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HDFC Bank Complaints & Reviews

2.9

Updated: Aug 21, 2026

Complaints 32962

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18423

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Address: Chennai, Tamil Nadu, 600089

I applied for moneyback credit card but i wrongly got diners club international (Rewardz) credit card. I want to know the reason.

I posted the query regarding this issue. They explained me i am applied the credit online but i am not sure and something happened in backend.

Now they deduct 1500 amount in the credit card and they advice to pay the amount in smart emi 3 months. For your information i am not apply the smartemi. Why these things are happening now days. I want free life time credit card other wise close the card and just leave me.

If the credit card is not closed within 1 week. I am sure i will close my hdfc account.

I have applied the money back credit card two weeks back reference is no [protected]s1. I tracked the credit card status its came to know it is in disapproved status. I don't know why it is rejected.

I am not responsible for this issue. And i am sure and i didn't pay any single amount to cancel or replace this card. Its totally disappoint me a lot.

Given diner club rewardz credit card details:

Name : sudharsan s
Credit card no :[protected]

I posted the query in the hdfc credit card online (www.hdfcbank.com/query)and got the reference number [protected] for future tracking.

Oct 5, 2017

Complaint marked as Resolved

Thanks for the response. My query is resolved Thanks team.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and confirm having responded to your email id today(September 21, 2017). The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance

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Address: Murshidabad, West Bengal, 742229

I suffer to much problem regarding banking process. I have a account in hdfc bank. My account no is [protected]. I did not get atm otp number yet although i received my atm card on 14/09/2017. I face so many probleam like cash witdrwal. My home town is farakka but i live in jangipur for official purpose. I can not affored anythiing that we used daily.
So, i requested you to please look in to this matter as soon as possible.

Regards
Kashem sk
Mobile no-[protected]

Oct 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2017

HDFC Bank Customer Care's response Dear Customer,

Instant PIN change process for Debit Card is as below :
Login in Netbanking and Click on Cards tab
Go to Debit Card => Request section
Click on Instant Pin Generation option
From the Card No drop down select your card number
Now enter new pin
System will prompt for OTP validation, enter the OTP received
On successful validation of OTP, success message will appear on the screen and with this Debit Card pin will be reset immediately
Alternatively, you can apply for regeneration of your ATM / Debit PIN in following ways:

1. Through NetBanking
Login into NetBanking
Click on cards
Click on Request option under Debit Card status on the left hand side
Click on Pin Regeneration
Select the card number and click on continue.
If you are eligible for Green pin, system will ask to verify the mobile number and if the number is correct, then One Time Password( Green PIN OTP ) is sent to the registered number instantly which you can use in HDFC Bank ATM to set a PIN of your choice.

If not eligible for Green PIN, Physical PIN will be dispatched to your mailing address.

Select the Reason, Check the mailing address, Confirm the address and click on the Terms and conditions and click on confirm Physical PIN will be dispatched to your mailing address.

2. Through SMS

You can generate Debit Card Green PIN through SMS banking by following below steps :

Step 1 : Send SMS to 5676712 from your bank registered mobile number. ( SMS format : Type REPINLast four digit of Debit Card e.g REPIN XXXX )

Step 2 : You will receive Green PIN ( 6 digit OTP ) on your mobile

Step 3 : Visit any of nearest HDFC Bank ATM to set 4-digit PIN.

You need to be registered for SMS banking to avail this facility. Incase you are not registered for SMS banking facility, send SMS to 5676712 (SMS format : 'REGISTER or Visit nearest ATM/Branch or login to Netbanking).

Note : Kisan Savings Accounts and BSBDA small accounts are not eligible for Green PIN OTP.

3. Through Branch

Please submit the form at any of our branches - On receipt of the form & successful verification, we will process a new ATM PIN and send it to your mailing address. You may verify your address by logging into Netbanking through "My Contact Details".

Please refer the below link for the Duplicate PIN Request Form .

http://www.hdfcbank.com/assets/pdf/Duplicate_Pin_Request_pad.pdf

Kindly visit the following URL to access information on our Branches.

http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch?ifn=no&facility=all-facilities&id=gxissh3j

4. Through phone banking

Submit a request at PhoneBanking, post validation with your Telephone Identification Number (TIN).

Kindly visit the following URL to access information on our PhoneBanking numbers:

http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no

Charge of Rs.50 + taxes towards PIN reissuance would be levied, as applicable.

-Bejoy
HDFC Bank Customer Assistance

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M

mohd99211

Sep 23, 2020

Please my atm repin resolve not otp receive

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Address: 600017

I am a hdfc bank credit card holder.

The bank has auto debited rs. 1299/- from my credit card number ending with 4841 without my concern on date:18/09/2017.

I am not interested about this service and don't want this membership any more.

So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 2790855
Name :- d saranraj

HDFC Bank customer support has been notified about the posted complaint.

Sep 26, 2017

Updated by Saranraj.d As discuss telecal

pls refund the full amt and cancel the one assist card, pls do the needful

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 21, 2017

Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2368712 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

S

Saranraj.d

from Chennai, Tamil Nadu

Sep 26, 2017

As discuss telecall
Pls refund the full amt and cancel the oneassist card .pls do the needful

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Address: New Delhi, Delhi, 110019

I have a salary account in hdfc bank which was opened by my previous company where i was working 3 years back but when i changed my company then my new company opened my new account in icici bank. But now i am working in a media company where they have asked me to open an account in hdfc. I like hdfc bank services so i got agree because i have an account in hdfc but when i checked my balance in my account then i found that i have been fined around rs.5000/- unnecessarily. It really made me disappointed.
I request you to please waive off all the penalties from my salary account so that i can continue my hdfc bank account to receive my salary from my company.
Your quick response will be appreciated.

Regards
Swatantra srivastava
Email:- [protected]@gmail.com

Nov 3, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

HDFC Bank Customer Care's response Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your complete issue, account details and registered contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: Hyderabad, Andhra Pradesh, 500090

Website: payzapp.biz.hdfcbank.com

Hi team,

I've been trying reach you on phone since more than 3 days. It's always busy.

On 14th september, i've made a withdrawal transaction of 5000rs. But, it took so long to turn up the success screen along with a popup message stating "your transaction has been successful. If your funds are not credited to your bank account, the same will be refunded back to wallet within 4 working days". But, i see that 5000rs credited to neither of them (Bank account/payzap wallet).

This is not the kind of experience we expect from such a reputed bank. Could you please expedite the resolution and do the needful.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Gurgaon, Haryana, 123401

Website: www.consumercomplaints.in/new_complaint

Dear sr/ ma'am,

My name ramesh. My contact no is[protected]. My complaint regarding hdfc salary account. I have salary acount open in 2012 but i have left company in 2014 so that i don't know account will convert in saving but i have no any information. So that when i know about this i have visit in hdfc bank at that time they have told me after three years it will automaticy close but till now it not close so when i have visit they demand money so please resolve this issue
Account no[protected] name ramesh branch manesar, haryana
Negetive amount -3519.46

HDFC Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110044

Website: www.consumercomplaints.in/new_complaint

Sir i am costomer of your bank from past 8 years... On dated sep.19 i received a call for credit card. I gentry request your person not to call me due to some very urgent work. He called me again within 5 mints. I again request him not to call me otherwise i will withdraw my account from hdfc.in reply he said ok please remove account and after this i continually received too many calls from hdfc from different nos. Asking for same credit card subscription. I have screen shot of call history which i will use as a proof.

Nov 6, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

HDFC Bank Customer Care's response Dear Customer,

I'm really sorry to hear that.Please share caller details, contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help me track your e-mail.

-Bejoy
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400011

Website: HDFC Bank - Payzapp

(Date[protected]
I have sent 5000 to the bank account of mine which shows successful but the amount is not showcasing in my account credentials. The need of money for people can be immediate.in such cases, it is very disappointing that the amount has been blocked in this manner.

Is this app built by hdfc to store such amount and achieve interest amount profit to the bank? A basic amount of 5k takes 5 days and what if i transact a huge amount? Will you guys settle it in 15-20 years in installments?

Your customer care folks seem to be busier than our pm. Held the line for a long time in terms of getting a solution.

Hdfc you are not only creating apps full of bugs but you are also letting other banks opportunity to grow and develop far better then what you guys are

Karan. [protected]@yahoo.com

HDFC Bank customer support has been notified about the posted complaint.

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This is with reference to my hdfc life policy no.[protected]Photo of policy document attached).

I had bought this policy in 2014 and it was sold to me by hdfc representative. I was told that its a minimal investment per month and benefits are very good. I was given a sheet with hdfc life logo and break up of investment with returns.

The person explained me that after the lock-in period of 3 years i will get 1, 15, 000/- as the sum assured. And he gave me the paper that had the breakup mentioned on it. Since i have my daughter's education to be managed i decided to go for it and plan her education accordingly.

Now i knew i have completed my 3 years so i went to hdfc life office in thane to surrender the policy as i needed the money to pay my daughter's term fee. I got the shock of my life when they told me there is no repayment of this kind of amount available on your policy. They told me that a maximum amount of 11-20k would be payable to me even if i surrender it now.

I am still not able to recover from this shock. I had planned my expenses on the basis of getting 1, 15, 000 and i am told that you might not get even 15, 000.

Please imagine my plight now. I have invested 72, 000/- in this policy and i am not even getting what i have paid the bank.

I have lost all the strength mentally to fight or complaint. As of now i can only beg to you to please look into the matter and pay me my money.

The contact details of people who sold this policy to me are as given below:

Ganesh patil: [protected]
Vikrant: [protected]

I request you to hear my plea and return me my money at the earliest.
Regards
Deepa nakhawa
(M) [protected]

HDFC Life customer support has been notified about the posted complaint.

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Address: Bagalkot, Karnataka, 587122

My name is rajveer singh. Recently i applied for a hdfc credit card. Luckily, i got the card after eligibility check. After one week, rs 878 got deducted from my card for "hegic-crdt shld & fl cvr" and after 2 more days, rs. 100 + gst for "emi processing fee-smartemi ln# 296916".

I did not opt for any of the credit shield policies or health or life insurance in first place. I don't know why hdfc being such a reputed organisation cross sell these insurance products in this unauthorized manner.

I requested for policy cancellation after talking to customer care. They said policy amount of rs. 878 will be refunded but emi processing fee can only be refunded by "hdfc ergo".

So, i request hdfc ergo to please refund emi fee of rs. 100 + any taxes which were charged to my credit card. Please cancel all the policies and smart emis permanently as i don't want to buy any as of now.

Policy no. [protected]
Mobile no. [protected]

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Address: 500020

Website: www.indiaconsumercomplaints.com/complaint-filing-procedure-hdfc-banks-including-other-banks

Hi sir/madam,

Im associated with this bank for the last 4 years. I have maintained the minimum balance. Again you guys deducted 531.00 rs with the cheque number mir[protected]. It was the same problem the last month i spoke the agent explained everything. My account number [protected]. Please refund the amount asap. They fore i request you to double check the account and refund the amount.

Regards,
Sudhir
[protected]

Oct 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We understand that our official Padmavathi contacted you and assisted you with your requirement.

-Bejoy
HDFC Bank Customer Assistance

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Address: 560102

Website: hdfcbank.com

Hdfc bank has provide me with a complimentary priority pass, for which they have the offer of 12 complimentary lounge access in the airports.
And i suddenly see that i was charged for the same without any prior notice.
This is not a fair behaviour from the bank.
And if i contact the customer care service they are playing musical chairs between them and priority pass people.

Oct 21, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

HDFC Bank Customer Care's response Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your complete issue, card details and registered contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: 110008

I am a customer of hdfc patel nagar branch (New delhi) i am trying to get a new password for my atm. As i am not suffering from brain stroke, i had sent my wife (She has the second name in my account) and i have also sent the authority letter but still they have not issued the pin no. When they want to open a new account, they will come running.

My email id is aartisharma. [protected]@gmail.com

Oct 21, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, card number and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

Sep 20, 2017

Updated by Krishan kant sharma 1947 Ok...sure. wil share all the details

Sep 25, 2017

Updated by Krishan kant sharma 1947 I am using a Airtel no in my utter pardesh district, facing a lot of issue in the network. Had also complaint about the same but no response is been received. Want Airtel to be more professional and pls havr a different IVR for network issues; as it is becoming common nowdays with the company.

Sep 30, 2017

Updated by Krishan kant sharma 1947 Dear Mr Bejoy,

According to your mail, I have mailed all my details since 10 days but still waiting for the support from the bank.

Regards
K k sharma

Oct 09, 2017

Updated by Krishan kant sharma 1947 My issue is still not solved, this shows the seriousness of the company. I would request the forum to mark it has a pending complaint.

Oct 13, 2017

Updated by Krishan kant sharma 1947 Dear Customer,

I request you to share your complete issue, card number and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

I have received this email and have send all the details but no action as been taken from the bank. Pls

Oct 17, 2017

Updated by Krishan kant sharma 1947 Mr Bejoy,

I have alread mailed my details and still waiting for the response.

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Address: Hyderabad, Andhra Pradesh, 500072

Website: hdfc payzaap

As i request transfer from payzaap to my bank account. By mistake i have entered my bank customer id instead of account number on 14th sep, 2017 at 10:17am. The amount was debited from my payzaap account ([protected]) but the amount not credited to my account or not returned to my payzaap account. So, please resolve my problem immediately it was emergency to me.

Mobile no:[protected]
Email id:[protected]@gmail.com

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Address: 410206

I transfer rs. 500 on september 12, 2017 from hdfc bank to payzapp wallet. Amount is deducted from my hdfc bank account but it is not credited in payzapp account. I tried to contact customer care number but it always busy no any response is getting by email also. After completion of 7 day no any kind of help is getting from payzapp. For the same i contact to hdfc customer care executive they said no issue from the hdfc bank.

HDFC Bank customer support has been notified about the posted complaint.

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rajsarita80

from Delhi, Delhi

Sep 19, 2017

HDFC Bank — regarding extra finance charges

Dear sir
With regards to inform you my credit card no is [protected] and September 2017 finance charges 1783 rs hai but I paid September will extra how is possible and deduct the finance charges from my Hdfc credit card account. Thanks

Regards
Rajendra singh
Mob no [protected], [protected]

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Address: 360001

Hdfc credit card no. [protected] and [protected]

The charges of rs. 1754.73 debited on 04.09.2017 pertaining to pp lounge fees 31052017 bom are wrongly debited and included in the statement. We have not used airport lounge on that day. Pl. Arrange to reverse the charges under advise to us. We have requested to toll free numbers so many times but the charges are yet not reversed. Pl. Look into the matter.

Rushabh jain and kosha jain

Oct 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Sep 19, 2017

Updated by Rushabh jain The complaint is yet to resolved.

Verified Support

Sep 19, 2017

HDFC Bank Customer Care's response Hi Rushabh,

We wish to inform that All Domestic Lounge visits using priority pass will be charged at US $27 + GST as applicable w.e.f. 25th May 2017. Charges will be billed to your Credit Card statement within 90 days of Lounge visit. Any lounge visits out of priority pass network will be chargeable as per the discretion of the respective lounges. We observe that Rs 1, 754.73 has been leived on your card account for visiting the lounge at Mumbai Airport on 31/05/2017. Please use the below link to know the features of the credit card.
https://www.hdfcbank.com/personal/credit_card/regalia-card?id=gts8miq2&path=regalia-card.

-Abigail
HDFC Bank Customer Assistant

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Address: Mumbai City, Maharashtra, 400059

Website: [email protected]

Name :- vyankatesh mishra,

Date :[protected]

Agency phone no :- [protected]

Loan 4 best team are literally abusing on call and that team handle by gurav kadge hdfc credit manger.

I require personal loan, due to some address issue my file was rejected by mr gaurav kadge, i m follow up from last 2 week with loan 4 best team.

My requirement is bt+ 3lacs fresh amt,

But these just guys are blindly working, they don't know even what is the customers require.

I m with hdfc from last 8 yrs.

If hdfc reffering these types of agencies, then not good for hdfc.

HDFC Bank customer support has been notified about the posted complaint.

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I have a made fund transfer of rs 5000 from payzapp app to my saving account on[protected] the transaction get failed and money didn't credited to my payzapp wallet. I have called on customer support no. [protected] and ask for clarification of refund they could not give a proper information, many a times the is in waiting, and when connected to executive they don't cooperate with me. (To. Sb a/c no.[protected], r. Saravanan, sbi bank ifsc code. Sbin0077064)
Transferred on. Sun, sep 17, 17 10:09am
Your txn id:[protected]mm94ix1

Muthu murugan. G
[protected]

Oct 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2017

HDFC Bank Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform that the IMPS to Account transaction of Rs.5000/- initiated on date 17/09/2017 is successful from our end. Please find below the details for assistance & request you to get in touch with the respective bank

Bank Transaction ID:[protected]
Beneficiary Account number:[protected]
IFSC Code:SBIN0011064
BENF Bank Acc Name:R SARAVANAN

Bejoy,
HDFC Bank Customer Assistance

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Sir i have given my mandatory document for opening my salary account in your infosis branch bhubaneswar on friday but they are not taking any action on this i have to submit my relative document in my company as soon as my possible and today is fourth working day and they r not opening my account so i reqiest you to please look into this matter as soon as possible i have called them several times but they are just ignoring me i dont know why??? So please help.

Oct 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

HDFC Bank Customer Care's response Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your complete issue and contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600094

Hello i m nagesh singh one of tht guy he calls me he told he is my personal bankar and your r. D % has increased before u was getting 6.5 %and now it's 13 % i was happy and then i m ready to go with his instructions he told me u have to take all your money back in your account and after tht again u have to invest i followed all his instructions he told me 15000 minimum u can start i transferred my 15000 rs in your hdfc life account but finally when everything was done then they told me every year u have to pay 15 k every year

HDFC Life customer support has been notified about the posted complaint.

Sep 19, 2017

Updated by Nagesh Singh Thakur I what my money back

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