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HDFC Bank Complaints & Reviews

2.9
Updated: Mar 24, 2026
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HDFC Bank reviews & complaints page 1287

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D
daidakoti
from Bengaluru, Karnataka
Oct 31, 2016
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Address: 560068
Website: www.hdfcbank.com/personal/customer-centre

Hi team,
I put auto debit of hdfc credit card payment from my hdfc salary account.
This oct month, 138088 rupees deducted from my savings account even though the bill is less (some transactions have cancelled and its already credit to my credit card). i was frustrated and raising a complaint on not taking the issues even i called to customer care ([protected]) many times and no one is responding. please take this as complaints and forward to higher authorities. i need my cash back amount to my a/c and this type of frauds i will never accept. i will cancel my hdfc cc once the issue/statement is resolved.
Dec 3, 2016
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2016
HDFC Bank Customer Care's response
Dear Customer,
Request you to provide us your customer Id/credit card number, issue details and registered contact details by writing from registered email ID at [protected]@hdfcbank.com. Please mention Reference Id TTU02111604 in the subject line. Our concerned team will get back you.
-Bejoy
HDFC Bank Customer Assistance
Dear sir/madam
Plz.be dispach a Cheque Book agst.my account no.[protected].
thanking you
Regards
Parveen Goyal
[protected]
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    J
    jayan449
    Oct 31, 2016
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    Address: Mumbai City, Maharashtra, 400074

    I checked my savings account [protected] and got to know that hdfc bank have deducted an amount of rs 100+service charge from my savings account.

    I checked it thoroughly and got to know that banktaken it as programme management fee which is ridiculous and impractical. For what they are charging this as such they are giving some great service to customers.

    What a bogus fee that programme management is? I am heard this for this first time and no other bank is charging. This is very unethical practice by hdfc bank, and there is no such criteria from rbi to charge for programme management.

    If this amount is not debited back to me within a week, then i will be bound to close my account with immediate effect.

    Not only me i will definitely close the account of my family members as well.

    Request HDFC Bank to explain on this issue since I need not require this service and credit back the amount back to my account with immediate effect.
    HDFC Bank customer support has been notified about the posted complaint.
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      F
      febin vijayan
      from Bengaluru, Karnataka
      Oct 31, 2016
      Resolved
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      Resolved

      Address: Bangalore, Karnataka, 560095

      Applied for car loan along with that HDFC executive forced me to take add on pack where ill pay no interest for that. At last i came to it has been included along with my car loan & i am pay interest for that too.

      Without my notification car loan has been credited to car show room. I didn't get welcome letter or any details from HDFC bank for the loan.

      After escalating several times i received tow days back.

      Tried HDFC customer care they raised their hands.

      Escalated through mail several times to HDFC they are not paying any attention to customer .

      When ever i am sending mail ill get a message stating representative will get back to me with in 5 working days. Since this month starting i am struggling
      with no result.

      Am seriously frustrated & extremely disappointed about customer service of HDFC.
      Dec 3, 2016
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 02, 2016
      HDFC Bank Customer Care's response
      Dear Customer,

      Regret the inconvenience caused and we are keen on discussing the concerns you have. Request you to write to us at [protected]@hdfcbank.com along with the following details:

      • Loan application Number and date of application
      • Type of Loan (e.g. Personal/Express Loan Plus/Auto )
      • Your Address and contact number(s)

      Kindly quote the ref ID TTU[protected] in subject line.

      -Natasha
      HDFC Bank Customer Assistance
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        B
        basubendi
        from Coimbatore, Tamil Nadu
        Oct 30, 2016
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        Address: Bangalore, Karnataka, 560040
        Website: www.hdfcbank.com

        Hi

        Hdfc is deducting program management fee without consent. This is the height of fleecing customers. Spoke to the mr. Shankar prasad the rm for my account. He said this is levied from 2016. When asked if it was informed. He agreed it was not informed but it is applied to all classic customer. I asked him to reverse the amount. He said he will do it. Now need to wait and follow up.
        This happens only in india. The system is rotten. Hard earned money is taken out by these banks without knowledge of customers. Imagine the amount of money they collect this way every quater.
        Its a shame for hdfc bank to do this.
        Dec 1, 2016
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 31, 2016
        HDFC Bank Customer Care's response
        Dear Customer,

        We regret for the inconvenience caused to you.

        Kindly write to us at [protected]@hdfcbank.com with Customer Id, charges details and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.

        -Natasha
        HDFC Bank Customer Assistance
        Remove name from the list of cibil
        Having some problem in credit card application,
        [protected]N5

        iwant to talk your excutive
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          A
          ashokreddipalli
          from Bengaluru, Karnataka
          Oct 30, 2016
          Resolved
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          Address: Chennai, Tamil Nadu, 600119
          Website: Consumer complaint

          This is Ashok.Reddipalli. My Hdfc acc no.[protected].
          Today i have mobile recharge from free recharge.But transaction is not completed.I have lossed by Rs.40 balance in my account.So, can you please check the below details and return by amount in account.

          30 Oct 2016 CCADJ1LBI384-CCAFREECHARGEIN [protected] 30 Oct 2016 20.00 1, 215.00

          30 Oct 2016 CCADJ1LBI356-CCAFREECHARGEIN [protected] 30 Oct 2016 20.00 1, 235.00
          Dec 3, 2016
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 02, 2016
          HDFC Bank Customer Care's response
          Dear Customer,
          The transaction has been successfully processed at the Bank's end. We request you to allow 5 working days for the merchant to get back to you with the final status of the transaction. In the event you do not receive any confirmation within 5 working days, you may write to [protected]@hdfcbank.com and the same shall be taken up with the merchant.
          -Bejoy
          HDFC Bank Customer Assistance
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            R
            RAO_001
            Oct 30, 2016
            Resolved
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            Resolved

            Address: New Delhi, Delhi, 110042
            Website: hdfc bank ltd

            I received credit card today on 30 October 2016...but after talking to customer care i get to know that no EMI option is available with this card... I feel cheated because at the time of applying for credit card they clearly told me that EMI is available but now they denying the fact... I am a normal guy with 15000 salary per month I cant bear the charges without EMI option...please close this card ASAP... I dont want to pay fee for anything...please help.
            Dec 1, 2016
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 31, 2016
            HDFC Bank Customer Care's response
            Dear Customer,

            We regret for the inconvenience caused to you.

            Kindly write to us at [protected]@hdfcbank.com with credit card number, complete branch address at where you had applied the card, executive name to whom you spoke to and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.

            -Natasha
            HDFC Bank Customer Assistance
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              V
              Vamssi Krishna Kammula
              from Vijayawada, Andhra Pradesh
              Oct 30, 2016
              Resolved
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              Address: Hyderabad, Andhra Pradesh, 500072

              1. Hdfc as a bank is not synced with rbi mandates or guidelines?

              2. By acting naive in such cases, doesn't the bank practice illegitimate and unfair practices - especially as per the hdfc bank interview published in toi, they don't charge customers for non - maintenance of dormant accounts.

              3. Shouldn't the staff sitting at the helpdesk with a"may i help you " be actually be more helpful in their attitude towards the customer and be more diligent?

              4. Why is my account still open and why am i still receiving bank statement monthly (Which says the balance as zero and not -7000) when i haven't used or logged into the internet banking for more than 3 years now.

              Please help me in closing this account immediatly. I am not going to pay a penny for this.
              Dec 4, 2016
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 03, 2016
              HDFC Bank Customer Care's response
              Dear Customer,
              Please write to [protected]@hdfcbank.com with the below details with ref IDTTU03111605 in the subject line.

              1) Account number

              2) Contact number

              3) Complete address of the branch that you have visited.

              -Anay
              HDFC Bank Assistance
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                B
                banaisingh
                from Delhi, Delhi
                Oct 30, 2016
                Resolved
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                Resolved

                Address: New Delhi, Delhi, 110092

                Dear sir,
                With reference, the
                Policy - pp000066,
                Date: 22/09/2016,
                Exp: 21/09/2020
                That you done with amount 2840.57, service tax 426.09.
                I never said about this policy ii denied many times after that you did buy why i was not in favor of this policy
                Kindly cancel this policy asap.
                I cant afford
                Banai singh, +91 [protected]
                D-58a, block-d, laxmi nagar delhi 110092.

                Pls inform me on phone or mail me
                [protected]@gmail.com

                Thanks
                Dec 1, 2016
                Complaint marked as Resolved 
                HDFC Life customer support has been notified about the posted complaint.
                Verified Support
                Oct 31, 2016
                HDFC Life Customer Care's response
                Hi, kindly write your concern to [protected]@hdfclife.com for getting your issues addressed.
                Dear sir
                With reference the police no pp000208 I have taken loan from Bajaj Finserv nd given me HDFC life insurance policy on 20/07/18 nd amount singles premium-16, 948.98 with tax-3, 050.82 so I don't want this insurance policy nd terms nd condition they mention if don't want policy then it can cancelled so I can't afford above amount pls cancel my policy my name-paragonda B Naik
                [protected]@gmail.com
                Thanks
                HDFC Life Customer Care's response, Aug 29, 2018
                Hi, kindly connect with MPH(Master policy holder) or visit nearest branch from where loan is taking for addressing your queries.
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                  A
                  arvind lalji shah
                  from Morbi, Gujarat
                  Oct 29, 2016
                  Resolved
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                  Resolved

                  Address: Kutch, Gujarat, 370230
                  Website: [email protected]

                  I shri arvind lalji shah residence of gandhidham kutch gujarat having a saving account with hdfc bank at kasez. Branch code 2312, ifsc code: hdfc0002312. I am getting repeatedly messages from bank on my mobile no. [protected] for maintaining minimum account balance .I am sending man for deposite cash in my account from last two days unfortunately bank is not receiving cash due to unconnectivity of their internal problem they are not co-operating and not collecting cash also. I request either they stop message or collect cash from me today itself.
                  Dec 2, 2016
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 01, 2016
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I understand that our branch official Mr. Paresh Ruparel has contacted you and addressed your query. Trust the matter has been resolved.

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    P
                    Preyesh
                    from Delhi, Delhi
                    Oct 28, 2016
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                    Address: Thane, Maharashtra, 400607

                    On 17th Oct 2016 i withdraw 900 rupees from dns bank ATM in manpada (Thane). Money was deducted from my credit card but i didn't received the money from the bank. I launched a complain and got the complaint number[protected]. i was told that i will get refund by 7 working days. After 7 days when not getting refund i again launched a complain and got complaint number [protected]. Today is 28th Oct 2016 and till now i have not received my credit card refund. I request to kindly refund the money as soon as possible.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      S
                      Sanjiv Bakhshi
                      from Gurgaon, Haryana
                      Oct 28, 2016
                      Resolved
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                      Resolved

                      Address: Mumbai City, Maharashtra, 110017
                      Website: www.hdfclife.com

                      (1) 3 policies were taken on behalf of my wife for which premium was paid by me - no. 10134941, 10139804, 10140276 thru my hdfc bank a/c.
                      (2) on maturity, address change was communicated to them many times with address proofs but amount has not been recieved till date even after detailed reminders for the last 3 yrs.
                      (3) complaints have been made to all levels for escalation & documents loaded to their whatsap no. / on - line site also.
                      (4) deliberate delay by them.
                      Dec 2, 2016
                      Complaint marked as Resolved 
                      HDFC Life customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 31, 2016
                      HDFC Life Customer Care's response
                      Hi, regret the inconvenience caused. I am looking into the details of your concern and would be updating to you shortly on the same.- Manish
                      Verified Support
                      Nov 01, 2016
                      HDFC Life Customer Care's response
                      Hi, I would like to inform you that your complaint is being looked into by our team and shortly the revert will be provided to you by us.-- Manish.
                      Furnished wrong information by the employee concern at time of policy selling My Application No.[protected], I want to rejected the policy so I want refund the 1st installment of Rs-24000.00 .in my a/c of HDFC Bank, Katwa BR., Dist -Burdwan.
                      HDFC Life Customer Care's response, Nov 3, 2016
                      Hi Subhas, kindly write your request for cancellation of the aforesaid application to [email protected] from your registered Email ID for us to process the same.
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                        T
                        Tarun Kumar Bardhan
                        from Delhi, Delhi
                        Oct 28, 2016
                        Resolved
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                        Resolved

                        Address: Sonipat, Haryana, 131021
                        Website: www.hdfc.com/escalation

                        In response of your mail ref. [protected] I hereby explain the details. I was cheated by hdfc care on 10.10.2015. I received a phone call from hdfc care regarding my credit card limit. One of gentle ladies tried to convince me to take an insurance plan in which the limits of credit card would be increased. Long discussions were going on. At last the deal was final and I agreed to take an insurance plan. My entire voice recordings were given to One assist and they debited money through my credit card. This year also renewed it by hdfc care. When deal was between bank and me, why did they pass it to One Assist
                        Dec 3, 2016
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 02, 2016
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 2 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

                        -Anay

                        HDFC Bank Assistance
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                          N
                          Neelakantan Suresh
                          from Bengaluru, Karnataka
                          Oct 28, 2016
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                          Address: 560078

                          HDFC Bank — Hdfc bank charges are too high for a common working citizens

                          1 Review
                          Ne Neelakantan Suresh on Oct 25, 2016 Mark as Resolved

                          This complaint is not resolved as your records show. The same old pathetic reply from them as they cannot reduce the amount even for a regular customer for nearly 7 years now

                          Hdfc bank always charges high rates for return cheque charges i have raised this issue many times but it is the same pathetic reply from them.

                          I have lost rs 1200 now due to this and they keep reducing this charge automaticcaly when money gets credited.
                          I want action to be taken on this as the amounts are high for a working person.

                          I am fed up with this, as this is happening for a long time ago, really pathetic service from them


                          HDFC ACCOUNT NO: [protected]
                          NAME: NEELAKANTAN SURESH
                          HDFC Bank customer support has been notified about the posted complaint.
                          Oct 28, 2016
                          Updated by Neelakantan Suresh
                          THE SAME OLD POSTING OF COMPLAINTS AND SAME OLD NO RESOLUTION FROM UR WEBSITE ALSO.
                          Nov 03, 2016
                          Updated by Neelakantan Suresh
                          THIS COMPLAINT HAS NEVER BEEN RESOLVED. I[censored]R SITE CANT RESOLVE THESE GENUINE CUSTOMER COMPLAINTS THEN WHAT IS THE POINT OF ME POSTING IT AGAIN
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                            S
                            Sarita Manral
                            from Gurgaon, Haryana
                            Oct 28, 2016
                            Resolved
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                            Resolved

                            Policy premium payment made twice

                            Address: New Delhi, Delhi, 110093
                            Website: Hdfclife

                            I accidentally made a payment towards HDFC policy premium twice. I made it via HDFC insurance site as well as HDFC insurance App, An equal amount got debited twice from my back account. When I'm now checking my bank account I still see two of those similar payments, I need one of the payments reversed and amount credited into my account.
                            Policy # 16363986...
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                            Jaishreepadma
                            Oct 28, 2016
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka, 560008

                            Dear hdfc,

                            I have not opted for any extra services from hdfc. Then why you have deducted rs.115 from my account without any intimation.
                            Below is the transaction information.

                            Narration: programmanagement fee jul-sep16 121016
                            Date: 15 oct 2016
                            Amount: 115.00

                            Please revert the amount as soon as possible to my account.

                            Regards
                            Jaishreepadma.R
                            Nov 28, 2016
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 28, 2016
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We regret for the inconvenience caused.

                            To help you with, kindly write to us at [protected]@hdfcbank.com with your customer Id/account number, charges details and registered contact number, mentioning Reference Id TTU[protected] in the subject line for us to assist you better.

                            -Natasha
                            HDFC Bank Customer Assistance
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                              A
                              Ahmad md
                              from Manuguru, Telangana
                              Oct 27, 2016
                              Resolved
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                              Resolved

                              Address: Hyderabad, Andhra Pradesh, 500006
                              Website: WWW.HDFCBANK.COM

                              I buy a car nov 2015 @ loan from hdfc bank .at the time of loan prossing hdfc exicute told to me you take insurance and you get after 6 months no pre closing charges this offer for limited customer only free of cost pre closer after 11 emi complete i asked to loan dep they told to 7% closing charges other wise you bring a letter from bank exective he told to me he resined the job and now hdfc bank cheting to customers
                              Dec 3, 2016
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 02, 2016
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Regret the inconvenience caused. Request you to write to us at [protected]@hdfcbank.com along with the following details:

                              • Loan application Number and date of application
                              • Type of Loan (e.g. Personal/Express Loan Plus/Auto )
                              • Your Address and contact number(s)
                              • Executive details (Name and contact number)

                              Kindly quote the ref ID TTU[protected] in subject line.

                              -Natasha
                              HDFC Bank Customer Assistance
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                                A
                                Anamika Shar
                                Oct 27, 2016
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                                Address: 500034

                                Hi sir/mam,

                                Kindly help me with the process of getting the insurance for my husband as he got a paralytic stroke. As per the company policy the insurance company should help him with the reimbursement but they deny that they can not process it as it not given any where in the company policy.

                                Initially they said they will process it and lost the documents, when resubmitted the document once again received an email that they are processing the claim, but after a period of 4 months they denied that the claim can not be processed.

                                Please help me.

                                Regards

                                Anamika sharma

                                [protected]@gmail.com
                                HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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                                  soumende123456
                                  from Bengaluru, Karnataka
                                  Oct 27, 2016
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka, 560054

                                  I am mr. Soumen de, an icici a/c holder make a transaction in your hdfc atm mechine (Id no-s1awbg04, rmv extention branch, new bel road) of rs 7300.00. Due to some server problem the amount was deducted from my account but it was came from the atm mechine. My icici atm card no is[protected] and icici a/c no is[protected].. Please sort out the problem along with icici bank so that i can get the amount as soon as possible.
                                  Nov 28, 2016
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 28, 2016
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We request you to submit a complaint /dispute letter to the card issuing bank. The issuing Bank will liaise with us for details of the transaction. Depending on the case details, you will receive response through your Bank.

                                  -Natasha
                                  HDFC Bank Customer Assistance
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                                    B
                                    bittoo bittoo
                                    from Delhi, Delhi
                                    Oct 27, 2016
                                    Resolved
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                                    Resolved

                                    Address: 110016

                                    Very poor branch and the senior staff are worst. I have been working in this branch from past few months and have noticed that there is no value and image of the staff working there. I can't disclose my identity because i know if i do this then my seniors are not enough fair to understand the concern which i will be mentioning below... I'm simply continuing my frustration and anger and i think i have a strong reason for mentioning my complaint.
                                    My main motive of writing this complaint is branch manager's non co - operative behave towards staff. He himself doesn't know about the terms and conditions of the bank, then how would he become branch manager. He doesn’t know how to behave with the staff (Always speak in “tu - tadak”, kaha ja raha hai / rahi hai, always speak in loud voice and sometime i feel like to say that he is just a pain for all who are working here in hdfc). He is completely a non professional man. He is always non co-operative and wants us to according to him only. We feel like a slave while working in hdfc. If i personally say then he is a prejudice. He always takes a side of a person (Only sometime) whom he likes a lot and he always wants everyone to work according to him.
                                    We all know that he is our senior but i believe that we all are not his servants. Though, i know no one will speak or admit in front of him about his behavior and would even try to speak against him not even i would but today i believe that i have to do this………and yes one of the important thing is that he always makes everyone to go home late and lie down to work as per his requirement.
                                    If i talk about office timings then i regret to say that we have to be present at our office by the time our senior wants but we do not have timing to go back home. Nobody gets appreciation when they comes early and go home late but yes everyone get a huge lecture when they comes late even for one minute. Secondly, there is only an incentive policy for the sales person and for rest they have a big nothing. Many times we have been ordered to go for a meeting even after official hours. The main concern which i have noticed is that, there is no cab facility for the staff, even for girls. It clearly shows that once the staff put their step out of the office premises, then the organisation keeps no responsibility for anyone. I have seen girls going home a late night sometime by 9 pm and we all are mature enough to understand how the girls feels going alone late night in the city where we guys are not even safe. Organisation should have some time limit for the girls. It is even written on rbi guidelines and even in hdfc that the office timing are till maximum 6.30 pm. Being a boy we could mange sometime but for girls, i believe they should go home on time. I have even noticed outsiders discussing about timing issues and even discussed with me about all such things. Two of the old lady literally asked me that (Yaha ladkiyo ko itni der tak kyu roka jata hai?) and i had nothing to answer them. But in the protection i said ma’am, due to official work they have to work for longer and sir trust me, they just laughed at me. I felt so bad and helpless.
                                    Everyone knows that hdfc is the one of the biggest organization in the growing world and there should be even must have some helping hand for the employee too. We all have some commitments towards our family but i personally believe that we are worth less for our family. Earning money is not enough to support our family. We should be physically there when our family needs us. We spend more time at our office than our home but it is getting very hectic to work in such a poor atmosphere where we have no one to understand our situations / feelings. We feel like slaves who are working for getting paid and we work as per the bosses requirement and go back only when boss want us to go.
                                    We all personally went to our hr (Individual session) and found no solution. I have even noticed that hr doesn’t even bother to look in to the situation and no one solved the way for us. Hr said, for any help and support go to branch manager and the branch manager said he can’t help us and we need to speak to the management. I do not understand where we would actually find the way to get our problem resolved.in our branch (Cr park) we do not have our alternates for the work and if we speak to our branch manger to provide us the alternate, we usually get revert that we have small branch so go ahead with the same.
                                    I would like to share my suggestion that if company is arranging an individual session for employees then we should also understand their each and every concern. After all employees gives their 100 percent to the company then why not the company understand their situations
                                    Being a responsible citizen i did not find things going good in hdfc and seriously i love my organisation and doesn’t want anyone speak bad about hdfc. I am expecting the way out and want support from our senior management. I would request to all senior staffs to please look in to the matter and make your employees to feel good and supportive. Hope i have not offended anyone by the thing i have mentioned above. Hope the problem will get resolved soon.
                                    Thanks and regards
                                    You’re sincerely.
                                    Oct 27, 2016
                                    Complaint marked as Resolved 
                                    No reason to prove my earlier coma plaint is resolved.I will write the complaint again.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Oct 27, 2016
                                    Updated by bittoo bittoo
                                    Very Poor Branch and the senior staff are worst. I did work in the branch (CR Park) and now shifted to another branch, but I still remember the time I spent in CR park branch.
                                    I did notice that there is no value and image of the staff working there. I can't disclose my identity because I know if I do this then my seniors are not enough fair to understand the concern which I will be mentioning below...I'm simply continuing my frustration and anger and I think I have a strong reason for mentioning my complaint.
                                    My main motive of writing this complaint is Branch Manager's non co- operative behave towards staff. He himself doesn't know about the terms and conditions of the bank, then how would he become Branch Manager. He doesn’t know how to behave with the staff (Always speak in “Tu- Tadak”, kaha ja raha hai / rahi hai, always speak in loud voice and sometime I feel like to say that he is just a pain for all who are working here in HDFC). He is completely a non professional man. He simply wants to impress the senior management by their work even though the rest staff may get suffer. He is always non co-operative and wants us to according to him only. We feel like a slave while working in HDFC. If I personally say then he is a prejudice. He always takes a side of a person (only sometime) whom he likes a lot (the person who gets the information for him) and he always wants everyone to work according to him.
                                    We all know that he is our senior but I believe that we all are not his servants. Though, I know no one will speak or admit in front of him about his behavior and would even try to speak against him not even I did but today I believe that I have to do this and I really wanted to write this before but today I m doing it.
                                    One of the important thing is that he always makes everyone to go home late and lie down to work as per his requirement. If I talk about office timings then I regret to say that everyone have to be present (anyhow) at our office by the time our senior wants but we do not have timing to go back home. Nobody gets appreciation when they comes early and go home late but yes everyone get a huge lecture when they comes late even for one minute. Secondly, there is only an incentive policy for the sales person and for rest they have a big nothing. Many times we had been ordered to go for a meeting even after official hours. The main concern which I have noticed is that, there is no cab facility for the staff, even for girls. It clearly shows that once the staff put their step out of the office premises, then the organisation keeps no responsibility for anyone. I have seen girls going home a late night sometime by 9 pm and we all are mature enough to understand how the girls feels going alone late night in the city where we guys are not even safe. Organisation should have some time limit for the girls. It is even written on RBI guidelines and even in HDFC that the office timing are till maximum 6.30 pm. Being a boy we could mange sometime but for girls, I believe they should go home on time. I did even notice outsiders discussing about timing issues and even discussed with me about all such things. Two of the old lady literally asked me that (yaha ladkiyo ko itni der tak kyu roka jata hai?) and I had nothing to answer them. But in the protection I said ma’am, due to official work they have to work for longer and sir trust me, they just laughed at me. I felt so bad and helpless.
                                    Everyone knows that HDFC is the one of the biggest organization in the growing world and there should be even must have some helping hand for the employee too. We all have some commitments towards our family but I personally believe that we are worth less for our family. Earning money is not enough to support our family. We should be physically there when our family needs us. We spend more time at our office than our home but it is getting very hectic to work in such a poor atmosphere where we have no one to understand our situations / feelings. We feel like slaves who are working for getting paid and we work as per the bosses requirement and go back only when boss want us to go.
                                    We all personally went to our HR (individual session) and found no solution. I even noticed that HR did not even bother to look in to the situation and no one solved the way for us. HR said, for any help and support go to Branch Manager and the Branch Manager said he can’t help us and we need to speak to the management. I never understood where we would actually find the way to get our problem resolved. In our Branch (CR Park) we do not have our alternates for the work and if we speak to our Branch Manger to provide us the alternate, we usually get revert that we have small branch so go ahead with the same.
                                    I would like to share my suggestion that if company is arranging an individual session for employees then company should also understand their each and every concern. After all employees gives their 100 percent to the company then why not the company understand their situations.
                                    Being a responsible citizen I did not find things going good in HDFC and seriously I love my organisation and doesn’t want anyone speak bad about HDFC. I am expecting the way out and want support for my friends from our senior management. I would request to all senior staffs to please look in to the matter and make your employees to feel good and supportive. Hope I have not offended anyone by the thing I have mentioned above. Hope the problem will get resolved soon and I will get the positive response.
                                    Thanks and Regards
                                    You’re sincerely.
                                    Verified Support
                                    Oct 28, 2016
                                    HDFC Bank Customer Care's response
                                    Dear Employee,

                                    Kindly write to us at exit.[protected]@hdfcbank.com along with your Emp code. The concerned department will assist you.

                                    -Natasha
                                    HDFC Bank Customer Assistance
                                    Account Number-[protected]
                                    NEFT/RTGS/IFSC- HDFC0000053
                                    A bangalore based real estate company issued 100s of cheques to customers as refund.All the cheques are bouncing with " No Fund ' remarks.Still the bank is issuing 100s of leafs and allow happily to issue 100s more.
                                    What about your control mechanism, ethics as bank.
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                                      prachi akre
                                      from Mumbai, Maharashtra
                                      Oct 27, 2016
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                                      Address: Mumbai City, Maharashtra, 400016

                                      I received a call from delhi for HDFC Super Income Plan. They claimed that they are employees of HDFC Life, but later understood when I received the policy that they were from Probus Insurance Broker Limited.

                                      I had take Rs. 100000 policy (payment to be made for 8 years)) on 20th May 2016, and been promised following things during taking the policy:

                                      a) Pension - INR 3500 every month from August 2016 till 16years.
                                      b) 40% discount on the policy amount for all 8 years (because of disability clause).
                                      That means he will have to pay only INR 60000 (for 8 years).
                                      c) Revisionary Bonus of INR 30000 for all 16 years.
                                      d) All medical bills and medical claims of all 4 family members attached to this policy.
                                      e) Money back on INR 112500 (from 8th year to 16th year - every year)

                                      I have received only Welcome letter, which does not have any of the above benefits mentioned in it.

                                      Probus Insurance Broker Limited people kept on promising me dates till 4 months saying you will receive all benefits in next 15 days. But that date dint arrive. And finally I came to know that they were fraud people and say anything to lure the customer to take policy.

                                      We invest in HDFC Life company thinking reputed companies dont cheat their customers. But HDFC Life is not taking any responsibility of their brokers. And even not ready to refund a single amount. Inspite of knowing their brokers talk all fake benefits to customers they continue to keep them and cheat all customers.
                                      HDFC Life customer support has been notified about the posted complaint.
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