I availed a personal loan of 14 lakhs with hdfc which included a balance transfer of 6.8 lakhs to close existing axis bank loan. Hdfc has sent the amount via dd to my chennai address in march 2020. But due to the covid-19 pandemic lockdown, i got stuck at my native and could not collect the dd. I even tried contacting the bank and asked to send it to my native. After multiple conversations, they sent the dd to me by august, but the dd validity has expired. Again they asked me to raise a request for a new dd, and then finally handed it to me in august 2nd week.
But the emi/interest has been debited for the months may, june and july for the dd amount also. When i contacted them, initially they told to check with the manager for refund, but now saying refund is not possible. Why should i bear the charges, when the whole amount was within hdfc before being handed over to me.
Aug 6, 2021
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Sep 01, 2020
Updated by gmkumar25 Adding to the point, i was paying both the EMI's (HDFC and Axis Bank) for the 3 months - May, June and July which added a burden to my monthly expenses that too during this Covid-19 period.
Verified Support
Sep 02, 2020
HDFC Bank Customer Care's response Dear Customer,
We note that our team has replied to you on email on September 01, 2020 vide email Interaction ID:[protected]. In case of any further clarification or assistance, please feel free to reply to us on email.
-Zubin
HDFC Bank Customer Assistance
my correct e-mail id is [protected]@yahoo.com but it is mentioned [protected]@gmail.com
why should I take a pain of going to the bank to get my e-mail id registered as it is fault of your team. due to this I am not even able to get resolution through normal e-mail and at the end I have raise concern through consumer complaints. Your customer care is also not taking calls and calls get disconnected as soon I verify my OTP.