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HDFC Bank Complaints & Reviews

2.9

Updated: Feb 20, 2026

Complaints 32944

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Address: Chennai, Tamil Nadu

I have an account in HDFC BANK and I have transferred Rs 15000/- using IMPS on 3th Sep 2015 at 2AM to other account(union bank of india). The IMPS Ref Number[protected]. Amount debited from a/c but not yet credited to recipient. I got message that it timed out and status shows in my Netbanking as Transaction Initiated. My Account Information Account number : [protected] Benificiary Account Informa Benificiary account no. [protected] (Union Bank of India) IMPS Reference number[protected]. please resolve this Issue ASAP. Thanks regards kishore Narayanam +91-[protected]

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 4, 2015

Verified Support

Dear Customer,

I would request you to email us at [protected]@hdfcbank.com along with account details, transaction details, contact details and your issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

-Tejal
HDFC Bank

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Address: Rohtak, Haryana

Dear Sir/ Madam, This is in reference to your letter dated 27.02.2015 for the position of Sales Officer in retail branch banking at Ghilor Kalan branch (3859), Ghilor Kalan. Kindly note that I had accepted the captioned offer of yours and joined the respective branch on 27.02.2015 and reported to Mr. Manish Jain. I would like to bring to your kind notice that I have worked with your bank from 27.02.2015 to 18.04.2015 and later on submitted my resignation as per your extant guidelines due to some personal circumstances. I have requested Mr. Manish Jain, Branch head, Ghilor Kalan to acknowledge the receipt of my resignation letter but he bluntly denied to do the same and told me to go & take a legal action through court, if you want your acknowledgment. . He treated me like a slave after submitting my resignation. He is a very rude person, when someone goes against his will. He considers he/ she as an enemy and do everything to ruin their career. Although he promised me that I will get my salary via full & final settlement process along with the relieving letter. But, till date neither I have received my salary for the period I have worked i.e. 27.02.2015 to 18.04.2015 and nor the relieving letter. Please find below my other details : Name : PURUSHARATH SHARMA Employee No. : 140923 ACCOUNT NO. : [protected] Bank & Branch : HDFC BANK LTD, GHILLOR KALAN Kindly arrange to issue relieving letter & full & final amount you owe to me through DD in favor of PURUSHARATH SHARMA. I hope you will understand the seriousness of the issue & get the same resolved on priority. Thanks & regards Purusharath Sharma +91-[protected]

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 14, 2015

Verified Support

Dear Purusharath,
Request you to share the following details:
1 employee code
2 Supervisor name and contact details
3 Office location where you were working
4 contact details
Kindly share the details at [protected]@hdfcbank.com, will check and get back to you.

-Tejal
HDFC Bank

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Address: New Delhi, Delhi

I shared my documents on 27 August, 2015 for credit card ( apply ). After 5 days they asked me to send same docs by email, I send it again . After 7 days they asked me o to send again and i shouted to them and said to return my documents but sorry to say no body is picking up call . I tried HDFC bank (Mumbai ) also but alas no body helped me rather gave me another number. Strange but true that the behaviour I got from HDFC bank is really pathetic ... and service ...what to say...is it a service industry!! I doubt ... Mobile numbers who interacted me for HDFC credit card & know not picking call are - [protected] (Mr. Abhishek ), & [protected]

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 4, 2015

Verified Support

Dear Customer,

I would request you to email us at [protected]@hdfcbank.com along with card application, contact details and your issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

-Tejal
HDFC Bank

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Address: New Delhi, Delhi

Hi, This is regarding my loan with HDFC .My loan account number is[protected].I had visited your branch in Capital Court, Munirka on 1st September 2015.I had made a payment of my 5 instalments against the loan. these instalments were adjusted against the tenure of the loan and my existing tenure of 199 was reduced to 187 with a very slight change in the EMI amount which was brought down from Rs 24, 447 to Rs 24, 093.I have made payments of 4 instalments in the month of August also (6th august 2015) and had requested earlier that I do not wish to change the loan tenure and the prepayments made by me should be adjusted against the EMI amount .to get the above rectified I revisited your branch on 2 September and the Prepayment amount paid on 1 September has been adjusted against my EMI amount which has now been brought down to Rs 23, 485. however the tenure was changed to 223 and I was told once the cheques would be realised the tenure will be again changed to 199 . The amount has been debited from my account today (3September)morning, request to change the tenure back from 223 to 199 at the earliest so that the tenure becomes 199 and the EMI amount Rs 23, 485. please get this done at the earliest. Thanks and Regards, Pratigya Tyagi

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 4, 2015

Verified Support

Dear Customer,

I would request you to email us at [protected]@hdfcbank.com along with account details, contact details, charges details and your issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

-Tejal
HDFC Bank

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Address: Chennai, Tamil Nadu

On August 19th, I found that Rs. 900 is missing from my account. So I checked my account through online banking and found that it is for debit card yearly premium. I use to pay Rs.500 only for that. Upon discussing with Complaint centre(phone banking) they said that they revised charges and I'm not aware of that and didnt find any information about that earlier. Also, I've not received any SMS for deducting money from my account. I raised a ticket to cancel this card and refund my money. The support executive promised that they raised a ticket and will be resolved in 7 working days. After 7 days no changes occured in my account, so I called them again and they said that one of their executive called me and resolved the issue. WHICH NEVER HAPPENED NOR RECEIVED ANY CALL from their end. This time the support executive wants me to go their bank and wants to speak regarding this and they wont consider this issue again.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 3, 2015

Verified Support

Dear Customer,

I would request you to email us at [protected]@hdfcbank.com along with account details, contact details, charges details and your issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

-Tejal
HDFC Bank

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Address: Chennai, Tamil Nadu

Hi, I have transferred an amount of RS 16000 /- from my HDFC account to beneficiary account(Canara bank). The amount was debited from my account but not credited in beneficiary account. Please immediately take step on this. Its very urgent for me. My account number: [protected] Regards, Kathiresan S.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 3, 2015

Verified Support

Dear Customer,

I would request you to email us at [protected]@hdfcbank.com along with account details, contact details, transaction details and your issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

-Tejal
HDFC Bank

K

Kathiresan S

from Chennai, Tamil Nadu

Sep 3, 2015

Hi,

Thanks. I have sent a mail with the details which you requested. Please do needful.

- Kathirresan S

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Address: Chennai, Tamil Nadu

Dear Sir/ Madam, Ref. to the subject, please note I have been using HDFC Bank Credit Card ending with 7810 since last 12 years. Self had made payment of INR 10, 130/- on 28th May 2015 by dropping a cheque at HDFC Bank ATM of Prathana Samaj Road, Vile Parle East Mumbai via cheque no. 552567 Dt: 28/05/2015 of Karnataka Bank Branch-Vile Parle East. Was surprised to know via phone call on 2nd August 2015 from HDFC Credit Card Customer Service that charges amounting to INR 4, 620.37 [inclusive of late payment fee, finance charges, bank charges, retail charges, service tax charges] were still billed to my Credit Card account. Having known the same, on 3rd August 2015 I sent a complaint email to HDFC Bank Credit Card Division via email correspondence ref no. HBL=[protected] informing them that I will not be paying these set of charges as the cheque collection/ deposition in the bank was delayed by their side. Above all, I was also not provided 5% cash back as per HDFC Credit Card offer for the whole month of March for shopping with Reliance Supermart. Shopping was done on 20th March 2015 amounting to INR 2, 315.56 which is as per card statement Dt: 04.05.2015. Since 3rd August 2015, I am following up with HDFC Credit Card Division via emails for a waiver of INR 4, 620.37 and Cashback of 5% on INR 2, 315.56 however, there's no confirmation in this regard from their side. Request you to please help resolve the same at the earliest!

Aug 13, 2016

Complaint marked as Resolved

Thank you consumer court to help resolve this matter faster.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 3, 2015

Verified Support

Dear Customer,

We are looking into your query and will get back to you within 7 working days. Request you to bear with us in the interim.

-Tejal
HDFC Bank

M

Mike19

from Mumbai, Maharashtra

Sep 12, 2015

Dear [protected]@ HDFC Bank,

Still await resolution on my complaint.

Kindly look into the same ON PRIORITY!

Regards,
Moni Chheda.

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Address: Pune, Maharashtra

Hi, I have savings a/c with HDFC Bank. On 28th Aug 2015, I deposited some cash in my account in Manjiri, Hadapsar Branch which is not my home branch. My home branch is Magarpatta, Hadapsar branc but I have been depositing the cash in Manjiri branch time to time and I never paid any charges for that before this. However, on 1st Sept 2015, there are 2 deductions in my account regarding Cash handling charges which amount to approx. Rs. 733 in total. I called customer care and they said that if the deposit amount is more than 50k and you are depositing in any branch other than your home branch then the charges are applied. My concerns are - 1. Why the cashier did not make me aware about the charges at the time of depositing the cash. 2. Nothing about the charges is mentioned on deposit slip. 3. Nothing about the charges is mentioned on notice wall of the branch or at the deposit counter. 4. No efforts are taken by Bank to make it's customers aware about such common transaction effects (other that putting these rules and regulations on bank website) 5. Previously it was told to me that if the account holder himself deposits a cash in any branch then there are no charges to it. If this policy is changed then why I was never updated regarding this. Request you to have a look into it.

Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 14, 2015

Verified Support

Dear Customer,

I would request you to email us at [protected]@hdfcbank.com along with account details, contact details, charges details and your issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

-Tejal
HDFC Bank

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Address: Bangalore, Karnataka

Hello Sir, I have savings account in Hdfc bank, Bangalore. My account no is [protected], on 1 September 2015 amount of INR 714.48 got deducted from my account and the narration given was DC INTL POS TXN MARKUP+ ST[protected], so what should be done??

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 2, 2015

Verified Support

Dear Arthi,
Please mail us your card/account details, details of the charges and contact details to [protected]@hdfcbank.com. Kindly mention the reference ID : TTU[protected] in the subject line for us to track your email. Will check and get back to you.

Anay
HDFC Bank Assistance

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Address: New Delhi, Delhi

Hi I have a loan with HDFC Limited and my loan account number is[protected].I had visited your Capital Court, Munirka branch yesterday (1september 2015) and had made payment of 5 instalments .But these instalments have been adjusted against the tenure rather than against the loan amount.Request to please keep the tenure of my loan unchanged to 199 and reduce the loan amount accordingly.Looking forward to an expeditious resolution. Regards, Pratigya

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 3, 2015

Verified Support

Dear Customer,

I would request you to email us at [protected]@hdfcbank.com along with loan account details, contact details and your issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

-Tejal
HDFC Bank

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Address: Chennai, Tamil Nadu

My name is Karthik Anbumani. I maintained a credit card 4346xxxxxxxx1707 with HDFC and they have charged a late payment penalty of Rs.486/- in Feb 2011. On my taking up with them, they have waived the same and I have not used the card further and paid all the dues. On the one side they have waived the penalty but on the other hand they have adverse remarks in CIBIL. Since then I am unable to get any finance from any other Bank. On taking up the matter through RBI OMBUDSMAN system, they have promised to make it as waiver and the column as blank. HDFC send a mail stating that they will abide by the set norms. But the remarks are still continuing and every bank approached by me for a loan or card have informed that there is a adverse remark in CIBIL report. Is it correct and eithical on the part of HDFC to do like this even after making a commitment to RBI. When I have taken up the matter again some 10 days back, they have given an ambiguous reply stating that they have updated the CIBIL remarks as per the guided norms. I don't understand the guided norms. If a bank like HDFC can do this type of harassment to a public for Rs.480/- even after given a commitment for waiver.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 14, 2015

Verified Support

Dear Customer,

I would request you to email us at [protected]@hdfcbank.com along with card details, contact details, charges details and your issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

-Tejal
HDFC Bank

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Address: Ghaziabad, Uttar Pradesh

Misguided during sealing the policy no. 17369352 Dear Sir, I had taken a new policy ‘HDFC classic assure plus” no. 17369352. I have following issues with this policy as below. 1) Policy given to me directly by company as telephonic discussion with Sonia Malhotra, Arti, Nitin, contact no.-[protected] (Directly communication with these three as direct employee of company) 2) Discount given to me is 30% of yearly premium & the benefit will given according to principal premium 3) i.e. principal premium – 60K, after 30% discount premium is 42K, but all benefit will given according to 60K 4) Total amount will pay after maturity will 8.4 Lac. 5) When received the bond there was huge difference found 6) I call immediately again the above mention number for verification & they committed the new policy bond will generated & send to you 7) Till then no any revised bond received 8) Now they have stopped to pick my calls Please do needful I am mentally very much disturbe due to this issue. Please do needful

Sep 25, 2015

Complaint marked as Resolved

Please see the mail sent by mailing address [email protected] Dear Mr. Sunil Singh Negi, This is with reference to you concern raised towards the aforesaid policy. On conducting an internal assessment of your complaint, we have concluded that all the features and details of this plan were explained to policy holder at the time of taking the policy. Hence, we are unable to treat it as a missale. We wish to inform you that the decision conveyed to you via our response dated April 08, 2015, remains unchanged. In case you are not satisfied with the resolution provided by us, you may approach the Insurance Ombudsman in your region. NOIDA Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, G.B. Nagar, Noida. Email: [email protected] We assure the best of services always. Warm Regards, Chithirai Pandian S Customer Service Officer Connect With Us On Please do not print this email unless it is absolutely necessary Product Disclaimer "Insurance is the subject matter of the solicitation. For more details on risk factors, associated terms and conditions and exclusions please read the product brochure before concluding a sale. This Signature is not proof of any contract with HDFC Standard Life Insurance Company Limited. HDFC Life Click 2 Protect Plus (Form No. P501 – 123, UIN-101N101V01) is a traditional non-participating term insurance plan offered by HDFC Life. HDFC Standard Life Insurance Company Limited is the name of our Insurance Company, HDFC Life is the name of our brand and HDFC Life Click 2 Protect Plus, UIN-101N101V01 is the name of the plan. The name of the company, name of the brand and the name of the plan do not in any way indicate the quality of the plan. HDFC Standard Life Insurance Company Limited. IRDAI Registration No. 101. ARN No: MC/08/2014/5155. CIN : U99999MH2000PLC128245." DISCLAIMER"This message is intended solely for the use of the individual or entity to whom it is addressed. It may contain confidential/ privileged information protected by law. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, use or rely on this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies thereof. HDFC Standard Life Insurance Company Limited is not liable for any improper and/or incomplete transmission of this message or for any damages caused due to the same." Reply Forward Delete Report Spam Actions Print

HDFC Life customer support has been notified about the posted complaint.

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HDFC Life Customer Care

from Chennai, Tamil Nadu

Sep 3, 2015

Apologise for the inconvenience. I am looking into the concern raised by you and will be contacting you shortly with an update on the same.- Manish.

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Address: Bangalore, Karnataka

Its not about money, its just how big compnies are serving people. I have acct in ICICI and as i wanted money i went to withdraw money from HDFC atm near JP NAGAR 2nd phase Bangalore. As the machine takes the card inside, as soon I entered the amount of withdrawal power went off and there was no UPS no security or no1 to assist what needs to be done. For no mistake of mine I had to stand infront of that ATM machine till the power comes as i dint know what was their procedure. I dint receive the card. And when I went the security was there and he told me i need to go to the bank for the card, when i called the bank they told me i ill have to fill a form with their CS and then after 5 working days i will be receiving the card. For their mistake why should I wait. And when they have the card i can provide the ID proof so why cant they return my card? I had to again go get a Instant card as it was emergency for me, where they charge for the card. So for no mistake of mine, I had to run behind this leaving my all works. The amount I spent may be not a big amount, but the procedure they are following is troubling ppl. As i have listen to siilar problem with HDFC bank bfr aswell. Please resolve this issue. I dont want to pay for others mistake.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 2, 2015

Verified Support

Dear Raksha,
Request you to write to [protected]@hdfcbank.com along with ATM details, card/account details, contact details and your
issue details. Please mention Ref ID: TTU[protected] in the subject line for me to track your mail and assist you better.

Anay
HDFC Bank Assistance

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Address: Coimbatore, Tamil Nadu

Its been almost 5 months since i took the policy and i have not yet received my documents. My details were manipulated by hdfc bank staff to get nri status so the bond has been dispatched to my payroll office. I request to correct my profile details and to deliver bond for the policy.
Since i have not received my bond in hand i like to cancel policy on basis of free loop cancellation.
I am not receiving any reply from hdfc life customer service.

HDFC Life customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 1, 2015

Verified Support

Dear Customer,

As your issue pertains to HDFC Life, I request you to email your concern to [protected]@hdfclife.com with your complete name, contact number and a description of your concern. They will be able to assist you.

- Bejoy
HDFC Bank Customer Assistance

HDFC Life Customer Care

from Chennai, Tamil Nadu

Sep 1, 2015

Apologize for the inconvenience caused. I understand your distress and making every effort to assist you in this matter.
I am checking the concern raised by you on priority and will get back to you shortly with an update on the same

K

kamal kumar 83

from Auroville, Tamil Nadu

Sep 2, 2015

Thanks for your efforts in resolving this issue with my Policy.
I have been contacted by HDFC Life costumer care, informed that he will taking the case to his superior and get back to me within 14days. I will write in detail about the issue to [protected]@hdfclife.com

Thanks
Kumar Kamal

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Address: New Delhi, Delhi

Executive from hdfc bank called me for the payment and i asked him to send the executive to collect the payment but he refuses to send the executive and started misbehaving and used abusive language and continuously doing the same from last 3-4 days...he is harassing me and giving me threats ...and very disturbed with this kind of behaviour...

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 1, 2015

Verified Support

Dear Customer,

I would request you to email us at [protected]@hdfcbank.com along with loan customer ID, branch details, caller details, contact details and your issue details. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

-Tejal
HDFC Bank

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Address: Bangalore, Karnataka

This is credit card num [protected] I'm using this credit card past 7 months as right know I dnt have job I could not pay the amout so collection dept gives me a call more than 20 bharathi and collection exective raghu will come near my at 7 mrning and will ring the bell as my dad is an heart patient but he calls and say with 24 hours u did not pay will continue the same this is professional way for a big bank to collection if I was in job I would payed the amout the throw the chard on that raghu face harassed me

Aug 31, 2015

Updated by Jagn And harassed me full how they will speak u know v should die oof like that they will talk felt bad II need ssome time to pay the amout atleast 20 days and I m ready to pay lpf interest all coz my fault not paying the amout but harrasment

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Aug 31, 2015

Verified Support

Dear Customer,

Request you to write at [protected]@hdfcbank.com along with your card details, contact details, caller details, no. on which the call was received and your issue details. Kindly mention the Ref ID- TTU[protected] in the subject line. Will check and get back to you on priority.

-Anay
HDFC Bank Customer Assistance

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Address: Hyderabad, Andhra Pradesh

Dear sir,
This is Mr.SHRAVAN KUMAR .A holding with HDFC BANK CREDIT CARD.Card No-[protected] titanium Master card (Jet Privilege).Which will be expiry on 11/2015.Could you help me on this.And my communication address has changed recently, please make note of it.

Plot No:734, 3-5-87Y, Vivekananda Nagar,
Kukatpally, Hyderabad, Telangana-500072.

Any clarification please feel free to contact on [protected].

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Address: Hyderabad, Andhra Pradesh

Hi, I have raised a complaint to hdfc demat customer care saying my savings account which is linked the demat service has been deducted an amount of rupees 2025/- which is other than maintainence charges 885/-. I didn't even done a single transaction through this demat account and that's illegal my money is debited for no reason. Even I raised a complaint to them still no action is taken and when I called back to them they are telling as its in process, but nothing happened.. Please help me.

HDFC Securities customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Aug 31, 2015

Verified Support

Dear Customer,

Request you to write at [protected]@hdfcbank.com along with your account details, charges details, contact details and your issue details. Kindly mention the Ref ID- TTU[protected] in the subject line. Will check and get back to you on priority.

-Anay
HDFC Bank Customer Assistance

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Address: Kanpur, Uttar Pradesh

I and all other customers of the bank have been unable to use their forex cards for the past one week, including logging in to Netbanking as well as making online payments. Every time I call the customer care, I am told that this issue is being worked upon. So far nothing has been accomplished. The bank does not realize that the forex cards are the only financial source of customers living in the States or other countries. I think I will close my account with HDFC and buy a Thomas Cook Forex card. Their service is pathetic.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Aug 29, 2015

Verified Support

Dear Customer,

Request you to write at [protected]@hdfcbank.com along with your card details, contact details and your issue details. Kindly mention the Ref ID- TTU[protected] in the subject line. Will check and get back to you on priority.

-Anay
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi

Hi I am rajni from delhi.I am dealing with hdfc last 5-6 years.I take personal loan from hdfc in 2013 till date I paid 23 emis without any gaps and late payments.last month I visit to naraina branch and meet with Mr ravinder from loan division to increase my old loan .he suggest for take new loan and close old one.I agree for it but so much time I askd him what is amount of new loan and how much money transfer after deduction old loan he didn't gives me answer.after 10 days I received msg from bank your loan is [protected]@224000/rps and they're transferred 83000rps in my account.now I want to close my new personal loans and 're open my old loan.no one ready to help me.I will take legal action against Mr ravinder.soon.

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