HDFC Bank Complaints & Reviews

Sep 14, 2017

Updated by Nizam Mallik pathetic Service

Dear HDFC Bank Team,

My name is Nizam Mallik Faryad Ali .

I am your customer of your bank from past one and half year I do have a account with your bank as well I hold Credit Card with you below mention is my account details and my blocked credit card number from that which you can fetch my details and please listen my call which I have mentioned above on the mail call id .

Name : Nizam Mallik Faryad Ali

Concern : I have blocked my credit card on 28th Aug ’17 till now I haven’t received the add-on card from past 18 days I was just follow upping with your call center team and they promised me that I will sure short receive my card but at my place but still I haven’t the same, I have already informed to your team that post person they are not delivering card at my place from my past experience thrice you guys send that the same card through post only, now today is 19th day I am just waiting for my card .

This type of customer service you are providing to customer your customer in this competitive world of business Services : your supervisor don’t know how to speak with customer Supervisor name : Tushar Mane laughing on call when I have said my problem, Ganesh given commitment card will going to delivered within 2 days commitment failed, some lady while transferring call to supervisor she putting call on hold more than 20 mins ( releasing hold putting hold without my permission ) .

Today I have called to your customer care team of credit card and I have informed that again my card is not delivered under AWB number : EX[protected]IN its going to RTO because POST person just mentioning wrong comment at their website . all courier companies are delivering products to my place without any hesitating . more than 2 instance I have asked your team to send this card through courier, but they have sent through post only now your floor supervisor name : Ganesh said he will try to deliever this card through courier and if not card closure will be there this type of sentence your supervisor used without any confirmation from customer end your bank close the cards ??.

Now these is a pathetic service which I have received from your side and I will definitely going to logged a complaint to consumer forum & Social networking sites about the instance .

I need my card at my place only any how .

I am waiting for my card from 18 days .

Please check and deliver my card through courier as post person are not coming at my place .

Thanks & Regards

Nizam Mallik

Sep 18, 2017

Updated by Kuldeep_S This is really shameful for HDFC team that its clearly mentioned in my comments that i have already share all that details tons of times using those query/feedback link then why the hell you are sharing those links again n again...what a stupid ####### you are...

Feb 16, 2018

Updated by muralimanohar123 Thanks for quick response

Sep 15, 2017

Updated by sagarbhuti Still i have not received any call or response from HDFC PAYZAP team. Still i am trying to call to the[protected] this number but every time i hear busy tone. How irresponsible team is there.

Sep 13, 2017

Updated by Rajeshwari Thirumurugan Customer ID:[protected]
Demat account:03487257

I am having salary account in HDFC bank for past 1 year, the guy who came to open our salary acc forced to put sign in trading account. after few days we requested to bank to close the demat account, but they didnt, I wrote mail to customer care of hdfc to deactivate the account, they asked me to drop the form in nearest branch. We did that also. But still the account is not deactivated yesterday from my account 885 has been detected for that even I didtn recieve detection message also. How fraud the bank is, While checking the statement only I came to know that the amount has been detected. I need my amount back. Do something please. Kindly deactivate this demat account also.

Sep 13, 2017

Updated by Saurav Walia HDFC Bank — customer care representative

1 Review
Sa Saurav Walia on Sep 13, 2017 Mark as Resolved

Hi,

I had called the customer care on 13th Sep 2017 and had the worst experience ever. HDFC is a brand and has a huge name but the kind of service I got on the help line was terrible. First, when I followed the correct steps to connect the customer service representative it connected me to complaints department and the lady Roop was very rude and was not ready to listen to my query and neither transferred the call to her supervisor. You can listen to the call (Worst experience) I could have been handled better. The second representative disconnected my call with confirmation. Finally third rep solved my query which was to transfer my debit card to Hyderabad branch.

I think we have customer care to solve customers issue not to trouble him. It wasted my 40 mins to get the issue resolved. If we cannot solve customers issue then there is no point of customer service departments. We can visit bank and get then resolved. I am disheartened with the customer services