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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026
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HDFC Bank reviews & complaints page 1165

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A
Aslam Pervez
from Chennai, Tamil Nadu
Aug 23, 2017
Resolved
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Address: Chennai, Tamil Nadu, 600001
Website: HDFC

Hi all,

I have used my credit card and added rs 5000 in my payzapp account.
Then i have transferred to my icici savings account.in payzapp its shows successful. But in my bank account its not credited.

I am trying to reach the payzapp customer care number[protected] for past 3 days always its busy fed up of this app and customer care.

The mobile number i used in payzapp +[protected]
Oct 12, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2017
HDFC Bank Customer Care's response
Dear Customer,

Post checking the details, we see that you had made a IMPS transaction on 22-Aug-2017 13:02:30 for Rs. 5000/- and the transaction had failed. The refund for the same will be credited to your PayZapp wallet card within 5 working days.

-Bejoy
HDFC Bank Customer Assistance
Verified Support
Aug 29, 2017
HDFC Bank Customer Care's response
Dear Customer,

Your query has been reverted on 26TH August 2017 via email. Your future patronage is valuable to us, kindly rate our app.
In case of any query, you can contact us via : PayZapp Toll Free : [protected] or PayZapp Email Support : [protected]@payzapp.in

-Bejoy
HDFC Bank Customer Assistance
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    S
    shashank.pulastya
    from Noida, Uttar Pradesh
    Aug 23, 2017
    Resolved
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    Address: New Delhi, Delhi, 110053

    Kindly note the query reference number for [protected],
    Here my concern is that even after making complete payment and issuing noc to me, why written off is mention in my cibil reports,

    Jus because of write off mention in my cibil, i have face rejection from other finance institute, due to this i'm lack of getting any financial from others.

    I need my report without write off mention on it, please advise is this demand is unnecessary?

    From last 4 months im writing mails till now.
    Above mention reference no. Is from the auto received mail from grievance redressalcc.
    Sep 24, 2017
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 24, 2017
    HDFC Bank Customer Care's response
    Dear Customer,

    Request you to raise your complete issue at [protected]@hdfcbank.com along with your loan/Credit Card/ Cibil Report no & registered contact details with ref ID-TTU[protected] in the subject line. Will get back to you.

    -Bejoy
    HDFC Bank Customer Assistance
    Aug 25, 2017
    Updated by shashank.pulastya
    Mail Sent
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      D
      Darapaneni Giri
      from Gurgaon, Haryana
      Aug 23, 2017
      Resolved
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      Resolved

      Address: 560045

      Dear team,

      I made a transaction from payzapp wallet to andhra bank were transaction failed and at the same time, my payzapp wallet money got deducted.

      Kindly process my money back to my wallet.

      Below i am furnishing account details.
      Mobile: [protected].
      Account id: in[protected].

      Thanks & regards,
      Darapaneni giri,
      Mob: +91-[protected].
      Oct 19, 2017
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 28, 2017
      HDFC Bank Customer Care's response
      Dear Customer,

      Post checking the details, we see that you had made a IMPS transaction on 21-Aug-2017 18:39:39 for Rs. 5000/- and the transaction had failed. The refund for the same will be credited to your PayZapp wallet card within 5 working days.

      -Bejoy
      HDFC Bank Customer Assistance
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        J
        Jaylesh Mehta
        from Rajkot, Gujarat
        Aug 23, 2017
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        Address: 360007

        I am having my family accounts with hoc bank rajkot yagnik road branch, my relationship manager is hardik vaja
        Recently i have received from gobiba that hardik vaja has refured you for cash voucher of rs 3000 /00
        Is hdfc authorised him for using our phone data for their personal you is there is any privecy policy is there
        Surprisingly i have ask hardik vaja for my housing loan required for 20, 00000/00 on hdfc approved project but till to day he has not turned out after 25 days
        Regards
        Jaylesh mehta
        HDFC Bank customer support has been notified about the posted complaint.
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          A
          ashishgusain
          from Delhi, Delhi
          Aug 23, 2017
          Resolved
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          Address: New Delhi, Delhi, 110058

          I have deposited a cheque vide cheque number 898325 at hdfc sec-10 branch on[protected]. Till date there is no response from the bank to clarify the same.
          I have visited hdfc, sec-10 branch and them came to know that cheque delivered by bsa courier. I have tried so many time to contact the courier service for follow-up but there is no response the mentioned phone number :[protected]/[protected]/[protected].
          Then i have submitted a formal complaint on hdfc bank portal and received a call from[protected] on[protected] at 6:47pm which was missed but i have called back on the same number three times but no positive response received from the banks end.
          Now i just want to know my cheque status is it with hdfc bank or with bsa courier???
          This is the first time experience with hdfc bank for this kind of services.

          Thanks & regards,
          [protected]
          Sep 24, 2017
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 24, 2017
          HDFC Bank Customer Care's response
          Dear Customer,

          Request you to write to [protected]@hdfcbank.com along with ur account/ complete address of the branch where the same was submitted and ur registered contact dtls. Please mention Ref ID-TTU[protected] in the subject line for me to track ur mail & assist you better.

          -Bejoy
          HDFC Bank Customer Assistance
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            K
            kishan_p19
            from Mumbai, Maharashtra
            Aug 23, 2017
            Resolved
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            Resolved

            Address: Mumbai City, Maharashtra, 400013

            Hi, team,
            Add/ pay all utility bills new option inside recharge/bills not working in payzapp app. I am facing the attached error since quite a long time now. Could you please help with the resolution.
            Payzapp customer care no. And support email are not responding. Also would like to bring to your notice that the payzapp support is very slow in response and the telephony customer care reach ability needs to be improved.

            Account: na
            App version: 3.01.06.04 [3010604]
            Phone make/model: lenovo lenovo a7010a48
            Android version: 6.0

            Regards,
            Kishan poojari
            Sep 25, 2017
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 24, 2017
            HDFC Bank Customer Care's response
            Dear Customer,

            That sounds concerning.​ For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

            -Bejoy
            HDFC Bank Customer Assistance
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              B
              brunda shanker
              from Mumbai, Maharashtra
              Aug 23, 2017
              Resolved
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              Resolved

              Address: 560099

              Hi my self brunda,

              I thought to apply loan in axis bank but hdfc person misguided by telling that loan will be get in hdfc faster compared to axis bank. So i applied first time loan in hdfc. He took 15 days to login my application by asking many documents. I provided all documents which were told by him but after that he is not responding to call and i am unable to know the status of my loan. Now i moved to other bank.

              I lost my precious 15 days with hdfc by believing the bank. Now also i don't know the status of my loan. If hdfc not sanctioned loan also fine but proper response should be given to customer.

              I lost my trust in hdfc and decided to changa my salary account from hdfc to other trust able bank.

              Person details,

              Sharath from hdfc bank, bangalore
              Mob. Number:+91-[protected]
              Loan reference number:50277037
              Sep 25, 2017
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 24, 2017
              HDFC Bank Customer Care's response
              Dear Customer,

              Regret the inconvenience caused. Request you to write at [protected]@hdfcbank.com along with your loan application details and registered contact dtls. Please mention Ref ID- TTU[protected] in the subject line for me to track your mail & assist you better.

              -Bejoy
              HDFC Bank Customer Assistance
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                B
                brunda shanker
                from Mumbai, Maharashtra
                Aug 23, 2017
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                Address: 560099

                Hi my self brunda,

                I thought to apply loan in axis bank but hdfc person misguided by telling that loan will be get in hdfc faster compared to axis bank. So i applied first time loan in hdfc. He took 15 days to login my application by asking many documents. I provided all documents which where is told but after that he is not responding to call and i am unable to know the status of my loan. Now i moved to other bank.

                I lost my precious 15 days with hdfc person by believing the bank. Now also i don't the status of my loan. If hdfc not sanctioned loan also fine but proper response should be given to customer.

                I lost my trust in hdfc and decided to changa my salary account from hdfc to other trust able bank.

                Person details,

                Sharath from hdfc bank, bangalore
                Mob. Number:+91-[protected]
                Loan reference number:50277037
                HDFC Bank customer support has been notified about the posted complaint.
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                  H
                  hazra suman
                  from Chennai, Tamil Nadu
                  Aug 23, 2017
                  Resolved
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                  Address: Kolkata, West Bengal, 700047

                  Bank has deducted money from my account as per below details
                  12 aug 2017 - inter-brn cash chg incl gst 200717 - mir[protected] mir[protected] 12 aug 2017 rs. 1, 858.50
                  I believe this is towards interbank cash transaction charges but before transacting i asked the concerned bank manager for any additional charges are there or not. On his confirmation that no charges are there i did some cash transaction.
                  I need the money back
                  And also bank should have knowledgeable persons at branches having full information about all charges.
                  Sep 24, 2017
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 24, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Request you to write to [protected]@hdfcbank.com along with ur complete issue, account/customer Id and registered contact dtls. Please mention Ref ID-TTU[protected] in the subject line for me to track ur mail & assist you better.

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    S
                    sarvar shaikh
                    from Chennai, Tamil Nadu
                    Aug 23, 2017
                    Resolved
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                    Resolved

                    Address: 411006

                    Sarvar ahmad shaikh
                    M. H. B. Society, build no. H-8/2674,
                    Yerwada pune -411006,
                    [protected]

                    To
                    The chief manager
                    Bank name
                    Branch name
                    City

                    Dear sir / madam

                    Sub: request to cancel my credit card

                    Due to personal reasons, i don't need the credit card. Hence, i request you to terminate / cancel my credit card immediate effect.

                    Further details of the card:

                    Name of the card: titanium card, times card etc.

                    Name of the card holder: sarvar shaikh
                    Card no.: [protected]

                    Expiry date: 07/20

                    Further i request you to send me confirmation letter that my credit card / credit card account has be closed.

                    Thanking you,

                    Sincerely
                    Sarvar shaikh
                    [protected]
                    Sep 23, 2017
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 23, 2017
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We are disappointed to understand that you are contemplating to discontinue your credit card relationship with us. Your relationship is important to us and we request you to reconsider your decision of closing the card account giving us an opportunity to be of continuous service to you. If you still wish to close the card account, we request you to forward us a duly signed letter along with your destroyed (diagonally cut) credit card to the following address to enable us do the needful. HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur P.O., Chennai 600 041. For security reasons, we would be unable to process card closure request received through e-mail / Post.

                    -Bejoy
                    HDFC Bank Customer Assistance
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                      D
                      Deep2703
                      from Mumbai, Maharashtra
                      Aug 23, 2017
                      Resolved
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                      Resolved

                      Address: Mumbai City, Maharashtra, 400607
                      Website: Cibil

                      I am asawari khandagale my loan has been foreclosed on january 2017. Till date it is showing active. It is not the responsibility of hdfc bank to close it and show zero account. They don't have mailed me no dues certificate yet. If they chase for emi why don't they do the same for closing account after foreclosure. It is not their responsibility. We are working don't have time to run for such small things. They are making our credit score poor. What cibil doing just posing the reports of banks not cross checking it??? It is working for banks to spoil credit score and harasse people like me.
                      Sep 24, 2017
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Aug 24, 2017
                      Updated by Deep2703
                      I visited bank for the same. They are saying I have to pay 640 rupees and close the account. Already all the charges have deducted from my account. This the only way of banks to extract money from customers making wrong entries in cibil.
                      Aug 24, 2017
                      Updated by Deep2703
                      Loan Account number 26663358
                      Verified Support
                      Aug 24, 2017
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Regret the inconvenience caused. Please mail us your complete issue at [protected]@hdfcbank.com along with your loan account details and contact details with ref ID- TTU[protected] in the subject line. Will revert to you.

                      -Bejoy
                      HDFC Bank Customer Assistance
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                        R
                        reeee
                        from Delhi, Delhi
                        Aug 23, 2017
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                        Address: Rewari, Haryana, 123501

                        Dear hdfc bank,
                        Hdfc bank are the one who directed me to one assist but really this company is not taking any request and auto payment mode is activated in my credit card. When i asked for the hdfc bank help they are not responsible.

                        I din't expect this irresponsible behaviour from hdfc

                        I'm using hdfc credit card since last 4 year card number ending with 8*4. My account is activated with one assist mfee and charged amount 1299 rs with out my knowledge. I want to cancel the unauthorized plan against my card, and also credit my money in my credit card which you have deducted in my credit card account.

                        Also this is unfair that you cannot deduct the amount from the credit card without prior notice through call/message.
                        And hdfc bank also has to recheck this issue with the auto payment modes.

                        This is the 2nd year i'm requesting again for the cancellation of this one assist plan. Please kindly take a notice and cancel the plan and repay my amount rs.1299 as soon as possible.

                        So request you to please cancel this activation against my credit card, and refund my money also.

                        Thank you,

                        Ashish k chawla
                        HDFC Bank customer support has been notified about the posted complaint.
                        Dear Ashish,

                        Greetings from OneAssist...!

                        We deeply regret for the inconvenience caused to you & appreciate your patience.

                        We are unable to find any details using your name, requesting you to kindly share the customer ID or registered mobile number.

                        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                        Regards,

                        Deepali

                        Team OneAssist
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                          R
                          ramesh shahane
                          from Mumbai, Maharashtra
                          Aug 23, 2017
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                          Address: Ahmednagar, Maharashtra, 414001

                          Ian HDFC Bank Credit card holder the bank has auto debited 2617 rupees from my Credit card number ending with 3905 without any concern . I am not interested about one assist service and don't want this member ship any more.so cancel the membership and refund the money of Rd.2617. OneAssit Relationship no 2544180. Name Ramesh Shahane. Mobile No [protected]. Credit card ending no 3905
                          HDFC Bank customer support has been notified about the posted complaint.
                          Aug 23, 2017
                          Updated by ramesh shahane
                          Dear sir, . My HDFC credit card ending 3905 deducted 2617 I want to cancel my policy bearing No and relationship no 2544180, I request to you that please cancel for policy immediately and refund my money Hundred percent. Regards. Ramesh.S
                          Dear Ramesh,

                          Greetings from OneAssist...!

                          We deeply regret for the inconvenience caused to you.

                          As per your request, we have cancelled your plan vide service request No. 2288333.

                          The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

                          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                          Regards,

                          Deepali

                          Team OneAssist
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                            K
                            kav12
                            from Jabalpur, Madhya Pradesh
                            Aug 22, 2017
                            Resolved
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                            Resolved

                            Address: Dewas, Madhya Pradesh, 455001

                            Date of incident - 22.08.2017
                            Mobile no: [protected]
                            Name-smiko equipments pvt. Ltd.
                            Branch:dewas (Mp)

                            We have applied for bank guarantee for export bond from 4th august. Bank has given some formets to complete the application. One of their representaive mr. Mahendra was co ordinating with us for bank guarantee. He has lack of knowledge for this particular matter.in every day 1-2 days he came with different reason that you have not completed this and that./we requested him that please told us in single meeting that what we have to do to complete the process. But again and again he asked to come for signature or seal or any other issue.
                            Today first time he came to our factory & asked to sign in stamp paper. I simply ask him when it will be complete. He said that because of incomplete document given by you, the bank guarantee is incomplete. I said him that it is because you had not told us properly. After that he loudly speak with me and said that he is the manager in hdfc bank. After that i also speak with him loudly. At last he threw the paper on my table and said he will not make bank guarantee.

                            I want to ask is it right attitude??
                            This is how your people deal with customer.

                            Please look into the matter.

                            Kavitta
                            Sep 24, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 24, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,
                            We sincerely apologise for the inconvenience caused to you. We understand that our branch official has contacted you and informed you that the BG will be provided to you shortly. For further assistance you may contact Mr. Yogesh Kumar Sharma (Backup Branch Manager ) on Mobile [protected] or Email : yogeshk.[protected]@hdfcbank.com
                            -Manoj
                            HDFC Bank Customer assistance
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                              visweshkk
                              from Kothagudem, Andhra Pradesh
                              Aug 22, 2017
                              Resolved
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                              Resolved

                              Address: Khammam, Andhra Pradesh, 507101

                              Money not dispended but balance get deducted

                              I am a customer of icici bank (Savings account).

                              Date of transaction[protected], i had used hdfc bank atm (I had done from the hdfc bank atm (Atm id is s1ackd01) situated in kothagudem town, bhadradri kothagudem district, telanaga state.

                              Atm got shutdown suddenly with out dispensing the money (10000), even though money got deducted from my icici bank savings account.

                              I have raised services request with the icici bank i., e, sr[protected],
                              For which i got only 1000, then again i raised another services requests with the icici bank such as, sr[protected], sr[protected], these services requests are closed by icici mentioning that hdfc bank is not responding back on this request.

                              Can you please respond on my transactions failure on your hdfc bank to get my money back.

                              Please investigate and get it credited back to my icici s/b account asap.

                              The feedback says that hdfc delays this kind of complaints abnormally which is a concern to customers.

                              Thanks in advance.
                              Sep 23, 2017
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 23, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to write to [protected]@hdfcbank.com along with your complete issue, ATM details, transaction details, account/card and registered contact details with ref ID-TTU[protected] in the subject line. Will get back to you.

                              -Bejoy
                              HDFC Bank Customer Assistance
                              Dear Customer,

                              Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              ICICI responded very irresponsible and not provided my money back.

                              can i get any guidance on how to raise a complaint against the ICICI bank.
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                                Vishwas R Vishu
                                Aug 22, 2017
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                                Address: Bangalore, Karnataka, 560077

                                Hi every one,

                                Am vishwas. R, i took an credit card from hdfc. I did not opt for any credit shield policy but they deducted my money. I need to know when they dont have concern to ask my permission without billing me for useless amount charged. I will take this to higher level if am not refunded with 878 rupee.
                                If any hdfc officials are reading this message get back to me. My number [protected].
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  A
                                  Ashish Gupta
                                  from Pune, Maharashtra
                                  Aug 22, 2017
                                  Resolved
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                                  Resolved

                                  Address: 800014
                                  Website: www.hdfc.in

                                  Dear sir,
                                  I am using a credit card of hdfc bank.in july month statement they added a false transaction of rs. 472.98 at mops-sbc-cr-card-g mumba.
                                  Now when i said that this transaction is not done by me they are refusing it.
                                  They are also not providing the transaction details. When i investigate about transaction it was done at passport/visa office but i have never done this.
                                  They are also not refunding the money for said false transaction.
                                  Please help me to get transaction details/refund of money.
                                  When i check the online consumer complaints there are many complaints regarding this transaction. This is totally fault by bank.

                                  Details are below:-

                                  Name:- ashish kumar gupta
                                  Mobile:- [protected]
                                  Email:- [protected]@gmail.com
                                  Bank:- hdfc
                                  Account number:- [protected]
                                  Sep 25, 2017
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 23, 2017
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We infer from your mail that you are not in agreement towards the transaction of Rs. 472.98 at M/s. MOPS-SBC-CR-CARD-G MUMBA IND. As confirmed in our mail, we request you to contact our Phone Banking officer at[protected] to block and reissue the card. Post card block, we shall take the transaction for investigation with the merchant.

                                  -Bejoy
                                  HDFC Bank Customer Assistance
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                                    N
                                    Neeraj Kachru
                                    from Gurgaon, Haryana
                                    Aug 22, 2017
                                    Resolved
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                                    Resolved

                                    Please provide credit card statement for the last three months (May to july 2017).
                                    I'm not receiving statements through post nor through email.
                                    I tried to call on customer care number but no response.
                                    Kindly do the needful at the earliest.
                                    Thanking you,
                                    Neeraj kachru
                                    304a, vipin garden, kakrola mor, uttam nagar, new delhi, 110059.
                                    Phone number [protected]
                                    Sep 23, 2017
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 23, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Request you to write to [protected]@hdfcbank.com along with your complete issue, card details and registered contact details. Please mention Ref ID- TTU[protected] in the subject line for me to track your mail & assist you better.

                                    -Bejoy
                                    HDFC Bank Customer Assistance
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                                      M
                                      Moses Mekala
                                      from Chirala, Andhra Pradesh
                                      Aug 22, 2017
                                      Resolved
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                                      Resolved

                                      Sir,

                                      I made a transaction sum of Rs 5000 from my payzapp to icici bank on 18th August 2017. The transaction was failed and stated that refund will be initiated, i hoped that my refund will be within 5 days but I didn't get the refund to my payzapp. Please refund as soon as possible. I'm in money urgency.

                                      Following is my transaction id.
                                      Txn Id:[protected]nY41bY1

                                      Hoping refund as soon as possible.
                                      Thank you.
                                      Oct 5, 2017
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 24, 2017
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      That sounds concerning.​ For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

                                      -Bejoy
                                      HDFC Bank Customer Assistance
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                                        S
                                        sreekanth Kandepalli
                                        from Pune, Maharashtra
                                        Aug 22, 2017
                                        Resolved
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                                        Resolved

                                        Hi sir//madam

                                        My account number [protected]... Debited amount of 1416/-. Againist amb chrg incl gst for jul2017-mir[protected] it is not yet converted to saving account. Please kindly go head and refund my amount. This is very hectic without any intimation unnecessarily my amount is being debited. If you are not going to refund my amount i will raise complaint to rbi banking ombudsman,. Really fed-up with this bank

                                        Regards,
                                        Sreekanth kandepalli
                                        [protected]
                                        Oct 8, 2017
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 28, 2017
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We understand that our branch official Ms. Swati Agrawal has contacted you through email and addressed your query. For further assistance you may contact her on[protected] or respond to her email.

                                        -Bejoy
                                        HDFC Bank Customer Assistance
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