HDFC Bank Complaints & Reviews

I have purchased my iphone 11 from Reliance Digital on 18th August 2020. I am entitled to receive a cashback of 5000 as per the offer. However I have not received it till date.
Please look into

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1299/- from my credit card number ending with 4915 without my concern on date:22/10/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1299/-

OneAssist Relationship Number :2969355
Name :- Nagaraju Tholapu
Mobile No. :- [protected]
Credit Card Number Ending :- 4915

To whom so ever it may concern,

It is extremely disappointing that a process that should not take more than 24hrs to complete is still pending for more than and month and 6 follow up calls and endless promises to get the issue sorted withing the next 24 hours.

Here is a cronology of my calls on ur helpline no. [protected]

1st call - 25th September 2020, spoke with sharukh and put in a request to update my vehical no. and my cell no... I was told the same would be done in 48hours.

2nd call - 9th October 2020, spoke with Riyaz and was informed that the vehical no. Has been updated but cell no. Is still pending due to some technical error and that it would b updated In the next 48 hours.

3rd call -- 16th october 2020, spoke to a lady and was told that it's still.not been updated and she would put in a request to expedite the same.

4th call -- 19tth October 2020, spoke with riyaz, same response as above and processing time line promised was 24hrs.

5th call -- 20th October 2020, spoke to Manasi, same response as above.

6th call -- 21st October 2020, spoke to Kaushalya, same response as above.

7th call -- 22nd October 2020, spoke to sharukh, same response as above... I asked to speak to the manager to try and understand what the exact concern was... Was out on hold for long and was later told no one is available to speak with. And was give this email id to write down my concerns.

The cell no. Registered on my account is incorrect... The no. Initially given was[protected]... Instead the one that is registered is[protected]. ...[protected]does not belong to me or anyone I know... Hence I have been constantly requesting for the same to be changed to [protected].

I got this fastag on January and since then I have been trying to get the no. Changed first by following up with the delaler ( modi hyundai, thane) for months and then directly with hdfc for almost a month.

It's extremely disappointing that such a simple task should take such a long time for such a prestigious organization to sort.

I request you to give this utmost priority and sort my problem immediately.

Thanks,
Akkshay Joshi.

I’m a customer of Hdfc bank for 13 years and I’ve been holding a Salary account initially and now a Savings account.

I’d received a phone call from one of HDFC staff on 15/10 offering an auto approved HDFC Credit Card. When I replied I wasn’t interested, the staff said the card has already been approved, if I don't need she will close it . Thereafter, she said she will send me a link and asked me to click Submit in the form .
As I’m not familiar with Credit Cards, I completely trusted your staff’s words and submitted the form . When I opened the link it was a form for credit card online request. When I enquired about that she said she will be able to close the card only if i submit the form. Since I never used credit card in my lifetime, I completely believed her words and submitted the form.
Thereafter, she called me to inform that reference number was received at her end and she would be able to close the card. She Promised me as well.
But on 16/Oct I got a credit card in mail box and today I got an OTP to generate pin for the credit card. Also got a message stating my credit card is shipped via bluedart. At that point of time only, I realised that to make me get the credit card HDFC bank Staff played a cheap game
Immediately, I tried reaching the customer care and with hdfc reaching a customer care executive is climbing a mountain and with so much of pain I was connected to an executive and she said that was a different department.
I told her I was not able to reach the credit card department and asked her to connect and she said she cannot and disconnected the call at once.
I strongly believed that my ignorance on credit cards has been misused by HDFC bank staff.
I'm deeply disappointed with this activity of hdfc executives.I just can’t believe that how come renowned banks like HDFC cheating customers to apply for credit cards.
I raised 3 complaints with HDFC since Saturday (17/Oct) regarding this issue. I haven't received any response so far. I did not pick up the courier person call and I want the card to be returned to the bank. I want Hdfc bank to close the card without any additional charges
I would strongly advise hdfc bank team to teach their executives to behave well with customers, respect the customer’s phone calls and most importantly refrain cheating customers to meet their target.

Of late, I’ve been facing so many issues with HDFC. This is because I was a salaried customer before and now am not. So much of deductions every month for not maintaining the balance. HDFC wants their customers to maintain a minimal balance of 10k.This is not the case with other banks. Also their customer care numbers are not reachable.
To be honest, I would say, this is one of the very worst customer service that I have seen ever.
Complaint details:
HBL=[protected]
HBL=[protected]
HBL=[protected]

Last month i did a purchase of 10k from my credit card ..bank without informing me convert that amount into emi with 20% interest.
why this so..i did ask bank to convert the amount into emi.
please check and rectify my credit card statement.

Hi,

My name is Shivani Chauhan and I have been getting harassing calls from HDFC from last 4 months. Credit Card collection department agent named Ashish sent his goon 4 times at my place during lockdown. I have paid 24, 000 Rs. despite being jobless. And now he is calling me everday and threatening me of dire consequenses. I got job on September 24. I have a family to look after but there calls are not stopping. One more agent Rati is threatening me that your 24, 000 Rs. payment will be null and void. Mental torture and Harassment is not stopping from there side. I am very disturbed.

Please help. Else I have to go to the police.

I have been getting threatening calls from [protected]

Hello,
I hold a salary account with HDFC BANK and today I found that the bank has put a hold on Rs 567.32 as MIREVENUE HOLD THROUGH GEFU.
Also, I was not informed about it and the money has been put on hold.
Please assist me in removing the hold and get back the money from the bank.
Thanks
DEVRAJ SURENDRABHAI DESAI
[protected]@gmail.com

Dear sir,

My Reference no : 20J[protected]WI for Credit card application. I want to know why i am getting email as :- "While reviewing your application we observe that we had received your credit card application earlier and the same is under process " with a Note as :- "Note that all credit card benefits/facilities including third party products as opted by you in the application will not be processed due to non-approval of your credit card application".
I have Credit score of 788 as Excellent. I have my saving account also in HDFC. I have never delayed my payment of EMI whether it may be of Credit card or housing loans and others.
After having so good records, i am not getting my Credit card in HDFC Bank and i am getting emails as mentioned above.

I have opened my saving bank account in HDFC to invest in FD and mutual funds of Min amount as 1750000 but i am getting such negative emails.

Please do the Needful as soon as possible and help to avail me with Credit card of HDFC on urgent basis or provide me the details or reasons for not issuing me my HDFC credit card. I have several plans to invest and trade with HDFC Bank but such responses upsets me alot.

I have recharge a wrong number by payzapp I have cancel the transaction but money is transfer. I have recharge 149 of Jio. Please kindly refund my money. Yours thankful

The relationship manager assigned by HDFC Bank is totally unresponsive. He has been delaying the task since 6 months. When I call, most of the time he doesnt pick up. On the rare occasion that he picks up, he would say that he would call back and never does. I have been following up for a task since past 6 months. Something that should just take a week, has been dragging on for more than 6 months.

My patience is running out....

Last 5 years EMI has been deducting from my account and the 5 years tenure has completed and auto deduction has been stopped last few months. But HDFC recovery agents from Kolkata called me so many times and forced me to pay cash 9988/ payment and reason saying 1 EMI is pending or i have not paid. Now i got a legal notice from HDFC advocate Mr, Amit Kumar with a reference No-LRN/09102020/COAPP/11343 DATED 9.10.2020

On 18 august and in October month too.
About 841 and 859 money has been deducted from my account

Dear Sir
Please send me a copy of the "NO OBJECTION CERTIFICATE" for the Settlement that was done on my HDFC Bank Credit Card [[protected]]. I have completed my payment and no outstanding amount is there.
I would also request you to please Clear my Name from CIBIL as the settlement was Successfully Closed.
My Details are mentioned below.

Name: MAGESH PETER D
Credit Card Number :[protected]
PAN: ALHPD7916L

My name is Ansar, [protected]. Iam a victim of HDFC CUSTOMER representatives and i need a justice and resolution towards my concern. I have taken 9 lakhs LOAN on Mar 11th and related account#[protected], Again i got call from one of
HDFC LOAN representative called Lakshmi ([protected], [protected]) saying iam eligbile for PL(personal LOAN), so after listening her speech, i took forward step
to goahead for personal LOAN, with only 1 condition that if she can provide the LOAN for me and my brother both. However she didnt provide the LOAN to my bro, she cheated
me, i don't want to drag my bro PL issue here, so lets ignore it. During my 11.5 lakhs LOAN process, she never asked me whether i need new LOAN or top up LOAN, she simply applied for
top up LOAN and make me lot of confusion with her beautiful words and she herself take decision to close my previous LOAN account#[protected] and
she opens a Top up LOAN#[protected] with 20 lakhs and she proceed. After 11.5 L amount disburse to my HDFC salary account [protected], CUSTOMER id 64871232, i called many many
times to that lady lakhsmi, she never tries to answer my calls. If answer she starts confusing again with her super experience. Later after a week i called HDFC
CUSTOMER care and register a complaint against her (Case#[protected] and requested not to close my previous LOAN account and make the new LOAN as separate like a parallel account.
And also they share a respective manager contact number Anil - [protected] and he lsiten to my concern in very polite way and he again share one more contact
who is the manager (Vasant [protected]) of Lakshmi. I talk to him and he arrange one more lady to look into my case and her name Sahira Banu ([protected], [protected]).
This lady is very much experienced, i have attached all voice recordings and whatsapp chat of this lady, you please go through it, she said she will definetely
make it to parallel account, just wait for some time and later after 12 days when i contact her, she stops picking up the phone and today she respond over whatsapp
with silly reasons and still she requesting me to wait and she cant guarantee the exact date when this will be done. When i called yesterday to Anil, he informed me to speak
with Vasant, when i called him he said within 10 min he will get back to me, i waited for 1 hr and when i called him, he just answer the call, and keeps
shouting on me and drop the call with very aggressive manner, i havent used a single ruppee from the LOAN amount,
i just need the previous LOAN to be not closed and top up LOAN should come as a new account. If you can't do this, then pls cancel this LOAN, and iam not ready to pay any charges
because i kept on hold till today only because of these ###. I sincerely request HDFC to take very strict action towards lakshmi and Sahira and kindly assist me

Iam really fed with up their service, they especially lakshmi and sahira have wasted my lot of time, and mostly they played with my internal feelings. Iam really disappointed, and felt nervous
for taking a LOAN from such reputed bank. Iam a HDFC CUSTOMER since 5 years and iam ashamed to say that. Iam expecting some response from your end and a resolution more importantly i want hdfc needs to payback penalty to me for wasting my time here

iam unable to attach all proofs i have, it gives an error, pls provide me your email id, i will forward it to yoy

Thanks and Regards,
Ansar Basha Shaik
[protected]

My account is showing an amount of 5800 held by Hdfc Bank with a negative balance of -1300 even if they cut that negative balance I should still get 4500.How do I remove my account from hold and get the money ? The bank was not at all helpful

Dear Customer, Mandate Ref No:FDRL[protected] issued to Zaak Epayment Services Pvt Ltd for Rs.100000.00 with 'as and when presented' frequency is received for processing today.Please contact [protected]/[protected] for more details-Federal Bank..

In this current outbreak wherein RBI has given relif on EMI and i am paying my EMI by going into bank by requesting them to debit my EMI as they have applied moratorium and ECS wasn't activated by that time.

To avoid paying more EMI in later stage i have opted out from moratorium and paying my EMI.

I want refund ACH charges asap

The Croma was offering 5% cashback in august when I swiped my card, but still haven' received the cashback yet!!

I had purschased iphone11 with hdfc bank credit card on in OCt 2019 Via Amazon. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now and while speaking with HDFC CREDIT CARDS, instead of helping, they are asking the consumer to provide the details of the cash back scheme.

Regards,
Pramod

Hello Team,

I have a FastTAG For my car UP32JY8475 from your bank.

This was blacklisted & no reasonable explanation was given & I wasn't even informed about the same by the bank.They say that your balance went negative but as checked in my balance it never went negative. This person gave me a case no that was[protected].

After I noticed my fastag was blacklisted while being on the toll tax in fastag lane. And I raised a request by call on 9-10 Oct and I was informed by the people on call it will be resolved in 48 hr.

Was traveling again and was fastag still blacklisted I call them back after 4 days then the team mentioned that it will be resolved in 48 working hours. On the same call I asked to speak to concerned people/team and wss denied saying that the manager or team will call me back.

After a 7 days I call them back today hoping that my issue might be resolved till now. Now the person say that he has checked with the manager and it has resolved will be updated. This person gave me another case no that was UI10243077.

I am traveling again tomorrow But now the team says it might take 2 more days to resolve this.

Please help on the same.Also provide the Escalation matrix for the same.

Regards

Vinayak Mishra
UP32JY8475