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HDFC Bank Complaints & Reviews

2.9

Updated: Apr 15, 2026

Complaints 32946

Resolved

18420

Unresolved

14526

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Address: Vadodara, Gujarat, 390018

Hi i m hdfc bank credit card holder. Suddenly 22/08/2017 my register mo. No. Show msg debit your credit card rs.16927/00 or two other transaction. Or many transaction decline wrong otp. I called hdfc credit card and block the card. This transaction made gamewallet shi. I have raise a case a disputes amount unauthorised transaction. I have mail cdf to hdfc credit card department. But i don't know unauthorised transaction through credit card and open a disputes case open so how made authorised from bank. My credit card bill generated and pay the amount due date.in this case can i pay bal amount or wait the refund amount after 4 month still case is open or nothing to pay my credit card bill make unauthorised transaction

Sep 28, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, card and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Sep 03, 2017

Updated by Shah Alpesh dear sir i have already share my complaint concern card and reg. contact detail above email id with ref.no.
on 2nd sep.2017 1.40AM
HBL=[protected]
ref id TTU[protected]

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S

Saib513

from Visakhapatnam, Andhra Pradesh

Aug 28, 2017

I have tried an amount transaction of rupees 10000 and 5000 using hdfc card and with payzap it got declined but my amount was debited from my account . This is frustrating, called cx service but no response, need immediate action to refund my money... nor i will file a case on payzap...

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Address: Rayagada, Odisha, 765001

On dated 25 august 2017 i have transferred a sum of rs. 5000/- from my payzapp wallet id no. [protected] to sbi bank account and wallet shows transaction has succesful but the same amount has not credited in my bank account. My payzapp account id. [protected]. Please refund my amount rs. 5000/- please. I have also called customer care of payzapp he called that he can not help me. Also he give txn. Id. I. E.[protected].

Oct 2, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2017

HDFC Bank Customer Care's response Dear Customer,

As per your query, we wish to inform that the IMPS account transfer for Rs.5000/- on[protected] shows as successful from our end, we request you to kindly get in touch with the respective bank with the below mentioned details for further assistance.

Bank transaction Id[protected]
Bank Account Number - 3 XXX XXX XX 88
Bank IFSC Code - SBIN0003068

-Bejoy
HDFC Bank Customer Assistance

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S

saipooja.k

from Sathupalli, Telangana

Apr 16, 2018

On dated 13th April 2017, I booked a ticket through paytm.But I cancelled the tickets and got a msg from paytm as your amount 421rs credited which is still not credited to my bank account.

Account number- [protected]
Account holder name - kakulapati saipooja
transaction id - 89775.

Thanks,
pooja.

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Address: Dadra and Nagar Haveli, Dadra and Nagar Haveli, 396230

Sir,

My debit card is lost and i have fill the form for new debit card in hdfc bank but after more then 30 days credit card not come to my home address, i have again go to bank then fill up form for the same then debit card come after 15 days but pin not come after 15 days again go to bank and fill form form for manual pin but after 25 days till pin not come, i have fill the form 3 - 4 times but no response from bank person

Sep 27, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Aug 27, 2017

Updated by dodia alpesh Sir,

My debit card is lost and i have fill the form for new debit card in HDFC bank but after more then 30 days credit card not come to my home address, i have again go to bank then fill up form for the same then debit card come after 15 days but pin not come after 15 days again go to bank and fill form form for manual PIN but after 25 Days till PIN not come, i have fill the form 3 - 4 times but no response from bank person

Aug 27, 2017

Updated by dodia alpesh Sir,

Due to pin not come i have not operate my debit card and net banking from last 3 months

Verified Support

Aug 27, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id/ card and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600097

Website: Consumer complain

Hi,

During the cash withdrawal process, i donâ€™t receive cash from the atm but my account is still debited for the amount.

I have also attached the image of message i got after withdrawal.

I don't know what shall i do so i am writing here. Hope that appropriate step will be taken.

Thanks
Gaurav rana
Rana. [protected]@gmail.com

Sep 27, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your ATM details, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: 110088

Website: outlets.sodexobenefitsindia.com

Hi

Just want to make complaint against the fraud, redeem program run by hdfc credit card team, they have made tie up with the fake company like sodexo, which does not have market reputation & same is going to happen for hdfc moving onwards. I am not sure why they have did tie up with this fake company & after informing the same, bank is saying they are not responsible for any issue or concern.

Then team, just want to chk with you why you are giving those vouchers if you are not responsible for them.

https://outlets.sodexobenefitsindia.com/
None of the outlets shown on website accepts those vouchers.

Regards,

Vijay gupta
[protected]

HDFC Bank customer support has been notified about the posted complaint.

Sep 18, 2017

Updated by VijaykrGupta Hi,

I just want to update that After several Reminder & Mail still there is no Response from Sodexo Team.

Pls let me know how can I get it Escalated to next level. Motive is that Others are not Cheated like me.

They are making Fool & HDFC bank & others are Helping them to Grow in India.

Pls Its a request let me know how to get them BAN in INDIA.

Regards,

Vijay Gupta
[protected].

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Address: 560067

Website: www.marvel.com

I want change my registered mobile number. My credit card last digits 9696. My present registered number [protected] i want change this number to [protected]...
I have tried to customer care number but there was not connecting to customer section so please help me resolve the problem as early as possible otherwise ple give me good suggestion tanking u.

Sep 29, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to change of mobile number and wish to inform you that, we would require a duly filled & signed MID ( Most Important Document ) seeking change of mobile number to enable us to do the needful. The application form is available in our web site under the following path:
Forms Center > Credit Cards > Change of address, mobile number and email Ids
The address for communication is:
HDFC Bank Cards Division
No.8, Lattice Bridge Road
Thiruvanmiyur
Chennai – 600 041

-Bejoy
HDFC Bank Customer Assistance

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Address: Jodhpur, Rajasthan, 342011

Website: Payzapp.com

Sir,
I m using payzapp wallet which is owned by hdfc bank since couple of months.
On 25 aug 17, i have withdrawn rs 5000 to my bank account. Unfortunately the amount was deducted from payzapp wallet but same was not credited to my bank account. Then i called to hdfc cutumer care, they simply told me that ur amount successfully sent to ur bank account and tell me to contact ur bank cutumer care.
When i call sbi customer care they told me that we are not responsible for ur amount, hdfc is responsible, so contact them.
Now nobody able to take responsibility of that transaction.
Please help me sir... I require money urgent.

Mobile no. [protected]

Sep 29, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2017

HDFC Bank Customer Care's response Dear Customer,

We understand that our PayZapp team responded to your e-mail. We wish to inform you that the Wallet to Account transaction of Rs.5000/- initiated on date 25-August-2017 is successful from our end. We would request you to get in touch with the concerned bank for further assistance. Please find below details for your reference

Bank Transaction ID: 7XXXXXXXX2
Beneficiary Account number: 3XXXXXXXXX5
IFSC Code: SBIN0003649

In case of any further queries, please feel free to email at [protected]@payzapp.in or call on[protected]Toll Free) for more details.

-Bejoy
HDFC Bank Customer Assistance

Aug 28, 2017

Updated by Karmvir141 Thank HDFC ...got my money in my account

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Address: Kolkata, West Bengal, 700092

I want to change the credit card payment date but they informed me that HDFC bank not able to do it, so I have informed if not help then I will close the card to use and they do not send any reply. do not have minimum curtsy to reply. I want to change the billing cycle from 4 to 20 but they informed me unable to do it but when I called customer care number they informed me need to call for the same between 2 to 28 to change the date and I do the same but they informed me they do not change the date.

Complaint ID [protected]

They strictly said no.

Oct 7, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to write to [protected]@hdfcbank.com along with ur complete issue, card and registered contact dtls with ref ID- TTU[protected] in the subject line. Will get back to you.

-Bejoy
HDFC Bank Customer Assistance

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Address: Basti, Uttar Pradesh, 272001

Dear sir/mam,

I have purchased a policy no.16261065 in 2013 from hdfc bank basti branch, at the time of bubying the policy i have been informed that if i will pay atleast one premium i will get my money back after 5 year, due to some financial problem i could not pay the second premium and i was assured that i will get my money back after 5 year, but when i contacted to the hdfc life they told me your policy is traditonnal and if you will not pay 3 such premium you will not get any amount back, it was totaly miss guided me and fake sell, i am very upset and if my problem get not resolved i will go in irda.

Request you to please help me to get my money back...

Policy no[protected]
Name - ved prakash chaudhary
Mob-[protected]

Sep 26, 2017

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2017

HDFC Life Customer Care's response Hi, please inform the customer to write his issues to us at [protected]@hdfclife.com from his registered Email Id. Alternatively, the complaint letter duly signed by him can also be submitted to any of the nearby HDFC Life branch in customers location. It will be assessed by us and further the response with the resolution would be sent to customer.

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Address: Kaithal, Haryana, 136027

Hdfc security representative told me other rate of interest and actual is other. And amount transferred is also differ that i was told. My file no is 50120023. I can not accept this. This is totally fraud. And this is comes into my knowledge when amount transferred in my account and i told to representative. He never told me before this. Finally i decide not to accept this.

HDFC Securities customer support has been notified about the posted complaint.

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N

Nisarg Pathak

from Mumbai, Maharashtra

Sep 5, 2017

Respected sir,

This complaint is regarding error in Kyc even after submitting all details and hereby I have attached screenshot

Kindly look into this matter.

Thanks & Regards
Nisarg pathak

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Address: 123501

Dear sir,

Yesterday an amount of 174 deducted from my account in the name of of inter-brn cash chg incl gst 040817-mir[protected] but in this current month i deposit less than 50000rs & only 2 cash transactions happen in in my account thats why i am unable to get the reason for the deduction so i requested you pls refund my amount & pls also advise for the same so that i could not suffer such losses in future.

Name : yogender singh
Account number : [protected]
[protected]

Oct 1, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2017

HDFC Bank Customer Care's response Dear Yogender,

Please visit the URL below to know the fees and charges applicable to your account:
http://www.hdfcbank.com/personal/fees_charges/fees_charges

For any further clarification or assistance, please visit your account branch or our nearest branch. Kindly visit the following URL to access information for the complete address details of our Branches: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch.

-Bejoy
HDFC Bank Customer Assistance

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Address: 600099

Dear sir,
I am roselin, hdfc bank account was my salary account in my previous company. It has been 2 years since i left that company, now i am getting messages saying that penalty of 9k plus for not maintaining minimum balance.
I have contacted the bank and they are asking me to pay it in full to close my account.

Please help me to resolve this.

Regards
Roselin

Sep 26, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: Chandigarh, Chandigarh, 160036

Hello,

My self nishant kuma. Account number - [protected], cust id 65035939.
I swiped my debit card on 24th july 17 for rs. 370 twice. The amount got deducted from my account but not received on the other end. I tried to contact on your toll free number but it not getting connect by putting proper cust. Id and password also.

Kindly look into the matter and kindly revert my money back.

Regards,
Nishant kumar

Oct 3, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2017

HDFC Bank Customer Care's response Dear Nishant,

We have taken up the matter with concerned team and will revert to you on your registered email id in 5 working days.

-Bejoy
HDFC Bank Customer Assistance

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Have a made fund transfer of rs 4000 from payzapp app (App phone no. [protected]) to my account on[protected] the transaction showing successful but money didn't credited in my bank account. I have customer support no.[protected] and ask for clarification of refund they could not give a proper information, attached here transaction receipts. Please resolve my problem asap.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh, 500033

I have a made fund transfer of rs 4000 from payzapp app (App phone no. [protected]) to my account on[protected] the transaction showing successful but money didn't credited in my bank account. I have customer support no. [protected] and ask for clarification of refund they could not give a proper information, attached here transaction receipts. Please resolve my problem asap.

Oct 18, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2017

HDFC Bank Customer Care's response Dear Customer,

We understand that you have done an IMPS account transfer for Rs.4000/- on 25-Aug-2017 which is successful from our end. We request you to get in touch with your respective bank with the below mentioned details for further assistance.

Bank transaction Id - 723XXXX285
Bank Account Number - 3XXXXXXX172
Bank IFSC Code - SBIN0004607

-Bejoy
HDFC Bank Customer Assistance

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Address: Ernakulam, Kerala, 683108

This month rs. 708 deducted from account as amb charges. What does that mean? I am not informed by bank before deducting this amount. Since it was my salary account i was using the account regularly, but recently when i changed company the salary account changed to sbi rather than hdfc. But i am having some amount in my hdfc account and they are deducting some amount every month without my knowledge. This is completely unacceptable. If some thing went wrong or i dont have enough balance, the bank should inform me before deducting the cash.

Sep 26, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2017

HDFC Bank Customer Care's response Dear Customer,
Kindly mail us at [protected]@hdfcbank.com from registered email ID along with Customer Id, charges details, and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.
-Manoj
HDFC Bank Customer assistance

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Address: Mumbai City, Maharashtra, 421001

Kindly close my salary account (Rajesh panjabi) as i am unemployed since jan 2017. I don't want any notification from hdfc bank again for any dues. They just want money as it it unethical way.. Please ask them (Hdfc bank) to close my salary account (Rajesh sajandas panjabi) as i am unemployed since 2017... I have already sent an email to hdfc bank to close my account, but they didn't. If people who have hdfc salary account, and now unemployed since jan 2017 and then they know that salary is not credited since jan 2017 and after 3 months they should close the account rather than sending dues notification. It is unethical. Pls close my salary account which is under the name of rajesh sajandas panjabi. I don't want any notification or messages for any due from hdfc bank.

Oct 7, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2017

HDFC Bank Customer Care's response Dear Customer,
Kindly mail us at [protected]@hdfcbank.com from registered email ID along with Customer Id, issue details and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.
-Manoj
HDFC Bank Customer assistance

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Address: Kutch, Gujarat, 370201

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 5312 without my concern on date:21/08/2017. I am not interested about this service.

There was a call received about hdfc card protection from your executive 10 days ago which cost was rs.1299/-.
I denied for this plan but when i checked my last statement received dated on 21 august 2017, i stared that rs. 1299/- was auto debited from my hdfc card account ending 5312 & converted into emi.
It's my humble request that i don't want this plan, so please cancel this plan and refund my all money.
I hope that you will pay attention towards this matter and oblige me.

â€‹name :- gopal singh
Mobile no. :- â€‹[protected]
Credit card number ending :- 5312â€‹,
Hdfc account no.- [protected],

Sep 29, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Aug 25, 2017

Updated by Gopalsingh Chouhan I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 5312 without my concern on date:21/08/2017. I am not interested about this service.

There was a call received about HDFC card protection from your executive 10 days ago which cost was RS.1299/-.
I denied for this plan but when I checked my last statement received dated on 21 August 2017, I stared that RS. 1299/- was auto debited from my HDFC card account ending 5312 & converted into EMI.
It's my humble request that I don't want this plan, so please cancel this plan and refund my all money.
I hope that you will pay attention towards this matter and oblige me.

â€‹Name :- Gopal Singh

Verified Support

Aug 29, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed and you may look forward to receive a response to your e-mail in 11 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance

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Address: Ernakulam, Kerala

I had swipped my debit card in central square mall on 20 aug 2017. Inr 1000 got deducted from my debut card but the transaction was failed. I want refund for the incorrect deduction of â‚¹1000
Transaction id - kl015154

It is more than 4 days that the amount is not refunded.

Kindly do the needful

Also provide a direct contact details for a customer service representative as the toll free number does not have any option to talk to a representative to file any complaints.

This is very frustrating

Sep 26, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2017

HDFC Bank Customer Care's response Dear Customer,
Request you to provide us your customer Id/card number, issue details, transaction details, date/time of transaction and registered contact details by writing from registered email ID at [protected]@hdfcbank.com. Please mention Reference Id TTU[protected] in the subject line. Our concerned team will get back you. –Natasha
-Manoj
HDFC Bank Customer assistance

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I had added 500 rs in payzapp wallet. Was using the wallet for first time. The phone call is not being answered. I tried calling them on thursday, friday but with no luck. The helpline number is useless. It is out of coverage, how can a toll free number customer care phone be out of coverage. After 6.30 on friday my phone finally connected to a computerised voice answering system where i kept my phone on for 13 mins but then disconnected it as i had waited for long while i believe. No response on e mail. Hdfc bank affilitated payzapp wallet literally is below par. Let know about this issue. Kindly call [protected]. I hope that past experiences of payzapp which were good continues this time. So please help and resolve our complaint asap

Aug 30, 2017

Complaint marked as Resolved

COMPLETELY RESOLVED

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Aug 29, 2017

Verified Support

Dear Customer,

That sounds concerning.â€‹ For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

-Bejoy
HDFC Bank Customer Assistance

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