HDFC Bank Complaints & Reviews

Hi, I am Avijit Das.I have ordered a Philips trimmer from amazon e-commerce on 29th January, 2016 which is 890 rupees.For transaction successful i got one OTP and i made the transaction then i slept in night.When i wake up in the morning i saw i got 12 message that 12 time with 890 rupees deducted from my account.Then i call HDFC customer care and blocked my net-banking also.On 30th January i have submitted one cardholder dispute form in my HDFC branch .Then i contact with amazon customer care they confirmed me that they didn't get any money from HDFC, so money is in HDFC bank only and i have that proof also.Accordingly bank's policy it should credit in my account in 2- business days.But it's around 20 days after also i didn't get my Rs.10740 money back.How it's possible that with one OTP 12 times transaction happen for the same amount.I want my money back and want extra money also for this inconvenience.Hope i will get solution as early as possible.

I have opened a family salary account, welcome kit sent to home address, didnt recieve it and went back to its head office, they sent it to branch and asked us to go and collect it; the address on the account is having typo's explains why I have not recieved; cust id is not recieved, by the time I got welcome kit to me atm pin expired; net banking pwd in the kit is not working; cannot regenerate as there is no atm pin; called customer service and they say pay 50 rs to regenerate the atm pin;
I asked why should I pay, I'm not at fault its your mistake; cust service response is simple If I request I have to pay 50; other wise go to branch and talk; asked them to connect to their manager or TL; no sir not possible and they didnt connected me; no answer; and when I asked same question, they say understand it is our mistake but they cannot generate; cut the phone on me :(

Hi Forum,

i have been usiing HDFC Credit card since 4 years properly i have given my registerd email ids 1 my personal email id and working email id, but i have from working company and so that i requested to change my email id to personal emails id instead working emailid.but that was not happened after 1 years also still i am not getting email statements to about my payments, due to this confusion i was stopped to paying emi s which they said peding only 1 emi left that time i was paid thta emi but when i was called to customer care, later they are saying and 2 emis are peding..many time i called and lost my patiency and requested for hard copies and soft copies no use, later i lost my cibil score and now i am not able to process loans in any bank, , now the emi money is 65000 and i paid more that 9000/---but they are saying that 1376 Rs are pending.

and they have closed my card for further usage, for card usage they have charge 2500 for year, and i have to get around 6500 Rs redeem points from my cards points and i lost everything because of misleading HDFC credit card department and back services...
i am requesting please take a complaint against this Bank..can check my voice records with hdfc customer services care center how many times i given complaints on my issues no solution for those but payments they increasing by monthly charges...instead of 64000 i have paid more than 12 thousands and loast my valuable cibil score...


Thanks
Sathani

Dear all,
i would like to share my experience with hdfc ergo claim service. this is the worst company which commits very much when you purchase the mediclaim policy. there modus operendi is very simple they keep on sending quarries after queries till the customer is fully haraased and he feels that it is better to pay the cash amount then waste time is settling the querries.
this type of harassment has happened to two of my friends who. the height is that some officials claim money to settle the claims

so request to you to not to go for such mediclaim policy

I will rise the complaint in consumy court we r going bank till now 8 times 20 days ago wer applying loan house verification also done 10 days am govt employees but that bank people not responding we r not a beggers we r paying interest we r trying to call customer care of hadfc bank sorry we don't have authentication to check the details then what should we do

I have Purchased puma and Reebok shoes from Snapdeal.com Through HDFC credit card on 2nd nov, 2015 order no. [protected]. At that time a scheme, hdfc 10% cashback was there on my product. So i fullfilled all the conditions to avail the discount and snapdeal to be deposited Rs. 338 on 6th jan 2016. But i didn’t gate any refund till date. I have ragister complaint against it. My complaint No. Is [protected].

Regards
Divyesh
email: divyesh.[protected]@gmail.com

I have work with HDFC bank 1.6 Year, My pf account details not get me when i am working with HDFC bank & even i not get my pf statement a single time during my job with HDFC bank. my pf deduction is 1140 per month after working 19 month from HDFC bank, my pf settlement amount is less as compare to original pf .give me a statement asap.

Sir,

HDFC Gift Card expired, I can able to see the amount online but I cannot able to use it.

Can you please advice how I can activate it?

Thanks
Satish

I have submitted my Personal loan document on 31st Jan 2016, and same has been approved on 4th Feb 2016 and on the same day sales executive have taken all such required cheques for loan disbursement, but I have still not received my loan amount and not received any further response from the sales team. One of the team member of your Disburse team call in an abused mode and informed me that he have personally checked my personal account bank statement of ICICI Bank, please let me know how come he check my personal saving account statement, as I have already check with ICICI Bank that they inform me “ICICI Bank will never share your account details to other Bank”

Please help for the same.

Loan Reference Number/ Application Number – 37905232

I have done imps rs 9000 from my hdfc account on 26/08/2015 through net banking. I have added beneficiary bank of india Banda Branch, Sandeep Dev Tiwari. the account no was wrong but ifsc code was correct and the beneficiary added successful. and the money debited to other account (Maharashtra, VMV Road Amravati Branch.). pls take action a HDFC B

Hi team,

Its very unfair statement from your bank i recieved when i checked out my credit card status. Pleas find below comments.

Application reference number [protected]w2
Status disapproved
Remarks disapproval of the credit card application does not reflect in anyway on your credit standing or your financial stability

I just dont understand on which ground you have rejected. Financially i am too healthy with my acc. You can go ahead check my hdfc transaction you will never found my acc. Balance null.
Please let me know on what basis you have rejected i need the emergency contact . Below is my cont details along with signature. I am working with the worlds best mnc company i.E. Maersk with the healthy package how could you do this i am also the saving acc holder of hdfc since from last 5 yrs . I need the reason.


Regards,
Deepak jha
[protected]

Dear sir,

My self Rahul saini I have applied for the HDFC credit card on 5 Feb 2016. Whenever I check on www.hdfcbank.com website this show that I have to submit the documents which I have all ready submitted and my application ref no is [protected]N1 so sir it's my request to tell me about the required documents u need for the credit card so that I wl send it at onces all my documents.

Regards
Rahul Saini

Background : Recently I subscribed for HDFC time credit cad.

Issues :

1) I was promised X amount of credit limit but i got far less than that.
2) I was promised that I wil get some welcome gift vouchers along with welcome kit. But got nothing except a card and a paper.
3) information regarding PIN was not clear at all.

Actions I took

1) I tried to call sales executing and his manager for my above issues. But there was no response. 2) I did email to customer care but still there was no response except system generated email. 3) I called customer care for my queries, customer care executive cut my phone in halfway!!!.

After some days

1) Area manager called me and said welcome coupons are dispatched and you will get it within a day or two. and credit enhancement is being discussed.
2) one week gone. nothing happened. no update. no coupons received. I again called back. then area manager said coupons are being printed. Then why the hell he told me earlier that its already dispatched???
3) I am still raising it to every possible option and authority.

Finally they have said wait for 1 more week.

After this week I will officially broadcast this to right media. I dont want people to get frustrated in their day t day busy life. We are customers we should never be treated like this.


latest Email trails.

Hi Pramod,

Thanks for your revert. At least some one from HDFC has responded.

But kindly take a note, I have already been informed by Mr. Omkar Ranade that my case is under discussion with higher management last week only. Which means 7 working days are already over. Now its almost end of this week. As per your email, I need to wait for 7 more working days which is NOT at all acceptable for me.

I don't want to increase my frustration again waiting for 7 days. I am an IT employee and I am very much aware of all basic ethics of handling customers. They way i have been treated is completely against ethics of customer intimacy.

I am expecting resolution of my issues/complains within 2 days only. If this is not acceptable to HDFC bank. Kindly dismiss my card. I don't want to continue with HDFC credit card anymore. None of my colleague is happy with this behavior from bank and they are also in support of me in this regards.


Regards,
Amol

On Thu, Feb 18, 2016 at 1:47 PM, Senior Management wrote:
Dear Mr.Khairnar,

This is with reference to your e-mail dated February 18, 2016 regarding your HDFC Bank credit card.

We have noted your feedback and regret the inconvenience caused to you in this regard. Based on your mail, we have taken up the same for necessary review and we will respond to you in 07 working days time. We request you to bear with us in the interim.

Please feel free to write to us at: priorityredressal.[protected]@hdfcbank.com for further assistance / clarifications that you may require in this regard.

Kindly note the query reference number for this correspondence is [protected]

Assuring you of our best services at all times.

Regards,

Pramod Nair
Manager - Correspondence (MD & Chairman Desk)

Dear Sir,

My Self Ashfaq Rafiq Pathan, From Aurangabad (Maharashtra) 431001 India

I was Loan taken from HDFC Bank for Two wheeler in Septemper 2008 My Vicle No is MH20BH4526 & Loan Agreement Number is 14098126. So i have Already paid to my total loan amount in September 2009 & I have Received the NOC From HDFC Bank in 11/12/2009.
I got my Credit report from CIBIL on 21/01/2016 So I dont know how is show my two wheeler loan details in CIBIL Report.
Please give me clerification about my HDFC Two Wheeler loan in CIBIL

I have a serious grievance
HDFC Bank has put up a lien of Rs.75000/- on my account showing as outstanding which is increasing every month. The sufficient amount was already deducted from my hdfc bank salary acct without prior intimation. Now I see that this amount is getting debited to an extent of my monthly salary and is taking a toll on me financially as I have personal responsibilities being a sole bread winner of my family.

I am totally dissatisfied with the way bank is taking advantage of me rather than sorting the issue considering that I have already made sufficient payment against my credit card payment. I am frustrated with the regular notices received by the bank when there is no mistake of mine. Bank has been harassing me and my family members where I have father who is a heart patient. I have already raised complaint in the past but no positive response from bank.

The Bank is harassing me, by calling up random numbers in my office, they also reached out to the CEO of my office. they threaten me, abuse and regular follow ups, they also bang our doors and also our neighbours doors. I have requested the bank to wave off off these charges as I have paid sufficient amount, I have also disclosed my fathers medical reports and the expenses incurred, but the bank adamant and forcefully trying to recover heavy charges from us, by threating us.

HDFC Life team of Bhubaneswar branch are cheating to customers . I had visited the branch to pay the policy premium. HDFC LIFE officer suggested me to paid up a policy and make a new policy and explained that there are lots of benifits and old policy will be paid up so that same premium can be paid for new policy. I was assured that it will be done in system so that no further premium demand will be send for old policy. Accordingly I made a new policy . But now frequently, i am receiving calls from HDFC Life Bhubaneswar for payment of old policy premium again? This is nothing but cheating of customers...

Hi,

I had an salary account with Hdfc 4 yrs ago ( was working with Barclays) and now I am getting the text message with the negative balance on it and had a word with the customer service who knows nothing and simply put on hold or disconnected the line. Sometimes they asked me to visit the branch and when I did, they asked me to pay the balance first. But why would I pay the balance which is not mine. Trust me I am not liable for the single penny on this account, neither I will pay this balance which is not mine. As that is not my balance and I am requesting for the closure of this account Asap or filing a fraud claim against Hdfc for harassing and just keep putting negative balance on the account . I do not have any relation with HDFC bank neither I ever wanted, not even in near future. Please Close any open account with HDFC, as I declare fraudulent account with HDFC. please help
I am enclosing the details: HDFC Rajouri Garden New Delhi 110027
Hdfc Account number: [protected]

Ref: SA/HDFC/CON/Credit Card/2313/FEBRUARY/2016 Date: 15.02.2016

To,

KUNDAN KUMAR SINGH


HDFC Bank Credit Card Number: 517652XXXXXX3867 (AAN #[protected] Claim Amount: Rs. 95661/-

Dear Sir,
Sub: Conciliation/Legal Proceedings.


Under instructions from my client M/s HDFC Bank Ltd., having its office at M/s.HDFC Bank Ltd., having its branch office at #7 & 7/1, Centilion Building, Lalbagh Road, Near Richmond Circle, Bangalore - 27, I have to address you as under:


1. In accordance with the records of HDFC, for the credit card availed by you are liable to pay an amount Rs. 95661/- .due as on date


2. HDFC Bank further states that you have failed to pay the outstanding and had been evading the payments due in respect of aforesaid credit card, In spite of several repeated requests, reminders and personal visits by the representatives of HDFC Bank, nor you have come up with any proposal for repayment of outstanding accumulated in the aforesaid credit card As of today, you are due and liable to pay to HDFC BANK an amount of Rs. 95661/-, towards the credit card availed by you.


3. Since the matter has now been referred to us, for Conciliation Proceeding under the provisions of Arbitration and Conciliation Act, 1996 before initiating legal proceedings both Civil and Criminal. Therefore, we advise you to come over to meet the officials of the Bank at HDFC Bank Ltd, #7 &7/1, Lalabhag Road, Richmond Circle, Bangalore -560027 on 24.02.2016 from 11.00 AM to 4.00 PM. The concerned officials of HDFC BANK will be present while conducting conciliation proceeding in order to arrive at a mutually acceptable settlement for the aforesaid loan.


4. In the conciliation proceeding, we would like to know your difficulties in making payment, and also would like to bring about an amicable settlement, mutually acceptable for which your co-operation is required.


5. In case, you fail to respond to this notice by appearing for conciliation, the HDFC BANK will be constrained to proceed against you legally, entirely at your own risk as to costs and consequences thereof.


Note: For further clarification you may contact Abdul Saleem on [protected]/ [protected].

Myself Muneendra. account holder of hdfc bank, Adyar branch. [protected]- HDFC Account Number and Customer ID:51023416.
Account holder name- Muneendra. Pattipati. On 10th feb'16 they have debited Rs.5000.00, debited from my account without any authorization I Don't have Paytm account. Some unknown user track my hdfc debit card they will purchase of INR 5000.00 on 10 Feb, Product ID(483683) I saw in my transactions Please check. I am not done any online purchase. Request to you Please refund in my account. How can i keep a track of account balance...

Hi,
I have done a mobile recharge to (BSNL) of amount 79, for which I have received a message saying "transaction failed for some reason". Since I was in urgency, after some time I tried once again, which was left unsuccessful.
But after more than 2-3 hours I have received message saying "mobile recharge is initiated and sum is deducted" (twice). Which says I got 79+79 158 deducted. In which 79 went useless because of your false information.
Thank god I din't try 3-4 times.
I lost my money inspite of showing "transaction unsuccessful" which forced me to try twice.
Kindly look through it.
Account no. [protected]

Thanks in advance,
Anoop S