviour from a person representing hdfc life. Please see that the person is taken into task. I must get an apology call. Otherwise i will go for a complaint to the competent authorities. We as cystomers should get the minimum respect. Hope there is someone listening???
                        Oct 22, 2017
                        Complaint marked as Resolved 
                        HDFC Life customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 21, 2017
                        HDFC Life Customer Care's response
                        Hi Shankha, please write your concern to us at [protected]@hdfclife.com from your registered Email Id for us to have a look into it. Alternatively, you may also submit the complaint letter duly signed by you to any of your nearby HDFC Life branch for us to have the same actioned further.
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                          P
                          Paresh M Gaonkar Savant
                          from Pune, Maharashtra
                          Sep 20, 2017
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                          Address: Pune, Maharashtra, 41058
                          Website: Personal Loan

                          I had a personal loan with hdfc bank. My loan account number is 29696940. The loan is already closed. But by sending several reminders bank not even sent the loan closure letter (Noc). If i called costumer care or email then no response from bank.
                          I request here to all people don't ever go for any type of loan from hdfc bank. I have never seen such a waste and fraud service from bank.

                          While giving loan bank calling many times. If loan is completed then no response from bank. Such a # service from bank.

                          So please please don't go any type of loan from hdfc bank.

                          Thanks
                          Paresh gaonkar
                          [protected]
                          HDFC Bank customer support has been notified about the posted complaint.
                          Bad Experience: I had the same experience as mentioned above in Paresh M Gaonkar Savant's post.

                          I had force close the personal loan and they said you will get the closure letter (NOC) documents in mail or mailing address but it's now one month has been completed but there is no any documents received tried many times calling to customer care but they also responding wired.

                          I would also suggest as per my experience that don't go with HDFC personal loan:
                          - There is no any option for part payment
                          - They have no good process to close the loan
                          - you have to go bank and it takes around 3 hrs min.

                          Other bank are good as compare to HDFC.
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                            G
                            Gagan Loyal
                            from Pathankot, Punjab
                            Sep 20, 2017
                            Resolved
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                            Resolved

                            Address: Mansa, Punjab, 151505

                            Hi sir/madam i made a balance certificate from hdfc branch for my immigration purpose but my file has rejected bcs of in certificate balance and acc no is mine but name and add is any another person i got a big lose for this. Now before i go in court i think i complain u abt this. There is my lose of money, time, character, my future. Reply as soon as. How do you play with anybody future you know i am ill after my file rejection i will go to court if you dont do any thing
                            Oct 22, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 21, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I request you to share your complete issue, account details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                            -Bejoy
                            HDFC Bank Customer Assistance
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                              R
                              rajsarita80
                              from Delhi, Delhi
                              Sep 20, 2017
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                              Address: Dehradun, Uttarakhand, 248195

                              Dear sir
                              With regards to inform you my credit card no is xxxxxxxxxxxx5310 and september 2017 finance charges 1783 rs hai but i have paid september amount extra how is possible and deduct the finance charges from my hdfc credit card account. Thanks

                              Regards
                              Rajendra singh
                              Mob no [protected], [protected]
                              HDFC Bank customer support has been notified about the posted complaint.
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                                D
                                D Kumawat
                                from Gurgaon, Haryana
                                Sep 20, 2017
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                                Address: New Delhi, Delhi, 110030
                                Website: Hdfc bill desk

                                I paid my credit card bill on 01/09/2017 & 02/09/2017 but by mistake i had paid another person bill. I called to customer care and told the same but they refused to hold the credit limit of that person. Credit card no. Which i have paid by mistake is ([protected]). Reference no. Of bill payment of ₹ 23000 is jsbi[protected] and for 10000 payment is jsbi[protected]. My credit card no. Is [protected]

                                Regards
                                Deepak kumar
                                [protected]
                                Delhi metro rail corporation limited
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  G
                                  G. Geetha
                                  Sep 20, 2017
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                                  The bank has charged me rs 885 for depository charges for august on demat account which isn't used by me ever. Please refund the money or let me know if anything needs to be done from my side.
                                  Date of debit : 12sep, 2017
                                  Narration for the debit : depository charges aug[protected]
                                  I have attached the email of the statement which i received.
                                  And if possible close this demat account.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    M
                                    Mallareddy537
                                    from Bengaluru, Karnataka
                                    Sep 20, 2017
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka, 560103

                                    Hi my name is malla reddy. Today at 12:58pm, i got a message from bank that inr 9, 850.69 dr to a/c xxx towards dc intl atm w/d markup gst 010917. Wherein i did not even go abroad. Seriously its a blunder from hdfc. How can they just deduct such money from customers account. When i called customer care they said that they logged in complaint and it will take 7 working days from complaints department to tell why it was deducted.
                                    Oct 25, 2017
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 23, 2017
                                    HDFC Bank Customer Care's response
                                    Hi,

                                    I'll do my best to help you. Please write to [protected]@hdfcbank.com with your Account No.or Customer ID, & contact details. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help me track your e-mail.

                                    Bejoy
                                    HDFC Bank Customer Assistance
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                                      D
                                      deepu487
                                      from Delhi, Delhi
                                      Sep 20, 2017
                                      Resolved
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                                      Resolved

                                      Address: Ghaziabad, Uttar Pradesh, 201206

                                      Dear sir,

                                      I would like to inform you that i have been apply document for cancellation of my policy no 15737753 as per consultation of your executive name mr. Ravi sharma sitting in your gurgaon office. And still i he sale me new policy sanchay plan and he committed me that he will be help to refund my running policy there was include agent amount that should not be pay becuse he did not give you proper services from date of issue and he processed all formalited form last 2 months and commited that i will get my refund amount till 15 sep 2017 that is 1, 83, 00/ inr

                                      And now m trying to connect with mr ravi sharma and he is not givening me response his mobile no is - [protected]

                                      Please look this matter.

                                      Regards.
                                      Deepak pal (Adv.)
                                      [protected]
                                      Oct 26, 2017
                                      Complaint marked as Resolved 
                                      HDFC Life customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 22, 2017
                                      HDFC Life Customer Care's response
                                      Hi, kindly inform the customer to write his concern to us at [protected]@hdfclife.com from their registered Email Id. Alternatively, the complaint letter can also be submitted by the customer to any of his nearby HDFC Life branch. Once the complaint either from the registered Id or via letter is received by us, it will be investigated and accordingly, the response would be shared.
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                                        PavithraR
                                        from Bengaluru, Karnataka
                                        Sep 20, 2017
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                                        Address: Bangalore, Karnataka, 562106

                                        Dear hdfc/ one assist,

                                        This is regarding to the request for the cancellation & refund the amount of inr 1299/- towards one assist mfee debited on 13/sep/2017. I have reached one assist & hdfc customer care services both multiple times via phone & emails and till now it has not been resolved.

                                        How can you people debit my account without my knowledge and moreover without my consent. And, now you people have converted it into 3 months emi option with 1.5% interest p. M + gst without my consent. This shows your unethical practice. How can you activate such things and create a relationship number without contacting me despite no requisition from my end to activate.

                                        You do it for yourself and you then intimate us of creation of relationship number and deduct amount from account. It's unnecessary for me to have a one assist relationship, hence kindly resolve the issue and refund the debited amount with emi charges and never repeat it again without my consent.

                                        @ hdfc bank,

                                        What kind of security level you are providing to your customers. Feeling very unsecure to bank with you people. Completely unethical & unprofessional practices.

                                        If you are not resolving this & refund my amount i seriously wish to close my savings + credit card accounts with hdfc and ensure will not have any kind of relationship with hdfc in future too. I will convey the same to all in my network.

                                        Hope i will get back my money asap.

                                        Name : pavithra r
                                        One assist relationship num : 2773052
                                        Email id : pavithra. [protected]@gmail.com
                                        Phone no. : +91 [protected]
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Sep 14, 2017
                                        jayajanaki's response
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                                        Hi, My payzapp no is [protected]. On 14-sep-2017 I transfer Rs5000 from payzapp to bank that transfer failed but amount deducted from my payzapp.FYI I attached screenshot of transaction
                                        Hdfc credit card NO.[protected] expired on 07/17 looking for auto renewal
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