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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 321

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S
Shalinder Jakhotra
Oct 21, 2020
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Address: House no.G120 ,ward no.7 station area Nilokheri karnal Haryana

I have recharge a wrong number by payzapp I have cancel the transaction but money is transfer. I have recharge 149 of Jio. Please kindly refund my money. Yours thankful
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    sc14540
    Oct 21, 2020
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    HDFC Relationship manager unresponsive

    The relationship manager assigned by HDFC Bank is totally unresponsive. He has been delaying the task since 6 months. When I call, most of the time he doesnt pick up. On the rare occasion that he picks up, he would say that he would call back and never does. I have been following up for a task since past 6 months. Something that should just take a week, has been dragging on for more than 6 months.

    My patience is running out....
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    saurav.pc
    Oct 21, 2020
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    Address: FATEPUR , AMTA , HOWRAH 711401

    Last 5 years EMI has been deducting from my account and the 5 years tenure has completed and auto deduction has been stopped last few months. But HDFC recovery agents from Kolkata called me so many times and forced me to pay cash 9988/ payment and reason saying 1 EMI is pending or i have not paid. Now i got a legal notice from HDFC advocate Mr, Amit Kumar with a reference No-LRN/09102020/COAPP/11343 DATED 9.10.2020
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      Sapan22
      Oct 21, 2020
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      Address: Parkota Sagar

      On 18 august and in October month too.
      About 841 and 859 money has been deducted from my account
      HDFC Bank customer support has been notified about the posted complaint.
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        M
        Mahesh Peter D
        Oct 21, 2020
        Resolved
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        Resolved

        Address: NO. 3 KURINCHI STREET, VGP SHANTHI NAGAR, PALLIKARANAI, CHENNAI -600100

        Dear Sir
        Please send me a copy of the "NO OBJECTION CERTIFICATE" for the Settlement that was done on my HDFC Bank Credit Card [[protected]]. I have completed my payment and no outstanding amount is there.
        I would also request you to please Clear my Name from CIBIL as the settlement was Successfully Closed.
        My Details are mentioned below.

        Name: MAGESH PETER D
        Credit Card Number :[protected]
        PAN: ALHPD7916L
        Aug 8, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay
        HDFC Bank Customer Assistance
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          A
          ansar410
          Oct 21, 2020
          Resolved
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          Resolved

          Address: Bangalore

          My name is Ansar, [protected]. Iam a victim of HDFC CUSTOMER representatives and i need a justice and resolution towards my concern. I have taken 9 lakhs LOAN on Mar 11th and related account#[protected], Again i got call from one of
          HDFC LOAN representative called Lakshmi ([protected], [protected]) saying iam eligbile for PL(personal LOAN), so after listening her speech, i took forward step
          to goahead for personal LOAN, with only 1 condition that if she can provide the LOAN for me and my brother both. However she didnt provide the LOAN to my bro, she cheated
          me, i don't want to drag my bro PL issue here, so lets ignore it. During my 11.5 lakhs LOAN process, she never asked me whether i need new LOAN or top up LOAN, she simply applied for
          top up LOAN and make me lot of confusion with her beautiful words and she herself take decision to close my previous LOAN account#[protected] and
          she opens a Top up LOAN#[protected] with 20 lakhs and she proceed. After 11.5 L amount disburse to my HDFC salary account [protected], CUSTOMER id 64871232, i called many many
          times to that lady lakhsmi, she never tries to answer my calls. If answer she starts confusing again with her super experience. Later after a week i called HDFC
          CUSTOMER care and register a complaint against her (Case#[protected] and requested not to close my previous LOAN account and make the new LOAN as separate like a parallel account.
          And also they share a respective manager contact number Anil - [protected] and he lsiten to my concern in very polite way and he again share one more contact
          who is the manager (Vasant [protected]) of Lakshmi. I talk to him and he arrange one more lady to look into my case and her name Sahira Banu ([protected], [protected]).
          This lady is very much experienced, i have attached all voice recordings and whatsapp chat of this lady, you please go through it, she said she will definetely
          make it to parallel account, just wait for some time and later after 12 days when i contact her, she stops picking up the phone and today she respond over whatsapp
          with silly reasons and still she requesting me to wait and she cant guarantee the exact date when this will be done. When i called yesterday to Anil, he informed me to speak
          with Vasant, when i called him he said within 10 min he will get back to me, i waited for 1 hr and when i called him, he just answer the call, and keeps
          shouting on me and drop the call with very aggressive manner, i havent used a single ruppee from the LOAN amount,
          i just need the previous LOAN to be not closed and top up LOAN should come as a new account. If you can't do this, then pls cancel this LOAN, and iam not ready to pay any charges
          because i kept on hold till today only because of these ###. I sincerely request HDFC to take very strict action towards lakshmi and Sahira and kindly assist me

          Iam really fed with up their service, they especially lakshmi and sahira have wasted my lot of time, and mostly they played with my internal feelings. Iam really disappointed, and felt nervous
          for taking a LOAN from such reputed bank. Iam a HDFC CUSTOMER since 5 years and iam ashamed to say that. Iam expecting some response from your end and a resolution more importantly i want hdfc needs to payback penalty to me for wasting my time here

          iam unable to attach all proofs i have, it gives an error, pls provide me your email id, i will forward it to yoy

          Thanks and Regards,
          Ansar Basha Shaik
          [protected]
          +7 photos
          +1 videos
          Aug 10, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Oct 21, 2020
          Updated by ansar410
          Previous loan taken on March 2020, and the recent loan taken on end of Sep 2020. Iam chasin to resolve this issue since 15 days but no luck. Please help
          Verified Support
          Oct 22, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          We understand that you had already raised your concerns with us vide Docket Number: HYDR[protected]. We understand that our Bank official has contacted you to address your queries and concerns. Please feel free to speak to our Sales Manager Mr. Anilkumar.T on [protected] for any further clarification or assistance.

          -Nadia
          HDFC Bank Customer Assistance.
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            N
            Nikhileshwar Reddy Sangati
            Oct 21, 2020
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            My account is showing an amount of 5800 held by Hdfc Bank with a negative balance of -1300 even if they cut that negative balance I should still get 4500.How do I remove my account from hold and get the money ? The bank was not at all helpful
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              S
              Sam dvrma
              Oct 21, 2020
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              Resolved

              Dear Customer, Mandate Ref No:FDRL[protected] issued to Zaak Epayment Services Pvt Ltd for Rs.100000.00 with 'as and when presented' frequency is received for processing today.Please contact [protected]/[protected] for more details-Federal Bank..
              Aug 11, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 21, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              Let us look into it for you, please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
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                M
                MPawar
                Oct 21, 2020
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                In this current outbreak wherein RBI has given relif on EMI and i am paying my EMI by going into bank by requesting them to debit my EMI as they have applied moratorium and ECS wasn't activated by that time.

                To avoid paying more EMI in later stage i have opted out from moratorium and paying my EMI.

                I want refund ACH charges asap
                HDFC Bank customer support has been notified about the posted complaint.
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                  S
                  Siddu Cr
                  Oct 21, 2020
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                  The Croma was offering 5% cashback in august when I swiped my card, but still haven' received the cashback yet!!
                  HDFC Bank customer support has been notified about the posted complaint.
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                    S
                    S.K Pramod Kumar
                    Oct 21, 2020
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                    Address: Amazon

                    I had purschased iphone11 with hdfc bank credit card on in OCt 2019 Via Amazon. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now and while speaking with HDFC CREDIT CARDS, instead of helping, they are asking the consumer to provide the details of the cash back scheme.

                    Regards,
                    Pramod
                    HDFC Bank customer support has been notified about the posted complaint.
                    Good Day,

                    Still not received any feedback.
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                      Vinayak.m
                      Oct 20, 2020
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                      Hello Team,

                      I have a FastTAG For my car UP32JY8475 from your bank.

                      This was blacklisted & no reasonable explanation was given & I wasn't even informed about the same by the bank.They say that your balance went negative but as checked in my balance it never went negative. This person gave me a case no that was[protected].

                      After I noticed my fastag was blacklisted while being on the toll tax in fastag lane. And I raised a request by call on 9-10 Oct and I was informed by the people on call it will be resolved in 48 hr.

                      Was traveling again and was fastag still blacklisted I call them back after 4 days then the team mentioned that it will be resolved in 48 working hours. On the same call I asked to speak to concerned people/team and wss denied saying that the manager or team will call me back.

                      After a 7 days I call them back today hoping that my issue might be resolved till now. Now the person say that he has checked with the manager and it has resolved will be updated. This person gave me another case no that was UI10243077.

                      I am traveling again tomorrow But now the team says it might take 2 more days to resolve this.

                      Please help on the same.Also provide the Escalation matrix for the same.

                      Regards

                      Vinayak Mishra
                      UP32JY8475
                      HDFC Bank customer support has been notified about the posted complaint.
                      Oct 20, 2020
                      Updated by Vinayak.m
                      I have dropped email to concerned team as well but response still from them
                      Oct 21, 2020
                      Updated by Vinayak.m
                      Still not update from the bank they are putting my call on hold and disconnecting it.

                      They have mentioned multiple time that i will recieve a call back from the concerned team. But it hasn't happened till now.

                      Also they are making fake promises that the issue will be resolved till 30 min, 1 hr, till noon & till evening.

                      Also there is no update about the case to the customer. And I am just told to wait every time I call for an update and new lies are told on every time i call
                      Oct 21, 2020
                      Updated by Vinayak.m
                      As checked with customer care I have asked 10 time for a call back from the team in 15 days without any response from them
                      Oct 23, 2020
                      Updated by Vinayak.m
                      Hello Team, ,
                      This is in reference to the FASTAG issue.Please find details below:
                      CUSTOMER ID:: [protected]Wallet ID:: [protected]CAR NO:: UP32JY8475
                      I was given false hopes and the customer service desk in denying escalating the call.Also the CSD team has mentioned multiple times for a call back from the team which is supposed to be handling this issue.
                      This, The Team members mentioned we have forwarded/requested for a call back.  I have followed these steps around 15 times but still no resolution on the HDFC part.
                      Also What kind of customer service desk denies to provide escalation matrix. All they say is to drop a mail on fastag.[protected]@insolutionsglobal.com  but there is no response on the same as well.
                      Everytime I call I am given a New timeline for 2 Days. Which keeps on increasing every.
                      Please provide escalation matrix for HDFC FASTAG issues
                      Regards
                      Vinayak Mishra
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                        Anish Thakur 5397
                        Oct 20, 2020
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                        Address: Jalandhar near PAP chowk

                        Amount of 29.50 is deducted seven time from My bank account with description NWC DECCHG from My salary Account.
                        Why this is happening please help me otherwise My father will beat me.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          iamrks89
                          from Kapurthala, Punjab
                          Oct 20, 2020
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                          Address: HDFC Bank

                          Yesterday I placed an order on Amazon. But after sometime I had to cancel the same as I was getting a better discount on another website. So after cancelling my order at around 12.45 am, I got a message from HDFC Bank that the refund amount is reversed to my account. But they are still not reflecting. And these top banks have pathetic customer support. And they are not even responding to the emails. Are they going to refund it or not? Please check.
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                            gopal jogsan
                            Oct 20, 2020
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                            Address: ATAL SEVA KENDRA NIMBLA ahore jalore

                            Sir,
                            I want to surrender my credit card no.××××××××××××7395. Name on credit card GOPA RAM JOGSON. I visited the hdfc bank JALORE branch regarding this but the executive who handled this department was not at all helpful. He was least interested in helping me out. He was not even intrested in hearing my query... Very unprofessional behaviour.
                            This is not at par with the reputation of the bank.
                            Warm regards,
                            GOPA RAM JOGSON
                            HDFC Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                            -Anay
                            HDFC Bank Customer Assistance
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                              GokulakrishnanR
                              Oct 20, 2020
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                              I've been charged 885 rupees from my HDFC account for depository charge. I'm trying to contact HDFC from 16-oct-2020. I sent several emails and tried calling customer support 20 or 30 times. I can't connect to any of customer support. I researched it on internet and found it was charged for my demant account. But im not using my demant account, so i have to be classified as BSDA account and my charge should be like 100 or something. They charged me a much amount. I didn't get any intimation or notification also they said demant account is free. The person who collected my documents said there is no charge but a commission. There is no notification, intimation or response from HDFC and horrible customer support. I need my money back. They clearly mentioned on their website about BSDA account.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Oct 20, 2020
                              Updated by GokulakrishnanR
                              Wow received intimation letter after posting this complaint

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                                Prem Ukkoji
                                Oct 20, 2020
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                                I bought iPhone 11 Pro with HDFC debit card and was supposed to get cashback within 2 months but it’s around 8-9 months but still haven’t received it
                                HDFC Bank customer support has been notified about the posted complaint.
                                Nov 13, 2020
                                Updated by Prem Ukkoji
                                Still I haven't received any call from HDFC support regarding the issue.
                                Dear Customer,

                                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern, offer details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Anay
                                HDFC Bank Customer Assistance
                                Prem Ukkoji's [Complaint's author] reply, Nov 13, 2020
                                I bought iPhone 11 Pro with HDFC debit card on 12 January 2020. I maid full payment with Debit card.
                                The invoice said that I'm eligible for Rs. 6000 cashback and it will be credited to my account within 120 days.
                                But it's 11 months now approximately 330 days and still I haven't received cashback.
                                When can I expect to get the cashback.
                                Please call me on 7619153585 mobile number and explain the situation.
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                                  Kishore Kumar KKb
                                  Oct 20, 2020
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                                  My name is kishore Kumar ..I have been holding HDFC Regalia Card ending with 4107...I applied for a moratorium from April to August.. In September i got a call from HDFC collection department. One of the guys (i do not want to name him considering that it might affect his career) promised that if i make a minimum due of 21750, my card will not get blocked and will be eligible to restructure. Trusting the banking professional i paid 22000..I clearly mentioned that i need an easy restructure plan as i am in no position to make such hefty monthly payments and interest on interest and late fee...Kindly reverse the late fee, over limit charges and hefty financial charges that has been levied on my card account and restructure my card account ..It is really unfair to leech out from customers during these troubled times..

                                  I have been getting calls from HDFC backend team demanding 42000 payment. If im on LOP, how can you be demanding so much?

                                  Kindly help me come out of this by resolving this dispute asap and provide me the restructure plan..
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  This is very bad !!! No response till now its been a Week ...
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                                    patilhem
                                    Oct 20, 2020
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                                    Hi HDFC Bank, I have received a msg saying ACH Debit Mandate registered for in A/C No for with UMRN No. . Can you please help me to cancel this mandate registration.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      Barsha Chhetri
                                      Oct 20, 2020
                                      Resolved
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                                      Resolved

                                      Hi All,
                                      I had made the wrong payment to my Credit card. Instead of giving the acct number
                                      card ending 8013 . I have paid into account with a card ending 8019.

                                      I have sent the documents (Indemnity form with wrong payment details, bank statement, and Bill desk screenshot) in mail multiple times
                                      It has already been more than a month and I have been patiently waiting for a response for the wrong payment done but I haven't heard anything from you.
                                      I agree it is my mistake .And the wrong payment done amount is huge and no action till now, so I'm very disappointed with HDFC with the slow service you are providing. I have been a customer of HDFC from few years now. and I have been doing my payments on a regular basis. But seeing this kind for ignorance I no longer want any service from HDFC and want to cancel my Credit card. Please take necessary steps.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 22, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us.

                                      -Nadia
                                      HDFC Bank Customer Assistance
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