HDFC Bank Complaints & Reviews

Hi,
I am a hdfc bank credit card holder. The bank has auto debited rs 1299 from my credit card number ending with 360886XXXX4492 without my authorization on date:16/08/2017.

I don't want this membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation.

Registered mobile : [protected]

Regards,

Jongte

Hello respected sir/ madam,

This is regarding the credit card payment which is due from my side.
My total outstanding amount to hdfc is around rs 54000/- or so. I am holding hdfc platinum card since more than 3 years and since before that i was having the card which they upgraded to platinum. I am very old customer of hdfc.
Recently i lost my job since month of june 2017, and since than i am some how managing to deposit / pay minimum amount due to credit card of hdfc, however this month (August 2017) i am feeling the heat as i am not in position to gather the amount to run my house expenses and also some of the loan emi. As i was expecting some support from my near friend who assured to deposit some cash flow to run my show atleast this month.
Today at 4:07 pm - on 16th august 2017 i received a call from so called hdfc credit card department - & the number reflected on my cell phone was[protected], the executive name was pankaj suryavanshi - and he started the conversation saying my min bill outstanding towards my hdfc credit card is due immediately - i tried to explain that as my savings account is nil balance - i can only able to make the payment by next week as i am expecting some funds - while doing so - he told me to deposit atleast min of rs. 2000/- if not rs 5, 000- immediately - upon which i told him that as i do not have balance in account i am not in position to deposit even that cash. Later pankaj suryavanshi reacted & he used the language in between and i could make out that it was the indirect threat - pankaj suryvanshi clearly used the words - "now you start thinking about your total outstanding amount".
On using this words i lost my tamper & ask him to check my previous records of more than 3 years - i never delay payments to anyone and even i ensure i should be able to pay minimum dues of credit cards - but as this time my condition is really bad the funds are not there in account - still i told him that i will try to arrange some funds soon as possible.
But the arguments got heated up & he was almost rude in talking, as if he does not have sense to talk. I do agree that it is my full responsibility to return the cash value i transacted. Further he informed me that this will reflect and reduce the limit on the credit card - upon which i clearly told him you may please go ahead with the same & do the needful.
I felt that pankaj suryavanshi purposely tried to make me loose my tamper by such behavior.
Sir / madam, i want to inform you that since 2 months i am job less and trying to work as free lancer and gather some cash to run my house expenses and other expenses. Same time i am in process of arranging funds from friends.
I request you to please take action against pankaj suryavanshi - i do not know whether this kind of exchange of words are really allowed to do with customers!!!
This is really shocking for me as for the very first time i got this kind of reaction / call from hdfc bank credit card dept. The office from where he called me was from kanjur marg.
I look forward for your intervention in said matter and hope to receive justice. As there is no personal revenge towards pankaj suryavanshi but really offended with his words used which was "threat" to me.

Thanking you.
Ashish damania

My comlaint id is mumc[protected] my hdfc account no [protected] money is debit 6 august 2017 but is not refund customer care says sir apka pesa apko 72 hour me apke account me ajayega but avi tak nahi aya sir mene bhim app se pese transfer kiye the apne account me jo galti se kisi or k account me send ho gaye to mene apne hdfc customers care par comlaint k to customers care bole k apke pese 72 hour me ajayge par avi tak nhi aye

From last 6 months. Every 2 month.. Branch. Dedacte amount. From. Acounts.
5 time. I singed paper. But no results. Every time bank person. I had mailed. This month will return amounts... I am not understand.. What is resin.. This bank or what... When people come open new account. Sir this service that. Service... Now is zero hdfc infrnt of. Me.

Plz return my amount.
I want close all my account.
Plz i don't have lots of money for hdfc bank. Thanks farook roadies

Hdfc life ke dwara jankari de gayi ki aap jab insurance karenge toh aapko loan diya jayega jitne

Par ab hdfc life mein mera insurance to ho gaya bond paper mujhe mil gaya hai uske baad mujhe kisi prakar ki lone nahi diya gaya mujhse sampark karne par aaj din gaye kal denge aisa kar ke unhone 3 month ghumate rahe ab unaka mobile inumber band hai jisme
Ek neha sharma
Shailendra

I was reminded just a day prior to the due date against the agent's promise of 15 days for maintaining sufficient balance. At i was not reminded at least prior to a week as done in your another policy no. 17784174. For this i was reminded on[protected] for the due date of 3-8-17. This is the second policy in the same month consistiting of more than one lakh of premium for both of them. Unless i was given sufficient time of at least a week i may not be able to pool up the funds.

Dear sir/madam

I visited hdfc bank khanauri (Punjab) branch for opening saving bank account.

I live at khanauri on rent and my permanent address is in bihar.

I am informed that my welcome kit, cheque book and debit card will be delivered to my permanent address but i want to these things should be delivered to my temporary address where i have been living here for last seven years.
Please let these things deliver to my temporary address.

With regards
Md aarif

Contact no. [protected]

On 1st of aug i've made a transaction from amazon.in worth rs 6840. On the same day i had cancelled my order and got a confirmation mail as well as transaction id refund mail from amazon.in
Now on 12th aug when my statement generates i saw the same transaction on my card as active. I contacted the hdfc bank regarding the same. But they said no such such refund received from amazon. Then i called amazon people they said that refund is done.
Now i'm calling both amazon and hdfc people daily for the money and no reply from both side.
T

Dear sir/madam,
Regarding as per complain, i receive 01 contact mr. Bhosale mo. No. [protected] he told me your account bal. Amount we do not refund, we hold there up to 28th august 2017 and we transfer the total amount in to credit card.
I told him, i am your regular customer and also i paid the minimum due amount so how can you collect my hole amount from my account.
He told me you paid your minimum amount delayed 01 day, so its hdfc standard process to recover amount.
My complain is how can hdfc recover the amount from account holder if delayed only 01 day.

I humble request to customer compliance manager kindly refund my hole amount to my account.

Regards,
Imrankhan
[protected]

I have submitted a request for credit card statement to be received physically but the customer care people are not following up properly. They have earlier told me that they have raised the request and i will receive the statement but after a few days when i call again to check the status, i m told that the request has been rejected. Since i had already mentioned that i can not access the e-mail id i have registered with for the credit card and demanded a physical statement, i m told to change the registered email id which takes 7-10 working days. I have already waited for a week now and need the statement on urgent basis. This is a really pathetic customer care service i am dealing with. Sending a statement is just a simple thing, these people can't even process this much for the customer. I really wonder what sort of service they are offering to their customers. Extremely disappointed!!
Also, these people should atleast provide the access to the statement on their website so that the customer can view the details from there. I have had a very bad experience

Hello,

I have applied for credit card on 9 june, but still my application is in process. None of your phone banking officers are happy to help and asking me wait for 21 days again and again. That's absurd. Being a classic customer, atleast i deserve some priority. It's more than 2 months but still no communication from your side despite my cibil score being excellent.

Kindly train your support staff for better communication and let me know the status asap, else i'll be forced to close my account.

Credit card application: cc32374529

Reference no: [protected]n1

I have been writing to close my account and i have submitted a complaint earlier also, i mentioned already in my emails that i want to discontinue this card as i have lost this card and not using it but hdfc guys never responded in an appropriate way. Than i payed all the due amount and now hdfc is still claiming another amount approx 280000 from me when i have not used that card, i asked your executive to call me back and let me know who and where my card has been used without my authorisation but he never responded back. Because of your carelessness somebody has used my card. Highly unprofessional.

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 2999/- from my credit card number ending with 0275 without my concern on date:07/08/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2999/-

Oneassist relationship number : 2501087
Name :- madhushree n
Mobile no. :- [protected]
Credit card number ending :- 0275

Dear sir/madam,

This is to bring to kind notice that “my account is regally checked by the bank employee without my request/knowing and due to this my cibil score getting negative. Now please take the action against to faulty and conform me “how it done”.
My account no. [protected] (Vk. Enterprises, vinod kumar)
Account type:- current
Contact no. [protected]

On[protected] deposit in name : udit garg a\c [protected] at branch tonk road, laxmi mandir jaipur (Raj) but on the slip filling mistake a\c no. [protected] rs. 3100/- udit garg but cashier correct the name by self pen (Shivani & wrong cash deposit rs. 3100/- in wrong a\c no.) after that i go to again bank branch[protected] for correction the account.
But this time cashier & manager absuing me & refuse to given back money or correction in account.
So my humble request to (Chairman hdfc sh. Deepak parekh sb.) for refund or correct the deposit. Rs. 3100/- in wright account.
Cashier have no right to correct name or number.
I also given my complain to branch manager. At jaipur (Tonk road)

By deepak agarwal, f-113, kartarpura ind area, jaipur ([protected])

Hi, this is gokula from chennai (Madhandhapuram) i have recently applied for home loan in hdfc bank through a builder who had bankers linked to them. Due to personal reasons i had to drop the project - file no.[protected]. The banker asked me to drop a mail regarding refund of the processing fee, which i did on july 14th and till now the refund amount (Rs.11, 615) is not yet deposited. Its been more than a month and the response from the banker is very poor.
Banker details:
Name: suresh
Id: [protected]@hdfcsales.com

Attaching the mail and debit screen caps for reference. Please take necessary
Actions.
Note: the eagerness in collecting the processing fee is not visible when the same has to be refunded. Very poor customer service, highly disappointed.

Recently rs 177 is deducted from my hdfc bank account without any intimation or notice with subject to third party transaction inc gst. It was shown as third party transaction inc gst in account summary. Can i know for what reason the money us deducted from the account. As per the fees and charges rule. For third party transaction above rs 25000/- per day transaction will costs 125 rs charge. But i haven't done this much transaction from the account. Only rs 300 was transferred into my account.
I want my money back

My user id for payzapp account is [protected].
I have a made fund transfer of rs 5000 from payzapp app to my saving account on 12-aug-2017 the transaction get failed and money didn't credited to my payzapp wallet. After around 2 days the transaction status is showing successful but still the amount neither reflected on my saving account nor in my payzapp account.
Please help me out what should i do??

This is imrankhan having hdfc bank saving account [protected] chakan, pune, hdfc bank deducted rs. 34970.46 & rs. -20279.82 balance in my account. From my saving account without any approval on 11th august 2017.

My daughter admitted in hospital and when i swap card on hospital they have declined my card payment. I have shocked when saw my hdfc bank debited my account without my confirmation or any prior intimation.

Due hdfc bank nonsense treatment my daughter yet in hospital.

I have made complait to director forum of hdfc bank but yet not positive and valid response from them.

I also paid overdue payment with interest also. I just fail last two months minimum due because some personal problem.

I continue followup with customer representative of hdfc bank on phone no. [protected] from last week but i do not received any exact time when will be my amount refund in my account.

On monday i receive call to customer representative of hdfc bank from phone no [protected]. He told me bank had refund your amount by today evening. But yet not received.

Now my complaint is how can bank deducted amount whatever they want and when they want without account holder confirmation and approval?

If this type treatment done from hdfc bank to his old customer then how we can trust on banks and reserve bank of india. This is totally fraud with me and harassment by hdfc bank

Kindly refund the same money in my account on high priority.

Regards
Imrankhan
[protected]

Hi

This is with reference to the credit card number [protected]. On february 13 2017, we purchased a mobile phone through amazon as we saw an advertisement in the news paper saying “6000rs cash back using hdfc credit cards”

We checked with customer service whether we are eligible for this cash back and then we purchased the mobile phone

We kept following up for the cash back. Whenever i approached the call centre, they told you will be getting in 3 months time

So we waited long. Every time we got a response as wait for a week or check your statement

During july 1st week, when we contacted the customer service, they told that we are not eligible. This is absolutely ridiculous

Then we raised a complaint and they told that they will get the cash back in a week time

Later on our card was lost and we blocked the card, so after two weeks when we called, they could not track the complaint and we have to raise the complaint once again

Yesterday when i called, they asked to contact you through email

I need the cash back of rs.6000 as soon as possible. Otherwise i am going to apply for card with icici. We are very much frustrated with the service of hdfc. We always have issue from last year november on one thing or the other.

I am looking for your immediate action in this regards. Otherwise i am going to take it up in consumer complaint and social media.

Please don’t cheat the customer. If i have not checked with the customer service before buying, it is my problem. But your people confirmed that we have a cash back and now you cannot deny your words.

Awaiting your earliest response

Your frustrated customer