HDFC Bank Complaints & Reviews

Staff is not clear about the process.
Phone bankers disconnect the call in between.
When emailed they say, call @ customer care. When called at phone banking they said email us.
Courier they sent, returned back with no intimation or call.
All phone bankers say different things.

My CC # is [protected]
There is a refund pending of amount 1 lac 13k since August and it's now 26th Oct now that my payment is still not refund.
Wrong payment done becoz of phonebankers misguide.

Phone banker said Draft sent finally after more than 50 followups on 11th Oct But It's been 15 days still pending.

I need the money very urgently, my family is stuck bcoz of funds. I am taking money on interest and suffering.

When HDFC need the payment, they charge finance chargeds and late fee of around 18% plus taxes.
They can do anything But customer has to wait for months for payment... BS

I have HDFC Credit Card, I placed a request to update my phone number on 3-Oct, because my old phone number was closed and hence want to update so that I can use the services. There was no update hence I called them on 22-Oct and the customer care executive informed that call back after 3 working days, we have received your request. Now I called them back on 25-Oct, the executive informed that the request was rejected on 4-Oct because of signature mismatch on 4-Oct itself. Now why this information was not provided to me on 22-Oct when I first time called to check the status. Further, the executive informed we tried to reach you on phone and you were not contactable, they tried to reach me on my old phone number and it was not reachable as closed they didn't even bothered to update me through my registered email or communication address, the billing statements are sent on email why this information was not updated on registered email that the request has been rejected, I enquired and was told as per procedure we will contact on the phone, what a great experience and standards are being set by the bank. they are making sure to convert a customer to a dis-satisfied and dont use the services. are there not standard process and procedures for the bank to prevent such issues for customer, if I dont make payment will not bank try to reach me on email or come to my residence or they will just keep trying to reach me on my disconnected phone, why only 1 way street where we say consumer is king

Hi i was apply personal loan by hdfc bank but i have no application refference number but i have only UAP No.5759495 i was call many time but yet i dont have any my loan status i want to know my loan status please help me to know about my loan status sometime i was called hdfcbank but i have no get any information my personal loan then i have submit cimplaint

Respected sir,

My account number is : [protected]

Name: MEHULKUMAR DHIVAR

My Personal banker / Relationship Manager name is Nishith Parekh having contact number as[protected].

When He called me one month ago, regarding Classical banking privilege, I asked about any charges for the same. He told me that there is no charge for Classical banking.

On date 15 Oct 2016, I was charged PROGRAMMANAGEMENT FEE JUL-SEP16, and as per our call conversation he ask me to check details for the charges and after some time

Revert back that this charges will be refund to me in 1 or 2 days time.

Now it has been more than 10 days but my charges are not revert back and also every time when i called him it cost me 10 rupees as our conversation go on for 5 minutes.

I kindly request you to revert my charges that is 115 Rs. and 85 rs as per call bearing charges.

I also want to mention than i don't want any benefits of classical banking mention below. I am happy with my simple saving account.

1) Waiver o[censored]p to 25% on locker rentals
2) Preferential pricing for forex, loans, Demat, Debit Card and many other transactions
3) Waiver of non-maintenance charge of average monthly balance (AMB)
4) A dedicated Personal Banker (PB) / Relationship Manager (RM)
5) Unlimited free usage of ATMs in India, both own and other bank

So Please credit 115+85 = 200 rs to my account.

And i also want to give feedback to your service, day by day your service is becoming pathetic, my account is 10 years old but I never experienced this type of service from you end.

In case if you are not able to credit this amount let me know that so I can close this account and get rid of this mess.

I also want to change my relationship manager.

Thank You.

Sir, madam

I am getting calls from hdfc team atleast twice in a week for outstanding payment. Calls are made from [protected].

I do not have hdfc account or hdfc cards. I repeatedly told them but still they don't stop. They are asking for rahul. I am not sure who this guys is. This is going for past couple of months. My bank people told this could be from someone who is trying to hack your data and not to reveal anything. I am little bit concerned.

Request to look into it.

Regards
Prasanth

Dear sir,

My account no. is ([protected] hdfc) my aadhar no. is[protected] i have submit many time aadhar card copy with original aadhar card in hdfc bank for bharat gas subsidy but my aadhar no. not seeding by hdfc bank till dated 25/10/2016 when i was go to bank officer said your aadhar no is updated in your account but when i check aadhar card link status in uid portal message given (the given aadhaar number[protected] is not mapped with any bank.)

Thanks and regards

Rajkumari yadav
[protected]

This complaint is not resolved as your records show. The same old pathetic reply from them as they cannot reduce the amount even for a regular customer for nearly 7 years now

Hdfc bank always charges high rates for return cheque charges i have raised this issue many times but it is the same pathetic reply from them.

I have lost rs 1200 now due to this and they keep reducing this charge automaticcaly when money gets credited.
I want action to be taken on this as the amounts are high for a working person.

I am fed up with this, as this is happening for a long time ago, really pathetic service from them

I had made an online payment of rs 2192 through the property tax portal of greater chennai corporation (Property tax bill ac[protected] on 22oct2016 at 1700 hrs. The amount has got debitted to my savings account of hdfc bank (Cust id[protected] but not credited to the greater chennai corporation account even after 3 days. I have been repeatedly following up with hdfc bank, but have still not received any response on the status. I undertsand that hdfc bank has put the payment on hold for some verification checks which i have provided, but still not credited the same to greater chennai corporation. A penalty should be imposed on hdfc bank for the same.

Dear sir/madam,
I am hdfc diners club credit card holder my card no is [protected]. I have made payment of rs. 328340/- from icici bank instead of rs. 32834/-.
I have contact the customer care for the same on every day for refund the excess payment
But it could not refund till date.
So you are requested please refund the excess amount at the earliest on below detail
Account holder name sate singhbr...

Dear team,

I use the hdfc bank account quite long time and you have provided me a good service.

But past few months some unknown deduction is happening in the name of bajaj finance. I did not buy anything from bajaj finance and i did not opt anything in bajaj finance.

I dont know how/why the money is being deducted from my account for past 4, 5 months.

Around rs.12384 has been deducted from account without my approval. How you are allowing such deductions without my approval. If you have any approval, please share with me.

Please refund my rs.12384 amount to my account immediately. Or else please close my account. Please revert to me immediately.

Account # [protected]

I have purchased the cloth at Anbu silk, pollachi on 21.10.16 amount of Rs.1800.00 using Credit card of HDFC after swiping get message for debited for my mobile but in Shop not create the bill of swiping & also not credited the amount. The Shop owner check the settlement of day not showing the Credit amount. Kindly look into the matter and solve the problem as quick as possible. Reverse amount to my credit card.

Awaiting your co operation,

Regards

Senthil Kumar B

I have some credit card payment issue since January 2016 & was regular in touch with my RM & main issues are as follows
# Is it crime to ask ROI calculation to HDFC? If not then why HDFC is not giving information to customer?

# I have requested HDFC pl explain me how you are calculating (a) Finance charges (b) Late fee etc.
# Which amount is applicable for ROI?
# ROI is applicable on Purchase above card limit or applicable on balance payment from statement?
# Some times HDFC says ROI is 1.19% pm, some time 1.93% pm? Which is true?
# HDFC is calculating rate of interest 3.4%pm means yearly means 40.8% per year. I donot understand ROI calculation “ outstanding amount x3.4%pm x12m x no. of days)/ 365”. Maybe tax calculator knows this.

# HDFC is giving only 6% ROI on my balance in account?

I have received more than 100 calls from HDFC but NO one is able to explain the calculation.
I wrote to HDFC that, I am ready to pay the amount which is as per bill of July 2016, where I have paid rs.105000 & balance rs. 35000/-
But no one explain the calculation to their valued customer.

I wrote many times to Mr. Pramod Nair Manager - Correspondence (Chairman & MD Cell) But No positive response.Then I wrote to Respected Deepakh Parekhji 2-3 times but no feed back.
I had lodge complain to Grahak Sukarsha, but no feed back.

Then I went personally to HDFC bank, Credit Card dept, Bund Garden Branch, Pune on October 17, 2016, met Mr. Imran sheikh main incharge for credit card, he also can not explain me the calculation, Then I told him, as per well come kit, it as 3.4% pm means yearly 40.8%. I have asked him how you can charge 40-42 % per year. He told me that yes credit card interest is like that & just like BANIYA KI DUKAN, SAWAKARI KHATA?Then he told me that he will collect all my statement from Oct.2015 till date & will depute Mr. sameer Kharade to my residence to explain. But he never came up nor informed me any thing.

Mr. Nilesh Ghorpade was not interested to meet me but he always wrote mails to me for payment ONLY.

Then HDFC had blocked my Rs.35000/- in my saving bank account with HDFC?

IS RBI OR FINANCE MINISTERY AUITHORISE TO CHARGE SUCH A HUGE 40 – 42% ROI TO CUSTOMER WHILE BANK GIVES ONLY 6% ROI ON SAVING ACCOUNT? CAN BANK BLOCK MY MONEY IN SAVING ACCOUNT WITH SANE BANK (HDFC) WITH OUT MY KNOWLEDGE NOR PERMISSION?
I HAD NEVER SIGNED SUCH DOCUMENT WITH HDFC?

IF SO THEN WHAT IS THE DIFFERENCE BETWEEN BANKS & SAWAKARI KHATA?

I have sent & requested Mr. Pramod Nair to give me (a) interest calculation, how it is calculated in excel sheet all statement from oct.2015 to july 2016. But till date I have not received any feed back from him. (b) pl look in to & instruct some one to fill excel sheet & send to me. I am ready to pay rs.35000/-

With Kind Regards,

Ankush Achole

Sir,
I have a credit card bearing no [protected]. I have paid an amount of rs10000/- through neft payment from andhra bank on 17th of this month which was after my due date. I was reminded by one of your executives mr. Murali regarsing the payment. Since then, i have recieved over 30-40 calls from him from the no [protected] regading the non - updation of the payment that i made on monday. I gave him the ref no and the txn id of andhrabank which he refused to take as he had to call me 4-5 times for it which was due to my mistake. I couldnt bare his calls and made a cash payment of rs5100/- at gowliguda branch, hyderabad on 21stoct. He again called me 10 times that the payment has not been updated who earlier said that it would update in 3-5 minites. I asked him an alternative mobile number so that i could send him the cash reciept and the ref no, which he refused to give upon multiple requests from me. He has disturbed me every day in the last week with 5-7 calls. I had to pay 4500. I paid 15100 due to his irritating calls. He wouldnt listen to what i try to tell him. I never faced such problem earlier though i recieved calls from your executives regarding late payment. I earlier faced problrms with the neft txns taking time to get upadated in the credit card. I felt very insulted when he continuously asked me whether i made the the payment or not even after i provided him the ref no.. The most stupidest thing done was sending a executive to my house early in the morning on 24thoct. That is completely ridiculous. I have been paying the amounts regularly though i have been paying them late. I never faced such a problem earlier. I regret to inform that he has made me hate the hdfc cards. I suffered a lot due to his calls both in my office and at home. Even if had a girl friend, she would not have called me these many times. If there had been a late payment, i am ready to pay the charges for it. I had to listen to his nonsense though i paid the amount. I sincerely, from the bottom of my heart am complaining on mr. Murali. Please look into the matter.

Hi,

No mail or message triggered for tracking number for Blue dart courier while sending the DD. I am following up since more than one month.

Nobody contacted me about my DD. HDFC Customer service is very bad.I applied for updating Address. It has been rejected.

Either HDFC is not sending to nearest branch to collect the DD or not sending the mail to Blue dart courier to that DD.

The Blue dart courier person called me to collect the draft. As I am not in registered mailing Address, I changed my company. I told him to collect from his office by showing Government ID proof. He was not will to hand over my draft. He told it will return to the Bank. His number is [protected].

Please help me to get this draft.

Note: HDFC people are not writing anything to hand over my cheque to Blue dart people also.

I have salary account with HDFC bank and also submitted all the required documents for personal load and even verfication is done but My loan rejected one of HDFC employee told reason for rejection is not using the HDFC card for to paying the expenses or doing the transaction it my choice that the how to pay expenses amount By cash or by using HDFC Card but every month amount is credited and debited from my account so what more want to get the loan sanction.

Fraud word is also seems to very small for this hdfc bank.
The bank has deducted money from my account on behalf of some BS demat even though I don't know what the hell this demat is?
Now I am unable to reach the bank through any call and they are not replying my mails.
I have never seen such a fraud bank.

Vikas
Acc No. [protected]

Dear HDFC,
bank an holding an credit card no [protected] i have to put an complaint i haven't received the statement of Sep[protected] month which cause my current total due very high of[protected] statement . which also imbalance my account schedule .
please send me or correct this late delivery of your statement or revised the late fee charges from your side .

Regards
NikhilNanda

Hi, in chennai on 2008 i was shifted from old rented house to a new rented house. After a month in my new rented house i have received a letter without any name, since the door number and the street name is correct, the postman dropped the letter in our box. I have opened the letter and read it because it was for my door number. Then i noticed that it was a letter from a lawyer mentioned with a credit card number from HDFC and some amount to be paid before so and so date. Also they have mentioned the person's company name wherein he was working when he was getting the credit card. Also it was mentioned that he got that credit card on 2004.

Since i dont have any relation with HDFC, I had showed this letter to my neighbor (who is living there for many years), she said yes before you guys moving here there was a family living here with two brothers. After they moved from this place she had noticed that the postman was dropping letters for them which comes from bank and lawyer. And she showed me some old letters that came for that door number and address. Since i dont have a HDFC credit card, also i have moved into that house only by 2008 i left it without taking any action.

After a month i have applied for a car loan with HDFC and it was approved because i was working in a mnc for 10 years and having a very good credit score. Also i was using ICICI and SBI credit cards for many years without any default. So the car loan was sanctioned from HDFC bank and the bank dealer was approached me again for applying for HDFC credit card. So i have applied for HDFC credit card. After a week i have got a letter from the HDFC credit card section stating that my credit card application was rejected saying no reason.

After couple of months i have received a similar kind of letter, but this time it came with my first name printed on the letter and some amount to be paid and they have also mentioned the company name that the person was working.

This time i wrote a letter to the lawyer also i called up the lawyer number printed on the letter and explained the situation. He said that he will update the information to the bank and he assured that i will not be getting similar letter. Meantime i have completed my car loan with HDFC and got back my security cheques with a loan closure letter.

Now after couple of years last week i had received a similar letter but it was from a different lawyer. Now i am completely pissed off. So this time i called the lawyer number and he said i want to talk to the concern bank.

So i called up HDFC customer care number and they are asking credit card number and other details but i dont have one.

Now my situation is,

I never got any credit card from HDFC at all. Also i was working for a different company that was not matching with the company name mentioned in the letter. Also i came to that house only on 2008. My only fault was that i have applied for a HDFC credit card after coming to that new address and the HDFC credit card section wrongly updated my name in their records with someone's because the address matched with an existing credit card.

Since the letter has come to my door step with my first name printed on it i am really worried because it will spoil my reputation ever if i moved to a different place.

So what should i do. I would request the respective HDFC credit card collection section would give me a solution to fix this. I dont want to get a similar letter from HDFC credit card collection section

Need help or suggestion..

I am trying to contact help line, regarding to closure my NRO account as i am settled in Dubai. Send them email and even i send my son to the Branch regarding the same. But still no response and by surprise now its showing a debit balance as there was some amount all vanished now and showing debit balance. Even I am not getting any statement by email nor any other mail.
Please reply to my email id : [protected]@gmail.com - my contact nos [protected]

Hi All,

One of the customer care person contacted me and they have told that as part of special reward points they will activate One assist process which will be free for 1st one year. i, e they will debit the amount from my credit card but the cheque will be sent for the same. But I haven't receive any cheque from hdfc bank but the amount has been detected from my account. I have paid all my outstanding amount which I have used. But currently around 3K is showing as overdue which is related to One assist process. I am not sure why I should pay this amount as this service provided for free of cost. IF you have any doubt then please check with conversation between myself and your customer care service. I have raised the complaint about this and they have cancelled this service but partial amount only reflected my credit card statement. Please see the below reference for complete details about this issue.HDFC bank team suggested me to touch with Oneassist process, I have also contacted the One assist team and they have confirmed that they won't give a call to customer and activate one assist process and they have suggested me to contact bank . I couldn't understand why you people are playing with me. I was satisfied about your bank till before activate the one assist process but now totally dissatisfied. And also I have account with HDFC bank and also from your bankside given a call to activated this service, so why customer needs to give a call to 3rd party team? Please check this query and remove all my outstanding amount(Activation process, tax, late fee, etc..) which relates to one assist process
Below are the complaint reference.
'''HBL=[protected]' Web - Credit Card - Charges Related - Other charges applicable''