HDFC Bank Complaints & Reviews

I have submitted a request for credit card statement to be received physically but the customer care people are not following up properly. They have earlier told me that they have raised the request and i will receive the statement but after a few days when i call again to check the status, i m told that the request has been rejected. Since i had already mentioned that i can not access the e-mail id i have registered with for the credit card and demanded a physical statement, i m told to change the registered email id which takes 7-10 working days. I have already waited for a week now and need the statement on urgent basis. This is a really pathetic customer care service i am dealing with. Sending a statement is just a simple thing, these people can't even process this much for the customer. I really wonder what sort of service they are offering to their customers. Extremely disappointed!!
Also, these people should atleast provide the access to the statement on their website so that the customer can view the details from there. I have had a very bad experience

Hello,

I have applied for credit card on 9 june, but still my application is in process. None of your phone banking officers are happy to help and asking me wait for 21 days again and again. That's absurd. Being a classic customer, atleast i deserve some priority. It's more than 2 months but still no communication from your side despite my cibil score being excellent.

Kindly train your support staff for better communication and let me know the status asap, else i'll be forced to close my account.

Credit card application: cc32374529

Reference no: [protected]n1

I have been writing to close my account and i have submitted a complaint earlier also, i mentioned already in my emails that i want to discontinue this card as i have lost this card and not using it but hdfc guys never responded in an appropriate way. Than i payed all the due amount and now hdfc is still claiming another amount approx 280000 from me when i have not used that card, i asked your executive to call me back and let me know who and where my card has been used without my authorisation but he never responded back. Because of your carelessness somebody has used my card. Highly unprofessional.

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 2999/- from my credit card number ending with 0275 without my concern on date:07/08/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2999/-

Oneassist relationship number : 2501087
Name :- madhushree n
Mobile no. :- [protected]
Credit card number ending :- 0275

Dear sir/madam,

This is to bring to kind notice that “my account is regally checked by the bank employee without my request/knowing and due to this my cibil score getting negative. Now please take the action against to faulty and conform me “how it done”.
My account no. [protected] (Vk. Enterprises, vinod kumar)
Account type:- current
Contact no. [protected]

On[protected] deposit in name : udit garg a\c [protected] at branch tonk road, laxmi mandir jaipur (Raj) but on the slip filling mistake a\c no. [protected] rs. 3100/- udit garg but cashier correct the name by self pen (Shivani & wrong cash deposit rs. 3100/- in wrong a\c no.) after that i go to again bank branch[protected] for correction the account.
But this time cashier & manager absuing me & refuse to given back money or correction in account.
So my humble request to (Chairman hdfc sh. Deepak parekh sb.) for refund or correct the deposit. Rs. 3100/- in wright account.
Cashier have no right to correct name or number.
I also given my complain to branch manager. At jaipur (Tonk road)

By deepak agarwal, f-113, kartarpura ind area, jaipur ([protected])

Hi, this is gokula from chennai (Madhandhapuram) i have recently applied for home loan in hdfc bank through a builder who had bankers linked to them. Due to personal reasons i had to drop the project - file no.[protected]. The banker asked me to drop a mail regarding refund of the processing fee, which i did on july 14th and till now the refund amount (Rs.11, 615) is not yet deposited. Its been more than a month and the response from the banker is very poor.
Banker details:
Name: suresh
Id: [protected]@hdfcsales.com

Attaching the mail and debit screen caps for reference. Please take necessary
Actions.
Note: the eagerness in collecting the processing fee is not visible when the same has to be refunded. Very poor customer service, highly disappointed.

Recently rs 177 is deducted from my hdfc bank account without any intimation or notice with subject to third party transaction inc gst. It was shown as third party transaction inc gst in account summary. Can i know for what reason the money us deducted from the account. As per the fees and charges rule. For third party transaction above rs 25000/- per day transaction will costs 125 rs charge. But i haven't done this much transaction from the account. Only rs 300 was transferred into my account.
I want my money back

My user id for payzapp account is [protected].
I have a made fund transfer of rs 5000 from payzapp app to my saving account on 12-aug-2017 the transaction get failed and money didn't credited to my payzapp wallet. After around 2 days the transaction status is showing successful but still the amount neither reflected on my saving account nor in my payzapp account.
Please help me out what should i do??

This is imrankhan having hdfc bank saving account [protected] chakan, pune, hdfc bank deducted rs. 34970.46 & rs. -20279.82 balance in my account. From my saving account without any approval on 11th august 2017.

My daughter admitted in hospital and when i swap card on hospital they have declined my card payment. I have shocked when saw my hdfc bank debited my account without my confirmation or any prior intimation.

Due hdfc bank nonsense treatment my daughter yet in hospital.

I have made complait to director forum of hdfc bank but yet not positive and valid response from them.

I also paid overdue payment with interest also. I just fail last two months minimum due because some personal problem.

I continue followup with customer representative of hdfc bank on phone no. [protected] from last week but i do not received any exact time when will be my amount refund in my account.

On monday i receive call to customer representative of hdfc bank from phone no [protected]. He told me bank had refund your amount by today evening. But yet not received.

Now my complaint is how can bank deducted amount whatever they want and when they want without account holder confirmation and approval?

If this type treatment done from hdfc bank to his old customer then how we can trust on banks and reserve bank of india. This is totally fraud with me and harassment by hdfc bank

Kindly refund the same money in my account on high priority.

Regards
Imrankhan
[protected]

Hi

This is with reference to the credit card number [protected]. On february 13 2017, we purchased a mobile phone through amazon as we saw an advertisement in the news paper saying “6000rs cash back using hdfc credit cards”

We checked with customer service whether we are eligible for this cash back and then we purchased the mobile phone

We kept following up for the cash back. Whenever i approached the call centre, they told you will be getting in 3 months time

So we waited long. Every time we got a response as wait for a week or check your statement

During july 1st week, when we contacted the customer service, they told that we are not eligible. This is absolutely ridiculous

Then we raised a complaint and they told that they will get the cash back in a week time

Later on our card was lost and we blocked the card, so after two weeks when we called, they could not track the complaint and we have to raise the complaint once again

Yesterday when i called, they asked to contact you through email

I need the cash back of rs.6000 as soon as possible. Otherwise i am going to apply for card with icici. We are very much frustrated with the service of hdfc. We always have issue from last year november on one thing or the other.

I am looking for your immediate action in this regards. Otherwise i am going to take it up in consumer complaint and social media.

Please don’t cheat the customer. If i have not checked with the customer service before buying, it is my problem. But your people confirmed that we have a cash back and now you cannot deny your words.

Awaiting your earliest response

Your frustrated customer

We have a credit card swipe machine (Edc m/c) at alex jewellery shop
With tid no. 40806511. With the.
We almost require 5 paper rolls per week for the transactions to print.
We have also complained many times to complaint division
However there is no response from them.
Kindly guide what should we do
Hence the usage of the rolls is more.

Regards,
Vandana naik
[protected]...

This is with reference to the credit card. On february 13 2017, we purchased a mobile phone through amazon as we saw an advertisement in the news paper saying “6000rs cash back using hdfc credit cards”

We checked with customer service whether we are eligible for this cash back and then we purchased the mobile phone

We kept following up for the cash back. Whenever i approached the call centre, they told you will be getting in 3 months time

So we waited long. Every time we got a response as wait for a week or check your statement

During july 1st week, when we contacted the customer service, they told that we are not eligible. This is absolutely ridiculous

Then we raised a complaint and they told that they will get the cash back in a week time

Later on our card was lost and we blocked the card, so after two weeks when we called, they could not track the complaint and we have to raise the complaint once again

Hdfc is cheating us and now i am going to apply for card with icici. We are very much frustrated with the service of hdfc. We always have issue from last year november on one thing or the other.


If i have not checked with the customer service before buying, it is my problem. But hdfc people confirmed that we have a cash back and now you cannot deny their words.

Third party transaction inc gst - i had a deduction of 177 rs without any notification. It was shown as third party transaction inc gst in account summary. I have called their customer care number but their services are too low even i wrote an email also but did not get any reply. I still don't understand what was it about and the helping services of hdfc are also not reliable.

Dear Guys,

I am writing this important blog on the eve of 71 independence day, we also want the indepence from these "fake marketing calls insurance offers".

Firstly I got the call on 25th May from the name of person Vipul Aggarwal([protected]/[protected]) and Naveen ([protected]), They told calling from HDFC promotional channel and there is one beneficial direct policy "HDFC Life Super income Plan with Addition policy three benefits" mention below:-

1 20% Commission of Agent First year and 10% commission recursive next 7 year.

2 5 lacs HDFC ERGO medical policy with total 5 family member

3 Shikhsha.com Scholarship benefits 1350/- up to 12th standard to kid. {Given kid's Birth Certificate}

They people also said this plan is direct plan and you can avail only single day confirmation on first come first server basis. Mr. Siddharth Walia ([protected]/[protected]) told me, he is calling from HDFC operation team from barakhamba road branch and again confirmed this policy benefits.

They also arranged the call for medical and policy related and confirmed the plan and told me i will get all the things on policy bond paper with medical card of family.I am having all the recorded calls for this.

I only got the welcome kit of HDFC Life Super income plan on 10th June from Agent detail "SMC Insurance Brokers Pvt. Ltd"

After execution this HDFC Life Super income Plan(Policy No:[protected] policy, they people were keep me touch and i got call from HDFC customer care(punit:- [protected]/[protected]:- Gulsan) regarding "HDFC Agency code" and will provide these below benefits:-

1 Fixed 6% commission on 4 lacs profit(24000/-).

2Want to invest 60000/- in to completion of 1 lacs slab and all the 60000/- amount will refund after 3 year expiring of Agency code with banking rate of interest.

3 All the amount will tax free.

they people told me this agency code only provide those special people whose name is recommend by your file manager (Vipul Aggarwal) and HDFC company is only provide this type of benefit to special policy holder.They suggest to invest & complete 1lacs/1.5 lacs slab into company with reference id(HDFC0629A1LIC).

They confirmed all the 60000/- amount will invested into traditional dumy HDFC Life ClassicAssure Plus plan and all the invested 60000/- amount will refund after 3 year expiring of agent code with banking rate of interest.

I purchased this policy no. "[protected]HDFC Life Classic Assure Plus)" on this date 22/June/2017 and received welcome kit on 30/June/2017 from Agent details "Singhma Insurance Broker Limited."

Still i did not get any medical/Commission/scholarship /Agency code letter, they people are still give me lime excuses for dispatching documents and agency code payment and trying to increase days into months. Now they are asking another payment 45000/- on the behalf dor FDRA and Sebi account. I am having all the recorded calls.

So this is my humbly request please cancel my both the policy and i want full refund on both policy because this is totally un-faith relationship after showing many fruit-fulls and i am also not able to give this huge amount(40000+60000= 100000/-).Now i am mentally disturb and not able to believe any marketing insurance services.

Please take a legal and appropriate action against those guys because those are wash out company name & fame.
So guys, Always take policy directly from bank or face to face rather than trust on fake marketing calls.

Hi

This is sakthi.. Yesterday rs 8215 debited from my hdfc credit card account to ergo insurance. I don't know why they are taken.
Previously i didn't initiate any insurance policy. But suddenly they taken the amount.
As of now i don't need any insurance. Kindly take my request as serious and resolve the issues.

I already send a request regarding cancellation. Please cancel that insurance and refund that amount to my account.

Thanks and regards,
Sakthi

I am the bearer of hdfc bank credit card no.[protected] since 2years. On 13/08/2017 at 12.50am when i am sleeping i received sms from hdfc bank regarding using of credit card. Sms shows rs.32, 271.02 by debited by merchant paypal*tomtoptechn, again on 2nd transaction merchant name wpy*aepibetaphi tried to debit rs.57, 661.86, but as per credit limit transaction declined by hdfc bank. After that i called to hdfc customer care & blocked my credit card & filled card holder dispute form & submitted through mail,

I am requesting you, please kindly take immediate action & refund the same amount.

Dear sir
I had done transaction of 7450 rs on 9 september 2016. Due to technical problem one transaction was not done then i did second transaction. As i got message that i did two transaction.in my next month credit card statement both the transaction amount shown due. On 10th september 2016 only i did complain on customer care and find out to e mail id from hdfc bank. As per e mail id given on site i have given filled complaint with merchant bank statement, his consent form. Many times i sent mails but maximum time it got bounced back. I informed to customer care also.
Customer care told me to wait 60-90 days to resolve the issue. After 90 days again i find our other e mail ids and send many mails to them. Some time mails went sometime that also bounced back.
I got mail that they revived complaint and will revert in 50 days and send complain form. Again i send many times but max time it bounced back.
From last 11 months issue is same and not getting resolved.
Sometime customer care says that i am late to inform to bank and sometime says its in process. I am not able to understand what to do???

Neeraj sharma

Hi

I have applied for credit card on last month 28-7-17 but still now I didn't receive the card. But all the verification process has been done
I have missed the reference no because my phone fault so that I can't trace the card.
Please take necessary action to rectify the problem
My mob no:[protected]
I am having only application no.

Thanks
J prakash

Hi team,

Please cancel my credit card application.

Application no.: [protected]s2.
No longer need of any credit card as of now. I will not be available. Also the card which i have applied for is no value for me. I request you to kindly cancel my application & notify me as well

Regards
Nitesh
Contact : +91-[protected]
Email: [protected]@gmail.com...