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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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R
rajsunil
from Bengaluru, Karnataka
May 26, 2015
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Address: Bangalore, Karnataka

Hi, My Name Sunil Raj, I have applied for CC on 27th April, the bank executive also gave the application no CC22088075 and on received a Msg on 29th April with the reference no "[protected]S2" saying to know the status after 4 days. I did the same and was suprised to see that it was Disappoved due " Our representatives have been unsuccessful in contacting you at the numbers provided by you in the application". The I contated the Customer care and they requested to fill the form and dorp in the nearest bank I did the same as per they request. On 13th May I received the Msg again saying we are in reciept of your reprocess for Credit card I waited for later no response I sent the mail Grievance Redressalcc no proper respone. At lats I received a call from a Person Name "Manjunath" saying we are going to dispatch the CC need confirmation whether I am at office or Home, I told i will be available on Monday in my Office Still now there is no respone. When I called the person he is telling Worng Number. VERY BAD SERVICE!!!
Jan 10, 2019
Complaint marked as Resolved 
Verified Support
Dec 10, 2018
HDFC Bank Customer Care's response
Dear Customer,

Kindly share the correct 16 digit application reference number, so that we can assist you.

-Nadia
HDFC Bank Customer Assistance
Dear Sunil,

Request you to write at [protected]@hdfcbank.com along with your card application details, contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and get back to you.

-Anay
HDFC Bank Customer Assistance
My name is Sonu Sharma
and i had apply for HDFC credit card on 11/5/2015 in your bank. all
types verification like tele verification for 3 times was ok but when
your location verification team came for my address verification they
call me 2 times and i told them way for my home address . they reached
at verification location and asked there for Monu instead Sonu Sharma to
old man and women. They told to your verification team that there is
not any Monu in this Building. But your team member not contact me that
time and they went. At evening the old man and Women told me all of
this. after it many time i contacted your customer care executive many
times and asked solution for it but they didn't guide me. lastly i
thought to mail you. my office's colleague are also HDFC credit card
holders and they also applied before and with me for credit card. I
request to you please do location verify process again and on
verification time they must call me and also buiding owner.( Mr.
Dharmender -[protected]). Sonu Sharma App No:CC23002301
Hi Anay,

As per your request I have the forwarded the mail to [protected]@hdfcbank.com. Please do let me know the status ASAP. This is getting delayed waiting for your response.
@HDFC what a nice service provided by the bank. No Call or No Update. As I told you in the point in time itself there is no proper update or record. All to say is false promise.
my name lakshmanan chinnakoodal i am apply with hdfc credit card more then 15 days not comeing in credit cart ple help me my contact number [protected] email id [protected]@gmail.com credit card refernce number [protected]WD AND date of birth 21/06/1997
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    F
    fanishbr
    from Gaya, Bihar
    May 26, 2015
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    Address: Bhojpur, Bihar

    Dear Sir/Man, I am a existing customer of HDFC Bank with A/C no. [protected] in arrah branch ( branch code- 1942). I am running five a/c in this branch. In every a/c either my or address is wrongly entered. I am not Getting basic benefits which bank said at the time of a/c opening. like credit card and more. Now the bank is not giving me proper attention to me. My contact No. is - [protected] e-mail id - [protected]@live.com
    Dear Customer,

    Apologies for the inconvenience caused. Request you to write at [protected]@hdfcbank.com along with account details, concerns, contact details along with Branch name. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and get back to you.

    -Anay
    HDFC Bank Customer Assistance
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      L
      linges
      from Pathankot, Punjab
      May 26, 2015
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      Address: Erode, Tamil Nadu

      Dear, We are already register a complint to your knowledge regarding so many messages receiving and disturbing our skm siddha and ayurveda company mobile no.[protected]. The problem is your card holder name of mr.sathya narayanan. (thing So) is already working this company. but left before 3 years still dont change the mobile no of our credit card contact mobile no. kind note that. no relation ship about him in to the our company. we are also inform to him but not response properly. you have to take action the problem and immediately change the contact no of himself. and disconnect the relationship in our company. Lot of time to call and registry the same complaints but no one to take the action.so this complaints to take the consumer concern to company and take the further formalities.if you want to confirmatios regarding the mobile no and address call to [protected]. Thank you for your support. Linga
      Dear Linga,

      Apologies for the inconvenience caused. Request you to write at [protected]@hdfcbank.com along with card details, concerns, contact details along with reference or complaint number if any. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and get back to you.

      -Anay
      HDFC Bank Customer Assistance
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        P
        parasdas
        from Pune, Maharashtra
        May 25, 2015
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        Address: Pune, Maharashtra

        My KYC details have not been updated on my repeated attempts for the last 6 months. It seems the Grievance Redressal is also not doing the work properly. I have incurred heavy losses due to transactions I am not able to perform on the Card. This has turned to be really very frustrating, and I am hoping this complaint would be resolved and looked at diligently.
        +1 photos
        Dear Customer,

        Apologies for the inconvenience caused. Request you to direct your query to [protected]@hdfcbank.com with your KYC Details, contact and complete issue details. Kindly quote the reference ID- TTU[protected] in the subject line of the mail. Will check and update on priority.

        -Anay
        HDFC Bank Customer Assistance
        As requested please direct your query to [protected]@hdfcbank.com.

        -Anay
        HDFC Bank Customer Assistance
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          D
          dnandi
          from Mumbai, Maharashtra
          May 25, 2015
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          Address: Mumbai City, Maharashtra

          i was using the HDFC credit card for 2-3 years. Lastly when i cleared off my dues i paid 1800 in excess as i thought my card will get renewed. but unfortunately my HDFC credit card was not renewed neither delivered enen after repeated customer care contacts, bank visits and document submissions. now it has been 5-6 years my money is stuck. i would like to get refund with compensation.
          Dear Customer,

          Request you to direct your query to [protected]@hdfcbank.com with your card, contact and complete issue details. Kindly quote the reference ID- TTU[protected] in the subject line of the mail. Will check and update on priority.

          -Anay
          HDFC Bank Customer Assistance
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            R
            rht3866
            from Pune, Maharashtra
            May 25, 2015
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            Address: Pune, Maharashtra

            On 11th May 2015, I tried to withdraw 1500 rupees from PNB ATM on J.M Road, PUne. I had my HDFC card and I entered the amount as 1500. I received 1000 instead of 1500. When I checked my account details, I see 1500 has been deducted from my balance. So, I immediately reached to HDFC customer care and explained them the brief history behind this problem. They accpeted my complaint. It was told to me that I would get the refund within 7 working days. Later, I did 4 follow-ups with the bank customer care and they always respond that the amount would be credited in next 24 to 48 hours. It has been more than 15 days now and I am still waiting for my refund. Pathetic bank service. I need my refund immediately. People at help desk are not at all helpful in nature. HDFC is one of the worst banks I have came across.
            Dear Customer,

            Apologies for the inconvenience caused. Request you to write at [protected]@hdfcbank.com along with card details, concerns and contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and get back to you.

            -Anay
            HDFC Bank Customer Assistance
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              B
              bhange.chetan
              from Mumbai, Maharashtra
              May 25, 2015
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              Address: Mumbai City, Maharashtra

              Policy Holder Name : Chetan Anant Bhange Policy No: 17512517 Mobile No.[protected] I have already courier Auto debit filled form along with cancelled cheque to your mahalaxmi office address and also i have got i confirmation call of receiving the documents, now i again again getting call for submittion of the same docuemnts, when i have call customer care he is saying your auto debit activation facitlty is not activated than where is my documents and why so much time taken by your executives for auto debit activation. is HDFC doing any fraud with customers... please do this at earliest.
              HDFC Life customer support has been notified about the posted complaint.
              Dear Anant,

              As your issue pertains to HDFC Life, I request you to email your concern to [protected]@hdfclife.com with your complete name, contact number, policy number and a description of your concern. They will be able to assist you.

              -Anay
              HDFC Bank Customer Assistance
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                D
                deepika.bit.mba
                from Agra, Uttar Pradesh
                May 23, 2015
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                Address: Gurgaon, Haryana

                I had applied for Credit card( application no - [protected]) on 18-Apr-15 or 25-Apr-15(don't remember the exact date) in HDFC, India First Place, Gurgaon Branch and the HDFC banker who coordinated was Sugandhi. Its’ been a month I have got no status on the credit card application status. When I called Phonebanking they said the status is "Application declined/rejected) and when I asked for the reason of rejection they said they are not aware and I have to either reach out to the branch or track the status online. I did checked online but no luck and when I approached the branch( First India Place, Gurgaon) not even a single banker turned up to help me. I am totally pissed off and this the most pathetic service I have ever had with any bank/banker. I am into HR in one of the top ranking MNC and I am thinking to talk to management and stop any kind of further tie up with HDFC. Why do we even hire personal bankers when are they are least bothered to hear your complains and queries. I want to know that being a customer of hdfc bank where I hold a salary account why is my credit card application rejected. I am not getting any kind of help and its not moving at all.
                Dear Deepika,

                Request you to write at [protected]@hdfcbank.com along with your card application details, contact details. Kindly mention the ref ID- TTU240515-1 in the subject line. Will check and get back to you.

                -Anay
                HDFC Bank Customer Assistance
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                  V
                  Vickyrr
                  from Mumbai, Maharashtra
                  May 22, 2015
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra

                  This is in reference to my HDFC Credit card which i have been using for more than 2 years now. every year they charge my credit card with Annual membership fees which was not a part of my original agreement. from the past 2 years they have reversed the Fees saying it was a mistake from their Marketing team to charge it. This yea, and month they have again charged Rs 2, 200 as annual fees which is a mere fraud and i have raised a request to reverse the feed but no one has responded yet. the request number is [protected] taken by sameer Khan . I am not sure how many more customers are victim of this fraud by the Bank. Please help to resolve this issue Regards [protected]
                  Complaint marked as Resolved 
                  Fees reversed by the bank and sent a new card with no membership fees. this has now resolved my issue. the new card sen has no annual fees as claimed by the bank.
                  Dear Mr. Rajpal,
                  We have taken note of your comments expressed with regard to the renewal membersip fee billed to your card account and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].


                  -Anay
                  HDFC Bank Customer Assistance
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                    N
                    Nitin333
                    from Noida, Uttar Pradesh
                    May 22, 2015
                    Resolved
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                    Resolved

                    no due certificate and did not keep the promises by hdfc bank

                    Address: New Delhi, Delhi

                    Hi, my name is Nitin Chanana .I was using a credit card of HDFC bank . I dont know exactly, however roughly i can say i used that card for approx 2 - 3 years without any issue . I was payingall my bills on time etc . After that due to some circumstances i used my card for approx rs 75000 and was not able to deposit the credit card bills . Months passed but i was not in a situation that i could pay my credit card bills yet however when ever...
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                    M
                    Muralidhar Verma
                    from Kolkata, West Bengal
                    May 21, 2015
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                    Address: Kolkata, West Bengal

                    Dear Sir/ madam, I am a HDFC Platinum Plus credit card holder bearing no. [protected] for more than nine years and due to financial constraints was unable to clear by dues on monthly basis for which interest has been charged month after month for many years. Presently, my total due amount is Rs.111732.12 due date being 22.05.2015, I am facing severe financial crisis due to interests charged and hence, will be unable to clear total dues which can take dangerous turn in future and therefore, request for waive off interest charges which were charges month after month and give me a chance to clear off entire dues within 22nd May 2015. I shall be ever grateful to you if you can make one time settlement amount within Rs.80000 which will help me to pay off the entire amount within due date i.e 22.05.15 which in turn help me and my family to get financial relief . I am following up with customer care HDFC and mailing for the same since last 10 days but am not getting any response from the bank I want to settle the account within 22nd May Please inform me at the earliest so that I can arrange for making payment and ensure you that no such requests will be made in future. Thanking you, Your’s sincerely, Murali Dhar. Address: 212E, Talpukur, Vivekananda Apartment, Flat No.3, Baghajatin Station Road, Kolkata -700086 Ph-[protected]
                    Dear Murali,

                    Request you to direct your query to [protected]@hdfcbank.com with your card, contact and complete issue details. Kindly quote the reference ID- TTU[protected] in the subject line of the mail. Will check and update on priority.

                    -Anay
                    HDFC Bank Customer Assistance
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                      S
                      Sudhir Titirmare
                      from Mangalore, Karnataka
                      May 21, 2015
                      Resolved
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                      Resolved

                      Address: Pune, Maharashtra

                      Dear Sir I am owning credit card no [protected] (SUDHIR TITIRMARE) My card total due was INR 1, 44, 225.71 and last day for payment was 03-May-2015. I have made two transactions, half amount made through online banking and rest with check payment due to scattered money in different account. I dropped check in HDFC BANK PIMPLE GURAV Branch on 01-May-2015 of Rs 84000 and rest of amount on 03-May-2015 of Rs 60230. When I got the current month statement I have noticed some financial charges INR 3545 charged. When I asked with customer care they said they received my chaque to them on 08-May. If my last payment day was 03-May-2015 and if I putting my chaque on 01-May-2015 at HDFC branch Is their any possibility to charge me any interest ? They charged me heavy interest of 3500 INR on 84000/- even though I have dropped chaque in HDFC outlet dropbox on 01-May-2015. I am not getting any help from HDFC helpline.. Need guidance to file complaint at Consumer Court ..
                      Aug 26, 2020
                      Complaint marked as Resolved 
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                        yuvi85
                        from Mumbai, Maharashtra
                        May 20, 2015
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                        Address: Pune, Maharashtra

                        This is in reference to the transaction made into my account without intimating me by HDFC Bank. An amount of Rs 842. 70 has been debited on 12th May, 2015 from my salary account, mentioning about "DEPOSITORY CHARGES APR[protected]. cannot understand to what extent the bank can go to deduct money from the account without mentioning any reason and particularly when i have not used any such Demat Account.
                        +1 photos
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                        Depository charges deducted Apr15 - Comment #2161503 - Image #0
                        Dear Customer,

                        I would require few details in order to check this from my end. You may mail us the same at [protected]@hdfcbank.com along with your account/card number & contact details with ref ID- TTU[protected] in the subject line. Will revert to you.

                        -Anay
                        HDFC Bank Customer Assistance
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                          P
                          parmarthGC
                          May 20, 2015
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                          Address: Mumbai City, Maharashtra

                          DEAR SIR, HDFC HAS DEDUCTED 564.05 TWICE FROM MY ACCOUNT ON 19TH MAY 2015 UNDER THE NARRATION OF PUR-ADJ DT... THIS IS HORRIBLE... NO OTHER BANK DOES THIS... I WANT MY HARD EARNED MONEY BACK... HOW CAN THEY DO THIS.. GOOD I KEEP TAB ON THIS BANK... MY ACCOUNT NO IS [protected].. ITS MENTAL HARASSMENT... AT THE TIME OF ACCOUNT OPENING THEY PEOPLE LURE SO MUCH AND NO BODY WANTS TO LISTEN... NO NOT ANSWERED
                          +1 photos
                          Dear Customer,

                          I would require few details in order to check this from my end. You may mail us the same at [protected]@hdfcbank.com along with your account/card number & contact details with ref ID- TTU[protected] in the subject line. Will revert to you.

                          -Anay
                          HDFC Bank Customer Assistance
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                            S
                            sandeep49g
                            from Mumbai, Maharashtra
                            May 20, 2015
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                            Address: Bangalore, Karnataka

                            To, The Manager, HDFC Credit Card Division, Bangalore, Subject: Cancellation of my HDFC Credit card Dear Manager, I am Sandeep Kumar Garg and my HDFC Credit card number is : [protected]. Request you to please deactivate/cancel this card as I already dropped request letter for cancellation of this card.So, once again request you to please cancel my card with immediate effect. Credit Card No.: [protected] Thanks & Regards, Sandeep Kumar Garg
                            Dear Sandeep,

                            Apologies for the inconvenience caused. Is there any specific reason you want to cancel your card? Request you to write at [protected]@hdfcbank.com along with card details, concerns and contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and update you accordingly.

                            -Anay
                            HDFC Bank Customer Assistance
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                              riderkandy
                              from Chandigarh, Punjab
                              May 20, 2015
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                              Address: Chandigarh, Chandigarh

                              Yesterday I visit hdfc bank for my cheque payment. they denied is almost 3-4 time. every time they give a reason or canceling the check. last week my friend went the same branch of nac manijara, Chandigarh. he wants to submit some money in his account but they denied because pan card was not update in the account. He is employee and the salary is credited on the same account. Our company attach the pan card number with account already but they denied. They don't want to work seriously. The employee of this branch very casual and did't take there work seriously. When I want the complaint book they denied. They tell me go your home branch for any kind of work. Than why open this branch. They don't know how to talk with the customer.
                              Dear Customer,

                              Thank you for bringing this to our notice. Will surely take it up with the team concerned.

                              -Anay
                              HDFC Bank Customer Assistance
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                                Yoga Nadar
                                from Mumbai, Maharashtra
                                May 19, 2015
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                                Address: Mumbai City, Maharashtra

                                I got cheated by HDFC Matunga Branch Staff's on 18th May 2015, while i went to close my loan account. The madam in cash counter did some mistake while counting the notes. I wrote all dinominations after counting. As i counted and wrote in slip, I directly went to cash counter and they are saying 12 500rs notes are missing. How could it possible 6, 000 rs dissapear in front of your CCTV camera. Also they refused to disclose me CCTV recordings. I am ready to come for any enquiry. Plz help me sir. I was maintaining my gold loan from 2 years in Matunga Branch HDFC Bank. I am sure the cash counter staff did some mistake but not ready to accept her mistake. Even other staffs are supporting her including the Branch Manager.
                                Dear Yoga,

                                We will take up your concern with the team. The same has been posted on your Facebook Post. Please do mail us the necessary details

                                -Anay
                                HDFC Bank Customer Assistance
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                                  srinivas9666696266
                                  from Ongole, Andhra Pradesh
                                  May 19, 2015
                                  Resolved
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                                  Resolved

                                  Address: Nellore, Andhra Pradesh

                                  From G.Srinivas Rao HDFC A/C : [protected] HDFC Credit Card AP. No. [protected]SS Aravinda nagar, Opp Nellore Hospital Nellore To HDFC Bank Manager Credit Card Division Nellore. Sir, Sub:- Request process my credit card regarding- I have an Salary account in your bank (A/C No. [protected]) I have applied for credit card Ap. No. is [protected]SS. It is hold because i did not submit my resident proof. I am residing at rent house i shall submitting rent agreement, College Employee ID card, Pan Card, and Electricity Bill in your bank. So i request you sir please process my request application as early as possible. Thanking you sir Yours obediently (G.Srinivas Rao)
                                  +1 photos
                                  Complaint marked as Resolved 
                                  HDFC Bank - Request process my credit card Ap. No. is 15050819536790SS MY company email: [email protected] company phone number: 0861-2330409
                                  Dear Srinivas,

                                  I will take it up with the team concerned. Please share the application number at [protected]@hdfcbank.com. Kindly quote the reference ID- TTU[protected] in the subject line of the mail, so that I can assist u better.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    niranjan subramaniam
                                    from Mumbai, Maharashtra
                                    May 19, 2015
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                                    Address: Thane, Maharashtra

                                    As this is to inform you that your bank executive is continuously harrasing me on phone even when I am not related to the loan taken by Mr. Harish iyer from your bank even repeatedly after saying that I don't have any contact with the person your executive is tourchering me by calling me. I be on field for my work driving if at all any things happens to me your executive and your company would be full and full responsible for it. If at all I get a single call here after from Mr. Rajesh[protected] I would go legal and even if no action is been taken after this person I would drag your company to the court and see that your executive Mr. Rajesh is been punished for the same.
                                    If I get a single call hence forth I would not see about your bank name and fame just publish it in the news channels so look after this and resolve it a soon as possible it would be better for your company
                                    Dear Niranjan,

                                    Regret for the inconvenience caused. Request you to direct your complain to [protected]@hdfcbank.com with your complete issue and contact details. Kindly quote the reference ID- ID- TTU[protected] in the subject line of the mail. Will check and update on priority.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      Gurudas More
                                      from Mumbai, Maharashtra
                                      May 19, 2015
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                                      Address: Nashik, Maharashtra

                                      hi, I've opened a savings account with hdfc bank. at the time of account opening the representative committed that there will be no any other charges levied except charges for non maintenance of AMB. but after opening of my account there are too many charges they are started to cut from my balance like cash handling charges, neft & imps charges etc... so people don't get fool with their representatives commitments. they just completing their targets. they either puts pressure or gives lolly-pop of fake commitments on customers like "you will get credit card in two to three months if you opened a savings account with us." so please be aware of wishing attacks of banks representatives.
                                      Dear Gurudas,

                                      Apologies for the inconvenience caused. Request you to write at [protected]@hdfcbank.com along with card details, concerns and contact details. Kindly mention the ref ID- TTU[protected] in the subject line. Will check and get back to you.

                                      -Anay
                                      HDFC Bank Customer Assistance
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