HDFC Bank Complaints & Reviews

Address: Nashik, Maharashtra, 422013

Website: indian consumer complaints forum

I have done transaction Rs.100 dated 30/9/2016 for the payment of SSCWR, Mumbai exam by using HDFC card .The actual amt disputed was 100.85 but still the payment status on my SSC exam profile showing that the payment is 'pending'.So, I contacted to my home HDFC branch and as per their instructions called to customer care.Then I done offline transaction by offline challan to SBI bank as the last payment date remained only 1 day.
After that I submitted 'cardholder dispute form' as per instructions of customer care.
1.5 month is over now, but the Rs.100 not credited to my account.

Dec 17, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2016

HDFC Bank Customer Care's response Dear Customer,

Sorry for the inconvenience caused.

Kindly write to us at [protected]@hdfcbank.com with Customer Id/account number, transaction details (date, time and amount) and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.

-Natasha
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400080

Website: HDFC

I m poonam Tikudave My A/c :-[protected]

bank are deducting every month some chargers towords to AMB Charge Deduction this is my Salary A/C.

you can check the details below
AMB CHARGES INCL ST & CESS FOR AUG 2016 517.50
AMB CHARGES INCL ST & CESS FOR SEPT 2016 690.00
AMB CHARGES INCL ST & CESS FOR OCT 2016 517.50

please refund my amount.

Poonam
[protected].

poonam.[protected]@gmail.com

Dec 19, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2016

HDFC Bank Customer Care's response Dear Customer,

Apologies for the delay in response.

We have received your e-mail and will respond to you with reference number[protected] within 3 working days.

-Natasha
HDFC Bank Customer Assistance

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Address: Jaipur, Rajasthan, 302015

Hello

I am a customer of hdfc bank from 2007. i see a deduction of rs. 115 against programmanagement fee jul-sep16 121016. this is surprising!!

Neither i authorized anyone nor i am aware of this transaction. the customer should be informed before any transaction is made in the customer's account.

Clarify and refund asap. i do not want to be part of any such program.

Also without consent of the customer, how can you deduct such amount from his account?

Thanks,
Chetna sharma

Dec 16, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2016

HDFC Bank Customer Care's response Dear Customer,

To help you with, kindly write to us at [protected]@hdfcbank.com with your customer Id/account number, charges details and registered contact number. Please mention the Reference Id TTU[protected] in the subject line for us to assist you better.

-Natasha
HDFC Bank Customer Assistance

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Address: 500009

Respected sir/madam,
Today i went to exchange currency notes at ur bowenpally branch there staff first asked me if i am coming for the first time to exchange or not i replied yes and then they issued me the form to fill when asking why are they asking me so they replied that our branch is going to issue one time 4000 rupees in exchange and that to only obe time in next fifty days on my asking them they showed me the notice on their board that they are doing so as they have got the orders from rbi this was very disappointing on the part of such staff as they are misguiding people

HDFC Bank customer support has been notified about the posted complaint.

Nov 11, 2016

Updated by Kdmehta Respected sir/madam,
Today I went to exchange currency notes at ur bowenpally branch there staff first asked me if I am coming for the first time to exchange or not I replied yes and then they issued me the form to fill when asking why are they asking me so they replied that our branch is going to issue one time 4000 rupees in exchange and that to only obe time in next fifty days on my asking them they showed me the notice on their board that they are doing so as they have got the orders from rbi this was very disappointing on the part of such staff as they are misguiding people

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Address: Pathankot, Punjab, 145001

Website: www.bluedart.com

Sir,
I am an employee of hdfc life pathankot. Sir we had a customer named (Rajesh kumar luthra). He bought an insurance policy from our branch of hdfc life pathankot. So his policy bond was sent blue dart. Awb no.- [protected] and date of dispatch - 30/09/2016. Customer mobile no.- [protected]. Sir your employees communicated with him. They said to customer that sir we shall deliver you your bond but they didn't does the same and they sent policy bond back to origin. Sir now i am facing a great problem to produce it again.
Sir please do something about this. I shall be very thankful to you.
Thanks and regards
Abhishek dadwal

Dec 13, 2016

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2016

HDFC Life Customer Care's response Hi, request the customer to write his concern to us at [protected]@hdfclife.com from his registered Email ID for us to look into it. Alternatively, he may also submit his complaint via letter duly signed by him (customer) to our branch for addressing his complaint at the earliest.

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Address: 560025

Hi,

This is deepak from bangalore & my contact number is [protected].
There was a personal commitment in between & could not pay the minimum due also due to unavoidable circumstances. Later i got legal notice to my permanent address & went to your richmond town credit card division office. I met a officer named as mr. Vinod (Mob no: [protected]). At the discussion he took a signature of mine saying that the over all outstanding is freezed & there will be no interest charged henceforth. Now when i am paying regularly from the month of may 2016 as per my convenience, the amount freezed is not getting reduced. I was shocket seeing my statement of every month. I do not get payment confirmation through mail. I just get statement. But my main concern is that when the officer (Mr. Vinod - richmond town branch) took signature on a paper to freeze the amount then why is it not getting reduced every month? I have not gone for settlement, i have decided to clear over all outstanding & requested not to charge any more interest when i had met hdfc officer in the month april/may month.

Dec 16, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2016

HDFC Bank Customer Care's response Dear Customer,

Regret for the inconvenience caused and we are keen on discussing the concerns you have.

Request you to write to us at [protected]@hdfcbank.com along with your credit card number, executive details(name of the person, complete branch details and contact number), issue details and registered contact details. Kindly quote the ref ID TTU[protected] in subject line.

Our concerned team will assist you further.

-Natasha
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka, 560043

Website: www.hdfcbank.com

I have made transaction on flipkart using my hdfc bank credit card but i have cancelled my transaction. I have not received the refund yet. I have made transaction of 4244 using my credit card and i have received only 649 rupees. I still have to receive 3595 rupees. I have contacted hdfc bank multiple times and more than 1500 balance from my mobile has gone. They are saying that there are no transaction from the merchant and they don't have any details regarding that. Also the amount for that transaction which was debited from my account is not reflecting on my statement. My available credit was deducted at the same time but i never received the balance. And when i raised the complain to grivances and nodal officer, they have again debited 2000 rupees and there is no record in the statement that why it has been debited. Pleaae contact my at [protected]

Dec 19, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2016

HDFC Bank Customer Care's response Dear Mr.Anubhav,

We are fully sensitized to your query raised with regard to transaction on your credit card and you may look forward to receive a response to your e-mail id in 4 working days.

We request you to bear with us in the interim. For any further clarifications, The reference number for this interaction is [protected].

-Natasha
HDFC Bank Customer Assistance

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Address: 400080

I am having a classic account with hdfc. I can see that the hdfc bank has deducted rs. 114.5 from my account under the name - program management fee. What is this fee about? What is the program the bank is offering? The bank did not notify me earlier about any such fees. It is a fraud to deduct customer's money without taking their concerns. I want this amount refund in my account.

Dec 17, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2016

HDFC Bank Customer Care's response Dear Customer,

Regret for the inconvenience caused to you.

To help you with, kindly write to us at [protected]@hdfcbank.com with Customer Id/account number, charges details and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.

-Natasha
HDFC Bank Customer Assistance

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Address: 411017

Hi,
I am Amol. I have a HDFC credit card(Card No - XXXX XXXX XXXX 3234). I wanted to cancel it. I called to customer care and requested them to cancel. They told for permanent cancel i need to send letter to below address with Card cut diagonally.

HDFC Bank Cards Division
PO BOX # 8654
Thiruvanmiyur P.O.
Chennai 600 041

Accordingly i have done the same and send the written form to above address with diagonally cut card. Then after 15 days when i called the customer care they are saying that my sign is not matching.
Mean while couple of days back i have traveled out of India for long term. I am sending the same mail to " customerservices.[protected]@hdfcbank.com". But i am not getting response what i need to do further. But every time in response i am getting same auto generated reply.
Please let me know what i need to do next to close credit card account.

Thanks,
Amol Ruikar

Dec 16, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2016

HDFC Bank Customer Care's response Dear Customer,

Regret for the inconvenience caused and we are keen on discussing the concerns you have.

Request you to write to us at [protected]@hdfcbank.com along with your credit card number and registered contact details. Kindly quote the ref ID TTU[protected] in subject line.

Our concerned team will assist you further.

-Natasha
HDFC Bank Customer Assistance

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Inspite of registering my mobile number i still get annoying personal loan calls each and every freaking day . now you people have started to call from mobile numbers. I got the call today from this mobile number [protected] and this crap continues everyday. I have already filed complaint on your DNC link . However if i can even a single call from HDFC, i will file a police compliant without any second thought.

Dec 16, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2016

HDFC Bank Customer Care's response Dear Customer,

We regret for the inconvenience caused and are keen on discussing the concerns you have.

Kindly share the number on which u have received the calls & from which number at [protected]@hdfcbank.com mentioning reference id TTU[protected] in the subject line.

Our concerned department will assist you further.

–Natasha
HDFC Bank Customer Assistance

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Address: 380004

Recently i been upgraded from all miles credit card to regalia first credit card. I been to bank to deposit cash in my credit card to repay the bill. My due date was 6th oct 2016. I went to hdfc bank on 3rd oct and they were unable to process my request due to nonavailability of some "din code" of regalia first. They than contact credit card dept but were unable to help. So they said me to deposit tomorrow or after. I went again on 5th oct to deposit the money. Again it was same problem. Than again on 7th oct but they were unable to enter payment in the system because it asked some din code which branch were not updated by credit card department. I talked to credit card customer service and gave phone to branch person even than it was not solved. They said to do it online. And than for two days bank were closed bacause of sat and sun. On 9th i made payment online after arranging fund in my savings account. But i was charged with late payment fee around 1000rs. So i want to cancel and reverse the charges.

Dec 11, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2016

HDFC Bank Customer Care's response Dear Customer,

Regret the inconvenience caused and we are keen on discussing the concerns you have. Request you to write to us at [protected]@hdfcbank.com along with the following details:

• Credit card number
• Complete branch details where you visited
• Issue details
• Your registered contact details

Kindly quote the ref ID TTU[protected] in subject line.

-Natasha
HDFC Bank Customer Assistance

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P

Pawan999222

from Allahabad, Uttar Pradesh

Nov 10, 2016

Hamre account me balance dalte company se balance mangwane ke liye or bank Kat leta h es bank ko desh se bhar karna hogha

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Address: Ahmedabad, Gujarat, 380054

My account no is [protected], and my customer identification number is 47776294, my name is - dhaval ashokbhai joshi i request to send me new cheque book, my old book if finished please support on with urgent process.

My hdfc branch is bodakdev, on sarkhej gandhinagar highway, ahmedabad - 380054

My phone no is : [protected]

Regard's

Dhaval joshi

Dec 12, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Nov 05, 2016

Sumit Jana's response Dear, sir
Please provide the my two wheeler bike loan details. 05.11.2016 this date my emi date but I am not any msg for hdfc bank loan department

Verified Support

Nov 11, 2016

HDFC Bank Customer Care's response Dear Customer,

Apologies for the delay in response.

Please follow the below steps to submit your request for a Cheque Book through NetBanking:

Access your NetBanking account with your Customer ID and NetBanking Password (IPIN)
Select "Cheque Book" below the "Request" section on the left hand side of the page
Select the Account number (if more than one account)
Click on "Continue" and then "Confirm"
A reference number will appear on the screen confirming your request. A new Cheque book sent by courier to your registered address on record so as to reach within 7 working days.

There are no charge for issuance of Cheque book of 25 cheque leaves per half year for Savings and Salary account holders. Additional chequebook of 25 leaves will be charged @ Rs 75/- per chequebook.

We request you to visit the below mentioned link for information regarding applicable charges.
http://www.hdfcbank.com/common/fees_default.htm

The request for a fresh Cheque book can also be logged through the ATM (through the option of "others"), PhoneBanking (through the IVR), SMSBanking, Toll Free Mobile Banking or over the counter at any Branch of the Bank. This is recommended in case you wish to place a special request (number of cheque leaves required is more than the standard issue of 25).

You may visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers:

Branch: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch

Phone Banking: http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking

Please feel free to revert in case receipt of Cheque Book is delayed or any other problem is encountered during the process.

-Natasha
HDFC Bank Customer Assistance

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S

Sumit Jana

Nov 10, 2016

Please provide the my loan amount details

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S

Som Datta

from Mumbai, Maharashtra

Nov 10, 2016

I would like to cancel my HDFC credit card how to do that. I called up customer care and requested them to cancel but still they are not cancelling. Please advise to close my credit card account.

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Address: New Delhi, Delhi, 110029

Website: hdfc credit card

HELLO HDFC TEAM,
i have made credit card bill payments on 2nd Nov 2016, Transaction Identification Number: HBBR[protected] and two payments on 3rd Nov 2016, Transaction Identification Number: HBBR[protected] and HBBR[protected], but no amount has been credited so far but I have received message on 5th and 6th Nov which shows they have been credited. Please do the needful as soon as possible

Dec 11, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2016

HDFC Bank Customer Care's response Dear Customer,

We regret for the inconvenience caused.

Request you to write to us at [protected]@hdfcbank.com along with your credit card number, transaction details (date, time and amount) and registered contact details. Please mention Reference Id TTU[protected] in the subject line. Our concerned team will get back you.

-Natasha
HDFC Bank Customer Assistance

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A

Atulgoyal123456

from Ludhiana, Punjab

Nov 10, 2016

Bank are not decreasing the rate of interest decreased due to decrease in base rate.To decrease the rate of interest they are asking for charges.The rate of interest is also floating rate of interest but they are not decreasing it.A/C NO.[protected] A/C NO.[protected]

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M

Mukesh K P

from Vadodara, Gujarat

Nov 10, 2016

Last month my friend two time deposit cash in my account same city branch so charges 115/- two time deduction in my account very bed

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Address: 411057

Website: www.hdfcbank.com

Hello Team,

I had few queries pending with HDFC for a long time.
I demanded resolution/clarification from several representatives, but they either dodged the query or replied that they are not in a position to handle.
I stopped paying seeing this attitude and demanded resolution/clarification.
Collection department was mean and it harassed me several times for payments.
I requested to cancel my membership so that the payable amount doesn't creep-up meanwhile my queries are not resolved. I had to send the diagonally cut card to HDFC head office (as got from Internet) to cancel my membership and also i requested for an amount which i have to pay to get it done with once and for all.
No reply was received from HDFC although the diagonally cut card was received by HDFC according to my courier service provider. All along i received threat mail, threat messages and threat calls.
One representative guided me to the Priority Redressal Department. This department not only took so much time in providing partial resolution but also left few queries unattended.
Now the PriorityRedressal Team directs me to Settlement Team and Settlement Team directs me to the Collection manager who doesn't have any idea of the whole scenario.
I request your intervention at the earliest to resolve this issue amicably.

Card Number: [protected]
Name: Shadab Sidhiqui
DOB:[protected]

Thanks,
Shadab

Dec 17, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2016

HDFC Bank Customer Care's response Dear Mr. Sidhiqui,

We are fully sensitized to your query raised with regard to your HDFC Bank credit card and you may look forward to receive a response to your e-mail id in 4 working days.

We request you to bear with us in the interim. For any further clarifications, the reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance

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Address: Muzaffarnagar, Uttar Pradesh, 251001

Its been 5 months since I am struggling to get net banking and business card facilities for my current account.

Whenever I visit branch they always assure me that service will be activated within one week but I am still waiting and waiting.

Please close the account and refund my money if you are unable to provide a good customer service.

I maintain all my business online so its not possible to operate this account without net banking. Please close this account and refund my money.

May 10, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2016

HDFC Bank Customer Care's response Dear Customer,

Request you to write to us at [protected]@hdfcbank.com along with your account number, branch details where you have visited and registered contact details. Please mention Reference Id TTU[protected] in the subject line. Our concerned team will get back you.

-Natasha
HDFC Bank Customer Assistance

Nov 09, 2016

Updated by incrediblenitin Done.

Nov 14, 2016

Updated by incrediblenitin Received a call from your representative. He promised to solve the issue on urgent. Lets see...

Dec 01, 2016

Updated by incrediblenitin Submitted form and documents again on 28th Nov, 2016
Btw I have zero hope from you guys.

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V

Vishal Ghadi

from Mumbai, Maharashtra

Nov 10, 2016

Hello sir
Pls provide me a statement of loan account 28153766. Email id [protected]@gmail.com

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incrediblenitin's [Complaint's author] reply, Dec 1, 2016

who are you?

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Address: New Delhi, Delhi, 110051

Hi my credit card application number is [protected]n1. i have given my salary slips my bank statements and everything. i am a wealth management (the top level) customer of icici and exclusive indusind customer (again the top level privilege customer). with all verification done and everything i checked online and got the status as disapproved without any reason. i called up customer care multiple times they dont know the reason. mudassir from hdfc bank was constantly calling and i gave all the documents properly.
As per rbi guideline circular no - rbi/[protected]/100 bod. fsd. bc.23/24.01.011/2008-09 dated[protected]. hdfc bank should give us reason or else we also file complaint in rbi and bank ombudsman. we want reason for rejection as it will hit my cibil. my cibil was all clear and i got home loan too on same address. if we will not find reason for rejection, we will file case in consumer court. it is my dignity which got effected and i am fully made up my mind for filing legal case against hdfc.

I need a proper reply from bank immediately or else i am filing a legal case soon.

Regards
Abhishek pasricha
[protected]@hotmail.com

HDFC Bank customer support has been notified about the posted complaint.

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Address: 180006

Website: www.hdfcbank.com

I purchased a tv of Rs.27589 through EMI by HDFC BANK Credit Card .there was mention, i have to pay 1000 more as a interest for 6 months EMI .So i purchased tv on EMI for 6 months, but in bill details, HDFC give me bill of Rs 27589. HDFC did not convert bill Rs. 27589 in to EMI and when i asked for bill convert to EMI. They are charging Rs.1800 for 6 months.In this way they miss-leading me and ask for Rs1800 instead of Rs.1000. HDFC charge Rs.800 .i call their customer care Services, but they did not give me satisfy answer why i have to give Rs.1800 instead of 1000.
this is very clear HDFC will get benefit of Rs.[protected]=800 by misleading me. this is injustice .Please consider my compalint.

Dec 10, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2016

HDFC Bank Customer Care's response Dear Customer,

We regret for the inconvenience caused.

For us to help you with, request you to write to us at [protected]@hdfcbank.com along with the following details:

[1] Customer ID/Credit card number
[2] Registered Mobile number
[3] Transaction details (date, amount, merchant name and time)
[3] Issue details

Kindly quote the ref ID TTU[protected] in subject line.

-Manoj
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600122

Website: www.hdfcbank.com

I'm a HDFC account holder for more than 5 years and I have ongoing personal loan for more than 2 years. Recently, I applied for PL top up and their executive told me to clear my SBI due of Rs.58000 immediately inorder to get this loan approved. I got complete assurance from that executive for this loan approval and paid my SBI dues for which I have borrowed money from my friends for 1 week of time. Its been more than 2 weeks now and they are saying it is not possible to get this loan. I don't know how I am going to repay thi Rs.60000 immediately. A customer seeks for loan only when he have financial needs. Instead of solving my financial problem, they have created a very big problem to me and got away with no answering phone calls, no care on my emails, etc. I never expects this from one of the leading bank in India.

Dec 10, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2016

HDFC Bank Customer Care's response Dear Customer,

Regret the inconvenience that may have been caused and are keen on discussing the concerns you have. Request you to write to us at [protected]@hdfcbank.com with the below details:

[1] Loan account number
[2] Issue details
[3] Registered contact details

Please mention Reference Id TTU[protected] in the subject line. Our concerned team will get back you.

-Natasha
HDFC Bank Customer Assistance

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Address: 400071

Website: www.hdfc.com

Hi,

I have a running loan from HDFC.
Unfortunately, the building construction has been delayed, due to which the loan disbursements have been slow.
We expect HDFC to check the construction status whenever a Demand letter is forwarded for clearance. However, we have noticed that HDFC has cleared loan disbursement even without checking whether CC and other clearances in place.
Most of the banks are doing this primary check, but HDFC is not.

Rgds,

Dec 10, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2016

HDFC Bank Customer Care's response Dear Customer,

Please elaborate on the product for which your query pertains to so that I can assist you better along with your registered contact details to [protected]@hdfcbank.com with ref ID - TTU[protected] in the subject line. Will get back to you.

-Manoj
HDFC Bank Customer Assistance

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Address: 560035

Website: www.hdfcbank.com

I got a HDFC credit card( Card number [protected]) from one of your executive Padma, she spoke to me over phone and told me that I'm eligible for some offers like life time free card with no annual fee and monthly fee and also I will get 1000 rupees every month
from second year onwards excluding the twelfth month.Based on the conversation with her, i applied for the card .Now when i received the card I'm not seeing any of the offers which she claimed.

Dec 22, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2016

HDFC Bank Customer Care's response Dear Mr. Kumar,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim.

For any further clarifications, you may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance

HDFC Bank Complaints & Reviews

File a complaint to HDFC Bank

HDFC Bank reviews & complaints page 1284

Rs.100 got debited from my HDFC card to pay SSC exam fees.

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Amb charge deduction

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Program management fee jul-sep 16 121016

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Problem in exchange of currency notes

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Customer didn't get his policy bond

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Hdfc credit card: misleading and false commitment for clearance.

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Refund of amount

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Bank charges debited

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HDFC bank Credit Card cancel request

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Telemarketing calls

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Credit card payment and late fee

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New cheque book request

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Three transaction amount not credited even though message shows they are credited

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Reversal and Dispute

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Netbanking and business card for current account

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Credit card application disapproved without any reason

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Equated monthly installment (EMI)

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Incorrect information

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Loan Disbursement

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Told wrong Information about credit card

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