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HDFC Bank Complaints & Reviews

2.9
Updated: Mar 24, 2026
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HDFC Bank reviews & complaints page 1273

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N
Neeraj Rohera
from Noida, Uttar Pradesh
Dec 20, 2016
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Address: 282007
Website: www.hdfc.com

Hi Team

Facing trouble to get E Mails from HDFC bank of maintenance charge @ 800 every month.
Sent mails to inform for not using account any more however regular monthly statements are receiving on mail ID.

Request you to please look into this as it is impacting my credit health score.

Account no. XXXXXX0042(Didn't remember)
RMN [protected]
Debit Card:[protected]

Regards
Neeraj Kumar
Jan 23, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 23, 2016
HDFC Bank Customer Care's response
Dear Customer,
Please share your email id from from where you have written to us in order to track your case and expedite closure. You may also write to us at [protected]@hdfcbank.com for further assistance.

-Anay
HDFC Bank Manager
Jun 08, 2017
Updated by Neeraj Rohera
My mail Id is- [protected]@gmail.com
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    V
    Vibhore Beniwal
    Dec 20, 2016
    Resolved
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    Resolved

    Address: Jaipur, Rajasthan, 302025
    Website: Klickpay77252 - snapdeal

    I was transacted 50 rupees on my credit card with out any authorisation. Not even a single otp came to my number for authorisation. Its a fraudulent transaction.the shocking part is that this transaction was made without any kind of authorisation approval of mine.not disclosing my card number and other details online due to security reasons.
    How can hdfc be with such companies and can charge through my card without any authority.
    Have added screenshot of transaction message which i got.
    Google the klickpay77252 and found that all such transactions were done on hdfc credit cards only and lots of people have complained for it. Such a shame hdfc if you support these kind of transactions knowingly.
    Jan 22, 2017
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 22, 2016
    HDFC Bank Customer Care's response
    Dear Customer,

    Request you to write to [protected]@hdfcbank.com along with issue details, transaction details, card details and registered contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail and assist you better.

    --Natasha
    HDFC Bank Customer Assistance
    Dear Sir/madam please send me credit card bill details of Last two month as soon as possible. I used your credit cards last many month but I have not received any information till now.
    Thanks and regards
    Your Dileep kr Dwivedi Farrukhabad 209625
    Hello HDFC Bank Manager/Team,

    Can any one let me why there is a transaction happened on my credit card with out my knowledge i.e OTP.Money is deducted and paid to KLICKPAY77252 on 14th Dec 2016 11:23 pm IST.
    Thank you for using your HDFC bank CREDIT card ending 7376 for Rs.15000.00 in MUMBAI at KLICKPAY77252 on[protected]:07:57:31.
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      M
      MonyMahesh
      from Mumbai, Maharashtra
      Dec 20, 2016
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      Address: New Delhi, Delhi
      Website: www.mudrapay.com/mudrapay.com/P/?o=51280783

      Hello Sir,

      My cust ID is "34198497 " I had made a payment of Rs 2850 for some medicine for my dad to TeleOne /Mudra Pay through HDFC net banking[protected]TechTeleone Consumer). however I never received the medicine.

      The company is now not refunding me the money & their cust care disconnects my calls each time I call them. Would you please help me get the money back.

      my mobile no is: [protected]

      Regards,
      Mahesh
      HDFC Bank customer support has been notified about the posted complaint.
      Hello,
      I have been given a gift plus card from Office. But unfortunately I could not utilize it quite some time. Now when I try to use it, it is not possible as it is expired.
      Please help to renew the card so that I can utilize the amount prepaid in the card

      Card: [protected]

      Regards
      Rashmi
      Dear sir,

      My two wheeler loan is complete. my last installment dt was 5th nov2015.
      my two vhiler no. IS MH 12 KL 4760

      but still i have not received NOC from ur good bank
      Pls provide me as early as possible

      TKS in advance
      MAHESH
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        N
        from Warangal, Telangana
        Dec 20, 2016
        Resolved
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        Resolved

        Address: Warangal, Andhra Pradesh, 506002
        Website: HDFC Bank

        I, mohammed nazeeruddin mahmood was a credit card holder of hdfc bank. The outstanding amount was under dispute which was sttled and amount was paid as per the guidelines of hdfc bank.
        1.5000 on[protected]
        2.5500 0n[protected]
        3.5500 on[protected].
        The cibil score showing the same as before the payments made. Please check up n correct.
        My cell number [protected]
        Pan card no. Abzpm 3293
        Email: [protected]@gmail.com
        Jan 29, 2017
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 22, 2016
        HDFC Bank Customer Care's response
        Dear Customer,

        Request you to write to [protected]@hdfcbank.com along with issue details, card details and registered contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail and assist you better.

        --Natasha
        HDFC Bank Customer Assistance
        Verified Support
        Dec 28, 2016
        HDFC Bank Customer Care's response
        Dear Customer,

        We are looking into your query and will revert back in 3 business days. In the event if you wish have any further details / assistance, please feel free to write to us at [protected]@hdfcbank.com. The reference number for this interaction is [protected].

        -Bejoy
        HDFC Bank Customer Assistance
        I have deposited a cheque on 9th of December.Everyday custome care executives are saying it will be credited by today end of the day but it s not getting credited in my bank account.It is not an outstation cheque.It should take 3 working days but they are taking so much time.Please help.mob [protected]
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          P
          prafullameher
          from Kolkata, West Bengal
          Dec 20, 2016
          Resolved
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          Resolved

          Address: Balangir, Odisha, 767001

          Respected sir,
          i had availed a Children's Double Benefit plan on 02/09/2009 bearing number 13127655.Later i had surrendered the policy before 3 years.But yet i had not received any amount from the company.so it is my humble request to take care of the matter and solve my problem and disburse the amount as soon as possible.
          prafulla kumar meher
          policy number[protected]
          mobile number-[protected]
          date of commencement-02/09/2009
          Jan 21, 2017
          Complaint marked as Resolved 
          HDFC Life customer support has been notified about the posted complaint.
          Dec 20, 2016
          Updated by prafullameher
          Respected sir,
          i had availed a Children's Double Benefit plan on 02/09/2009 bearing number 13127655.Later i had surrendered the policy before 3 years.But yet i had not received any amount from the company.so it is my humble request to take care of the matter and solve my problem and disburse the amount as soon as possible.
          Verified Support
          Dec 21, 2016
          HDFC Life Customer Care's response
          Hi, please write your concern to [protected]@hdfclife.com from your registered Email ID for us to look into it.
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            V
            vinayak maddy
            from Bengaluru, Karnataka
            Dec 20, 2016
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            Address: 560010

            Dear HDFC Team,

            My self Vinayak A K, one of my previous company had opened an account with HDFC bank for my salary and from past 2 years i haven't used my account and currently i joined a new company where this company has a tie up only with HDFC and at the time of creating a new account for my salary with the current company i came to know that my previous account what i had with HDFC has gone to -8, 800/- RS because of non maintenance of the minimum balance and which i was not aware of this and also bank people has not informed me about this before so kindly help me to close my previous account and help me to open Zero balance account with the same HDFC.
            My Account number - [protected]
            Mail me on - myheartbeatsin.[protected]@gmail.com

            Best Regards
            Vinayak A K
            HDFC Bank customer support has been notified about the posted complaint.
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              C
              cmkalke
              Dec 20, 2016
              Resolved
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              Resolved

              Address: 411018
              Website: www.hdfcbank.com/personal/credit_card

              My HDFC Credit Card got 3 unknown Transactions on 07 December 2016
              all 3 transaction in USD ( I have never been to US) converted indian total cost is Rs. 18930.
              I am following HDFC Complaint desk since 1 month(escalation.[protected]@hdfcbank.com and customerservices.[protected]@hdfcbank.com) but no satisfactory answer yet.
              One more important thing is My Card was getting expired in December 2016
              and I have requested to close the card on 26 October 2016 (have email proof).
              Now I got bill from HDFC for above Unknown transaction with due date as 03 Jan 2016.
              Not sure what to do, please help
              Jan 21, 2017
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 21, 2016
              HDFC Bank Customer Care's response
              Dear Customer,

              Request you to raise your complete issue at [protected]@hdfcbank.com along with your issue details, registered contact details and card details.with ref ID TTU[protected] in the subject line. Will get back to u.
              -Anay HDFC Bank Customer Assistance
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                S
                sagar` Dhumal
                Dec 20, 2016
                Resolved
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                Resolved

                Address: 411027

                I had HDFC credit card, I had blocked it 2 years back since it got stolen.Also I had requested customer care not to send new one since I was not planning to use credit card. After 2 years later I have received credit card bill for renewal fee. Even I dont remember my credit card no.
                How can HDFC sends bill for credit card which has been deactivated two years back. I am sure that HDFC is not government bank and let us know if it has started to give services like government so that I can switch my accounts to any other bank.
                Jan 21, 2017
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 21, 2016
                HDFC Bank Customer Care's response
                Dear Costumer,

                Request you to raise your complete issue at [protected]@hdfcbank.com along with your issue details, registered contact details .with ref ID-TTU[protected] in the subject line. Will get back to you.
                -Bejoy HDFC Bank Customer Assistance
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                  I
                  itmaruthu
                  from Chennai, Tamil Nadu
                  Dec 20, 2016
                  Resolved
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                  Resolved

                  Address: Chennai, Tamil Nadu, 600004
                  Website: Hdfc Net banking

                  In my Credit card bill amount due used to pay by me manually. I didn't register for auto and didn't request anyone for this.Bur last month the amount was deducted from my account even though there was not sufficient amount in my account. So they have returned the amount to my account. At the same day evening transferred sufficient amount to pay and paid my bill. But the problem is they have added extra Rs 450 amount in my credit card bill to return the amount. I have the following questions

                  1.I didn't registered or asked for auto pay then why they have deducted the amount from account?
                  2.Even though there was not sufficient amount why they deducted the amount and why they returned the amount back?
                  3.Without my knowledge how could they deduct amount from my account?
                  4.If i am not paid the amount they should add fine not deduct amount from my account?
                  5.Why should I pay the returned fee amount?

                  Please help me to solve this.
                  Feb 3, 2017
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 30, 2016
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.

                  1.Name as mentioned in the card account,
                  2.Last four digit of your credit card (xxxx xxxx xxxx 1234),
                  3.Contact number as updated in the card account and latest contact number.

                  You may write to us at: [protected]@hdfcbank.com and we shall assist you.The reference number for this interaction is [protected].

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    muthukumar r
                    from Mumbai, Maharashtra
                    Dec 20, 2016
                    Resolved
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                    Resolved

                    Address: 600041

                    Nov 2016 to Dec 2016.money changing problem going there .so credit card payment my delay..rbi Reserve bank of india tell all bank transcation no detect late fee charges. But my Hdfc bank credit card detect late fee 700 charges..my credit card no is [protected]..my name is MUTHU KUMAR...and other ever month charge finance change amount EMI amount
                    May 10, 2017
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 23, 2016
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have taken note of your comments expressed with regard to your credit card and you may look forward to receive a response to your e-mail id by today (December 21, 2016). We request you to bear with us in the interim. Please feel free to write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

                    -Bejoy
                    HDFC Bank Customer Assistance
                    Jan 05, 2017
                    Updated by muthukumar r
                    No change my problem
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                      J
                      johny37
                      from Turuvekere, Karnataka
                      Dec 20, 2016
                      Resolved
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                      Resolved

                      Address: 686574
                      Website: WWW.CONSUMERCOMPLAINTS.COM

                      Respected sir. Myself Johny K M. Kannamkulam (h), kizhathadiyoor p o. Palai Kerala. I have settled my credit card amount of 40200 in the month of march. But I couldn't complete my remaining due amount of 12800 because of severe financial troubles on account of health hazards as I underwent angioplasty. But the above bank has debited 53008₹ from my saving account on December 16th. This processes given me an another financial problems. So I kindly request you to grandly refund my remaining amount. Please do needful.
                      Thanking you
                      Tour's faithfully
                      Johny KM
                      Palai
                      Jan 21, 2017
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 21, 2016
                      HDFC Bank Customer Care's response
                      Dear Costumer,

                      Request you to raise your complete issue at [protected]@hdfcbank.com along with your issue details, registered contact details and card details.with ref ID TTU[protected] in the subject line. Will get back to you.
                      -Anay HDFC Bank Customer Assistance
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                        G
                        Gs1591
                        from Pune, Maharashtra
                        Dec 19, 2016
                        Resolved
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                        Resolved

                        Address: Nashik, Maharashtra, 422005

                        I had an account in HDFC bank which was opened by my first company for my salary. After that I left the company and account gets converted into the saving account.Since last 6/7 months I haven't used that account and now that account is in negative balance (Rs. - 6238.08/-).I kept an email to close my account but still account is not closed yet and its in negative balance.

                        Below is my details to close account:

                        A/c - [protected]
                        Mob - [protected]
                        Jan 22, 2017
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 22, 2016
                        HDFC Bank Customer Care's response
                        Dear Customer,
                        For closure of the account, you are required to submit account closure application at the nearest branch.

                        -Anay
                        HDFC Bank Assistance
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                          S
                          sahsuraj
                          from Thanesar, Haryana
                          Dec 19, 2016
                          Resolved
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                          Resolved

                          Address: Dehradun, Uttarakhand, 248001

                          Hello Sir / Ma'am,

                          I have purchase items from Easy Day Store on 30 November 2016. i have made payment using debit card . three times payment deduct from my card -

                          1 payment refunded on the time within few minutes - Ok
                          1 payment not refunded till now - Should be refund to my account
                          1 payment done to Easy Day Store - Ok

                          Payment amount - 1350 Rs
                          Payment date - 30/11/2016
                          Account No - [protected]
                          Name - Suraj Lal Sah
                          Contact - [protected]

                          After called to Hdfc support they said to me send a document copy of no twice payment taken by easy day store . I attached this copy on this email provided by EasyDay. Kindly check attached document provided by Easy Day Store.
                          Jan 24, 2017
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 24, 2016
                          HDFC Bank Customer Care's response
                          Dear Customer,
                          Our team has made a note of your concerns and will contact you soon with an update on your issue with in 3 working days on your register e mail ID.

                          Case is pending with Reference number for your query is[protected]

                          -Anay
                          HDFC Bank Assistance
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                            A
                            Aravind Royal
                            from Mumbai, Maharashtra
                            Dec 19, 2016
                            Resolved
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                            Resolved

                            Address: 560085

                            Hi i need some legal advice..i have taken personal loan from HDFC Bank.. Iam paying EMI regularly without delay ...as all of you know money demonetisation...RBI giving relxation ...to pay the EMI up yo 1 crore from November to December 2016 ... And i have spoken to bank via customer care .regarding this 4 times .. They clearly said ..no bouncing charges ...no interest on late payment...till decmber 31st 2016 ..but now they ..asking me to pay the late payment fee... I have conservation recording ..b/w me and HDFC ... Please advice me what kind of legal or further action i can take against HDFC bank ...TIAn Regards Shastry Aravind..
                            Jan 22, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 22, 2016
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I request you to share your loan and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                            -Bejoy
                            HDFC Bank Customer Assistance
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                              S
                              smrutisahoo007
                              from Gurgaon, Haryana
                              Dec 19, 2016
                              Resolved
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                              Resolved

                              Address: Kolkata, West Bengal, 700017

                              Hi,
                              My name is Smruti Ranjan Sahoo. I joined a company in the year 2013 and that company opened my salary account in HDFC bank but didn't gave any basic terms and conditions of salary account. I left that job after few months because of location reason. At that time my account balance was less than Rs.10, 000 and you have charged me many times for this.

                              06 May 2016 AMB CHRG INCL ST & CESS FOR APR2016 06 May 2016 120.39
                              06 May 2016 AMB CHRG INCL ST & CESS FOR MAR2016 06 May 2016 515.25
                              05 Feb 2016 AMB CHRG INCL ST & CESS FOR JAN2016 05 Feb 2016 687.00
                              05 Feb 2016 AMB CHRG INCL ST & CESS FOR DEC2015 05 Feb 2016 687.00

                              account as AMB deduction.

                              It happend without any notification or SMS. when the same charge were made on my account so many times then I withdrawn all the remaining balance.

                              And now i.e.after 1 year It is showing negative balance of -5, 431.58. I am totally shocked and worrying about the same.
                              Can You please suggest me any way that what should I do. Can it please wave it off and let me know how i can close my account.

                              As per RBI also you cant charge me this much ammount as i have no account activity from last 1-2 years.

                              https://rbidocs.rbi.org.in/rdocs/notification/PDFs/MBLRDC201114.PDF

                              HDFC Account Number:

                              [protected]
                              Branch UN BRAHMACHARI ST (HDFC0000105)

                              Mobile:[protected]

                              Thanks in Advance
                              Jan 29, 2017
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 29, 2016
                              HDFC Bank Customer Care's response
                              Dear Customer,
                              We understand that you have also raised your concerns at HDFC Bank Support vide Reference Number[protected] and they had addressed your concern through E- Mail dated December 25, 2016 .

                              -Anay
                              HDFC Bank Assistance
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                                L
                                lakshmi padmavathi filling station
                                from Visakhapatnam, Andhra Pradesh
                                Dec 19, 2016
                                Resolved
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                                Resolved

                                Address: West Godavari, Andhra Pradesh

                                Lakshmi Padmavathi filling station
                                TID:42060231
                                Respected sir,
                                My a/c transactions dated
                                29/11/2016 =4100/-
                                30/11/2016=3200/-
                                01/12/2016=9260/-
                                These dates amont not receiving.
                                Please settle my amount as soon as possible
                                Twenty days to ask for the problem, but no reply
                                These particular dated amount.
                                And we need paper rolls urgent
                                [protected]
                                Jan 26, 2017
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 23, 2016
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please write to [protected]@hdfcbank.com with the Account number and required details. Please mention Ref ID:TTU[protected] in the subject line for me to track your mail and assist you better.

                                -Bejoy
                                HDFC Bank Customer Assistance
                                I received this message last night, but I have not done any transaction :

                                Thank you for using HDFC bank CREDIT card ending 2807 for Rs.200. in MUMBAI at KLICKPAY77252 on[protected]:23:49:15
                                CID number : 40041050
                                We have placed order for 12 EDC rolls Three times at the customer Care number.
                                We had also placed complaint on CC number for not providing the EDC number for the above CID no. Now its been more than a week after complaining still we are not received the rolls.
                                Kindly arrange to provide the same ASAP.
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                                  A
                                  alpeshmadhad29
                                  from Ahmedabad, Gujarat
                                  Dec 19, 2016
                                  Resolved
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                                  Resolved

                                  Address: Ahmedabad, Gujarat, 382017
                                  Website: www.hdfcbank.com

                                  This is Alpesh Madhad, ex employee of HDFC bank, I had resigned and my last working day was 15/10/2016, until now I didn't receive F&F settlement and relieving letter.

                                  I wanted to serve my notice period and was pursing it then HR & CH relieved me earlier and two months later they ask me to pay penalty for notice period,
                                  here I got question...how come they are change their statement and what should I do now ? do i need to make a legal complain or what ?? because I only concern my relieving letter and F&F settlement.

                                  Generally it comes within 2 weeks after last working day but I didn't get it after two months.

                                  I asked hr and exit team but nobody gives me clean idea and solution for it.
                                  If I don't get my relieving letter then I may loose my new job and If it happen then I will take a help of INDIAN LABOUR LAW

                                  I want solution for it asap
                                  Jan 23, 2017
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 20, 2016
                                  HDFC Bank Customer Care's response
                                  Dear customer,

                                  You can write to us at [protected]@hdfcbank.com along with your employee ID and registered contact details. Kindly mention Ref ID-TTU[protected] in the subject line. We will take it up. -Natasha
                                  Unable to mqke payments or add money to wallets..online transactions failing
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                                    D
                                    darshan modi
                                    from Surat, Gujarat
                                    Dec 19, 2016
                                    Resolved
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                                    Resolved

                                    Address: Sabarkantha, Gujarat, 383001

                                    On 12 dec 2016 i transfer 6000/- to reliance jio money from my hdfc debitcard than bank debited money yet i can't recive money to jio money i am full supporter but for this issue i don't support cashless project because most of indian people are not expert like Americans so they can't understand e payment complaint including i because bank not answer me on epayment so please help me and make easy solution for people
                                    May 10, 2017
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 19, 2016
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Request you to write to [protected]@hdfcbank.com along with your card, Transaction and contact details. Please mention Ref ID: TTU[protected] in the subject line for me to track your mail and assist you better.

                                    - Bejoy
                                    HDFC Bank Customer Assistance
                                    Dec 21, 2016
                                    Updated by darshan modi
                                    Thank you but my dispute amount credited just my a/c so my complain has solve but my one request is that please do better your bank easly system for cmplain solved at in branch not head office
                                    I lost my debit card. Went to three branches asking for a debit card. Every bank has a standard answer that they don't have debit cards in stock. And what's worst they don't even let me apply for a new one. People at bank don't even respond to the queries properly. If this continues I will have to open an account in some other bank.
                                    I have lost my Debit card. after that i have applied for new debit card before 18 days. but still i am not getting my debit card. so please help me to provide my debit card
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                                      S
                                      from Bengaluru, Karnataka
                                      Dec 19, 2016
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka, 91
                                      Website: HDFC bank

                                      My credit card is in active status still it is not working, I visited the branch and no proper response and i am not able connect the call to customer care also i have informed about this issue when i got a call from HDFC Bank no one responded for that also i have written an email i have got a confirmation email saying that with in 4 working days they will reach out to me but i have not received any email or a phone call regarding this.
                                      Jan 19, 2017
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 19, 2016
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Kindly help us with the complaint/reference number you may have received for us to look into the matter.

                                      -Bejoy
                                      HDFC Bank Customer Assistance
                                      I'm complain in 2500 extra debit my card. I'm already complain in telephone via but not shortyout my complain
                                      I am getting deduction of 115 Rs under "ADHOC STMT CHGS INCL ST & CESS 031216" category. As i am having salary account, acc number [protected]. Wanted to know, why you charge me for the same.
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                                        M
                                        MaSOoM PoDDaR
                                        from Kolkata, West Bengal
                                        Dec 19, 2016
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                                        Resolved

                                        Address: Kolkata, West Bengal, 700091
                                        Website: www.hdfcbank.com

                                        I was about to sleep when my mob got a msg from vm-hdfcbk today as under..

                                        Thank you for using your hdfc bank credit card ending 4702 for rs.500.00 in mumbai at klickpay77252 on[protected]:00:22:57.

                                        I haven't shared my card details with anyone, and this card is with me.

                                        I havent done any transaction as well.
                                        Seems its a breach in hdfc bank system, i checked my card balance it was less by 500, so confirmed card has been used. I called customer care immediately an executive attended call after almost 12 mins.

                                        He said he dont see any transaction might be it get reflected in transaction after 2-5 days.

                                        Cant wait for someone to reuse my card, hence asked him to block now itself, he said our system is updating i have took request but call after 7 in the morning.

                                        Its unacceptable when transaction go through without authorisation another transaction may happen within seconds but we are told to wait 7 hours.. Such a great service..!

                                        Call details and msg recieved added as screenshots for reference.
                                        Jan 23, 2017
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 23, 2016
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Request you to write to [protected]@hdfcbank.com along with your card & transaction details, contact details and issue details. Please mention Ref ID:TTU[protected] in the subject line for me to track your mail and assist you better.

                                        -Bejoy
                                        HDFC Bank Customer Assistance
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