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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32898
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E
Er naresh
from Chennai, Tamil Nadu
Sep 7, 2017
Resolved
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Address: 620102

This is naresh kumar, i lost my debit card so i hotlisted my debit card and i requested for reissue. Due to change of address my atm has been resent to branch then i updted my new address again i requested for reissue its been more than fifteen days i didnt recieve. I called to customer care they said will take the request and u will get atm card within one week but from courier they called me and said ur address is nt yet changed so we sent back the courier. For customer care they charge 1 rupee i have spent more than 50 rs for customer care. Very worst response and they are cheating through customer care like when they are about to connect to telecaller they will cut the phone. This is ridiculous
Oct 12, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2017
HDFC Bank Customer Care's response
"Dear Customer,

I request you to share your card/account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance"
Sep 18, 2017
Updated by Er naresh
Its been more than ten days and my debit card not yet recieved and on 12 th september a hdfc authority called me and said that i will recieve my card within five days today is 18 th not yet recieved worst response and commitment
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    C
    Chandanguleria
    Sep 7, 2017
    Resolved
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    Resolved

    phone number +914461607475

    Address: Kangra, Himachal Pradesh, 176061

    Hi,

    My name is chandan guleria, i used my net banking and after 10 minutes i got a call form this number stating they are calling from hdfc bank. They want to confirm whether i am using my internet baking or not and from where i am using my internet banking. I have not shared any information with them, just want to know if this number belongs to hdfc or not....
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    Savita Khatak
    from Mumbai, Maharashtra
    Sep 7, 2017
    Resolved
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    Resolved

    I have a saving account in hdfc branch. On 20th july i used my card for the payment of 550₹, that payment was failed but the amount was deducted from my account. Reference no is[protected] and my account number is [protected]. Please refund my payment. Also attaching letter issued on 16.09.17 by credited account holder. I also post many compliments on [protected]@hdfcbank.com but nothing is done till date.
    +1 photos
    Sep 21, 2017
    Complaint marked as Resolved 
    Today amount is refunded into my account.
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 11, 2017
    HDFC Bank Customer Care's response
    Dear Customer,

    We note that our team has responded to you on email on September 11, 2017 with regard to the disputed transaction. The email Interaction ID is:[protected].

    -Bejoy
    HDFC Bank Customer Assistance
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      K
      Kar_rthik
      Sep 7, 2017
      Resolved
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      Address: 600001

      Hi, i had a salary account in hdfc bank chennai but it is inactive for more than a year after i have left my job. Post which i haven't used the account or i haven't confirmed them to active it to a saving account. Moreover i haven't provided my aadhaard no. Also but now suddenly getting msg that due to non-maintenance charge.
      Why should i maintain balance in a bank in which i haven't activated any savings account?
      Please clarify and deactivate whatever account you have in my name.

      Thanks
      Karthik j
      Oct 17, 2017
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 10, 2017
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

      -Anay
      HDFC Bank Customer Assistance
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        A
        anuragpandeyb17
        from Ranchi, Jharkhand
        Sep 7, 2017
        Resolved
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        I am getting a regular phone call on my no - [protected], for selling the policy.
        Each time i request to remove my number and they confirm that the number will be removed. Inspite of several reminders to remove my phone number from the data base, no action is being taken.

        I had already registered one complaint on 9th aug'17. But till date no action is taken.
        When i inquired from a call (Received from[protected] at 04:29pm, 07/09/2017) about the source of my data, i got information that there is mr. Ganesh chaturvedi, manager - regional office,, new delhi, who is circulating the number.

        The calls are very disturbing and annoying.

        Requesting to kindly take action on this.
        Oct 14, 2017
        Complaint marked as Resolved 
        HDFC Life customer support has been notified about the posted complaint.
        Verified Support
        Sep 08, 2017
        HDFC Life Customer Care's response
        Hi, we will get the provided no.'s checked and authenticated by having the investigation done. Once the investigation report is out, you will be replied by us. -- Manish.
        Verified Support
        Sep 13, 2017
        HDFC Life Customer Care's response
        Hi, I would like to inform you that post conducting the investigation and verification of the above mentioned contact no. by us, it is revealed that the mentioned no. is not associated and neither is registered with HDFC Life. Further, I request you to be cautious and on guard against such unwanted calls. Also, I would request you not to act on any such information received in the name of HDFC Life, or IRDAI. I apologize for the inconvenience caused to you in this regards.-- Manish.
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          M
          mishipnm
          Sep 7, 2017
          Resolved
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          Resolved

          Address: Bhojpur, Bihar, 802301

          Sir today i prabhanjoy narain mishra went to hdfc bank, pakri ara, with bearer cheque of 35000/_. They forcly gave 2000/ in 1 n 2 rs coin, this is horrible to carry. With discussion by manager mr kumar ankit he behaves like criminal and abusing that he might do fir against me. This is not a right way to talk with customers.
          Please take action.
          Regards
          P n mishra
          Oct 17, 2017
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 10, 2017
          HDFC Bank Customer Care's response
          Dear Customer,

          I request you to share your account, complete address of the branch, date of your visit to the branch and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

          -Anay
          HDFC Bank Customer Assistance
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            M
            mithukamal
            from Pune, Maharashtra
            Sep 7, 2017
            Resolved
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            Resolved

            Address: Kamrup Metropolitan, Assam

            Sir,
            My policy no. Is 16262673.
            My last and final payment date was 28.08.2017. Though i have opted for ecs payment option, i have paid all previous payment by cheque. Last year the sbi account was closed for personal reason. This year i want the payment through cheque only but i have been informed that i could not make my payment due to non receipt of non-clearance information from bank. I want to make payment immediately so that i may not loose any benefit of this policy. Please do needful so that i can pay my amount at an earliest. For information i am at guwahati and in touch with hdfc life - guwahati branch and obliged.
            Regards.
            My mail address: [protected]@yahoo.com

            Manas majumdar
            Oct 11, 2017
            Complaint marked as Resolved 
            HDFC Life customer support has been notified about the posted complaint.
            Verified Support
            Sep 08, 2017
            HDFC Life Customer Care's response
            Hi, please note that the concern has to be shared with us by the customer either from his registered Email Id or via letter duly signed by the customer. Here, in this policy, there is no Email Id registered in our record so we would suggest you to inform the customer to submit his complaint letter to an of his nearby HDFC Life branch for us to have a look into it.
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              V
              varshith ramachandra
              from Hyderabad, Telangana
              Sep 7, 2017
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              I have a failed transaction with txn id:[protected]vh87yo1 and i have not received a refund yet.
              All the support channels have also been irresponsive.

              Some feedback:
              Please kindly make sure that at least there should be a channel to register complaints about payzapp transactions with an issue of a reference id so that the users can be sure that the issue will be addressed and can be tracked.

              The phone number is always busy, email, social media is not responsive. How can this instill trust?
              Dear Customer,

              That sounds concerning.​ For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

              -Bejoy
              HDFC Bank Customer Assistance
              Load Money Worth Rs19999 through credit card on 1Sept 2017 for mobile no [protected], but it failed saying app error but money has been charged with my credit card. there is no response from customer care..it is never reacheble. No response for mails either. i want to know the status of my refund
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                P
                prakiti deysarkar
                from Kolkata, West Bengal
                Sep 7, 2017
                Resolved
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                Resolved

                Address: Kolkata, West Bengal, 700129

                Dear concern,

                Pl help me to revarsal of the charge amount rs.2950/- which they said free from bank.
                Now after commitmentgiven by staffs and bank manager they are not doing anything from madhyamgram branch, kolkata 700129.
                They are harrisingharrising me and misguided also.
                Please help.
                Card details mentionedbelow-

                Cardnmber. [protected] acount number.[protected]

                Prabitra dey sarkar
                [protected]
                [protected]
                Oct 12, 2017
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 11, 2017
                HDFC Bank Customer Care's response
                Dear Customer,

                We have reviewed your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

                -Bejoy
                HDFC Bank Customer Assistance
                Dear sir i am in trobule that when i use internet banking i am not recieve OTP SO please help me otp is geting in my mail so can't any transaction and i am not in india i can't go my nerest branch so please assit me
                Abreeq.[protected]@gmail.com
                Cos.id 72873723
                A/c no.[protected]
                I made a transaction of rupees 5000 on 29 august 2017 from my credit card to payzapp, money debited but not credited to payzapp account, transaction failled .when called to the customer care number no response at all.

                pls help me
                thnx

                surendra singh
                [protected]
                My account[protected] in hold for credit card payment but yesterday done payment so plz unhold account
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                  J
                  Jeetendra Singh Saluja
                  from Aurangabad, Maharashtra
                  Sep 7, 2017
                  Resolved
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                  Resolved

                  Address: Aurangabad, Maharashtra, 431003
                  Website: www.hdfc.com

                  I applied for a credit card online and expected it to reach after 21 days as mentioned and then on the 20th day the card was declined. No reason given.
                  Although i hold a current account, a savings account, a loan with the bank and haven't defaulted even once, my credit card application was rejected.

                  Now, later one of the branch guys told me that there is a surprise verification that i failed because at the time of verification there was no one present at my residence. Well when i found out his visit time, he came during my office hours and did not even call on my mobile.

                  That's that now i cannot apply for a card for another 6 months.
                  Oct 13, 2017
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 10, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your card application and contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                  -Anay
                  HDFC Bank Customer Assistance
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                    A
                    Alka Bahl
                    from Delhi, Delhi
                    Sep 7, 2017
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 110060
                    Website: booking.com

                    Hotel tunga international, mumbai has been paid hotel reservation charges on my hdfc bank credit card even after cancelation of booking made on booking.com.

                    This is breach of trust by the site. Details of transaction are with hdfc bank. Even after submission of dispute details on mail cc. [protected]@hdfcbank.com on 11th july i have recieved no resolution of dispute.
                    Oct 11, 2017
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 10, 2017
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    I request you to share your card, issue details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                    -Anay
                    HDFC Bank Customer Assistance
                    Sir I'm Chengaiah.b, i had unable to take my ATM pin last 4months.but I have credit on this number 15000 .now I'm in other state.but ATM in my home. Money is urgent my family members. Solve this problem. My number:[protected]
                    Hi There,

                    FYI amount of 1792.37 get deducted from my account for the purpose of railway ticket booking without booking the ticket.
                    Ref no:[protected] on dated 01-sep-2017.

                    Can you please update me by when i will get refund of the same amount in my account.
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                      S
                      Siva Shanmugam (Siva Karthi Dot)
                      from Chennai, Tamil Nadu
                      Sep 7, 2017
                      Resolved
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                      Resolved

                      Address: Chennai, Tamil Nadu

                      My company started a salary account for me in hdfc. But they forget to use that account to credit salary, so bank passed a low severity memo on that account. Now i want that account back. I submitted a re-kyc form on[protected]. They told me it will take max. 4 days to activate my account. But it's being 6 days since i submitted that form. I have money locked in that account. I am not able to take that out.

                      My account number: [protected]
                      Oct 12, 2017
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 11, 2017
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We have checked our records and found that your account has been activated. You may operate your account without any hassle.

                      -Bejoy
                      HDFC Bank Customer Assistance
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                        K
                        klishanth
                        from Kollam, Kerala
                        Sep 7, 2017
                        Resolved
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                        Resolved

                        Address: 632513

                        I am a hdfc bank credit card holder. The bank has debited rs. 2499/- from my credit card number ending with 2784 with my concern (While calling take decision to say yes) on date: 31/08/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2499/-

                        Oneassist relationship number : 2610303
                        Name :- kannan
                        Mobile no. :- [protected]
                        Credit card number ending :- xxxx2784
                        +1 photos
                        Oct 11, 2017
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 09, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,
                        we have taken note of your comments expressed and you may look forward to receive a response to your e-mail id in 12 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].
                        -Manoj
                        HDFC Bank Customer assistance
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                          N
                          Nikhil Palem
                          from Surat, Gujarat
                          Sep 7, 2017
                          Resolved
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                          Resolved

                          I'm hdfc credit card holder. The bank has auto debited rs 1899/- from my credit card number ending with 3119 without my concern on 05/09/2017. I have registered only for one year. I'm not interested in your service at present. So, cancel the membership and refund this debited amount 1899/- as soon as possible.
                          Thanks

                          One assistant relationship number:. 1272963
                          Name : palem nikhil prasad
                          Mobile number : [protected]
                          Credit card number ending: 3119
                          Oct 12, 2017
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 11, 2017
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We have taken note of your comments expressed and you may look forward to receive a response to your e-mail id in 12 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected]

                          -Bejoy
                          HDFC Bank Customer Assistance
                          Dear sir i want to stop auto debit facility for airtel mobile recharge Rs. 100 for [protected] and Rs.100 for [protected] my customer id is 65049775. Sandip M. Dagde and my email id is [protected]@gmail.com
                          Hi i have added 5000 from my CC card and got into wallet but wen i transferred to bank account 5000 but got deducted but not credited into bank account and wallet is 0. transaction error status
                          TXN ID :[protected]iS91zB1
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                            A
                            aniavi
                            from Kolkata, West Bengal
                            Sep 7, 2017
                            Resolved
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                            Resolved

                            I transferred rs. 20000/- from my account to another account through imps on 4th september 2017.
                            Money debited but not credited to beneficiary account, and in status its showing payment successful. Please kindly refund my money or resolve the issue
                            My name is avijit das and other details are as below:
                            Rrn reference number: [protected]
                            User reference number: [protected]
                            Beneficiary a/c no: [protected]
                            Beneficiary ifsc code: yesb0cmsnoc
                            From account: [protected]
                            Oct 8, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 07, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                            -Bejoy
                            HDFC Bank Customer Assistance
                            Sep 15, 2017
                            Updated by aniavi
                            Hi,

                            I have replied back but didn't back response yet.

                            Thanks & Regards,
                            Avijit
                            Dear
                            Sir / madam

                            I was send money to my friend through hdfc chiller app.but in chiller app request is still pending...please akosha solve my problem...

                            imps amount missing (hdfc to yes bank) - Comment #2843261 - Image #0
                            Hi, I have Added Money in PAYZAPP through SBI credit card, Transaction got failed, but money is deducted from credit card,
                            Please Refund my money back to my credit card
                            HDFC Bank Customer Care's response, Sep 11, 2017
                            Verified Support
                            Dear Customer,

                            That sounds concerning.​ For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

                            -Bejoy
                            HDFC Bank Customer Assistance
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                              A
                              Adil Baig
                              from Hyderabad, Telangana
                              Sep 6, 2017
                              Resolved
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                              Resolved

                              Address: Hyderabad, Andhra Pradesh, 500088

                              I tried transferring 5k from my credit card to my payzapp account, the transaction was unsuccessful. Then again i did a transaction fro another 5k, it failed again. 10k has been cut from my credit card but nothing reached my payzapp wallet. I tried mailing/calling payzapp customer care but no response from them. Please let me know when i can get my money back.
                              Oct 10, 2017
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 08, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              That sounds concerning.​ For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

                              -Bejoy
                              HDFC Bank Customer Assistance
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                                G
                                gvr3
                                from Hyderabad, Telangana
                                Sep 6, 2017
                                Resolved
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                                Resolved

                                Sir, today 06/09/17 i installed you payzap android app on my mobile and followed the instructions for registration and adding money the first one registration done in good but when adding the money from my credit card after the completing the transaction it showing that transaction failed... I thought i made some mistake and i repeated it again but the result is same stating that your transaction is failed... And the amount rs/- 300/- from my credit card is debited and no money balance is showing in payzap account... Pls help in regarding...
                                Thank you..
                                Oct 9, 2017
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 08, 2017
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                That sounds concerning.​ For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

                                -Bejoy
                                HDFC Bank Customer Assistance
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                                  Y
                                  Yuvraj Gill
                                  from Jammu, Jammu and Kashmir
                                  Sep 6, 2017
                                  Resolved
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                                  Resolved

                                  Address: Amritsar, Punjab, 143022

                                  I have saving account in amritsar hdfc court road branch. Low balance account charges debit from. Staff not deal properly. I have saving account in amritsar hdfc court road branch. When i open my savings account they told me that no charges debit when your account is low then 10thousand. But now every month low balance charges deducted from. My account. When i goes to bank the staff not deal properly so please help me.
                                  Oct 8, 2017
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 07, 2017
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                  -Bejoy
                                  HDFC Bank Customer Assistance
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                                    W
                                    worldhealthcare
                                    from Bengaluru, Karnataka
                                    Sep 6, 2017
                                    Resolved
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                                    Resolved

                                    Address: Chennai, Tamil Nadu

                                    These cheats influenced us to get indulged in a policy named "younstar udan". They forced to pay using credit card for the 1st year and that they will offer a waiver for the emi interest. For my premium, the interest comes around 5k. After lots and lots and lots of follow up calls, they somehow paid 2300. Rest 3k is still pending. They either don't attend your call. Or will promise you that they will check and call. As usual these bankers, don't even mind to respond after 6 pm and will you will be staring at the mobile waiting for their response. When you retry, some other person picks up the call and they will fool you saying, am a new trainee and the person you intended to talk is in some other call, bla bla bla. Then one fine day, they will say, the amount will be credited by 12th of next month. But nothing happens.

                                    Be ware of these hdfc personnel (Or so-called hdfc life personnel) - priya, anitha, vikraman from chennai branch.

                                    They will never even provide you their hdfc life email id. If you ask, they will provide you some gmail ids. Cheats to the core!
                                    Oct 12, 2017
                                    Complaint marked as Resolved 
                                    HDFC Life customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 08, 2017
                                    HDFC Life Customer Care's response
                                    Hi, kindly write your issues to us at [protected]@hdfclife.com from your registered Email ID for us to have the case investigated and to address your concerns.
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                                      M
                                      Madhusudhana KA
                                      from Pune, Maharashtra
                                      Sep 6, 2017
                                      Resolved
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                                      Resolved

                                      Hi,
                                      I added 5000 rs to my payzap app from my credit card transaction has been failed but i received an sms from bank you have spent 5000rs money to payzap. And 5000rs amount was deducted from my credit card and 5000rs not added to my payzap balance. The balance in payzap is showing zero. I am not able to know where the money is gone. Kindly look on to it and do the needful.
                                      Oct 9, 2017
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 08, 2017
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      That sounds concerning.​ For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

                                      -Bejoy
                                      HDFC Bank Customer Assistance
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