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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 325

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M
ManishThakurr
from Powai, Maharashtra
Oct 14, 2020
Jul 26, 2023
This thread was updated on Jul 26, 2023
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UPI Blocked

I Had blocked my card, net banking, upi id because of some suspicious activity. Then i got a instant card, activated my card and net banking. But still i am facing issues while doing upi payments. But i am not able to send money via upi. I went to the nearest branch but they told me to call customer care and still i am not getting any help from customer care.
I want you to unblock my upi id as soon as possible.

Error...
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Krushna Dhokale
Oct 14, 2020
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Address: Parner, Ahmednagar, Maharashtra

I have done with my full kyc before 10 days ago...but till my welcome kit not received yet... please give my welcome kit ASAP
HDFC Bank customer support has been notified about the posted complaint.
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    Myv
    Oct 13, 2020
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    Had made debit card transaction to merchant on 6.39 pm on10th oct 2020 but the store have not received the credit, want refund to my account as soon as possible Ref: POS541919XXXXXX9800 OPEN ROAD
    Ref no:036838 with amount of 12, 800
    It has been more than 48 hours but my account has not been refunded yet

    Hdfc Complaint number:2228319
    +1 photos
    HDFC Bank customer support has been notified about the posted complaint.
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      Harshini04
      Oct 13, 2020
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      Hi I have been charged with one assist service fee of -/1899 on my credit card ending 2246 without my consent. I am not interested in this service and I would like to cancel the service and I want a refund on the same.

      Thank you
      HDFC Bank customer support has been notified about the posted complaint.
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        Shat2912
        Oct 13, 2020
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        Address: Udaipur

        What the hell is this going on from HDFC Bank, they again hold my amount 146.37₹, even 1.5 months done but amout not return in my account and even not any statements given from bank side in passbook. I want my money back.
        +1 photos
        HDFC Bank customer support has been notified about the posted complaint.
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          Cma Jagadeesh
          Oct 13, 2020
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          Hello sir
          Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card.
          I would also request you to please clear my name from cibil as the settlement was successfully closed before the the end date. My details are mentioned below.

          Name : Athukuri Venkata Rama Jagadeesh
          Registered mobile number: [protected]
          Contact n umber: [protected]
          Mail : [protected]@gmail.com
          Pan number : CAHPA3223J
          HDFC Bank customer support has been notified about the posted complaint.
          Hi Jagadeesh,

          I'll ensure this is taken up promptly. Please click on https://bit.ly/2Lzhyn3 to submit the complete concern along with the last four digits of credit card. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

          -Anay
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            G
            Guju1
            Oct 13, 2020
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            I purchased Iphone 11 on[protected] and suppose to get cashback of Rs.5000 within 120days but didn’t received it yet. Kindly resolve this issue Asap.
            HDFC Bank customer support has been notified about the posted complaint.
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              JayChatur
              Oct 13, 2020
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              Address: bamunara Purbachal, vill+po: bamunara, Durgapur-713212
              Website: [email protected]

              My name is Indrakala have been charged Rs.1899 on my HDFC Credit Card on[protected] without my permission. I want to cancel the unauthorized plan against my Card.

              I have raised the same complaint since last year and I have raised request for refund process for concern period. And your team given the commitment for the refund process as well for deactivation, but it have resolved the issue with refund nor deactivation.

              This year also i have faced the same issue and was an amount of rs 1299 got deducted from my account without my concern or prior knowledge. With dissatisfaction of your service and policies. Because of this reason i would like to cancel the account with you bank and refer to others.

              Before cancellation i would like to have the refund for the year 2019 & 2020. If this have been done i will continue with your service.

              Credit Card : HDFC - Ending with 9578
              CONTACT NO: [protected]
              Amount Charged : Rs.1899 + 1299

              Please need immediate resolution and effective action...
              Aug 7, 2021
              Complaint marked as Resolved 
              Verified Support
              Oct 16, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We regret the fact that you have had cause for complaint and we apologize for the inconvenience caused to you. We assure you that it is our endeavor to consistently deliver quality services at all times for our esteemed customers like you.

              We treasure your relationship with the Bank, and look forward to a long and continued patronage.

              Our team will respond to you in 5 working days on your registered email id.




              -Nadia

              HDFC Bank Customer Assistance
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                S
                saini_ankit7
                Oct 13, 2020
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                Resolved

                I reported a fraudulent transaction in my account after which my account was locked. It has been 15 days, i have visited nearest branch twice, given written application, filled up few forms, but still it is not active. I am unable to access my salary, pay my loans and credit card bills
                Aug 10, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 13, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Anay
                HDFC Bank Customer Assistance
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                  P
                  Ponsingh91
                  from Chennai, Tamil Nadu
                  Oct 13, 2020
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                  The hdfc bank has put a hold on my funds of rupees 2354.33 as mi revenue hold through gefu, ac number is
                  Account number: 1876*[protected]
                  Ifsc: hdfc0001876
                  Branch: Mahindra city
                  The customer service is not able to give any info on this.
                  First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 16, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We sincerely regret the inconvenience caused. This is not the experience we want you to have. Your query has been shared with the concerned team for further action. Our bank official will respond to your query shortly.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    S
                    swethap0230
                    from Srinivaspur, Karnataka
                    Oct 13, 2020
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                    Resolved

                    Personal lon number:68667061. Never missed the payment since 1 year till now. Couldn't pay it on time just this month October. The HDFC recovery agents started harrassing me from the very next day of EMI date. It's just 6 days delayed for now and they didn't even spare when I was hospitalized. Now they have called my friends asking for payments. Such rude and harrassing behaviour from the bank which was never expected. I have emailed a complaint on 12th Oct just received an automated response. This type of Harrasment from HDFC would take people's life.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      Naveen Harsani
                      from Bengaluru, Karnataka
                      Oct 13, 2020
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                      PayZapp team provided a coupon PAYZAPP150 for using on Grofers website but later denied honouring the cashback, the PayZapp Customer Care is pathetic and does not honour the cashback amount.

                      Grofers is really cooperative, they provided the snapshot of the code applied on their website but even after that PAYZAPP team does not trust that email and they are very fraud Company and does not look for customer satisfaction. PayZapp is just behind looting innocent people.
                      Oct 15, 2020
                      Complaint marked as Resolved 
                      Got the response back from Customer Care, and marking it resolved.
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 14, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We apologize for your recent experience. Kindly write to us with your registered details and issue details by going to this link http://bit.ly/2aJ9wGW . Do mention ref ID PZ[protected] in the comment box for us to be able to investigate and revert to you on your registered email ID with a resolution. 

                      -Anay
                      HDFC Bank Customer Assistance
                      Still no response from Payzapp team,

                      I've called up Payzapp team more than 15 times in last 10 days.
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                        S
                        Shruti Chavadi
                        Oct 13, 2020
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                        Resolved

                        Hi,

                        I was placing order from Myntra, paying via Payzapp. Amount gor debited but transaction was not successful. When I will get the refund.
                        Aug 10, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 14, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We apologize for your recent experience. Kindly write to us with your registered details and issue details by going to this link http://bit.ly/2aJ9wGW . Do mention ref ID PZ[protected] in the comment box for us to be able to investigate and revert to you on your registered email ID with a resolution. 

                        -Anay
                        HDFC Bank Customer Assistance
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                          J
                          Jayanta Pakrashi
                          Oct 12, 2020
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                          Resolved

                          I’m Jayanta Pakrashi from Kolkata, trying to get some help from you. I have already visited HDFC offices several times and called the customer care too, but didn’t get any solution to the issue. I also sent emails to the following customer services emails and didn’t get a single reply!

                          customerservices.[protected]@hdfcbank.com, [protected]@hdfcbank.com, [protected]@hdfcbank.com

                          Ticket number: HBL=[protected]
                          I had a car loan account in the HDFC bank[protected] which was completed in September 2020. I didn't receive NOC till now after making several calls to the customer care and visiting loan office in Kolkata at Gillander House. I came to know that the issue is me being a ‘defaulter’ in credit card. I paid all my due in the credit card account on 1st March with an extra balance amount of RS 233. But the system has not been updated yet and everyone passes the responsibilities to the other team!

                          Could you please check this issue and let me know the reason? I’m having real trouble even though my asset delivery is stuck due to this.
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 14, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We understand that you have raised your concerns at HDFC Bank vide Reference Number =[protected] and you will receive a response on your e-mail ID.

                          Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our Net Banking and Mobile Banking services.

                          -Zubin
                          HDFC Bank Customer Assistance
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                            Jyoti jass
                            Oct 12, 2020
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                            Address: delhi

                            Dear Bank Officials ( if any reading this from HDFC),

                            Covid 19 is a same situation for all. Like the way you are doing your job for your livelihood in the bank, there are lakhs of people suffering now because of no jobs/salary deduction/EMI's/Charges etc.

                            In this situation, one have a bank account so that they can atleast keep their whatever money they have for hard time. But if bank itself will start duping customers, where should we go then???

                            It seems you people are waiting for the amount in the account and you just block it and then even use it without any information to the customer. This is absolutely wrong and unethical as per the agreement signed by the customer.

                            Like all complaints raised above, you people have debited my account too unknowingly.

                            Highly unacceptable behaviour from a bank like yours.
                            Totally Dis-satisfied.
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 12, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                            -Manoj
                            HDFC Bank Customer Assistance
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                              S
                              Suvashreepati
                              Oct 12, 2020
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                              I was to receieve a refund of rs. 21499 and it is almost 1 month I have not recieved my money.
                              I am trying my best to reach out but it is ofno help. Worst Customer support. Neither the bank helps nor the customer care executives.
                              They are just rolling this by asking for this and that, but till date I have not recieved the money.
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 14, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Please email at - Grievance.[protected]@hdfcbank.com and share us the following details to check further:

                              [1] Date and amount of the original transaction against which the reversal has been processed.
                              [2] Date and amount of the refund transaction
                              [3] Refund Confirmation Email / SMS received by your Merchant / Service provider with refund details and reference number.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                Sruthi009
                                Oct 12, 2020
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                                Address: Infopark kochi

                                I submitted account closure request at Hdfc Infopark branch kochi. Bank staff told me they are unable to close my aacount due to credit card seen for me. I have told them that I am not using any credit card nor received any. As suggested by them I have contacted customer care and they told me there is no credit card linked to my registered mobile. I told the same to bank staff. But my account closure request was closed saying to sumbit a new request as they cant hold the request pending for more than 7 days.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 12, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  Ashis S
                                  Oct 12, 2020
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                                  I had made a payment with Aditya Birla insurance using my HDFC Debit card on Sep 1. Due to issues, I requested the recipient Aditya Birla to cancel my transaction. They agreed and processed the refund for the whole amount. On Oct 9, I received an SMS from "VD-HDFCBK" that the transaction has been reversed by ADITYABIRLA1187xxx that the amount has been reversed onto my debit card. I received the message at[protected]:11:21:45. However the money is not credited into my account till today.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    trushal20130
                                    Oct 12, 2020
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                                    Cancellation of One Assist Membership
                                    I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 3647 without my concern on date:04/10/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-
                                    Oct 15, 2020
                                    Complaint marked as Resolved 
                                    +912268930201 This number call me 28 sep 2020 at 4:45pm and Told me benefits about my card and after recive my credit card I check my creditcard online and there is no any Unnecessary charges but on 4 October 2020 I got message that Dear Cardmember, OneAssist membership fee has been debited on your card ending 3647. Membership will be processed and Welcome kit dispatched shortly.so i dont know how that services is activated but i dont want this services and give me refund my 1399 rupess as soon as possible. It's been 3 days but not valid response from your bank.
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      Nirlok Parmar
                                      Oct 12, 2020
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                                      My transaction was failed and amount was deducted from my account during POS trasaction .

                                      I had attached screenshot of the transaction with this email.

                                      Request to help
                                      HDFC Bank customer support has been notified about the posted complaint.
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