HDFC Bank Complaints & Reviews

One assist plan — cancellation and refund

I have no received sms from hdfc bank that rs-1299/- deducted from my

Credit card to one assist plan on 27/07/17. Without my permission.. I also

Got a mail and a post from one assist team. I dont even know the company

And this kind o[censored]nsolicited charging of my credit card. I m continuously

Calling on[protected], and [protected], but they not cancelling the

Servicing.

Please deactivate and refund my money asap

Date of incident : 27/07/2017

Hdfc credit card no. 0046

Mo no:[protected]

Hiiii,

This is shantibhushan tripathi holding credit card no ending with digits 7616.

My outstanding amount to bank is rs.82000.

Today morning your outsource agent named santosh cell no [protected]

Came to my residence for payment

Of minimum due amt rs.4670.

He has made me connected to one of your manager named mr. Sandeep [protected].

His behaviour was nusance.

His words are as below —

; main tere biwi ko dhande pe bitha ke paisa wasul karunga bank ka :

: main tere bhabhi ko dhande pe bitha ke paisa wasul karunga bank ka :

I am a customer to hdfc credit card from last 8 to 10 years.

This type of behaviour i have not expected from your team.

Take some stunt action against this man named mr sandeep.

Some one has done transaction by my credit card. At the transaction movement my card is there with me and 3 transaction done in foodpanda (Thailand) i want my money back can u loof
K after it.
I haven't shared my details to anyone and i haven't transacted recent. The three transaction amount around 10000rs. Tht to it was done in thailand plese do refund.

Hi hdfc,
Customer id – [protected]

Now i have received a second account statement, i do not think hdfc is any customer concerned. Hdfc bill fake amounts to customer and ignore after wards making them bad in cibil. I am receiving credit card statement on email where as i have cut and sent the card way back to you. Now i do not even know the card number to view what fake billing now hdfc have charged me.

Few more complaint reference numbers –
• 5729544
• 5675048
• 5643567
• 5632960
• 5621344

I have done numerous conversation with your executives and all went to nowhere in fact now i have a feeling hdfc is trying to avoid conversation so that they can imposed this charge forcibly.
Again i would like to mention that this is not the card that was promised to me, i shared the number of the executive that shared this card.in fact the number is still active and they are taking calls for new credit card. I mentioned the number in my previous email which i sent in february.
This is not the card promised to me, this is forcibly pushed to me, prove it that i have requested this
Card, i will pay. But i can tell you i had enough with hdfc. The first thing i will be doing is to remove my
Salary account from you. I will share all the details with my hr.

I have attached the excel sheet of the different communication with hdfc along with the communication in feb.

From: avinash mondal
Sent: saturday, july 22, 2017 2:47 am
To: customerservices. [protected]@hdfcbank.com
Subject: re: re:'hbl=[protected]' regarding hdfc regalia cc ending with 1412 and 4114

Dear sir/madam,
Your sales representative has contacted me in month of feb 2017. I have given my documents to him on 14th feb. I have received my card in month of mar2017. Sales representative name was ganesh (Contact no : [protected]). I have finished 4 transactions with credit card issued before 30mar2017. I too have wats app conversation as proof of communication with sales guy ([protected]) till 24 apr2017.

I would like to inform that sales person has clearly told that credit card (Regalia) is completely free card. He clearly said that there wont be any annual fees or charges on card and considering the card as free, i have agreed for issuance.

Now it will be injustice if i had to pay annual fees which i was not communicated before taking card.

I have 3 different credit cards from other banks which does not have any annual fees and also dont encourage myself to take card with annual fees or any other charges irrespective of multiple benefits available. I have never been defaulted by any bank for delay payment or charges.

Its really very painful to spend time on this issue. I have already hotlisted regalia credit card before 2 months due unsolicited call from number ([protected]) and planning to cancel. I do not find hdfc bank safe for credit card as my card details are compromised and getting calls from individuals calling herself as hdfc employee.

Please take your time to investigate the matter and i can provide all details which you need but kindly reverse annual fees at earliest on my card so that i can initiate process to cancel the card.

Regards,
Avinash
_
From: hdfc bank credit cards support
Sent: friday, july 21, 2017 4:35 pm
To: avinash mondal
Subject: re:'hbl=[protected]' regarding hdfc regalia cc ending with 1412 and 4114

Dear mr. Mondal,

Thank you for writing to us.

This is with reference to your e-mail regarding your hdfc bank international credit card account.

We understand your query pertaining to membership fee in your card, we observe from our records that you are holding regalia credit card and same can be provided as a first year free card by opting any of the below given options and from second year onwards spend threshold condition will be applicable.
Option 1 : 3 retail transaction in 90 days from the card setup date.

Option 2 : register your credit card for any one of the below products within 90 days from the card set up date.

Smartpay one bill registration (Or)
One assist (Or)
Add-on card (Or)
Credit shield / card sure (Or)
Payzapp activation with one transaction (Or)
General insurance

Further we also understand that you are in receipt of the call, we would request you to please provide the date and time for us to investigate and assist you,

Kindly note the query reference number for this e-mail: [protected]

We are committed to continuously enhance our customer experience by providing more value for our products and services. Towards enriching our customer experience, we provide best in class digital solutions through netbanking / mobile banking and payzapp.

From: avinash mondal
Sent: wednesday, july 19, 2017 4:06 pm
To: customerservices. [protected]@hdfcbank.com
Subject: regarding hdfc regalia cc ending with 1412 and 4114

Dear sir/madam,
I am salary account holder of hdfc bank and an employee of itc infotech ltd, bangalore. I have received a call from your sales representative ganesh (No: [protected]/[protected]) 3-4 months before. Sales representative clearly said that hdfc regalia card has no membership fees and annual charges, based on which i agreed to take card from hdfc bank. He also asked me to do 3 translations to make the card active so i did 3 transations. But later i got call from lady with a mobile number ([protected]) who was saying herself as customer care executive from hdfc bank and taking confirmation whether i finished 3 transactions. She also said that she will be crediting reward points in my cc account. I found this call as suspicious because bank representative never calls from mobile number. Hence i called customer care and asked them to hotlist my card (552260xxxxxx1412). It was hotlisted by hdfc cc.

But yesterday i received cc statement inr 2875 against card number (55xxxxxxxxx4114) which shows active in my a/c. I am not sure if new cc is issued against my a/c because i have not received new card also not requested for it calling customer care or through email. I have only requested priority lounge card few days before hotlisting my ragalia cc (Ending with 1412).

As explained by sales representative, i have agreed to take card considering it free (Joining + membership) and also requested priority launge card. But now when i called customer care, she said that the card has annual fees. I consider myself as cheated and disappointed by employees of hdfc bank.

I have decided to cancel my credit card and priority launge pass and will send letter by post as suggested by your customer care executive. As card issuance is done based on false information about the annual fees free, please consider my request to reverse annual fees on my card. I will send a letter to chennai head office within a week.

Regards,
Avinash

Hi
This is neelendra sachan and my account number for hdfc bank is [protected] at professional court no 27/7, 15th cross 3rd block jayanagar branch.
At date of[protected] i went there for closing of my account but they refuse to close the account.
This is very inappropriate behavior of branch operation manager suresh bs and branch manager jyothi sudhindra as they are asking for money to close the account.
As they said your account have negative balance due to non maintaining the minimum balance,
As per rbi guide lines bank can not impose negative balance on account after it have zero balance. Please refer the rbi circulation attached on the mail.
I want to know the reason why they are not closing the account if i want to close it.

Thanks and regards
Neelendra sachan
Ph [protected]

Hi Sir,

This is regarding hdfc bank credit card Fraud.
Actually Mr.Pramod confirmed that you will get your disputed amount credited on 25th july 2017 or post 25th july 2017.
but i did not get amount credited in my credit card.
After crediting in credit card it can be transferred in to my account.

Kindly look in to this on very high priority.
I have writing here after goinf through national consumer help line.

Thanks,
Sanchit Agrawal

Mere sath hdfc life ke employees ne fraud kar ke mujhse purani band policy ke payment ke nam par nai policy karali inlogo ne farudulently nai policy karyi hai.3jan 2017 ko mera pass hdfc life se call aya aur unhone mujhse purami policy ke naam policy kariyi hai. Yeh log hai
Rajjev sharma ph. No.[protected]
Shruti agarwal ph. No [protected]
Vijay kumar ph. No.[protected]
Ajay sharma ph. No.[protected]
Swapnil desai ph. No.[protected]
Hdfc life mai fraud log ko job de di hai
Yeh sab dohke se policy karate hai aur public ka paisa loot rahe. Hdfc ke md ko in logo ke against action lena chaiye aur mera fund mujhe wapas karna chayie. Yeh log last 7 month se mujhe frustrated kar rahe bar bar payment ki date dete hain aur phir ph. Receive nahi karte bus rajeev sharma hi se meri bat ho rahi. Wo keh rahe hai shruti agrwal aur vijay kumar payment nahi hone de rahe hdfc ke md se meri request hai ki aise logo ke against action le. Aur mera paisa refund karaye.in mai rajeev sharma ke alawa koi call nai utah raha.

I am having the account with hdfc since last 12 years
User id / customer id 7209312
As per below email bank has been sending intimation on regular intervals, but let me tell you, i have not received any notification from bank to verify or submit kyc.
On dated 25th july this is brought to my notice when i was trying to make online payment of my credit card.

After then i have uploaded kyc details thru online.

Right now my family is under medical treatment & i cannot visit physically to any nearest hdfc bank to submit kyc.
If this is really require to submit the kyc physically to any nearest hdfc bank that can only be possible on or after 06th aug.

I need immediate support from your side to active my account.

Dear sir,

I had been following up for my credit card ([protected]) from last 6 months, my old card got expired in last 16th nov 2016, further before my card could expire i was shifted to goa as my official transfer, to this i have already sent all the documents like change of address form, signature mismatch with local hdfc branch managers signature on it as he had certify for my change of signature,
All the documents were sent via hdfc local bank valpoi, goa 403506.
It has been almost 4 months niw but there is absolutely no action taken on my documents sent neither i received any card or any telephone call from call for further update or rejection of documents.
Now i am not able to use the card from last 8 months, hdfc bank talks way more about customers satisfaction, what would you say for my case.
I am ashamed such a reputed bank could not resolve a simple issue for me.
Consider this as my re complaint, and act accordingly to resolve my case.

Thanks and regards
Asif mujawar

Myself zubia khanam having salary account with hdfc bank (Branch first india place gurgaon haryana) account no.[protected] customer id 6521690. Bank has debited amb charges and debit card fees twice including service tax amounting rs 5, 317.17 (Details mentioned below) without any prior intimation, however there was some issue between me and company due to which my account was not credited with salary, it is really not acceptable. I request the bank to please reverse these charges as soon as possible. Or i will not do any banking with hdfc bank in future..

29/06/2017 - debit card annual fees dec 2016 430.92
29/06/2017 - debit card annual fees dec 2016 215.79
29/06/2017 - amb charges for dec 2016 690.00
29/06/2017 - amb charges for jan 2017 690.00
29/06/2017 - amb charges for feb 2017 690.00
29/06/2017 - amb charges for mar 2017 690.00
29/06/2017 - amb charges for apr 2017 690.00
29/06/2017 - amb charges for may 2017 690.00
21/07/2017 - amb charges for jun 2017 531.00
Total rs 5, 317.17

I've been on hdfc dnc list for more than 2 months now. They keep calling from these numbers that start with 265.

I've blocked several of their numbers on my phone but they seem to have a wider list to make calls.

The calls are received several times in a day and worst of all they are automated calls. This is really a pathetic way of marketing from a quality bank.

Dear hdfc bank,

Please grow up. Stop spamming. Quality ensured your success. You're losing it by treating customers and prospective customers by frequent calls.

Hi i am anup arvind sawankar. My phone number is [protected] my credit card no is [protected]. I took hdfc credit card againts my fd of 55000₹ but now when i hav paid & closed my credit card which is updated at system aswell but the bank guys are saying there is lean mark on my id so i cant liquidate my fd as its showing lean mark on my a/c. I am approaching hdfc customer care from last 1 month also sent letter to chennai for credit card department also.
Please help me out with this as i am in urgent neeed of money.

Hi,

I have applied for opening a demat account on 12th july via net banking & got call from [protected], ms mansi joshi (Mobile no. [protected]) from malad branch, mumbai came to my office at charkop & collected all required documents & filled application form, she says it would take 7 days to open your demat account.

Now, 14 days have gone & she is not picking call & no response from her side & extremely unprofessional behaviour she is demonstrating.

Pl. Revert back
Regards

Alok bajpai
[protected]

This is pradeep kumar reddy and unfortunately i am a customer of hdfc bank (Salary account & credit card). This is the most pathetic day of my life when your representative (Xxxxxxx) called me for credit card payment. Could you please confirm how you train your representatives? Did your training team asks them to collect the payment from customer by irritating them like hell? Even a private finance organization will not behave like your collection department representatives definitely i challenge you openly on this issue.

Customer does not have a right to speak when your representative calls them? Straight away she was saying you do not have right to speak as you have missed your payment and already delayed, is this the way to speak to a customer? Really if the call is from recording line could you please listen to the call which i received today on my mobile (Xxxxxxx678) at 27/07/2017 11.16am and decide how your representatives are behaving to an old customer and you say i am a premium customer (Funny)

The most pathetic thing is when i request your representative to drop the call as i need to talk to customer care regarding this issue, she says definitely you can complain and no issues for me with your complaint before that tell me when you handover the cash for your card payment. After dropping the call immediately i was calling customer care and you don’t believe literally they made 13 missed calls in the span of 10 minutes when i am speaking to customer care. I attended the initial calls and tried to convey that i am trying to reach customer care and definitely will speak to you later but still they are irritating me with their rude behavior asking for immediate cash payment. Do you think the customer is a beggar or someone who resides on road side to speak like that without giving minimum respect? When i asked her to escalate the issue to next level so that i can speak to respective person, the reply was ‘’nothing doing i need cash immediately (In tamil)’’ don’t you have any rules in hdfc bank? Did she gave money from her pocket to demand like that? Please, please, please just listen to that recording conversation once for god’s sake…..

I agree and accept that there is a delay in my card payment and i have not even made the minimum due as well due to some financial constraints but could you please take out the list of transactions i have made on my credit card ending with xxxx xxxx xxxx 3160 and the interest which i have paid on my credit card to hdfc bank in last 7 years? Also my salary which got credited in to hdfc bank from past 6 years?

Finally for just 2lakhs payment, you are treating your customer like a xxxxxxxxx (I can’t explain in words) and also this is not the first time i have seen this behavior from hdfc, this is the 3rd time i have faced this kind of behavior. I know that hdfc is an reputated organization but due to this kind of behavior from collection department mainly from credit cards the organization’s reputation is getting spoiled and losing the customer faith on your bank. Due to this kind of awkward behavior i made a decision to change my salary account to some other bank from hdfc.

Please consider this from customer perspective and at least try to stop irritating the remaining customers especially who are in some bad financial situations. Definitely i will not recommend hdfc to anyone from now onwards either it is savings or loans or credit cards whatever it is. Actually i feel like circulating the recorded call in social media to get awareness to public like how people behave from collection department especially from hdfc and stay away from any of the credit cards. But i have minimum ethics as a customer which your representatives do not know the meaning of that….

Hello sir myself awesh malik and my mobile number is [protected]. My complaint is that i want to settle my credit card amount but from last 2 months m talking about my settlement to ur guys but there is no feedback came out. M paying 3000 rs every month as a minimum due from last 3 years and now after paying so much money my card outstanding is still same. So now i want to settledown that but from last 2 month ur guys says that first pay your minimum due than we process to settle your amount but after paying minimum due they cant pic my phone. And ur costumer care says that sir we cant do anything. So please call me through ur responsible and concerne people and short out my problem.

Sir,
I have been approached by a lady/female agent of hdfc credit card company and ask for providing life time free credit card. On that she taken my sbi credit card detail and latest statement of my card and some other document. But when i received the card it a annual fee card which i have asked her many time. My hdfc credit card is diners club with last four digit no is 3608xxxxxx 1830. After writing so many mails they are not responding my mail
My mobile no is [protected]

I have applied for hdfc bank credit card! On 21 of july! I have got application number and i have got executive call for verification and we did! After two days i have got one acknowledgement number [protected]w7 when iam trying to track the status it's not showing when i have tried to talk with customer service iam not getting any i've options number was [protected]!! Please track it! I just want to know! Please

I had a salary account with hdfc in the year 2009 when i was working with my first company. Later, moved out and joined some other company. It's been more than 3+ years i haven't done any transaction in hdfc or hardly remember about the account details. Now when i joined my new company where they want me to open hdfc salary account i am unable to do due to my old account negative balance which was not aware and closed. When i contacted bank, they asking me to pay 8000 inr for closing the account. Please suggest what step needs to be taken in this scenario as i need to open the account asap as i didn't receive my salary because of this from last 2 months.

I want to close my demat account, & i was visting my home branch but they dnt solve my problem, they given exuse that they dnt close demat account they dnt handle closer. Y they open my demat if they dnt close this..
So kindly request that please close my demat account or send me any person how visit my address.. This is my moblie [protected] nd address b-107 cr park new delhi 110019