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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 243

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V
Vasumati Nair
May 28, 2021
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Your Home Branch refused to accept my application for closure of SB Account, stating that some loan is pending. If any loan is pending, there should have been a regular deduction of emi from the SB Account. However, there is no such deduction, as there is no loan pending. Stop harassing a common man.
HDFC Bank customer support has been notified about the posted complaint.
May 28, 2021
Updated by Vasumati Nair
what is my complaint no. and how are you showing it as resolved?
Verified Support
May 29, 2021
HDFC Bank Customer Care's response
Hi Vasumati,

Apologies for the inconvenience. Kindly write to grievance.[protected]@hdfcbank.com to share details of your issue, your Account No. & registered contact details. Please mention reference number IG[protected] for us to promptly respond to you via e-mail.

-Anay
May 30, 2021
Updated by Vasumati Nair
Received call from Bank. The issue pertains to the loan department of the bank who have not issue clearance on the loan taken for purchase of electronic items from Croma in the month of July 2019 and on which the last EMI was debited in the month of August 2020.
Got a call yesterday from the Branch Manager. The problem is from the loan Department. They have not issued no due certificate or any clearance for purchase made from Croma in the month of July 2019. The last instalment was debited from the SB Account on 05.08.2020.
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    V
    Vasumati Nair
    May 28, 2021
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    Address: A-504, Shivani Flats, Near Mother's Schoo, Off Gotri Road, Vadodara 390 021

    SB A/c No.[protected] - I had visited one of your branch for closure of my mother's SB A/c, as she is no more. I was advised to write an application. Today, I visited the home branch along with letter, death certificate and copy of my identity. I was told that the loan department has not issued clearance for the loan I had taken.
    I am at a loss, as the loan taken for purchase of electronic items has already been repaid. If you are giving loan at the store itself, what stops you from issuing clearance, when the loan amount is paid along with interest.
    Due to this inefficiency of your organisation, I am being made to run from post to post for no fault of mine.
    You are requested to look into the matter and issue clearance from your loan department and carry out the procedure for closure of my mother's SB Account.
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 29, 2021
    HDFC Bank Customer Care's response
    Dear Vasumati,

    We regret the inconvenience caused to you. We request you to write us at grievance.[protected]@hdfcbank.com and confirm the complete loan number and type of loan to which you are referring so that we can check and assist you. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Nadia
    HDFC Bank Customer Assistance
    May 30, 2021
    Updated by Vasumati Nair
    There were two different loans for purchase made from Croma, Central Square, Vadodara on 21.07.2019 for which EMI of Rs.3794/- and Rs.4966/- was debited from the Month of August 2019 to May 2020 and August 2020. The details can be seen from your records.
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      Adityamishra1997
      May 28, 2021
      Resolved
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      Resolved

      Dear sir
      I am ex employee of hdbfs (Hbl global pvt ltd) my employee id is a46105.Designation as sales executive department forex and cross sales. I was working from 09January 2020 to 17sep2020. I was also resign. But till date i have not recieve my releaving letter. So i requiested you to kindly provide me my releaving letter. Send my releaving letter on my email id - [protected]@gmail.com.
      Name: Aditya kumar Mishra
      Employee code: a46105
      Mobile number:[protected]
      May 31, 2021
      Complaint marked as Resolved 
      Send me reliving letter or experience letter in my email
      HDFC Bank customer support has been notified about the posted complaint.
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        M
        mohsen ramezani
        May 27, 2021
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        We paid from your bank on 17th, but did not recieve In China yet, already 10days.
        What we can do, thanjs
        HDFC Bank customer support has been notified about the posted complaint.
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          R
          Rambabu Chandragiri
          May 27, 2021
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          OneAssit membership ID [protected], was renewed (amount 1899/-)without consent even after clearly intimated in the previous renewal ( that was also done without consent and it was recorded). cancel immediately and refund back without any explanation.

          Rgds
          Chandragiri Rambabu
          Card 1714.
          HDFC Bank customer support has been notified about the posted complaint.
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            V
            Vignesh Aiyer
            May 27, 2021
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            My credit card got delivered to the old mailing address and as I was not present there it has been returned to the bank, I have updated the mailing address but I am not able to find any contact details that can help me with the re-dispatch of my card.
            I need help with my credit card re-dispatch process.
            HDFC Bank customer support has been notified about the posted complaint.
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              A
              Anaita Singh
              May 26, 2021
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              Resolved

              I've had a really good record with Hdfc bank, before 5/6 days without giving me any notice they have blocked my salary account, I've been trying really hard to talk to the customer care, but they eventually end up saying "you should talk to this department, I'll forward your call" and hung up after making me wait for long. Due to strict lockdown at my city I'm not able to visit the bank. And this is the only account i have, I stay alone and all my transactions are from this account, which makes life so difficult at the moment and all the things that they claim of being virtual / Personal manager who is of no use and everything can be handle is a big scam I feel. It's really unprofessional and also to put somebody go through this just because they have an account in your bank is horrible!
              Aug 13, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 27, 2021
              HDFC Bank Customer Care's response
              Dear Customer,

              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
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                R
                rhlknd7
                May 26, 2021
                Resolved
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                Resolved

                Unwarranted Penalty Charges by HDFC

                I have salary account with HDFC for the last 12 years. I also happen to have a car loan, for which I pay Rs 11177 every month. This month there was some shortfall( of ~Rs400) on the day of deduction, but i had it replenished and the EMi was deducted on the very same day.
                Even then, I was charged a check bounce charge of Rs 649. To my utter surprise, there was an additional deduction of Rs 236 citing EMI return charges few days later.br...
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                N
                nitikapr
                May 26, 2021
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                I haven't registered with any Spotify plan. Then also i am getting charges for Spotify charges as credit charges. I don't know why. Please look into it. And help me as i tried to figure out but didn't got any solution. Customer care isn't reachable. So at last came here. Can you please remove the charges of Spotify which i haven't available from my credit balance.
                +1 photos
                HDFC Bank customer support has been notified about the posted complaint.
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                  R
                  Rathodab
                  May 26, 2021
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                  Car loan holder dies (Loan account no:- 49831356)

                  Dear sir /Ma'am,

                  As i already informed to HDFC the loan holder is no more with us ​and the insurance which was claim is denied from Hdfc ergo,

                  I went to hfdc Kandivali retail office branch, As told them due to my father died we are in financial crisis we wont be able to pay this much of amount give us some waiver they had register the complain and they have forwarded to collection team to but collection team...
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                  Piyush Mandani
                  May 25, 2021
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                  Around 55 Days has been Gone And Now You checked my clearance status why ?????? Clearance checked it should be done around 10 - 15 Days started it Leaving date as per Industry Norms if I am not wrong... Why You people Not Checked before my Mail and Reminder i also shared my ***NO DUE CLEARANCE ****certificate As well if I am not mail marked to all seniour you people are not started my FNF that's all about seriousness If in my case put your position Then You realise I know all Process of FNF i want this should be on Promptly Any how and Now i have no patience...HDFC top Management Rediculas about Employee care i mailed to top management but non of Executive bothered To reply really ridiculas Approach Toward employee care...hats it
                  HDFC Bank customer support has been notified about the posted complaint.
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                    S
                    Souvik1234
                    May 25, 2021
                    Resolved
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                    Resolved

                    Dear team
                    Pls note that i have made the two payments on the wrong credit card number. Kindly advise a solution asap.
                    While making payment through Paytm wallet I types the wrong card number and the payment made successful. I do have transaction number with me. Pls arrange to resolve the same urgently.
                    Transaction id#. [protected] &[protected]
                    Payment mode : Paytm wallet
                    +2 photos
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 27, 2021
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 05 working days ( 02/06/2021). We request you to bear with us in the interim. The reference number for this interaction is[protected].

                    -Nadia
                    HDFC Bank Customer Assistance.
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                      Souvik1234
                      May 25, 2021
                      Resolved
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                      Dear team
                      Pls note that i have made the two payments on the wrong credit card number. Kindly advise a solution asap.
                      While making payment through Paytm wallet I types the wrong card number and the payment made successful. I do have transaction number with me. Pls arrange to resolve the same urgently.
                      Transaction id#. [protected] &[protected]
                      Payment mode : Paytm wallet
                      +2 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 28, 2021
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 03 working days ( 01/06/2021). We request you to bear with us in the interim. The reference number for this interaction is[protected].

                      -Team MobileBanking
                      HDFC Bank Customer Assistance
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                        D
                        deepa21r
                        May 25, 2021
                        Resolved
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                        Resolved

                        Hi Team,

                        I paid to vtu EDGS ( VTUedgsAtom) . I entered my debit card details and paid for it.

                        After that i got payment receipt from vtuedgs saying that transaction failed.
                        PAYMENT RECEIPT
                        Receipt No: [protected]
                        Transaction Date & Time: Tue May 25 10:24:02 IST 2021
                        Transaction No:[protected]
                        Transaction Status: Transaction Failed
                        Transaction Mode: *DC

                        I have ATTACHED payment receipt . PFA.

                        And then i got a message from HDFC that the amount is deducted.
                        ALERT:You've spent Rs.510.00 via Debit Card xx0332 at VTUedgsAtom on[protected]:10:24:01.Avl Bal Rs.603.63.Not you?Call [protected].

                        I have attached screenshot of hdfc message. PFA.

                        I'm requesting for refund.

                        For your info:
                        Transaction Date & Time: Tue May 25 10:24:02 IST 2021
                        and from both the attachments you can see that transaction time is same.

                        Please check what's wrong. And do the needful.

                        Thanks and Regards,
                        Deepashree R
                        +2 photos
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 26, 2021
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We regret for the inconvenience caused. We are looking into your query vide reference number[protected] and our official will revert to you by May 31, 2021. Request your co-operation and patience in the interim.

                        -Zubin
                        HDFC Bank Customer Assistance
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                          G
                          GKhanna17
                          from Mumbai, Maharashtra
                          May 24, 2021
                          Resolved
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                          Resolved

                          Dear Customer support Team

                          I am Gaurav a credit card holder of HDFC Bank xxxx xxxx xxxx 2584
                          On 23th May 2021 I recieved my statement and observe some unusual transaction of 51088.57/- which was debited from credit card on 28/04/2021 as MER EMI, LOAN PRECL, [protected] (Ref# 09999999980428000282867).

                          When I talk to customer persons (2-3 times) regarding the same but they are not able to justify this transaction even HDFC Bank also not giving me the explanation for the same.

                          I don't know what to do they are charging me such amounts. I request to please help me out regarding the same.

                          Thanks& Regards
                          Gaurav Khanna
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          May 25, 2021
                          Updated by GKhanna17
                          The complaint has not been resolved yet.
                          May 25, 2021
                          Updated by GKhanna17
                          The complaint has not been resolved yet. Even no mail from HDFC has not been received yet. I again customer care but again they are not able to resolve this issue. How can they marked as resolved my complaint without taking any further step.
                          May 26, 2021
                          Updated by GKhanna17
                          Mobile Number -[protected]
                          Verified Support
                          May 26, 2021
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Anay
                          HDFC Bank Customer Assistance
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                            B
                            Bairi suresh
                            May 24, 2021
                            Resolved
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                            Resolved

                            Hi,
                            I have OneAssist membership through my HDFC Bank Credit Card. I have applied for this service only for one year. As per my conversation with CC executive, for this service money will auto detect for every year. I really don't want this service, please discontinue this service and I really disappointed with your auto detecting policy without intimating.

                            Please deactivate and never auto detect my money
                            Name: Bairi Suresh
                            membership ID: [protected]
                            Hdfc credit card no. [protected]
                            Mobile no: [protected]
                            Email : bairi.[protected]@gmail.com
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Dear Bairi Suresh, We are happy to assist you, please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
                            Dear Customer,

                            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                            -Anay
                            HDFC Bank Customer Assistance
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                              B
                              Bharath158
                              May 24, 2021
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                              Address: Chennai

                              A sum 20, 200 rs has been credited multiple times in my last billing cycle without my intimation and converted to aggregator offus emi

                              i want to cancel this immediately, Please help

                              Regards
                              HDFC Bank customer support has been notified about the posted complaint.
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                                A
                                asaha329
                                from Mumbai, Maharashtra
                                May 23, 2021
                                Resolved
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                                Resolved

                                Address: Mumbai

                                I'd recently opened an HDBC bank account (cust id[protected] and started an SIP... this month i noticed 5 entries of debit of Rs 590... On calling HDFC cust care, I was asked to write an email as their IT system was not working (so many outages!!! and the IVR can take upto 10 mins to connect to someone). I was informed over email that these are charges owing to sufficient balance not being there in my account which is true but my concerns are:

                                1) HDFC never informed me of such charges - when were they going to tell me I have incurred these charges if I didn't ask them?
                                2) Rs 590 per transaction is huge - so for 5 SIP of various amounts I got charged 5 times the amount
                                3) My account has overdraft but despite that HDFC did not pay the SIP amounts but charged me Rs 590 each time... when do you charge without providing a service?
                                4) Is the ombudsman listening?

                                To me this seems like fraud in broad daylight but I will wait to hear a reasonable explanation please
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  D
                                  DEBRUPA MONDAL
                                  May 23, 2021
                                  Resolved
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                                  Resolved

                                  Address: 26/4,Bhattanagar

                                  Hi I have recently purchased a phone for 15999 through my HDFC Credit card and I paid the amount back to bank on the same day, recently aggregator offus EMI has been credited to my credit card which I have not applied for and money is being deducted continuously from my credit card which I have no idea . Please help me in this.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the last four digits of your credit card no. and the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                  -Preethi
                                  HDFC Bank Customer Assistance
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                                    akshat malik
                                    May 23, 2021
                                    Resolved
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                                    Resolved

                                    Hi,
                                    i am a hdfc account holder in this moth i have
                                    " BRN CASH TXN CHGS INCL GST " of " 177.00"
                                    if you did not help me otherwise i will with other bank
                                    unahappy about your taxes without confirmation, till this date did not get any alert or did not get any sms or mail about this tax . without instruction how can u diduct balance . so much bad service provide from hdfc first time .

                                    i cant say thank u
                                    Your bank holder...
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the details of the charges for us to help you with the solution.

                                    -Anay
                                    HDFC Bank Customer Assistance
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