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HDFC Bank Complaints & Reviews

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Updated: Mar 24, 2026
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HDFC Bank reviews & complaints page 245

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G
GKhanna17
from Mumbai, Maharashtra
May 24, 2021
Resolved
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Dear Customer support Team

I am Gaurav a credit card holder of HDFC Bank xxxx xxxx xxxx 2584
On 23th May 2021 I recieved my statement and observe some unusual transaction of 51088.57/- which was debited from credit card on 28/04/2021 as MER EMI, LOAN PRECL, [protected] (Ref# 09999999980428000282867).

When I talk to customer persons (2-3 times) regarding the same but they are not able to justify this transaction even HDFC Bank also not giving me the explanation for the same.

I don't know what to do they are charging me such amounts. I request to please help me out regarding the same.

Thanks& Regards
Gaurav Khanna
Aug 7, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
May 25, 2021
Updated by GKhanna17
The complaint has not been resolved yet.
May 25, 2021
Updated by GKhanna17
The complaint has not been resolved yet. Even no mail from HDFC has not been received yet. I again customer care but again they are not able to resolve this issue. How can they marked as resolved my complaint without taking any further step.
May 26, 2021
Updated by GKhanna17
Mobile Number -[protected]
Verified Support
May 26, 2021
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
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    B
    Bairi suresh
    May 24, 2021
    Resolved
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    Resolved

    Hi,
    I have OneAssist membership through my HDFC Bank Credit Card. I have applied for this service only for one year. As per my conversation with CC executive, for this service money will auto detect for every year. I really don't want this service, please discontinue this service and I really disappointed with your auto detecting policy without intimating.

    Please deactivate and never auto detect my money
    Name: Bairi Suresh
    membership ID: [protected]
    Hdfc credit card no. [protected]
    Mobile no: [protected]
    Email : bairi.[protected]@gmail.com
    Aug 6, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Dear Bairi Suresh, We are happy to assist you, please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
    Dear Customer,

    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
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      B
      Bharath158
      May 24, 2021
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      Address: Chennai

      A sum 20, 200 rs has been credited multiple times in my last billing cycle without my intimation and converted to aggregator offus emi

      i want to cancel this immediately, Please help

      Regards
      HDFC Bank customer support has been notified about the posted complaint.
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        A
        asaha329
        from Mumbai, Maharashtra
        May 23, 2021
        Resolved
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        Address: Mumbai

        I'd recently opened an HDBC bank account (cust id[protected] and started an SIP... this month i noticed 5 entries of debit of Rs 590... On calling HDFC cust care, I was asked to write an email as their IT system was not working (so many outages!!! and the IVR can take upto 10 mins to connect to someone). I was informed over email that these are charges owing to sufficient balance not being there in my account which is true but my concerns are:

        1) HDFC never informed me of such charges - when were they going to tell me I have incurred these charges if I didn't ask them?
        2) Rs 590 per transaction is huge - so for 5 SIP of various amounts I got charged 5 times the amount
        3) My account has overdraft but despite that HDFC did not pay the SIP amounts but charged me Rs 590 each time... when do you charge without providing a service?
        4) Is the ombudsman listening?

        To me this seems like fraud in broad daylight but I will wait to hear a reasonable explanation please
        Aug 6, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay
        HDFC Bank Customer Assistance
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          D
          DEBRUPA MONDAL
          May 23, 2021
          Resolved
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          Resolved

          Address: 26/4,Bhattanagar

          Hi I have recently purchased a phone for 15999 through my HDFC Credit card and I paid the amount back to bank on the same day, recently aggregator offus EMI has been credited to my credit card which I have not applied for and money is being deducted continuously from my credit card which I have no idea . Please help me in this.
          Aug 6, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Dear Customer,

          At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the last four digits of your credit card no. and the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

          -Preethi
          HDFC Bank Customer Assistance
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            A
            akshat malik
            May 23, 2021
            Resolved
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            Resolved

            Hi,
            i am a hdfc account holder in this moth i have
            " BRN CASH TXN CHGS INCL GST " of " 177.00"
            if you did not help me otherwise i will with other bank
            unahappy about your taxes without confirmation, till this date did not get any alert or did not get any sms or mail about this tax . without instruction how can u diduct balance . so much bad service provide from hdfc first time .

            i cant say thank u
            Your bank holder...
            Aug 6, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the details of the charges for us to help you with the solution.

            -Anay
            HDFC Bank Customer Assistance
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              S
              SohilGorani
              May 22, 2021
              Resolved
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              Resolved

              Why Bank is deducting without any intimation ?
              what are this charges??
              Aug 5, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 24, 2021
              HDFC Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We have shared your comment with the concerned team and our officials will get in touch with you on or before May 27, 2021, with an update. We request your patience in the interim.

              -Nadia
              HDFC Bank Customer Assistance
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                S
                shruti1019
                May 22, 2021
                Resolved
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                Resolved

                Address: Hitec City, Hyderabad

                Hi, I am Shruti Sharma. I have a bank account in HDFC, Hitec City branch, Hyderabad.
                Recently, Rs. 885 was debited from my account on pretext of DEBIT CARD ANNUAL FEE on 15th May, 2021.
                I do not want any such service which requires such huge amounts for maintenance. Kindly look into it and suggest steps/clearances and refund my money.
                Jun 3, 2021
                Complaint marked as Resolved 
                They refunded the concerned amount as one time gesture. I was also advised - "Incase of non-usage of debit card request you to block the card through net banking/mobile banking." Email : [email protected]
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 24, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                We have shared your comments with the concerned team and our branch official will get in touch with you by May 28, 2021. We request your patience in the interim.

                -Nadia
                HDFC Bank Customer Assistance
                Jun 03, 2021
                Updated by shruti1019
                Yes. The issue is resolved. Thanks.
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                  S
                  sanjeevk_shukla
                  from Noida, Uttar Pradesh
                  May 22, 2021
                  Resolved
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                  Resolved

                  Address: House No. 70HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur Post Office, Chennai-600041, Tamilnadu, India

                  Respective madam/sir,
                  With regards to above subject, i would like to inform you that, i have hdfc bank jetprivilage Visa card last 4 digit 6003,
                  Card is expired due to valid date is 04/21,
                  New card send by hdfc to my register address is my old office and card is return. I have also send form for changing address, my new home address Sanjeev Kumar Shukla, House No. 708, S. No. 45/1/2, Flat No. 6, Sairaja Apartment, Shinde Basti, Marunji road, Hinjewadi, pune 411057. Which is also received in Chennai Office, for confirmation I have already received message in my mobile, address verification not done till now.

                  Request please do verification of address if not done till now and send my new card on home address immediately. As I am receiving bill with due payment which I am doing regularly.

                  Your quick response is highly appreciated.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the last four digits of the credit card no. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Preethi
                  HDFC Bank Customer Assistance
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                    A
                    Arunganesan
                    May 22, 2021
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                    Cancellation of One Assist Membership
                    I am a HDFC bank credit card holder . The bank has auto debited Rs. 2599/- from my credit card number ending with 0462 without my concern on date:17/04/2021. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.2599/-

                    Name :-G Arun
                    Mobile No. :- [protected]
                    Credit Card Number Ending :- 0462
                    HDFC Bank customer support has been notified about the posted complaint.
                    Dear G Arun, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist
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                      M
                      myopic_eye
                      May 22, 2021
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                      I have purchased an apple watch on. And I am supposed to get a cash back of RS. 2000 within 120 days of purchase. Its past 129 days and I still haven't got the cash back. Please get thus fixed.
                      Thank you.
                      HDFC Bank customer support has been notified about the posted complaint.
                      Kindly send your email address
                      myopic_eye's [Complaint's author] reply, May 22, 2021
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                        A
                        Aryan Kansal
                        May 22, 2021
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                        I bought a product of 67600 and due to some reason voided the transaction. 24hr have Been passed and I haven’t received any notification or refund . Please refund the amount asap
                        HDFC Bank customer support has been notified about the posted complaint.
                        May 22, 2021
                        Updated by Aryan Kansal
                        No Support from HDFC bank and Still hasn’t received the refund
                        May 23, 2021
                        Updated by Aryan Kansal
                        No response till now
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                          Sai kiran36
                          May 22, 2021
                          Resolved
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                          Resolved

                          Address: 37/A 2nd floor balaji towers beside jagadamba apartments gandhinagar 500080 Hyderabad

                          Sir i have purchased i phone from apptronix Hyderabad worth rs 59999 they said your entitled for cashback of 5000 within 120 days but it was
                          not credited till now even 120 days passed if they fraud like this customers lose thier hope please credit my cashback transaction id [protected]
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 23, 2021
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the offer details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Anay
                          HDFC Bank Customer Assistance.
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                            ItsAnna
                            May 22, 2021
                            Resolved
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                            Resolved

                            Address: Bandra east, kalanagar

                            I am a customer of Hdfc bank and an amount of Rs 9912 was debited from my bank in the morning 4:38 am in the name of hcl securities without any authorization or consent.
                            Please credit back the amount and look into the situation.
                            Account no.
                            Account holder: Anushka
                            Account Number: [protected]
                            IFSC: HDFC0000835
                            Branch: BANDRA EAST - KALANAGAR
                            Aug 11, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 24, 2021
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            As your query pertains to HDFC Securities, we request you to write to them at [protected]@hdfcsec.com, who will ensure that your query concerning your Trading account is resolved at the earliest.

                            -Anay
                            HDFC Bank Customer Assistance.
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                              A
                              Adnan Abbasi
                              May 22, 2021
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                              Address: 311 Wajirabad Colony Gorakhnath Gorakhpur

                              I m resident of Wajirabad Colony Gorakhnath Gorakhpur, H.No.311 there is no cleaning of drainage, if 2-3 days raining here, there would be a water logging issue in colony,
                              HDFC Bank customer support has been notified about the posted complaint.
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                                Chaitanya_17
                                May 21, 2021
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                                Address: Kharghar, Navi Mumbai

                                Insta alert CHG INC GST 17RS deducted from my account.
                                i want to disable this service
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  PKaundal
                                  May 20, 2021
                                  Resolved
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                                  Resolved

                                  Payment not credited in my Credit card account

                                  Address: hdfc bank card division, No 8, LB Rd, L.I.C Colony, Thiruvanmiyur, Chennai, Tamil Nadu 600041

                                  Date of payment of HDFC credit Card 06th-April - 2021
                                  Paid Amount 24100/ through third party phone pay
                                  Phone pay Transaction ID N2104062043243672282702
                                  Time: 08:43:32
                                  Dabited Bank - SBI

                                  Operator Reference ID[protected]Generated by HDFC as discussed with Phone pay team against payment of 24100/-)

                                  Sir,

                                  I have paid a bill of my HDFC credit Card on dated 06th-April...
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                                  VIKNESH DEVENDRA
                                  May 20, 2021
                                  Resolved
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                                  Resolved

                                  Hi Sir

                                  This is in reference to the transaction made in my account under the header of depository charges; without any intimidation by the hdfc bank.

                                  Kindly be informed that an amount of rs 885.00/- was deducted from my savings/salary account on 19 May 2021 under the name of DEPOSITORY CHARGES APR[protected]

                                  Initially when we did not have demat account they forced us to create one without intimating us that they are going to charge annual fees and i received the call earlier from customer care i also speak him deny of this service. Now all of a sudden they have charged rs 885.00/-.. This is very bad and disappointing. And i have never used the demat account till now.. If i call customer care they will not have answers. And they will not communicate that they are charging.

                                  Please do the needful as earliest.

                                  Best Regards,
                                  V DEVENDRA
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 21, 2021
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We have shared your comment with the concerned team and our officials will get in touch with you on or before May 27, 2021 with an update We request your patience in the interim.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    vishalpoddar
                                    May 20, 2021
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                                    I have opened my online insta account on 26 April 2021. But I have not received my welcome kit till date.
                                    Please I request you to deliver it as soon as possible.
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      Pawan0000005
                                      May 20, 2021
                                      Resolved
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                                      Resolved

                                      I’ve bought iPhone 11 of Rs 54900/- and paid the amount with my HDFC BANK CREDIT CARD, As I bought with their 5000 cashback offer, but it’s been more than 3 months I haven’t received my cashback yet.
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                      -Anay
                                      HDFC Bank Customer Assistance
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