| Address: Ambala cantt haryana |
SIR,
I m registered HDFC bank account holder having account in HDFC bank, Ambala cantt( sadar branch) registered mobile- [protected], PATHIK BHASIN
Mr Nishant Rastogi, # [protected] employee from Credit Card sales, Visited my office a month ago to issue/ execute Credit Card formalities.
There he made several false commitments while signing the documents and issued me a credit Card.
After a span of time 3-4 weeks i messaged him to update me regarding CC not delivered, he gave No response to my whats app messages.
i messaged him again for the same.
what attitude he shows me that you have problem in your address and thats my CC is on hold.
is that customer duty to follow up his credit card or is it a duty of sales team to ask me for my address proof is its not proper?
later he is showing me attitude writing that
" you check your mail first"
is that kind of reply your team responds to their customers & or this kind of behaviour your employees shows to customer after sales service.
At first stage he writes Application is on hold.
when i said cancel my application.
HE SAYS ITS ALREADY CANCELLED.
soo lenient behaviour towards customer and profession that HDFC bank ONLY knows.
latter i have to block him on whats app .
To take proper feedback and to know the exact issue i called him,
NOW THE SITUATION GOT WORSE,
reason being he started using foul language on call,
what he states,
that" tu hogga apne ghar ka vakil, hamari dikaat nahi hai credit card issue nahi hua" hawa mien naa udd zayada, jo karna hai karle.
" hamara sales ka target poora ho gaya"
cc chahiye toh dubara apply kardo.
THIS IS THE LANGUAGE YOUR SALES TEAM USE.
hats off to the employees.
For evidence regarding messages and call details, i m attaching below screen shorts for your kind reference.
please take necessary action asap as this behaviour is not acceptable at all.
my communication Contact- [protected]
HDFC Bank customer support has been notified about the posted complaint.
Dear sir,
Thanks for your response.
As per my understanding it is not pre-payment issue. Actually the interest (Rs. 8700.00) till end of tenure for our gold loan has been already collected by bank in the 1st day of loan disbursal and it was not communicated to me that if I settle this loan amount before 8 days of maturity extra charge will be collected. Without giving this information charge has been deducted from my bank account. Settlement of loan after 8 days without any charge would be more convenient for me.
I am not satisfied from your response.
Requesting you please check the actual issue and resolve this.
Looking forward to your kind consideration.
Thanks
My 2nd response on Mr. Anuj Kumar's mail is as below -
Dear sir,
My simple submission is that if you informed me before the amount deduction from my bank account I did not close my Gold loan. Waiting for next 8 days was not a big issue for me. After submission of my paper I was told to wait outside the bank. I was waiting for my number but suddenly I got message that this amount has been deducted from my bank account. Signature in the paper was taken after deducting the amount from my bank account.
Your colleague told me that by mistake charge has been deducted from your bank account. When you come next time we will adjust this amount and now you are saying that everything communicated to me before closing the loan.
I am a regular costomer of your branch. Hope you will do justice with me.
Thanks
My issue has not been resolved yet and bank is giving various arguments. Requesting you please look into this matter.
Thanks