HDFC Bank Complaints & Reviews

I am completely disheartened with the most unfair way HDFC deals with the customers.
I am logging a complain regarding the harassment that I have been experiencing for quite a long time now. I did few transactions with my credit card and I have always been a good payer, I used to clear the dues on time. This complain regards an unknown transaction happened on 24th october 2011 when I purchased an Air ticket for Kolkata. On the same date I called your customer service to know about the transaction and the agent confirmed me one transaction and no other. After a week I called HDFC to arrange an Installment plan for that amount Rs7,470. There I came to know that HDFC wants me to pay for another transaction which was completely unknown to me. The adviser told that I booked a Culture holiday package. Immediately I asked the adviser to stop any further transaction from my card and I raised a dispute for that unknown transaction of Rs7,270. I asked for interim credit and the adviser told that he will raise an investigation. he asked me to send a dispute form and I did that immediately. I do not know what investigation you did as after some time you started putting charges. Then I raised a progressive dispute form but still no positive resolution came out. Meanwhile I kept on paying for the Air ticket which I purchased.
I have asked to investigate the matter several times. But, just to maintain the formality they call me but always tell me that the transaction was done through secured pin and they do not listen to my request at all. I informed them that is a fraud transaction. Their response never shown any acknowledge to my wail.
Now, They have done an extreme Harassment by Blocking my Bank Salary A/c. I live on my own far away from my family and I have no money as I cannot withdraw my salary from my bank a/c. I have almost no money to have Food and my Medicine without which I cannot survive.
It is my HUMBLE REQUEST to you, Please look into this matter and HELP ME..
PLEASE.............................................

Regards
Tanaya Patra
phn no. [protected]
email id- [protected]@yahoo.co.in

by mistake i transferd money 2 netsafe. Amoun transferred is rs.10000
out of whic rs.595 has been used. Balance amount is transferred by
back. I called but they said 35days time will be req. I think this is
kind of fraud only because money transfrd from account in just second.
I[censored] need money back that takes 35 days. Its really cheap thing and i
found hdfc as worst bank. I will forward this thing to rbi as well
varun Narang
[protected]
customer id 44847952

Name : d.Deshakumar
Client id : 55145510
Policy no. : 12773916
In 2009 person name suman(Mob. No. [protected] / [protected]) from hdfc chitlapakkam branch came to me and offered a policy by telling me pay ecs rs.2500 every month and get rs.1.5 lakhs sum assured in 2012.Even i asked is it a market based insurance or what he said that this policy is 100% non market based and he also said i can take back my money rs.1.5 lakhs once 3 years completed he said.
He also made a small calculation that rs.2500 x 36 month(3 years) = rs.90,000 but he said you will get rs.1.5 lakhs in 2012(3years)
He said after 3years your policy will get maturity and you can withdraw rs1.5lakh for sure.
I also said ok and i started paying it from march 2009 till july 2012 so it almost 39 months
So 39 x 2500 = 97500 i paid.
A person from t.Nagar branch name manju called me today regarding this and told a person will come and meet me regarding this.
He came and started doing marketing for 1 more policy.
I asked him how to close this policy because its already got matured..
He callled some1 and asked and he said that i cant break it now and i can break it next year only and the most irritating answer he gave is.
I can get only rs.71,000 and rs.9000 will be charged in rs.71,000 he said.
I asked why?
He said only this will be done in ur policy.
I asked then why that person gave me a wrong info..
He said before 3years only agent have done hdfc policy.
I said he is a employee and he showed is hdfc id.
For that he cant even answer.
I said get out your hdfc beggars.
I paid my hard earned money for 39 months but hdfc cheat life will pay me only rs.71,000 and rs.9000 will be charged in that rs.71,000.
See how hdfc life is cheating.Stealing my hard earned money.Hdfc insurance is 100% cheat please don't pay in it.

Hi,

I am Nitin Shinde i had apply for the credit card as on 2nd week of may 2012, Ref.No. # [protected]W1.
after application i got the call for verification it has done but after that there is no any call from your end.
I try to call call centre no.[protected]. they don't have any information then told me to call after 3-4 days for the update then i call then inform me you request has been decline i ask them why it has been decline then they said that information is not available with us you will get the letter at your address with reason why it is decline,after that i calling again & again but still i didn't received any letter from HDFC.& when i call to call centre they inform me your request has been rejected & we can't do any thing you need to apply again.

Now again i had apply for the card as on 24th June 2012, Ref.No.# [protected]W1.
same thing is happen again it is decline due to incorrect address, hence i given correct address proof with the application, but then had enter the wrong address in your system due to that reason it is got decline after that i had resubmitted my proper address with land mark but still call centre don't have any information they told me to wait for 4-5 days to get update, i ask call centre give me the ETA but they told me we can't give the ETA you call after the 4-5 days you will get the status.

sir,

I am customer of HDFC bank.
Cust ID : 38131471
Account No : [protected]

02/04/12 POS [protected] www.ccavenue.com 9974513 02/04/12 210.00

I have not received the above transaction amount back from the bank. which was not done from my side.

Its pending from last few months. Please help me to get the amount RS -210 from the HDFC bank..


02/04/12 POS [protected] www.ccavenue.com 9974277 02/04/12 343.00 11,700.16
02/04/12 POS [protected] www.ccavenue.com 9974513 02/04/12 210.00 11,490.16
02/04/12 [protected]-TPT-Ravish 1788A1 02/04/12 5,000.00 6,490.16
03/04/12 [protected]-TPT-To sumit from ravish 3848A1 03/04/12 4,090.00 2,400.16
04/04/12 CRV POS [protected] www.ccavenue.co 04/04/12 343.00 2,743.16
Thanks and Regards,
Ravish Tiwari
[protected]

Insurance Agent working in HDFC Branch in Ahmedabad, Gujarat sold me one policy, with annual premium of 15,000. I asked him so many questions before applying for the policy. He answered me few and all was lie. After that he started talking sweet and told me that " Sir, You dont have to worry about it. Once your policy is approved you will get booklet, you read the booklet with your convenience and you if you are unhappy with the terms and condition. call me I will come to your office and collect cancel request and your money will be returned." I believed him and singed up for the policy and gave him the check.

Upon reading terms and condition in policy booklet which I received after a week at my office I found that I am being cheated by HDFC Bank. I called that agent and told me that you have lied to me and this is not the policy I wanted. He again lied to me and said, " Sir you have to personally go to main branch to complete cancel request with your ID, Photograph, 1 Cancelled check and Policy booklet." I again asked him " at the time of selling policy you came to my office and also told me that if I am not happy just make a call and I will collect it?? what happened now. I called him for another 5 days but he never showed up and kept requesting me, Sir please do not cancel it, please keep it. Also, he told me that Sir, you have go their personally, you cant send your employee or office boy for this. They will check your id and than only they will process your cancel request.

Then I went to head office of HDFC Bank main branch, stand in a line for 1 hour with NO Air Conditioner, sweating. Moreover when I got my turn Printer stopped working and I had to again wait for 1 hour. Meanwhile they asked me to come tomorrow. But I did not wanted to delay, because 1 month trial period was near end. My whole experience was full of harassment by HDFC. I will not forget this HDFC cheating with me for whole life. If it would have happened in any other country I would have sued HDFC Bank and received thousands of dollars for mental harassment and poor customer service.

In the conclusion I would like to say that. Stop cheating customers and provide better customer services. You are earning Billions of Dollars through customers only. Beware of HDFC life insurance or HDFC ULIP policies.

I Ashutosh Shukla holding with saving account with HDFC Bank account no. is [protected].
On 4th of July, i received a message that less then 10,000 Rs in your bank account.
But that time my Debit Card is blocked. And when i discuss with Bank Employees they sayed that 20,000 is withdrawn from ATM.

I ask that problem to Bank Employee and also with Customer care but till date i not find any solution.
I am stuck with this problem,

Please Help me out.

Ashutosh Shukla
[protected]
Noida

To: customercare.[protected]@hdfc.com, investors.[protected]@hdfc.comCc: yogesh.[protected]@yahoo.comMessage contains attachments1 File (13KB)

Dear sir/madam,

As per HDFC bank records, Debit card PIN (Card No. [protected]) has been dispatched to my temporary address (BANISETTI DIVYA, SATYAM COMPUTER SERVICES LIMITED, STC SURVEY NO. 62/A, BAHADUR PALLY, HYDERABAD - 500043 ) on June 06, 2012 and the same has been delivered to Srikanth (ID No.[protected] on June 06, 2012. But i have not yet received that. Kindly dispatch the new pin to my permanent address "BANISETTI DIVYA, D/O BANISETTI GOVINDA RAO, PEDDA VEEDHI, BHYRI SINGUPURAM, SRIKAKULAM DISTRICT - 532185" as early as possible. early action solicited.

Respected sir,

I,k.lalitha bhavani,working as an "asst.professor" in an esteemed college in eluru,west godavari dist.i applied personal loan to HDFC bank,eluru dated on 07.06.2012.I submitted all the required documents to their executive (his name is Mr.Gopal) on the same day.and i got call from HDFC bank on 28.06.2012 asked to submit appointment letter of the current job.and again i submitted my appointment letter on 29.06.2012.but, i did not get status of the loan till 4th july,2012.i made a call to HDFC bank on 04.07.2012 and they said that your application was rejected.My complaint is that without proper reason they rejected my application.so, i request you to please take my complaint into consideration and do justice to me.

thanking you sir,

yours faithfully,
k.lalitha bhavani

LINK FAIL- A BIG SUFFERING OF CUSTOMERS
Today after a year i visited HDFC CHAPRA, i was in need of some small amount of money, i was told that there is a link problem.i waited for three hours ..................its 1445 HRS now without link, i asked concern manager, he was not having suitable reply..............i wasted a day.........................HDFC MUST REPLY AND MUST PAY THE LOSS.

Dear Sir/Madam

My self Shailendra Rajput. I worked with HDFC Standard Life Since 23.03.2009 and i resign to company 04.12.2009 my Emp No.45944 & PF NO.MH/Esst CODE NO.211273/A/c No. 31092but still i not received my PF i applied already November 2010. How many days to go but we have not proper responce in your side. plz help us this metter.


Thanks & Regards,
Shailendra Rajput

Email ID : [protected]@yahoo.co.in
Contact No : [protected]

hi sir i am jegath,im doing diploma in kongu college,perundurai.i had applied for educational loan in tirupur hdfc bank,kumaran road.for the since one year they are not giving any response,since i had given all the materials they needed.i had scored 70% mark in sslc.pls take any step to resolve the problem.

Hi Sir,
My A/C Number is :[protected], this is my salary account. In this account last month 278.97 rs was debited as “ASD D” Charge on 5th June . I have complained for that, and my money was return back added to my account . Again 29 June, 393.26 rs was debited from my account. Last month Hdfc executive was called me and said we are solving this issue from our side but again my money deducted . please resolve this issue .

Hi,

I am using HDFC credit Titanium credit cards and for last 3 motnhs I am not receiving the hard copy of statement, I tried to call Customer care so many times everytimes they assure me to send it in next 5 days howerver nothing works. If I ask for the details when did you send and who receive the bills they used to say we do not track those information. If they are delivering my Credit statement to someone else then they are exposing my financial status in public and that can be an life threat for me.

On the other hand I called customer today morning at 9 AM and had a word with customre care guys and asked her to please transfer this call to some senior person as I have registered my request several times with you guys and did not get any response from you. She put me on hold and after 5 mins she told me that, please fill the complaint form online I have infromed that I have already filled that and requested again to transfer this call to senior member so that I can follow escalation chain she put on hold and after few mins. she told me that she can not transfer this call to him. I insisted for the reason then her expression told that his manager does not want to take the call. This is the kind of services I am getting from them.

I would request you to please look in to this and if possible please get my issue resolve.

Thanks,
Kunal Kaushal
Mo : [protected]

I had opted for HDFC CC in 2005. Post that I had purchased few things through this CC.



Till date I am being billed unnecessarily for do not know what. Every month, since last 7 years my account is being debited & yet the outstanding is still as it is. I have been calling your cc & mailing on your customer service email since many months but till date I have not got any resolution.



The CC issued to me in 2005 was replaced with a new one later. But, till date this card is not active. When called up the Call Centre, they say it is active but whenever I am trying to swap it, it does not work. All the more, the charges are still being debited.



I had asked for the statement for these 7 years but there was never any resolution to this. Finally when somebody from your team called me for my request last month, he informed me that I will be charged for the same at Rs. 125/- & hence, I had agreed as in any case you guys are debiting me unnecessarily each month. Now, today I get a mailer from your customer service id that I will be debited for Rs. 10500/- as Rs. 125/- is for one statement. For me even if it is one statement charges I need the statement (one only) for the full period.



Today I come to know from Mr. Ravi (Your CSE) that the auto debit facility is activated for only the minimum amount & not the total amount. I do not know why. When you guys are in any case going to charge me with some silly finance charges, then better debit me for the total amount & close it.



As per my knowledge, I have paid more than 1.2 lacs against some purchase of Rs. 20000/- & yet my account is not settled coz of HDFC CC’s non-co-operative approach.



Hence, As in any case, due to no reason, you guys are not sharing any details about whatever till date I have purchased, paid & whatever charges your have debited to my account so pls cancel my account immdly, deactivate all my services & requests including the Auto Debit Facility & close my account.

Don't buy HDFC insurance (LIFE Insurance, Endoment Policy, Young Person Life Insurance Pensions, etc.,) they are fraud company with big name, once you take their insurance... they keep taking money, and staff members keep changing, so you cannot keep track of payment, their payment schedules keep chaning every year... managers keep changing. I lost 1.25 lakhs.

Once you pay the amount, they don't email you back and don't pick up the calls.. they are always acting busy... act like as if they are working prompty.. but, it;s bull all loop..

Reasons: Managers is not their, The application has gone to bombay/mumbai, Medicals again and again, Apporoval department waiting.

So, please don't take insurance with HDFC. If you have extra money. Please help to people in-need or help some good charity, PLEASE DONT TAKE INSURANCE WITH HDFC and waste money and time.

I have all the proof of documents if anybody want's let me know.

I'm in the process of submitting my application to Lawyers.

Thanks
Uma

I've been an HDFC customer for more than 5 years. Have my savings account with the bank and also own a credit card (Platinum). I have had a fairly good relationship with HDFC owning to which I also went onto take other miscellenous services from them like personal loan etc.

I used to normally call up call center to check the payment due on me (billed as well as unbilled) and settle the full n final in one go.
However, my interaction with call center one day (where I was provided a completely false information about my balance) wrecked havoc in my life. When I asked her that am travelling abroad and if I owe any money to the bank (i wanted to settle all my payment - billed & unbilled in one go as always). She informed me that I owe no money to the bank, thereby leading me to spend money on shopping and hotel.

I was shocked beyond believe when I returned to India and found a heavy bill waiting for me (the bill included my expences incurred abroad - which is fine, but it also included a previous balance of 24000/-. Despite my numorous calls to the call center nobody logged my complaint. Finally call center started doing follow-ups with me and assured me of resolution.

The bank however very smartly stopped all kinds of follow ups with me and kept sitting on my issue. Months after months they would let the interest build up on my account. I got worred and called up the call center yet again asking for a resolution. FInally I had no choice but to inform them that am not going to take things lying down and would not pay you a single penny.

Now this case has gone to the collections team (which is the process bank starts to follow after a point) and they are harrassing me day in and day out but bothering my family.

MY ONLY APPEAL TO HDFC BANK IS, WHY CAN SOMEONE NOT COME AND MEET ME TO DISCUSS THE MATTER.

To,
the manager,
HDFC standard life ins. co. ltd.
2nd flour narayan krushina,
44 city center gwalior M.P.
pin- 474007

Respected sir,
It is brought to your kind notice that my policy no.12239224 was started from 22.10.08 & the undersigned has deposited regular 3 yearly, instalment i.e. payment of Rs. 15000/- each year total Rs.45000/-
It is also brought to your kind notice that the agent of your concern has printout that yearly payment of policy 12239224 could be submitted for regular 3 year after regular 3 year payment may policy was discontinued and the payment of Rs.22352/- has been done your concern in the name of my wife Smt. Shushma Kushwah as a nominee without my consent and without any application for saranding of policy in the name of my wife.
Now therefore it is to intimate me why the payment has been done without my consent & without any application for my policy.
Now I request to you to take action to the mater & proper payment could be done to me within a 15 days from the respected of this letter otherwise it will be liable to compliant to this mater "Consumer From" this may please be noted.

THANKING YOU

Your's Faithfully
B.S.Kushwah
Policy Holder - Policy no.12239224

Dear sir,

I am a HDFC bank a/c holder for nearly 3 years and I have a couple of loans already taken from them (vehicle and personal). And, all my transactions are clear and no bounces nor any faults have been done. I applied for a personal loan again for my marriage which is commenced on July2nd. I applied the personal loan on May but due to my HR's unavailability I provided the payslip soft copy little late and they put my loan request on pending. I pressed them and they relogged it on june they again have done all the formalities but still they're not giving me an answer either thru message or call. We trust this bank and relying on them for our needs, but if they're deserting us like this on crucial times, where'll we go? I am really ashamed to say that I hold a a/c here who is not at all helping to my problems. I am not asking loan for doing any unwanted expenses! All am askin is for my marriage.. I don't know what is going to happen,, today it is june 29th friday, tomorrow is satday, day after sunday. On Monday I don't think my marriage will go properly... All I can do is suicide ...