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HDFC Bank Complaints & Reviews

2.9
Updated: Mar 24, 2026
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S
SoumiBiswas
from Kolkata, West Bengal
Sep 4, 2020
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Address: HDFC Rajarhat Gopalpur Branch, Kolkata

I made a flight booking via flipkart on july 13th using my hdfc debit card of rs 5127. The flight booking was cancelled on 29th july and immediately a refund was initiated by flipkart of rs 1547 (Transaction id for the same is - 2ptytgw787cvipwlf3) but i am yet to get this amount credited to my account. However, i’ve got the rest of the money whose refund was initiated later on 14th august.

I have followed up multiple times with the bank customer support. They are asking for repetitive details and not giving my money back.

Please help me out.

Hdfc account no - [protected]
Email - [protected]@gmail.com
Sep 15, 2020
Complaint marked as Resolved 
Amount credited
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2020
HDFC Bank Customer Care's response
Dear Customer,

We confirm that we have responded to you vide interaction number[protected] on August 31 2020. Request you to write back on the same email ID.

-Nadia
HDFC Bank Customer Assistance
Sep 14, 2020
Updated by SoumiBiswas
I had replied and submitted all the documents. I am yet to get the refund.
I have cancelled my order of Mi Smart TV from flipkart as i didn't choose the EMI term to my favour. I have cancelled immediately before bank converted into emi. After which the seller had refunded the amount, but not yet reflected in my credit card balance, as i was told it would be Credited back by 24/9/20 i.e yesterday
I request hdfc bank to kindly help me out to my queries as soon as posible.
My last no of credit card - 0677
Refund reference no -033755
I have cancelled my order of F02s samsung mobile from flipcart, the same day which I ordered(4th may 2021).The amount of 8099rs get refunded in my credit card account from flipcart but only 2492rs get reflected in hdfc credit card .

I request the hdfc credit card customer executive to give a call back and resolve my issue asap

My refund id: 001194

Thanks
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    Vinayak Neemkar
    Sep 3, 2020
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    I have contacted Amazon for refund of the cancelled item they told they have refunded the Amount and it will appear in bank account in 7-10 days but I haven't received any money it's been sent from Amazon side they have asked to check from bank's side .
    HDFC Bank customer support has been notified about the posted complaint.
    I am facing same problem- refund from Flipkart

    https://www.consumercomplaints.in/hdfc-bank-refund-not-credited-c2705939

    Don’t know what’s wrong with their service quality suddenly. I’m using HDFC bank account from a long time!
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      R
      Rajesh9877
      Sep 3, 2020
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      Resolved

      Hdfc bank - si fail due to insuff bal

      Dear customer care,

      Without any information bank has deducted 472rs from my account. I want my money back and the reason also why it is deducted.

      Kindly reply as soon as possible

      Hdfc account details :
      Account number : [protected]
      Customer id : 70015850

      Transaction details :
      Reference number : mir[protected]
      Narration : si fail due to insuff bal 190820-mir[protected]br...
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      ayushid4
      Sep 3, 2020
      Resolved
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      I have had called the bank 10-15 times now regarding a transaction. The bot takes me to the menu where i can talk to the customer care but then the phone cuts down always saying sorry!
      The problem : A transaction wasn't reversed by the bank and the message came yesterday. There are no acknowledgements from the bank but tata cliq has reversed the transaction from their end.
      Aug 7, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 03, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. -Manoj

      -Anay
      HDFC Bank Customer Assistance
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        HDFC Bank — Data wrongly updated by RIC department-Need to resolve

        I am SUMIT PAL working in vivo past 2 years . I have applied the Two wheeler loan in HDFC and it is not approved. I checked with executive saying like that your credit card application got rejected on 2020 january due to the invalid pay slip for your company. But currently I don’t know why HDFC credit card application got rejected on that time. If need i...
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        Imtiyaz01
        Sep 3, 2020
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        Address: Mumbai

        Dear team
        I have resigned from HDFC bank in Nov 2019 and till date I didn’t receive my FNF and relieving letter till date I have been sending mail daily for about 4 months now my line HR rhimjhim has done some mistake in uploading my data and it got late but now they say it have been cleared for about one month back but I am yet to receive my FNF and relieving letter I don’t know why are they doing this during this pandemic times also they want to make there employees and ex employees suffer
        Aug 6, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Dear Customer,

        Please write to exit.[protected]@hdfcbank.com for further assistance in this regard.

        -Nadia
        HDFC Bank Customer Assistance
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          A
          Ambati Devendar
          Sep 3, 2020
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          Cancellation of one Assist MFEE membership
          I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with9724 without my concern on date:18/08/2020. I am not interested about this service and don't want this One Assist MFEE membership any more. So cancel the membership and refund this debited amount of Rs 1399/-

          Name - Ambati Devendar
          Mobile - [protected]
          Sep 3, 2020
          Complaint marked as Resolved 
          Delink my credit card from OneAssit : linking of my credit card with ONE ASSIIST Enhanced WA Single Plan (1003294148) is I want to deactivate immediatly. Name: Ambati Devendar mobile:8801158071 Thank you
          HDFC Bank customer support has been notified about the posted complaint.
          plz respond and refund
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            Šmärt Kírãñ
            Sep 3, 2020
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            Address: Ballari KARNATAKA 583101

            I have bought my iphone11 with hdfc bank debit card on[protected]in Ithink showroom ballari . As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in ithink showroom, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
            HDFC Bank customer support has been notified about the posted complaint.
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              A
              Aakash Chandrakar
              from Mumbai, Maharashtra
              Sep 3, 2020
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              Dear sir,
              I search a fuel credit card and i got hdfc fuel credit card. I check all eligibility and also in hdfc internet banking i check eligible card, and therefore apply for credit card. customer care also inform me that congrats ur credit card is approve but after few day i came to know that my application decline.

              i just wanted to know the reason why application get decline so that i improve my that part to get eligible for credit card in future.

              No one even bother to reply or give info related to this.

              reg mob no- [protected]
              dob[protected]
              Aug 7, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 08, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (which include a combination of verifications, credit bureau reports, and document verifications). We regret to inform you that we are unable to approve your application as it did not meet internal criteria of the bank. Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability.

              -Nadia
              HDFC Bank Customer Assistance
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                K
                Kunal_k27
                from Amritsar, Punjab
                Sep 3, 2020
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                Resolved

                Address: Amritsar

                Dear Concern (Hdfc Credit Card)

                Issue :
                ​ ​ ​ ​ ​ ​ ​ ​ ​ ​
                My current hdfc credit card status in Transunion CIBIL post settled .
                I am ready to pay rest amount and want status Closed against CIBIL.

                My name is Kunal Sharma
                In past I am using HDFC Credit Card

                Credit card Account No.
                4346 xxxx xxxx 8217

                When is submit complaint in hdfc (leads portal) then received
                This reply to contact this number
                PS :The bank official will be available from​ 9.30am​ ​ to 5.30 pm from Monday to Friday.

                Second and fourth Saturdays holiday.

                Debt Contact Numbers:

                Ludhiana​ ​ ​ ​ ​ ​ ​ ​ ​ [protected]-702

                Kindly note the query reference number for this e-mail: [protected]

                Received this mail on 24 June 2020.
                But no person people pick phone this number.
                When I try to call customer care.
                I want Noc regarding this credit card they told contact only this number who already I share with u.

                They told u put directly mail to
                customerservices.[protected]@hdfcbank.com
                And ask for NOC. Then they issued u prior letter mention with amount.
                When u paid amount then u share ur deposit slips again' to mail

                customerservices.[protected]@hdfcbank.com
                After that he changed ur status in CIBIL.

                Sir still I try to contact 24 June 2020 this debt numbers daily
                No one picked this number.

                Please provide Alive debt person contact number who solve my query

                My contact number is and mailing id
                [protected]
                [protected]@yahoo.com
                Sep 3, 2020
                Complaint marked as Resolved 
                My contact number 8054380143 email. [email protected]
                HDFC Bank customer support has been notified about the posted complaint.
                Sep 22, 2020
                Updated by Kunal_k27
                Still not received NOC

                Please provide ASAP
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                  A
                  anandcoolzzz
                  from Lucknow, Uttar Pradesh
                  Sep 3, 2020
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                  Resolved

                  Address: CHANDAN NAGAR LUCKNOW

                  Good morning sir, this is to inform you that i anand sharma father name prahlad prasad sharma from lucknow, one of your customer from 2017 having account at lucknow chandan nagar branch with customer id[protected], sir due to fault from your side my address was mistyped that is for SS 1953-54 is was typed SS 195354, so by this mistake i have not get the welcome kit which consists of ATM, sir for this i have visited my home branch around 4-5 times since 2017 but they always told me to fill some forms and nothing else done with me, i have not received any atm card, any net banking since 2017, sir this is my warm request that, kindly see my request immediately because my account will be getting close, i have got the msg because without atm and net banking i cant able to use my account since 2017 and also i have to run this account because my LPG subsidy also coming in it and also due to this i am not able to get my credit card net banking, sir again my request is to issue my atm card and net banking as soon as possible,
                  Sep 3, 2020
                  Complaint marked as Resolved 
                  they call me
                  HDFC Bank customer support has been notified about the posted complaint.
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                    O
                    Omsaienterprisessales
                    Sep 2, 2020
                    Resolved
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                    Resolved

                    My name is Ankush
                    I have bought my iphone11 with hdfc bank debit card on date[protected] from pitampura delhi. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked everywhere, they said to check with bank. Hope this issue gets resolved and cashback will get credited as soon as possible.

                    Serial no:- [protected]
                    Invoice no:- 005801
                    Last four of card 0964
                    Mobile no:- [protected]
                    Time 19:02:28
                    Date[protected]
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Sep 02, 2020
                    Updated by Omsaienterprisessales
                    My name is Ankush
                    I have bought my iphone11 with hdfc bank debit card on date[protected] from pitampura delhi. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked everywhere, they said to check with bank. Hope this issue gets resolved and cashback will get credited as soon as possible.

                    Serial no:- [protected]
                    Invoice no:- 005801
                    Last four of card 0964
                    Mobile no:- [protected]
                    Time 19:02:28
                    Date[protected]

                    Verified Support
                    Sep 03, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                    -Anay
                    HDFC Bank Customer Assistance
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                      S
                      Samanlok
                      Sep 2, 2020
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                      I had made a payment for my CAT 2020 form via bill desk upi. But the website says payment failed. Amount has been deducted from my account. Please resolve this issue immediately. I need to resubmit my CAT Form before 15th sept 2020
                      HDFC Bank customer support has been notified about the posted complaint.
                      Hi. Is ur issue resolved.? How did u proceed cuz even i m facing the same issue.
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                        Neha Dujari
                        Sep 2, 2020
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                        Credit card payment not reflecting

                        Address: Kolkata

                        Hello team, I had made payment for my credit card Ending 0896 on 1st September of Rs 73600.The payment is not reflecting in my statement. The payment had been done through net banking from IDFC bank which was debited immediately. There might be a possibility that I entered the incorrect card details and made payment. I am not being able to connect with any executive at customer service. Kindly help me with a resolution....
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                        S
                        SATISH SHRIRAM
                        Sep 2, 2020
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                        Resolved

                        Address: Mumbai Dahisar

                        Satish Shriram (Emp.code- S38117)

                        I was not well from last few days and I informed the same to Branch Manager on call at 11th August 2020.

                        And 18th August 2020 I called Branch Manager and inform I will join Office At 24th August 2020. And I also present the Branch at 24th August 2020. I also show the all medical documents to branch manager.
                        But they issue me termination letter at 21st August 2020.
                        if I already inform the branch manager then how can terminate me in the lockdown period.
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 03, 2020
                        HDFC Bank Customer Care's response
                        Hi,

                        Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

                        -Anay
                        HDFC Bank Customer Assistance
                        Emp.code - s38117
                        BM- Hanica fernandes
                        Branch- 1108 J.p. Road Andheri West
                        Con.no[protected]
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                          kartikiyer956
                          Sep 2, 2020
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                          An amount of Rs. 29.50 has been deducted from my account with the description NWD DEC CHG, even though my account was opened as a salary account and it was said that there will be no surcharges for any no of withdrawals from ATMs other than HDFC. There were no intimation regarding the policy change (if any) also. I think this is very bad and unprofessional on the of HDFC Bank.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            Asashok222
                            Sep 2, 2020
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                            Cancellation of One Assist Membership
                            I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number without my concern on date:20/08/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-
                            OneAssist Relationship Number : NOT RECEIVET TILL NOW
                            Name :- LAXMI NARAYAN SAINI
                            CARD END FOUR DIGIT NO- 3113
                            BRANCH CODE BANK-3468 NIWAROO JAIPUR RAJASTHAN
                            CUSTMER ID[protected]
                            HDFC Bank customer support has been notified about the posted complaint.
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                              S
                              SATISH SHRIRAM
                              Sep 2, 2020
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                              Address: Mumbai, Dahisar

                              Satish Shriram (Emp.code- S38117)

                              I was not well from last few days and I informed the same to Branch Manager on call at 11th August 2020.

                              And 18th August 2020 I called Branch Manager and inform I will join Office At 24th August 2020. And I also present the Branch at 24th August 2020. I also show the all medical documents to branch manager.
                              But they issue me termination letter at 21st August 2020.
                              if I already inform the branch manager then how can terminate me in the lockdown period.

                              Thanks And Regards.
                              Satish Shriram.
                              HDFC Bank customer support has been notified about the posted complaint.
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                                sunilravi11
                                from Gurgaon, Haryana
                                Sep 2, 2020
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                                Address: Delhi

                                Hi Team,

                                Date of Incident:- 24th July 2020
                                Client No.[protected]

                                Description:- I was Travelling from Greater Noida West to Bihar on 28th June 2020 and 465 Rs. was my closing Balance.

                                Thereafter on 24th July I travelled within Bihar and amount was deducted at toll plaza was 40 and 15 RS respectively at Chapraita and Brindaban toll plaza.

                                After deduction of Toll plaza fee total amount should be 465-55-==415 Rs into my account.

                                But currently its showing 85 Rs as closing Balance, there is no clue where 325 Rs was gone.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  NeedMoneyBack
                                  Sep 2, 2020
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                                  Hi,

                                  I am regularly trying to touch with you regarding my issue, even I have visited the nearest branch for this. my previous inquiry is under HBL=[protected].

                                  My account number is [protected] and it is freeze since the personal loan is credited to my account. Can you please look into this?

                                  My home branch is in Chembur, but as the situation is not good, I am not able to visit.

                                  I am regularly visiting the nearest branch, Ranjangaon Ganpati (HDFC0002809) but they are not helpful enough.

                                  I am visiting them from the last 2 months for KYC purposes as well as for account freeze purposes, but they are regularly ignoring/delaying my request by giving an improper reason.

                                  My loan account is:[protected]
                                  As my account is freeze, I couldn't transfer the balance to my account, and due to which my EMI got bounced. It wasn't my fault and it is directly impacting my CIBIL score.

                                  I regularly try to touch with the nearest branch, but they weren't helpful enough and responded to me that don't worry about EMI bounce.

                                  Can you please help on this, and clear my CIBIL changes for this. As I have already responded to you on this issue, please look into it immediately.

                                  Please unfreeze my account ASAp
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Sep 03, 2020
                                  Updated by NeedMoneyBack
                                  Still waiting for the response and my next EMI date is near.
                                  Need help urgently.
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