HDFC Bank Complaints & Reviews

Dear Customer,

Kindly mail us at [protected]@hdfcbank.com with complete name, address, city of residence, credit card application number and contact number mentioning reference Id TTU[protected] in the subject line. The concerned department will get back to you for assistance.

-Natasha
HDFC Bank Customer Assistance

Dear Mr.Sonone,

We are fully sensitised to your query raised with regard to your credit card and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, The reference number for this interaction is [protected].

-Natasha
HDFC Bank Customer Assistance

Dear Customer,

Your email has been received vide ref id[protected]. Our team will investigate in the matter and revert to you in 3 working days. Request your patience in the interim.

-Natasha
HDFC Bank Customer Assistance

Dear Customer,

Regret the inconvenience. Request you to mail at [protected]@hdfcbank.com with customer Id, transaction details and registered contact number. Kindly mention reference Id TTU[protected] in the subject line so that we can assist you further.

-Natasha
HDFC Bank Customer Assistance

Dear Customer,

Kindly write to us at [protected]@hdfcbank.com with credit card number, transaction details, registered contact number and your exact issue mentioning reference Id TTU[protected] in the subject line to assists you further.

-Natasha
HDFC Bank Customer Assistance

Dear Customer,

We understand that our official Mr. Bhavesh Nikola contacted you in this regard. Further, we understand that you will be meeting him to discuss the same.

-Bejoy
HDFC Customer Care Assistance

Dear Customer,

We request you to share your concerns, registered contact and account details at [protected]@hdfcbank.com with ref id as TTU[protected] in subject line. We will connect with you once we look into it.

-Bejoy
HDFC Bank Customer Assistance

Dear Customer,

We would like to inform you that when you use your HDFC Bank Debit Card at other Bank ATMs within / outside India or at a merchant outlet outside India, and the transaction gets declined due to insufficient funds, the chargesof Rs. 25 per transaction (plus taxes) are levied.

-Bejoy
HDFC Bank Customer Assistance

you guys deducted 28.75 six times in a day i.e. Rs 172 on 29 Nov16 for no reason... cuz i haven't withdrawn any cash from ATM from last 2 weeks... just concluded cash transfer to other HDFC Ac and that through from your App...what the hell wrong with you why you guys cheating on us... bother to reply? guess no... cuz you're one coward bank of all.

I have already deactivated my card. Kindly take necessary action to settle the same immediately.

Regards,
Partha Pratim Pal

Dear Customer,

We are looking into the issue and will respond to you through e-mail reference number[protected] within 3 working days.

-Anay
HDFC Bank Customer Assistance

Hi,

Today one lady from HDFC bank called me from no. [protected].I explained her the issue and the only thing she was saying settlement is not possible and her behavior is very rude and not at all listening to me. Then when I asked her about the way out to resolve the same, she told me to wait for two more months which means again interest will be charged on the outstanding amount. Even after saying several times that I am having some financial crunch still the bank executives are putting me in a deadlock situation to harass unnecessarily. I also explained her that, earlier while I was called for settlement the person who called me was least knowledgeable and he told me that settlement cannot be done from Gurgaon since the card has been issued from Kolkata. Where as the lady is saying that settlement can be done from any location. There is so much of communication gap between the office staffs and they are not at all aware of the policies also. The only thing the bank executives can do is misguiding the customers and harass unnecessarily.

One more point I would like to highlight is I had some around 13000 reward points in the card. While I had taken the card 7 years back the representative told me that the reward points can be converted to cash whereas last Saturday while I had called the phone banking service the representative told me that cash conversion is not possible. So 20th I had booked one item with my reward points of around 9000 and rest point was pending. The most interesting part is while today i.e on 21st I checked the balance the outstanding balance become zero. And I am also not sure whether I will get the item booked by me or not.

While issuing the card the representatives will continuously followup and will give some false commitments. But once the customer gets trapped harassment gets started.

Please take necessary action to settle the same, since I would like to end the relationship with HDFC Bank immediately and in near future I would not recommend anyone to use this HDFC credit card. Now after this issue I am thinking to close my savings a/c also. Kindly look into the issue on urgent basis and fix the same asap. As already stated earlier, if it's not get settled within this month I will stop paying the outstanding credit card amount.

Regards,
Partha Pratim Pal
Mob: [protected]

Dear Sir/ Madam,

I don't know what HDFC is actually doing in the back end in the name of settlement. Unnecessarily they are creating unnecessary burden and opting out different ways to harass the customer. Today morning[protected] I just logged into my net banking a/c and found an outstanding amount of Rs.2586.24 is showing under the unbilled transaction, though I am not using my credit card for more than last 4 months.For clarification I had given a call to the call center, but they are saying that they don't have any information also, since the Central team is looking into the matter. When I asked her to register a complaint she denied to take the same, since central team is looking into the matter. After all these series of incidents I am forced to say really HDFC is a hopeless bank with it's hopeless services it provide to it's customers. While issuing any products they used give false commitments unnecessarily, which they can't achieve till end and the outcome is customer harassment. Now I am even thinking of closing my savings a/c also which I am holding since last seven years.

For your reference please refer the screen-shot also.

Thanks & Regards,
Partha Pratim Pal
Mob: [protected]

Giving all sorts of nonsense excuses and providing information already known to me. Instead of providing the clarification of the asked query. Unnecessarily adding the amounts and creating the burden for the customer.

Regards,
Partha

Again it has been proved HDFC, a hopeless bank with a bunch of hopeless customer are executives, having no information and a very casual sort of behavior with the customers. No way has been sorted out for settlement by the bank, but when customer is trying to repay back the outstanding amount instead of getting cooperation, customer is misguided continuously. Yesterday, '[protected]' i had made a payment of 41, 800 rupees against but whenever I am calling the customer care care center they are saying the system will be updated soon and after continuous followup I called them on 3rd they told me that the system is shutdown for maintenance.

First of all getting a chance to talk to the customer care executive is a time consuming process and unless and until you are getting the line you need to wait and the calls are chargeable. This bank finds every ways to charge unnecessarily to the customer and if the customer doesn't checks the bill then he will be in the trap of the bank.

I would not recommend anyone go for any sorts of relationships with this bank because this bank always find out ways to fool the customers with all sorts of fraudulent transaction which are not been done in real life. So I would suggest everyone to be aware of this bank, HDFC.

Regards,
Partha,
Mob:[protected]

Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your account details, charges details, contact details and issue details for me to take it up with the concerned team. Please mention Ref ID:TTU[protected] in the subject line for me to track your mail and assist you better

- Natasha
HDFC Bank Customer Assistance

After filing complaint here I got call from two number who were asking my Debit card details to make reverse debited amount of above complaint.

One of them was ladies called from [protected] telling that due to gateway problem not able to reverse the money there is only way to do is plz provide your debit card details like card no exp date and cvc code. and telling she is from quality department of Consumer Court

The second person called from [protected] was telling he is from HDFC bank.

So guys be carefull.

Consumer Complaint and HDFC Plz take some action and do some verification of these numbers and person.

Dear Customer,

You can write to us at [protected]@hdfcbank.com along with card application details, registered contact details and your issue details. Kindly mention Ref ID- TTU[protected] in the subject line. We will take it up on priority.

-Anay
HDFC Bank Customer Assistance

Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your account details, charges details, contact details and issue details for me to take it up with the concerned team. Please mention Ref ID:TTU[protected] in the subject line for me to track your mail and assist you better

- Natasha
HDFC Bank Customer Assistance

Dear Customer,

Please write to [protected]@hdfcbank.com with the below details:
with ref id: TTU[protected] in the subject line.
1) Loan Account number

2) Complete Name as mentioned in the Loan Application Form

3) Complete Address as mentioned in the Loan Application Form

4) Date of birth

5) Contact number

-Anay
HDFC BANK Assistance

Dear Customer,

We are fully sensitised to your query raised with regard to your credit card and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, The reference number for this interaction is [protected].

-Anay
HDFC Bank Assistance

plz update solution sir

Dear Customer,

The said transaction has been successfully processed from our end and we have also received the settlement from the beneficiary bank. Hence request you to please check with the beneficiary bank for the further status of funds.

-Anay
HDFC Bank Assistance

Dear Customer,

You can write to us at [protected]@hdfcbank.com along with card details, contact details and above mentioned concerns. Kindly mention Ref ID- TTU[protected] in the subject line. We will check and update.

-Anay
HDFC Bank Customer Assistance

I've sent an email with my card number, mobile number and name. Please check.

Thanks for your support.

Still my details are not updated in the Website. please take a look at it immediately. Your Team has given deadline of 6/30.

As this is my opinion and experience with HDFC Staff not co-operation with customers, he was treated as Govt. Office babu, this is example just I am suffering as same, call my self HDFC Loan manager Mr. Rajiv or Rajesh Sonkar and say him, sir as per discussion with you, for payments deposit against EMI bounced, please collected or suggested me for deposit.
And also request him please way off our charges, because of not deposit against your un authorized charges,
he was committed to me yes this is way off as payments time, so I am calling him for same, he was not agree and told us do not deposit payments, I can't way off your charges.
Again requested him for same but not given any satisfactory solutions
so I am decided to go through consumer forum if any problem created by HDFC staff .
do not payment given any unwanted charges as I told his loan manager, he was doing delay only just because of charges penalty,

with regards
Pradeep Srivastava
loan account no[protected]
Lucknow
[protected]

Dear Customer,
Please mail us at [protected]@hdfcbank.com from your registered email id with the exact issue details, previous complaint number (if any) and ref id TTU[protected]. I will take up the matter on top priority with concerned team and revert to you.
-Anay
HDFC Bank Assistance