HDFC Bank Complaints & Reviews

My name is Vikas Srivastava. I started three SIPs at Fatehpur branch of HDFC in the 2nd week of May of amount 2000, 2000 and 1000 Branch code-1895 After the first installment deduction from the account, there has been no further deduction.I called up at the bank many a times but they did't pay any heed except for assurances. Now they are saying that the DD was delivered at some wrong address, thats why it could't get clear. DD details are as under DD Issue - HDFC BANK LT - KANPUR-CLEAR[protected] DD Issue - HDFC BANK LT - KANPUR-CLEAR[protected] DD Issue - HDFC BANK LT - KANPUR-CLEAR[protected]

I have made fund transfer on 11/05/2015 through IMPS and after some time got a SMS that Fund transfer has been timed out. IMPS ref no :[protected]. Trying to get in touch with customer care but did not get response. What is the issue I don't understand. Please just have look and get back to me @ [protected]

I had already complained about not able to use your card. Not received any reply from HDFC. Simply keeping the card and paying cash for every purchase, what for the card is required. Cancel the DINERS CLUB INTERNATIONAL CARD and send the usable card. MADHAN MANIVEL (M) [protected] Card No: 3608*****7959

Dear Sir. Please refer my earlier mail to you dated 4th May, that the ATM at Kapurbavdi, Thane is always problematic. Till now it is problematic. On 11th May, at 11.30 AM, I went there and found that out of two ATM, only one is working . I wanted to get the mini Statement, but could not get it. It is highlighted to the Bank Manager, HDFC, Kapurbavdi but it is still out of service. Please make sure that ATM at Kapurbavdi br. remains at work in 365 days and 24 hours. Thanking you .

Above proposal was in the name of my daughter RAJAREE BOSE and payment of Rs. 1, 00, 000.00 was made by me vide cheque dt. 13.03.15 which was encashed on 17/03/2015. PAN Card & Voter Id of RAJREE BOSE was submitted alongwith the proposal. Subsequently I noted that a policy in the name of JAYASREE BOSE was sent to my address. I am unable to contact the agent as her contact numbers are unreachable. I was looking for contact no. of the Vikhroli West Branch to know the status of the said proposal but failed as with your unique customer service system in website no contact no.(L/L) is available. Please help me with the present status of the said policy in the name of my daughter RAJASREE BOSE.

Dear Customer Complaint Team, Kind Attention :- Mr.Shree Kumar (Liability)As per confirmation from your side regarding payment have been transferred to Beneficiary account in Punjab and Maharashtra Co-operative Bank.Yesterday i had visited PMC bank and i had shared all detail regarding transaction and as per there confirmation amount of Rs. 10000 is not yet transferred to PMC bank by HDFC bank and they are asking for Settlement Report for HDFC bank fund transfer.Please forward me Settlement report of transaction done by IMPS on 14.04.2015 through my saving account.My Account details are as below :- Name :- Preeti SharmaCustomer ID :[protected]Branch :- Goregaon East.1st Complaint on 22.04.2015 :- MUMC[protected]nd Complaint on 30.04.2015 :- MUMC[protected]I had called your customer care number for more than 50 times in last one week and the worst behavior and response i received. Finally Mr.Shree Kumar (Liability) Responded Well and may be will found some solution in this issue.Please resolve this issue as soon as possible, before i should go for any kind of legal action.

i had a two wheeler loan as per given below from hdfc bank. i had issued pdc from axis bank for the loan but due to some circumstances i had to close the axis bank account. at that time we approached the HDFC bank to swap the cheques but they advised us to pay the emi as cash to the agent which we did recieveing the receipt. and we repaid the whole amount as per the schedule of the loan. now after 7 years i am having a cibil score of 786 but cant avail any loan as there is dpd showing for the account. i hereby request to kindly remove the entry from the cibil so as i can avail loan facility. thanks and regards, debasis pandit loan a/c no :1635372 vehicle no : OR-14-7026 control no: 821, 879, 300

Sir/Madam Customer ID : 47443992 A/C No. : [protected] I here by request you to close my Salary/Savings A/C. I want to close my account even my account is showing negative balance. I am not interested to continue further so please close my A/C immediately.

i applied for credit card Ref. # [protected]s2. in March mid, till april end i was not aware of status till i approached HDFC managers directly at branch. - i was informed after my initiative that the address is to be validated one more time - i informed them i was collected the documents twice by HDFC rep. - thus they told me due to dispatch at the address we need. OK. - was sent a mail by the richmond road brach CC department to send the docs. - when contacted on phone he told me sir its just a formallity, you enter the current address - I informed i have given office address for dispatch, they told me to provide the current address also - so i did, i got verification call twice and no card. - i called again - now they told the the verification team coudnt locate the address - card is permanently declined. - adding the the senior officer on the phone told me we can apply fresh plz provide alternative address. - I DEMAND TO GET MY DOCS BACK - NOW MY COMPLAINT IS I HAVE GIVEN SIGNED DOCUMENTS ORIGINAL COPY 2 TIMES - WHAT IS RBI DOING IN THIS - and you have excuse of verifications not hapenning. - is this your daily bread or you know the RBI guidelines very well that you play and uses RBI guidelines of verification to - excuse for mistakes you make. - 2 mnths for credit card application - are you joking - HDFC...?? - 2 times collection of doucments - are you joking HDFC - you think you did the verification - or it was an excuse to run away as you lost the douments this time also and you could not process the request for my CC - I AM GONA WRITE FORMALLY TO RBI FOR THE RUDE BEHAVIOUR NEGLIGENCE OF CUSTOER PERSONAL INFORMATION - AND MISLEADING - ALSO I CAN BET IF COURIER PERSON CAN FIND THE ADDRESS I PROVIDED WHY NOT THE VERIFICATION TEAM - EVEYONE KNOWS ME THERE. I DEMAND ANSWERS AND AN APPLOGY AMAN [protected]

I have a salary account with HDFC Bank. In the month of March due to unavoidable expenses like children annual fee etc and Income tax deductions, I could not maintain sufficient balance. Bank blocked my 1762 Rs when I needed each single rupee. I called up customer care number and requested them not to block my funds.I also politely mentioned that ever since my account was opened, my funds have never been insufficient. I have not taken any personal loan or something that EMI shall be deducted. The only challenge was that I could not manage to keep sufficient balance for mutual funds deduction. I called up and registered a complaint with number DELC[protected] on 21 March 2015 .Surprisingly no one ever called me from HDFC and icing on the cake Bank went on deducting more and more penalty amount. I was short of words. I called several times and our young, untrained bunch unable to resolve my complaint, kept transferring calls but never got any solution. If you shall see my March statement, instead of reverting to my request or processing reversal of 1762, Bank deducted more amount instead and I paid more than Rs 2700 when I needed that most. This is not right from any perspective. When Customer asks for help, Bank should consider previous record and approve waivers. No waiver, not even one phone call from Customer Care. How can I believe that such an esteemed Bank is different from any Sarkari Daftar I hope my grievance reaches the right level and I get my amount back with a note of apology. Though I have very less hope that something will happen to this mail as well. Saba Zaidi HDFC Bank Customer ID[protected]

Hello, I have two HDFC accounts. One is salary and another I opened for additional investment. Now I do not understand why the AMB for one customer ID is different. If there is one customer ID why should we keep separate AMB in different accounts. This was never informed when we opened the account. Due to this there has been AMB charges that have been deducted continuously since October. We submitted an application to reduce the AMB but the application was lost and we were asked to submit again. (Surprisingly the application to close my husband bank account was processed which was submitted along with the same). We visited the bank 2 days back and submitted the request again. Now based on some logic Rs. 1250 were reversed but today Rs 337 have been deducted again when since 6 Apr I had 25K+ in the account. I do not understand how many times you want a customer to visit your branch and still the work will not be done??? Your customer care is helpless as always and want us to visit branch for everything. This is serious lack in services from your end and not acceptable. Please look into the same and fix the same. Regards, Shubham

Hello I am Vishnu. I am processing my car loan from hdfc jankapuri B1 block new delhi branch. I gave all paper on 30 april and I got DO on today at 4 PM. i applied for loan at interest period 4 years but In DO interest period is for 5 years. Not only that, I had a discussion with Mr. Vinod and they didn't tell me anything about rs. 7000 for insurance for loan amount. while i asking to branch manager they told me you can cancel that loan and re process again but you will have to fine for 1000. This is a joke ...This one is very drastic experience of my life and i am going to tell every one that should not go for any application or loan processing in HDFC bank. I'll also going to share that on social medio.. Before that incident i had a respect for HDFC Bank and Has very good repo but now 0 customer satisfaction and 0 rating in private banks.

After much deliberation and harassment I have finally decided to cancel my HDFCLife policy application with the proposal number 17524939 but still have not got any response from them yet!!! It seems for some reason there is a disconnect between the Seabird foundation and HDFCLife as my ECG was taken and accepted by Seabird foundation however, HDFCLife claims to have not received it. Having the most uninterested response from HDFCLife and after trying to follow up several times myself as mentioned below the issue has still not been resolved even though the policy payment, documents and check-ups were done well in time by me with over a month ago. Details of me trying to follow-up to close the issue - 1. 6th April (Complaint#[protected] reported to Amit at 8:15PM 2. 11th April (Complaint#[protected] reported to Deepak and his supervisor Priyanka at 11:42AM. Priyanka had assured to resolve the issue by Monday evening (13th April) 3. 14th April (Complaint#[protected] reported to Pragnesh at 1:40PM 4. 28th April (Complaint#[protected] reported to Priyanka at 10:14AM who has again assured to resolve the issue by Thursday (30th April) now! 5. 30th April, a represntative Harsh called me and assured to resolve the matter yet again in 10 days. 6. On 9th April again reported the issue to Milind (Complaint Number#[protected] What really concerns me, is that if this is how they harass the policy applicant, pity the harassment the nominees may have to go through to reap the benefits of the policy. Really shameful and disgusting!!!

Dear Sir, I want to apply my un expected policy which is activated at near about after 20th April. Actually one HDFC executive was miss guiding me to my policy for his own benefits and trying to deactivate my family policy (HDFC Ergo which I have taken for me and my wife worth Rs :- 13059/- This is my policy ). I want to go with my family policy which I have taken first ( taken near about month of march) but HDFC Executive was one more policy activated on my credit card and I was already asking and mailing so many time to deactivating this unwanted policy and its in provision period so I was asking so many time to deactivating this but anybody can't take any initiate regarding this and I also concern with customer care but they were asking me again to mailing for cancellations but from last One Week anybody cannot take any initiate or currently no any process running on my concern and if the time period was finished then policy were cannot able to deactivate and both policies are applied on me. Currently I was fully harassed.For the target Achievement they are activate our policy with in 48 hours and if they need to deactivate then they will take so many time I am suffering from last 5 to 10 days... First time I was using this credit card and suffering with a lot of problems and harassment... And second your all executive pulling own legs for the achievement of targets ???????? Both are your products and they are pulling own legs for the achievement of targets Sir Please do something, study my case and provide me a solution ASAP. Regards Gagandeep Singh

Hi im Prakash I have been give a written Demat account closing application in the office of hdfc sec. situated in Tambaram (Near National Theater) Chennai on 21 April 2015 but still hdfc sec is not closing my trading account. my trading account no is 36347008. Still i don't Received any Call for HDFC. kindly do the needful Prakash S.

Dear Sir I have deposited Acc payee Cheque no 601227 for Rs 64283 of Sbi in my Acc no [protected] Deluxe Mill Stores in drop box of HDFC Bank on 15Apr15 at around 8pm.This cheque is not deposited on 16 Apr in my Acc. I have contacted bank on 17Apr at that time all staff was busy in Audit. They told me to come at 5pm, I again came to bank but this time also they were busy in Audit. on 18th also busy in audit any how they search there report to see the above cheque but found nothing.they told to come on 19th to search in video recording in presence of Bank Manager. I came on said time and see the recording in presence of Manager and video shows that cheque was put in the drop box. Than Manager had shown me the report in presence of my Personnel banker of drop box in which the detail of above cheque was not there.Also showed clearing report. I told this is the mistake of bank.so pl give me letter that the Cheque is misplaced or lost by bank. Manager told me that he will not give letter. You tell your party to stop the payment and take new cheque. Any how I had given letter to my party which is a govt organisation NEPA LTD, Nepanagar for stop payment and reissue new cheque. After many follow up to Nepa Ltd yesterday(7th May) told me that the above cheque was cleared on 16 April15 fr there acc. Then I gone to nepa which is 20 kms fr Burhanpur (temp 46*C) to take the statement of SBI bank. After several request they have given me the statement( which is Attached). I showed this statement to Bank Manager and Personnel Banker in Evening around 5pm. than again they search there all records and voucher of 16th april for nearly 1 hr but found nothing. they again told me to come in mourning. Agian Today Mourning i contacted on phone still they were searching in clearing. Atlast today around 4pm my personal Banker called me and informed that your cheque was deposited in Gayatri Coating acc which is also having 56 acc no in last 2 digit. Than again I Visited in bank and told to give me the letter to show in nepa that the mistake was of the bank. they again deny to give me the letter. Although accepting there staff mistake. And when I visited bank, Manager gone out and not facing me. My Personnel Banker has Taken Cheque from Gayatri coating for Rs 64283 but not credited till now. what is going in this repoted bank? I am not understanding when this cheque was not there in there !6 apr report than how it is Credited in GAYATRI COATING Acc. I think Bank Staff is doing cheating with us. I request you to please look into the matter and give instruction to credit the cheque amount and give Letter of Mistake by HDFC bank. Thanks Deluxe Mill Stores Burhanpur [protected]

i Sunil kumar Agarwal & my wife smt.krishna devi agarwal, 577/861, muthiganj, Opposite Gaughat police station Allahabad --211003 both are applied for surrendre quation value on POLICY NO[protected], 10225258, 10227441, 10227449 but you have send above said policy qoution after expiry date or received by us 03.05.2015 and you have already mention Expiry date is 11.04.2015 15.04.2015 it is not good it is bad & harassment's then i ask why you can do and your allahabad branch staff is Mr neeraj jujnani is very misbehaviour person. kindly tell me easy process i need FUND Immediately not wait six month Sunil kumar agarwal & krishna devi agarwal

I have received my credit card a few days back and since then I ve been trying to contact the customer care Number for delhi ncr but everytime i call i get to wait for 10-15 mins after which i disconnect the call coz the calls are not being connected to the executives. Anyway, the only thing I Need to know how and when i would get the PIN for the credit card. As it has not been delivered yet and the method i got was of green pin.. For which i have to contact the phone banking number and ur Phone banking number never responds! i need my customer id as well.. coz without it i cannot signup for the mobile banking and i am unable to see how mUch of the limit has been used up oR whatever. I expect a speedy response atleast here.

100 feet road Indira Nagar branch, Bangalore, has forcefully extracted INR 10, 000 from my savings account, towards annual rent for a small locker, without prior information, notice or any kind of intimation whatsoever. Please note that the rent of the same locker was INR 1, 000 only until last year, and i have been paying the same for the last 5 years. Apparently tons of HDFC account holders are facing the same threat, and many of them have opted to surrender their lockers and get their money back as the only viable option left to them. I approached the branch head, Vedantam Saikia, and he flatly refused to provide any relief or apology, and said a letter was sent to me that did not reach me, and that he has information of the letter not having reached me, and yet did not think it was important to inform me. His excuse was that the same info was published on the HDFC website for a few days for people to go there and take notice. He gave me two options, 1. To invest a large sum and thereby become a privileged customer and get a discount on the extracted amount 2. To forfeit the locker immediately and get a refund. Investing a large sum is not everyone's cup of tea on such short notice, and forfeiting locker means everything in it needs to be relocated safely somewhere, and in such short notice it is next to impossible to get another locker. So both the options given to me have left me helpless, and have further aggrevated my concern and stress. Also i realize that asking me to surrender my locker means that the branch intends to make some money with it. It will obviously be handed over to an affluent customer through whom the branch can have some lucrative investments, that they were unable to force me into, and that would lead to some incentives for people like Saikia. I have tried every possible avenue in HDFC grievance system to seek help and have failed miserably. It all looks like an amazingly self-sustained conspiracy that has been designed to suck your livelihood out of you and not provide you any help of benefit ever. As per my understanding, RBI should discourage such malpractices and blacklist branches practicing such procedures against customers. It shocked me that banks in our country have been provided so much power to loot us unconditionally, and that our lives and meagre possessions are so fragile that they can be shattered by any such bank any day.

Hello, I got my car loan from HDFC about 10 days ago. Two days prior to the day when I was supposed to get my car, agent who got the paper work done(Agent's name: Kapil Sharma) asked for INR 7000 as bribe which he never talked about before the loan was done. I told him there was no problem with any of my documents and eligibility. Also, I never even requested or pleaded to get the loan approved anyhow. I already had my pre-approved loan from ICICI but I did not go for that because they were restricting me to get the car registered within NCR whereas I wanted to register my car in Uttarakhand. Anyway, when I refused to pay INR 7000 to the agent he threatened to cancel my loan and disconnected my call. Immediately after that I called HDFC customer services and complained about the same. Customer service rep assured me that loan will not be cancelled and they will take appropriate action in regards to this inconvenience (Complaint numbers : DELR[protected], DELR[protected]). They also gave me the phone number for Regional Manager (Asha Sharma) to log my complaint. I called Ms. Asha Sharma right away. As soon as I started the conversation, she said she'll call back within 5 minutes but she did not. I called her back again after 40 minutes. She did not pick up and after that I called many times; she never picked up or called me back. Next day she called to address the complaint that I registered with customer services. I told her about the issue and said that I will call back after 10 minutes to give more details as I was having lunch in my office cafeteria. She asked me for the phone number for the agent (Kapil Sharma), I gave it to her. Then I called her after 10 minutes multiple times, she never picked up. Next day, when I was on my way to get my car, Sales agent from Volkswagen Showroom with whom I was dealing called me and said Regional Manager, Asha Sharma from HDFC called him up on his personal mobile phone and asked not to deliver the car. I believe she got his phone number from the same HDFC agent, Kapil Sharma as he and salesperson from Volkswagen are relatives and in the very beginning, Kapil Sharma had called my for this loan through his reference only. I called Ms Asha Sharma right then asked her why she is asking not to deliver the car. She said that she got to know from somewhere that I had cancelled the cheques that I gave with my papers while applying for the loan. I told her I had not cancelled any cheques and she should have verified it first with me and with ICICI bank before asking to stop the car delivery. She asked whether it would be fine if I could take my car next day. I said no and asked her to do all verifications within two hours as I was already on my way to the Car dealer. She never called after that and I got my car. Right before this blog I called HDFC Grievance Redressal Officer on[protected] but no one answered. Summary: Agent, Kapil Sharma asked for money after loan was approved, When denied, he blackmailed and threatened me of cancelling my loan when I had planned everything. Regional Manager, Asha Sharma, instead of helping me caused more problems and I firmly believe she was an accomplice or partner in this whole blackmailing and mental harassment. Funny enough, right in the middle of writing this complaint, I got a call from Ms, Asha Sharma now after four days to congratulate me and give me some loan details. When I told her that i was writing a complaint against her, she tried to justify what she did with some arguments that made no sense to me at all. In the end I said "you and that agent should not confuse politeness and respectful behaviour with weakness. I will follow up on this till the culprits get what they deserve." I am highly dissatisfied. This whole episode caused me a lot of mental stress. Regards, Vaibhav Sharma