HDFC Bank Complaints & Reviews

Dear Sir/Madam

I would like to tell you that no bank will provide loan sanction letter before getting loan; if you are mentioning about sanction letter after getting loan, then, I am not eligible for the amount I require to purchase, due to this personal loan (EMIs)...
When I spoke to your official and told about this, I was asked for Agreement photocopy. As per the discussion, I went ahead and made agreement. If you mean it doesn't have any value, then you mean Bond paper doesn't have any value in India?
Apart from this I need not have to fool you people by telling I am buying house, as its just 3 more months to complete 12months of EMIs.
I was not allowed to talk to HDFC manager (Indiranagar branch, Bangalore) in person regarding my problem.
I have been requesting everyone in HDFC from almost a month now and I realise now that I have been fooled and made to commit a big time mistake of making agreement of 2lakhs rupees by wrong instruction, which I may have to loose.
Its frustrating that though I am ready to pay 3 EMIs together and then loan amount+penalty, I am not allowed to do so. I am not eligible for housing loan due to this. Every rule has an exception, But I wonder you don't have any exception!!
In future I would not make any mistake of taking any loan from HDFC for the least understanding from the team...
I would even suggest my friends and consumer forum not to commit this mistake and share about the problems, inconvenience, that I had to face...

TAKE HOME MESSAGE: "U CAN MEET CM OF YOUR STATE, BUT CAN NEVER MEET HDFC BRANCH MANAGER IN PERSON"

THANKS A LOT FOR MAKING ME WAIT FOR ONE WHOLE WEEK FOR THIS REPLY...

Deepashri K.M.
Scientist
Connexios Life Sciences
Bangalore


On Tue, Aug 2, 2011 at 5:40 PM, <Response.[protected]@hdfcbank.com> wrote:
Dear Customer,

Further to our below response, we understand that you have provided a photocopy of the sale agreement to our official. However, your request for foreclosure of the loan prior to twelve months shall be allowed as a special case if you provide us with a photocopy of your home loan sanction letter .

Kindly contact our official Mr. Swaroop Hegde on [protected] in order to hand-over the photo copy of the Sanction Letter.

Warm Regards,
Tejali M.
Customer Service Manager (Chairman & MD Cell)
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013


From:
Response-Escalatedcomplaints/Quality Initiative Group/KamalaMills/HBL

To:
[protected]@gmail.com

Date:
08/02/2011 03:18 PM

Subject:
APW[protected]MN


Dear Customer ,

We acknowledge the receipt of your email dated 31st July 2011 received at our Corporate office seeking closure of your Personal loan with us.

We draw your attention to our response dated 23rd July 2011, where we have requested you to provide a photocopy of the Sanction Letter of your Home Loan with Corporation Bank.

On receipt of this copy we shall be able to review this further.

Assuring you of our support at all times.

Warm Regards,
Tejali M.
Customer Service Manager (Chairman & MD Cell)
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013



Re: APW[protected]MN

Deepashri K.M. Rao
to:
managingdirector
07/31/2011 09:17 PM


Cc:
Response.Escalatedcomplaints





Dear Swati,

As per the discussion with your official Swaroop Hegde, I had sent a scanned copy of home agreement on June 26th. He has forwarded it to his higher officials, but till now they have not reverted back to him. So I have not received any response. I need to close the loan and apply for the home loan. I have only 2months of time to get it registered from the date of agreement. Also I have spent 2 lakhs for agreement, so as to provide you for proof, which I might have to loose in case of delay. Please help me to close the loan as soon as possible. I obtained the personal loan from HDFC within 2days and I look forward for the same kind of service from your team. I request you to kindly look into this issue and help me out at the earliest.

Thanks
Deepashri K M

On Sat, Jul 23, 2011 at 2:58 PM, <Response.[protected]@hdfcbank.com> wrote:
Dear Customer ,

This is in reference to your email dated 20th July 2011 addressed to our Senior Management regarding foreclosure of your Personal loan account .

The matter has been investigated and our advice is provided hereunder:

We understand that you wish to close your Personal Loan with us in order to avail a Home Loan facility with Corporation Bank.

As per your discussion with our official Mr. Swaroop Hegde from Personal Loan division, kindly provide us with a photo copy of the Sanction Letter of your Home Loan with Corporation Bank.

Kindly contact our official Mr. Swaroop Hegde on [protected] in order to hand-over the photo copy of the Sanction Letter.

Assuring you our best services.


Warm Regards,
Swati G.
Customer Service Manager (Chairman & MD Cell)
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.



From:
<[protected]@gmail.com>

To:
<[protected]@hdfcbank.com>

Date:
07/20/2011 09:41 PM

Subject:
Customer Complaint/Query/Feedback/Suggestion addressed to Mr. Aditya Puri


Customer Name : Deepashri K M
Residence/Office No : - -
Mobile No : [protected]
E-Mail Id : [protected]@gmail.com
Are you an HDFC Bank Customer? : Yes
Relation with the Bank : Loan Customer
Account / Credit Card / Loan Account No. / Customer ID : 17563522
Complaint/Query/Feedback/Suggestion : Sir, I had taken personal loan and I was informed I can close after 6 EMIs. I have already paid 9 EMIs, but now I''m told it has been changed to 12 EMIs. I am not allowed to talk about my problem to branch manager (Indiranagar, Bangalore)by other officials. I wanted to take housing loan and I have to close all my existing loans.I wanted to avail other services, but with these kinds of problems, I feel frustrating. I expected better service and understanding from HDFC. But I feel bad for this kind of helpless nature. I kindly request you to help me in this regard and allow me for preclosure at the earliest.
Escalated earlier : Yes
Channel : Branch

Dear Concern,

I had credit card issue with HDFC bank which has been settled through settlement letter but still HDFC Bank hold salary. My salary has been credited in my HDFC bank account no.[protected]
which is showing on hold.

Kindly do the needful

Regards,
Gurmail Singh
[protected]

whole i was in kolkata, i got an sms from hdfc bank that my credit card has been used at Dummy Mer Retail in bangalore. I contacted the helpline immediately and the hdfc official assured me that the amount transacted would be reversed and result of their investigation will be apprised by them to me within 48 hours. But after 72 hours when i contacted them, they refused to make any enquiry unless I fill up a Form downloaded from their website. the also refused to reverse the money tranacted illegally. The behavior of HDFC Bank surprised me. I suspect, HDFC bank officials are involved in the racket of fraud. I request Reserve Bank of India to intervene and take stern action against the bank for their act.
m. saha from kolkata [protected]

Dear sir, as per r. B. I. Guidelines do not insite at opening only t=rs 5200/ how can manage poor and poverty all banks have instruct only rs 2ooo/ ats a opening balance, in karaikudi branch we did not see manag has reflecteder in seat, their service has very very poor, any bank did not opened at hospital, it has reflected that branch has a sikkone, all of staffs were transfer immediately new staffs are appointment. It has always rural branch suddenly reduced opnand ment have a balace rs 2000/ only/all of the staffs did not understand negosible instruement act and any rbi violeation act sn. Ol. M. C. Nm. Oppilal achi w/o n/mookan chettiar mba, pasummadam veethi, near sivan koil karaikudi 630001.

Respected Sir,
I am Ex Employee of HDFC Standard Life Insurance and My Employee Id is 52813,After leaving the company i applied for Pf and after several reminders to HR through Emails,telephone calls and visits to Branch and even i called Pf Deptt for the release of Pf no one concernd is taking steps,I called up several times to Pf Department but they are not listening to my query and i am following the issue from last one year but i am unable to solve my query.Even to know about my Pf No i had to call several times to HR Department and the Pf Department of HDFC then they gave me my Pf No,My Pf no is 37109.

I need your help and guidance for the release of my Pf.
I hope you will surely help me in releasing of my Pf.


Thanks & Regards
Darpan Walia
[protected]

Sir,
I had made an transtion for widrawl of Rs. 10000 from my ATM Card No.[protected] at HDFC Bank ATM in town Kalayat of district Kaithal (Haryana). after some time the ATM Machine showed the transaction timed out. later on I checked my account and found that Rs. 10000 has been deducted from account for above mentioned transaction. I have complaint about it but not get any response. So you are requested to kindly look into the matter and refund my Rs.10000 as soon as possible.
Date of transction 03.07.2011
time between 10 to 11 AM
CONTACT INFORMATION
[protected]

I SUBMITTED MY DOCUMENTS 2-3 TIMES FOR GENERATION OF CREDIT CARD BUT THAT WAS NOT GENERATED FROM THEIR SIDE... N WHEN ASKING WHAT WAS THE REASON ... THEY DONT HAVE CLEAR ANSWERS OF FAILING THE GENERATION OF CREDIT CARD....RECENTLY I GOT A CALL FROM HDFC TO GENERATE CREDIT CARD... THEY ASK ME ABOUT MY PAN CARD NUMBER... N TO CALL ME BACK ... BUT THEY DID'NT.

I am previous employee of HBL GLOBLE PVT LTD. i was given my resignation dated 21 March'2011& my last working day was 20 April 2011 in company . i have received my full& final amt Rs.4970/- Only That was very Short amt. I want to required calculation of said amount& also i have not yet received my Annual Bonus.pls provide information for that as which is given for previous year(i.e year[protected]..

Till date not received any reply from Company As i was wrote so many reminder mail on Company's H.R.Mail Id.


Regards,
Sudevi
[protected]

I have a corporate salary account with HDFC bank, when i was working with Tata Aig Life Insurance Co. as Businees Manager. I left the job in July,2008 and thereafter my salary is not being transfered into my salary account. My account was operating as a Salary account even after that for more than one and a half year. Then HDFC bank has started deducting Non-Maintenance Charges of Average Quarterly Balance in my account. They didn't...

I live and work in Gurgaon I own an HDFC bak credit card.I am a regular pay master but for last two months couldnt pay my monthly installments on time. I have been getting regular phone calls from this person who says himself Praveen Kataria from the recovery department. He has started calling my work place too and abuses whoever picks up the phone.
He threatens me for life.I filed a complaint on customecareservices.[protected]@hdfcbank.com
but havent got any call till yet.
Please look in to the matter and help me out with this un professional behavior .
my eamil id is [protected]@gmail.com

This is in reference to the transaction made into my account without intimating me by hdfc bank.

An amount of Rs 827.25 has been debited on 19th July 2011 from my HDFC salary account [protected], mentioning about 'DEPOSITORY CHARGES JUN[protected]' on demat account. I have used this account only once in the last year this was to be a life time free demat account.

When the account was given to me it was told that it would be absolutely free.

This is clear exploitation of customers.

I called the Cusotmer Care they want me to personally go to the malad HDFC BANK and talk for it, they dint even register a complain for this with them.

Please help and give me an update on [protected]@gmail.com

I applied for personal loan and my application is logged in[protected].On[protected]Saturday),I got a call from executive and told me that my loan is got approved and they need 8 check leaves and loan agreement to be signed.Then Monday[protected] again they called and told me that my loan is rejected.How come the approved loan got rejected on very next day.Why you people are cheating customers and wasting their time.And nobody is capable of explaining the reason why it got rejected.They are just reading whatever appeared in their screen and just telling they dont know what it means.Some how I came to know that,it is because of I am not staying with my family.I am staying in a rented flat.Not in PG.Those things are communicated properly in beginning itself with them.If that is an issue then they could have told it that time itself.I specifically asked about this because I got response from other bank that they are not able to give if I am not staying with family.But this people told me that that is not issue.I called customercare and they are telling they cannot help,contact executives.IF THEY CAN"T HELP THEN WHY THEY ARE GIVING CUSTOMERCARE SERVICE????For last 2 years I am using HDFC bank acocunt and now I am going to stop everything with HDFC BANK.These people are expert in cheating customers.I am not expecting any miracle from them because they are doing the same thing all the time.
My loan reference no is 19219126 applied in Indira nagar Bangalore.

Dear Sir/Madam

I am akhilesh shukla purchase HDFC mutual fund on 18 Mar 2008 against FOLIO No 4750530/38 , now I had deposited the same for the redemption on 19 July 2011 at their Lucknow Branch.

After that I talked to their costomer care on 22 July but they not provided any information to me.

Than I mailed to them on 22 July for asking the detials but till date they not answering me mail, just auto response mail revert against my mail, Four times I had given them mail, but no body resposing me.

I had maial them from my mail ID [protected]@gamil.com

It is requested please personally interven in the matter and short out so that I can get my fund back.

thanks and regards
Akhilesh Shukla
[protected]@gmail.com
Mob-[protected]

Dear Sir/Madam,

I had taken personal loan from HDFC Bank for 1.2 lakhs for 36 months. I had paid more then 33 EMI.Due to financial problems, i am not able to make payment for another three EMI.

Bank Agent is calling to my office phone and started shouting for paying the rest of my EMIs, When i am trying to expalining him my

financial problems, he is not even understanding my situaion, he his shouting in wild sound and repeating same words again and

agian. And he is telling that he will come to my office and ask for dues.



This are my details:


Name : E Ravinder Rao

bank Name : HDFC Bank

Personal Loan A/c : 13335771

Amount taken : 1.2 Lakhs

Interest Charged : 22% p.A

EMI left : 3

BANK AGENT MOBILE NUMBER : [protected]




Pls take action aginst Bank agent, Otherwise i will load complaint againt bank and bank agent in "RBI Complaint Forum" and take
police action aginst him.

And I have major financial problem, I can't make payment. My family is in problem.



Thanking you.

E Ravinder Rao

Mobile Number : [protected]

Email ID : [protected]@gmail.com

NON-DELIVERY OF CREDIT-CARD AFTER PROMISED 32 DAYS.

Sir
my self awadhesh sharma i am apply HDFC CREDIT CARD 26JUN 2011 and
i am recieving the message dear applicant you can view your Cr Card App [protected]N1 Status on your Website under Cr Card link after 4 working days.(ON 06JULY2011) but now Credit Card is not recieved.

I am many times calling him but everytime bank executive aviod.if Credit Card
is not provide than they will return my documents.following my Application Credit card details.

awadhesh sharma
DHANUKA LABORATORIES LIMITED.
GURGAON 122001
Mobile [protected]
Application number CC[protected]for Credit Card)
HDFC BANK Executive Number [protected]

I have my HDFC loan since 2000 , I was regularly making my EMI payment previously through post dated cheques and later Online Payment , Since last two years they all of sudden Stop my online payment and after repeated emails to them they said you can't make online payment as it is difficult for our Account Department to reconcile the account. After repeted requested they started the service and send me an Email that you have to pay extra Rs. 50 for every Online Payment. This is Horiable....Any other customer of HDFC has the same problem ...Whole world prefer online payment with security and fastest process and this Company try to Still Money for online payment.....That is horiable.......I need some HELP even though my loan is getting over i am putting it here so other customer can raise their Voice against this Day time stilling.....looking for some solution..........

My mobile number is changed at two months back. And I went to the Ongole Branch,Prakasam District and requested for change the mobile number for insta alerts The Office Staff asked me to fill a form.
I did submit all the forms and Staff was told the change will reflect in 5 working days. It's been more than a month and still insta alerts are not come to my mobile number and situation is same. And I put a complaint in online complaint form (Reff No.'HBL=[protected]') but still no change.
I can't believe the bank is so irreponsible

Dear sir i am rajneesh kumar srivastava . i am Resinged this job[protected] csecoex list My sm mr vishal parashar that time (varanasi,branch)i tried many more time follwing add. saneka.[protected]@hdfcbank.com, pad.[protected]@hdfcbank.com,settlement.[protected]@hdfcbank.com. but not a sacseceful responce. my pad n.j64137642 sent[protected]. my salary ac n.[protected] is closed and my new ac n.[protected] this closed waiting your revart.please...

Subject : Wave of AQD Charges of Amount Rs 827.25 /-(3- times) & Rs 528.00/- ( 1-times)
Date:19/07/2011
HDFC Account No : [protected]
Name: vikram kumar singh
Branch : G- 29 & 29, Sector 18, Noida, P.O. Gaziabad 201301.
Bank ID : 77716

Dear sir

This is to inform you that i was having a salary a/c in your bank, A/C no: [protected], 827.00 debit from my A/c three times & Rs.528.00 (one times) on date-19/07/2011, total Rs3000 rupees towards AQD charges without a single information. Plz check & confirm. My mobile no- [protected], please wave rs.3000 in my a/c credit in my a/c plz. i am a management student & i cant bear this kind of charges. plz refund my money.

Regards
Vikram Kumar singh
A/C no: [protected]

I am pardeep singh employee code no. cp11538 ,i want to inform the higher authorties of HDFC bank that i have worked for this bank for 16 months , and i resigned on 2nd march 2011 by a written letter to miss Anjali Batheja because My senior Nipun kumar and Nitin kumar were not present in the bank and they told me that i 'll get my leaving letter later on ,At 19th,march2011 they terminated me even i have submitted my resign .and i came to know about my termination after two months when i went there to get my experiance certificate and that time i was told that i had been terminated when i asked them why i did not get my termination letter they replied that it's sent to my ex team leader Harjinder singh then i collected my letter from him , i know that why they did this to me because i used to pay 2000 per month my seniors Nipun kumar and Nitin kumar as i was told by them that i don't need to come bank evryday if i pay 2000 to them , after 10 months i stopped giving them 2000 money from my salary ,that's the reason they fraud with me regarding my resign , in adding to , they used to train me like if i am not able to open 6 accounts i can open my friends account with my own money with alot of money as i will get more insentive , on 1st march two gold loans were brought by me of surinder singh and shanky dhiman but both were transferred to any other code and , i did not get my insentive 1200, and my PF is 19200 but i recieved only 13400 ,it has mentioned in my termination letter that i 'll get one extra salary but i havn't recieved it yet , i request you to let me know regarding my PF and pending salary , and i request you that Nipun kumar and Nitin kumar should be punished so that they can't ruin any other employees career and they should be replaced by other honest and responsible officers so that Banks may progress more and have good image among people