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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 1198

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R
RAMADAS S
from Chennai, Tamil Nadu
Jun 24, 2017
Resolved
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Address: Theni, Tamil Nadu, 606702

Respected sir
I got 6 lac personal loan from your bank yesterday. But your bank credited my account 5, 79, 251 only. I feel like it is too much of amount for loan processing.They didn't give details regarding such amount of processing fee and other like that. So I will be reluctant to get loan from your bank. Now I ask how to cancel a borrowed loan. Thank u by Ramadas
My phone no [protected]
Aug 4, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Jun 24, 2017
Updated by RAMADAS S
Respected sir
I got 6 lac personal loan from your bank yesterday. But your bank credited my account 5, 79, 251 only. I feel like it is too much of amount for loan processing.They didn't give details regarding such amount of processing fee and other like that. So I will be reluctant to get loan from your bank. Now I ask how to cancel a borrowed loan. Thank u by Ramadas
My phone no [protected]
Verified Support
Jun 27, 2017
HDFC Bank Customer Care's response
Dear Customer,
We regret that we are unable to find the account details basis the information provided in your post. We request you to write back to us with the following details on [protected]@hdfcbank.com from your registered e-mail ID to enable us to check and revert to you:
Loan Application Number
Complete Name of applicant on whose name Loan is disbursed
Date of birth (as provided in Loan Application form)
Correspondence address with Pin code ( as provided in Loan Application form)
Loan taken from HDFC Bank Ltd. OR Centurian Bank of Punjab Ltd.
Loan amount
EMI amount
Mode of payment (Electronic Clearing Service / post dated cheques / Standing Instructions)
Incase post dated cheques(Cheques numbers for last 3 Equated Monthly Installments ) debited from your bank account
Account number from which the Equated Monthly Installment is collected
Bank Name from which the EMI is collected
Date on which the EMI is collected
Vehicle Number(incase of Vehicle loan)
PAN Number
Contact Number
Kindly mention reference ID TTU[protected] in the subject line.
-Manoj
HDFC Bank Customer assistance
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    A
    Ashish1232208
    from Noida, Uttar Pradesh
    Jun 23, 2017
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    Address: Bangalore, Karnataka, 560100
    Website: www.hdfcbank.co.in

    I am too much frustrated with your process of credit card application, it's been over 8 weeks since i have applied for the credit card. But you guys are having some or the other issue every now and then. Today i received an email that "you already have a hdfc credit card issued on your name so your current application is put on hold." fraud alert!!!
    Now, when i don't have any credit card (Any bank/subsidiary) issued on my name so far and i get this email from you, i have no other choice than moving to police for help. I want you guys to furnish me the credit card number which is issued on my name or i will move to court for the reason that you guys have issued a credit card on my identity to someone else without my information. This is serious now.
    And even your employees have created my bank account with hdfc with wrong date of birth (They interchanged the month and the date). Pathetic!!
    HDFC Bank customer support has been notified about the posted complaint.
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      V
      Vibhash Singh
      from Delhi, Delhi
      Jun 23, 2017
      Resolved
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      Address: 122001

      Hi, i have hdfc credit card which will expire on july 2017. I received so many calls from bank for renewal but i never confirm. I don't want to continue the card.
      Already have another bank credit card.
      Now i received hdfc credit renewal message.
      "your hdfcbankcard has been renewed & converted, new card ending 3406 will reach you shortly. Pls change any debit instruction given to service providers on old card to new card."
      I don't know how the hdfc credit department work. They issued or renewed old card with new one without my permission. Please let me know, how to stop receiving this.
      Just simply say, i don't want the hdfc credit card.
      Thanks,
      Vibhash kumar singh.
      +1 photos
      Aug 1, 2017
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Jun 23, 2017
      Updated by Vibhash Singh
      I have HDFC bank account also but I stop using it. HDFC bank charging every month for not mantaining minimum balance on account from last year. They debited Rs1200/- from account on February 2016 without any notice. So I called the HDFC bank regarding this.they refunded the amount in March 2016 and said they will not debited again. But next month April 2016 again debited . When I called to customer care they said it'll charge as EOD.

      But my question is how the HDFC bank charging without any notice????
      So I decided to stop using the HDFC bank account and till now never logged in or deposit any amount in my account. But HDFC bank charging every month EOD in this account and send the message.
      That's the main reason to not believe HDFC Credit card, now happen with Credit card.
      Thanks
      Vibhash Kumar Singh

      Verified Support
      Jun 25, 2017
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your account/card, issue details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

      -Anay
      HDFC Bank Customer Assistance
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        M
        Malay B Shah
        from Jamnagar, Gujarat
        Jun 23, 2017
        Resolved
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        Address: Ahmedabad, Gujarat, 380001
        Website: WWW.HDFCBANK.COM

        Dear all

        I have worked in hdfc bank from october-2011 to april - 2017.

        I have give the resign from my job and till time complete 02 months for the same but till time i have not received my reliving certificate cum noc as well as i have worked in hdfc bank as 05 years 07 months and as per rules i have a preferred for taking gratuity for the same. Till time i have not received my noc as well as gratuity. Kindly do the needful as well as arrange the pf withdrawals for the same.

        Emp code : adfc 46743
        Name : malay shah
        E mail : shah. [protected]@rocketmail.com / [protected]@gmail.com
        Jul 29, 2017
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 28, 2017
        HDFC Bank Customer Care's response
        Dear Customer,

        Please write to pad.[protected]@hdfcbank.com or sagar.[protected]@hdfcbank.com for assistance.

        -Bejoy
        HDFC Bank Customer Assistance
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          V
          vineet111082
          from Pune, Maharashtra
          Jun 23, 2017
          Resolved
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          Resolved

          Address: Pune, Maharashtra, 412207

          I have taken a home loan from hdfc limited and they are charging the interest rate of 9.5% although existing rate is 8.5%, they are charging 5000+taxed to reduce the rate. What is the purpose of taking the floating rate option then if we have to pay the fees to reduce the interest rate. Request you to take it up with them. Even they are asking 500+taxes for list of document which none of the bank charge as i would like to transfer it to the different bank.
          Jul 31, 2017
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 28, 2017
          HDFC Bank Customer Care's response
          Dear Customer,

          We request you to write to [protected]@hdfc.com for resolution of your query/complaint. Alternatively, please visit the link - https://www.hdfc.com/write-to-us/complaints?submode=HDB_WEBSITE for any Queries / Feedback / Complaints pertaining to HDFC LTD.

          -Bejoy
          HDFC Bank Customer Assistance
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            R
            Riaz Mohammed
            from Hyderabad, Telangana
            Jun 23, 2017
            Resolved
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            Address: Hyderabad, Andhra Pradesh, 50008

            I am very much disturbed from the unfair behavior of hdfc
            Branch shaik pet hyd branch this is the 3rd time i am frustrated with the service they are providing. I want to escalate this to higher authorities to take action against cashier & branch manager

            Is this the policy of hdfc branch that they will not give more than 20000 rs to non-home branch customers. If this is the case i’ll prefer to dissolve my account from hdfc and carry on icici.

            I have to withdraw 2 lakhs from my account and cashier told me to withdraw amount from my home branch gachibowli.
            Cashier is giving low domination notes to other customers and when i asked they said they don’t have low domination notes.
            I feel like they are harassing customers.

            This is my salary account and i want to close this account please let me know the procedure.
            Jul 25, 2017
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 24, 2017
            HDFC Bank Customer Care's response
            Dear Customer,

            I request you to share your account, complete address of the branch and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

            -Anay
            HDFC Bank Customer Assistance
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              M
              mayanksingh1414
              from Gurgaon, Haryana
              Jun 23, 2017
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              Address: Gurgaon, Haryana, 122001

              Personal accident insurance policy for policy no52178814sarv suraksha policy policy no[protected]today i received a call from hdfc mr himanshu mittal, he conveyed that the agent is claiming amount from my policy and he has noc letter signed by me. I have never met any person from hdfc ergo or any agent and no letter has been signed by me. Its a fraud been done by mr v k bhardwaj. Mr himanshu mittal was on con call with me and mr v k bhardwaj and during the cal he clearly mentioned that my signature was done by him and he will claim the amount do whatever you want to do.
              HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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                U
                umesh nagori
                from Delhi, Delhi
                Jun 23, 2017
                Resolved
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                Resolved

                Address: North Goa, Goa, 403515
                Website: hdfcbank.com

                I have salary account with hdfc bank calangute goa. Few day ago i was received a massage from hdfc bank that your card no xxxx was deactivated & i got a call from hdfc bank that you can collect a new card from hdfc branch.
                I told them that i am not able to come & collect so please courier my card but they not send me the same.
                After two three day i take a leave from my office & went to hdfc bank calangute branch. & i ask for my new card but the their executives told me that he dont have my card. I showed him the massage & online my bank account that my old card was deactivated & my new card no also. But he is saying he dont have.
                Still i have not recived my card.

                My name is umesh nagori my customer id is 54884719.

                Request you to please help me because i donot have money
                Aug 1, 2017
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 28, 2017
                HDFC Bank Customer Care's response
                Dear Customer,

                We understand that you have received the Debit Card and have used it for transactions. Incase of any issue, please write to [protected]@hdfcbank.com.

                -Bejoy
                HDFC Bank Customer Assistance
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                  M
                  mahi22
                  from Lucknow, Uttar Pradesh
                  Jun 23, 2017
                  Resolved
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                  Resolved

                  Address: Lucknow, Uttar Pradesh, 226005
                  Website: www.hdfc.com

                  I had applied for the profile of assistant manager in hdfc from a consultancy named monster which has send my resume to stepahead consultancy first then they charges me a fee of rs.2500 for registeration and 5699for doc verification.
                  Then they send my resume and docs to hdfc bank and one of their hr named mr. Himanshu from new delhi has been called me and told me about t&c
                  Then again one round of interview has been conducted that was telephonic
                  Then they charge rs.14500 for doc verification. Again i have receivded call from corporate office of hdfc mumbai for second round which i have cleared.. Then they told me that u have cleared all the telephonic round now there will face to face round on saturday.. But on the next day a call came and mr. Himashu told me to talk to account dept. That was mr. Anil.. He asked me to submit 25, 000 to open a account in hdfc so that all the amount which i have been submitted can be refunded because all the amnt are refundable.
                  Then any how i had managed and given to them.. Then on the next day mr. Anil asked to me to submit 11% tax acc. To rbi rule that was 16, 550.. Again i ahd submitted they told me everytime to give my douments but never given.. Then after this they asked me to submit 20, 000 as donation which i had also submitted.. Then they asked me to pay 22500 as a penalty charge because i have paid many amount late.. Because they told always asked me to submit at the moment and give me 1 or 2 hours to submit the amount.
                  Now i need your help.. To refund my amount
                  Jul 31, 2017
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 27, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Kindly note that HDFC Bank does not charge applicants any recruitment fee for gaining employment or ask you to deposit any money for giving job offers. HDFC Bank also does note authorize any third party (such as vendors, placement services, recruitment agencies etc.) to make any employment offers to the applicants / candidates and does not collect any fee / registration / recruitment charges etc for referring and placing applicants / candidates with them.

                  Please note that any offers / benefits / content / instructions presented in such misleading communication / Employment Portals impersonating HDFC Bank, do not represent those of thttps://www.consumercomplaints.in/hdfc-bank-recruitment-and-payment-issue-c1608877#he company and are contrary to our company policy. If any such entity fraudulently representing HDFC Bank approaches you, please refrain from responding to them and do not pay any fee / charges / payment to them. HDFC Bank will not accept any liability for the actions of candidates on spoofed mails / communication.

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    A
                    anu22
                    from Lucknow, Uttar Pradesh
                    Jun 23, 2017
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                    Address: Lucknow, Uttar Pradesh, 226005
                    Website: www.hdfc.com

                    I had applied for the profile of assistant manager in hdfc from a consultancy named monster which has send my resume to stepahead consultancy first then they charges me a fee of rs.2500 for registeration and 5699for doc verification.
                    Then they send my resume and docs to hdfc bank and one of their hr named mr. Himanshu from new delhi has been called me and told me about t&c
                    Then again one round of interview has been conducted that was telephonic
                    Then they charge rs.14500 for doc verification. Again i have receivded call from corporate office of hdfc mumbai for second round which i have cleared.. Then they told me that u have cleared all the telephonic round now there will face to face round on saturday.. But on the next day a call came and mr. Himashu told me to talk to account dept. That was mr. Anil.. He asked me to submit 25, 000 to open a account in hdfc so that all the amount which i have been submitted can be refunded because all the amnt are refundable.
                    Then any how i had managed and given to them.. Then on the next day mr. Anil asked to me to submit 11% tax acc. To rbi rule that was 16, 550.. Again i ahd submitted they told me everytime to give my douments but never given.. Then after this they asked me to submit 20, 000 as donation which i had also submitted.. Then they asked me to pay 22500 as a penalty charge because i have paid many amount late.. Because they told always asked me to submit at the moment and give me 1 or 2 hours to submit the amount.
                    Now i need your help.. To refund my amount
                    HDFC Bank customer support has been notified about the posted complaint.
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                      N
                      nagendra chunnilal sharma
                      from Indore, Madhya Pradesh
                      Jun 23, 2017
                      Resolved
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                      Resolved

                      Address: Jabalpur, Madhya Pradesh, 482001
                      Website: hdfc insurance

                      Dear sir, today i received a call from some mr rohit saini saying he is from hdfc insurance bombay from the number [protected]. As we were on the road driving the car my wife told him not to call as we are not in the state to talk. Again after some time he ringed me saying "kya aap pagal ho" and narrated in a utmost indecent manner. My askance is direct to you :- is mr rohit saini an employee of your organisation hdfc insurance holding the number cited above. Please answer it. And if he is then my simple question is that your organisation has any policy of decency to talk to ladies folk or you prevail the policy of ruffians and indecent people in your organisation. Although i do not expect any positive response from you that makes me free to take recourse to other redressing option.
                      Aug 6, 2017
                      Complaint marked as Resolved 
                      HDFC Life customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 24, 2017
                      HDFC Life Customer Care's response
                      Hi Nagendra, please note that the above issue raised by you along with the contact no. will be investigated by us to check the details related to it. Post completion of the investigation, a reply with an information related to the no. mentioned will be given to you by us.
                      Verified Support
                      Jul 03, 2017
                      HDFC Life Customer Care's response
                      Hi Nagendra, I wish to inform you that post conducting the investigation and verification of the above mentioned contact no. by us, we have reached out to this conclusion that the mentioned contact no. is not associated and neither is registered with HDFC Life. I apologise for the inconvenience caused to you on account of the unsolicited communication received. I request you not to act on any such information received in the name of HDFC Life, IRDAI and/ or anyone else as HDFC Life will not indulge in such unethical practices to solicit business. We have also updated the Notice Corner link on the Customer Service section of our website http://www.hdfclife.com/customer-service/insurance-notice-corner to create awareness of this issue faced by the insurance industry, as a whole.
                      You may lodge a police complaint, along with the details of the caller and telephone number from which the call was received, in the local police station.
                      I thank you for bringing this matter to our notice and earnestly request you to repose your faith and trust in us.-- Manish.
                      Policy no.15279487 receipt not received for the payment done for 2017-18.
                      i have been emailing since 14/06/2017 but dont get any assistance.
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                        K
                        kanuohs .raknoagda
                        from Mumbai, Maharashtra
                        Jun 23, 2017
                        Resolved
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                        Address: Mumbai City, Maharashtra, 400708
                        Website: netbanking.hdfcbank.com/netbanking

                        I wanted to apply for both eris life science and cdl ipo. But its getting stuck at last moment and same page is opening again and again. I knew that i am doing it properly and i have more than enough balance in my account to bid for the ipo, internet is fine. Each and every possible condition is fine except the hdfc website behaviour.

                        Really upset by this kind of technology and support hdfc providing after being a leader in their space.

                        Hdfc unsatisfied customer.
                        Shounak
                        Jul 25, 2017
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 24, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I request you to share your complete issue, screen shot of the error, customer ID and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                        -Bejoy
                        HDFC Bank Customer Assistance
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                          R
                          Rahulsavita
                          from Dehra Dun, Uttarakhand
                          Jun 22, 2017
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                          Address: Agra, Uttar Pradesh, 283111
                          Website: www.hdfcbank.com

                          Request for salary slip

                          Dear sir / madam

                          My name is rahul savita. I am emplyoee in hdfc bank as bso. My employee code is 175017 branch fatehabad 3042 in agra u. P. I am resignation april 27th 2017. So please send me the salary slip for last 6 months on my mail id [protected]@gmail.com& [protected]@gmail.com
                          I have very urgently need my salary slip.

                          Thanks & regards
                          Rahul savita
                          Mob-[protected]
                          HDFC Bank customer support has been notified about the posted complaint.
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                            n h jayantha
                            from Bengaluru, Karnataka
                            Jun 22, 2017
                            Resolved
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                            Resolved

                            Address: 570016

                            My name n h jayanth account no [protected] have changed my oil number [protected] to new [protected]. I already submit a form for chane phone number to my account details in january of the year. But no action still i am facing accute problem bcoz no any alet i am receiving about any transaction in my account pls help...
                            I really facing a lot problem kindly update in your records, kindly communicate the same
                            Kindly help in this regards
                            Jul 29, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 23, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have taken note of your comments expressed with regard to your credit card. We observe that the credit card ending with 3157 mentioned in your post has been invalidated since 2009. Hence we request you to provide us the exact card account in which you wish to change the mobile number. Kindly provide us the last four digit of your card number, the registered mobile number and e-mail id to enable us trace your credit card account. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is 6116955

                            -Manoj
                            HDFC Bank Customer assistance
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                              mouseen111
                              from Nellore, Andhra Pradesh
                              Jun 22, 2017
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu

                              Sir,
                              My brother was your customer, he used credit card since 2010... But some family financial problems... We can. T able to pay...
                              Now, he is doing small job for his family... Some credit card agents or cerdit card sector persons harrassed him... So please dont harrasse us,, we will deffenetly pay your money... We want some time...

                              Thanking you, sir/madem,
                              Your's obidiently,
                              Shaik mouseen,
                              Cell no : [protected]
                              Jul 24, 2017
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 23, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share complete issue, credit card details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Bejoy
                              HDFC Bank Customer Assistance
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                                Gunjan Rai Mathur
                                from Nagram, Uttar Pradesh
                                Jun 22, 2017
                                Resolved
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                                Resolved

                                Address: Jodhpur, Rajasthan, 342008

                                I am sending my kyc documents several times for hdfc credit card. But bank always refuse & saying name mismatched. Okk then i am also send affidavit with jodhpur highcourt but bank refuse. But name on my card is gunjan mathur. Aadhar card name also gunjan mathur & pan card is zprinted with gunjan mathur. Add on aadhar card is also same. I am receiving my documents for credit card is also same printed on aadhar card. Can't understand what bank want from me.in can't perform on my card. My repayments is on time every month. But bank wants to make me defaulter as bank employees contact for payments & complaint for kyc.
                                Jul 24, 2017
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 23, 2017
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                I request you to share credit card details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                -Bejoy
                                HDFC Bank Customer Assistance
                                My complaint no is ID TTU[protected] .my card details are [protected].contact number [protected].
                                How to submit kyc for HDFC credit card. My mail id- [protected]@gmail.com
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                                  C
                                  chetanbangera1976
                                  from Mumbai, Maharashtra
                                  Jun 22, 2017
                                  Resolved
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                                  Resolved

                                  Address: 400080
                                  Website: www.consumercomplaints.in/new_complaint

                                  Hi sir/madam,

                                  I am writing with regards my policy # 15109233 which was surrendered to your vikhroli branch on 10th june 2017 with a commitment that i will be refunded back my money within 7 working days. Today is the nineth working day and i havent received my refund yet.

                                  I have been even writing mails to your executive with no reply back (Hansraj). Does hdfc life really cares about customers or once the policy is sold you disappear. I saw so many of your clients in despair and complaining about the policies sold by your sales representative with no clue or clarity of the policy. When we ask for some kind of explanation they literally say that you should have read it which is very rude. I know hdfc life will not care about it as it is only trying to achieve its target by fooling customers of there money.

                                  Kindly furnish details about the refund. Also hdfc life held on to my money for five years saying that it is been put aside but should i really believe or trust in you that the money was not used and what i get after five years is meagre 2k a total amount of 27000 even that is not been paid on time as committed. I will surely never recommend anyone for such policies.

                                  Hoping to receive a response atleast from your end.

                                  Thanks
                                  Chetan b
                                  Jul 29, 2017
                                  Complaint marked as Resolved 
                                  HDFC Life customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 28, 2017
                                  HDFC Life Customer Care's response
                                  Hi Chetan, please note that the payout for your discontinued policy is being processed by us. As certain processes were not completed, hence, the payout was not released by us. Now, as the NEFT discrepancy has been resolved, the payout would be made to you shortly.
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                                    Paresh Kashniyal
                                    from Bengaluru, Karnataka
                                    Jun 22, 2017
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400703
                                    Website: HDFC Credit card

                                    Dear sir/madam,

                                    I, paresh kashniyal, am a credit card holder with your bank.

                                    Due to some medical issue i was late to make payment which lead to collection calls from hdfc. Due to financial problem used to pay due amount.in spite of requesting the collection agent not visit my office & make calls on office landline, they do harass me on daily basis which will lead to my job loss. The name of hdfc recovery agent is prakash, vijay & waman. They do abuse me and black mail me on a recorded call that will spk to my boss & hr team & will let them know about my confidential payment status. These guys are from hdfc kandivli branch, mumbai
                                    Jul 24, 2017
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 23, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    I request you to share caller details, card details and registered contact/email details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                    -Bejoy
                                    HDFC Bank Customer Assistance
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                                      ananth1411
                                      from Visakhapatnam, Andhra Pradesh
                                      Jun 22, 2017
                                      Resolved
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                                      Resolved

                                      Address: Hyderabad, Andhra Pradesh, 500004
                                      Website: www.hdfcbank.com

                                      I am using hdfc credit card from 1 year
                                      Few days back requested for upgrade
                                      But till today i did't received the card
                                      When i inquired i came to know that address which i provided is wrong. But which i mentioned is correct one but executive done mistake and instead 500004 they have written as 500054.
                                      I expect i will receive my card as early as possible my add is

                                      Zilla parishad r r district office,
                                      Anand nagar colony,
                                      Khairatha bad, hyd-500004 and my contact no. [protected]/[protected]
                                      I request you to ask courier boy call me when he comes for deliver
                                      I will explain my address
                                      Hope u will do the best in early date
                                      Jul 25, 2017
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 23, 2017
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      I request you to share complete issue, credit card details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                      -Bejoy
                                      HDFC Bank Customer Assistance
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                                        Shekhar Girjapurkar
                                        from Noida, Uttar Pradesh
                                        Jun 22, 2017
                                        Resolved
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                                        Resolved

                                        Address: 560016
                                        Website: www.hdfclife.com/customer-service

                                        Dear Sir/Madam,

                                        I am writing this letter to bring to your notice that I wish to cancel my life insurance policy with a Policy number 18479922, in the name of Mr. G CHANDRA SEKHAR. I need to cancel this policy due to below mentioned reasons:

                                        Mr. Nirvan Nandy (executive) came to my home last year(2016) in the month of May and explained me about the HDFC life policy (Life Super Income Plan), Mr. Nirvan Nandy (his contact number:+91-[protected]) gave me all false commitments about the policy and convinced me to take the policy. Two major false commitments were:

                                        1. First year i have to pay the full amount of 1, 03, 630Rs/- and and from next year i can pay the policy premium in 12 equal installments (EMI) i.e. Eight thousand and some change amount including service tax.

                                        2. Another false commitment was, when i asked him in case if next year i am not in a position to pay the premium will i get back my money by closing the policy? Mr. Nandy told me yes sir you can anytime cancel your policy in between and get your Principal amount back but you will not receive the interest/bonus from it.

                                        In the same month of May 2016 i paid a full amount of Rs.1, 03, 630/- towards my policy and later on 9th April 2017 i was getting message from HDFC Life saying your premium amount of Rs.1, 01, 890 is due by 25th May 2017. I called several times to Mr.Nandy but he didn't respond to my calls, and i send the same message from HDFC Life to Mr.Nandy asking for the clarification that why i am receiving this message as you said next year the amount will be in 12 equal installments. he said He is out of station and he will go to office and come back to me, but even after 3 to 4 days he didn't reply me back and when ever i use to call him he was not responding to me and meanwhile i was regularly getting calls from HDFC life asking the premium amount, so i called to customer care and raise a complaint saying the executive has cheated me with his false commitment, customer care representative gave me a complaint reference number:[protected]. Later one day i spoke to Mr.Nandy regarding this and he was very rude to me so i said in this case i am going to log a legal complaint against HDFC Life and i have all the call recordings and messages from the executive. Then, his Manager Mr. Vishvanath Rao ( His contact number: [protected]) called me and convinced me that the mistake is from our side so we will rectify this by making it to Monthly EMI option and you will be not be liable to pay any extra charges.

                                        Mr.Vishvanath Rao send his person Mr.Rupesh to my resident and he took necessary signature for Monthly EMI option and did the other formalities. Few days later again i was getting the same message from HDFC Life asking for
                                        premium amount of Rs.1, 01, 890. I called Mr. Vishvanath Rao multiple times for asking why i am getting the same message again? He said the process is going on and this is a auto system generated message. Mr. Vishvnath Rao also collected a blank cheque from me saying i don't know the exact amount as of now so you can give me a blank cheque in the name of HDFC life with policy number, which i gave me him. On receiving frquent message from HDFC Life about premium amount of Rs.1, 01, 890 i called several times to Mr.Vishvanath Rao but he never responded me and giving excuse by message saying he is busy. I got doubt that both Mr.Visvanath and Nirvan Nandy are playing with me and now avoiding me, so i immediately stopped the payment of cheque. And when i called his from different number he picked my call and said sir i was not avoiding you and your process is in Progress after which he never respond to my any calls and messages. Once again he send his person and took my signature on EMI specimen form and collected another cheque and said this time it will be surely done. I was still getting messages from HDFC Life regarding premium amount of Rs.1, 01, 890 so again i tried to call and text Mr.Nandy and Mr.Vishvnath many times but failed to get any response from both of them. Both of them knows very well the condition of mine as My Wife is pregnant with 9th month running and i have to go with hell lot of medical expenses and delivery is expected soon, i begged a lot to cancel the policy and return my money without interest as committed, later i was somehow managed to pay the monthly installment of Rs.8, 951/- and handed over the cheque to Mr.Vishvanath Rao, but that is also not processed yet and still i am getting the message from HDFC Life to pay the premium amount of Rs.1, 01, 890. When today i got a call from Remainder department and i spoke to senior person he asked me to raise complaint on [protected]@hdfclife.com.

                                        I would be thankful to you if you send me a written confirmation that my request has been registered and the cancellation procedures are under your process. Once the policy is cancelled, you are kindly requested to refund the unused portion of my policy premium as i have medical emergency at my home and terminate all the monthly payments and premiums.

                                        I hope that I will be informed soon about the cancellation of my policy number 18479922. I can request you to do the needful to the earliest or at the last in worst condition i have to go for the legal action.

                                        Note: I have all the call records, mails and messages from Mr.Vishvnath Rao (Manager) and Mr. Nirvan Nandy (Executive). These two people have cheated me with false commitment and to till date they have not updated or processed Monthly EMI into the system nor they have put for cancellation of policy and because of which i am now suffering with huge loss in lakhs in my critical medical condition.

                                        Note: When ever i call from other number to Mr.Vishvnath and Mr. Nirvan asking to come and collect the premium amount cheque, They are intentionally not coming so that my Rs.1, 03, 630/- amount will not be returned and they never picks up my calls.

                                        With lot of hope Thanking you in anticipation.

                                        Sincerely,

                                        Chandrashekhar Girjapurkar
                                        +1 photos
                                        Jul 31, 2017
                                        Complaint marked as Resolved 
                                        HDFC Life customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 28, 2017
                                        HDFC Life Customer Care's response
                                        Hi Chandrasekhar, apologies for the inconvenience caused to you. Kindly note that your complaint via [protected]@hdfclife.com has been received by us. Further, our team is working on it and accordingly, post completion of the investigation, the response with the resolution will be shared with you by us.
                                        Verified Support
                                        Jun 28, 2017
                                        HDFC Life Customer Care's response
                                        An acknowledgement copy confirming to you about the receipt of your complaint will also be emailed to you by us shortly.
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