HDFC Bank Complaints & Reviews

Dear Vivek,

I have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance

Dear Customer,

We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue with in 3 working days.

Case is pending with Reference number for your query is[protected].

-Bejoy
HDFC Bank Customer Assistance

Dear Customer,

You are requested to write to us at [protected]@hdfcbank.com and elaborate further on the issue being faced by you with ref id as TTU[protected] in subj line. Kindly also share your card and registered contact number so that we can take it up with the concerned team and assist you. We assure you that complete secrecy will be maintained in this regard.

-Manoj
HDFC Bank Customer Assistance

My name is Vivek, I am residing at M.R. Nagar. My HDFC debit card was blocked HDFC bank ATM at M.R. Nagar branch on Feb 20, 2016, I have raised a complaint in customer service and they have told me to surrender the same old card which was retained in machine without any charges and also asked me to collect it from my nearest branch. HDFC bank, Perambur branch was the nearest one for me, when I went two weeks later to collect my retained old debit card, a lady at help desk told me that my card was blocked since I have not collected it within 1 week of time; she also added that if I need a new card I need to pay to get a new card. I cross checked with the customer care through phone and they told me the card was still active and not blocked.. I was dissatisfied with the kind of irresponsible reply given by that lady at help desk. I also faced lot of inconvenience in getting my new debit card. I kindly advice you to teach these kind of employees about the meaning of customer service and their satisfaction.

Dear Pintu,

We are fully sensitized to your comments expressed with regard to the call that you had received. In this regard, we regret to assist you further in the absence of the required details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.

1. Your complete name

2. Complete mailing address / City

3. Your e-mail address

You may write to us at: [protected]@hdfcbank.com and we shall assist you.The reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance

Dear Customer,

I request you to share your account, card details, customer Id and contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better .

-Bejoy
HDFC Bank Customer Assistance

Dear Deepak,

This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receive a response on your recorded email ID. In the event you seek any further clarification regarding your card account, please feel free to write to us at: [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected]/[protected].

-Anay
HDFC Bank Customer Assistance

[protected] Forwarded message[protected]
From: "RPMC Senior Management"
Date: Jun 10, 2016 8:10 PM
Subject: RE:'HBL=[protected]' Credit Card complaint addressed to Sr. Mgmt. team
To: "deepaksharma.[protected]@gmail.com"
Cc:

Dear Mr. Sharma,

This is in continuation to our interim response dated 6.6.2016 regarding your HDFC Bank credit card account number[protected]XXXXXX2462.

Our records indicate that we were not in receipt of complete payments towards the outstanding dues. Owing to continued nonpayment/irregular payments, late payment charges and finance charges were levied to your card account. Please refer to our cardmember agreement which clarifies that nonpayment of card dues may render the cardmember liable to the risk of cardmembership withdrawal instantly . The outstanding balance on your card account stands payable immediately to the Bank on invalidation. In the absence of a positive revert / payment being received, the lien has been placed on your bank account.

We invite your attention to our cardmember agreement. It is clearly mentioned that the Bank, at any time and without notice, will have the right of lien and set off on all collateral's belonging to the cardmember. Collateral's, being any amount standing to their credit in any account whatsoever with the bank or in possession or custody of the bank. Accordingly, lien was placed by the bank and an appropriate notice had been sent to your mailing address as per the bank records. In the absence of a positive revert/payment, we wish to state that the Bank would be constrained to invoke the lien placed on your bank account. In view of the same, lien of Rs. 19, 709.00 has been claimed from your Savings Bank account and credited to your card account dated 18.05.2016.

We confirm that the above card account has been invalidated from further usage. Further we wish to confirm that as on date there is outstanding of Rs. 68, 273.93 dues pending on your card account post the aforesaid lien payment and request to effect immediate payment to avoid levy of further charges.

Specific to your query on card reinstatement, we regret to accede your request for the same.

In the event you seek any further assistance / clarification with regard to your credit card, please feel free to call our Bank representatives at:[protected]/66668102 or write to us at: PriorityRedressalRPM.[protected]@hdfcbank.com and we shall be glad to assist you.

In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are also required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India); in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to our website www.hdfcbank.com for details of the Banking Ombudsman Scheme – 2006.

Kindly note the query reference number for this correspondence is [protected].

Assuring you of our best attention at all times.

Regards,

Rajeshwari
Deputy Vice President
Retail Portfolio Management - Credit Cards


________________________________________________________________________________...⇄

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[protected] Forwarded message[protected]
From: "Deepak Sharma"
Date: Jun 2, 2016 9:13 AM
Subject: Fwd: 'HBL=[protected]' Credit Card complaint addressed to Sr. Mgmt. team
To:
Cc:

Hi Sir,

I need your intervention to my credit card issue, I want it to be escalated. It's been weeks and still my issue is not resolved. I'm getting called by same people with same response. Yesterday a lady executive called me by number [protected] and in resolution she told me "you have made your minimum payment 10000 amount and your minimum payment was 19000 but your card is not blocked due to this, it's blocked because bank wanted to block my card and they can do this with who ever they want, because card is bank's property. WHAT IS THE MEAN OF THIS LINE.

IF MY CARD IS NOT BLOCKED DUE TO NOT PAYING MY MINIMUM PAYMENT BECAUSE I'VE ALREADY PAID IT. THEN HOW CAN BANK BLOCK MY CARD.

You can listen my yesterday's call record (June 1, 2015 - 03:49 pm) and you will hear these line many times by the executive.

Regards,
Deepak

Hi Consumer Complaints Team,

Please see the above reply as I told you this is their 7 or 8th reply and every word are same in all the mails they are not escalating my issue on next level. I sent mail to their managing director email ID but they all are bliend, deaf and i think illiterate also.

Even you can now see the difference of their reply, what I'm asking & what they are replying. I've sent the mail to their managing director email ID & then they have sent the above reply. This how the pathetic HDFC Bank behave with their clients.

Regards,
Deepak

Dear Customer,

You are requested to write to us at [protected]@hdfcbank.com and elaborate further on the issue being faced by you. Kindly also share your name and contact number so that we can take it up with the concerned team and assist you. We assure you that complete secrecy will be maintained in this regard.

-Manoj
HDFC Bank Customer Assistance

Dear Customer,

Kindly write to us at [protected]@hdfcbank.com with your loan and registered contact details, mentioning reference Id TTU[protected] in the subject line. The concerned department will assists you.

-Bejoy
HDFC Bank Customer Care

Dear Customer,

Request you to mail at [protected]@hdfcbank.com with customer ID/ credit card no and registered contact number mentioning reference Id TTU[protected] in the subject line. The concerned department will look into your issue.

-Natasha
HDFC Bank Customer Assistance

Dear Customer,

Kindly mail us at [protected]@hdfcbank.com with customer ID/credit card number, branch details and registered contact number mentioning reference Id TTU[protected] in the subject line. The concerned department will look into your issue.

-Natasha
HDFC Bank Customer Assistance

Dear Ms. Natasha,

Thank you for your reply.

As per your request an email has been sent to [protected]@hdfcbank.com with requested details.

Looking forward to hearing from you soon.

Regards

Dear Customer,

Regret the inconvenience.Request you to mail at [protected]@hdfcbank.com with customer ID/account number, branch details you have visited and registered contact number. Kindly mention reference Id TTU[protected] in the subject line so that we can assist you further.

-Natasha
HDFC Bank Customer Assistance

Dear Vikram,

This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response on your recorded email ID in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at: [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

-Anay
HDFC Bank Customer Assistance

Dear Customer,

Request you to share your registered contact details and screenshot of transaction details (if any) at [protected]@payzapp.in so that we can check & help you with the same. You can also call us on our TOLLFREE no [protected] for further assistance.

-Bejoy
HDFC Bank Customer Assistance

Dear Bibekananda,

Thank you for bringing this our notice. Request you to mail us at [protected]@hdfcbank.com with ATM Id, ATM address, your customer Id if and contact details mentioning reference Id TTU[protected] in the subject line, so that I can take it up with the concerned team.

-Natasha
HDFC Bank Customer Assistance

Dear Customer,

Kindly write to [protected]@hdfcbank.com with your customer Id/account number & registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will look into your issue.

- Natasha
HDFC Bank Customer Assistance