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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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K
karu456
from Bengaluru, Karnataka
Jul 12, 2017
Resolved
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Resolved

Address: 560027

I applied for a hdfc insta loan through my credit card over net banking on friday 9th june-2017 for which i didn't get the credit on same day.
So i called hdfc customer care on saturday 10th of june to enquire about the same, one of hdfc lady executive spoke to me and said that due to mismatch of cust id my loan is still not processed i will be getting the dd in 7 working days.
So i told her i was in some emergency i was expecting the credit same day, so she told she will be taking the new request and the old one will get cancelled automatically (No where she informed me processing fee will be charged for old one also) for which i said ok.
Moreover she also told me to take up one health policy which is mandatory if the loan request need to be processed for which i clearly refused.

On 12th june both the loans has been processed and i have got the credit for both the loans, when i called customer care they are saying they can take the request to cancel one of the loan but they will not be able to reverse the processing fee.

When hdfc executive has misguided and mislead-ed why i should take the debit of processing fee.
Aug 18, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Jul 12, 2017
Updated by karu456
i have sent so many mails and made so many calls to HDFC.but they are telling they will not be able reverse the processing fee
Verified Support
Jul 13, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your complete concern, card/loan details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance
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    O
    oyasawes
    from Mumbai, Maharashtra
    Jul 12, 2017
    Resolved
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    Resolved

    Address: 560024

    Hi,

    This is sandeep my credit card number ends with 9327 and am not happy with the service that you provide the customers.

    I have tried calling credit card team for 3times and all my attempts are waste, your people say that my card is not eligible for emi.

    If it is not eligible for emi there is no point o[censored]sing your card.

    Its completely useless. So please provide me the information how to clear my total amount and get rid for your credit card asap.

    Regards,
    Sandeep kumar
    Aug 23, 2017
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 13, 2017
    HDFC Bank Customer Care's response
    Dear Mr.Kumar, we note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you.The reference number for this interaction is 6127389.

    Bejoy,
    HDFC Bank Customer Assistance
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      A
      aristobarani
      Jul 12, 2017
      Resolved
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      Resolved

      Address: Chennai, Tamil Nadu, 600073
      Website: www.hdfc.com

      My home loan A/C no –[protected], Project - Meha homes, Gowriwakkam, Chennai. I got my pre - approval as on Nov’2016, and still waiting for loan sanction. After several follow up in different level with different staff of HDFC, now I am reached here. I was there in Chennai(I am working in Saudi) in June’17 (whole month), for my property registration as committed by HDFC staff. But end up with disappointment by HDFC, every time very simple and confident answer “ all work done, in next few days you can have registration” just false commitment.

      Simply they wasted my one month time, now I am back to Saudi. Still the same story every day I am listing. Expecting swift action towards the approval.
      Jul 24, 2017
      Complaint marked as Resolved 
      Loan sanctioned.
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 13, 2017
      HDFC Bank Customer Care's response
      Dear Aristobarani,

      We assure you that our team is looking into your concerns & will get back on the same.

      Regards,
      Team HDFC Home Loans
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        G
        gadapasrinivas
        from Lakshettipet, Telangana
        Jul 12, 2017
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        Address: 505301

        Sir, One Assistant is assigned for my hdfc account number [protected] in the name of Gadapa srinivas R/o of sircilla . but I don't want One Assistant and previously I complaint through mobile to custmer care and he told me that I am deactivating your One Assistant . but now it is not deactivated. now its premium amount is Rs 1299 is ready to debit in my account. please deactivate one assistant as early as possible. thanking you sir.

        by
        Gadapa Srinivas
        HDFC A/C [protected]
        Mobile : [protected]
        Sicilla
        HDFC Bank customer support has been notified about the posted complaint.
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          M
          Mangesh Deodhar
          from Mumbai, Maharashtra
          Jul 12, 2017
          Resolved
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          Resolved

          Address: Mumbai City, Maharashtra, 400051

          On 9/5/2017 i have open my account on bandra east branch. On same day i have sign the form for opening demat ac. I wanted open demat ac for applying cdsl and au financial ipo. Till date the dmat ac is not open nor i have received any well come kit. I feel because of delay in process opportunity loss by me. Other bank giving be better service. So wish to close the account now.
          Aug 13, 2017
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 13, 2017
          HDFC Bank Customer Care's response
          Dear Customer,

          I request you to share your complete concern, account details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

          -Bejoy
          HDFC Bank Customer Assistance
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            S
            Somayajulu Cherukuri
            from Hyderabad, Telangana
            Jul 12, 2017
            Resolved
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            Resolved

            Address: 500009

            I have a credit card with last ending numbers 4283. Soon after i got up in the morning i found a sms of otp generated @11.32 pm valid till 11.42. I did not initiate any transaction by any means with my credit card. I checked up at around 6am from hdfc credit card backend by phone. Luckily no transaction happened. Why at all an otp was generated needs to be investigated and alert me.

            With regards
            Csjr somayajulu
            Rmn [protected]
            Credit card xxxx xxxx xxxx 4283
            Aug 13, 2017
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 13, 2017
            HDFC Bank Customer Care's response
            Dear Customer,
            we have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected]

            -Anay
            HDFC Bank Assistance
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              P
              Prajyesh Yadav
              from Kanpur, Uttar Pradesh
              Jul 11, 2017
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              Address: Ambala, Haryana, 133001

              I have received multiple calls from [protected], [protected], [protected] they have offer me in the behalf of hdfc for a lame insurance policy they have told me that they are from hdfc also given no of hdfc kol for personal assistance [protected] mr shoma they have told me lil emi around 577 and hidden benefits for life te free credit card and amount will be adjusted on 25 th month. Next day 11000/- was deducted from my account. This scam includes hdfc officials who is providing our name card no and also authorised contact no. I need my refund and stop that unessasery hdfc ergo i never authorised them to deduct 11000/- how can they. I need my refund hdfc persons has scamed me and lost my trust. I have been with hdfc from the bigenning of my career but now i think i need to think another options.
              HDFC Bank customer support has been notified about the posted complaint.
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                V
                vedkore
                from Chandigarh, Chandigarh
                Jul 11, 2017
                Resolved
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                Resolved

                Address: New Delhi, Delhi

                Hello sir, i am ved and i regulary receiving the call from
                [protected] mr. Nitan and mr. Rohit sharma and his personal mob. No. Is [protected] and this person introduce himself from hdfc bank. He told me about interest free loan against future generali ltd insurace company policy plan. He is telling me he is senior manager of hdfc life insurance/loan dept. He told me about and convinced me fully on it.

                By several follow up with these people they convinced me to get 10 times of loan of insurance value at 0% interest for ten years. Ie-if i will paid 50000 then hdfc will give rs 500000 for 10 years with 0% interest and benefit of insurance policy will go to hdfc bank.
                Please tell me now what do. And how i solve this matter.
                Aug 14, 2017
                Complaint marked as Resolved 
                HDFC Life customer support has been notified about the posted complaint.
                Verified Support
                Jul 13, 2017
                HDFC Life Customer Care's response
                Hi, we request you to write your concern to [protected]@hdfclife.com from the registered email ID or submit a letter to the nearest HDFC Life branch. Thanks - HDFC Life
                My policy number 16180625 hdfclife Sampooran premium paid in September 2016 recipt not received
                Rukmani Krishnan
                HDFC Life Customer Care's response, Jul 18, 2017
                Hi, please note that the premium receipt can be downloaded via online mode from your My Account portal. As per our records, you are already registered on the My Account portal. Incase you face any issue in downloading the receipt, kindly let us know about it. Please visit our website to access the My Account portal www.hdfclife.com.
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                  R
                  ramricha
                  from Roorkee, Uttarakhand
                  Jul 11, 2017
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                  Address: Bareilly, Uttar Pradesh, 243122

                  My name is pulkit sharma i was previous employee of hbl globel pvt ltd.
                  My employee code is p03639, bareilly (U. P)
                  Please send me the p. F a/c no. And p. F statement on this email id (Pulkit. [protected]@gmail.com) or ([protected]@rediffmail.com)
                  Location bareilly (U. P)
                  Designation-executive
                  Employee code-p03639

                  Kindly accept the request.

                  Regards
                  Pulkit sharma
                  HDFC Bank customer support has been notified about the posted complaint.
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                    R
                    rajkishore.tyagi
                    from Mumbai, Maharashtra
                    Jul 11, 2017
                    Resolved
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                    Resolved

                    Address: Ghaziabad, Uttar Pradesh, 201010

                    I have maintaining a saving bank account no [protected] at hdfc bank rdc, ghaziabad (Up). On 11 jul 2017 i have received a sms regarding deduction of inr 7126/- towards micr cts. It is not understood on what account the amount was deducted. This is for your kind information that i may please be communicated on priority to avoid any legal complicacy. Please let me know the details for which amount was deducted.
                    Aug 21, 2017
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 13, 2017
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We are looking into the issue and will respond to you with e-mail reference number[protected] within 3 working days.

                    Bejoy
                    HDFC Bank Customer Assistance
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                      J
                      Jyoshri
                      from Dahod, Gujarat
                      Jul 11, 2017
                      Resolved
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                      Resolved

                      Address: 380015
                      Website: www.hdfc.com

                      The payment for reliance infocom worth amount 1807 was paid without my knowledge on 11-07-17 at 2.08 pm. I called the phone banking team to stop the payment immediately but the request was not attended and they said that the complaint can be taken once the payment is successful. We shall not stop the transaction.

                      It is a fraudulent transaction but the bank is not ready to help.
                      Aug 18, 2017
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 13, 2017
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      I request you to share your complete concern, transaction details, account/card details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                      -Bejoy
                      HDFC Bank Customer Assistance
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                        O
                        Oku
                        from Gobardanga, West Bengal
                        Jul 11, 2017
                        Resolved
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                        Resolved

                        Address: Kamrup Metropolitan, Assam, 784001
                        Website: www.hdfcbank.com

                        Dear sir/madam,
                        With due respect i want to give a comlaint against the emplyee from hdfc bank assam guwahati khanapara branch, his name is siful haque, i am a very old customer to the hdfc bank, i have already took byke loans, car loans which alredy got closed, also i took two personal loans which i do payment till date, but when i was in service the payment got deducted from my salary account, but now i am servicless, so that the payment i give through collection agent, now a days i am financially in critical situation due to i am not in service, hence i am makinh the payement anyway, and very minimum amount left in my loans. I will preclosed that two loans by next month or the next month. So that give me the time which i mentioned above, and the emplyee from guwahati siful haque and ranjit pandit from tezpur assam, they mishaved me very badly today, and they did not try to listen anything the problem of a customer, i am feeling very bad for it. Please take the needful action against them so that i will be a good customer for hdfc bank in future.

                        Thanks
                        Regards,
                        Pratim goswami
                        Tezpur assam
                        Ph.[protected]
                        Jul 11, 2017
                        Complaint marked as Resolved 
                        Complain against Mr.Siful haque, hdfc bank khanapara branch. Guwahati, Assam.He did not try to listen anything and behaved like a bus driver.I am very disappoint for it.
                        HDFC Bank customer support has been notified about the posted complaint.
                        Jul 11, 2017
                        Updated by Oku
                        Hence I am making the payment any way
                        Verified Support
                        Jul 13, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I request you to share your complete concern, loan details, employee details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                        -Bejoy
                        HDFC Bank Customer Assistance
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                          Y
                          Yatendra Jain
                          from Delhi, Delhi
                          Jul 11, 2017
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                          Address: 110092

                          Hi team, my credit card no-[protected]. June month bill generated. There are mentioned many finance charge and service tax. Sir i have some financial problem. That's why delay payment. Please reversal charge. I will pay bill diffently asap. Today i called your customers department. He is not attending call. Sir what type service there are. I am requesting you please reversal charge.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            S
                            suku_mca
                            from Bengaluru, Karnataka
                            Jul 11, 2017
                            Resolved
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                            Resolved

                            Address: Thiruvananthapuram, Kerala, 695681
                            Website: RP Techsoft International Pvt Ltd

                            Hi,

                            Hdfc bank is cheating customer by giving bad service. I am working in a it company in trivandrum and every month my salary will be credited in my personal account (Not salary account). I got a good an offer with more than 42% in some other company and i resigned my job but my hod advised not to resign and assured me for the same hike.

                            But after 2 months nothing was happened and he advised me to take my own decision and agreed for the same date as my date of resignation. So i informed to hr thru email.

                            But she didn't accept it and asked me to work again 2 months for serving notice period and put my salary on hold in bank account even though i have used some amount from my salary..

                            So in this case how a bank can accept a hr request to hold one's personal account.

                            I checked with bank branch manager, he also told the bank hold any one's amount with out any information without any reason.

                            Is it ethics of a bank!???
                            Aug 25, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 13, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I request you to share your complete concern, account details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                            -Bejoy
                            HDFC Bank Customer Assistance
                            Jul 19, 2017
                            Updated by suku_mca
                            Hi,

                            Still the issue is pending and no resolution provided still.
                            ### all bank eating hard earned money from their customers.
                            #### as worse as it can get. They deducted 690 from my account without any intimation and the reason they give is that they send mail prior to deduction.

                            Is it my mistake that out of the 1000 #### spam mails that they send i did not read this?.
                            After reading this kind of comments all should avoid to bank with HDFC...!
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                              M
                              Manoj Kakade
                              from Delhi, Delhi
                              Jul 11, 2017
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                              Address: Solapur, Maharashtra, 413401
                              Website: www.consumercomplaints.in/new_complaint

                              Hdfc bank — cancell membeship of one assist & refund my money mob [protected]
                              Cancel my credit card your are looting
                              1 review
                              Ma manoj kakade on jul 11, 2017 mark as resolved

                              Dear sir,

                              Respected sir, /madam

                              Subject: cancel one assist & refund my money (Credit card)

                              I don't get any call or access to activate this one assist membership.. But they are automatically debited my hdfc credit card account rs ₹1299 without my knowledge. I am already call to one assist customer care service.. Regarding that my cancellation of one assist membership.. And immediately refund my debit amount.₹1299. My card no ending 2145.

                              Thanking you
                              Manoj ramling kakade
                              [protected]
                              HDFC Bank customer support has been notified about the posted complaint.
                              Jul 11, 2017
                              Updated by Manoj Kakade
                              CREDIT CARD CANCELL BEFORE POSTING
                              how is it possible

                              CREDIT CARD NOT ACTIVATING & YOU DEBIT AMT 1399/-

                              I AM NOT HAPPY ??????????????????????????????

                              Subject: Cancel One Assist & refund my money (credit card)

                              I don't get any call or access to activate this one assist Membership.. But they are automatically debited my HDFC credit card account RS ₹1299 without my knowledge. I am already call to one assist customer care service.. regarding that my cancellation of one assist Membership..And immediately Refund my debit amount.₹1299. MY CARD NO ENDING 2145.
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                                M
                                Manoj Kakade
                                from Delhi, Delhi
                                Jul 11, 2017
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                                Address: Solapur, Maharashtra, 413401
                                Website: www.consumercomplaints.in

                                Dear sir,

                                Respected sir, /madam

                                Subject: cancel one assist & refund my money (Credit card)

                                I don't get any call or access to activate this one assist membership.. But they are automatically debited my hdfc credit card account rs ₹1299 without my knowledge. I am already call to one assist customer care service.. Regarding that my cancellation of one assist membership.. And immediately refund my debit amount.₹1299. My card no ending 2145.

                                Thanking you
                                Manoj ramling kakade
                                [protected]
                                HDFC Bank customer support has been notified about the posted complaint.
                                Jul 12, 2017
                                Updated by Manoj Kakade
                                HDFC Bank — Cancell membership of one assist & refund my money mob [protected]

                                2 Reviews
                                Ma Manoj Kakade on Jul 11, 2017 Mark as Resolved

                                Dear sir,

                                Respected sir, /madam

                                Subject: cancel one assist & refund my money (Credit card)

                                I don't get any call or access to activate this one assist membership.. But they are automatically debited my hdfc credit card account rs ₹1299 without my knowledge. I am already call to one assist customer care service.. Regarding that my cancellation of one assist membership.. And immediately refund my debit amount.₹1299. My card no ending 2145.

                                Thanking you
                                Manoj ramling kakade
                                [protected]


                                Complaint Status
                                Jul 12, 2017
                                Updated by Manoj Kakade
                                give my complaints status
                                Dear Manoj,

                                Greetings from OneAssist...!

                                We deeply regret for the inconvenience caused to you.

                                As per your request, we have cancelled your plan vide service request No. 2145678.

                                The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

                                Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                Regards,

                                Deepali

                                Team OneAssist
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                                  K
                                  karthik Rama
                                  from Hyderabad, Telangana
                                  Jul 11, 2017
                                  Resolved
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                                  Resolved

                                  Address: 500001
                                  Website: www.hdfcbank.com/htdocs/PayZapp/index.html

                                  Am a non hdfc account holder, used my payzapp account with mobile number [protected] me added 10000/- through my sbi credit card to payzapp wallet and transfer an amount of rs.5000/- on 10th july of 2017, to my savings other boi bank the transaction failed. 5000/- amount was detected from my wallet but not credited to my boi account, i was trying customer care to raise a complaint but every time it was saying the line is busy i don't know what the service you provide, i don't know when my funds will be refunded to my wallet. I need my money back please it urgent refund my money
                                  +1 photos
                                  Aug 14, 2017
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 14, 2017
                                  HDFC Bank Customer Care's response
                                  Hi Karthik,

                                  Your query has been reverted on 13th July 2017 via email. Your future patronage is valuable to us, kindly rate our app.
                                  In case of any query, you can contact us via : PayZapp Toll Free : [protected] or PayZapp Email Support : [protected]@payzapp.in

                                  -Bejoy
                                  HDFC Bank Customer Assistance
                                  Verified Support
                                  Jul 14, 2017
                                  HDFC Bank Customer Care's response
                                  Hi Karthik,

                                  We observe that you had done a wallet account transaction of Rs. 5000/- on 10-July-2017 which shows as failed and the same is refunded back to your PayZapp wallet card number ending with 6511 on 14-July-2017.

                                  -Bejoy
                                  HDFC Bank Customer Assistance
                                  I have transferred the money 5000 to Kodak Mahindra Bank the transaction was failed .. pls refund to my payzapp as soon as possible .. my registered mobile number is [protected]

                                  Payzapp refund not received - Comment #2875183 - Image #0
                                  payzapp account with mobile number [protected] me added 20100/- through my friend sbi credit card to payzapp wallet, amount was detected from my CC but not added the money to payzapp please check it
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                                    S
                                    Suman Aluvala
                                    from Mumbai, Maharashtra
                                    Jul 11, 2017
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka, 560048

                                    I have applied for credit card and my application reference number is [protected]s2. I never missed any due date either for other cc or emi. I should be having good credit score. After the verification i didn't got any intimation at all. When i tracked the application status online, it says disapproved. Ok to disapprove but at-least should give reason and intimation. I have to waste my time for the documents they wanted and unnecessarily exposing my pan and aadhaar number to those guys. (Which are very crucial information now).
                                    Aug 25, 2017
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 13, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Mr.Aluvala, we have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected]

                                    Bejoy
                                    HDFC Bank Customer Assistance
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                                      chahuak1
                                      from Bengaluru, Karnataka
                                      Jul 11, 2017
                                      Resolved
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                                      Resolved

                                      Address: 500049
                                      Website: www.hdfcbank.com

                                      I have personal loan with hdfc for which i had provided cheques for direct payment from my sbi account. After 42 emi's were paid i noticed that the emi was not deducted from my account and reached out to customer care to check on the issue. I was told that the cheque was bounced due to ecs expiry for which hdfc has sent a form to sbi and was in pending from sbi. As a customer how am i responsible when hdfc made a delay in getting the ecs clearance. I didn't even receive any email notification on the cheque bounce. Customer care officer told that text message as well as email will be sent to customer. As i'm in us i don't have access to mobile alerts where i completely rely on email and i didn't receive any notification. The same thing has happened earlier for which i had to pay an extra amount. Why should i keep on doing it when there is no mistake from my end.
                                      Aug 20, 2017
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Jul 11, 2017
                                      Updated by chahuak1
                                      I was told by Customer care agent to check with SBI on why ecs request submitted by HDFC is still in Pending state.How am i supposed to check on the status of a request which was not submitted by me.Why the hell should i do it.IS there any term in Terms&Conditions of loan that states it.Please share if there is any clause like that.
                                      Verified Support
                                      Jul 13, 2017
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      I request you to share your complete concern, loan details, charges details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                                      -Bejoy
                                      HDFC Bank Customer Assistance
                                      I had similar issue earlier in 2015 for which i received below email by 13th of the month.But now i didn't receive any

                                      Interest levied for the ecs expiry which has to be taken care by bank - Comment #2786466 - Image #0
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                                        suganth1401
                                        Jul 11, 2017
                                        Resolved
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                                        Address: Chennai, Tamil Nadu, 600035
                                        Website: PAYZAPP

                                        I transferred rs.5000 through payzapp on 5th july 2017 transaction got failed and still money not returned to account. Registered mobile no: [protected]. I tried to contact toll free number its not reachable and i also emailed to support team still no reply.

                                        Registered email id: k. Suganth. [protected]@gmail.com
                                        Registered mobile: [protected]
                                        Transaction id:[protected]kw44jq4
                                        +1 photos
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Dear Customer,

                                        We observe that you had done a wallet to account transaction on 05-Jul-2017 of Rs. 5000/- which shows failed and the same is refunded your PayZapp wallet card number ending with 0367 on 11-Jul-2017.

                                        -Bejoy
                                        HDFC Bank Customer Assistance
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