HDFC Bank Complaints & Reviews

From the past 2 days, I have been following up with HDFC bank, Indira Ngar branch (MICR[protected] for change of my address for customer ID 6373933. Surprisingly senior people in the bank viz. Mr. Deshpande, Mr. Kazi have not been accepting MSEB bill as address proof because it is in the Name of my son Nilesh Ramesh Bhagchandani & not my name Ramesh D. Bhagchandani.

My question here to these authorities is that an MSEB bill cannot be in the name of all the family members, it can be in the name of only one individual. The addresss given is a new house bought in by my son, Ration card, Voter ID card, etc. will be on old address. When the father & son relation is clearly proved on the document itself, there seems to be no problem accepting it. Heights of harrassment ...isnt it.

My policy no is 11612186. The due date of my premium is 09/02/2009 (9th feb) . I made the payment of this year in advance (on 15th jan 2009). now, i wanted to see the acknowledgement. i called up they customer services division at mumbai. they assured me they will send it in a email the receipt of this year payment in 3 working days. later on monday, i got in touch with them again to take stock of the situation, but as they don't maintain any history of request, i had to give them all details regarding my request. i requested them to send me the premium receipt of this year in FAX. they obliged and assured me i'll be getting it by EOD of 19th jan. i called up repeatitively on 8-9 time on monday, but all the time i'had to give the details of the issue afresh. one assured me he send me FAX by evening...other assured he will send me through email by next day morning...no help as yet... i fed up of all these. i again caled up on tuesday... same repeatitive things... i am an employed person at one S/W firm ...I HARDLY FIND TIME TO EVEN BREATHE. but these ppl soemtimes advised me to visit office to get receipt...why i'm paying them ...if for a small small thing i have to waste 4-5 hrs. Simply let nobody come in contract with these fellows.

Dear sir,
I am ABHISHEK BHARDWAJ. I was working as cse with hdfc bank in delhi I.P extn. branch. my employee code is CA 18361. Some personal reason i was break my service. I got my termination latter but last two months i am not received any full and final status of my salary. I am very tensed against my salary.

My all formalities are totally completed by Mr. CHETAN SHARMA (S.M) against my final dues.

Regards
Abhishek Bhardwaj
Emp Code : CA-18361
Contact no : [protected]

The bank play with (* Conditions Apply). To rep pay the loan after 6 months they said 6 % preclosure charges. I feel its very high and some control over this conditions by goverment would help everyone.

Hi!!

This is to bring to your notice the unfair trade practices played by major Insurance Company.
I had taken an Insurance policy with details as below:

Policy No.: 10707528
Life Assured: Swarnpreet Singh
Plan Description: Unit Linked Pension
Payment Type: Direct Debit
Frequency: Monthly
Premium Amount: 5000/- (Five Thousand Only)

Since the starting, the HDFC had problem taking payment and I had to run every time for making my premium payments. Everything was going fine till December'2007. In the month of Jan' 2008, the premium amount was not debited from my Bank Account and the reason given to me was insufficient funds whereas there were enough funds to make the debit.
Anyhow, I received a call on the 21st Jan' 08 on the same from Mr.Pankaj Kapoor # [protected], [protected] stating that since the payment was not cleared through the direct debit, could it be possible for me to make a cheque payment? I happily accepted the same and on the 25th Jan' 08 an executive named Mr. Aamir Khan # [protected], Employee ID # [protected], visited my premises for the payment of the lapse premium.

On his visit, he was not carrying a receipt book and on contrary he asked for two cheques for Rs.5000/-. When asked, he said that since the payment for Jan' 08 was not cleared, the payment for Feb' 08 would not be debited since it as a closed Direct DEBIT account and I would again need to sign the Direct Debit Form for revival of the Direct Debit Facility. On this, I gave him two cheques with details as below:
a.Cheque No.: 055622 dated 25.01.2008 amounting 5000/- for SBI Bank, Sushant Lok, Gurgaon
b.Cheque No.: 055623 dated 20.02.2008 amounting 5000/- for SBI Bank, Sushant Lok, Gurgaon.

Now, since he was not carrying a receipt book, I made him sign on the photocopy of the cheques as a receiving. I also showed him the bank statement for the month of Jan' 08 and made him look into the
availability of funds and asked him the reason why the debit was not cleared. On this he replied, that sometimes the Direct Debit facility has a malfunctioning and is not cleared.
After this I went on an official project for 2 months to Dheradun.

On my return, there were two letters from the HDFC Insurance with details as below:
Letter Dated: 25th Jan' 08
Details: The letter clearly stated that instead of initiating a debit of 5000/- they initiated a debit of 10, 000/, which was not the amount they were supposed to DEBIT and thus the same was not cleared due to insufficient funds. And further they wanted me to make the payment.

Letter Dated: 19th Feb'08
Details: It was a revival quotation, stating revival charges of 250/- for revival for the lapsed policy plus my premium being unpaid for the month of Jan & Feb'08.

On receiving the above letters, I contacted the customer care and asked for the cheques, which were given as per the details above. The customer care replied that they have not received any cheques till date and they did not have any entry for the same. This annoyed me and I requested them for the closure of my policy on which they replied that the same could not be done before three years and also when I asked about the amount I would receive after three years, they replied that since it is a lapsed
policy they would make appropriate deductions and then return the money.

After all this, I made a written compalint to them as per the above and the reply recived to the same is below:

((On 6/12/08, Response Insurance <[protected]@hdfcinsurance.com> wrote:

Dear Mr. Singh,

Thank you for choosing HDFC Standard Life Insurance Co. Ltd. as your life insurer.

We deeply apologize for the delay in responding to your email.

With regard to your email, we would like to inform you that as per the confirmation from the concerned department we have sent the direct debit request for Rs.5000 only and we have received a failure due to insufficient funds. Hence we request you to kindly contact your bank for further information.

With regard to your email, we would like to inform you that as per the confirmation from the concerned department we have sent the direct debit request for Rs.5000 only and we have received a failure due to insufficient funds. Hence we request you to kindly contact your bank for further information.

With regard to the cheques we regret to inform you that we have not received the said cheques. We request you to kindly check your bank account whether they have been cleared and if cleared to which account.

The unit linked pension policy cannot be surrendered before three years. This as per the product feature which is mentioned in the policy document that has been sent to you. Since the policy is in lapsed state, all the units are deallocated and the fund value less surrender charges are held with us and will not be paid back. If the policy is not revived within 2 years from the date of lapse or 3 years from the date of inception whichever is later the amount held with us will be refunded.

We hope the above clarifies your concern.

Please feel free to write to us for further clarifications.

We assure you the best of our services always.

Warm Regards,

Ravi Sharma
Customer Service Officer.))


Further my reply to the above is below:

{{Dear Mr.Sharma,

Sorry for the delay in responding to your mail as I was not in town & was inaccessible to mails.

Your statement stating that INR 5000/- was only debited is entirely wrong as I have already checked with my Bankers and I have also received a letter from your organization stating that INR 10, 000 was debited and I have adequate proof, proving the same.

Thus, there is no point discussing the same and exchanging mails.

As far as cheques are concerned, no whereabouts about the same is known till date and I have already given a stop payment letter to my Bank.

Further, I have spoken to my attorney and if no response is received within 15 days of this email, I would have to file a legal suit against your organization and I would not be responsible for further actions.

Thus, taking this as my last email on the subject matter, reconsider giving my money back.

Awaiting your early revert on the same.

Regards,
S.P Singh
#91-[protected]}}

After the above mail I have not recived a single reply from them even after several reminder.

Now, my questions are:
a.Why did they debit 10, 000/- when they were supposed to debit 5000/- only?
b.Why the same was not informed to me even if they did?
c.Where are my cheques gone? They have clue on the same!! I really have to get my bank statement again and check maybe the said person has cleared it in his account!!
d.Where do I stand at fault in the above transactions, which were not cleared? Why should I face so much of mental trauma because of their faults?
e.Above all, if I want to close the policy, why should I wait for three years for my money?
f.Even after three years, they would not return my full money!! Why should I not get my entire money back?
g.Why should I face loss for which I am not at fault?

Please look into this and help me get out of this mental agony.

Regards,
S.P Singh
#[protected]

I have a HDFC Gold Credit Card which I was making regular payments within due date for the last 2-3 years, dus to financial problems I could not pay for the last 3 months and received calls from HDFC collection agency. They had collected overdue and charges amount for 2 months and stated they would
negotiate with HDFC and asked me what my settlement amount would be, I mentioned Rs. 30, 000 in three instalments. Now I get a call from them stating that that amount is not acceptable and they themselves raised the amount to a higher amount which I am not able to pay up. They disturbed me many times during my working hours and even at night 10 p.m. How do I solve this problem? Can I file a case against the bank. Anyone please advise!!

Dear Sir/Madam,
I am holding an HDFC credit card.Every month I pay a minimum payment.In this month I was suppose to pay the payment on 16th Jan, but due to fund problem I requested to Viren Saxena (collection officer O[protected]) that I will make the payment after 22nd Jan.He was not ready to understand my problem.He started abusing me and said he will send goondas at my place to recover the money.Even he called at my residence and started abusing my parents, brother and wife.Every five five minutes he was calling at my residence.Even he was giving blank calls after 7.00 pm.My mothers BP is high due to this and she is afraid.So I wrote a online complaint to HDFC bank regarding this matter.Next day morning one of the officer(O[protected]) called me up and said that if I don’t pay the payment than the collection officer as the right to abuse me and my family members.The officer even said that the collection officer as the right to call me several time (more than 50 times ) in a day.Same day that same officer again called me and even he called at my residence and abused my family members.So please publish an article about this matter in your news paper.

Regards

Hitesh Surti

Hello Arpita,

Below is the bolded and underlined mail i got from you for last issue. And just one sorry for the inconvenience.
Again another sorry for present issue i am again facing with EXPRESS IT COURIER is that right.

I had applied for cheque book request before 10th. On 10th i got the message and mail (As below) saying that is had been dispached.

It is 17th and still not received. Does it take so much time to deliver.

EXPRESS IT COURIER does have my mobile # and can't they call me up. Why sud they say "consinee not at home".
Even if i am not there at home, someone is sure that home. Will not belive "consinee not at home".

Last time i went and collected, however this time i will not do that.

I don't want sorry, i need action. And I want to know what action was taken with proof.
Even if there is E-mail communication to EXPRESS IT, i want to be part of that.


Best Regards

Hari.

----- Forwarded Message ----
From: HDFC Bank Support <[protected]@hdfcbank.com>
To: hari haran <[protected]@yahoo.com>
Sent: Monday, January 5, 2009 3:10:31 PM
Subject: RE:'HBL=[protected]' Poor Service by the Service provider for HDFC.




Dear Mr. Hari Haran,

Seasons Greetings from HDFC BANK.

Thank you for writing to us.

This is with reference to your e mail dated 05/01/2009 regarding Chequebook.

We are extremely sorry for the inconvenience caused to you.

Feel free to contact the nearest branch or call up our phone banking unit.


Warm Regards,
Arpita Bhattacharjee
Customer Support
HDFC Bank Ltd.

'' For faster resolution of your queries, kindly mention your Account Number/ Customer ID in all correspondence with us "

What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.

Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm
Disclaimer :
The information contained herein (including any accompanying documents) is
confidential and is intended solely for the addressee(s). If you have
erroneously received this message, please immediately delete it and notify
the sender. Also, if you are not the intended recipient, you are
hereby notified that any disclosure, copying, distribution or taking any
action in reliance on the contents of this message or any
accompanying document is strictly prohibited and is unlawful. The
organisation is not responsible for any damage caused by a virus or
alteration of the e-mail by a third party or otherwise . The contents of
this message may not necessarily represent the views or policies of
HDFC Bank Ltd.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.






[protected][protected][protected][protected]
From: HDFC BANK <[protected]@hdfcbank.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Sunday, January 11, 2009 1:24:47 PM
Subject: Account Chequebook - Despatched

Dear Customer,

This is to inform you that your personalized chequebook for Account No. [protected] has been despatched to your mailing address provided to the Bank.

The despatch details are as follows:

Courier Name/Post: EXPRESS IT COURIER

Despatch Date: 10/01/2009

Airway Bill No./Reference No.: HBS[protected]

Website address of the Courier: www.expressitnet.com

For any clarifications:
Email us - [protected]@hdfcbank.com
Call us - To get our PhoneBanking number in your city click here
Call us at PhoneBanking - To get the number of your city/state click here

We are committed to providing you with the world-class service that you deserve. Thank you for choosing to bank with us.

Warm regards,

HDFC Bank Ltd.

Dear Sir,

My name is Mitesh Sampat and I have investment in HDFC Mutual Fund-Cash Management Scheme - Liquid Plus- Growth in the name of my wife Kajal Mitesh Sampat.

I am the second unit holder in the investment.

I had given a redemption request to HDFC Mutual Fund on 2nd Jan 2009, but till date the proceeds of the redemption has not been credited to my wife's ICICI Bank Account.

Folio number for the investment is 5097614/81 and Interactive id for the complaint is I478537.

Moreover, HDFC Mutual fund is not ready to give me interest for the delay, nor are they willing to give me money as per latest NAV.
They have told me that they will give me NAV as of 2nd Jan 2009, inspite of so much delay!

I have talked to their customer care executives several times, but that is of no use, as I have still not received my redemption amount.

Sir, I need this funds urgently and after no help form HDFC Mutual fund I am knocking your doors.

I am writing this mail to you on the faith that you will help me get justice for the same.

Awaiting your reply,
Thanking you,
Yours truly,
Mitesh Sampat

Dear Sir,
The detail of communication with between HDFC bank is given below.
They are trying to make me fool using wait 2 days more wait 3 days more.
Check the conversations. They deduct wrongly Rs. 1000/- from my account and not return it to me
and asking again and again wait for some time. If they cannot wait for card payments even 1 day how could i. They use to charge 3% interest i also want my 1000 rs + 3% interest because of delay in return my amount.

Please find the detail and do the need ful. I will be higly oblige.



Dear Customer,

This is a system-generated response to acknowledge receipt of your e-mail. The subject line contains the reference number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence. Your feedback is important to us and we are committed to provide a satisfactory resolution. Our Customer Service Executives will respond within two working days. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

IMPORTANT:

Hotlisting of card: Loss of ATM, Debit card or any other Card issued by our Bank must be immediately reported to our Phone-Banking unit to have the card hotlisted (cancelled). The Phone-banking facility (Hotlisting Desk) is available round the clock. Unknown Beneficiary Addition/ Transfer of fund: In case you have received a message stating that a transaction has been done using your NetBanking login or a beneficiary has been added into your NetBanking account, please immediately call up our PhoneBanking Numbers and get necessary action taken. Please remember that such a timely action from your side will defeat the designs of the fraudsters.

Please click on the attached url for details of nearest Phone-Banking centre: http://www.hdfcbank.com/personal/access/popup_pbnumbers.htm

Assuring you of our best of services.

Warm Regards, HDFC Bank Ltd.

To register for FREE Email Statements, please visit the nearest HDFC Bank branch or register through NetBanking by clicking on the Email Statement Registration option."



-----Original Message-----
From: [protected]@yahoo.co.in [[protected]@yahoo.co.in]
Sent: Wednesday, Dec 17 2008 5:46PM
To: [protected]@hdfcbank.com [[protected]@hdfcbank.com]
Subject: Debit card

Name : MR. MANINDER SINGH
Customer ID: 8828499
Account No : [protected]
Dear Sir/Madam,
I have salary saving account in your bank. sir i was shocked to see debited Rs. 1000/- on 12-May-2008. in my account. Bank has debited to me Rs.1000/- as Debit card usage charges of 22-May-2008. Sir i just want to say that i have not used this amount on 22.05.08 which i was used you already debited in my account on same day. You are requested to please credit Rs 1000/- in my account. Do the need full as early as possible

Thank You & Regards
Maninder Singh

Dear Mr. Singh,

Thank you for writng to us.

With reference to your e-mail dated 17/12/2008 regarding the charges levied to your account.

Your query regarding the charges levied to your account is being attended to. We will revert to you within 3 working days.

Looking forward to your co-operation and patience in the interim.


Warm Regards,
Rajeev Rajan
Customer Support
HDFC Bank Ltd.

Savings and Current accounts customers can now receive Email Statements, free. To register, please visit your nearest branch or download the registration form from www.hdfcbank.com under "Forms Centre" and submit at your nearest branch.
* Individual Savings account customers who are registered for NetBanking, can register for Email Statements through NetBanking, under Email Statement Registration option on the left hand instruction panel.

What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.
Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm

Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s)only and may constitute privileged information. If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.
Dear Mr. Singh,

We thank for your patience and co-operation.

Please note that you had done a Transaction on 22/05/2008 for Rs. 1000.00, which was reversed on 02/06/2008 by the System due unclaimed by the Acquirer Bank.

On 12/12/2008, Acquirer Bank had claimed the money therefore we have Debit the account.

We request you to refer to the Dispute process as follows:



Kindly fill in the attached Card holder Dispute form and fax it across to us on[protected] to the kind attention of Chargeback Unit mentioning the reference number in the subject line of this e-mail, so that we can initiate a chargeback. Please write back to us confirming the date when you have faxed the same, to enable us to confirm its receipt.



Kindly visit the following URL to access information on our Branches as well as our PhoneBanking numbers:

http://www.hdfcbank.com/personal/customer_center/customer_center.htm


We trust you will appreciate that this is to protect our customers' interests.

We thank for your patience and co-operation.


Warm Regards,
Rajeev Rajan
Customer Support
HDFC Bank Ltd.

Savings and Current accounts customers can now receive Email Statements, free. To register, please visit your nearest branch or download the registration form from www.hdfcbank.com under "Forms Centre" and submit at your nearest branch.
* Individual Savings account customers who are registered for NetBanking, can register for Email Statements through NetBanking, under Email Statement Registration option on the left hand instruction panel.

What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.
Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm

Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s)only and may constitute privileged information. If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.
Dear Sir,

This is to inform you that i have send Card Holder Dispute form through fax on 19-dec-2008 on 11.04 am. to the bank.
Kindly note that bank has charged me this amount on 22-May-2008 and reversed it on 02-June-2008 because on that time i was registered complaint against bank i have received cash from ATM on[protected]. there were some problem shows on screen. That is why bank is reimbursed me Rs. 1000/-
Now i dont know why they claim this time. You please understand my problem and help me to claim the same.

Thank You & Regards
Maninder Singh
A/c [protected]




[protected][protected][protected][protected]
From: HDFC Bank Support <[protected]@hdfcbank.com>
To: MANINDER SINGH <[protected]@yahoo.co.in>
Sent: Thursday, 18 December, 2008 8:58:17 AM
Subject: RE:'HBL=[protected]' Debit card


Dear Mr. Singh,

We thank for your patience and co-operation.

Please note that you had done a Transaction on 22/05/2008 for Rs. 1000.00, which was reversed on 02/06/2008 by the System due unclaimed by the Acquirer Bank.

On 12/12/2008, Acquirer Bank had claimed the money therefore we have Debit the account.

We request you to refer to the Dispute process as follows:



Kindly fill in the attached Card holder Dispute form and fax it across to us on[protected] to the kind attention of Chargeback Unit mentioning the reference number in the subject line of this e-mail, so that we can initiate a chargeback. Please write back to us confirming the date when you have faxed the same, to enable us to confirm its receipt.



Kindly visit the following URL to access information on our Branches as well as our PhoneBanking numbers:

http://www.hdfcbank.com/personal/customer_center/customer_center.htm


We trust you will appreciate that this is to protect our customers' interests.

We thank for your patience and co-operation.


Warm Regards,
Rajeev Rajan
Customer Support
HDFC Bank Ltd.

Savings and Current accounts customers can now receive Email Statements, free. To register, please visit your nearest branch or download the registration form from www.hdfcbank.com under "Forms Centre" and submit at your nearest branch.
* Individual Savings account customers who are registered for NetBanking, can register for Email Statements through NetBanking, under Email Statement Registration option on the left hand instruction panel.

What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.
Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm

Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s)only and may constitute privileged information. If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.


[protected][protected][protected][protected]
Be the first one to try the new Messenger 9 Beta! Click here.
Dear Mr. Singh,

We have noted your query and will revert to you within 5 working days.

The Reference Number for the above query is R50790327, which may be quoted in all future correspondence with us.

Also, you can get the status update by speaking to our Phonebankers quoting the above Reference Number.

For our phone banking numbers, kindly visit http://www.hdfcbank.com/common/customer_center.htm

We appreciate your Patience and Understanding in this regard.


Warm Regards,
Rajeev Rajan
Customer Support
HDFC Bank Ltd.

Savings and Current accounts customers can now receive Email Statements, free. To register, please visit your nearest branch or download the registration form from www.hdfcbank.com under "Forms Centre" and submit at your nearest branch.
* Individual Savings account customers who are registered for NetBanking, can register for Email Statements through NetBanking, under Email Statement Registration option on the left hand instruction panel.

What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.
Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm

Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s)only and may constitute privileged information. If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W),
Dear Mr. Singh,

We regret we are unable to meet our earlier committed time lines for resolution and would require some more time. We assure you that your query is being attended to on priority and we will revert to you within next 3 working days.

It is our endeavor to provide timely responses, however, at times such aberrations occur, where we are unable to respond within committed time lines.

Your continued patience is solicited in the matter.


Warm Regards,
Rajeev Rajan
Customer Support
HDFC Bank Ltd.

Savings and Current accounts customers can now receive Email Statements, free. To register, please visit your nearest branch or download the registration form from www.hdfcbank.com under "Forms Centre" and submit at your nearest branch.
* Individual Savings account customers who are registered for NetBanking, can register for Email Statements through NetBanking, under Email Statement Registration option on the left hand instruction panel.

What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.
Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm

Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s)only and may constitute privileged information. If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.
Dear Sir,

Please let me know how long time i have to wait for small query. Why should i suffer from this. Where is my fault. Mistake done by HDFC Bank than why customer suffer and why you are not giving me credit for the same.

It is very clear that on[protected] i used debit card in ATM machine at West Patel Nagar due to non payment i put the complain in bank and bank return me my money in June after verify the slip and payments detail from collective bank. When collection department did not claim for the same than bank return me credit which is wrongly debited me on[protected].

Now u again debited me same thing and ref you are giving[protected]
What is this sir. I am tired of tabbing you people again and again.

Kindly do it on ASAP

Maninder Singh
A/c No. [protected]


----- Forwarded Message ----
From: HDFC Bank Support <[protected]@hdfcbank.com>
To: MANINDER SINGH <[protected]@yahoo.co.in>
Sent: Monday, 29 December, 2008 11:56:03 PM
Subject: RE:'HBL=[protected]' Debit card


Dear Mr. Singh,

We regret we are unable to meet our earlier committed time lines for resolution and would require some more time. We assure you that your query is being attended to on priority and we will revert to you within next 3 working days.

It is our endeavor to provide timely responses, however, at times such aberrations occur, where we are unable to respond within committed time lines.

Your continued patience is solicited in the matter.


Warm Regards,
Rajeev Rajan
Customer Support
HDFC Bank Ltd.

Savings and Current accounts customers can now receive Email Statements, free. To register, please visit your nearest branch or download the registration form from www.hdfcbank.com under "Forms Centre" and submit at your nearest branch.
* Individual Savings account customers who are registered for NetBanking, can register for Email Statements through NetBanking, under Email Statement Registration option on the left hand instruction panel.

What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.
Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm

Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s)only and may constitute privileged information. If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.

Dear Mr. Singh,

At the very outset, please accept our sincere apologies for the delay in resolving your query / issue and the inconvenience caused to you.

We would need some more time to resolve the query / issue raised by you and request you to bear with us. We will revert to you in two working days.

We urge you to treat this delay as an exception and assure you that we are committed to quality customer service.

We apologize once again and re-assure you that every effort from our side is being made to have your query / issue resolved at the earliest.


Warm Regards,
Rajeev Rajan
Customer Support
HDFC Bank Ltd.


What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.
Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm

Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s)only and may constitute privileged information. If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.
Dear Mr. Singh,

Regret for any inconvenience caused to you and apologies for the delay in resolving your query / issue.

We assure you that your query is being attended to on priority.

We might require some more additional time to resolve the query / issue raised by you and request you to bear with us and will revert to you within next 4 working days.

We assure you that we are committed to quality customer service.

I had taken a ULIP policy from HDFC Standard Life Insurance. I was misguided by the agent. He showed me wrong illustration and did not tell me about the very high allocation rates. After paying 1500 for some months, I decided to surrender my policy. I submitted an application to their Maninagar (Ahmedabad) branch. Even returned the policy document. They did assure me that that there would not be any deductions from my account any more. I again visited the office after two days to re-confirm it. He re-assured me. But HDFC took out 1500 from my account on 16/01/2009. This amounts to fraud.

Dear Team,

My PF A/c # is MH/46135/11710 & My EMPloyee ID was R1677,
Request you to kindly provide me the PF A/c Status,

while Searching in claim Status The Message was: "Code does not Exist"

Thanks & Regards,

Rajiv Jain
[protected]

I recently approached HDFC for repayment of my existing loan by transferring the balance to another bank. As I am a floating rate customer, I should not be charged pre-payment charges. However, HDFC still has charged me pre-payment charges on the pretext that prepayment charges is not applicable only if you repay out of your own funds.

SBI has recently lost a case in the supreme court for charging prepayment penalty on balance transfer. But, our financial institutions simply refuse to learn from mistakes.

Please suggest/help.

Hi,
I'm keep on resetting the password and HDFC Sec sending it through Expressit. But i never recieved it. it is reverting back to HDFC Bank. This is happening in visakhapatnam area. I really why is this happening like. Trying for third time and if it is the same again. I am not left any option than proceeding further to legal action

HDFC BANK PEOPLE OPENING KIDS SAVING ACCOUNT ON THE BASIS OF FREE CHARGE, IF ACCOUNT HOLDER WILL PURCHASED FIXED DEPOSIT INSTRUMENT OF Rs 10000.
AND MAKING EMOTIONAL WAY RULES TO RUN THIS TYPE OF SAVING BANK ACCOUNT MAINTENANCE.
IF ANY CUSTOMER WITHDRAWING AMOUNT FROM THIS ACCOUNT FOR THE PURPOSE OF KIDS, CHARGING AVERAGE QUARTER BALANCE NON MAINTENANCE CHARGES BY Rs750

Sir,
I have been using my HDFC Credit Card for the last 3 years. I am the sole earning member of my family. I have my Mother, Father, Sister and Wife who are dependent on me. My Sister got married recently where a lot of expenditure had to be incurred by me including loan .Now she has got separated from her husband and is now financially dependent on me.
Due to such unavoidable circumstances I am not being able to pay the current monthly payment since December 2008 the outstanding for which stands at Rs.74, 000/- approx.
For the last 1 month I'm receiving Life Threatning Phone Calls and abuses on my Office Phone Numbers[protected]/[protected]. The calls are being made by Sukanto Das & Ms.Gupta, Collection Agents of HDFC Bank from the phone number[protected]. They have been calling my Office Colleagues and abusing them in slang languages. They have even called my Office HR (Mr.Rajat Grover) and abused him which may put an adverse effect on my job.
They are even threatning to visit my home at Dumdum where my Wife who is pregnant is staying alone. If any Physical/Mental Harrasment is done at my Residence, it can cause terrible danger to her life.
I humbly request you to kindly look into the same as I'm undergoing tremendous mental pressure and also fearing Physical Torture.
For the last 3 years I have been paying my bills diligently and also trying my level best to pay off the current dues at the earliest. Sincerely request you to look into the matter.

Thanks and regards,
Kingsuk Kundu,
Yes Bank Ltd.,
19, Camac Street, Kolkata - 700 019
Phone # [protected] /[protected]/[protected]

Dear Sir

I am writing on behalf of my mother Mrs Gyanvati Kumar aged 85years, R/o No. 40, II Main Street, Lakshmi Nagar, Pondicherry - 605013.

She is holding a RD no [protected] from Centurion Bank(now HDFC Bank) which was for a period of 15months and was to mature on 10/1/2009. The maturity value shown on the book is Rs. 1, 59, 774/- whereas when she went to the bank on 13/1/2009 at 12:00noon to receive the money she was told that the maturity value would be Rs. 1, 58, 724/- only. Inspite of repeatedly asking the reason for the difference none of the staff was able to give a proper reply. She approached the Branch Manager Mr. Sivaraman also but he also could not reply properly. His attitude was "oh it is hardly a difference of Rs.1050/- ". Inspite of her age and her ill health she waited there for almost two hours (till 2:00pm) but to no avail.

She was told that they have to check their system and see why the difference is coming and it will take some time. Now she has further commitments for the amount and it has put her in great hardship as she is not able to fulfill her commitments. Also, she is losing interest on the amount. She then tried to give a written complaint to the Manager for the problem so that atleast she does not loose interest on the amount for the delay caused due to no fault of hers but he refused to accept the complaint.

Now she has been told by the Branch(HDFC Bank, 45Ft. Road Branch, Pondicherry) that the difference in the amount is due to the difference in the rate of interest shown on the book(9.5%) and the actual rate of interest paid(8.5%). Now this amounts to cheating the customer as she has been led to believe for the last 15months that she will be paid interest @9.5% whereas actually she is being paid interest @8.5% only. She has been going to the bank every month to deposit the monthly amount and nobody has bothered to tell her that there is difference in the rate of interest. If she knew the intererst rate is 8.5% she would have withdrawn the amount from your Bank.

Dear Sir,

I worked for Centurion Bank of Punjab Ltd, The thing is Accenture have
submitted my PF documents 8 months back. But still I haven't get my PF
amount.
Please find the details as shown below------>
PF A/c No. : MH/BAN/44678/24922
Name : Manish Kumar
Address : : G-38, D.D.A. Flats Ajmeri Gate,
Delhi-11006.
Contact No : [protected] / [protected]
Bank name & A/c.No : Centurion Bank of Punjab Ltd..(H.D.F.C.Bank)
[protected]
Please help some one on this.

Thanks & Regards
Manish Kumar
[protected]

Dear All Exixting customer.
I have taken loan from citi finanace as Two Wheeler loan in April-2007. my loan account no[protected]. i have paid all the EMI with Extra 2 installment in cash. but thay are saying this receipt not belongs with our bank. you have paid short payment . i swap my ch. but tey deduct from my account and now call everyday pay your installment . i am very fedup. i don't know how to treat with this bank.

if you have any advice for me please mail me.
thanks

Hi,

its my account number [protected], i got deducted Rs 10, 000 from my account while i was trying to take amount from atm on 30-dec-08, but got deduction for the same.
i did complain for the same but when ever i used to talk to phone banking executives they always used to say that my complain is in process.


so pls provide me the solution in this matter ASAP.
pasting the mini statement with this complaint.

Renu kumar
[protected]
renu.[protected]@gmail.com


Dec 2008 NWF-[protected] -MEERUT[protected] Dec 2008 17.80 839.31
30 Dec 2008 NWD-[protected] -MEERUT[protected] Dec[protected].00 857.11
30 Dec 2008 SALARY BASL DEC[protected] Dec[protected].00 10857.11
24 Dec 2008 EWF-[protected]-MEERUT[protected] Dec 2008 17.80 10.11