HDFC Bank Complaints & Reviews

Sir,
I have a credit card bearing no [protected]. I have paid an amount of rs10000/- through neft payment from andhra bank on 17th of this month which was after my due date. I was reminded by one of your executives mr. Murali regarsing the payment. Since then, i have recieved over 30-40 calls from him from the no [protected] regading the non - updation of the payment that i made on monday. I gave him the ref no and the txn id of andhrabank which he refused to take as he had to call me 4-5 times for it which was due to my mistake. I couldnt bare his calls and made a cash payment of rs5100/- at gowliguda branch, hyderabad on 21stoct. He again called me 10 times that the payment has not been updated who earlier said that it would update in 3-5 minites. I asked him an alternative mobile number so that i could send him the cash reciept and the ref no, which he refused to give upon multiple requests from me. He has disturbed me every day in the last week with 5-7 calls. I had to pay 4500. I paid 15100 due to his irritating calls. He wouldnt listen to what i try to tell him. I never faced such problem earlier though i recieved calls from your executives regarding late payment. I earlier faced problrms with the neft txns taking time to get upadated in the credit card. I felt very insulted when he continuously asked me whether i made the the payment or not even after i provided him the ref no.. The most stupidest thing done was sending a executive to my house early in the morning on 24thoct. That is completely ridiculous. I have been paying the amounts regularly though i have been paying them late. I never faced such a problem earlier. I regret to inform that he has made me hate the hdfc cards. I suffered a lot due to his calls both in my office and at home. Even if had a girl friend, she would not have called me these many times. If there had been a late payment, i am ready to pay the charges for it. I had to listen to his nonsense though i paid the amount. I sincerely, from the bottom of my heart am complaining on mr. Murali. Please look into the matter.

Hi,

No mail or message triggered for tracking number for Blue dart courier while sending the DD. I am following up since more than one month.

Nobody contacted me about my DD. HDFC Customer service is very bad.I applied for updating Address. It has been rejected.

Either HDFC is not sending to nearest branch to collect the DD or not sending the mail to Blue dart courier to that DD.

The Blue dart courier person called me to collect the draft. As I am not in registered mailing Address, I changed my company. I told him to collect from his office by showing Government ID proof. He was not will to hand over my draft. He told it will return to the Bank. His number is [protected].

Please help me to get this draft.

Note: HDFC people are not writing anything to hand over my cheque to Blue dart people also.

I have salary account with HDFC bank and also submitted all the required documents for personal load and even verfication is done but My loan rejected one of HDFC employee told reason for rejection is not using the HDFC card for to paying the expenses or doing the transaction it my choice that the how to pay expenses amount By cash or by using HDFC Card but every month amount is credited and debited from my account so what more want to get the loan sanction.

Fraud word is also seems to very small for this hdfc bank.
The bank has deducted money from my account on behalf of some BS demat even though I don't know what the hell this demat is?
Now I am unable to reach the bank through any call and they are not replying my mails.
I have never seen such a fraud bank.

Vikas
Acc No. [protected]

Dear HDFC,
bank an holding an credit card no [protected] i have to put an complaint i haven't received the statement of Sep[protected] month which cause my current total due very high of[protected] statement . which also imbalance my account schedule .
please send me or correct this late delivery of your statement or revised the late fee charges from your side .

Regards
NikhilNanda

Hi, in chennai on 2008 i was shifted from old rented house to a new rented house. After a month in my new rented house i have received a letter without any name, since the door number and the street name is correct, the postman dropped the letter in our box. I have opened the letter and read it because it was for my door number. Then i noticed that it was a letter from a lawyer mentioned with a credit card number from HDFC and some amount to be paid before so and so date. Also they have mentioned the person's company name wherein he was working when he was getting the credit card. Also it was mentioned that he got that credit card on 2004.

Since i dont have any relation with HDFC, I had showed this letter to my neighbor (who is living there for many years), she said yes before you guys moving here there was a family living here with two brothers. After they moved from this place she had noticed that the postman was dropping letters for them which comes from bank and lawyer. And she showed me some old letters that came for that door number and address. Since i dont have a HDFC credit card, also i have moved into that house only by 2008 i left it without taking any action.

After a month i have applied for a car loan with HDFC and it was approved because i was working in a mnc for 10 years and having a very good credit score. Also i was using ICICI and SBI credit cards for many years without any default. So the car loan was sanctioned from HDFC bank and the bank dealer was approached me again for applying for HDFC credit card. So i have applied for HDFC credit card. After a week i have got a letter from the HDFC credit card section stating that my credit card application was rejected saying no reason.

After couple of months i have received a similar kind of letter, but this time it came with my first name printed on the letter and some amount to be paid and they have also mentioned the company name that the person was working.

This time i wrote a letter to the lawyer also i called up the lawyer number printed on the letter and explained the situation. He said that he will update the information to the bank and he assured that i will not be getting similar letter. Meantime i have completed my car loan with HDFC and got back my security cheques with a loan closure letter.

Now after couple of years last week i had received a similar letter but it was from a different lawyer. Now i am completely pissed off. So this time i called the lawyer number and he said i want to talk to the concern bank.

So i called up HDFC customer care number and they are asking credit card number and other details but i dont have one.

Now my situation is,

I never got any credit card from HDFC at all. Also i was working for a different company that was not matching with the company name mentioned in the letter. Also i came to that house only on 2008. My only fault was that i have applied for a HDFC credit card after coming to that new address and the HDFC credit card section wrongly updated my name in their records with someone's because the address matched with an existing credit card.

Since the letter has come to my door step with my first name printed on it i am really worried because it will spoil my reputation ever if i moved to a different place.

So what should i do. I would request the respective HDFC credit card collection section would give me a solution to fix this. I dont want to get a similar letter from HDFC credit card collection section

Need help or suggestion..

I am trying to contact help line, regarding to closure my NRO account as i am settled in Dubai. Send them email and even i send my son to the Branch regarding the same. But still no response and by surprise now its showing a debit balance as there was some amount all vanished now and showing debit balance. Even I am not getting any statement by email nor any other mail.
Please reply to my email id : [protected]@gmail.com - my contact nos [protected]

Hi All,

One of the customer care person contacted me and they have told that as part of special reward points they will activate One assist process which will be free for 1st one year. i, e they will debit the amount from my credit card but the cheque will be sent for the same. But I haven't receive any cheque from hdfc bank but the amount has been detected from my account. I have paid all my outstanding amount which I have used. But currently around 3K is showing as overdue which is related to One assist process. I am not sure why I should pay this amount as this service provided for free of cost. IF you have any doubt then please check with conversation between myself and your customer care service. I have raised the complaint about this and they have cancelled this service but partial amount only reflected my credit card statement. Please see the below reference for complete details about this issue.HDFC bank team suggested me to touch with Oneassist process, I have also contacted the One assist team and they have confirmed that they won't give a call to customer and activate one assist process and they have suggested me to contact bank . I couldn't understand why you people are playing with me. I was satisfied about your bank till before activate the one assist process but now totally dissatisfied. And also I have account with HDFC bank and also from your bankside given a call to activated this service, so why customer needs to give a call to 3rd party team? Please check this query and remove all my outstanding amount(Activation process, tax, late fee, etc..) which relates to one assist process
Below are the complaint reference.
'''HBL=[protected]' Web - Credit Card - Charges Related - Other charges applicable''

There was a deduction of Rs 115 for PROGRAMMANAGEMENT FEE JUL-SEP16 121016 on 15th October 2016 in my account. What is it for - and why am I being charged for any service I never used ?

Being a classic customer - I am still being charged for any kind of imps or neft transfer.

If there is any kind of service activated on my account and it's chargeable - atleast I should get notified before it's associated with my account.

Regards
Akash Pandey

Hello -

I am a customer of HDFC Bank from 2004. I see a deduction of Rs. 115 against PROGRAMMANAGEMENT FEE JUL-SEP16 121016. This is surprising!!

Neither I authorised anyone nor I am aware of this transaction. The customer should be informed beforehand before any transaction is made in the customer's account.

Can you please look into it at the earliest?

Thanks
Arindam Sarkar

I took a credit card from HDFC Bank a year ago. I received the credit card after a lot of hassle nearly two months after having applied for it. Thereafter, I continued to make regular payments to the card going as far up to 12, 000 INR in a month. They had however taken my email address down incorrectly and hadn't informed me of it. I received no statements from them. I continued to make payments regularly on the account till one fine day I receive a call from a man named Milind Kamble from the HDFC bank team saying they had not received a payment on my card. I told him then that they have to first get my email id corrected and tell me my payment due date. I mean I am sure I don't have telepathic powers no matter what Mr. Kamble thinks. When I still didn't receive any correspondence on the correct email address which is [protected]@gmail.com and not [protected]@gmail.com, I refused to make a payment and refused to receive further calls. My father was then called by Mr Kamble and made to listen to some of his choicest words. A cancer patient, my father, extremely upset with what had happened called me up from Kolkata where he resides with my mother crying over the phone and telling me that I did wrong. The next time Mr. Kamble called me back I asked him why he called up my father and he said that if I did not pick up his call he would be forced to call on the other number. I told him of my father's condition and he told me that I should not have spent the money on the card. I am sure Mr. Kamble is not my family member so he just cannot be condescending and rude. Thereafter I would receive a call every month for having a missed payment. Mr. Kamble would call me up every month and behave in his rude abrupt manner calling me and my family names till I would get irritated and make the payment. This is how HDFC Bank treats their customers by the way.
One fine day the person on the other line changed. He spoke politely, his name was Ajay and he told me that I have missed my payment again. I asked him then if there was a way for me to change my payment due date as I receive my salary on the first of every month. He gave me an alternative. I was due to make a payment of some 2900 odd INR so instead he asked me to make a payment of double the amount so that I would be covered for the previous month and the following month. That way I will be back on track and not miss any further payments. I agreed. The next month I received a call from a girl, Sneha. Extremely rude and obnoxious she was. She kept calling me day in and day out. Sometimes I would receive more than 3 calls in a day from her. The most called number on my phone had been replaced with her number! Once she would call and tell me the amount, the next she would call up and ask how much I was paying then she would call up and ask if I have made the payment. I mean seriously? Which school was she running?
In between this period, I had lost my job and was on the lookout for a new one. I had also been under rigorous treatment for which I had taken a sabbatical from work. I would receive non-stop payment calls from her asking me when is the payment. If I refused to talk to her she would call up my father and then he would get upset again. When I told her nicely not to call up my father she said I will not call him up provided you pick up the call. If I refused to respond, she said, and I quote, "Ab dekhun mein aap kya karengi. Mein aapke father ko hi call karungi." And if you don't call this obnoxious and threatening then maybe I need to go through school again.
I have written letters that I am attaching to this mail, i have complained, I have been called for those complaint letters and harassed again.
Now I want a settlement. In spite of having informed them that I have been without a job, if they do not understand a genuine customer's problems then it just shows what they are like. No one does anything if someone like Mallya runs away with crores. He is happily living abroad drinking his regular cocktails and going to his everyday parties, but I go jobless and ask my bank to bear with me and all hell breaks lose. Some justice this is.
I am a journalist living alone in this city. The credit card had been taken to pay off things that were important. However, this somehow has grown to be even worse than the Nightmare on Elm Street.
I am currently employed with DNA but haven't received my salary for the past two months from my previous employers. I really want justice please because this kind of harassment is growing ridiculous by the day.

My credit card number is [protected]
My mobile number is [protected]

I will attach all the statements and documents on further correspondence.

Thank you,
Ayesha Sultana Mohiuddin

As I have orderded the Nikon Camera D5500 and Epson l220 printer on 13-09-16 in flipkart.com with no EMI option and cancelled on the same day and amount refunded on 14-09-16. But after cancellation bank has taken EMI and tax (totally : 800.17 rs). No response from both Flipkart and HDFC. I need solution and refund for this. Totally cheating the customers.

This is Kanagaraj A

in the month of September 20th i have tried to book a bus ticket through third party site. But due to some technical issue ticket not booked but amount has been debited from my savings account My Customer ID[protected]
Still the amount not waiver to my account.
Find the below details fyr

third party gateway id transaction Reference no - [protected]
PAYUIBIBOWEBPVTLTD

Bank ref no[protected]

we have inquired with bank as per them we tried hdfc phone banking. no response from them.

Kanagaraj A
Contact no - [protected]
mail id - [protected]@gmail.com

My HDFC Bank savings account was converted to Classic Account without my consent and then they deducted 115 Rs from my savings account on 15 Oct 2016 in the name of "programmanagement fee jul-sep16 121016". what is it for? I haven’t subscribed any new services from your bank. the services and it's fees you guys imposed on customers without their consent. do revert it. else we will report to banking ombudsman. This is totally unacceptable.

I hv lost my cards 2 month back I camplant to custamer care they hv block my cards and issue New one but I still not recived my cards then I again camplant regarding debit card they told us they are send to my varanasi branch .i request him to kindly send my cards to my working places of any hdfc branch they are agre to send it on kankarbagh branch.I also recived cal from my varanasi branch that they are sending my debit card to kankarbagh patna bihar branch.I enquiry so many time to kankarbagh branch bt cards are not there.i tired to cal rathyatra varanasi hdfc branch but they are not recived cal.I also cal to custamer care but after entering all information without saying ph.line disconected.I request kindly solve my serious issue.&do the needful

Thanks
CHITRASEN
MOB-[protected]
A/C No-[protected]
Rathyatra crossing varansi branch
Uttarpardesh

Kidzee School — Relationship manager

1 Review
Aj ajay1958 on Oct 21, 2016 Mark as Resolved

HDFC Bank — Poor relationship manager Submit a Complaint
I have recently had a very poor experience with HDFC bank - relationship manager Chandan Deka from the HDFC FANCY BAZAR branch.

I have multiple preferred accounts with hdfc bank and the RM in question as very active and made frequent visits to my home and office for his queries and fulfilling certain targets . He had requested me to open TWO OD ACCOUNTS by depositing LIC + GOLD as security for RS 500000 . where upon by taking great care and personally taking my wife to get the formalities done before 30th sept NO 1 OD was opened against gold very promptly, thereafter the 2nd OD the papers and security was duly deposited with him and told me that your 2nd od account would open after 4/5 days period. TODAY its been a month and there no news about the OD .

Post that I have tried contacting HIM around multiple times by call /sms/whatsapp and no success. Either the phone has been continuosly busy or she hasnt received the call. he receives the call sometimes and says that 'I am busy will call later ' which never happens . My point is that the bank has created this post for the convenience of the preferred customer not create a mental harrassment, in case there is some technical problem at least i should be informed and basic courtesy says at least receive the call or respond accordingly . VERY SHAMEFUL AND DISGUSTING ACT . AJAY KUMAR JAIN

HDFC Bank has deducted Rs. 115 from my account under the name- Program management fee. What is this fee? Why bank was deduct the amount without any confirmation form the customer. Also I don't have a Locker and no any Loans and Cards, If this amount is deducted because of dedicated Relationship Manager- I don't needed for this.

I will close all my accounts from HDFC bank & Move it to Kotak bank as they are very reliable in terms of service.

Helo my account was debited of rs 115 on 15oct2016 with out knowledge of me... how can u deduct such so even on message to my mobile no whats hell is happening is it the way to treat your customer even the customer care services also not responding at all not only i heard many users of hdfc were debited with 115 rs for programmanagement fees... so pls kindly credit it back as soon as possible only charge the amount after intimating the custome without intimation of customer there is no right to charge such so... pleas impove your service as well..

Hi my name is tousif hanif jundre
My policy no[protected] taken hdfc life classic assure plus.
Agent reena patil -[protected] had given wrong information regarding policy.
She said that sir take this policy wor the rs 5 lac in which you have to pay rs.50k for 10 yrs with maturity of 15 yrs you will get interest on your amount & you can withdraw after 10 yrs also & also give confirmation that will dissbus 5 lac amount within 25 working days with 9.4 %interest rate.
Still i am waiting for amount to disable in my account everytime giving information

Now i am very annoyed that i want to cancel my policy & want my money back in my account on any cost.

Reena had said that she had process for cancellation but still i had not received any document no or any acknowledgement in my mail.

Need acknowledgement of cancellation any cost & also confirm when my amount wil rebus in my account.

Awaiting for reply

Thanks & regards,
Tousif jundre
[protected]
[protected]

Very bad experience with hdfc have to face a problem because I don't have a surname they refused to update my name . I don't how people have suggested me HDFC .

I never knew people were unprofessional up to this extend
Told by your employee "We don't have a policy to open a account for people with no surname"
Yes and government has a policy to update me with a passport, aadhar card, pan card, voters ID and driver's...