HDFC Bank Complaints & Reviews

I have received my new card since the old one is expiring this month.

1) I called customer care last month and asked for address change. He said i need to download form and submit in any HDFC atm and it will get updated. I called customer care and that guys says we never received any application. I[censored] want, send it to chennai office he said rudely. What the hell is this in the digital era? who will send application to chennai every time when there are so many branches in bangalore? he

2) now i have received new money back card today and asked Cust care as to how to convert them to cash back points? he says again send it to chennai office?
are you kidding me? every time you expect customer to send applications to chennai with courier charges? if you dont have setup in bangalore you should not have offered it to me.

I just told him to cancel this card and i can get some other provider who makes this process simple and easy for customer.

This is to inform you that i have been dealing with a worst bank ever.

I have been getting calls for pre approved 10seconds personal loan.
When applied for it the same has been rejected due to unknown reason.

Let me tell you there was delay in making payment on one loan which does not mean tha i will be penalised whole life.

Call me for more details.

[protected]

R/s ;
My name is suraj ramkishan nishad and my lone account no 36675235.
Ir on date 4/2/2016 and 4/5/2016 my ecs returned because of banking technically problem and (4/5/2016) cheque sing not proper check by your staff and thy are deposited in my account that's way cheque return by bank and all the charges enforce to me to pay so i request to remove my charges and i am ready to pay my ecs properly for your conformation i am attached the my bank pass book in that pass book u can seen the balance in my account on the date of ecs presenting date so sir i request to pleas remove my extra charges and pleas conform me faster to replay me for payment of ecs. My contact no [protected]

Thanking you!

I was made power bill payment transaction through HDFC smartbuy on Dt :[protected] smartbuy take my 1706 rs but my power bill was not payed at bill desk, and i just called to HDFC smart buy customer care 6 times and i register 4 complaints, every time they lied to like it will refund in 24 Hrs. Its has been 35 days i didn't received my refund. please Help me

Dear sir,

Greetings of the day!

My name is k. V. Supreet. My atm was not working for that i applied for new card with reference of hdfc mandaveli branch bank person on 3rd may. Still i am waiting for my atm card. I called in the phone banking person they told me again i have to applied for that because nobody registered my complain.
Because of my atm card my lots of work are delayed and when i asked this to the bank they told me my card is under process.

Kindly suggest me what should i do. I am planing to change my bank but since its my company salary account so i cant change.

I was misguided by your sr branch mgr Kunal Kr Singh of 30 sa/2, block B, shivnath shastri Lane, kolkata 700053. I was told a single premium policy. I was shocked to see your mail saying its a 15. Yrs plan & I hv to pay two lacs every year. Being a reputed organisation like yours how can your sr branch manager mis guide an investor like us. It will spoil the reputation if you appoint this kind of managers in your company.Just cancel the application no.[protected] and refund back my hard earned money amounting TWO lacs. Regards. BImla Maheswari

Hello, i applied for credit card a month agao from hdfc bank, i received all verification call from this number[protected] and provided all the necessary document with proper address and all. They told me that card will be dispatched on your address and will receive it on 10days i do not understand why they disapproved my application with some nasty reason. I dont have any account with this bank, how do they know my financial stability??? I am more than eligible to get this credit card. I dont understand why this company is even doing business where they can't process simple credit card application

I called their call center[protected] and spoke to amruta, gave her my app id, she was able to see the details but she was totally unprofessional when i asked reason why the application was disapproved. She said i dont have the information, i asked her if i am calling the hdfc bank credit card department she said yes, then why you guys dont have the information about my credit card status. I requested her to speak to her supervisor/manager then she put me on hold almost 20 mins and disconnected my call. (Total waste of my time and money (Call charges) their toll free numbers sucks i cannot reach any of them. All are disconnected (So poor and cheap service.)

Now i cannot apply for credit card for 6 months and i am helpless.

I dont agree with this reason.
Application number :[protected]w5
Disapproved
Remarks
Disapproval of the credit card application does not reflect in anyway on your credit standing or your financial stability

Hi, It is around 2nd may 2016. I sent an application for reward point encase application on 27th April, which reached there around 2-3rd May.
Then I got a call from HDFC bank regarding My Credit card upgrade. at That time i know about my request, So I told them directly. So, they told, they would call me after 7-9 days. 2nd Time I got a call regarding upgrade on 12th May and I upgrade my credit card from moneyback to ALLmiles. Every thing went well. Here, I note to mentioned that i was trapped by their marketing representative. Meanwhile, The procedure of encasement put in shelf and they updated my credit card in no time. But they did not consider my previous application which was there since 2nd may.
The Rule says, " They will consider Reward point as per last statement, I apply to encase 11000 (approx 4400 INR) for my card. which is not done till this date.
there is something more, Now when I complained about this issue, They are grabbing me and saying, "You should have mention your request", "You should not trust call",
So, My Point is
1. If as a customer, I have to mention everything and every procedure, then what is the need of fees
2. IF call is not from HDFC (i.e. Fraud call), then how i got updated credit card? is it false?

This is what they do to their 4 years loyal customer. I have lost the trust in them. looking for another option.

if HDFC people is reading this, go thru complaint reference [protected]

Please Don't Buy HDFC Product, they will loot you and they will betray you.

I lost my food card ([protected]) in october 2015 and had notified it to hdfc. They had blocked my food card which is having amount of around 3500.
Later in the call the person told me that he has re-applied for my new food card.
Thereafter i didn't receive nay food card or mails regarding the food card.

I have tried several times calling customer care. Most of the times they don't receive and the other times they pass on the calls to different persons saying that they will sort out your problem.

Dear sir/madam

Online i have apply for two wheeler loan on 02/05/2016, same day i got a
Call from hdfc bank, customer care and she told me i will forward your
Application on fast forward mode (In this mode you will get loan very
Fast). Then after 12 days i. E. 14.05.2016 i got e mail from
Hdfcbanksmartapply.com see the below mail at the bsaying that “we
Are pleased to inform you that your loan application ref no : [protected]
Has been approved” but after this e mail i have not got any call or
Feedback from bank.

Then on 16.05.2016 personally i went to hdfc bank, ahura center, andheri
East branch, i meet loan department, branch manager and she said your case
Is handling by mr swapnil singhad (Sales manager) so please contact him
Only.

Same day i have contact mr. Swapnil singhad, he said our man will come and will collect all require documents from you, on 17.05.2016 mr. Swapnil
Singhad sent his person name mr. Vinod kurthdkar on 17.05.2016, mr vinod
Had came to my office and took all require documents copy like original
Proforma invoice of vehicle, addhar card, pan card, 3 months’ salary slip,
3 months bank statement, one pass port size photo, employee i card xerox
Copy and sign on original application form. Till 23.05.2016, afternoon
Neither i have receive any call nor message from swapnil or vinod.
Afternoon i have given a call to mr. Vinod and he given me shocking news
That your application has been rejected when i ask reason he given me
Tupid answer that your earlier online application is been approved but
Your file got rejected when i ask which file then he said what i had put
Application file that got rejected and then he cut my phone. Immediate i
Have try mr. Swapnil singhad mobile no [protected] but he is not pick up my phone.

Best regards
Dinesh jadhav
[protected]

Hello sir,

My name is ashok behera, before2.5 years i was using hdfcbank creditcard. Countinue pay my bill amt[protected] every month but outstanding is heavy, i had lost my job. I did not know about that company. Then i started work in that company. But after 1 month i did not get my sallary, only food money they had provide everymonth. That time my hdfcbank credit card bill was 65000 now 98000. So many time i mailed to hdfcbank credit card regarding this they did not rply to me. I am unable to pay all money. Please do something for me. Help me out of this problem.

I want to settle 2 year my account because now i am not in position to pay all amount.


My card no : [protected]

My m no: [protected]

Ashok behera

My salary account(in HDFC bank) was created in my first company, so once i left the company and joined somewhere else i had to open another salary account. Now my salary account in hdfc bank has been converted to savings account(without informing me or warning me) in the month of march i had called customer care and raised a request to close my account as i did not want to use the account and they did say that they will follow up with the request and close the account. after that i never logged in to my account through net banking and i do not have a debit card(lost in 2 years back and i never requested for a new one). I logged into my account for some reason on 22nd May 2016 and i see that i have Rs -6881.5 in my account. I request you to please close my account .You guys have no right what so ever to do whatever they want without informing the customer.

Hi Team,

I would like to bring the following to your notice and want justice for the same.

Policy Number :[protected]
Vehicle Number: KA03ES 1475
Name of Insured : Nihar Kanungo
Incident : Flat Tire

23-May :9:21 PM : Nihar Called[protected] number and reported that he got a flat tire and need support through Emergency Roadside assistance. The call got disconnected.

23-May :9:23 PM : Nihar Called[protected] number and reported that he got a flat tire and need support through Emergency Roadside assistance. The CSE tried to connect to roadside assistance number but could not. Hence suggested to call[protected]

23-May :9:27 PM : Nihar Called[protected] and explained the problem and the exact location. The CSE said he will get back in five minutes after contacting the rescue team.

23-May : 9:34 PM : Nihar got a call from +[protected] and the CSE conference Resue team lead. He asked Nihar the exact location and Nihar updated . Upon asking for the time it will take to get help, the Resue team said they will update in 5 minutes.

23-May : 9:35 PM : The team again called and confirmed the location

23-May : 9:44 PM : Nihar again got the call from the same number and disconnected after 1 ring.
23-May : 9:45 PM : Nihar tried calling this number but could not as incoming was bared to this number.
23-May : 9:46 PM : Nihar called the number[protected] again and spoke to the CSE.The CSE asked for the reference number and Nihar said he is yet to get that and explained all over again along with the address again
The CSE gave the reference no as "385959" and said the maximum time for the technician to reach is 45 minutes.

23-May: 10:34 PM : Nihar called the number[protected] again as no one contacted him . The CSE connected the call to rescue and updated that the Technician is in marathalli. He also updated that it will take maximum 20 minutes more to reach. Again confirmed the address.

23-May : 10:58PM : After again waiting for 24 minutes Nihar called[protected] and the CSE said they are unable to contact resue team. Nihar asked about what to do in that case as the only place near that he could park his bike is ITPL and that may get closed by 11 PM. The CSE said he will call back in 5 minutes. Nihar updated that he has the only option left now is to Push the vehicle towards ITPL mall and park. Otherwise he will have to leave the vehicle on road and go home as his family is already tensed and the density in that area is going down leaving few rowdies who may be a potential danger.

23-May : 11:16 PM : Nihar got a call from +[protected]Naveen) and the CSE connected to the resue team and the technician. Upon asking the technician said he is in marathalli. Nihar asked what he was doing since last 1hr 30 minutes in marathalli, he said he was waiting for the instruction even after the rescue team lead updated nihar many times that the technician is in transit to the place.He also updated that due to limited number of technician he had to tell this kind if false updates to the customer. The CSE again asked to wait 20 minutes more to which nihar denied that he don't trust anymore and waiting more may create a risk to the property and individual as there were no one nearby and all parking places were already closed.The resue also suggested nihar to park the vehicle and they will do the work next day morning. Nihar asked if he had to do this then why he took the insurance with roadside assistance.


23-May :11:24 PM : Nihar again got a call from +[protected] asking to wait another 20 minutes to which nihar denied as it was too late and there was a risk to stand in the street alone.
23- May : 11:31 PM : Nihar parked the vehicle in ITPL after pushing the vehicle close to 500-800 meters.

23-May :11:55 PM : Nihar missed the call from number +[protected]
23-May :11:58 PM : Nihar missed the call from +91 [protected] & +91 [protected].
24-May:12:00 : Nihar received the call from number +91 [protected] and technician said he is reaching the spot in sometime. Nihar said he has already parked the vehicle in ITPL, booked the cab and will board to go home
24-May:12:01 : Nihar Booked Ola Cabs with premium Night rate and board the vehicle to reach home.


Potential Loss

Time on the road : 2 hours 40 Minutes
Financial Loss : Parking fee (To be paid) + Ola cab charges (1.4X premium rate) + The Tube could have damaged due to pushing it for more than 700-800 meters
Physical Loss : Pushing the Vehicle for 800 meters or more, standing on the road for 2 hours 40 minutes
Mental stress while waiting & calling many times
Emotional Loss : Mental stress of self and family members,


Now also i am so depressed and shocked due to the unprofessional service that I am not able to get sleep without writing to you.

Hi,

Recently I applied for a top of my personal loan so irritated and upset with the slow process. It's been more month after submitting the required documents however no update on the loan. I just keep getting a message starting that loan has been approved. Frustrating to get a loan approved in such cases, please don't have your facility call the customers repeatedly begging to take loans.. Worst customer service. Hope at least you go through this email properly.

Thanks,
Madana. K

I haven't been using this credit card at all and would really like to understand how come certain charges are being tagged to my account. Even the last payment, that happened to this credit card was automatically deducted from my bank account post which I surely haven't used the card at all.

All the charges levied and being showed as pending for payment are completely unauthorized charges and are being levied on my card which I haven't been using at all.

I am very frustrated with hdfc bank customer service. I did not get my credit card statement in my email for car ending with 4717. And now i am getting threatening calls from collection department to pay the amount. When i am trying to access netbanking to get the details, it is showing me error in system which is also the reply i got from customer care representative. I would like to escalate this matter to the concerned person/team so as to get it resolved asap. My other details are as follows:
Name: tushar gupta
M:[protected]

Priyanka salvi
Kolhapur
Mo.[protected]
Dear sir

Many time call hdfc bank custmer care or sent mail disput forms
Cant help or needful responce from bank so my payment debited 2 month gone cant reply bank so please give me justice or refund my payment 5050/-online recharge
Resit for transation
Priyanka sandesh salvi
Kolhapur
Websiet — www.zedby.com
Card no. : [protected]
Please needful help!!!
Invoice #
Pa_56f0f71842a3d
Item remarks unit cost quantity price
Ballance update
Shree online services[protected]:12:[protected]

I have availed a credit which I blocked later due to some issues ..when I tried to get a new credit card ..d response is disappointing ..gt to know other than unblocking I do not have any other option..very disgusting .. poor customer service...I got to know that I should nt apply fr other ...irritating .I submitted all the documents unless until I followed upd I don't get any response

I am Narsing Gurav was the customer of HDFC credit card No:[protected] which i have closed on 02/03/2015 .One of my LIC policy ECS was registered on the same card which was of amount 8064/- half year basis.The amount was deducted from my credit card on 04/03/2015 which in actual should be deducted in June (Don't know the reason why LIC deducted it in March), i did not received any statement of credit card for the same afterword.I was not aware of the above deduction.The card was closed and i do have the documented proofs for all the above statements.Kindly check the attachment. After deduction of LIC amount HDFC sent me the bill of credit card 20052/- which to high and they added the finance charges in it till date for which i am not definitely eligible.Then the amount was holded from my HDFC bank salary account no :..., which was without any intimation and without any fault of mine.Then after some days they deducted the amount 19952.37/- from my account without any intimation to me.After all this trouble i visited your Kanjurmarg East Mumbai branch and met the branch manager Miss.Samitha Panchal called from no: [protected]. I also got the call from Miss. Vandana Verma, Miss. Jyoti called from nos: [protected] and [protected] from delhi, for the settlement of the above issue.According to there guidance they suggest me to visit kanjurmarg branch for collection of settlement letter dated 18/05/2016 from Mr.Yatin Parab.As per my discussion with them, they told me to pay 10000/- rupees as a settlement amount and after payment they will release my complete amount which HDFC deducted from my salary account. I paid the required amount to Kanjurmarg west, mumbai branch .So according to which i should get my account credited with amount of 19952.37/- as per decided by HDFC team.But now your team refused to credit the amount and only ready to credit 10000/- which is not acceptable by me.After all the above harassment and trouble, continuous follow ups(Minimum 10-15 calls per day from last 2-3 days) for refund how you peoples are doing this to me?I am very upset with this behaviour and i completely lost trust in your bank and your peoples.So i am requesting you to refund me my complete amount (19952.37/-) to my salary account no ... as per your commitment.

HDFC is a big name in banks and we really don't expect this type of service from you.I am hoping some positive action from all your team so that i will maintain the relationship with the bank in future too.

Worst services provided by hdfc. As my loan application is still under scrutiny and their support staff are mentally and physically harassing me for document collection again and again. I would like to cancel my loan application no 39754435. I would also tell others not to have any association with hdfc who is providing worst services to a 7 year old salary account holder of hdfc as well as credit card. Please revert back at the earliest or else close the application. This is mental agony at its worst through the hands of hdfc customer support staff and officials. At a time when banking industry is crumbling under pressure to perform the careless attitude of hdfc staff towards their customers is not at all acceptable and it is shameful on hdfc part to harass their customers. Please do the needful at the earliest as i hope you will do after this response.
Sanjeev kr rana