HDFC Bank Complaints & Reviews

I applied for HDFC credit card but during its processing, I got an SMS stating that email ID linked to my Credit card is "(another person's email ID)".
But when I called up the sales person, he asked me that he will ask his seniors and get it rectified.
But it has been 3 days I have not received any response.
Even the sales person is not picking up my phone calls.

I am afraid that some one else will use my credit card as details will be emailed to that wrong email ID and I will be in big trouble.

I had booked a ticket from jammu to srinagar on 23rd may 2016.

Hdfc bank smartbuy ref no : [protected]

The booking status was shown to be pending and later i was told that the booking failed and the amount would be refunded to me withing 7 working days.

Since then i have called their customer support 'n' number of times. Each time i got only one response that the refund is under process and it will be done withing 7 working days. But the refund never came and today it's 13th june 2016 !

To check, i dropped a mail to [protected]@smartbuyoffers.Co and [protected]@goibibo.com. I got a response from goibibo, they said that the refund has already been processed on 26th may 2016, 3 days after the booking failure with the reference number gofldapi71bd[protected] !!!

Seems like somehow my money vanished into thin air between goibio to hdfc smart buy. I have used goibio a lot of times. Never had any issue with them regarding refunds. I can vouch for them. So the culprit has to be hdfc smart buy.

Not sure whether i will get my money back or not, but i am not going to recommend hdfc smart but to anyone.

I am Sunil Mani, an account holder with HDFC Bank with Saving Bank account no. [protected].
It is to inform you that I have been observing in my bank statement that whenever I get my card swiped in Petrol Pumps, a fuel surcharge gets deducted from my account.
Last time it was on 22nd May, 2016 when I used my card to make a payment of Rs. 100, a fuel surcharge of Rs. 11.45 got deducted from my account on 24th May, 2016.
Once again I used my card to make a payment of Rs. 100 at Bharat Petroleum on 8th June, 2016 and a fuel surcharge of Rs. 11.50 got deducted from account on 9th June, 2016.
This is totally unacceptable. How can you deduct money from my account without my permission. I want an early resolution to this problem, or else I'll have to take a strict action against your bank.
I am also attaching the images as a proof of those illegal deductions.
I hope you refund back my money on time.

Regards Sunil Mani
Account no. - [protected].
Mobile no. - [protected].

I have been commited in written for amount to receive as surrender value with two employees.Firstly HDFC Bank as sourced by them & told to visit HDFC LIFe to surrender dociment.There also I was given same amount as market was 480 points up.I went previously to surrender this policy in Dec'15 where they sold me one more policty by suggesting to wait till market is up.

But once final amount reveived it was 10, 000/- difference & written statement shared with regret message no impact on NAV after market was up after four month on highest level.

I have rasied issue to Mr.Aditya Puri MD of HDFC & Jitendra Chaudhary CEO of HDFC Life but no proper response.Mr.Ravi assigened issue from HDFC BAnk & MAry Gomes from HDFC Life but never contacted me.Nidhi some executive contated me where in given TAT not reverted me on evidience shared by me to them. I told not to call me on some spcefic dates as was traveling but shamelessly they contacted me & closed case on that discussion. I requested to arrange call with MAry Gomes but never reverted with fix dates lastly I requested for 12th June to dicsuss issue.

I demand my Rs.7500/- refund charged as management fees where they where not able to meet commitment as disclosed & shared with me.

Please support to raise my issue to arrange my refund of 7500/- from them & reason for delay.

Hi,

Why I have been charged in below TXN without my notice. Could you please let me know at the earliest.

1. 3RD PARTY CASH TXN INC ST & EC 310516 - Charged 114.50 Indian Rupee.
2. DC INTL POS TXN MARKUP+ST[protected] Charged 68.92 Indian Rupee.

I used to ignore but know it is costing me more money.

Thanks in advance.

Regards,
G Sushil Kumar

Hi,

I had a salary account with hdfc bank (Geetanjali, new delhi) which was created around end of 2009. After changing the company i gradually changed my address and contact no etc over the years. Because of this later on neither could i update my address or phone number online. (Since they needed an address proof) to update the address. Modifying the contact number was also not feasible since it would send an otp on my number...

I had a Diners Club Rewardz Credit Card with HDFC bank (card no. ending with 6241). I had around 22, 000 reward points on that. 1 reward point = INR 0.75.
I got a call from my relationship manager (Shoaib) and he informed me that I am eligible for a free upgrade on my card with no charges and all my reward points will be transferred to my new card. I got my new card (ending with 4743) however only 9181 points got transferred. Now he is not ready to help me for the same. I have been cheated by the bank.

Hi team,

I wanted to raise a complain about my up-gradation of my credit card from titanium edge ([protected]) to allmiles card ([protected])
I was using titanium edge and my reward point was 9070 but i got a call from one of the hdfc credit card representative and hey did not explain and mentioned that while upgrading this i will lost actual reward point. I have upgraded the card to get the benefit. But doing this i am in mere loss. There stands no logic to upgrade the same.
Thus requesting you to add-on the reward points of 9070 to the present card else is if possible to roll back the changes along with reward points asap. If not done there is no pint of continuing the service of hdfc credit card and will stop it. Again if i do not get any proper information to redeem my reward point i would be bound to go to consumer court. This type of service and miscommunication is not at all expected from hdfc since i am using this credit card for 3 years.


Looking for your prompt response.

—
Thanks and regards,
Rajesh kumar singh | kolkata | +91-[protected]

I have got the call from the number [protected] to avail the bank loan. I was convinced with the loan interest rate and i have planned few things in my mind. Then i have given all the doc. to bank and they have called for verification. In the verification call everything was proper but after 2 days they have told to me that loan has been rejected. This is really frustrating and not correct. They have not done the verification properly. Please block the number [protected] as its like fake call and spoiling the bank's image within their customers.


Laon no: 40289485
Mob: [protected]

Today I tried to book irctc ticket twice using hdfc net banking from IRcTC web site.My transactions are rejected by hdfc bank twice and i have the screen shot for that also.I got the transaction rejection message twice from IRCTC.But my money was deducted twice from my account.the total amount debited from my accout isalmost rs 1300.This is really frustrating and get my amount credited to my account

My JP miles on JETprevilage HDFC debit card is not getting credited to my JET flying miles account. I have tried calling the HDFC cutomer services multiple time and jet airways customer service too.
As per JET airways the flying miles has not been credited by HDFC bank to my account. can you pls assist me with the same before I move for any legal action or complaint in the redressal forum

This is compalane for hdfc bank. Account balance deduct automatically rs 3438.93/-.
According me my account balance is 5764.74/- on date 8 june 2016 in account statement showing right but account balance showing rs 2326.81/- on date 08 june 2016.
We have call hdfc customer care after all verification she said to me that ok sir we are not shair this information.
I have attached screen short of statement & account balance.
Plz help me...

Hello,

I have spoken to so many people regarding the policy, but didn't get any satisfactory response. I did buy this policy from HDFC in January 2016 . I wasn't not aware that the agent who was asking to purchase the policy was given me the fraud information.


I wrote 1st email to HDFC on 1st March 2016 when I came to know that person is not giving me all the benefits which he offered me when he called me to purchase the policy.

I went to HDFC life insurance branch in Nehru Place - New Delhi, where I came to know there is no name of Bharat Kapoor/ Puneet Malik in the HDFC, they both were talking to me for that policy.

Bharat offered me the policy stating, I will be getting medical benefits to my family till 15 years, one petrol card with worth of 28k till 2 years, & one 12k commission check for 2016 & 2017. He stated I need to pay for this policy for 5 years only and then I will get 3.20 Lac in 6th year .

He sent me documents at my home town which is in Kanpur and I stay in Delhi, when the document was delivered there. He called me and asked that I need to check the nominee name and address. I told him my salary package & father's name is not correct. He said it's a dummy packet, you will get final packet after 10 days.

I used to call him daily and talk to him about policy documents and he was delaying that stating, there is a delay from printing department.

When I called to customer service they told me this policy is for 15 years . 5 years of locking period but I will get all the saving after 15 years and then they told me I won't get anything and if the person committed to you, either he is fake or you should confirm with that person.

I sent a lot of emails to HDFC, even I had call recorder on my ph and one day I found one of his call conversation with him. I have sent that to HDFC but didn't get any fruitful result of that conversation. On the call that person stated if I will not get my documents till 8th March he will go along with me on HDFC and refund me all the amount, since that day he is not picking up my ph.

I need this policy amount refund back to my account and I can do FD. I was never interested in long term policy and that's what I told this guy while purchasing the policy. When he suggested it is just for 5 years and I can get my all money back with the interest in 6th year. I was OK to purchase that.

I have attached the recording which I have on my ph. Please find that in the attachment.

Before this I bought one more policy with HDFC which was also not the same as advised by the rep. I cancelled that policy as well. I am not sure why all the fake information provided to customers . It is really not a faithful relation with HDFC at all. I am not sure why HDFC give big targets to their employees and they give fake information to customers to sale their policies.

I really need your help to get this sort it out and get my money back so I can do FD, our parents are always right who advise us to invest with the government bank rather than these private banks.


Awaiting response from you on [protected]@gmail.com
Thanks!
Ruchi

I was approached by the bank executives to apply for a credit card.
I applied for the same. They collected a hell lot of document copies from me.
No communication for a month.
After trying hard I could able to contact the guy who pitched the sales to me.
He then made same efforts to move on the files and i received an acknowledgement number which post 4 days told me that the card is disapproved.
Again after much efforts they tell me that bank has a criteria. And considering that application has been rejected. On asking what is the reason, no specific reason is mentioned.
Then I demanded my documents back to prevent any mis use. For this, they say that we would keep it for bank records.
If you people has rejected the application, what will you do with the documents.
How can I trust you? You are a private organization, not a government body. How can be assured that these are in safe hands?
This behavior seems like to be a dictator kind of me.
Please return my documents.

Query reference number is [protected]

Dear Sir,

I have experienced two cases about this complain subject during this week.
1) On 6th May, we have submitted necessary documents well in time for making import payment, also forex rate got confirmed but even though transfer was not done on same day. When i asked for swift advice next day, i got informed that today (7th May) will do the transfer.

2) Today (8th May) also submitted everything but not received any phone call from bank for the rate so i called up bank, i got informed that due to the concern person was on leave, transfer was not done, so now will take tomorrow,

Hello sir,

Please find below charges cut by hdfc bank.

11 dec 2013 amb chrg incl st & cess for aug2013 11 dec 2013 64.37 0.00
09 dec 2013 amb chrg incl st & cess for nov2013 09 dec 2013 393.26 64.37
29 nov 2013 amb chrg incl st & cess for jul2013 29 nov 2013 393.26 457.63

This is really frustrating. I am not happy and also would not advice other for hdfc bank.

Money is getting in my HDFC bank salaried account without any prior notification. Every month I'm seeing deduction of amount 100 rupees in my account.

I don't know the reason why they are deducting the amount without any prior notification. Among all the bank's I feel Hdfc have worst service being provided to the customers.

Also, for credit cards related issue they ask us to send an letter to Chennai address. Even after sending the details they will not respond to us and there will no confirmation regarding that.

Sir,
I have applied for quarterly SIP of Rs.3500 selected fund Mid cap
opportunities - growth fund where as today mobile message received that folio no
10698571/35 under Hdfc top 200 fund 10.544 unit purchased which is wrongly.
Kindly do the needful to rectify it as soon as possible because i have
choose mid cap opportunities growth fund not top 200 fund.
In my form i have clearly mention it then how change it with out my
intimation.
Ples find the attached scanned copy of form which i submitted to siuri Hdfc bsnk branch.

Hope my concern will be taken care and expecting rectification of it.

With Regards,
Atanu Gorai
|Mobile:[protected]

Dear Sir
I have lost my HDFC Bank VISA credit card no. [protected] issued in the name of the undersigned on my New Delhi address. Kindly block the card immediately and reissue new card urgently. Kindly treat it as most urgent as this is the only credit card that I am using currently and would be hard pressed with it.
with regards
Dr Naved Sabir

I have a HDFC credit card since 2010, i have cleared huge balances twice with them. Now i have a balance of 36000 Rs. The minimum due on that was 1800 Rs. I have been subject to embarrassment, because a call was made to my father who is 71 yrs old, threatening him that they will take against his daughter if Rs 1800 is not paid.
I was angry and called the customer service. This CSR was so annoying that he did not even bother to even acknowledge my situation and told me that i was called number time. I had not got any phone call. When i asked him to give me the phone number at which the call was made, he gave a different number. SO the bank did not have the correct phone number, in spite of me writing the letter to Chennai office asking for a phone number updation. He was like we did not receive anything.
I have few questions here, which are the points i am complaining on :
1) Why are Indian customers treated so poorly?
2) Why does the bank such poor attitude towards customers?
2) Why does the bank follow grandfather days procedures of writing letters for every damn change?

I am going to pay off my balance in full and cancel this account with HDFC, along with two other savings account I have with them.
I see that they do not value my business. I bank with another bank called Axis who are very friendly, polite and they respect me for the business.