HDFC Bank Complaints & Reviews

Feb 08, 2021

Updated by Urmish Vora After a year of transaction i received FIRST call from HDFC Fastag team asking about the issue and the executive also informed they have never received my email complaining the same. After describing the issue, the executive said they cannot raise refund request as it is more than 40days. The first mail communication was sent on 3rd Feb 2021 (very next day of transaction) from my end. They can also validate the same in the trail mail but they cant raise refund request based on trail mail. Due to some issue with their system (HDFC Fastag) they did not receive my mail, WHY THE CUSTOMER SHOULD SUFFER FOR THIS ?
I have also shared all the required documents (as and when asked by customer care executive). Inspite of sharing all the documents they are not ready to refund.
If you did not receive my email there should be some other way out to validate. They can also check call recording where i have called several times to customer care chasing for the same. But they are not even ready to refund based on call recording.
I need your kind intervention, as HDFC Fastag team is not at all ready to provide customer support.
WORST EXPERIENCE EVER WITH HDFC