HDFC Bank Complaints & Reviews

Hi, myself himadri sekhar haldar. I am a hdfc credit card holder person. Last year on september/2015, i got a call from sudipa, a customer care executive from hdfc credit card department. She told me about various offers available on my newly hdfc credit card. Also she told me that there was a free health insurance worth rs. 5, 00, 000 with validity of 2 yrs. But initially i had to pay the premium i. E. Rs. 10, 959 in 24 months emi @ rs. 525. At the end of 24 months i will get the full premium amount i. E. Rs. 10, 959 which i later found out nothing but a tricky marketing policy.

So, on 28/jan/2016 when i decided to terminate the policy, a customer care executive viz. Radha from credit card department suggested me that it would be better if i cancelled it via hdfc credit card department instead of hdfc ergo general insurance company limited. The reason behind it i would suppose to get refunded around rs. 8, 000 - 9, 000 rather than around rs. 5, 000-6, 000. But it will take 60 to 90 working days to get refunded. So, i choose to cancelled that policy by hdfc credit card department for which she gave me a cancellation no. I. E. Can00088211 on 28/jan/2016.

Now when i tried to contact that person (Radha) over telephone[protected], either she was unavailable or if she available she told me that it will take some more time. I don't know how long will it take to get my refund. So, i lost my faith in them and written a cancellation request again over e-mail ([protected]@hdfcergo.Com) on dt. 13/june/2016 regarding cancellation of hdfc ergo health suraksha policy (Policy no.[protected].In reply of my email, they informed me that they made a note of my cancellation request and i will get a call from them within 3 working days and it will take 15 working days to get refunded.

But, since now neither i got my refund money from hdfc credit card department, nor got a call from hdfc ergo general insurance company ltd. Instead of that they charged me every month rs. 525 on my hdfc credit card bill.

My hdfc ergo health suraksha policy no. Is[protected]

So, i please need you to look this matter seriously and cancel my policy and refund my money as early as possible.

Regards,
Himadri sekhar haldar

I dont know how to settle and to whome to call for the settlement of credit card debt some one from the bank calls me every time for the payment and settlement and never calls again for it again after 6 months or after a year another person calls for the same settlement and when i say them to help me for settlement they say that they will talk to the senoirs and finalize the amount and the process and will send some one for the collection with the settlement letter but no one comes or never calls again again after a year some one calls and follows the same thing
I have gor fedup with all this pls help me to settle my CC debt i want to pay the settled amount.

Program management charges deducted from saving bank account quarterly without any prior intimation. Mr. Ravinder sharma, relationship manger, hdfc bank, branch gujranwala town, delhi-110009 should get reversed the amount deducted from our saving bank accounts at the earliest and oblige. An early action in the matter is solicited.

Please treat it urgent.
Mohan kumar budhiraja
Sunita budhiraja

Hi,

I had taken a health policy from hdfc life at august 2015 with premium amount of inr 18, 282, but we don't won't to renew this policy again. But the same has been continued this year 2016 without informing me and amount of inr 18, 282 has been deducted from my account which is unacceptable.

Policy number : 90132114

Full name of the life assured - mr. Mohan rai

Premium amount - inr 18, 282

Same infomation has been shared with hdfc paharganj branch and agent (Deepak tyagi) who had sold this policy to me, but they had no idea about this fraud.


I want to know below things from hdfc bank:

1. How they had renewed a policy without informing me, also at the time of selling this policy by agent (Deepak tyagi) this has been not committed?

2. When will i can get my money back into my account amount of inr 18, 282?


Kindly let me know if more information is required.


Thanks,
Mohan

Hello,
I have paid amount rs. 3692 to my credit card through billdesk.
This is amount is debited from my andhra bank account. But i got the following failure message.

As requested by you, please note that the following payment was declined while processing through billdesk:

Company name: hdfc credit card
Card no: xxxx xxxx xxxx 4697
Payment amount (Rs ps): 3692.00
Payment date:...

After making complete payment against my credit card, I have not get credit card closure letter.So many times I called executive guy, But he is not responded properly.After raising complaint in HDFC bank website also, I asked to call some numbers.But that numbers also not at all reachable.One of worst service I have never seen.Public sector banks are better.

Can you please send soft copy of my credit card closure letter to...

My name is jyoti bodade and holding hdfc policy (Ref no.[protected]. The mentioned policy was sold to me in cheating. One of the officials from hdfc life, pune branch (Dipali sharma and varun sharma) had called me to sell this new policy (Ref no.[protected] and were trying to convince me as i was old customer of hdfc life. Due to funding issue, i had surrendered my old policy long back in 2003. When i was not ready to purchase new policy as mentioned in the subject, hdfc life branch official tried to give me bribe and said that his branch will be giving agent's commission of rs. 65, 000 to customer (Me) and also said that i should not disclose such information at any of the branch office in mumbai as i am located in mumbai. When i tried to get more information from hdfc life branch office, pune officials said that i will receive pink slip and yellow slip with cheque details but before that i have to purchase new policy as mentioned in the subject.

This policy was sold to me by (Bipin mishra[protected] mumbai branch official. After receiving the policy, i had called so many times to mr. Varun sharma and ms. Dipali sharma but they just kept on saying tht i will receive cheque very soon and finally i had not received anything. When i realized that i was trapped by these people, i had requested them many a times to surrender my policy but they did not allow me to do so even within 15 days of policy doc reception. Now 2nd premium was due for this policy on 14th jan 2014 and i am not ready to pay premium to this policy.

I hereby request you to consider my grievance as against the hdfc life branch and help me to reimburse my full amount of rs. 25000 paid against this policy in cheating.

I have already registered this complaint with irda.

I want to cancel my "health suraksha policy" with number[protected]/1, but even after several request the company is not cancelling the policy and it is automatically charging the premium from my hdfc credit card. I want this insurance policy to be cancelled right now. Hdfc is taking my money without consent and this is a serious offence. Also, initially i was totally misguided by the bank personnel and he had stated that this insurance policy comes with my hdfc credit card i won't be charged any extra premium for this, but as it seems it is no different from any other insurance and i was tricked by the bank personnels because i could not gather enough information about it.

Hello there,

This is rabindra kumar paltasingh. I want to mention that i was checking my cibil score after clearing all my credit dues two months back. But still my credit score is showing less than 750. For your reference i am giving the credit account details.

Account type account number date closed
Credit card xxxxxxxxxxxxxxx[protected]
Personal loan[protected]

After clearing the dues i got the assurance that my credit score will be updated within 45-60 days. You can check that this is been already more than 60 days. But still my credit score is showing the old score. I think from your end no one has initiated or communicated with cibil regarding my credit score. So i request you please initiate to update my credit score asap.

I'm facing lot of problem with HDFC Dinner Club Credit card at many shopping malls and food counters. Almost all top rating supermarkets also not accepting this card. when we visit any hotel or restaurant also its not accepting and agian i'm giving my debit card instead of it.

So, Can you please help me how can i change it into VISA or any other credit card type.?

To start with... When i purchased 4 wheeler (Car) hdfc ergo offered me insurance policy (Garage cash) say, your car has been in an accident, has been damaged to an extent where it is unfit to be driven and now must be sent to the to the garage for repairs. For the duration that your vehicle is being repaired, garage cash cover will rescue in such a situation as it provides you with a daily allowance for commuting purposes for each day that your car is in the garage for repair... And i have claimed garage cash for the same submitting all the required documents. Hdfc ergo has the worst customer support agents as they ask for other documents and again they ask for other information...

When i spoke with support agents they said i can mail the documents and i did that after 3 days they were again asking me to send the documents via post and it was for almost 26 days. If i sent any mail they will give an auto reply that"it will be resolved in 3-4 working days"but nothing happens there. After submitting the documents via post they said i haven't applied for other car insurance while being repaired in a garage. They wasted my time and money and also there's no such terms & conditions stated in policy terms. They closed my claim as i haven't submitted required documents...

This had happened for 2 times and when i asked for the explanation they said they will get in touch with me after 5 working days. I don't understand why they offer such fake insurance policies for people when they don't follow their terms and conditions.. And i'm closing all my policies with hdfc ergo... My suggestion is not to take any policies related to hdfc ergo as they won't resolve your query and they will definitely waste your valuable time and also money.

I would like to share this to every individual who's choosing hdfc ergo insurance.. Don't go for this insurance, instead you can go for (Bajaj allianz, icici & some other insurances) their service is nice when compared to this hdfc.

I have attached all the email conversations of hdfc ergo you can have a look at the same and even till now i haven't the response from there end.

In context of hdfc life policy bearing policy no 18004919. an amount of rs 1 credited in my account and has been told that pre medical histroy was not shared by the customer so they are not liable to pay any death claim. above mentioned policy was in name of deceased raj kumar seth he died on 21st march, 2016, there's three policy in the name of raj kumar seth in one policy bearing policy no 15522351 got the fund value not the sum assured as was told that there's one premium due inspite of the fact the premium was paid as per my information i went to the bank and crosschecked they gave me the bank statement in which there was entered an amount of 25000 paid to hdfc life. when i went to the branch they asked me to file a new death claim settlement as there's another policy bearing policy no 18004919. after filing the claim i came to know that the nominee is rajveer kumar jaiswal not ranveer kumar jaiswal to get the claim amount u have to bring succession certificate, i have already filed for suggestion certificate. even the policy bond was returned to hdfc life as the bond was not dispatched from hdfc life nor me nor deceased raj kumar seth have seen the policy bond, how could a person have multiple policy with different customer i'd that too with the same insurance company with same bank account. horrible experience with hdfc life insurance

I am unable to reset my password for Giftplus card it says wrong card number I tried resetting in the forget password option but couldnt and it said incorrect card number.Is there any other link to reset the password for GiftPlus card.Shd i need to post the card number? This gift card was received last year nov and wanted to know if this has already expired.

I would like to raise a serious complaint regarding your ATM availibility at patrakarpuram in Gomtinagar Lucknow. This is very rediculous that you have not your ATM here even reach & every bank in India has their ATM at this place except yours . So please arrange your ATM as soon as possible to avoid this situation... This is a very big issue that should be resolved..., ...
Thanks!

Hi Team,
This is regarding credit card dispute with HDFC bank caused due to unauthorised transaction on my credit card.PFB points in detail.
I was in UK last year from jan to Oct, I could not check any mails, phone sms from HDFC suring this time, there were some unauthorized transactions happend from jul-2015 till october -2015, I came to know about these unauthorised transactions while I called the HDFC customer care for closing my Credit card.
1) I have transferred the whole due amount for closing the card on 19th-october(waited for 2 days as it would take 1 day to get credited into the account).
2) On 20st Oct I called up again to close the Credit card, and came to know I have to pay another Rs.86, I have done that payment too.
3) On 21st Oct, I called up and asked the team to close the credit card.I did not get any acknowledgment no/SR no on this.
4) To my surprise there was another transaction happend on 23rd Oct, for an amount of Rs.3457, so I have called up the customer card and asked the reason how it has happened, they said it has not been blocked. I had to argue with the executive but could not help me on this. He took the request for blocking the card to stop any further unauthorised transactions.Also informed me to send a mail cc.[protected]@hdfcbank.com mentioning all the unauthorised transactions, I have even done that.
5) Now, Another problem aroused since there was a transaction happened, payment department of HDFC keep calling me for due amount payment, they keep saying that I have to pay the due amount, they keep calling me and irritate me, they have even sent recovery agents to my home which was totally intolerable.
I have lost my credit score, and I came to know about this when I have applied for a car loan with ICICI bank.
6) Now I have got a message on mobile that a conciliation notice has been issued.
7) It's has been very long and have n't got any proper response from the disputes team. Not sure why disputes team is not communicating with the payments team for such cases.

I have the proofs of paying the closing amount and mail conversation with disputes team. Please demand to listen to conversation on 19-oct, 20-oct, 21-oct, 23-oct for confirmation.

I would be very happy if this is resolved soon, I am sleepless because of all these things.

Thanks,
Naga Durga Dass

Hello respected Sir/Madam
I had some problem that As without my prior intimate information that bank has been deducted ₹531.88 from my account. Here is AC no -[protected] I am Hoping the customer care will definitely looking towards my case as this is not a simple case as without my acknowledgment they can't process it..

On 30th July 2016 with the reference code-INTER-BRN CASH CHG INCL ST & EC 270716

I want fully clarification on this case...

Thank You

My hdfc all miles visa cr card ws misused on 10.12.15 f in allahabad wen i ws in mumbai. following are d details.

1.10-dec-2015 rs.2, 571.25 seth automobiles
2. 10-dec-2015 rs. 2, 571.25 seth automobiles
3. 10-dec-2015 rs. 16, 865.00 madura fashion & lifes

Aft lodging a complain and doing all d needful as said by hdfc the matter is unresolved. the above mentioned charges are charged to my cr card statement every month. unfortunate part is wenevr i hv called the customer care to kw y the disputed amt is charged everytime i hv got diff ans from diff executives. one said u hv 2 pay d disputed amt other said u need nt pay as u hv produced d proof, other said u r nt being charged d disputed amt. wen asked hw to interpret d cr card stm der also i got diff ans. wen i mailed to ask d bank to educated me to interpret my cr card statement dey did nt guide me on d matter. i ws been told by d executive to subtract all the debits from the credit in order to arrive at the amt due, wic ws nt acknowledged wen i asked on mail. dis shows der is no co-ordination among d depatments. the confusion still remains. nw they hv started to levy financial charges for non payment of dis amt. i ws tld by d executive that the bank will inform you in case u hv to pay d amt wen d matter is resolved. my humble request to hdfc tru dis forum is to resolve dis matter asap and also give clearity to understand my monthly statements, also 2 increase co-ordination amongst d departments.

This complaint is regarding Hdfc bank charging 100 Rs for cash deposit to 3rd Party count which is terribly a loot.

RBI should take a strict action regarding this being a Pvt bank they are not authorised to charge any rubbish charges if such bank can't make profits they should better collaborate with some other bank or shut it down.

The management is making such impossible decision as if they are government

By this complaint I wanted just to take RBI or any other authorised govt body to stop such nonsense charges from Pvt banks.

I booked a flight through HDFC smart buy with goibibo partner. After booking it was mentioned that "Your booking is under process. We will confirm your booking via Email/SMS in the next 60 minutes." But still I haven't received any confirmation. They are not replying to email and not able to get in touch with customer care person even after holding the phone for 30 mins. And the amount has been deducted from the credit card.

My SmartBuy Reference n.o: [protected].

— original message —
From: "sanmeet sahni"
Sent: saturday, july 9, 2016 6:29pm
To: [protected]@payzapp.in
Subject: feedback for payzapp for 2.7.04.06

Hi,
I made a transaction on 9th july 2016 using payzapp for tata sky amount rs. 750/-the amount is not reflecting in my tata sky balance, check the attached screenshot for transaction details,.
Kindly have this issue resolved asap

This was my original mail to payzapp for the issue, however after exchanging 18 mails and calling them 9 times there is still no resolution given,

Someone in the call centre says it will take 10 working days & someone says 35 working days, if this is the way they treat customers who bank with hdfc i am not sure what they do with customers of other banks.