| Address: 411027 |
| Website: offers.smartbuy.hdfcbank.com/flights |
Hi,
I had cancelled my flight tickets booked via smartbuy with hdfc bank smartbuy ref no :[protected]. I made a cancellation on 25th april 2016 and till date i have not yet received the refund amount.
Surprisingly, there was other onward journey ticket also booked via smartbuy with hdfc bank smartbuy ref no :[protected], i have already received the refund but that too after much follow up with the customer care service desk.
However, for one of the cancellation as stated above, i have not received the refund for the cancellation of hdfc bank smartbuy ref no :[protected] till date. I have been following up with customer care team, almost every week and every time i am advised that the refund has been initiated and i would be getting the amount in another 5 -7 working days. Getting convinced, i wait for the said duration but always in vain.
Its been more than 2 months now, and i am still waiting for the refund to reflect in my account.
Below are the incident number i have received so far:
Sb[protected] may 2016 - no resolution
Sb[protected] june 2016 - no resolution
Sb[protected] june 2016 - no resolution
Seeking your help for resolution.
Thanks,
Shubhyant
HDFC Bank customer support has been notified about the posted complaint.
We understand that our official Mr. Vineet Puri contacted you and addressed your issue. We have sent an e-mail to your registered e-mail ID in this regard. Kindly get in touch with our Bank Officer – Mr. Vineet Puri (0) [protected] for any discussion with regards to this matter.
-Bejoy
HDFC Bank Customer Assistance