HDFC Bank Complaints & Reviews

I am Sundar, I have an existing salary account which was created in July 2016 in a company called Contus. The account which i was maintained till September 2020 and there is no negative balance till that timeline.

After that I joined a new company so they have opened a new account in another bank. So I forget to maintain it. But now I joined a new company and they are asking to open a new account in hdfc but i cannot create it because the existing account is still active with a negative balance of Rs 5082.

I did not receive mail regarding my salary account getting a negative balance.

But I received mail regarding my salary account moving to a Savings account on the date of 15th dec 2020.

I Visited a nearest Vallioor branch in my hometown -
Branch URL - https://v1.hdfcbank.com/branch-atm-locator/?state_name=Tamil%20Nadu&city_name=Ti...⇄

The branch manager told me that you have to pay a negative balance, but my account was converted into a savings account on december 2020. So please solve this issue. I cannot pay a negative balance because I don't know that a savings account with a particular balance should be maintained and in that mail also there is nothing about negative balance.

I want to close the account without paying any negative balance.

I PURCHASED A PHONE FROM FLIPKART LAST MONTH ON NO COST EMI
NOW THE STATEMENT SHOWS MER EMI INT NBR charges as good as 10 percent

what exactly is this?

Dear Sir

Myself, Sajal Debnath i was send a request to IRDA ([protected]@irdai.gov.in) for removing my PAN No FQKPD7927Q from IRDA PAN LOOKUP PORTAL because due to this agent Code I'm not eligible to join any other insurance company as a Employee.

Sir recently I was done a interview and I got selected in Tata AIA but due to this PAN NO and agent Code showing on IRDA PAN LOOKUP PORTAL my company is hold my joining they are told me that first I have to remove my PAN NO and agent Code from IRDA PAN LOOKUP PORTAL after that they will issue my offer letter.

Sir it's my humble request to you please arrange to remove my PAN No and agent Code from IRDA PAN LOOKUP PORTAL.

I was always thankful that you could help me.

Sajal Debnath
PAN NO FQKPD7927Q
HABRA (WEST BENGAL)
Agent Code No 00966997
Mobile No [protected]

I took a personal loan from hdfc. I did not go to the branch. A staff from. Hdfc vytila, kochi branch came to my office and done all the paperworks. Also they offered me a zero balance account in hdfc. I said that i already have a zero balance account in axis. Then that staff said me, it will be easy for the ecs when u opened this account in hdfc. So loan emi will get debited from this account. And i started that zero balance account. But after some months, amb charges get deducted from my account. And when i contacted the staff who opened me the loan and sb account, he said that it may be some technical error. It will credited back to you. But this happened many times after that and i received same reply from the staff. Going forward, he didnot start answering my calls. And due to covid situation, i am also unable to goto branch.
So i raised a complain in the hdfc portal. And then branch contacted me and they reverted only 2 charges and closed the complaint. And the branch staff said they will revert all charges in 2 days. Many months passed after that. I followup the staff most of the day. And she said many excuses. And one day i directly go to the branch and she worked with me and spend half dat there and she said that all charges ate now reverted. And will reflect in 2 days. But now again a month passed and still it not credited. Branch staff also not picking the call now.

I visited the HDFC bank branch in Manipal on August 23rd 2021. I informed I wished to open a current account and was carrying all the necessary documents as per their website. This is when they informed that I had to give a cheque from another bank account in order to avail their account opening service.

To this I disclosed that I did not hold a cheque book facility from my primary banker though I do have a SBCHQ-CSA because it was a paid facility and I never required a cheque book so far. To this they replied that I could have my father or husband to offer their cheque book so that I could avail an account with HDFC.

To me, this option I was surely not interested because I am a tax paying, salaried women with financial independency and security who could maintain their minimum balance required which is max upto Rs.25000/-

After my disappointing experience with the HDFC Manipal Branch I sent an e-mail dated August 30, 2021 to their customer service. In response to that I received a call from a lady (name withheld) and told that the cheque requirement was mandatory to fulfill my KYC requirement. She also added she waited an entire day to respond to me since she wanted clearance and confirmation of the cheque requirement from her superiors as well. She was more interested to know who my employer was than resolving my issue. She concluded the discussion by saying that someone superior (informed a name, but withheld) to her would contact me which never happened.

In a time when PMJDY is promising account opening facility to all eligible adults in India, I have faced this bitter experience from a leading Private Bank in India. I hope to get my request resolved.

I having account in HDFC Bank in branch of sector 11 rohini in Delhi.
On 15 Aug 21, around 18:10 hrs, somebody fraudulently transfer Rs. 14, 800 from account without my consent. I got message form bank about that which was later disappeared from my phone. Within few minutes I raised my complaint about that debit card fraud and also blocked my account, debit card, UPI and Net banking.
My complaint number is MUMP[protected] which was later merged on reference number:[protected]raised in HDFC Bank)
Also raised complaint in Cyber Cell too. Complaint Acknowledgement No.[protected], dated[protected] & Complaint_Detail_[protected]
On 16 Aug21, I filled dispute card form, cutting copy of Debit card, and also attached copy of cyber cell and deposited in sector-11, home branch. (As per RBI guidelines filled complaint within 3 days of fraudulently happened.)
Meanwhile I got SMS & Email from cyber cell (on 16 Aug 21) which stated that
“Dear Sir/ Madam, Status of your Complaint Acknowledgement No.[protected], dated[protected]reported on Cyber Crime portal is Rs.14815has been Put on Hold. Kindly contact to your respective Bank/ Branch. Regards National Cyber Crime Reporting Portal.”
Then I rushed to my home branch and informed about that but they said me to contact customer service for that.
I got call from HDFC Bank (Ms Anita from Dispute department ). I advised her about that message. She told me that send mail on [protected]@hdfcbank.com and also quote that reversal amount from merchant.
I did that and sent mail on 19 Aug. to that email id.
from:
Delight Insight

to:
[protected]@hdfcbank.com

date:
Aug 19, 2021, 7:14 PM

subject:
Complaint MUMP[protected].

mailed-by:
gmail.com

Delight Insight

Thu, Aug 19, 7:14 PM (9 days ago)

to support

Dear All,

I had a word with Ms Anita from Dispute department

For you info I got message from HDFC

As per below mail, already did

"Msg HDFC Bank -Your request has been registered vide comp MUMP[protected].We will revert to you within 7 working days."

Please advice about the same

Got msg from Cyber cell Delhi Police

'Dear Sir/ Madam,
Status of your Complaint Acknowledgement No. [protected], dated 16/08/2021 14:53:40, reported on Cyber Crime portal is Rs. 14815 has been Put on Hold. Kindly contact to your respective Bank/ Branch.
Regards
National Cyber Crime Reporting Portal

Request you to get my amount reversal from merchant as per above message of cyber cell

Regards
Amit chhillar
[protected]

Then I got many mails from hdfc bank from dispute team ([protected]@hdfcbank.com) about that.
Also got message that they will advice within 7 working days.
I got mail form HDFC Bank on 27 Aug 21.
On Fri, 27 Aug, 2021, 11:38 Debit card Disputes, wrote:
Dear Customer,
Thank you for writing to us.
We take this opportunity to update you on your complaint regarding transactions of Rs. 14800.00 and Rs. 15.00 dated 15/08/2021 at M/s RAZ*GetMega on your Debit Card number ending with XX1182.
We would like to inform that the said transactions are duly authorized E-commerce transactions done using the above mentioned Debit Card. As you must be aware, as per regulatory guidelines, all online card transactions are to be carried through an additional authentication/validation.
This second level/additional password is the Verified through ATM PIN/Secured Password, and the same is privy only to the customer and an E-commerce transaction cannot take place without a possible compromise of the password by the customer and except the customer nobody else can access the Debit Card details and incur the transactions without the knowledge of the customer. Further the said PIN/Password needs to be kept discreetly by customer without the same being shared with any person or persons as it may result in the Debit Card being misused.
Following are the ways through which the password can be compromised:
I. Replying to a unsolicited mail and thus sharing personal account credential details (Phishing Mail).
II. By Compromising the Debit Card details & password by logging through a Cyber Cafe or a Shared Computer wherein malicious Software could capture the Password and passing the same to the third party.
III.The PC being infected by a virus (called as Trojan) which can capture a Password and the same being passed on to a Third Party.
IV.Password being compromised by the “Man in the middle attack " wherein a deviant Software hijacks the Computer and captures all information entered so as to use the same with a malicious intent.
Based on above information provided, the bank will not be able to bear the liability for disputed transactions.
Looking forward to your continued patronage & support.
In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Ms. Punam Umesh Naik at HDFC Bank Ltd., 2nd Floor, Zenith House, Mahalaxmi, Mumbai 400034 or E-mail at grievance.[protected]@hdfcbank.com . Alternatively, you can call our grievance cell at Toll Free:[protected].
The Reference number for your query is 16002892 .
Regards,

Vinod
Manager
HDFC Bank Ltd
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Now bank is saying that he is not liable for that. Straight way refusing that,
From above mail bank committed that transaction was done by debit card.

“ We take this opportunity to update you on your complaint regarding transactions of Rs. 14800.00 and Rs. 15.00 dated 15/08/2021 at M/s RAZ*GetMega on your Debit Card number ending with XX1182.
We would like to inform that the said transactions are duly authorized E-commerce transactions done using the above mentioned Debit Card. As you must be aware, as per regulatory guidelines, all online card transactions are to be carried through an additional authentication/validation. “
First of all transaction was not done by me of 14, 800 and was not duly authorized by me. Without my consent how bank did it. They sent any OTP for that to me. Which was not mentioned there.
As per RBI guidelines” IF you do so then you will not have to bear any kind of loss. RBI has also said that the fraudulently withdrawn amount from the customer's account will be returned to his bank account within 10 days on informing the bank within the stipulated time”
So request you to take up with bank and get my money back to my account. Even transaction was hold by Cyber cell as informed to bank but they didn’t took action on it.
Now only saying that it is not liable.
Without my consent, how money took from my account.

I have transferred Rs.1000 and Rs.500 on September 1st and I got the below SMS,

UPDATE: Your money transfer of INR xxxx on 01-09-21 timed out due to technical reason.

Amount got debited from my account

A reverse transaction of Rs 500 from Bothra Mobiles on 04 Sep 2021 at 15:54:09 not yet credited in account. Massage for same received but amount not yet credited in account, neither it is reflecting in any pending transaction.

Please release the the radha Krishna serial it so much onterst and so much attractable every24hours i watch vijay TV only please release the serial in afternnon at3.30

Please note that below mentioned 2 policies were mis sold to us as one time policy - We were never informed that these have to be paid multiple years together - I am a very small tour operator and it is not possible for us to continue paying further premiums for below mentioned 2 policies.

WE should be greatly obliged, If you kindly cancel the above policies and refund us the principal amount which We have deposited as a yearly Premium.

We have sent mail many times, but We are eagerly waiting for your proper decession as soon as possible.

. POLICY NO:[protected] Santanu Mitra-Date Of Birth- 04/12/1968, Phone No:- [protected].

POLICY NO:[protected], -- SRAVASTI MITRA. DATE OF BIRTH:-22/10/1970, PH.NO.-[protected]

[protected][protected][protected][protected][protected][protected][protected]

WITH BEST REGARDS,

SANTANU MITRA.
SRAVASTI MITRA.

I bought an iphone which had hdfc offer of 6000 cashback on 12th june. I checked with bank and was told that i will receive within 90 days.
90 days are about to end and I have not yet received any cashback.

How do you get insurance from my account without asking my permission
If money goes out of my account tomorrow, you are responsible for it.
Who gave you the right to deduct money from my account?
I need to resolve my doubts as soon as possible.

ACH Debit mandate registered for Rs. 15000.00 /- with frequency ADHO in HDFC Bank A/c No.XXXXXXXXX60215 for Razorpay software pvt ltd with UMRN No.HDFC***

I got this sms today but haven't authorised any debit mandate. Customer care isn't useful. And branches are not open today being Sunday.

Dayanand [protected]

Plz release the amount hold through gefu held by hdfc

On 9th of August Amazon India processed the 199 Rupees refund in my debit card EMI but till now the payment si not added in bank account the Amazon india provided refund reference number[protected]
So please check and provide me the refund

I have applied for a credit card application on 22nd August. I got my e-approved email but it's been 14 days. Till now none of your HDFC Bank representative has call or visited to my office address for verification of my credit application.

Please remove the No debit from my account . So that hold can also be removed from my account and I can use it.....

Hello,

By mistake, I have made the credit card payment twice. Please help me to get it resolved....

I used HDFC app to trasfer money using UPI but money got debited and it showed transaction failed and money is not received on both end. As both are my account though which I transferred and to which I was suppose to receive it. And no customer care number is available to call on....

Fraud person call me on Friday and he said that he is the assistant manager of HDFC Bank . He told me that you want job. I said yes. Then he said that there is one job you have to fill up kyc from online . I said ok . Then fraud person told me that you have to register . Fraud person told me give your I'd proof. I gave my I'd proof like hlsc marksheet, Aadhaar card, and passport size photo.fraud person said that you have to pay 499 . Finally I have pay 499 to his bank account . Then he change his word and told me that you have to pay 1499. I said what . Then he said that I told you 1499 but wrong he told me only 499. Please help me.