HDFC Bank Complaints & Reviews

To,
the General manager,
Blue Dart
Kolkata

Dear Sir,
Your courrier boy had come to my house to deliver my HDFC bank credit card. Since I was having a bath I had asked my maid to ask him to wait for 2 mins.He refused to do the same and said he would come back. Not only did he not come back, he has sent the same back to the bank causing me grave inconvenince, kindly train your staff to provide better service.
Regds
papia das

Sir,
I applied for a duplicate credit card from HDFC bank. In that context I sent a hard copy of application to their chennai credit card center. I sent that application through HDFC Patia Branch, Bhubaneswar. According to the branch manager the hard copy mail was delivered to Chennai Office on 3rd June. The mail was sent by by Cosmic Courier (AWB: 109657 dated 30.5.13). On 7th June I Made a call to Calcutta Credit Card help center but to my surprise I got this information from them that till 7th June 2013, the system is not updated with the receipt of my application in hard copy. That means their is a total miss-management in the system. In that context I also wrote a mail to Mr Aditya Puri, MD of HDFC bank on last week, but till now nobody from HDFC bank has even felt urgency to call me back in that regard. My net banking is showing that duplicate credit card has been generated against my account. But simply it is kept undelivered till date. Is it at all world class service from HDFC bank. I am also thinking of writing this story to social blogs and network. The mail I wrote to Mr Aditya Puri is as follows:


To
Mr Aditya Puri (aditya.[protected]@hdfcbank.com)
MD, HDFC Bank
Cc: animesh.[protected]@hdfcbank.com,
 Grievance Redressal <Grievance.[protected]@hdfcbank.com>,
 grievance.[protected]@hdfcbank.com

Dear Sir,
Its a very bad feeling for me that at last I am writing this mail to the highest authority of HDFC bank. I know it is not possible for him to pay attention to very small issues  occurring  everyday and every moment. 

I am a credit card holder of HDFC. Due to some disputed transaction the card was blocked. The card no is [protected]. The case id was HBL=[protected]. Later on I also appealed for the issue of a duplicate credit card. The hard copy I sent through HDFC Branch: Patia, Bhubaneswar. When I went to that branch some staff member asked me not to drop that mail in the drop box when I asked him where to drop that one. received that mail (hard copy in a sealed envelop) from my hand by himself. Last day I rang Kolkata helpdesk of credit card center. There Ms. Bidhrohini attained my call and she explained the reason why the duplicate card has not been dispatched to me. The reason she expressed before me is like this.."As you did not give the written application for issuing a duplicate card, so it has not been done". I was surprised and told her that I by myself handed over the hard mail copy to the  concerned branch at Patia, Bhubaneswar. But she told that she is helpless since the system is showing like that only. Then I contacted the Patia Branch Manager Mr Manoj Parida and narrated the whole thing. He told that he needed 4 hrs (that time was 1:52 PM) since he has to contact Chennai office. I waited upto 6PM in the evening. I also gave him a mail intimating the same. At 6 o clock again I rang him and he informed me that the mail was sent from the branch by Cosmic Courier (AWB: 109657 dated 30.5.13) and the mail was delivered on 3rd June, 2013. I asked him to send the scanned document of that acknowledgement slip duly signed on that date. He told that last day evening it was not possible since that courier office is closed, next day morning (that means today)he will definitely send it. Today in the morning again I rang him and asked him when he will send it. I felt that he is a kind o[censored]nhappy with my question and gave the answer "it is not possible for me to give the answer, when it will come I will give it send it to you by mail only". His approach was like that as if I have done something wrong by making a call to him. That means he is not at all customer friendly. At around 1:10 PM today only another person from that Patia office(whose name is probably Debashish) called me from his no [protected] informing me that I can talk with that courier company delivering the mail to Chennai office for confirmation. I asked Mr Debashish why I will call that courier company? I also asked him why you are not sending the scanned copy of that acknowledgement slip? What is the problem? He could not give me any satisfactory answer. I also asked him "Tell Mr Parida, your branch manager to call me". But till now he did not show this minimum  courtesy to call me back. Another thing I have noted that whenever I gave any mail to him he has not shown any minimum courtesy to acknowledge that also. His way of talking is also a kind of rude because I can convey his statements to you but I cannot convey his attitude at that moment. All these things indicate that intentionally he likes to harass the customers. If he cannot serve the purpose he could directly tell me that it is beyond his capability, but he has no authority to make harassed simply by keeping me waited for more than 17-18 hrs. I thinks he is a intelligent lier. The staff member (Mr Debashis) wanted to to know that from where I have got this news "you have not given any hard copy of application for the issue of a duplicate credit card"? As if I have given them the wrong information yesterday. I asked him "ok now I have to inform this thing, the total miscommunication to MD of HDFC bank". 

Yes I know that your contribution to the Indian banking system is beyond any comparison since now HDFC means a word of faith and dependency. You have come to this position by sacrificing so many things, but are your staff members are aware of that? I think they are only happy with their handsome salary packet at the end of month. I think they have forgotten this simple philosophy that if customers are not there they are also value less and yes the satisfaction of each and every customer is the prime concern. Since the satisfaction of one customer can help bringing another ten customers, the simple logic of business world. 

I will go abroad very soon. So I do not know how I will accept the new credit card if it does not reach me before Saturday!! I think I should not use the HDFC credit card anymore because in the market there are thousand and one good banks who also offer this credit card facility.

Another thing I also want to mention out that a couple of days back I also sent a mail to bank card email id requesting the delivery of the duplicate card. But they also did give no reply till date which is surprising to me.

If you want I can put forward all the previous mails sent to different email ids related to HDFC for you kind verification.

Still now I keep 100% faith on the highest authority of HDFC bank since I believe that the name "Aditya Puri" is enough in India. I know this name is the other name of faith and clarity among the Indian bank customers. I hope the solution will come out.

With Best Regards                 
[protected]
Indrajit Chakraborty; Ph.D
M: [protected]

Most Poor Service from Credit Card Center of HDFC Bank. ...

Dear client,

Your Credit Information Bureau (Cibil) credit information report(CIR), other than your income, is the single most important tool used by a lender to evaluate your application for any loan or credit card application. Naturally, it's important that you understand yourCibil CIR and what it takes to maintain a credit history, so that it is viewed favourably by lenders.

We providing assistance on behalf of the client to get CIBIL report.

Please not we neither working on behalf of CIBIL nor any other government department.
We are Independent financial advisors.

Our serivices includes
1. Assisting for applying CIBIL reports
2. Helping for CIBIL report correctoion
3. Assisting getting loans from nationalised or private banks or NBFCs
4. Representing CIBIL issues and other matters to client's bank
5. Fighting for getting NOC or NO DUE CERTIFICATE from banks on behalf of client after settling account
6. Liasioning between Bank and Cleint to sort out the matter of credit cards or loans
or more information please visit at https://www.cibil.com

NOTE: CIBIL REPORT IS STRICTLY PRIVATE AND CONFIDENTIAL DOCUMENT NEVER DISCLOSE TO ANY ONE

We are not providing any free services but advising professionally and result oriented.

Office:

VERITAS THE TEAM
914, Sahajanand Shopping Centre
Opp. Swaminarayan Temple
Shahibaug Ahmedabad 380004

Ph:[protected]
Fax :[protected]
SMS: [protected]
Mail : veritastheteam.[protected]@gmail.com
Facebook:http://www.facebook.com/profile.php?id=[protected]

Hello ([protected]@yahoo.com)
my name is Miss Rita Tamaya, after viewing your profile in this site, then i feel like dropping this massage to you, please i will like to know more about you and if you can send an email to my email address i will give you my picture because i have something important which i will like to share in common with you. Here is my email address ([protected]@yahoo.com)
Rita.

really hdfc sucks.this bank should be closed by rbi,

agress.HDFC sucks, even for booking irctc tickets.Never ever use it.

Ab india main gandhi giri bahut ho gai..in bhrastachariyon ko dande se samjhana padega...gandhigiri rakho side main aur danda leke ghus jao inke office main inki pungi baja dalo saalo ki..

HDFC Bank Ltd. — REMOVAL OF NOC

Dear sir,

My bike (Model CD Deluxe make Hero honda Motors Ltd.) by Sehgal Automobile, Faridabad was financed by HDFC Bank Ltd. and I cleared all the EMIs on due date and time (about 2 years ago). But till now i have not received my NOC by HDFC bank. For non happening of this, i can not sale my bike to anyone. I want to purchase any other bike from Hero Honda Motors.

So, please look into the matter at your personal level and give me the response as soon as possible and send me the NOC at below given address: -

Name - Lala Ram
Address - D-589, Dabua Colony, Near Shiv Mandir, NIT, Faridabad
Mobile no.[protected]

Thanks,

Yours faithfully,
Lala Ram

REMOVAL OF NOC
Dear sir,

My bike (Model CD Deluxe bearing Registation no. HR51 Z 4496 make Hero honda Motors Ltd.) by Sehgal Automobile, Faridabad was financed by HDFC Bank Ltd. and I cleared all the EMIs on due date and time (about 2 years ago). But till now i have not received my NOC by HDFC bank. For non happening of this, i can not sale my bike to anyone. I want to purchase any other bike from Hero Honda Motors.

So, please look into the matter at your personal level and give me the response as soon as possible and send me the NOC at below given address: -

Name - Lala Ram
Address - D-589, Dabua Colony, Near Shiv Mandir, NIT, Faridabad
Mobile no.[protected]

Thanks,

Yours faithfully,
Lala Ram

I had a two wheeler loan from HDFC bank. I cleared all the EMIs about 3 years ago. But till date i did not received NOC for my Hero Honda bike with Registration No.
HR-51-Z 4496. Sir, now these days i have some financial problems and after getting the NOC i want to sell the bike to any other person. But for non available of NOC, i can’t sell that one. Please help me to get my NOC of my bike from HDFC bank and also please direct the HDFC bankers for providing me the NOC at the earliest possible.

Thanking you,

Yours Truely,
Lala Ram
H. No. 322, Block – ’D’,
Dabua Colony, NIT,
Faridabad
[protected]

Very good series to customize the customer.

Thanks

HDFC BANK LIMITED — REMOVAL OF NOC

Dear sir,

My bike (Model CD Deluxe make Hero honda Motors Ltd.) by Sehgal Automobile, Faridabad was financed by HDFC Bank Ltd. and I cleared all the EMIs on due date and time (about 2 years ago). But till now i have not received my NOC by HDFC bank. For non happening of this, i can not sale my bike to anyone. I want to purchase any other bike from Hero Honda Motors.

So, please look into the matter at your personal level and give me the response as soon as possible and send me the NOC at below given address: -

Name - Lala Ram
Address - D-589, Dabua Colony, Near Shiv Mandir, NIT, Faridabad
Mobile no.[protected]

AGREED FOR ABOVE COMMENTS. PLEASE DO SOMETHING AT THE EARLIST.

THANKS

Dear Mr. Niranjan,

With regard to your concern, we will be glad to assist you with the same. To do so, please write to us with the concerned policy number / Client ID in order to assist you better.
Further, we would like to inform you that we have a specialised Customer Grievance Team to take care of all the Customer Complaints. Hence, we would request you to visit any of your nearest HDFC Life Branch Office and submit a written complaint. For knowing the Branch Addresses please visit our website www.hdfclife.com.
Assuring you the best of our services always.
Warm Regards
Customer Service Team.

I have called up the HDFC malleshwaram branch office in Bangalore and complained before posting it in the website.

Mr. Satish Kulkarni informed me that they will get back to me immediately with all the details.

I am still waiting to get the details.

Niranjan,

I am sorry to read about the issue that you are facing with HDFC Life. I completely agree about the deceiving tactics from HDFC Life about not disclosing the charges before hand.

Unfortunately, I became their latest victim. While discussing the policy, the HDFC Bank and their agents paint the picture green for unsuspecting customers like us to fall for their schemes. I too was assured that there are benefits and only benefits. The Bank Agent (and that too the Asst Branch Manager in my case) conveniently hid the schedule of charges. Only when I received the policy document, I was shocked. And there charges are not cheap and I find myself trapped.

You nailed it with your Zamindar system statement. The big banks are screwing the simple and middle class people who trusted them with their hard earned money.

There has to be some recourse for folks like us that these banks are duping so blatantly and openly. If they do not resolve these issues fairly and satisfactorily, then filing a written complaint with the banking ombudsman is one option. See, that's another thing that these sharks rely on that people do not have time to run around the govt. offices or the regulatory bodies are already burdened with so many complaints that they do not have time or resources to give enough time to each of the complaining parties.

Please do post back if your issue gets resolved or any further development happens.

Good Luck!!
Rahul.

I am also enrolled into the scheme and shocked with the charges which was not informed to me by the sales people who promoted this protect.
Please all of you stay away from investing in this scheme...HDFC Pesion Champion is chargins almost 1% a month. ICICI Pinnacle super is charging 0.25% with 10% gauranteed highest NAV lockin for 7 yrs.

regards...Jerry

Dear All,

I am also trapped with HDFC pension champion plan. The service charges are too high. You have to pay minimum three years premium and plan do not perform at all. I have lost almost 50% of my investment so far and do not know how much I will be losing further. All is a nexus of deceiving companies which snatch money of innocent and ignorant people like us. Please be aware and do not invest in HDFC pension champion plan.

Regards

Rakesh

Dear all

Always for tax Saving and investment products go for endowment policies where there will be fixed returns and investments will be for long term. No one can should expect returns from from ULIP policies in first 3 to 4 years due to charges. And whenever taking a policy from any company think about the claim ratio of the company.
If investments are to be made for short term please go for Mutual funds rather then ULIP life insurance policies where We can expect more Returns

If any one want to invest in any financial products in the market like Insurance, Mutual Funds, FD's, car insurance and health insurance (Bangalore Only) call us on[protected] and we would be happy to help choose you best products in the market



Warm Regards
Prashath GB
Priroity Wealth Management Pvt Ltd
wwwprioritywealth.in

hhhjjj

HDFC Bank — Credit card penalties

Dear Sir,

Pls contact on my cell after then we can full details provide you about our Credit card.

Dear Sir,
Pls contact on my cell after then we can full details provide you about our Credit card.

Thanks

D.Mishra
Cell.[protected]

Dear Sir/Madam,
myself jitender opened an account one months back your executive told me that you will get your welcome kit with in one week but I am very shocked many of times I called to your branch manager but nobody is taking it seriously every time they said that we will get the courrier tomarrow but still I not get my kit.I am very shamed to feel that you people are not worry about the reputation of your bank. I am very dissatisfied with dealing of your bank. there is no any importance for customers in eyes.

HDFC Bank Credit Cards — Undue Harassment and financial penalty

Dear Sir,



HDFC Bank has been harassing me for the last one year on charges which were disputed by me. Since then I have been writing to them again and again but to no avail.

I have forwarded a few of my latest communications for your perusal. I need your help to :



1 Stop harassment of HDFC Bank.

2 To get my last charge reversed which was by way of a lien the company put on my account I hold with them.

3 To penalize the bank for troubling me with incessant follow up and statements with interest and penalty charges.



I can send you all my communication with them so far.



The summary is



I lost their card last year April and on intimation the card was deactivated.

The statement came only in June and immediately 3 transactions were disputed by me.

The bank never came up with the charge slips for confirmation whether the transactions were done by me or not.

Due to continuous trouble and a lien on my bank account I paid up for two transactions and kept one transaction to be cleared by the bank.

Instead of clearing the issue the bank again put a lien and this time recovered @ 3200 from the bank despite me asking for a clarification on the disputed transaction.



I now want my money back and also to penalize the bank with a token amount for the harassment.



Please let me know how your firm can help. I have had a good experience last time when ICICI Bank was found wanting in its service and sine then I am a satisfied customer of that bank for last 4 years.



Regards

Rahul Nene



Continous communication by me on the same can also be attached if needed

HDFC Bank Credit Cards — misbehaviour

sir main mahendra singh maine hdfc ka credit card liya tha jiska due 5000 rs tha maine kisi karan wash payment me deri ki jisse mera balance 8500 ho gaya bank ke ek karmchari ne ise 5500 me settle ke liye kaha to maine 3500 payment kar diya aur baaki ka payment maine settlement letter dene baad karne ko kaha lekin usne mujhe sirf 2000 hajar ki rahid di aur dhamki bhare phone bhi karta tha delhi police ke naam se main bahut dar gaya aur maine lower se baat ki to wo aage payment na karne aur aapki madad lene ke liye bole aap se nivedan hai ki meri is samasya ka samadhan kijiye aur mera settlement karakar hamari madad kare aap ki mahan kripa hogi.
mahendra singh[protected]

Hi,

Am another customer from Mumbai & i got a similar msg for such transaction for Re 1.00. However when i checked with the customer care they had no clue about the same. There have been so many such incidences put up on website then why there is not solution from your end? Today it is only 1 re tomorrow it can be a higher value. Also based on your feedback i have wrote a mail to [protected]@hdfcbank.com 3 days before but till date there is no revert or even acknowledgement on the mail. Can you please explain.

Hi,

Am another customer from Mumbai & i got a similar msg for such transaction for Re 1.00. However when i checked with the customer care they had no clue about the same.

Although the amount is meagre, but it can add up to a larger one if the fraudster manages to siphon off Re 1 from every HDFC Cardholder.

Although i have blocked my card and asked for a new one but HDFC needs to look into the matter and increase the security on the cards.

Even I got the same message saying that the transaction of 1 Re had been made through my credit card aT
Dummy Mer Retail, Blr.

Hi,
This seems really wierd. The last complaint on this issue was in Aug. And after 2 months I face the same incident where my card has been used for transaction of Rs1.00 in Bangalore at Dummy MER Retail. And as usual the customer care has no clue about it. I wonder if HDFC bank is even bothered regarding this issue.

Guys there is an explaination to this.
This happens when you apply for a new CC and you give you existing CC as a proof document.
Its nothing to worry as of now.

Hi,

Am another customer from Delhi & i got a similar msg for such transaction for Re 1.00 three times. However when i checked with the customer care they had no clue about the same.

Although the amount is meagre, but it can add up to a larger one if the fraudster manages to siphon off Re 1 from every HDFC Cardholder.

Although i have blocked my card and asked for a new one.

Hi all, thanks for the details..But check if you have requested for any balance transfer / loan etc for the specific CC account. This also will attract min amount to check if your account active from the other bank. Thanks - Mani

Hi I am using HDFC CC and I faced the same issue today. Rs 1 got deducted and SMS says card was used at DUMMY MER RETAIL. I have applied for Standard Chartered Card too some time back. Upon investigation with the HDFC bank I came to know that it was a dummy transaction to validate my card for standard chartered. Money has not been deducted. Its an exercise to validate my card. Its not a security concern.

Its true that all executives at HDFC are not aware about this. First executive I spoke to could not explain this and blocked my card. Then to investigate more I called again and I was lucky this time to come across an executive who was aware about this and even before I told him the whole case he completed the case and gave me a logical explanation about this incident.

Hi i am using HDFC Credit Card and faced same problem to deduct Rs.1 from DUMMY MER RETAIl . I called to HDFC customer care to block my card . I think it was fault of HDFC which would not take care of all this type of issue as periority level..User become frustrate to know about their card use .

Hi, I am using HDFC card and today I recieved same message from the bank. I called to customer care but they are saying that you hv to wait for 2 days. Or you can say actually they hv no answer on the same.

Hi, I am using the ICICI Bank credit card, today i have received an SMS that deduct Rs.6 from DUMMY MER RETAIl. I had called with icici and they said that tehre is no clu for the same.