HDFC Bank Complaints & Reviews

Hello,

I have using hdfc dinners club credit card rewards from past 1 year, i have accumilated around 10, 000 points and i redeemed a voucher to recharge my mobile and d2h, all of a sudden from aug 15th they have removed mobile recharge and d2h recharge from there dinners club portal without any one notice.
How can they do without informing to the customer?

With out informing they did the following.
1. Removed offer of 1+1 movie ticket
2. Reduced reward point value from 0.75p t0 0.30p
3. Removed d2h and mobile recharge from there portal.

Now using this card and accumulating points of no use.

I'm demanding a explanation on this.

I made a transaction of rupees 5000 on 21 august 2017 from my credit card to payzapp, money debited but not credited to payzapp account, when called to the customer care number no response at all. Again on 22 august 2017 i made transaction of 5000 which the amount debited from payzapp account and not credited to the bank account.
For the first one i don't see a txn id.
For the second one txn id is[protected]hm59kx5
Iam writing here because i have seen similar complaints from customers and not resolved for prolonged time.
Please revert with an immediate action asap.. Please.
Payzapp email i'd arun.[protected]@rediffmail.com

Hi i am rajrupa sarkar. I am not able to transfer funds or can add any beneficiary to my account. While sending the otp number the hdfc net banking are mentioning my registered mobile number and mail id but actually are not sending. I have raised complaints time and again in the hdfc customer care.
How can i send my money to my old parents. If hdfc takes care of this issue urgently

Day before yesterday i got a call regarding the sms alert charges renewal. I told the lady that i am not using my trading account so i don't want renew this service. But she convinced me saying that this service is linked with my saving accounts as well.
When i checked the sms alert charges for saving account its only 15 rs per quater!
But now they have charged me 590 rs for the sms alert service.

Hi my name is venugopal i am from hyderabad...
I have loaded 5000 rs from citibank credit card to payzapp wallet on 19th august 2017... At the time it shows me transaction failed but amount debited from my credit card... Till now it is not added into my payzapp wallet and not refunded back to my credit card...
Please do the needful support.

My no: [protected]
Mail id: [protected]@gmail.com

Thankyou..

Hdfc bank has deducted ₹4848 from my account no. [protected] as amb charges. Despite speaking so many times to their executive, they are not ready to entertain me. Firstly while opening mr. Jaswinder singh of jagadhri branch furnished wrong information about my account saying it's a classic account and you will be privileged customer and will not be charged anything, that account was opened. I was already having my account with hdfc since 2003 but that wanted me to open one account at their branch. Now when i'm trying for reimbursement of my money deducted, mr. Jaswinder singh avoiding my calls, which is making me mentally disturb as i'm not posted out of station and i'm not able to visit my branch. I want to take action against hdfc bank for furnishing wrong information and then neglecting my calls

Dear sir/madam

Manjunatha devaraj paid my personal loan at 7/8/2017, loan number 28256886

Initially i have called this number [protected] one lady received that call her name is swathi, after 10 minutes he send one mail to girinagar branch about personal loan amount rs.6500 please accept it like that than i have paid my personal loan amount cash deposit rs.6500 on 07/08/2017 at girinagar branch bangalore office,
But hdfc people daily call and harassmenting me, why they people dont know about inside the bank working, unnecessary bank people will put cheque bounce charge to me i will not pay 1rupee also in future, i will raise the complaint against hdfc whole bank people to consumer court,

Regards,
Manjunatha d
[protected]

This complaint about employee name-Hitesh sadane from amravati and nitin who works in hdfc bank @nagpur.
I got called from your bank for personal loan and i am also ready to take the same . In this case they required some doc from me, same was said to priyanka who had called me for personal loan.priyanka send hitesh for to collect the doc.
When hitesh came to me i told hm to give me 5 min for xerox but he reply me dat he dont hav a much time for that and also he told me that how can you called me to collect the paper if you dont hav a copy. So i told him how can you speak like this with customer, he replied that he work like this only. Then i told him to go back bcoz of his rude behaviour. Then i called to priyanka who is in nagpur i told her how can you send this type of guys who dont know how to behave with customer then she had forwarded call to her senior named nitin who was also favouring that guy and he told me that we give the loan to more than 10 peaples like you.
My question is that if you are giving a loan more than 10 peoples in a day so why you had call me for the same.
I dont know why you people are doing a telecalling for loan, stop it.
Or else keep one board outside and right there dat your bank is giving a loan to more than 10 people and you dont required more customers.
I dont want a loan from You but it is my suggestion becoz your employees not having a guts to convience the customer.
I request you to please dont keep such kind of employee for healthy business
Thanks

Hi sir//madam

My account number [protected]... Continuously for the last 3 months the amount is getting debited for an amount of 1716/-. Though it is my salary account. It is not yet converted to saving account. Please kindly go head and refund my amount. This is very hectic without any intimation unnecessarily my amount is being debited. If you are not going to refund my amount i have to close this account for sure. Really fed-up with this bank

Regards,
Sudhir kumar
[protected]

There is no attention paid to my complaints, since i have clearly mentioned this to the customer care executive that my office location has changed and its been 5 months that i have moved to other location.
Firstly i had clearly mentioned and asked the hdfc executive to get my bill statement delivered at my home address not the office address. But still on confirming with the customer care, i got to know that the hard copy of the bill is getting delivered at my previous office. Also, there is no message intimation or email about my bill details and due date for the bill to be paid. I have paid rs. 5000 in extra just because of hdfc mistakes that i am not getting the bill intimation. Every month once the due date is over, i get a call from hdfc bank executive saying i have to pay some amount + late payment fee of rs. 700 (Every month) and only after this call, i do the payment. I have done the payment every month but only when i get to know the amount.
I have paid whatever amount is told by the executive, and the hdfc only informs once the due date is over.
I have sent many mails and calls to get this issue fixed but no action has been taken on this. And my only concern is that i need some intimation via message or mail about my bill details. There was some amount which had to be credited back into my hdfc credit card account, on speaking to one exeuctive i was told it has been credited on 9th april, but while speaking to other executive, they told me there is no credit as such in my account.
This has been going on for last 5-6 months. Please take some action to resolve this issue.

Hi,

My self azaria. I applied for hdfc credit card and submitted all the documents needed. My application reference number :- [protected]s3. Home and office verification has been done. Digital verification also done. After 20 days when i checked the status it showed me credit card got disapproved. I want to know the reason.

Thanks

Azaria

This is to inform you that i am facing problem with bank account. Amount of rs. 16851 / has been deducted from my a/c by hdfc bank without any intimation. Rs. 2000/- also putted on hold by bank.
After discussing with bank, i came to know that someone has taken loan from bank by using my pan number.

Sanjeev kumar maurya
Hdfc account # [protected]

Please check and refund my amount.

Hi,

Policy no. 19398042

I have paid the excess premium on 27th of july 2017 and raise the request for refund of the same on 27th july 2017.

I didn't receive the amount in my account but the hdfc life is saying they processed the refund and shared the bank statement with the same.

Here is the service request#hdfcsl=[protected]

Here is the full email conversion with hdfc life.

From: "rahul meka"
Date: 21 aug 2017 4:25 p. M.
Subject: re:'hdfcsl=[protected]' policy no. 19398042
To:,
Cc:

I asked you for the below information.

Why are giving the me templated replies?

Please provide us with the following details enabling us to assist you regarding status of funds transfer from non icici bank account to your icici bank account:
Rbi reference number
Remitter's name
Remitter bank
Remitter's account number
Date of transaction
Transaction amount
Mode of transxction neft\imps

Thanks
- rahul

On 21 aug 2017 11:03 a. M., "[protected]@hdfclife.com" wrote:
Dear mr. Rahul
This is with reference to your e-mail communication, we apologise for the delay in response regarding the refund.

Please be assured that we have forwarded your request to the concerned team. Your request will be processed at the earliest

We assure you the best of our services always.

Warm regards,
Dharitri
Customer service officer
*

— original message —
From: rahul meka ([protected]@gmail.com)
Date: saturday, august 19, 2017 11:47 am
To: [protected]@hdfclife.com ([protected]@hdfclife.com)
Subject: re:'hdfcsl=[protected]' policy no. 19398042

Any updates on the below?

I am not going to pay the next premium which is due 27th of august 2017.

Can you adjust that?

Thanks
-rahul

On 18 aug 2017 11:51 a. M., "rahul meka" wrote:
Hi,

I already spoke with the icici bank and they need the below information.

If the funds are not received to any payment, it is your responsibility to check with icici bank.

Please provide us with the following details enabling us to assist you regarding status of funds transfer from non icici bank account to your icici bank account:
Rbi reference number
Remitter's name
Remitter bank
Remitter's account number
Date of transaction
Transaction amount
Mode of transxction neft\imps

Thanks
- rahul

On 18 aug 2017 11:41 a. M., "[protected]@hdfclife.com" wrote:
Dear mr. Rahul
This is with reference to your e-mail communication, we apologise for the delay in response regarding the refund.

Please be assured that we have forwarded your request to the concerned team. Your request will be processed at the earliest

We assure you the best of our services always.

Warm regards,
Dharitri
Customer service officer
*

— original message —
From: rahul meka ([protected]@gmail.com)
Date: thursday, august 17, 2017 05:25 pm
To: [protected]@hdfclife.com ([protected]@hdfclife.com)
Cc: customer. [protected]@icicibank.com (Customer. [protected]@icicibank.com)
Subject: fwd: re: 0009xacrxpkqv8pr:newsletter mail re newsletter mail fwd re'hdfcsl=[protected]' policy no. 19398042

Hi,

Please provide the below information to icici bank as requested.

Thanks
-rahul
— forwarded message —
From:
Date: 17 aug 2017 5:12 p. M.
Subject: re: 0009xacrxpkqv8pr:newsletter mail re newsletter mail fwd re'hdfcsl=[protected]' policy no. 19398042
To:
Cc:

Dear mr. Meka,
We understand your concern.
As per our telephonic conversation today, we requested you to provide us with the following details enabling us to assist you regarding status of funds transfer from non icici bank account to your icici bank account:
Rbi reference number
Remitter's name
Remitter bank
Remitter's account number
Date of transaction
Transaction amount
Mode of transxction neft\imps
For any clarification or more information, you may call our customer care on 33667777 between 7:00 a. M. And 9:00 p. M. Please prefix the number with the std code of your city.
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Rarun kumar
Customer service officer
Icici bank limited
Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

On 8/17/2017 12:31 pm, null null wrote:
Hi,

Any updates on the below??

Thanks
-rahul

On 16 aug 2017 1:30 p. M., wrote:
Dear customer

Thank you for writing to icici bank. We acknowledge the receipt of your communication.

We will attend and revert to your email in 2 business days.

Disclaimer :- this is an auto generated e-mail. Kindly do not reply on this mail.

Regards
Customer service team
Icici bank.

— original message —
From: rahul meka
To: customer. [protected]@icicibank.com
Cc: [protected]@hdfclife.com
Sent: wednesday, august 16, 2017 1:24:15 pm gmt+05:30
Subject: 0009xacrxpkqv8pr:newsletter mail fwd: re:'hdfcsl=[protected]' policy no. 19398042

hi team,


the below are details of transaction from hdfc life. Which i see any credit
in my account.

can you please check what's the issue here??



s no. Bank_id bank_name tpsl transaction id ref tran id submer code sm
transaction id bank transaction id transaction amount refund amount transaction
date transaction time refund date refund time status
1 940 icici si[protected] l5208 [protected][protected]
10000 27/07/2017 0:40:15 09/08/2017 15:39:30 refund done

thanks
-rahul



— forwarded message —
from: "[protected]@hdfclife.com"
date: 16 aug 2017 1:14 p. M.
subject: re:'hdfcsl=[protected]' policy no. 19398042
to: "rahul meka"
cc:

dear mr. Rahul,

this is with reference to your e-mail communication, as per confirmation
from team, refund amount has been successfully processed from our end.

s no. Bank_id bank_name tpsl transaction id ref tran id submer code sm
transaction id bank transaction id transaction amount refund amount transaction
date transaction time refund date refund time status
1 940 icici si[protected] l5208 [protected][protected]
10000 27/07/2017 0:40:15 09/08/2017 15:39:30 refund done

further we request you to please get in touch with your respective bank, by
which they may help you.

we hope to have addressed your concern.

we assure you the best of our services always.

warm regards,

kartheek
customer service officer

*
*

— original message —
from: rahul meka ([protected]@gmail.com)
date: wednesday, august 16, 2017 01:31 am
to: [protected]@hdfclife.com ([protected]@hdfclife.com)
subject: re:'hdfcsl=[protected]' update on service request[protected]


this is not going anywhere from last 20 days.

what's the escalation index???

what's the sla for this kind of issues??

i am not going pay the next premium and if the issue is not resolve by eod?

this is worst customer service experience.

looking at the this instance, i am confused whether to continue with
policy??

this time please don't reply with your stupid templated replies need real
answers.

it's not the question of 10k rupees, it's about customer service and
experience.

thanks
- rahul

on 14 aug 2017 11:04 a. M., "[protected]@hdfclife.com"
wrote:

dear mr. Rahul
this is with reference to your e-mail communication, we apologise for the
delay in response regarding the refund.

please be assured that we have forwarded your request to the concerned
team. Your request will be processed at the earliest

we assure you the best of our services always.


warm regards,
dharitri
customer service officer
*
*
— original message —
from: rahul meka ([protected]@gmail.com)
date: monday, august 14, 2017 10:01 am
to: [protected]@hdfclife.com ([protected]@hdfclife.com)
subject: re:'hdfcsl=[protected]' policy no. 19398042


please provide updated status on below???

thanks
rahul

on 12 aug 2017 5:10 p. M., "rahul meka" wrote:

what is the status now??

this is absolute nonsense it's already 16 days and this small issue you
are not able to resolve it.








on 11 aug 2017 1:53 p. M., "[protected]@hdfclife.com"
wrote:

dear mr. Rahul,

this is with reference to your e-mail communication, regarding the
refund.

please be assured that we have forwarded your request to the concerned
team. Your request will be processed at the earliest

we assure you the best of our services always.


warm regards,
dharitri
customer service officer

— original message —
from: rahul meka ([protected]@gmail.com)
date: friday, august 11, 2017 10:43 am
to: [protected]@hdfclife.com ([protected]@hdfclife.com)
subject: re:'hdfcsl=[protected]'policy no. 19398042

hi,

please see the attached bank statement from 26th july to till date.

please expedite i was expecting the credit by time.

can i connect directly with the concerned team???

thanks
- rahul



on 11 aug 2017 10:17 a. M., "[protected]@hdfclife.com"
wrote:

dear mr. Rahul,

this is with reference to your e-mail communication, we apologies for
the inconvenience caused. As information received from concern department
please check same acccount/card from which you have paid the premium.

still does not received the refund amount, please provide the statement
from date of debit to till date.

|sr no |bank_id |bank_name|tpsl |ref tran|submer |sm
transaction |bank |transaction|refund |transaction|transaction|refund
| | | | |transaction|id |code |id
|transaction |amount |amount |date |time
|date | | | | |id | |
| |id | | | |
| | | — + — + — +-
— + — + — + — + — +-
— + — + — + — + —
— + — | |refund |status | |time | |
— + — | | — + — + — +-
— + — + — + — + — +-
— + — + — + — + — | 1|
940|icici si |[protected]| 3264754|l5208 |[protected]|[protected]|
10000| 10000| 27/07/2017| 0:40:15|09/08/2017|
| — + — + — + — + — + — +-
— + — + — + — + — + — + —
— + — | |15:39:30|refund | | |done

we hope to have addressed your concern.
we assure you the best of our services always.

warm regards,

priyanka
customer service officer
*
*


— original message —
from: rahul meka ([protected]@gmail.com)
date: thursday, august 10, 2017 02:22 pm
to: [protected]@hdfclife.in ([protected]@hdfclife.in)
cc: [protected]@hdfclife.com ([protected]@hdfclife.com)
subject: re:'hdfcsl=[protected]'policy no. 19398042

please see the below email trail for more details.

please see the attached statement.

thanks
- rahul

on 10 aug 2017 2:20 p. M., "rahul meka" wrote:

hi,

please see the attached bank statement for your reference.

i don't see any credits from hdfc life.

- rahul

on 10 aug 2017 11:23 a. M., "rahul meka"
wrote:

i want to escalate this as it's running from last 14 days without
solution.

it's absolute nonsense.

do you have any service escalation index???

the company charges the late fees for not paying on time and why not
the company liable for same???

give me concerned person or team contact details???

- thanks
rahul


on 10 aug 2017 11:10 a. M., "rahul meka"
wrote:

hi,

this is nonsense that i have been saying amount is not credited in
account.

what confirmation you need from end.

i have been writing you from last 10 days.

i want to get this done by eod.

thanks
- rahul

on 10 aug 2017 10:22 a. M., "[protected]@hdfclife.com"
[protected]@hdfclife.com wrote:

dear mr. Rahul,

this is with reference to your e-mail communication, we apologies for
the inconvenience caused.

further, we regret to inform you that as per our records the
online success is done with inr. 10000.00 with payment no 8304012 on 03
august 2017 via anr no.[protected].

kindly check and conform whether the amount is credited or not. If
not write to us then we forward your request to the concern department.

we hope to have addressed your concern.
we assure you the best of our services always.

warm regards,

priyanka
customer service officer
*
*



— original message —
from: rahul meka ([protected]@gmail.com)
date: thursday, august 10, 2017 05:55 am
to: [protected]@hdfclife.com ([protected]@hdfclife.com)
subject: re:'hdfcsl=[protected]' policy no. 19398042


hi,

i would like to escalate this as i was expecting the credit by this
time.

it's more than 14days and i am monotonous reply with no further
updates.

please share the concerned person or team contact details.

i want to get this done by eod.

- thanks
rahul


on 2 aug 2017 3:40 p. M., "rahul meka"
wrote:

hi,

i don't see any credits from hdfc life in my account.

please check the exact status.

- rahul

on 2 aug 2017 2:12 p. M., "[protected]@hdfclife.com"
[protected]@hdfclife.com wrote:

dear mr. Rahul meka,

this is with reference to your e-mail communication, as per our
records the refund authorized of inr.10000 on 29.07.2017and the
refund is processed on 01.08.2017. The excess refund is processing and the
refund will be back at the earliest.

thank you for your patience.

we hope to have addressed your concern.

we assure you the best of our services always.

warm regards,

priyanka
customer service officer
*


— original message —
from: rahul meka ([protected]@gmail.com)
date: tuesday, august 01, 2017 06:22 pm
to: [protected]@hdfclife.com ([protected]@hdfclife.com)
subject: re:'hdfcsl=[protected]'

hi,

here are the details:

policy number: 19398042

plan: hdfc life click2invest - ulip
uin: 101l100v01
due date: 27-jul-17

premium amount: ¹ 10000

i need update on the given service request#
[protected]

regards
rahul meka


on 1 aug 2017 6:14 p. M., "[protected]@hdfclife.com"
[protected]@hdfclife.com wrote:

dear mr. Rahul,

this is with reference to your e-mail communication, we regret to
inform you that kindly write to us with exact policy number/client
id/application number. So that we assists you better.

we hope to have addressed your concern.

we assure you the best of our services always.

warm regards,

priyanka
customer service

...

Dear sir,

I purchased 200 no's shares of pnb housing finance on 21-july-2017 and again i purchased 400 no's shares of pnb housing finance on 24-july-2017.

So, i had total 600 shares as on 24-july-2017. As per announced dividend effective date 25-july-2017, my dividend becomes 600 shares x dividend rs. 6/share = rs. 3600/- to be credited in my bank account, but i received only rs. 1200/- in my bank account.

Please deposit remaining balance of rs. 2400/- in my bank account as soon as possible.

My demat account no. Is: [protected]

Looking forward to hear from you soon.

Best regards

Sanjiv singh

I have taken up a personal loan 104000

Loans was on 36 tenured months, hdfc was for a monthly emi of rs.3856.00

I have paid the loans for bank till july.

I have not been able to pay up since then, due to no job and back up.

I am facing major financial crisis due to family reasons, i m searching job now, my all family responsibility is on me now, so i want to know if there is anything i can do to settle this loan for a much lesser amount.

I also had a hdfc credit card with a due of 43 k

If you can please advice me the steps i need to take to get out of this loan problem.

I will look forward for your reply.

Many thanks.

I was using hdfc credit card and i couldn't make the payment due to financial problems and they have blocked the card..

There was outstanding of around inr 165000. Somehow i arranged money and paid 90, 000. Collection department says that you need to contact customer care and card will be activated however when i called customer care they denied and said that check with collection department. No one helped me. Pathetic service given by hdfc.

Hi, i have received sms of two unauthorized transaction as below:. It is now more than 17+ days & there is no updated. I am filled dispute from & send on cc. [protected]@ hdfc.com, but there is no any reply. I have called multiple times to cc & rm, but no update. Instead of tracking this transaction, they have bill this amount with current statement. Please escalate this to high management to look in to this.
1st trx - 05 aug 2017 - 21.02 - rs -31143.92 was spent on[protected]
21:01:36 at wish.com

2nd trx - 05 aug 2017 - 21.02 - rs -9204.00 was spent on[protected]
21:02:00 at agoda hotel reservation.

Hi team,

I don't know why 177.00 rs. Got deducted for '3rd party cash txn inc gst 240717-mir[protected]' on 12th aug 2017 from my hdfc bank account, please explain me this properly else refund my money back.

My account number :

Savings account no.: [protected], churchgate.

This is not a salary account.

Regards,
Nisha doshi.
([protected])

I have credit card of hdfc bank. One assist policy is activated on it.
They have automatically deducted 1299/- from my account.

Now i am saying i dont want my money back but i want to cancel this policy.

One assist costumer care executive told me this policy auto renew after one year. And automatically premium will be deducted.

I dont want this policy please cancel
I dont want my money
Can not speak to one assist costumer care executive for 1 hr every day
Plz help

Mandar bhandwalkar
[protected]

I vivekanand kedarlingayya hiremath, dob 14/1/1988, have hdfc standard life insurance attached to bajaj fin serv. I want policy copy or status with policy no pp000086, certificate number /loan account number 404pfr39715066, commencing from 11/5/17. My nominee is my mother, kindly send policy details to mail [protected]@gmail.com and mobile no [protected] and do needful. Thanku.