HDFC Bank Complaints & Reviews

354+708 amb charge kya hai ye jo cut kiya hai

Call me [protected]

ACH Debit mandate registered for Rs. 10000.00 /- with frequency ADHO in HDFC Bank A/c No.XXXXXXXXX91391 for DREAMPLUG TECHNOLOGIES PR with UMRN No.HDFC[protected].

My name is Thomson I have debited some amount in my account and it is salary account and some amount 1390 has been deducted from my account without any valid reason and I did not get any msg or E-mail from the HDFC bank.This is not fair and amount deducted from twice 700 plus 400 from my account. My accessing net banking I get shocking and looking to the statement the amount detuted for maintaines purpose.. What is this...?? I want my Money back and should be refundable as soon as possible... so please taken as consider and I want my money as soon as possible

Dear Sir,

This is to bring to your notice that I, Ansh Deo Mishra, am an Account Holder of HDFC Bank and Holding HDFC VISA Platinum Debit Card there’s withdraw from my Account via my Debit card, I have neither authorised nor participated in below transaction’s. I confirm that the card is still in my possession, the card details and unauthorised transaction are as below
08.09.2021 Ref. no [protected] amount Rupees 10000/-
08.09.2021 Ref. no [protected] amount Rupees 10000/-
08.09.2021 Ref. no [protected] amount Rupees 10000/-
08.09.2021 Ref. no [protected] amount Rupees 5000/-
08.09.2021 Ref. no [protected] amount Rupees 200/-
Total Amount: 35200/-
Card issued to: Ansh Deo Mishra
Card no. Details: xxxx-xxxx-xxxx-6900
Card type: VISA Platinum
Card: Debit Card
I have filled 'dispute form' and send to HDFC Bank within 24 hour and send email to HDFC (Riskcontrol. [protected]@hdfcbank.com, cc[protected]@hdfcbank.com) but didn't get any reply/any action from bank.

I have also registered my complaint online in cyber cell
Request you to acknowledge this matter and do the needful at the earliest. I’m willing to extend my full cooperation to all concerned authorities for this matter.

Thanks
Ansh Deo Mishra

My account has been debited twice with Rs.105.00 and Rs.708.00for "AMB CHRG INCL GST" for Jul 2021 and Aug 2021on date 9 Sep without any prior intimation or alert.

If my account was not maintained in the month of Jul .. then they had to deduct the charges in Aug so that i can keep maintain my account in that month. How they can debite both at same time..?

I have never been communicated via Email or SMS for any...

An unauthorised transaction from my credit card was done by 05/09/2021 sunday i got a message regarding that transaction alert:rs.700.50 spent via credit card xx9475 at amazon1258399 on[protected]:13:13:29 without pin/otp

Hi,

I am a hdfc bank credit card holder.

I don't want this membership, so cancel the membership before fund renewal date .

Regards,
Nithin Prakash

My account has been debited four times for ach debit for four sips I had setup autodebit for.

A total of 2300 rupees!

What is this debit Hdfc bank? I was never informed of such charges else I would have auto setup for a later day in the first week of salary disbursal. Not always salaries are on time/day.

I need my money back!

To whosoever it may concern,

I applied for infinia credit card through your representatives a week back. I was told that I meet all the criteria and submitted all the requested documents. Today when I tracked the credit card status, the bank website shows as ‘DECLINE’ without any reason.

Can you please provide me resolution/reason for decline....

2 months without a response !

I have been following up for my expired HDFC FOOD card .
With TCS and CTS foodcardsupport teams

foodcardsupport.[protected]@hdfcbank.com
foodcardsupport.[protected]@hdfcbank.com

I submitted this request on 8th JULY 2021

ALERT:Rs.199.00 spent via CREDIT Card xx9768 at AMAZON1258399 on[protected]:23:42:46 without PIN/OTP.Not you?Call [protected].

Transaction id:[protected]rW46wM7
Rs. 11993 transaction failed but money debited and not refunded yet even after 8 days. There is no customer care for hdfc payzapp. Plz refund the payment

Despite requesting HDFC to come up with the settlement option, for last 15 days, haven't heard from them on the concern.

Each day I get call from bank/collection department to do the payment but in spite of requesting to settlement

Have raised ticket within SLA of 3 days, still no use.

I am Sundar, I have an existing salary account which was created in July 2016 in a company called Contus. The account which i was maintained till September 2020 and there is no negative balance till that timeline.

After that I joined a new company so they have opened a new account in another bank. So I forget to maintain it. But now I joined a new company and they are asking to open a new account in hdfc but i cannot create it because the existing account is still active with a negative balance of Rs 5082.

I did not receive mail regarding my salary account getting a negative balance.

But I received mail regarding my salary account moving to a Savings account on the date of 15th dec 2020.

I Visited a nearest Vallioor branch in my hometown -
Branch URL - https://v1.hdfcbank.com/branch-atm-locator/?state_name=Tamil%20Nadu&city_name=Ti...⇄

The branch manager told me that you have to pay a negative balance, but my account was converted into a savings account on december 2020. So please solve this issue. I cannot pay a negative balance because I don't know that a savings account with a particular balance should be maintained and in that mail also there is nothing about negative balance.

I want to close the account without paying any negative balance.

I PURCHASED A PHONE FROM FLIPKART LAST MONTH ON NO COST EMI
NOW THE STATEMENT SHOWS MER EMI INT NBR charges as good as 10 percent

what exactly is this?

Dear Sir

Myself, Sajal Debnath i was send a request to IRDA ([protected]@irdai.gov.in) for removing my PAN No FQKPD7927Q from IRDA PAN LOOKUP PORTAL because due to this agent Code I'm not eligible to join any other insurance company as a Employee.

Sir recently I was done a interview and I got selected in Tata AIA but due to this PAN NO and agent Code showing on IRDA PAN LOOKUP PORTAL my company is hold my joining they are told me that first I have to remove my PAN NO and agent Code from IRDA PAN LOOKUP PORTAL after that they will issue my offer letter.

Sir it's my humble request to you please arrange to remove my PAN No and agent Code from IRDA PAN LOOKUP PORTAL.

I was always thankful that you could help me.

Sajal Debnath
PAN NO FQKPD7927Q
HABRA (WEST BENGAL)
Agent Code No 00966997
Mobile No [protected]

I took a personal loan from hdfc. I did not go to the branch. A staff from. Hdfc vytila, kochi branch came to my office and done all the paperworks. Also they offered me a zero balance account in hdfc. I said that i already have a zero balance account in axis. Then that staff said me, it will be easy for the ecs when u opened this account in hdfc. So loan emi will get debited from this account. And i started that zero balance account. But after some months, amb charges get deducted from my account. And when i contacted the staff who opened me the loan and sb account, he said that it may be some technical error. It will credited back to you. But this happened many times after that and i received same reply from the staff. Going forward, he didnot start answering my calls. And due to covid situation, i am also unable to goto branch.
So i raised a complain in the hdfc portal. And then branch contacted me and they reverted only 2 charges and closed the complaint. And the branch staff said they will revert all charges in 2 days. Many months passed after that. I followup the staff most of the day. And she said many excuses. And one day i directly go to the branch and she worked with me and spend half dat there and she said that all charges ate now reverted. And will reflect in 2 days. But now again a month passed and still it not credited. Branch staff also not picking the call now.

I visited the HDFC bank branch in Manipal on August 23rd 2021. I informed I wished to open a current account and was carrying all the necessary documents as per their website. This is when they informed that I had to give a cheque from another bank account in order to avail their account opening service.

To this I disclosed that I did not hold a cheque book facility from my primary banker though I do have a SBCHQ-CSA because it was a paid facility and I never required a cheque book so far. To this they replied that I could have my father or husband to offer their cheque book so that I could avail an account with HDFC.

To me, this option I was surely not interested because I am a tax paying, salaried women with financial independency and security who could maintain their minimum balance required which is max upto Rs.25000/-

After my disappointing experience with the HDFC Manipal Branch I sent an e-mail dated August 30, 2021 to their customer service. In response to that I received a call from a lady (name withheld) and told that the cheque requirement was mandatory to fulfill my KYC requirement. She also added she waited an entire day to respond to me since she wanted clearance and confirmation of the cheque requirement from her superiors as well. She was more interested to know who my employer was than resolving my issue. She concluded the discussion by saying that someone superior (informed a name, but withheld) to her would contact me which never happened.

In a time when PMJDY is promising account opening facility to all eligible adults in India, I have faced this bitter experience from a leading Private Bank in India. I hope to get my request resolved.

I having account in HDFC Bank in branch of sector 11 rohini in Delhi.
On 15 Aug 21, around 18:10 hrs, somebody fraudulently transfer Rs. 14, 800 from account without my consent. I got message form bank about that which was later disappeared from my phone. Within few minutes I raised my complaint about that debit card fraud and also blocked my account, debit card, UPI and Net banking.
My complaint number is MUMP[protected] which was later merged on reference number:[protected]raised in HDFC Bank)
Also raised complaint in Cyber Cell too. Complaint Acknowledgement No.[protected], dated[protected] & Complaint_Detail_[protected]
On 16 Aug21, I filled dispute card form, cutting copy of Debit card, and also attached copy of cyber cell and deposited in sector-11, home branch. (As per RBI guidelines filled complaint within 3 days of fraudulently happened.)
Meanwhile I got SMS & Email from cyber cell (on 16 Aug 21) which stated that
“Dear Sir/ Madam, Status of your Complaint Acknowledgement No.[protected], dated[protected]reported on Cyber Crime portal is Rs.14815has been Put on Hold. Kindly contact to your respective Bank/ Branch. Regards National Cyber Crime Reporting Portal.”
Then I rushed to my home branch and informed about that but they said me to contact customer service for that.
I got call from HDFC Bank (Ms Anita from Dispute department ). I advised her about that message. She told me that send mail on [protected]@hdfcbank.com and also quote that reversal amount from merchant.
I did that and sent mail on 19 Aug. to that email id.
from:
Delight InsightÂ

to:
[protected]@hdfcbank.com

date:
Aug 19, 2021, 7:14 PM

subject:
Complaint MUMP[protected].

mailed-by:
gmail.com

Delight InsightÂ

Thu, Aug 19, 7:14 PM (9 days ago)

to support

Dear All, Â

I had a word with Ms Anita from Dispute department

For you info I got message from HDFC

As per below mail, already didÂ

"Msg HDFC Bank -Your request has been registered vide comp MUMP[protected].We will revert to you within 7 working days."

Please advice about the same

Got msg from Cyber cell Delhi Police

'Dear Sir/ Madam,
 Status of your Complaint Acknowledgement No. [protected], dated 16/08/2021 14:53:40, reported on Cyber Crime portal is Rs. 14815 has been Put on Hold. Kindly contact to your respective Bank/ Branch.Â
RegardsÂ
National Cyber Crime Reporting Portal

Request you to get my amount reversal from merchant as per above message of cyber cell

Regards
Amit chhillar
[protected]

Then I got many mails from hdfc bank from dispute team ([protected]@hdfcbank.com) about that.
Also got message that they will advice within 7 working days.
I got mail form HDFC Bank on 27 Aug 21.
On Fri, 27 Aug, 2021, 11:38 Debit card Disputes, wrote:
Dear Customer,
 Thank you for writing to us.
 We take this opportunity to update you on your complaint regarding transactions of Rs. 14800.00 and Rs. 15.00 dated  15/08/2021 at M/s  RAZ*GetMega on your Debit Card number ending with XX1182.
  We would like to inform that the said transactions are duly authorized E-commerce transactions done using the above mentioned Debit Card. As you must be aware, as per regulatory guidelines, all online card transactions are to be carried through an additional authentication/validation.
 This second level/additional password is the Verified through ATM PIN/Secured Password, and the same is privy only to the customer and an E-commerce transaction cannot take place without a possible compromise of the password by the customer and except the customer nobody else can access the Debit Card details and incur the transactions without the knowledge of the customer. Further the said PIN/Password needs to be kept discreetly by customer without the same being shared with any person or persons as it may result in the Debit Card being misused.
 Following are the ways through which the password can be compromised:
 I. Replying to a unsolicited mail and thus sharing personal account credential details (Phishing Mail).
 II. By Compromising the Debit Card details & password by logging through a Cyber Cafe or a Shared Computer wherein malicious Software could capture the Password and passing the same to the third party.
 III.The PC being infected by a virus (called as Trojan) which can capture a Password and the same being passed on to a Third Party.
 IV.Password being compromised by the “Man in the middle attack " wherein a deviant Software hijacks the Computer and captures all information entered so as to use the same with a malicious intent.
 Based on above information provided, the bank will not be able to bear the liability for disputed transactions.
 Looking forward to your continued patronage & support.Â
In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Ms. Punam Umesh Naik at HDFC Bank Ltd., 2nd Floor, Zenith House, Mahalaxmi, Mumbai 400034 or E-mail at grievance.[protected]@hdfcbank.com . Alternatively, you can call our grievance cell at Toll Free:[protected].Â
 The Reference number for your query is  16002892 .
 Regards,
Â
Vinod
Manager
HDFC Bank Ltd
 [protected][protected][protected][protected][protected][protected][protected][pr...⇄
Now bank is saying that he is not liable for that. Straight way refusing that,
From above mail bank committed that transaction was done by debit card.

“ We take this opportunity to update you on your complaint regarding transactions of Rs. 14800.00 and Rs. 15.00 dated  15/08/2021 at M/s  RAZ*GetMega on your Debit Card number ending with XX1182.
We would like to inform that the said transactions are duly authorized E-commerce transactions done using the above mentioned Debit Card. As you must be aware, as per regulatory guidelines, all online card transactions are to be carried through an additional authentication/validation. “
First of all transaction was not done by me of 14, 800 and was not duly authorized by me. Without my consent how bank did it. They sent any OTP for that to me. Which was not mentioned there.
As per RBI guidelines” IF you do so then you will not have to bear any kind of loss. RBI has also said that the fraudulently withdrawn amount from the customer's account will be returned to his bank account within 10 days on informing the bank within the stipulated time”
So request you to take up with bank and get my money back to my account. Even transaction was hold by Cyber cell as informed to bank but they didn’t took action on it.
Now only saying that it is not liable.
Without my consent, how money took from my account.

I have transferred Rs.1000 and Rs.500 on September 1st and I got the below SMS,

UPDATE: Your money transfer of INR xxxx on 01-09-21 timed out due to technical reason.

Amount got debited from my account