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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 321

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S
shivani_chauhan1998
Oct 22, 2020
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Hi,

My name is Shivani Chauhan and I have been getting harassing calls from HDFC from last 4 months. Credit Card collection department agent named Ashish sent his goon 4 times at my place during lockdown. I have paid 24, 000 Rs. despite being jobless. And now he is calling me everday and threatening me of dire consequenses. I got job on September 24. I have a family to look after but there calls are not stopping. One more agent Rati is threatening me that your 24, 000 Rs. payment will be null and void. Mental torture and Harassment is not stopping from there side. I am very disturbed.

Please help. Else I have to go to the police.

I have been getting threatening calls from [protected]
+1 photos
Aug 5, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2020
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the caller details and the last four digits of your credit card along with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
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    D
    DevrajDesai
    Oct 22, 2020
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    Hello,
    I hold a salary account with HDFC BANK and today I found that the bank has put a hold on Rs 567.32 as MIREVENUE HOLD THROUGH GEFU.
    Also, I was not informed about it and the money has been put on hold.
    Please assist me in removing the hold and get back the money from the bank.
    Thanks
    DEVRAJ SURENDRABHAI DESAI
    [protected]@gmail.com
    +1 photos
    HDFC Bank customer support has been notified about the posted complaint.
    Oct 22, 2020
    Updated by DevrajDesai
    Adding to my complaint, the amount put on hold is showing the date 03 October 2020 whereas I have received salary and made transactions around 5th to 10th October and after that they have held my money. My EMI was on 5th and was paid by me directly and there was no reason to hold my money
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      Sm222387
      Oct 21, 2020
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      Dear sir,

      My Reference no : 20J[protected]WI for Credit card application. I want to know why i am getting email as :- "While reviewing your application we observe that we had received your credit card application earlier and the same is under process " with a Note as :- "Note that all credit card benefits/facilities including third party products as opted by you in the application will not be processed due to non-approval of your credit card application".
      I have Credit score of 788 as Excellent. I have my saving account also in HDFC. I have never delayed my payment of EMI whether it may be of Credit card or housing loans and others.
      After having so good records, i am not getting my Credit card in HDFC Bank and i am getting emails as mentioned above.

      I have opened my saving bank account in HDFC to invest in FD and mutual funds of Min amount as 1750000 but i am getting such negative emails.

      Please do the Needful as soon as possible and help to avail me with Credit card of HDFC on urgent basis or provide me the details or reasons for not issuing me my HDFC credit card. I have several plans to invest and trade with HDFC Bank but such responses upsets me alot.
      HDFC Bank customer support has been notified about the posted complaint.
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        Shalinder Jakhotra
        Oct 21, 2020
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        Address: House no.G120 ,ward no.7 station area Nilokheri karnal Haryana

        I have recharge a wrong number by payzapp I have cancel the transaction but money is transfer. I have recharge 149 of Jio. Please kindly refund my money. Yours thankful
        +1 photos
        HDFC Bank customer support has been notified about the posted complaint.
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          S
          sc14540
          Oct 21, 2020
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          HDFC Relationship manager unresponsive

          The relationship manager assigned by HDFC Bank is totally unresponsive. He has been delaying the task since 6 months. When I call, most of the time he doesnt pick up. On the rare occasion that he picks up, he would say that he would call back and never does. I have been following up for a task since past 6 months. Something that should just take a week, has been dragging on for more than 6 months.

          My patience is running out....
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          saurav.pc
          Oct 21, 2020
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          Address: FATEPUR , AMTA , HOWRAH 711401

          Last 5 years EMI has been deducting from my account and the 5 years tenure has completed and auto deduction has been stopped last few months. But HDFC recovery agents from Kolkata called me so many times and forced me to pay cash 9988/ payment and reason saying 1 EMI is pending or i have not paid. Now i got a legal notice from HDFC advocate Mr, Amit Kumar with a reference No-LRN/09102020/COAPP/11343 DATED 9.10.2020
          +1 photos
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            Sapan22
            Oct 21, 2020
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            Address: Parkota Sagar

            On 18 august and in October month too.
            About 841 and 859 money has been deducted from my account
            HDFC Bank customer support has been notified about the posted complaint.
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              M
              Mahesh Peter D
              Oct 21, 2020
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              Resolved

              Address: NO. 3 KURINCHI STREET, VGP SHANTHI NAGAR, PALLIKARANAI, CHENNAI -600100

              Dear Sir
              Please send me a copy of the "NO OBJECTION CERTIFICATE" for the Settlement that was done on my HDFC Bank Credit Card [[protected]]. I have completed my payment and no outstanding amount is there.
              I would also request you to please Clear my Name from CIBIL as the settlement was Successfully Closed.
              My Details are mentioned below.

              Name: MAGESH PETER D
              Credit Card Number :[protected]
              PAN: ALHPD7916L
              Aug 8, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
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                A
                ansar410
                Oct 21, 2020
                Resolved
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                Address: Bangalore

                My name is Ansar, [protected]. Iam a victim of HDFC CUSTOMER representatives and i need a justice and resolution towards my concern. I have taken 9 lakhs LOAN on Mar 11th and related account#[protected], Again i got call from one of
                HDFC LOAN representative called Lakshmi ([protected], [protected]) saying iam eligbile for PL(personal LOAN), so after listening her speech, i took forward step
                to goahead for personal LOAN, with only 1 condition that if she can provide the LOAN for me and my brother both. However she didnt provide the LOAN to my bro, she cheated
                me, i don't want to drag my bro PL issue here, so lets ignore it. During my 11.5 lakhs LOAN process, she never asked me whether i need new LOAN or top up LOAN, she simply applied for
                top up LOAN and make me lot of confusion with her beautiful words and she herself take decision to close my previous LOAN account#[protected] and
                she opens a Top up LOAN#[protected] with 20 lakhs and she proceed. After 11.5 L amount disburse to my HDFC salary account [protected], CUSTOMER id 64871232, i called many many
                times to that lady lakhsmi, she never tries to answer my calls. If answer she starts confusing again with her super experience. Later after a week i called HDFC
                CUSTOMER care and register a complaint against her (Case#[protected] and requested not to close my previous LOAN account and make the new LOAN as separate like a parallel account.
                And also they share a respective manager contact number Anil - [protected] and he lsiten to my concern in very polite way and he again share one more contact
                who is the manager (Vasant [protected]) of Lakshmi. I talk to him and he arrange one more lady to look into my case and her name Sahira Banu ([protected], [protected]).
                This lady is very much experienced, i have attached all voice recordings and whatsapp chat of this lady, you please go through it, she said she will definetely
                make it to parallel account, just wait for some time and later after 12 days when i contact her, she stops picking up the phone and today she respond over whatsapp
                with silly reasons and still she requesting me to wait and she cant guarantee the exact date when this will be done. When i called yesterday to Anil, he informed me to speak
                with Vasant, when i called him he said within 10 min he will get back to me, i waited for 1 hr and when i called him, he just answer the call, and keeps
                shouting on me and drop the call with very aggressive manner, i havent used a single ruppee from the LOAN amount,
                i just need the previous LOAN to be not closed and top up LOAN should come as a new account. If you can't do this, then pls cancel this LOAN, and iam not ready to pay any charges
                because i kept on hold till today only because of these ###. I sincerely request HDFC to take very strict action towards lakshmi and Sahira and kindly assist me

                Iam really fed with up their service, they especially lakshmi and sahira have wasted my lot of time, and mostly they played with my internal feelings. Iam really disappointed, and felt nervous
                for taking a LOAN from such reputed bank. Iam a HDFC CUSTOMER since 5 years and iam ashamed to say that. Iam expecting some response from your end and a resolution more importantly i want hdfc needs to payback penalty to me for wasting my time here

                iam unable to attach all proofs i have, it gives an error, pls provide me your email id, i will forward it to yoy

                Thanks and Regards,
                Ansar Basha Shaik
                [protected]
                +7 photos
                +1 videos
                Aug 10, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Oct 21, 2020
                Updated by ansar410
                Previous loan taken on March 2020, and the recent loan taken on end of Sep 2020. Iam chasin to resolve this issue since 15 days but no luck. Please help
                Verified Support
                Oct 22, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                We understand that you had already raised your concerns with us vide Docket Number: HYDR[protected]. We understand that our Bank official has contacted you to address your queries and concerns. Please feel free to speak to our Sales Manager Mr. Anilkumar.T on [protected] for any further clarification or assistance.

                -Nadia
                HDFC Bank Customer Assistance.
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                  Nikhileshwar Reddy Sangati
                  Oct 21, 2020
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                  My account is showing an amount of 5800 held by Hdfc Bank with a negative balance of -1300 even if they cut that negative balance I should still get 4500.How do I remove my account from hold and get the money ? The bank was not at all helpful
                  +1 photos
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                    S
                    Sam dvrma
                    Oct 21, 2020
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                    Resolved

                    Dear Customer, Mandate Ref No:FDRL[protected] issued to Zaak Epayment Services Pvt Ltd for Rs.100000.00 with 'as and when presented' frequency is received for processing today.Please contact [protected]/[protected] for more details-Federal Bank..
                    Aug 11, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 21, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Let us look into it for you, please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Anay
                    HDFC Bank Customer Assistance
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                      M
                      MPawar
                      Oct 21, 2020
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                      In this current outbreak wherein RBI has given relif on EMI and i am paying my EMI by going into bank by requesting them to debit my EMI as they have applied moratorium and ECS wasn't activated by that time.

                      To avoid paying more EMI in later stage i have opted out from moratorium and paying my EMI.

                      I want refund ACH charges asap
                      HDFC Bank customer support has been notified about the posted complaint.
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                        S
                        Siddu Cr
                        Oct 21, 2020
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                        The Croma was offering 5% cashback in august when I swiped my card, but still haven' received the cashback yet!!
                        HDFC Bank customer support has been notified about the posted complaint.
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                          S.K Pramod Kumar
                          Oct 21, 2020
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                          Address: Amazon

                          I had purschased iphone11 with hdfc bank credit card on in OCt 2019 Via Amazon. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now and while speaking with HDFC CREDIT CARDS, instead of helping, they are asking the consumer to provide the details of the cash back scheme.

                          Regards,
                          Pramod
                          HDFC Bank customer support has been notified about the posted complaint.
                          Good Day,

                          Still not received any feedback.
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                            V
                            Vinayak.m
                            Oct 20, 2020
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                            Hello Team,

                            I have a FastTAG For my car UP32JY8475 from your bank.

                            This was blacklisted & no reasonable explanation was given & I wasn't even informed about the same by the bank.They say that your balance went negative but as checked in my balance it never went negative. This person gave me a case no that was[protected].

                            After I noticed my fastag was blacklisted while being on the toll tax in fastag lane. And I raised a request by call on 9-10 Oct and I was informed by the people on call it will be resolved in 48 hr.

                            Was traveling again and was fastag still blacklisted I call them back after 4 days then the team mentioned that it will be resolved in 48 working hours. On the same call I asked to speak to concerned people/team and wss denied saying that the manager or team will call me back.

                            After a 7 days I call them back today hoping that my issue might be resolved till now. Now the person say that he has checked with the manager and it has resolved will be updated. This person gave me another case no that was UI10243077.

                            I am traveling again tomorrow But now the team says it might take 2 more days to resolve this.

                            Please help on the same.Also provide the Escalation matrix for the same.

                            Regards

                            Vinayak Mishra
                            UP32JY8475
                            HDFC Bank customer support has been notified about the posted complaint.
                            Oct 20, 2020
                            Updated by Vinayak.m
                            I have dropped email to concerned team as well but response still from them
                            Oct 21, 2020
                            Updated by Vinayak.m
                            Still not update from the bank they are putting my call on hold and disconnecting it.

                            They have mentioned multiple time that i will recieve a call back from the concerned team. But it hasn't happened till now.

                            Also they are making fake promises that the issue will be resolved till 30 min, 1 hr, till noon & till evening.

                            Also there is no update about the case to the customer. And I am just told to wait every time I call for an update and new lies are told on every time i call
                            Oct 21, 2020
                            Updated by Vinayak.m
                            As checked with customer care I have asked 10 time for a call back from the team in 15 days without any response from them
                            Oct 23, 2020
                            Updated by Vinayak.m
                            Hello Team, ,
                            This is in reference to the FASTAG issue.Please find details below:
                            CUSTOMER ID:: [protected]Wallet ID:: [protected]CAR NO:: UP32JY8475
                            I was given false hopes and the customer service desk in denying escalating the call.Also the CSD team has mentioned multiple times for a call back from the team which is supposed to be handling this issue.
                            This, The Team members mentioned we have forwarded/requested for a call back.  I have followed these steps around 15 times but still no resolution on the HDFC part.
                            Also What kind of customer service desk denies to provide escalation matrix. All they say is to drop a mail on fastag.[protected]@insolutionsglobal.com  but there is no response on the same as well.
                            Everytime I call I am given a New timeline for 2 Days. Which keeps on increasing every.
                            Please provide escalation matrix for HDFC FASTAG issues
                            Regards
                            Vinayak Mishra
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                              Anish Thakur 5397
                              Oct 20, 2020
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                              Address: Jalandhar near PAP chowk

                              Amount of 29.50 is deducted seven time from My bank account with description NWC DECCHG from My salary Account.
                              Why this is happening please help me otherwise My father will beat me.
                              HDFC Bank customer support has been notified about the posted complaint.
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                                iamrks89
                                from Kapurthala, Punjab
                                Oct 20, 2020
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                                Address: HDFC Bank

                                Yesterday I placed an order on Amazon. But after sometime I had to cancel the same as I was getting a better discount on another website. So after cancelling my order at around 12.45 am, I got a message from HDFC Bank that the refund amount is reversed to my account. But they are still not reflecting. And these top banks have pathetic customer support. And they are not even responding to the emails. Are they going to refund it or not? Please check.
                                +2 photos
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                                  gopal jogsan
                                  Oct 20, 2020
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                                  Address: ATAL SEVA KENDRA NIMBLA ahore jalore

                                  Sir,
                                  I want to surrender my credit card no.××××××××××××7395. Name on credit card GOPA RAM JOGSON. I visited the hdfc bank JALORE branch regarding this but the executive who handled this department was not at all helpful. He was least interested in helping me out. He was not even intrested in hearing my query... Very unprofessional behaviour.
                                  This is not at par with the reputation of the bank.
                                  Warm regards,
                                  GOPA RAM JOGSON
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    GokulakrishnanR
                                    Oct 20, 2020
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                                    I've been charged 885 rupees from my HDFC account for depository charge. I'm trying to contact HDFC from 16-oct-2020. I sent several emails and tried calling customer support 20 or 30 times. I can't connect to any of customer support. I researched it on internet and found it was charged for my demant account. But im not using my demant account, so i have to be classified as BSDA account and my charge should be like 100 or something. They charged me a much amount. I didn't get any intimation or notification also they said demant account is free. The person who collected my documents said there is no charge but a commission. There is no notification, intimation or response from HDFC and horrible customer support. I need my money back. They clearly mentioned on their website about BSDA account.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Oct 20, 2020
                                    Updated by GokulakrishnanR
                                    Wow received intimation letter after posting this complaint

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                                      Prem Ukkoji
                                      Oct 20, 2020
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                                      I bought iPhone 11 Pro with HDFC debit card and was supposed to get cashback within 2 months but it’s around 8-9 months but still haven’t received it
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Nov 13, 2020
                                      Updated by Prem Ukkoji
                                      Still I haven't received any call from HDFC support regarding the issue.
                                      Dear Customer,

                                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern, offer details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                      -Anay
                                      HDFC Bank Customer Assistance
                                      Prem Ukkoji's [Complaint's author] reply, Nov 13, 2020
                                      I bought iPhone 11 Pro with HDFC debit card on 12 January 2020. I maid full payment with Debit card.
                                      The invoice said that I'm eligible for Rs. 6000 cashback and it will be credited to my account within 120 days.
                                      But it's 11 months now approximately 330 days and still I haven't received cashback.
                                      When can I expect to get the cashback.
                                      Please call me on 7619153585 mobile number and explain the situation.
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