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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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HDFC Bank reviews & complaints page 1146

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D
d n s anand
from Nandyal, Andhra Pradesh
Sep 14, 2017
Resolved
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Address: 533105

I paid premium for policies for lic, hdfc, and kotak life in the form of cheque numbers 194969, 194968, 194967. All cheques are bounced even though i have sufficient funds in my sb account. This is happened twice for all the above cheques and an amount of 3540 rupees deducted from my account as penalty. From hdfc bank i came to know that the reason for bouncing is amount in protective crossing incorrect, which was not able to understand. Even the bank also not able to explain this. Is there any guide line for filling the cheque? Any bank is guiding the customer in this? Once the cheque was dishonored, how the penalty deducted twice? Who is responsible for my loss?
Oct 17, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 15, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your complete issue, account details, cheque details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance
Sep 15, 2017
Updated by d n s anand
I already submitted the details in my complaint. Attached relevant photos also. My question is why my cheque was bounced for silly reasons even though I have sufficient funds in my SB account. Why it was bounced twice causing double penalty for single cheque. Who is answerable to this?
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    R
    rohitbalip
    from Mumbai, Maharashtra
    Sep 14, 2017
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    Address: Mumbai City, Maharashtra, 400071
    Website: aaa

    Dear sir,

    Kindly refer the my follow up mail regarding the amount lean from my saving account which are taken as personal loan for my family reason.

    This is rohit balip and my a/c no. [protected]

    Sovereign gold bonds scheme it has been activated from your side i dont no about this scheme. Without any confirmation from my saving a/c amount of rs.31510 has been blocked and for inquiry i am going at nearest branch pokhran rd no.1 at thane, but they suggest me to you have to speak with hdfc security about this. When i visited at hdfc security naupada thane branch. They are spoken me contact to customer care no. I tried several times to call customer care number[protected] no one responding on call and its going continuously ringing. After that i visited at my home branch talaopali thane, they also word me to contact hdfc security.

    I am struggling from more than 1 year. I don’t want any gold bonds scheme canceled this scheme and release my fund. I really need this money back as soon as possible for my fathers heart operation so please helpout from this issue. I am requesting you that due to my father is admitted at native place. Kindly release my gold bond amount as soon as possible to pay me the hospital bill of my father treatment.

    Thanks & regards

    Rohit

    Contact no : [protected]
    Oct 28, 2017
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 21, 2017
    HDFC Bank Customer Care's response
    Dear Customer,

    We understand that our official contacted you in this regard. You may contact Ms. Minal Kothavale on [protected] for assistance.

    -Bejoy
    HDFC Bank Customer Assistance
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      R
      rkhuwal
      from Mumbai, Maharashtra
      Sep 14, 2017
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      Address: Kota, Rajasthan

      I used the app to transfer money of rs. 5000/- to icici bank account no.[protected] on 09/sep/2017 at 08:54 pm. The transaction was successful as showing in app but money is not credited into bank account. The transaction id is[protected]vl22gf7.

      I tried to call payzapp customer care number [protected] but every times it is not connected as it was either busy or automatically disconnected. However i had sent three times emails to [protected]@payzapp.in but not getting any response. Kindly help me to resolve the issue. My contact no. Is [protected] / [protected].

      Rameshwar khuwal
      Hi Team,

      Money debited from payzapp on 09-September but not credited to my account.

      Mobile number: [protected]

      Thanks,
      Rama krishna
      I tried to send 5000 rs to my bank account on 12 October 2017 but it was not credited it's com transaction failed plz help me in this my phone number is [protected] transaction I'd[protected]lL10nP9
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        V
        vvktomar007
        from Noida, Uttar Pradesh
        Sep 14, 2017
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        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

        Hi,

        Hdfc bank has disapproved my credit card application ([protected]o2)

        I gave my documents on 16th aug 2017. (Salary slip, bank statement, pan, adhar card)
        Received a acknowledgement on 29th via sms.

        Reference no. [protected]o2

        I have been tracking my application since then, it was showing in process.

        Today, i. E. 14/09/2017 i recieved an email below:

        "we regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank"

        I want to know why my credit card is not approved.

        I fulfill all your eligibility, i even took the smartpay option for my vodafone bill.
        Your team knew my salary and everything then why my credit card is disapproved.

        I will file an complaint with rbi as per rbi guideline circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09 dated[protected].

        This is my first credit card, i am only 23 yrs old, my career is just started and i don't want this on my credit history.

        I want my credit card approved

        Name: vivek tomar
        Mobile: [protected]
        Oct 6, 2017
        Complaint marked as Resolved 
        I have got my CC after a lot of hustle
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 16, 2017
        HDFC Bank Customer Care's response
        Hi Vivek,

        We have taken note of your comments expressed with regard to your credit card application and you may look forward to receive a response to your e-mail id by today (September 16, 2017). We request you to bear with us in the interim. The reference number for this interaction is [protected].

        -Bejoy
        HDFC Bank Customer Assistance
        Sep 18, 2017
        Updated by vvktomar007
        Mr. Bejoy,

        I have not received a mail neither any kind of response from your bank.

        This is really disappointing, you are making false statements here, so that people reading this does not make negative mindset.

        I will not let you guys ruin my credit stability and CIBIL score.

        I want a solid reason as I am supposed to know and you are supposed to tell me.
        Sep 21, 2017
        Updated by vvktomar007
        Still There is no response from anyone, you are a bunch of liars.

        i will not let you go like this i want my credit card or the reason.
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          S
          Sudhanshu.bpo
          from Mumbai, Maharashtra
          Sep 14, 2017
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          I had applied credit card (Application #[protected]w1) more than 25 days ago. Physical and online verification are also been done but application status is still showing "in process" since last 18 days but till now i did not receive any info which is very bad news to say if this is the thing with the service provided to customer then no customer will be happy. I am very disappointed due to processing the credit card.

          Please help me in resolving this issue.

          Regards,
          Sudhanshu thakur.
          [protected]
          HDFC Bank customer support has been notified about the posted complaint.
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            S
            Sreeraj Anavangot
            from Bengaluru, Karnataka
            Sep 14, 2017
            Resolved
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            Hi,

            I cancelled an order in flipkart and immediately i got an sms

            Ur transaction on hdfc bank credit card ending 0274 for rs. 55749.00 has been credited/reversed by flipkart14513 on[protected]:15:19:13

            I even got a call immediately after i cancelled my order from a hdfc representative to confirm the same

            This is still not reflecting in my unbilled credits.
            Oct 17, 2017
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 15, 2017
            HDFC Bank Customer Care's response
            Dear Customer,

            I request you to share your complete issue, card number and contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

            -Bejoy
            HDFC Bank Customer Assistance.
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              N
              Nitu Kamboj
              from Mohali, Punjab
              Sep 14, 2017
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              Address: Patiala, Punjab, 140401

              Sir maine apne[protected] account se apne hdfc credit card [protected]@ 1000 payment transfer kiya tha jo mere hdfc account se cut ho gya lekin mere pay zapp account main nhi aye so pls refund my amount pls sir ye paise mere liye bahut jaruri hai so pls refund it ye app maine pehli var use ki hai so pls refund my 1000 thousand pls fast it's emergency pls i request you
              HDFC Bank customer support has been notified about the posted complaint.
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                S
                Sanghamitra Bose
                Sep 14, 2017
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                Yesterday i was trying to load money of rs 4900 in my payzapp account. But the transaction was failed and money was not loaded in payzapp wallet. The amount was deducted from my axis bank account. I have already sent mail to support[at]payzapp.in. But i have not got any response.
                Also the support number is also out of service.

                I have already shared my contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

                When will it be reverted back to my account?
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                  A
                  AnuragD
                  from Akhnur, Jammu and Kashmir
                  Sep 14, 2017
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                  Hi,
                  I have made a transaction of 3k rs from my icici credit card on 14.09.2017. But after entering 3d authentication code the app showed transaction failed. On the other hand i got the message from my bank that the transaction of inr 3000 using credit card is made at payzapp wallet on 14-sep-17. The amount of inr 3000.00 was debited from my credit card and still not added to the wallet. I tried calling your customer care no[protected] but every time the line was busy. Please resolve the issue asap.

                  Thanks
                  HDFC Bank customer support has been notified about the posted complaint.
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                    C
                    charan@468
                    from Delhi, Delhi
                    Sep 14, 2017
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                    Amount failed from payzapp app and amount deducted but not refunded back
                    My number - [protected] i have done a 5000 transaction on 4th sep 2017 to transfer to my hdfc bank account but amount failed and amount has been deducted and my amount was not credit back into my payzapp account.
                    I given complaint they said it will take 5 working days today is 8 th working still they are not refunding my amount back.
                    Plz refund my amount back right i need that money its very urgent
                    Sep 14, 2017
                    Updated by charan@468
                    AMOUNT FAILED FROM PAYZAPP APP AND AMOUNT DEDUCTED BUT NOT REFUNDED BACK
                    My number - [protected] i have done a 5000 transaction on 4th sep 2017 to transfer to my hdfc bank account but amount failed and amount has been deducted and my amount was not credit back into my payzapp account.
                    I given complaint they said it will take 5 working days today is 8 th working still they are not refunding my amount back.
                    plz refund my amount back right i need that money its very urgent
                    Today I have 2 transaction from SBI credit card to pay zap account Rs 10000 but I not found this amount . So plz solve my problem
                    Dear Customer,

                    We are yet to hear from your end, kindly share your experience using the below given link: http://bit.ly/2aJ9wGW

                    -Bejoy
                    HDFC Bank Customer Assistance
                    My first transaction if 5000/- got debited...hence I tried calling the customer service agent who verify my Mobil number and wallet details to confirm since it's verification call and I got a message of rs 4500/- debited again fraud transaction done by kitecash and he disconnected the call... immediately I transferred the balance amount to my account...also I tried calling to customer service they is no response and no proper revert from mail I'd also...all copy paste templates...I don't where to raise a complaint regarding this fraud transaction...it's very very very very pathetic service... please don't down load this fraud app..
                    Ranajoy.Dutta's reply, May 7, 2020
                    Hello, did you get your money back?
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                      L
                      lokesh9603
                      from Delhi, Delhi
                      Sep 14, 2017
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                      Resolved

                      Address: Chennai, Tamil Nadu, 600097

                      Hi,
                      I transferred 5000 rupees to my payzapp wallet on this month 5th. Money debited but not added into wallet. I complained many times but no response from you. I never expect this much worst service from you. If you do like this definitely we'll quite from hdfc and payzapp.
                      My transaction id is[protected]

                      Please resolve my problem as soon as possible...

                      We never expect this problem from you
                      Sep 14, 2017
                      Complaint marked as Resolved 
                      They resolved my issue... thank you consumer complaints
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 14, 2017
                      HDFC Bank Customer Care's response
                      "Dear Customer,

                      I am deeply sorry to hear that, To resolve this issue we request you to please share your registered contact details & transaction details on the below Link: http://bit.ly/2aJ9wGW. So that we can assist you better.

                      -Bejoy
                      HDFC Bank Customer Assistance"
                      Verified Support
                      Sep 18, 2017
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We are yet to hear from your end, kindly share your experience using the below given link: http://bit.ly/2aJ9wGW

                      -Bejoy
                      HDFC Bank Customer Assistance
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                        A
                        anilbextc
                        from Pune, Maharashtra
                        Sep 14, 2017
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                        Address: Bangalore, Karnataka, 560037

                        Hi,

                        I made a fund transfer of 5000 rs. From payzapp to my sbi saving account and transaction got failed. So the money deducted from payzapp and not transferred to my sbi account. Also money not been credited to my payzapp wallet. The payzapp customer care number is always busy 24*7. The call is not responding. I am tired of this.

                        Pls help me.

                        My contact - [protected]
                        Payzapp username -[protected]
                        Transaction date - 14/09/2017
                        Transaction id[protected]ql08ew6
                        HDFC Bank customer support has been notified about the posted complaint.
                        Sep 14, 2017
                        Updated by anilbextc
                        Hi,

                        I forgot the password so tried to login account many times. So now my account is blocked and i even can't reset the pin. I tried to call payzapp customer support but call is not responding. Its always busy.

                        So please unblock the account so that i can reset the pin.

                        Payzapp number - [protected]
                        Name - anil bhawangirkar

                        Thanks,
                        Anil
                        Sep 15, 2017
                        Updated by anilbextc
                        Hi,

                        Got 3 Fraud calls till now ...asking the details of credit/debit cards ..
                        Pls be aware of this number ...

                        1) [protected]
                        2) [protected]
                        3) [protected]

                        These are big fraud...Kindly aware and don't share your details.

                        Thanks,
                        Anil
                        Hi,

                        I received call from this number [protected] (Rahul).
                        By telling that he is from consumer complaint. Asking me credit card details to unblock payzapp account.
                        I told him credit card number and expiry date.
                        He is asking me that you will receive otp for debiting 10 Rs. Tell me the otp.
                        I didn't tell the otp bcz of security issue so he blocked the credit card.

                        Now my payzapp also blocked and credit card also blocked.

                        Regards,
                        Anil
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                          D
                          Drksunita
                          from Hyderabad, Telangana
                          Sep 14, 2017
                          Resolved
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                          Resolved

                          Address: 530013

                          I dr sunita samleti, working at queen’s nri hospital & residing at 50-95-2/a, mig 56, flat no. 501, seethamadhara, visakhapatnam 530013. My mobile number is 98330744.
                          I received a phone call from [protected] at 4.17 pm on 11/9/17. He acted as a member of airtel office & asked for activation of a sim number. He warned if not done all the services will be inactive. He told to send sms ‘sim[protected]u’ to 121, which i did. Then i received sms that my number will be activated within 24 hours.
                          My phone was inactivated immediately.
                          As it was activated after 24 hours, i called him from other number [protected].
                          On 13/9/17, i got a call from [protected] at 11.45am asking for bank details. I did not give him any details. He then called at 11.57 am from [protected] & told me last 4 digit of my debit card, my hdfc account number and valid date & confirmed. He asked me for another 2 digits on the card, which i did not give.
                          I got suspicious with this call and went to hdfc bank to check my account.
                          There were 3 transaction of rs10, 000, rs 40, 000 and rs 50000 on date 13/9/17 at 1.30 pm to!.35 pm.
                          The transactions were as below:
                          1) upi-[protected] barbohebbal. Ifsc. Npci[protected]work
                          Rs 50, 000
                          2) upi-[protected]-cbin0284273. Ifsc. Npci[protected]work
                          Rs. 10, 000
                          3) upi - [protected]- bkid 000791. Ifsc. Npci[protected]work
                          Rs 40, 000

                          My phone was diverted to other number, which i realized after we tried calling on it seeing these transaction.

                          My query is ‘ how could that person get my all bank details only with my mobile number?’ is that a leak from the bank itself?
                          Third party transfer requires to add payee, which generally takes time to add.
                          How he could do all transaction so early.
                          Is it secure to keep money in hdfc bank/ any other bank?
                          Is cyber crime happening everywhere? What’s bank security actions against it?
                          We all keep money in the bank for security. If we start loosing it like this, whom do we trust?
                          Oct 21, 2017
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 15, 2017
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I request you to share your complete issue, account number and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                          -Bejoy
                          HDFC Bank Customer Assistance.
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                            B
                            Bindu Nithin
                            from Bengaluru, Karnataka
                            Sep 14, 2017
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                            Address: Bangalore, Karnataka, 560036

                            I am bindu umeshkumar i am using hdfc credit card since 5 years ending with 3603. I got a sms on 14th sep 2017 which shows that one assist member ship fee of 1399 has been deducted from my account. Without my knowledge how your bank has deducted this. Same thing happened in last year as well. As instructed by your employee of customer care, i have called one assit help line and cancelled that membership last year itself & i got 400 rupees back as discount. But this year again they deducted the amount though i have got it cancelled. Please cancel that one assit membership at least now & refund the amount. I am not happy with your service, even if i complain to your customer care people they are not giving proper replies. Is this the way you treat customers?

                            I am loosing trust on the hdfc bank. Please take necessary action otherwise will need to switch on to some other bank.
                            HDFC Bank customer support has been notified about the posted complaint.
                            Sep 14, 2017
                            Updated by Bindu Nithin
                            HDFC complaint reference number for this year is [protected]
                            Sep 14, 2017
                            Updated by Bindu Nithin
                            Attached last year credit card statement which has both membership fee & discount.

                            Dear Customer,

                            Greetings from OneAssist...!

                            We deeply regret for the inconvenience caused to you & appreciate your patience.

                            We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

                            Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                            Regards,

                            Deepali

                            Team OneAssist
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                              S
                              Sivakumar Devarajan
                              from Chennai, Tamil Nadu
                              Sep 14, 2017
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu

                              I have made a transfer today. The transaction failed, but, amount has been deducted from my payzzap wallet.
                              Still not yet refunded.
                              I have make a complaint on sunday 3, 2017.
                              But, i did't get any call from customer support.

                              I tried many more time to call customer support toll free number.
                              But, i didn't get response.
                              Oct 17, 2017
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 15, 2017
                              HDFC Bank Customer Care's response
                              "Dear Customer,

                              There was a technical glitch which was being identified and it has been fixed. Due to this issue customers were not able to load money and transfer the money. The issue has been resolved from our end. The failed transactions will be refunded to customers in source card within 5 working days time.

                              -Bejoy
                              HDFC Bank Customer Assistance"
                              Sep 25, 2017
                              Updated by Sivakumar Devarajan
                              It's already 20 days more.
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                                V
                                Vijaya Kumar Sekar
                                from Chennai, Tamil Nadu
                                Sep 14, 2017
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                                Hi team,
                                Last week thursday, i have transferred double time 4900 +4900 totally rs.9800 money from payzapp wallet to my bank account. Tranfer got failure and also i am getting message like"5 days money will be refunded to your wallet or bank account". Still not refunded money to wallet or bank account moreover 5 working days gone. However i have sent out a mail to to payzapp customer care two days before, still not get a mail from payzapp customer care. I am only get auto reply mail. I tried to call payzapp customer care i am unable to reach out them. Every time i am getting busy voice message.
                                This is my payzapp no:[protected]
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                                  A
                                  Azso20
                                  from Bengaluru, Karnataka
                                  Sep 14, 2017
                                  Resolved
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                                  Resolved

                                  Address: 560099

                                  This is ajay soni and i am using payzapp. One time i was transferring money from my payzapp wallet to my hdfc saving account ([protected]) at 8/09/17 while transferring i put 4500 rs and continued. The amount has been detected from my wallet and couldn't come to my hdfc saving account. The transaction details i got as failed due to some technical errors. I got one msg from payzapp they i will get refund of my money within 5 working days but i haven't got my money back yet neither in my wallet not in my hdfc saving account. Now it has been more than one week. Plz help me to resolve that issue. I want my money back. Do something as soon as possible or you just give me any suggestion regarding possible ways to get money back.
                                  9
                                  Oct 24, 2017
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 15, 2017
                                  HDFC Bank Customer Care's response
                                  Hi,

                                  There was a technical glitch which was being identified and it has been fixed. Due to this issue customers were not able to load money and transfer the money. The issue has been resolved from our end. The failed transactions will be refunded to customers in source card within 5 working days time.

                                  -Bejoy
                                  HDFC Bank Customer Assistance
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                                    D
                                    deeksharani
                                    from Bengaluru, Karnataka
                                    Sep 14, 2017
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka

                                    I have transferred 3900 rs from paysapp wallet to axis bank on september 10th.

                                    But the notification says its in pending state and after some time status shows that transaction success.
                                    Money deducted from the wallet and it is not credited to the axis bank account.
                                    I have waited for 5 working days but still i didn't get the money back.

                                    Customer care no always busy. So please do the needful.

                                    Name: deeksharani
                                    Mob no : [protected]
                                    Transaction id:[protected]jt31sl6
                                    Oct 18, 2017
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 14, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    There was a technical glitch which was being identified and it has been fixed. Due to this issue customers were not able to load money and transfer the money. The issue has been resolved from our end. The failed transactions will be refunded to customers in source card within 5 working days time.

                                    -Bejoy
                                    HDFC Bank Customer Assistance
                                    Unable to transfer money tried several times its ends with an error saying funds not transferred due to technical issue. Kindly check asap
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                                      sib_482
                                      from Noida, Uttar Pradesh
                                      Sep 14, 2017
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                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                      Hi team,

                                      I have done a 5000/- transaction on 14 sept 2017 to my fathers saving account (Uco bank), money got detected from my payzapp wallet but the amount was not credited to bank account and still not refunded, the customer care is worst they are not responding properly, what kind of services are you providing and plz refund my amount back right i need that money its very urgent...

                                      Please do something about that issue...!
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        Madhukar Koreddy
                                        from Hyderabad, Telangana
                                        Sep 14, 2017
                                        Resolved
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                                        Resolved

                                        Address: Hyderabad, Andhra Pradesh, 500016

                                        Hi,
                                        I am adding the money 2000 rupees in payzap the transaction is failed but the amount is deducted in my account.
                                        Below transaction details

                                        Thank you for using your sbi debit card 459xx5059 for a purchase worth rs2000.0 on pos [protected] at payzapp txn#[protected]. But the amount still not credited in my account mobile number:[protected]
                                        Check status update me
                                        Oct 29, 2017
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 15, 2017
                                        HDFC Bank Customer Care's response
                                        Hi Madhukar,

                                        There was a technical glitch which was being identified and it has been fixed. Due to this issue customers were not able to load money and transfer the money. The issue has been resolved from our end. The failed transactions will be refunded to customers in source card within 5 working days time.

                                        -Bejoy
                                        HDFC Bank Customer Assistance
                                        This is fake site
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