HDFC Bank Complaints & Reviews

Sep 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and confirm having responded to your email id today(September 21, 2017). The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance

Sep 21, 2017

HDFC Bank Customer Care's response Dear Customer,

Instant PIN change process for Debit Card is as below :
Login in Netbanking and Click on Cards tab
Go to Debit Card => Request section
Click on Instant Pin Generation option
From the Card No drop down select your card number
Now enter new pin
System will prompt for OTP validation, enter the OTP received
On successful validation of OTP, success message will appear on the screen and with this Debit Card pin will be reset immediately
Alternatively, you can apply for regeneration of your ATM / Debit PIN in following ways:

1. Through NetBanking
Login into NetBanking
Click on cards
Click on Request option under Debit Card status on the left hand side
Click on Pin Regeneration
Select the card number and click on continue.
If you are eligible for Green pin, system will ask to verify the mobile number and if the number is correct, then One Time Password( Green PIN OTP ) is sent to the registered number instantly which you can use in HDFC Bank ATM to set a PIN of your choice.

If not eligible for Green PIN, Physical PIN will be dispatched to your mailing address.

Select the Reason, Check the mailing address, Confirm the address and click on the Terms and conditions and click on confirm Physical PIN will be dispatched to your mailing address.

2. Through SMS

You can generate Debit Card Green PIN through SMS banking by following below steps :

Step 1 : Send SMS to 5676712 from your bank registered mobile number. ( SMS format : Type REPINLast four digit of Debit Card e.g REPIN XXXX )

Step 2 : You will receive Green PIN ( 6 digit OTP ) on your mobile

Step 3 : Visit any of nearest HDFC Bank ATM to set 4-digit PIN.

You need to be registered for SMS banking to avail this facility. Incase you are not registered for SMS banking facility, send SMS to 5676712 (SMS format : 'REGISTER or Visit nearest ATM/Branch or login to Netbanking).

Note : Kisan Savings Accounts and BSBDA small accounts are not eligible for Green PIN OTP.

3. Through Branch

Please submit the form at any of our branches - On receipt of the form & successful verification, we will process a new ATM PIN and send it to your mailing address. You may verify your address by logging into Netbanking through "My Contact Details".

Please refer the below link for the Duplicate PIN Request Form .

http://www.hdfcbank.com/assets/pdf/Duplicate_Pin_Request_pad.pdf

Kindly visit the following URL to access information on our Branches.

http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch?ifn=no&facility=all-facilities&id=gxissh3j

4. Through phone banking

Submit a request at PhoneBanking, post validation with your Telephone Identification Number (TIN).

Kindly visit the following URL to access information on our PhoneBanking numbers:

http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no

Charge of Rs.50 + taxes towards PIN reissuance would be levied, as applicable.

-Bejoy
HDFC Bank Customer Assistance

Sep 20, 2017

HDFC Bank Customer Care's response Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your complete issue, account details and registered contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance

Sep 20, 2017

HDFC Bank Customer Care's response Dear Customer,

I'm really sorry to hear that.Please share caller details, contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help me track your e-mail.

-Bejoy
HDFC Bank Customer Assistance

Sep 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We understand that our official Padmavathi contacted you and assisted you with your requirement.

-Bejoy
HDFC Bank Customer Assistance

Sep 20, 2017

HDFC Bank Customer Care's response Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your complete issue, card details and registered contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance

Sep 20, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, card number and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

Sep 19, 2017

HDFC Bank Customer Care's response Hi Rushabh,

We wish to inform that All Domestic Lounge visits using priority pass will be charged at US $27 + GST as applicable w.e.f. 25th May 2017. Charges will be billed to your Credit Card statement within 90 days of Lounge visit. Any lounge visits out of priority pass network will be chargeable as per the discretion of the respective lounges. We observe that Rs 1, 754.73 has been leived on your card account for visiting the lounge at Mumbai Airport on 31/05/2017. Please use the below link to know the features of the credit card.
https://www.hdfcbank.com/personal/credit_card/regalia-card?id=gts8miq2&path=regalia-card.

-Abigail
HDFC Bank Customer Assistant

Sep 21, 2017

HDFC Bank Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform that the IMPS to Account transaction of Rs.5000/- initiated on date 17/09/2017 is successful from our end. Please find below the details for assistance & request you to get in touch with the respective bank

Bank Transaction ID:[protected]
Beneficiary Account number:[protected]
IFSC Code:SBIN0011064
BENF Bank Acc Name:R SARAVANAN

Bejoy,
HDFC Bank Customer Assistance